Search Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challenge 2017https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-And-SP-Group-Launch-Next-Generation-Solar-Car-For-World-Solar-Challenge-2017 Media Release Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challenge 2017 SP Group adds $2 million sponsorship to groom engineering talent Singapore, 21 July 2017 – Singapore Polytechnic and SP Group today unveiled their most advanced solar car, SunSPEC 5 [20170721] Media Release - Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challengehttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/8769a10c-aa3a-44b3-b14b-8a58b69185d5/%5B20170721%5D+Media+Release+-+Singapore+Polytechnic+And+SP+Group+Launch+Next-Generation+Solar+Car+For+World+Solar+Challenge.pdf?MOD=AJPERES&CVID= MEDIA RELEASE Singapore Polytechnic and SP Group launch next-generation solar car for World Solar Challenge 2017 SP Group adds $2 million sponsorship to groom engineering talent Singapore, 21 July 2017 – Singapore Polytechnic and SP Group today unveiled their most advanced solar car, SunSPEC 5 Searchhttps://www.spgroup.com.sg/search?tag=solar Search Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challenge 2017https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-And-SP-Group-Launch-Next-Generation-Solar-Car-For-World-Solar-Challenge-2017 Media Release Searchhttps://www.spgroup.com.sg/search?tag=solar Search Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challenge 2017https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-And-SP-Group-Launch-Next-Generation-Solar-Car-For-World-Solar-Challenge-2017 Media Release Searchhttps://www.spgroup.com.sg/search?tag=sunspec Search Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challenge 2017https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-And-SP-Group-Launch-Next-Generation-Solar-Car-For-World-Solar-Challenge-2017 Media Release [Info] Solar Power - Non-Residential Consumers (Master-Sub Write Up)https://www.spgroup.com.sg/dam/jcr:87dc48a7-69d6-4909-9f4e-d6a01a14492d/%20Solar%20Power%20%E2%80%93%20Non-Residential%20Consumers%20(Master-Sub%20Write%20Up).pdf Solar Power – Non-Residential Consumers (Master-Sub Write Up) Background 1 Master-sub scheme is a metering arrangement whereby the common services consumption is a derived figure: • Master-meter measures overall electricity consumed by the building (i.e. both the individual units and the common Solar Power – Generators.pdfhttps://www.spgroup.com.sg/dam/jcr:bbfb030c-0d8e-422c-8eab-8cd4a3d5ee9e/Solar%20Power%20%E2%80%93%20Generators.pdf Solar PV – User Guide for Generators Table of Contents 1. Introduction ................................................................................................................................... 2 2. Electricity Generation Licence [Guide] Solar Power Generators.pdfhttps://www.spgroup.com.sg/dam/jcr:bbfb030c-0d8e-422c-8eab-8cd4a3d5ee9e/%5BGuide%5D%20Solar%20Power%20Generators.pdf Solar PV – User Guide for Generators Table of Contents 1. Introduction ................................................................................................................................... 2 2. Electricity Generation Licence Solar Power – Non-Residential Consumers.pdfhttps://www.spgroup.com.sg/dam/jcr:b1e9028b-349f-4e42-ab04-f83f618477f9/Solar%20Power%20%E2%80%93%20Non-Residential%20Consumers.pdf Solar PV – User Guide for Non-Residential Consumers Table of Contents 1. Introduction ................................................................................................................................... 2 2. Electricity Generation Licence [Guide] Solar Power Non-Residential Consumers.pdfhttps://www.spgroup.com.sg/dam/jcr:b1e9028b-349f-4e42-ab04-f83f618477f9/%5BGuide%5D%20Solar%20Power%20Non-Residential%20Consumers.pdf Solar PV – User Guide for Non-Residential Consumers Table of Contents 1. Introduction ................................................................................................................................... 2 2. Electricity Generation Licence Searchhttps://www.spgroup.com.sg/search?tag=singapore-polytechnic =singapore-polytechnic Search Searchhttps://www.spgroup.com.sg/search?tag=sunspec Search Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challenge 2017https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-And-SP-Group-Launch Solar Power – Residential Consumers.pdfhttps://www.spgroup.com.sg/dam/jcr:f9c85889-9b43-4312-a3fc-5a5bcc55aaa6/Solar%20Power%20%E2%80%93%20Residential%20Consumers.pdf Solar PV – User Guide for Residential Consumers Table of Contents 1. Introduction ................................................................................................................................... 2 2. Electricity Generation Licence 1 2 3 4 5 ..... 32

Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/electricitys-first-responders SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Electricity’s First Responders RELIABILITY SP Group’s Principal Engineer Jerome Choong is one of the first at the scene should an electricity disruption happen. Five-year-old Jovan thinks his father Jerome Choong, an SP Group Principal Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/sit-partners-sp-to-boost-engineering-talent-and-advance-singapore-energy-sector SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SIT partners SP to Boost Engineering Talent & Advance Singapore's Energy Sector RELIABILITY SP Group (SP) and Singapore Institute of Technology (SIT) signed a Memorandum of Understanding at Energy Innovation 2022 conference Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/guardians-of-the-grid Guardians of the Grid RELIABILITY Day and night, SP Group’s Electricity Distribution Control Centre’s grid system is under constant surveillance. Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/upholding-our-energy-networks-for-36-years-and-counting SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Upholding our energy networks for 36 years and counting RELIABILITY Backed by 36 years of experience at SP Group, veteran engineer Ang Seng Kok has been part of a gamut of iconic projects and meticulous operations that have established Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/shaping-the-evolution-of-electricity-meters-in-the-past-25-years SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Shaping the evolution of electricity meters in the past 25 years RELIABILITY Vice President of SP Services’ Metering Branch Razali Bin Mohd. “If my coral dies, you pay”, is a customer’s comment that 51-year-old Razali Bin Mohd recalls Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/safeguarding-the-backbone-of-singapores-grid SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Safeguarding the Backbone of Singapore’s Grid RELIABILITY The transmission substations that Kane Neo oversees are key to keeping Singapore powered Kane Neo and his team protect a part of the power world that is invisible to most Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/not-leaving-gas-safety-to-chance SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Not Leaving Gas Safety to Chance RELIABILITY SP’s gas safety ambassadors: (from left) Technician Roslee bin Mohamed Moksin, Engineer Lydia Koh and Technical Officer Muhammad Rezduan bin Abdullah. Gas Engineer Lydia Koh, 24, had just Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/making-the-right-connections SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Making the Right Connections RELIABILITY When Van Koh received a pre-owned computer at the age of 12 from his aunt, it promptly made its way to a neat pile of “treasure”. It heralded what would become both a passion and a career Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/partnership-with-pub-in-ema-demand-response-and-interruptible-load-programmes SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Partnership with PUB in EMA’s Demand Response and Interruptible Load programmes RELIABILITY (from left) Stanley Huang, Group CEO, SP Group;S Harsha, Managing Director, Sustainable Energy Solutions, SP Group; Harry Seah, Deputy Chief Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/NDP2019 SP Energy HubAnnual ReportReliabilitySustainabilityInnovation NDP 2019: Stand By for Singapore RELIABILITY On Duty:(from left) Deputy Director Electrical Operations, Chong Hoi Fye, Technical Officer Mohammad Hussaini Bin Rahmat, Technical Officer Hirman Bin Ali, Senior Engineer Lee Yong Ta Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/mobile-generators-powering-continuity SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Mobile Generators: Powering Continuity RELIABILITY Mohamed Nasir bin Mohamed Ismail, Technical Officer, Electricity Operations (center) together with Ismet Imran bin Chuma'ing, Senior Technician, Electricity Operations (left Category: Reliability 1 2 3 4 5 ..... 21

