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SP Services - Enquiries on Utilities Account
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Online Enquiry Form

SP Services - Enquiries on Utilities Account
Select a Subject
I-

Upload your supporting documents [Optional]

(Max 3 files, 4MB each. File type .pdf, .jpg, .jpeg, .png)

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Customers

Billing & Retail

To send us your written query, please click here

Billing / Utilities Account Enquiries

1800 222 2333

Open Electricity Market Enquiries

1800 233 8000

choice@spgroup.com.sg

Gas Installation Appointments

Click here to make an appointment.

1800 555 1661

Customer Service Centre

HDB Hub

490 Lorong 6 Toa Payoh #09-11  

HDB Hub Biz Three Lift Lobby 1

Singapore 310490

 

Opening Hours:

Mon to Fri (8:30am to 6pm)

Sat (8:30am to 1pm)

Closed on Sun & Public Holidays

Note: Issuance of queue tickets ends at 5pm on weekdays and 12pm on Saturdays.

District Cooling & Heating

Singapore District Cooling Enquries

districtcooling@spgroup.com.sg

Electric Vehicle Solutions

EV Charging Solutions Enquiries

6916 7799

emobility@spgroup.com.sg

Electricity, Gas & Solar Power

Electricity Supply Interruption

Electricity Service Centre
(24-Hour Hotline)

1800 778 8888

Gas Emergency Hotline

1800 752 1800

Water Supply Interruption, Quality & Pressure Issues

Public Utilities Board (24-Hour Hotline)

1800 225 5782

Worksite, Equipment or Service Quality Issues

powerfeedback@spgroup.com.sg

Solar PV Enquiries

powerfeedback@spgroup.com.sg

Replacement of Gas Meters

+65 6671 7109

Licensed Electrical Workers

Purchase of Electricity Cable / Gas Pipe Plans

+65 6916 5022

mea@spgroup.com.sg

Installation / Replacement of Electrical Meters

+65 6916 8555
+65 6671 7107

Endorsement of Substation Drawings

+65 6916 8557 (East)
+65 6916 8679 (West)

Procurement of Transmission & Distribution Equipment & Cables

+65 6916 8538

Technical Matters on Transmission & Distribution Equipment & Cables

powerfeedback@spgroup.com.sg

Search for Licensed Electrical Workers

Click here to find a Licensed Electrical Worker.

Notice for Commencement of Earthworks/ Registered Excavator Operator/Registered Earthworks Supervisor Applications

+65 6916 5021

Training

To reach Singapore Institute of Power and Gas for enquiries on training courses, you can email training-institute@spgroup.com.sg.

Procurement

To reach the SP Group Procurement team for enquiries on current/upcoming tender opportunities or technical support for the Supplier Relationship Management System, you can call +65 6916 8839 or email srmsupport@spgroup.com.sg.

Careers

To reach the SP Group Human Resource team for enquiries on job opportunities, scholarships or internships, you can email recruitment@spgroup.com.sg.

Media Contacts

For media related enquiries, please write to us here.

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