Utilities Quick Guide Commercial

• Residential – Domestic Use:                   For premises that are used exclusively for residential purposes.
• Commercial – Non-Domestic Use:        For premises that are used for the purpose of, or in connection with any trade, business or profession.

Note: It is important to declare the use of premises correctly as it is an offence under the Public Utilities Act (Cap. 261) to make any false statement, representation or declaration in connection with the application for water supplied by the Public Utilities Board (PUB).
 

• Permanent Supply: Application for any residential, trade, business or professional use.
• Temporary Supply: Application for the following types of premises.

             (a) Construction Site
             (b) Street Opera (e.g., Wayang)
             (c) Site Office
             (d) Gondola

• SP app - iOS and Android
• SP Group Website
• Customer Service Centre

• Under Personal Name 
  1. Application form (Completed and signed)
  2. Valid identification document
  3. Documentary proof of occupancy
  4. Security deposit
• Under Company Name
  1. Application form (Completed and signed by director listed in business profile document)
  2. Latest ACRA with detailed business profile or Bizfile
  3. Documentary proof of occupancy
  4. Acknowledgement of Electrical Installation Licence Requirement Form (EIL Form) (for premises with electricity load more than 45kVA)
  5. Security deposit
• Documents required upon request
  1. Copy of Director's NRIC/FIN card [Front and Back]
  2. Letter of Authorization^ – if signatory is not a Director according to ACRA listing

^Letter with company letterhead indicating its representative's name and identification number

• Additional Documents for Temporary Supply
  1. Quotation for Electricity Supply Connection and LEI issued by EMA
  2. Water quotation from PUB

Same-day express turn-on service is subject to availability and an express service charge fee. Please note that express service is unavailable for premises with:

• Electricity supply capacity exceeding 45kVA
• Water meters exceeding 25mm
• Commercial gas
• Electricity currently supplied from the Open Electricity Market (OEM) via a licensed electricity retailer or SP Group at the wholesale electricity price
   

Sign up for an e-account to manage your utilities account. 

An e-account allows you to easily access your utilities account information. You can view and pay your bills, monitor your consumption and perform self-help transactions.

Meter readings are taken once every two months. On months where meters are not read, your bill will be estimated based on the average daily usage between your last two actual reads. Your bill will be adjusted when your meters are next read. To avoid bill estimation, we strongly encourage customers to make use of the following services available for submission of meter readings:

• SP Utilities Portal
  Submit your reading online via the Utilities Portal and learn tips on how you can better manage your utility consumption.
  Note: An SP Utilities Portal account is required to use this service. This service is applicable for residential accounts under Personal Name. Please note that if there is more than 1 electricity meter registered to the account, this service is not applicable.
• SP app
• Email
  Email a photo of your meter clearly showing the meter reading and meter number to customerreading@spgroup.com.sg. Important Note: For meter reading submissions due on weekends and public holiday, kindly use the SP Utilities Portal or SP app modes.

Pay your utilities bills via the following convenient methods:

1. eGIRO
   • ​Apply online via SP Utilities Portal or SP App
   • Approval is within 48 hours
   • Status of application can be checked via SP Utilities Portal or SP App
2. Other Payment Modes
   • SP app through credit cards
   • DBS/UOB/OCBC Internet Banking
   • DBS/POSB/OCBC Automated Teller Machines (ATMs)
   • AXS stations
   • 7-11 stores
   • Customer Service Centre at 490 Lorong 6 Toa Payoh #09-11, HDB Hub Biz Three Lift Lobby 1, S(310490)

Note: Pink notices are issued as a reminder when payments are not made by the due date. A fee of $0.55 (inclusive of GST) applies and will be reflected in the next bill. If no payment is received after the reminder, a late payment charge of 1% will be imposed on any outstanding balance in the subsequent bill.

• SP app - iOS and Android
• SP Group Website
• Customer Service Centre

• Refund of Security Deposit
  The security deposit will be used to offset the final charges. Any credit balance may be transferred to other accounts under your name. If there is any balance, it will be refunded to your GIRO account or mailed to you by cheque between 4 – 6 weeks.
• GIRO arrangement will automatically be terminated after the final charges have been deducted from your GIRO account.
• Termination of Gas Supply
   For termination of gas supply, City Energy charges a termination fee for commercial premises. Separate gas appliance disconnection fee is chargeable if required. Please refer to www.cityenergy.com.sg for more information.