Search SP Group Boosts Electric Mobility Capabilities via Investment in The Mobility Househttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-Boosts-Electric-Mobility-Capabilities-via-Investment-in-The-Mobility-House Media Release SP Group Boosts Electric Mobility Capabilities via Investment in The Mobility House Singapore/Munich/Zurich, 3 September 2020 – SP Group (SP) today announced a strategic investment in The Mobility House AG (TMH) to explore smart charging1 (V1G) and vehicle-to-grid2 (V2G) feasibility [20200903] Joint News Release - SP Group Boosts Electric Mobility Capabilities via Investment in The Mobility Househttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/3885980d-054e-4cbb-a25f-b9029e3591e3/%5B20200903%5D+Joint+News+Release+-+SP+Group+Boosts+Electric+Mobility+Capabilities+via+Investment+in+The+Mobility+House.pdf?MOD=AJPERES&CVID= Joint News Release SP GROUP BOOSTS ELECTRIC MOBILITY CAPABILITIES VIA INVESTMENT IN THE MOBILITY HOUSE Singapore/Munich/Zurich, 3 September 2020 – SP Group (SP) today announced a strategic investment in The Mobility House AG (TMH) to explore smart charging 1 (V1G) and vehicle-togrid 2 (V2G Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/enabling-green-mobility-in-tengah SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Enabling green mobility in Tengah SUSTAINABILITY SP Group (SP) is partnering Toyota’s authorised car distributor Borneo Motors Singapore (BMS) on EV sharing and leasing schemes for residents of Tengah. SP and BMS signed an MOU to explore Category: Sustainability Searchhttps://www.spgroup.com.sg/search?tag=mobility Search SP Group Boosts Electric Mobility Capabilities via Investment in The Mobility Househttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-Boosts-Electric-Mobility-Capabilities-via-Investment-in-The-Mobility-House Media Release SP Group Boosts Electric Mobility Searchhttps://www.spgroup.com.sg/search?tag=mobility Search SP Group Boosts Electric Mobility Capabilities via Investment in The Mobility Househttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-Boosts-Electric-Mobility-Capabilities-via-Investment-in-The-Mobility-House Media Release SP Group Boosts Electric Mobility HSBC Asset Management Energy Transition Infrastructure (ETI) Team Invests in a Strategic Stake in SP Mobilityhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/HSBC-ASSET-MANAGEMENT-ENERGY-TRANSITION-INFRASTRUCTURE--ETI--TEAM-INVESTS-IN-A-STRATEGIC-STAKE-IN-SP-MOBILITY Joint Media Release HSBC Asset Management Energy Transition Infrastructure (ETI) Team Invests in a Strategic Stake in SP Mobility Singapore, 11 February 2025 – HSBC Asset Management (“HSBC AM”) today announces an investment1 by its Energy Transition Infrastructure (“ETI”) team in SP Mobility, an SP Hyundai+Motor+Launches+E-mobility+Pilot+in+Singapore+with+SP+Group+and+Komoco.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/30af18e8-68dc-498a-b697-afde62be1c9d/Hyundai+Motor+Launches+E-mobility+Pilot+in+Singapore+with+SP+Group+and+Komoco.pdf?MOD=AJPERES&CVID= Hyundai Motor Group Launches ‘E-mobility Pilot’ in Singapore with SP Group and Komoco Motors to Enhance EV Customer Experience • Pilot program to offer real-time EV battery management solution, preventive maintenance, EV charging credits and V2V mobile charging for EV owners in Singapore • EV ChargEco EV charging points handed over to SP Mobility | The Straits Timeshttps://www.spgroup.com.sg/dam/spgroup/pdf/media-coverage/2026/-20260702--The-Straits-Times---ChargEco-joins-SP-Mobility.pdf Over 1,000 ChargEco EV charging points handed over to SP Mobility after completion of deal Sign up now: Get ST's newsletters delivered to your inbox During the transition, users can continue to access ChargEco’s charging points through their existing app. ST PHOTO: GAVIN FOO Lee Nian Tjoe Published Hyundai Motor Group Launches ‘E-mobility Pilot’ in Singapore with SP Group and Komoco Motors to Enhance EV Customer Experiencehttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Hyundai-Motor-Launches--E-mobility-Pilot--in-Singapore-with-SP-Group-and-Komoco News Release Hyundai Motor Group Launches ‘E-mobility Pilot’ in Singapore with SP Group and Komoco Motors to Enhance EV Customer Experience Pilot program to offer real-time EV battery management solution, preventive maintenance, EV charging credits and V2V mobile charging for EV owners in Singapore [30062022]+Media+Release+-+BMS+and+SP+to+pilot+SG's+first+electric+car+sharing+programme+in+Tengah.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/7aacef70-9cf0-44e6-8484-b84ac03837ec/%5B30062022%5D+Media+Release+-+BMS+and+SP+to+pilot+SG's+first+electric+car+sharing+programme+in+Tengah.pdf?MOD=AJPERES&CVID= News Release BORNEO MOTORS SINGAPORE AND SP GROUP TO PILOT SINGAPORE’S FIRST ELECTRIC CAR-SHARING PROGRAMME IN TENGAH, SINGAPORE’S FIRST INTEGRATED SMART ENERGY TOWN • The partnership aims to accelerate Singapore’s transition to green mobility by increasing awareness on sustainable mobility Borneo Motors Singapore and SP Group to Pilot Singapore’s First Electric Car-Sharing Programme in Tengah, Singapore’s First Integrated Smart Energy Townhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Borneo-Motors-Singapore-and-SP-Group-to-pilot-Singapore-s-first-electric-car-sharing-programme-in-Tengah--Singapore-s-first-integrated-smart-energy-town News Release Borneo Motors Singapore and SP Group to Pilot Singapore’s First Electric Car-Sharing Programme in Tengah, Singapore’s First Integrated Smart Energy Town • The partnership aims to accelerate Singapore's transition to green mobility by increasing awareness on sustainable mobility SP Group launches Tengah’s First Public EV Chargers, Expanding Singapore’s Green Mobility Networkhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-launches-Tengah-s-First-Public-EV-Chargers--Expanding-Singapore-s-Green-Mobility-Network Media Release SP Group launches Tengah’s First Public EV Chargers, Expanding Singapore’s Green Mobility Network 25 February 2025, Singapore – SP Group (SP) today launched the first electric vehicle (EV) charging points in Tengah estate, Singapore’s first and largest smart and sustainable town 1 2 3 4 5 ..... 13

Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Community Services | SP Grouphttps://www.spgroup.com.sg/about-us/csr OverviewSP Kids at HeartSupporting YouthStaff VolunteerismKeeping our community safe Community Empowering Lives, for Life At SP Group, we are committed to sustained giving to meet the needs of the community, creating meaningful and lasting impact. We raise funds and contribute to programmes that support vulnerable seniors, youth, and children. The SP Heartware Fund was established in 2005 in partnership with Community Chest. It currently supports vulnerable members of the community across the age spectrum. Through almost 100 critical social services programmes, we enable seniors to age with dignity, and empower young children and youth to optimise their learning and realise their potential by enhancing their social mobility. They benefit from counselling, befriending, mentorship, rehabilitation, education and enrichment resources, nutrition, and caregiver support. Our staff also contribute generously to the Fund, which SP matches dollar for dollar. In addition, SP underwrites all fund-raising and operational costs of the Fund and programmes, so that all donations will go fully to the social service organisations the Fund supports. Volunteerism is an integral part of our DNA. Our staff volunteers, known as SP Heart Workers, are passionate about giving their time, skills, and effort to improve quality of life. They drive outreach activities for the vulnerable and underserved throughout the year. We are grateful to all our staff, business associates, customers, and the public for their contributions to the Fund, over the years, in support of more social services recipients. Click here to donate SP Kids at Heart SP Kids at Heart was launched in June 2021 to support young children from low-income families in their learning journey.   More than 5,000 children under KidSTART have benefited from learning tools, including digital devices for home-based learning. To foster early literacy and parent-child bonding, new initiatives were launched in 2022, including the KidSTART Sea Adventures interactive play and KidSTART Stories, which provides lower-income families with their own mini-library to nurture reading habits. Our SP Heart Workers are also on hand to support the outreach programmes. Supporting Youth SP is committed to empowering youth with access to different developmental pathways, to pursue their education and career aspirations, regardless of their socio-economic background. We extended our support to the youth segment In April 2022 with a S$1.35 million donation to launch the inaugural SP Group Engineering Study Awards. Over three years, 450 engineering students from lower-income families at the Institute of Technical Education (ITE) will receive monthly financial support. In May 2023, SP announced a S$750,000 donation to Youth Guidance Outreach Services (YGOS) which helped launch Singapore’s first-of-its-kind mobile youth engagement outpost powered by an electric van. SP is also providing free charging for this EV on Singapore’s largest fast-charging network. In addition to this mobile outpost to extend YGOS’ outreach, the funding also enabled the refurbishment of two youth centres in Woodlands and Ang Mo Kio and ramped up operations in Jurong, which has one of the highest concentrations of youth in Singapore. Staff Volunteerism SP Heart Workers organise outreach activities for social service users throughout the year. These include befriending activities at Senior Activity Centres, helping seniors with their grocery runs, conducting digital clinics and more. At the height of the COVID-19 pandemic, SP Heart Workers also partnered FairPrice to bring a mobile supermarket to the doorstep of seniors. On the children and youth fronts, our SP Heart Workers were also actively involved in distributing learning kits to KidSTART children and their families, as well as conducting reading programmes and digital workshops at Allkin Singapore. In addition, they befriended youth at YGOS through sports and learning journeys. SP’s staff were part of national-level efforts to provide pandemic relief to the public, including the manning of hotlines for Temasek Foundation’s Stay Prepared programme and Ministry of Health’s home recovery scheme. For the latter, SP received national recognition through the COVID-19 Resilience Certificate. Its team leader and assistant team leader received the Public Service Medal (COVID-19) and they were among 16 staff presented the COVID-19 Resilience Medal. SP also received the President’s Certificate of Commendation for sustained support and contributions to the community through donations and volunteerism during the pandemic. Download SP Volunteers Guide Keeping our community safe At SP, safety is our highest priority. Staying free of accident and injury is an important part of our culture, for our community, our staff and our contractors. We organise outreach activities and produce educational resources to raise public awareness on gas safety and to prevent accidents arising from gas leaks and fires. Climate Services | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/overview OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Climate Services Enabling Your Transition to Net-Zero Countries globally have committed to the Paris Agreement. Businesses and individuals are rallying towards the collective goals of limiting global warming to 1.5 degrees Celsius and achieving carbon neutrality by mid-century. Our comprehensive range of carbon solutions will enable businesses and individuals embark on their sustainability journeys, supporting baseline measurements, developing carbon-reduction roadmap, target setting, implementation and end-to-end reporting. Get in touch with us Our Solutions Integrated Climate Services for Business Climate Services for Individuals Renewable Energy Certificates Sustainability Consulting All-in-one Platform Business Explore how your organisation can measure, reduce and offset emissions today. Read more Individuals Green your monthly electricity consumption with renewable energy. Read more Register Your Project Register your project for Renewable Energy Certificates and enhance your project returns. Read more Our Solutions Renewable Energy Certificates (RECs) Make creditable claims for renewable energy to offset Scope 2 emissions through our range of RECs in Asia. Find out more Carbon Credits Align your sustainability goals and ambitions with Carbon Credits from reputable sources. Find out more Sustainability Consulting Measure your company’s carbon footprint and develop an inventory of your emissions based on Greenhouse Gas (GHG) protocol for Scope 1, 2 and 3 to start your sustainability journey and formulate your carbon-reduction roadmap. Find out more My Carbon Footprint & My Green Credits For individuals and households wanting to play their part to help the environment, My Carbon Footprint and My Green Credits allow you to track your emissions and green your electricity consumption. Start your journey by heading over to the SP app! Find out more Latest News SP Group partners KBC to study and develop Vietnam's first district cooling system for industrial parks Read more SP Group launches Singapore’s first EV fast charging hub in a HDB carpark in Tengah Read more DSTA appoints SP Group to roll out smart utilities management system across Singapore's defence facilities Read more SP Mobility and Huawei unveil ultra-fast EV charging integrating battery storage Read more Singapore’s largest industrial district cooling system begins operations to support STMicroelectronics’ decarbonisation strategy Read more SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win Read more STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh Read more SP signs PPA with BASF for rooftop solar deployment Read more SP partners State Grid China at International Forum on Power System Transformation 2025 Read more Ground feedback, digital tools: How she helps 8,000 workers end their day safely Read more Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Climate Services | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/overview OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Climate Services Enabling Your Transition to Net-Zero Countries globally have committed to the Paris Agreement. Businesses and individuals are rallying towards the collective goals of limiting global warming to 1.5 degrees Celsius and achieving carbon neutrality by mid-century. Our comprehensive range of carbon solutions will enable businesses and individuals embark on their sustainability journeys, supporting baseline measurements, developing carbon-reduction roadmap, target setting, implementation and end-to-end reporting. Get in touch with us Our Solutions Integrated Climate Services for Business Climate Services for Individuals Renewable Energy Certificates Sustainability Consulting All-in-one Platform Business Explore how your organisation can measure, reduce and offset emissions today. Read more Individuals Green your monthly electricity consumption with renewable energy. Read more Register Your Project Register your project for Renewable Energy Certificates and enhance your project returns. Read more Our Solutions Renewable Energy Certificates (RECs) Make creditable claims for renewable energy to offset Scope 2 emissions through our range of RECs in Asia. Find out more Carbon Credits Align your sustainability goals and ambitions with Carbon Credits from reputable sources. Find out more Sustainability Consulting Measure your company’s carbon footprint and develop an inventory of your emissions based on Greenhouse Gas (GHG) protocol for Scope 1, 2 and 3 to start your sustainability journey and formulate your carbon-reduction roadmap. Find out more My Carbon Footprint & My Green Credits For individuals and households wanting to play their part to help the environment, My Carbon Footprint and My Green Credits allow you to track your emissions and green your electricity consumption. Start your journey by heading over to the SP app! Find out more Latest News SP Group partners KBC to study and develop Vietnam's first district cooling system for industrial parks Read more SP Group launches Singapore’s first EV fast charging hub in a HDB carpark in Tengah Read more DSTA appoints SP Group to roll out smart utilities management system across Singapore's defence facilities Read more SP Mobility and Huawei unveil ultra-fast EV charging integrating battery storage Read more Singapore’s largest industrial district cooling system begins operations to support STMicroelectronics’ decarbonisation strategy Read more SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win Read more STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh Read more SP signs PPA with BASF for rooftop solar deployment Read more SP partners State Grid China at International Forum on Power System Transformation 2025 Read more Ground feedback, digital tools: How she helps 8,000 workers end their day safely Read more Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Community Services | SP Grouphttps://www.spgroup.com.sg/about-us/csr OverviewSP Kids at HeartSupporting YouthStaff VolunteerismKeeping our community safe Community Empowering Lives, for Life At SP Group, we are committed to sustained giving to meet the needs of the community, creating meaningful and lasting impact. We raise funds and contribute to programmes that support vulnerable seniors, youth, and children. The SP Heartware Fund was established in 2005 in partnership with Community Chest. It currently supports vulnerable members of the community across the age spectrum. Through almost 100 critical social services programmes, we enable seniors to age with dignity, and empower young children and youth to optimise their learning and realise their potential by enhancing their social mobility. They benefit from counselling, befriending, mentorship, rehabilitation, education and enrichment resources, nutrition, and caregiver support. Our staff also contribute generously to the Fund, which SP matches dollar for dollar. In addition, SP underwrites all fund-raising and operational costs of the Fund and programmes, so that all donations will go fully to the social service organisations the Fund supports. Volunteerism is an integral part of our DNA. Our staff volunteers, known as SP Heart Workers, are passionate about giving their time, skills, and effort to improve quality of life. They drive outreach activities for the vulnerable and underserved throughout the year. We are grateful to all our staff, business associates, customers, and the public for their contributions to the Fund, over the years, in support of more social services recipients. Click here to donate SP Kids at Heart SP Kids at Heart was launched in June 2021 to support young children from low-income families in their learning journey.   More than 5,000 children under KidSTART have benefited from learning tools, including digital devices for home-based learning. To foster early literacy and parent-child bonding, new initiatives were launched in 2022, including the KidSTART Sea Adventures interactive play and KidSTART Stories, which provides lower-income families with their own mini-library to nurture reading habits. Our SP Heart Workers are also on hand to support the outreach programmes. Supporting Youth SP is committed to empowering youth with access to different developmental pathways, to pursue their education and career aspirations, regardless of their socio-economic background. We extended our support to the youth segment In April 2022 with a S$1.35 million donation to launch the inaugural SP Group Engineering Study Awards. Over three years, 450 engineering students from lower-income families at the Institute of Technical Education (ITE) will receive monthly financial support. In May 2023, SP announced a S$750,000 donation to Youth Guidance Outreach Services (YGOS) which helped launch Singapore’s first-of-its-kind mobile youth engagement outpost powered by an electric van. SP is also providing free charging for this EV on Singapore’s largest fast-charging network. In addition to this mobile outpost to extend YGOS’ outreach, the funding also enabled the refurbishment of two youth centres in Woodlands and Ang Mo Kio and ramped up operations in Jurong, which has one of the highest concentrations of youth in Singapore. Staff Volunteerism SP Heart Workers organise outreach activities for social service users throughout the year. These include befriending activities at Senior Activity Centres, helping seniors with their grocery runs, conducting digital clinics and more. At the height of the COVID-19 pandemic, SP Heart Workers also partnered FairPrice to bring a mobile supermarket to the doorstep of seniors. On the children and youth fronts, our SP Heart Workers were also actively involved in distributing learning kits to KidSTART children and their families, as well as conducting reading programmes and digital workshops at Allkin Singapore. In addition, they befriended youth at YGOS through sports and learning journeys. SP’s staff were part of national-level efforts to provide pandemic relief to the public, including the manning of hotlines for Temasek Foundation’s Stay Prepared programme and Ministry of Health’s home recovery scheme. For the latter, SP received national recognition through the COVID-19 Resilience Certificate. Its team leader and assistant team leader received the Public Service Medal (COVID-19) and they were among 16 staff presented the COVID-19 Resilience Medal. SP also received the President’s Certificate of Commendation for sustained support and contributions to the community through donations and volunteerism during the pandemic. Download SP Volunteers Guide Keeping our community safe At SP, safety is our highest priority. Staying free of accident and injury is an important part of our culture, for our community, our staff and our contractors. We organise outreach activities and produce educational resources to raise public awareness on gas safety and to prevent accidents arising from gas leaks and fires. Searchhttps://www.spgroup.com.sg/search?tag=service Search WhatsApp and Facebook Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/WhatsApp-and-Facebook-Service-Disruption Media Advisory WhatsApp and Facebook Service Disruption Singapore, 4 July 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 3 July (See news report: Channel News Asia. For customers who submitted their meter readings via Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Facebook-and-WhatsApp-Service-Disruption Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter [Form] Application for Appointment for Energisation of Service Connectionhttps://www.spgroup.com.sg/dam/jcr:b79a3530-a175-4022-8e8c-bfcf3d298839/Application%20for%20Appointment%20for%20Energisation%20of%20Service%20Connection.pdf APPLICATION FOR APPOINTMENT FOR ENERGISATION OF SERVICE CONNECTION To: HOS, Elect Installation From [Name of Design LEW]: Company: SP Services Ltd Company: Email Address: largeinstall@spgroup.com.sg Contact No.: Date: Application No.: MSS A/C No.: Email Address (Design LEW): Email Address [Info] Supply Conditions for District Cooling Servicehttps://www.spgroup.com.sg/dam/jcr:e11e2c07-2c40-44b8-8306-7f59798fb50e/Supply%20Conditions%20for%20District%20Cooling%20Service.pdf SUPPLY CONDITIONS FOR DISTRICT COOLING SERVICE TABLE OF CONTENTS 1. General and Administrative Provisions 1.1 Purpose of the Conditions 1.2 Definitions 1.3 Hierarchy of Documents 2. General Obligations 2.1 General Obligations of the Service Provider 2.2 General Obligations of the Consumer 3 20190314 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/6ae887a0-e021-4cb3-b1c8-3439a0e4442e/20190314+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter 20190704 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/733dc35f-c0fb-4766-ab95-b3b6a32868ca/20190704+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory WhatsApp n F ce k Service Disruption Singapore, 4 l 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from , . (See news report: Channel News Asia. For customers who submitted their meter readings via WhatsApp since 5pm SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Services-Customer-Service-Centre-Relocates-To-PWC-Building Media Release SP Services' Customer Service Centre Relocates To PWC Building 18 March 2015 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre is conveniently located next Schneider Electric Partners SP to Fully Electrify Service Vehicleshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Schneider-Electric-Partners-SP-To-Fully-Electrify-Service-Vehicles Media Release Schneider Electric Partners SP to Fully Electrify Service Vehicles Schneider Electric is the first corporate partner outside of the public transport sector to use SP Group’s nationwide EV charging network Singapore, 2 January 2020 – Schneider Electric (SE) and SP Group (SP) today [20160927] The Straits Times - Singapore Power Plugs For Electric Service Fleethttps://www.spgroup.com.sg/dam/jcr:9c93f33a-97a8-42be-8401-0876ee353fd7 | TUESDAY, SEPTEMBER 27, 2016 | THE STRAITS TIMES | B1 MENTAL ILLNESS GROUP SEEKS TO END HIRING PRACTICE B2 GALAXY NOTE7 EXCHANGE UNITS ALSO FAULTY B4 MOK KIM WHANG JAIL, FINE FOR ST MARINE EXEC IN GRAFT SCANDAL B3 Singapore Power plugs for electric service fleet It plans to switch its fleet of 400 Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customershttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Strides-and-SP-Group-to-Launch-Electrification-As-A-Service--EaaS--for-EV-Customers News Release Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customers Singapore, 28 May 2021 – SP Group (SP) and Strides Transportation (Strides) have signed an agreement to launch Electrification-as-a-Service (EaaS) as a new offering to Strides’ drivers and fleet SP Group Partners SPC to Install EV Chargers at SPC Service Stationshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-partners-SPC-to-install-EV-chargers-at-SPC-service-stations News Release SP Group Partners SPC to Install EV Chargers at SPC Service Stations Roll out will begin with first five of SPC’s stations next year Singapore, 17 November 2022 – SP Group (SP) and Singapore Petroleum Company Ltd (SPC) announced today a partnership to install fast electric vehicle (EV Media Release - SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0d6c1c4d-c024-4e26-b49a-9d3a0eca3b78/%5B20150318%5D+Media+Release+-+SP+Services'+Customer+Service+Centre+Relocates+To+PWC+Building.pdf?MOD=AJPERES&CVID= 18 Mar 2015 For Immediate Release MEDIA RELEASE SP Services’ Customer Service Centre Relocates To PWC Building 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre 1 2 3 4 5 ..... 65 Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Community Services | SP Grouphttps://www.spgroup.com.sg/about-us/csr OverviewSP Kids at HeartSupporting YouthStaff VolunteerismKeeping our community safe Community Empowering Lives, for Life At SP Group, we are committed to sustained giving to meet the needs of the community, creating meaningful and lasting impact. We raise funds and contribute to programmes that support vulnerable seniors, youth, and children. The SP Heartware Fund was established in 2005 in partnership with Community Chest. It currently supports vulnerable members of the community across the age spectrum. Through almost 100 critical social services programmes, we enable seniors to age with dignity, and empower young children and youth to optimise their learning and realise their potential by enhancing their social mobility. They benefit from counselling, befriending, mentorship, rehabilitation, education and enrichment resources, nutrition, and caregiver support. Our staff also contribute generously to the Fund, which SP matches dollar for dollar. In addition, SP underwrites all fund-raising and operational costs of the Fund and programmes, so that all donations will go fully to the social service organisations the Fund supports. Volunteerism is an integral part of our DNA. Our staff volunteers, known as SP Heart Workers, are passionate about giving their time, skills, and effort to improve quality of life. They drive outreach activities for the vulnerable and underserved throughout the year. We are grateful to all our staff, business associates, customers, and the public for their contributions to the Fund, over the years, in support of more social services recipients. Click here to donate SP Kids at Heart SP Kids at Heart was launched in June 2021 to support young children from low-income families in their learning journey.   More than 5,000 children under KidSTART have benefited from learning tools, including digital devices for home-based learning. To foster early literacy and parent-child bonding, new initiatives were launched in 2022, including the KidSTART Sea Adventures interactive play and KidSTART Stories, which provides lower-income families with their own mini-library to nurture reading habits. Our SP Heart Workers are also on hand to support the outreach programmes. Supporting Youth SP is committed to empowering youth with access to different developmental pathways, to pursue their education and career aspirations, regardless of their socio-economic background. We extended our support to the youth segment In April 2022 with a S$1.35 million donation to launch the inaugural SP Group Engineering Study Awards. Over three years, 450 engineering students from lower-income families at the Institute of Technical Education (ITE) will receive monthly financial support. In May 2023, SP announced a S$750,000 donation to Youth Guidance Outreach Services (YGOS) which helped launch Singapore’s first-of-its-kind mobile youth engagement outpost powered by an electric van. SP is also providing free charging for this EV on Singapore’s largest fast-charging network. In addition to this mobile outpost to extend YGOS’ outreach, the funding also enabled the refurbishment of two youth centres in Woodlands and Ang Mo Kio and ramped up operations in Jurong, which has one of the highest concentrations of youth in Singapore. Staff Volunteerism SP Heart Workers organise outreach activities for social service users throughout the year. These include befriending activities at Senior Activity Centres, helping seniors with their grocery runs, conducting digital clinics and more. At the height of the COVID-19 pandemic, SP Heart Workers also partnered FairPrice to bring a mobile supermarket to the doorstep of seniors. On the children and youth fronts, our SP Heart Workers were also actively involved in distributing learning kits to KidSTART children and their families, as well as conducting reading programmes and digital workshops at Allkin Singapore. In addition, they befriended youth at YGOS through sports and learning journeys. SP’s staff were part of national-level efforts to provide pandemic relief to the public, including the manning of hotlines for Temasek Foundation’s Stay Prepared programme and Ministry of Health’s home recovery scheme. For the latter, SP received national recognition through the COVID-19 Resilience Certificate. Its team leader and assistant team leader received the Public Service Medal (COVID-19) and they were among 16 staff presented the COVID-19 Resilience Medal. SP also received the President’s Certificate of Commendation for sustained support and contributions to the community through donations and volunteerism during the pandemic. Download SP Volunteers Guide Keeping our community safe At SP, safety is our highest priority. Staying free of accident and injury is an important part of our culture, for our community, our staff and our contractors. We organise outreach activities and produce educational resources to raise public awareness on gas safety and to prevent accidents arising from gas leaks and fires. Climate Services | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/overview OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Climate Services Enabling Your Transition to Net-Zero Countries globally have committed to the Paris Agreement. Businesses and individuals are rallying towards the collective goals of limiting global warming to 1.5 degrees Celsius and achieving carbon neutrality by mid-century. Our comprehensive range of carbon solutions will enable businesses and individuals embark on their sustainability journeys, supporting baseline measurements, developing carbon-reduction roadmap, target setting, implementation and end-to-end reporting. Get in touch with us Our Solutions Integrated Climate Services for Business Climate Services for Individuals Renewable Energy Certificates Sustainability Consulting All-in-one Platform Business Explore how your organisation can measure, reduce and offset emissions today. Read more Individuals Green your monthly electricity consumption with renewable energy. Read more Register Your Project Register your project for Renewable Energy Certificates and enhance your project returns. Read more Our Solutions Renewable Energy Certificates (RECs) Make creditable claims for renewable energy to offset Scope 2 emissions through our range of RECs in Asia. Find out more Carbon Credits Align your sustainability goals and ambitions with Carbon Credits from reputable sources. Find out more Sustainability Consulting Measure your company’s carbon footprint and develop an inventory of your emissions based on Greenhouse Gas (GHG) protocol for Scope 1, 2 and 3 to start your sustainability journey and formulate your carbon-reduction roadmap. Find out more My Carbon Footprint & My Green Credits For individuals and households wanting to play their part to help the environment, My Carbon Footprint and My Green Credits allow you to track your emissions and green your electricity consumption. Start your journey by heading over to the SP app! Find out more Latest News SP Group partners KBC to study and develop Vietnam's first district cooling system for industrial parks Read more SP Group launches Singapore’s first EV fast charging hub in a HDB carpark in Tengah Read more DSTA appoints SP Group to roll out smart utilities management system across Singapore's defence facilities Read more SP Mobility and Huawei unveil ultra-fast EV charging integrating battery storage Read more Singapore’s largest industrial district cooling system begins operations to support STMicroelectronics’ decarbonisation strategy Read more SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win Read more STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh Read more SP signs PPA with BASF for rooftop solar deployment Read more SP partners State Grid China at International Forum on Power System Transformation 2025 Read more Ground feedback, digital tools: How she helps 8,000 workers end their day safely Read more Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=service Search WhatsApp and Facebook Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/WhatsApp-and-Facebook-Service-Disruption Media Advisory WhatsApp and Facebook Service Disruption Singapore, 4 July 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 3 July (See news report: Channel News Asia. For customers who submitted their meter readings via Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Facebook-and-WhatsApp-Service-Disruption Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter [Form] Application for Appointment for Energisation of Service Connectionhttps://www.spgroup.com.sg/dam/jcr:b79a3530-a175-4022-8e8c-bfcf3d298839/Application%20for%20Appointment%20for%20Energisation%20of%20Service%20Connection.pdf APPLICATION FOR APPOINTMENT FOR ENERGISATION OF SERVICE CONNECTION To: HOS, Elect Installation From [Name of Design LEW]: Company: SP Services Ltd Company: Email Address: largeinstall@spgroup.com.sg Contact No.: Date: Application No.: MSS A/C No.: Email Address (Design LEW): Email Address [Info] Supply Conditions for District Cooling Servicehttps://www.spgroup.com.sg/dam/jcr:e11e2c07-2c40-44b8-8306-7f59798fb50e/Supply%20Conditions%20for%20District%20Cooling%20Service.pdf SUPPLY CONDITIONS FOR DISTRICT COOLING SERVICE TABLE OF CONTENTS 1. General and Administrative Provisions 1.1 Purpose of the Conditions 1.2 Definitions 1.3 Hierarchy of Documents 2. General Obligations 2.1 General Obligations of the Service Provider 2.2 General Obligations of the Consumer 3 20190314 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/6ae887a0-e021-4cb3-b1c8-3439a0e4442e/20190314+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter 20190704 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/733dc35f-c0fb-4766-ab95-b3b6a32868ca/20190704+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory WhatsApp n F ce k Service Disruption Singapore, 4 l 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from , . (See news report: Channel News Asia. For customers who submitted their meter readings via WhatsApp since 5pm SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Services-Customer-Service-Centre-Relocates-To-PWC-Building Media Release SP Services' Customer Service Centre Relocates To PWC Building 18 March 2015 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre is conveniently located next Schneider Electric Partners SP to Fully Electrify Service Vehicleshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Schneider-Electric-Partners-SP-To-Fully-Electrify-Service-Vehicles Media Release Schneider Electric Partners SP to Fully Electrify Service Vehicles Schneider Electric is the first corporate partner outside of the public transport sector to use SP Group’s nationwide EV charging network Singapore, 2 January 2020 – Schneider Electric (SE) and SP Group (SP) today [20160927] The Straits Times - Singapore Power Plugs For Electric Service Fleethttps://www.spgroup.com.sg/dam/jcr:9c93f33a-97a8-42be-8401-0876ee353fd7 | TUESDAY, SEPTEMBER 27, 2016 | THE STRAITS TIMES | B1 MENTAL ILLNESS GROUP SEEKS TO END HIRING PRACTICE B2 GALAXY NOTE7 EXCHANGE UNITS ALSO FAULTY B4 MOK KIM WHANG JAIL, FINE FOR ST MARINE EXEC IN GRAFT SCANDAL B3 Singapore Power plugs for electric service fleet It plans to switch its fleet of 400 Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customershttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Strides-and-SP-Group-to-Launch-Electrification-As-A-Service--EaaS--for-EV-Customers News Release Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customers Singapore, 28 May 2021 – SP Group (SP) and Strides Transportation (Strides) have signed an agreement to launch Electrification-as-a-Service (EaaS) as a new offering to Strides’ drivers and fleet SP Group Partners SPC to Install EV Chargers at SPC Service Stationshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-partners-SPC-to-install-EV-chargers-at-SPC-service-stations News Release SP Group Partners SPC to Install EV Chargers at SPC Service Stations Roll out will begin with first five of SPC’s stations next year Singapore, 17 November 2022 – SP Group (SP) and Singapore Petroleum Company Ltd (SPC) announced today a partnership to install fast electric vehicle (EV Media Release - SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0d6c1c4d-c024-4e26-b49a-9d3a0eca3b78/%5B20150318%5D+Media+Release+-+SP+Services'+Customer+Service+Centre+Relocates+To+PWC+Building.pdf?MOD=AJPERES&CVID= 18 Mar 2015 For Immediate Release MEDIA RELEASE SP Services’ Customer Service Centre Relocates To PWC Building 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre 1 2 3 4 5 ..... 65 Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Community Services | SP Grouphttps://www.spgroup.com.sg/about-us/csr OverviewSP Kids at HeartSupporting YouthStaff VolunteerismKeeping our community safe Community Empowering Lives, for Life At SP Group, we are committed to sustained giving to meet the needs of the community, creating meaningful and lasting impact. We raise funds and contribute to programmes that support vulnerable seniors, youth, and children. The SP Heartware Fund was established in 2005 in partnership with Community Chest. It currently supports vulnerable members of the community across the age spectrum. Through almost 100 critical social services programmes, we enable seniors to age with dignity, and empower young children and youth to optimise their learning and realise their potential by enhancing their social mobility. They benefit from counselling, befriending, mentorship, rehabilitation, education and enrichment resources, nutrition, and caregiver support. Our staff also contribute generously to the Fund, which SP matches dollar for dollar. In addition, SP underwrites all fund-raising and operational costs of the Fund and programmes, so that all donations will go fully to the social service organisations the Fund supports. Volunteerism is an integral part of our DNA. Our staff volunteers, known as SP Heart Workers, are passionate about giving their time, skills, and effort to improve quality of life. They drive outreach activities for the vulnerable and underserved throughout the year. We are grateful to all our staff, business associates, customers, and the public for their contributions to the Fund, over the years, in support of more social services recipients. Click here to donate SP Kids at Heart SP Kids at Heart was launched in June 2021 to support young children from low-income families in their learning journey.   More than 5,000 children under KidSTART have benefited from learning tools, including digital devices for home-based learning. To foster early literacy and parent-child bonding, new initiatives were launched in 2022, including the KidSTART Sea Adventures interactive play and KidSTART Stories, which provides lower-income families with their own mini-library to nurture reading habits. Our SP Heart Workers are also on hand to support the outreach programmes. Supporting Youth SP is committed to empowering youth with access to different developmental pathways, to pursue their education and career aspirations, regardless of their socio-economic background. We extended our support to the youth segment In April 2022 with a S$1.35 million donation to launch the inaugural SP Group Engineering Study Awards. Over three years, 450 engineering students from lower-income families at the Institute of Technical Education (ITE) will receive monthly financial support. In May 2023, SP announced a S$750,000 donation to Youth Guidance Outreach Services (YGOS) which helped launch Singapore’s first-of-its-kind mobile youth engagement outpost powered by an electric van. SP is also providing free charging for this EV on Singapore’s largest fast-charging network. In addition to this mobile outpost to extend YGOS’ outreach, the funding also enabled the refurbishment of two youth centres in Woodlands and Ang Mo Kio and ramped up operations in Jurong, which has one of the highest concentrations of youth in Singapore. Staff Volunteerism SP Heart Workers organise outreach activities for social service users throughout the year. These include befriending activities at Senior Activity Centres, helping seniors with their grocery runs, conducting digital clinics and more. At the height of the COVID-19 pandemic, SP Heart Workers also partnered FairPrice to bring a mobile supermarket to the doorstep of seniors. On the children and youth fronts, our SP Heart Workers were also actively involved in distributing learning kits to KidSTART children and their families, as well as conducting reading programmes and digital workshops at Allkin Singapore. In addition, they befriended youth at YGOS through sports and learning journeys. SP’s staff were part of national-level efforts to provide pandemic relief to the public, including the manning of hotlines for Temasek Foundation’s Stay Prepared programme and Ministry of Health’s home recovery scheme. For the latter, SP received national recognition through the COVID-19 Resilience Certificate. Its team leader and assistant team leader received the Public Service Medal (COVID-19) and they were among 16 staff presented the COVID-19 Resilience Medal. SP also received the President’s Certificate of Commendation for sustained support and contributions to the community through donations and volunteerism during the pandemic. Download SP Volunteers Guide Keeping our community safe At SP, safety is our highest priority. Staying free of accident and injury is an important part of our culture, for our community, our staff and our contractors. We organise outreach activities and produce educational resources to raise public awareness on gas safety and to prevent accidents arising from gas leaks and fires. Climate Services | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/overview OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Climate Services Enabling Your Transition to Net-Zero Countries globally have committed to the Paris Agreement. Businesses and individuals are rallying towards the collective goals of limiting global warming to 1.5 degrees Celsius and achieving carbon neutrality by mid-century. Our comprehensive range of carbon solutions will enable businesses and individuals embark on their sustainability journeys, supporting baseline measurements, developing carbon-reduction roadmap, target setting, implementation and end-to-end reporting. Get in touch with us Our Solutions Integrated Climate Services for Business Climate Services for Individuals Renewable Energy Certificates Sustainability Consulting All-in-one Platform Business Explore how your organisation can measure, reduce and offset emissions today. Read more Individuals Green your monthly electricity consumption with renewable energy. Read more Register Your Project Register your project for Renewable Energy Certificates and enhance your project returns. Read more Our Solutions Renewable Energy Certificates (RECs) Make creditable claims for renewable energy to offset Scope 2 emissions through our range of RECs in Asia. Find out more Carbon Credits Align your sustainability goals and ambitions with Carbon Credits from reputable sources. Find out more Sustainability Consulting Measure your company’s carbon footprint and develop an inventory of your emissions based on Greenhouse Gas (GHG) protocol for Scope 1, 2 and 3 to start your sustainability journey and formulate your carbon-reduction roadmap. Find out more My Carbon Footprint & My Green Credits For individuals and households wanting to play their part to help the environment, My Carbon Footprint and My Green Credits allow you to track your emissions and green your electricity consumption. Start your journey by heading over to the SP app! Find out more Latest News SP Group partners KBC to study and develop Vietnam's first district cooling system for industrial parks Read more SP Group launches Singapore’s first EV fast charging hub in a HDB carpark in Tengah Read more DSTA appoints SP Group to roll out smart utilities management system across Singapore's defence facilities Read more SP Mobility and Huawei unveil ultra-fast EV charging integrating battery storage Read more Singapore’s largest industrial district cooling system begins operations to support STMicroelectronics’ decarbonisation strategy Read more SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win Read more STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh Read more SP signs PPA with BASF for rooftop solar deployment Read more SP partners State Grid China at International Forum on Power System Transformation 2025 Read more Ground feedback, digital tools: How she helps 8,000 workers end their day safely Read more Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=service Search WhatsApp and Facebook Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/WhatsApp-and-Facebook-Service-Disruption Media Advisory WhatsApp and Facebook Service Disruption Singapore, 4 July 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 3 July (See news report: Channel News Asia. For customers who submitted their meter readings via Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Facebook-and-WhatsApp-Service-Disruption Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter [Info] Supply Conditions for District Cooling Servicehttps://www.spgroup.com.sg/dam/jcr:e11e2c07-2c40-44b8-8306-7f59798fb50e/Supply%20Conditions%20for%20District%20Cooling%20Service.pdf SUPPLY CONDITIONS FOR DISTRICT COOLING SERVICE TABLE OF CONTENTS 1. General and Administrative Provisions 1.1 Purpose of the Conditions 1.2 Definitions 1.3 Hierarchy of Documents 2. General Obligations 2.1 General Obligations of the Service Provider 2.2 General Obligations of the Consumer 3 [Form] Application for Appointment for Energisation of Service Connectionhttps://www.spgroup.com.sg/dam/jcr:b79a3530-a175-4022-8e8c-bfcf3d298839/Application%20for%20Appointment%20for%20Energisation%20of%20Service%20Connection.pdf APPLICATION FOR APPOINTMENT FOR ENERGISATION OF SERVICE CONNECTION To: HOS, Elect Installation From [Name of Design LEW]: Company: SP Services Ltd Company: Email Address: largeinstall@spgroup.com.sg Contact No.: Date: Application No.: MSS A/C No.: Email Address (Design LEW): Email Address 20190704 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/733dc35f-c0fb-4766-ab95-b3b6a32868ca/20190704+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory WhatsApp n F ce k Service Disruption Singapore, 4 l 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from , . (See news report: Channel News Asia. For customers who submitted their meter readings via WhatsApp since 5pm 20190314 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/6ae887a0-e021-4cb3-b1c8-3439a0e4442e/20190314+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter Schneider Electric Partners SP to Fully Electrify Service Vehicleshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Schneider-Electric-Partners-SP-To-Fully-Electrify-Service-Vehicles Media Release Schneider Electric Partners SP to Fully Electrify Service Vehicles Schneider Electric is the first corporate partner outside of the public transport sector to use SP Group’s nationwide EV charging network Singapore, 2 January 2020 – Schneider Electric (SE) and SP Group (SP) today SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Services-Customer-Service-Centre-Relocates-To-PWC-Building Media Release SP Services' Customer Service Centre Relocates To PWC Building 18 March 2015 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre is conveniently located next Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customershttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Strides-and-SP-Group-to-Launch-Electrification-As-A-Service--EaaS--for-EV-Customers News Release Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customers Singapore, 28 May 2021 – SP Group (SP) and Strides Transportation (Strides) have signed an agreement to launch Electrification-as-a-Service (EaaS) as a new offering to Strides’ drivers and fleet [20160927] The Straits Times - Singapore Power Plugs For Electric Service Fleethttps://www.spgroup.com.sg/dam/jcr:9c93f33a-97a8-42be-8401-0876ee353fd7 | TUESDAY, SEPTEMBER 27, 2016 | THE STRAITS TIMES | B1 MENTAL ILLNESS GROUP SEEKS TO END HIRING PRACTICE B2 GALAXY NOTE7 EXCHANGE UNITS ALSO FAULTY B4 MOK KIM WHANG JAIL, FINE FOR ST MARINE EXEC IN GRAFT SCANDAL B3 Singapore Power plugs for electric service fleet It plans to switch its fleet of 400 SP Group Partners SPC to Install EV Chargers at SPC Service Stationshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-partners-SPC-to-install-EV-chargers-at-SPC-service-stations News Release SP Group Partners SPC to Install EV Chargers at SPC Service Stations Roll out will begin with first five of SPC’s stations next year Singapore, 17 November 2022 – SP Group (SP) and Singapore Petroleum Company Ltd (SPC) announced today a partnership to install fast electric vehicle (EV SP+Group+partners+SPC+to+install+EV+chargers+at+SPC+service+stations.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/40e38d4c-ed73-49db-8525-89aebbe212b4/SP+Group+partners+SPC+to+install+EV+chargers+at+SPC+service+stations.pdf?MOD=AJPERES&CVID= News Release SPC PARTNERS SP GROUP TO INSTALL ELECTRIC VEHICLE CHARGING POINTS AT SPC SERVICE STATIONS Roll out will begin with first five of SPC’s stations next year Singapore, 17 November 2022 – SP Group (SP) and Singapore Petroleum Company Ltd (SPC) announced today a partnership to install fast 1 2 3 4 5 ..... 65 Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Community Services | SP Grouphttps://www.spgroup.com.sg/about-us/csr OverviewSP Kids at HeartSupporting YouthStaff VolunteerismKeeping our community safe Community Empowering Lives, for Life At SP Group, we are committed to sustained giving to meet the needs of the community, creating meaningful and lasting impact. We raise funds and contribute to programmes that support vulnerable seniors, youth, and children. The SP Heartware Fund was established in 2005 in partnership with Community Chest. It currently supports vulnerable members of the community across the age spectrum. Through almost 100 critical social services programmes, we enable seniors to age with dignity, and empower young children and youth to optimise their learning and realise their potential by enhancing their social mobility. They benefit from counselling, befriending, mentorship, rehabilitation, education and enrichment resources, nutrition, and caregiver support. Our staff also contribute generously to the Fund, which SP matches dollar for dollar. In addition, SP underwrites all fund-raising and operational costs of the Fund and programmes, so that all donations will go fully to the social service organisations the Fund supports. Volunteerism is an integral part of our DNA. Our staff volunteers, known as SP Heart Workers, are passionate about giving their time, skills, and effort to improve quality of life. They drive outreach activities for the vulnerable and underserved throughout the year. We are grateful to all our staff, business associates, customers, and the public for their contributions to the Fund, over the years, in support of more social services recipients. Click here to donate SP Kids at Heart SP Kids at Heart was launched in June 2021 to support young children from low-income families in their learning journey.   More than 5,000 children under KidSTART have benefited from learning tools, including digital devices for home-based learning. To foster early literacy and parent-child bonding, new initiatives were launched in 2022, including the KidSTART Sea Adventures interactive play and KidSTART Stories, which provides lower-income families with their own mini-library to nurture reading habits. Our SP Heart Workers are also on hand to support the outreach programmes. Supporting Youth SP is committed to empowering youth with access to different developmental pathways, to pursue their education and career aspirations, regardless of their socio-economic background. We extended our support to the youth segment In April 2022 with a S$1.35 million donation to launch the inaugural SP Group Engineering Study Awards. Over three years, 450 engineering students from lower-income families at the Institute of Technical Education (ITE) will receive monthly financial support. In May 2023, SP announced a S$750,000 donation to Youth Guidance Outreach Services (YGOS) which helped launch Singapore’s first-of-its-kind mobile youth engagement outpost powered by an electric van. SP is also providing free charging for this EV on Singapore’s largest fast-charging network. In addition to this mobile outpost to extend YGOS’ outreach, the funding also enabled the refurbishment of two youth centres in Woodlands and Ang Mo Kio and ramped up operations in Jurong, which has one of the highest concentrations of youth in Singapore. Staff Volunteerism SP Heart Workers organise outreach activities for social service users throughout the year. These include befriending activities at Senior Activity Centres, helping seniors with their grocery runs, conducting digital clinics and more. At the height of the COVID-19 pandemic, SP Heart Workers also partnered FairPrice to bring a mobile supermarket to the doorstep of seniors. On the children and youth fronts, our SP Heart Workers were also actively involved in distributing learning kits to KidSTART children and their families, as well as conducting reading programmes and digital workshops at Allkin Singapore. In addition, they befriended youth at YGOS through sports and learning journeys. SP’s staff were part of national-level efforts to provide pandemic relief to the public, including the manning of hotlines for Temasek Foundation’s Stay Prepared programme and Ministry of Health’s home recovery scheme. For the latter, SP received national recognition through the COVID-19 Resilience Certificate. Its team leader and assistant team leader received the Public Service Medal (COVID-19) and they were among 16 staff presented the COVID-19 Resilience Medal. SP also received the President’s Certificate of Commendation for sustained support and contributions to the community through donations and volunteerism during the pandemic. Download SP Volunteers Guide Keeping our community safe At SP, safety is our highest priority. Staying free of accident and injury is an important part of our culture, for our community, our staff and our contractors. We organise outreach activities and produce educational resources to raise public awareness on gas safety and to prevent accidents arising from gas leaks and fires. Climate Services | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/overview OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Climate Services Enabling Your Transition to Net-Zero Countries globally have committed to the Paris Agreement. Businesses and individuals are rallying towards the collective goals of limiting global warming to 1.5 degrees Celsius and achieving carbon neutrality by mid-century. Our comprehensive range of carbon solutions will enable businesses and individuals embark on their sustainability journeys, supporting baseline measurements, developing carbon-reduction roadmap, target setting, implementation and end-to-end reporting. Get in touch with us Our Solutions Integrated Climate Services for Business Climate Services for Individuals Renewable Energy Certificates Sustainability Consulting All-in-one Platform Business Explore how your organisation can measure, reduce and offset emissions today. Read more Individuals Green your monthly electricity consumption with renewable energy. Read more Register Your Project Register your project for Renewable Energy Certificates and enhance your project returns. 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Find out more Latest News SP Group partners KBC to study and develop Vietnam's first district cooling system for industrial parks Read more SP Group launches Singapore’s first EV fast charging hub in a HDB carpark in Tengah Read more DSTA appoints SP Group to roll out smart utilities management system across Singapore's defence facilities Read more SP Mobility and Huawei unveil ultra-fast EV charging integrating battery storage Read more Singapore’s largest industrial district cooling system begins operations to support STMicroelectronics’ decarbonisation strategy Read more SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win Read more STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh Read more SP signs PPA with BASF for rooftop solar deployment Read more SP partners State Grid China at International Forum on Power System Transformation 2025 Read more Ground feedback, digital tools: How she helps 8,000 workers end their day safely Read more Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=service Search WhatsApp and Facebook Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/WhatsApp-and-Facebook-Service-Disruption Media Advisory WhatsApp and Facebook Service Disruption Singapore, 4 July 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 3 July (See news report: Channel News Asia. For customers who submitted their meter readings via Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Facebook-and-WhatsApp-Service-Disruption Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter [Info] Supply Conditions for District Cooling Servicehttps://www.spgroup.com.sg/dam/jcr:e11e2c07-2c40-44b8-8306-7f59798fb50e/Supply%20Conditions%20for%20District%20Cooling%20Service.pdf SUPPLY CONDITIONS FOR DISTRICT COOLING SERVICE TABLE OF CONTENTS 1. General and Administrative Provisions 1.1 Purpose of the Conditions 1.2 Definitions 1.3 Hierarchy of Documents 2. General Obligations 2.1 General Obligations of the Service Provider 2.2 General Obligations of the Consumer 3 [Form] Application for Appointment for Energisation of Service Connectionhttps://www.spgroup.com.sg/dam/jcr:b79a3530-a175-4022-8e8c-bfcf3d298839/Application%20for%20Appointment%20for%20Energisation%20of%20Service%20Connection.pdf APPLICATION FOR APPOINTMENT FOR ENERGISATION OF SERVICE CONNECTION To: HOS, Elect Installation From [Name of Design LEW]: Company: SP Services Ltd Company: Email Address: largeinstall@spgroup.com.sg Contact No.: Date: Application No.: MSS A/C No.: Email Address (Design LEW): Email Address 20190704 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/733dc35f-c0fb-4766-ab95-b3b6a32868ca/20190704+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory WhatsApp n F ce k Service Disruption Singapore, 4 l 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from , . (See news report: Channel News Asia. For customers who submitted their meter readings via WhatsApp since 5pm 20190314 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/6ae887a0-e021-4cb3-b1c8-3439a0e4442e/20190314+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter Schneider Electric Partners SP to Fully Electrify Service Vehicleshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Schneider-Electric-Partners-SP-To-Fully-Electrify-Service-Vehicles Media Release Schneider Electric Partners SP to Fully Electrify Service Vehicles Schneider Electric is the first corporate partner outside of the public transport sector to use SP Group’s nationwide EV charging network Singapore, 2 January 2020 – Schneider Electric (SE) and SP Group (SP) today SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Services-Customer-Service-Centre-Relocates-To-PWC-Building Media Release SP Services' Customer Service Centre Relocates To PWC Building 18 March 2015 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre is conveniently located next Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customershttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Strides-and-SP-Group-to-Launch-Electrification-As-A-Service--EaaS--for-EV-Customers News Release Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customers Singapore, 28 May 2021 – SP Group (SP) and Strides Transportation (Strides) have signed an agreement to launch Electrification-as-a-Service (EaaS) as a new offering to Strides’ drivers and fleet [20160927] The Straits Times - Singapore Power Plugs For Electric Service Fleethttps://www.spgroup.com.sg/dam/jcr:9c93f33a-97a8-42be-8401-0876ee353fd7 | TUESDAY, SEPTEMBER 27, 2016 | THE STRAITS TIMES | B1 MENTAL ILLNESS GROUP SEEKS TO END HIRING PRACTICE B2 GALAXY NOTE7 EXCHANGE UNITS ALSO FAULTY B4 MOK KIM WHANG JAIL, FINE FOR ST MARINE EXEC IN GRAFT SCANDAL B3 Singapore Power plugs for electric service fleet It plans to switch its fleet of 400 SP Group Partners SPC to Install EV Chargers at SPC Service Stationshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-partners-SPC-to-install-EV-chargers-at-SPC-service-stations News Release SP Group Partners SPC to Install EV Chargers at SPC Service Stations Roll out will begin with first five of SPC’s stations next year Singapore, 17 November 2022 – SP Group (SP) and Singapore Petroleum Company Ltd (SPC) announced today a partnership to install fast electric vehicle (EV SP+Group+partners+SPC+to+install+EV+chargers+at+SPC+service+stations.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/40e38d4c-ed73-49db-8525-89aebbe212b4/SP+Group+partners+SPC+to+install+EV+chargers+at+SPC+service+stations.pdf?MOD=AJPERES&CVID= News Release SPC PARTNERS SP GROUP TO INSTALL ELECTRIC VEHICLE CHARGING POINTS AT SPC SERVICE STATIONS Roll out will begin with first five of SPC’s stations next year Singapore, 17 November 2022 – SP Group (SP) and Singapore Petroleum Company Ltd (SPC) announced today a partnership to install fast 1 2 3 4 5 ..... 65 Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Searchhttps://www.spgroup.com.sg/search?tag=service Search WhatsApp and Facebook Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/WhatsApp-and-Facebook-Service-Disruption Media Advisory WhatsApp and Facebook Service Disruption Singapore, 4 July 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 3 July (See news report: Channel News Asia. For customers who submitted their meter readings via Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Facebook-and-WhatsApp-Service-Disruption Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter [Info] Supply Conditions for District Cooling Servicehttps://www.spgroup.com.sg/dam/jcr:e11e2c07-2c40-44b8-8306-7f59798fb50e/Supply%20Conditions%20for%20District%20Cooling%20Service.pdf SUPPLY CONDITIONS FOR DISTRICT COOLING SERVICE TABLE OF CONTENTS 1. General and Administrative Provisions 1.1 Purpose of the Conditions 1.2 Definitions 1.3 Hierarchy of Documents 2. General Obligations 2.1 General Obligations of the Service Provider 2.2 General Obligations of the Consumer 3 [Form] Application for Appointment for Energisation of Service Connectionhttps://www.spg

GAS TRANSPORTATION TARIFFS (for Shippers with Natural Gas Distribution customers) (W.E.F. 1 Apr 26) 1 Introduction 1.1 Under the Gas Network Code, PowerGas is the Gas Transporter and is responsible for maintaining the reliability and safety of the gas transportation network in Singapore. PowerGas’ transportation business is regulated by the Energy Market Authority (EMA). The transportation tariffs levied by PowerGas are approved by the EMA. 1.2 The transportation tariffs are levied on Shippers. Shippers pay transmission as well as distribution charges as part of the distribution tariff for transportation of natural gas to distribution-level end-users. This is to reflect the cost of transporting gas through both the transmission and distribution networks. 1.3 End-user transportation charges imposed by Shippers are commercial arrangements between the Shippers and their end-users. 2 Natural Gas Distribution Tariffs 2.1 Arising from EMA’s notification to the industry dated 21 March 2024, a GSC of 23 cents/mmBtu for PNG Injection Points or GSC of 4 cents/mmBtu for LNG Injection Points is imposed on PNG and LNG gas users respectively with effect from 1 Apr 26 to recover the cost associated with Strategic Capacity (as defined in EMA's Policy Paper issued to the industry dated 30 Sep 2019). The Transporter will collect the GSC from all Shippers as an agent for and on behalf of SLNG. The GSC will be reviewed from time to time as directed by EMA and will be included as an uplift in the transmission usage charge. 2.2 The Distribution tariff is made up of two components (i.e. a Transmission Charge component and a Distribution Charge component). 3 Transmission Charging Structure 3.1 Transmission charges consist of capacity and usage charges. Shippers book capacity with PowerGas to transport gas from designated injection points to off-take points. Shippers pay entry and exit charges based on their respective booked capacity. In addition, uniform usage charge is levied on the volume of gas transported. Details of the transmission charge components are shown in Table 1 of the Appendix. 3.2 Shippers will have to pay Overrun Charges in the event they off-take gas above their booked capacity. These Overrun Charges are necessary to encourage the efficient use of the gas network. There are two types of Overrun Charges: • Authorised Capacity Overrun Charge: If a Shipper applies for additional capacity above the booked capacity (i.e. capacity overrun), the Authorised Capacity Overrun Charge, equivalent to 1.25 times the Transmission Capacity Charge rate, shall be applied on that additional capacity. • Unauthorised Capacity Overrun Charge: If a Shipper does not apply for Authorised Capacity Overrun for utilisation of additional capacity above the booked capacity, it will pay 2 times the Transmission Capacity Charge rate for that additional capacity utilised. 4 Distribution Charging Structure The Distribution Charge component is a usage-based charge in $/MMBtu. The Distribution Network is segregated into two service areas as follows: • The Jurong Island, Jurong and Tuas (“JIT”) area 2 • Outside the JIT area As the cost to serve the area outside JIT is higher than the JIT area, this results in a higher usage charge for the former. The Distribution Charges are shown in Table 2 of the Appendix. 5 Appendix – Table of Charges Table 1: Transmission Charges for Shippers with Natural Gas Distribution Customers (Exclusive of GST) Entry capacity charge ($/MMBtu/hr) Per Annum (a) Exit capacity charge ($/MMBtu/hr) Per Annum (b) Transmission capacity charge ($/MMBtu/hr) Per Annum (a) + (b) Transmission usage charge (comprising non-GSC and GSC) (¢/MMBtu) a) PNG source Transmission Network 1 537.20 2,432.36 2,969.56 1.59 + 23.0 Transmission Network 2 * 2,158.83 810.73 2,969.56 1.59 + 23.0 Transmission Network 2^ 1,637.32 1,332.24 2,969.56 1.59 + 23.0 b) LNG source Transmission Network 1 769.89 2,706.41 3,476.30 1.90 + 4.00 Transmission Network 2 1,470.60 2,005.70 3,476.30 1.90 + 4.00 Table 1a: Transmission Charges for Shippers with Natural Gas Distribution Customers (Inclusive of 9% GST) + Entry capacity charge ($/MMBtu/hr) Per Annum (a) Exit capacity charge ($/MMBtu/hr) Per Annum (b) Transmission capacity charge ($/MMBtu/hr) Per Annum (a) + (b) Transmission usage charge (comprising non-GSC and GSC) (¢/MMBtu) a) PNG source Transmission Network 1 585.55 2,651.27 3,236.82 1.73 + 25.1 Transmission Network 2 * 2,353.12 883.70 3,236.82 1.73 + 25.1 Transmission Network 2^ 1,784.68 1,452.14 3,236.82 1.73 + 25.1 b) LNG source Transmission Network 1 839.18 2,949.99 3,789.17 2.07 + 4.36 Transmission Network 2 1,602.95 2,186.21 3,789.17 2.07 + 4.36 Notes: 1) Transmission Network 1 refers to the natural gas transmission network conveying both piped natural gas and regasified LNG from West Natuna (Indonesia) and the LNG Terminal. Transmission Network 2 is the natural gas transmission network conveying both piped natural gas and regasified LNG from South Sumatra (Indonesia), Attap Valley (Malaysia) and the LNG Terminal. 2) * For gas injection at Attap Valley. 3) ^ For gas injection at Sakra. 3 Table 2: Distribution Charges (Exclusive of GST) Tariff Category Distribution charge ($/MMBtu) Natural gas distribution in JIT 1.228 Natural gas distribution outside JIT 3.413 Table 2a: Distribution Charges (Inclusive of 9% GST) + Tariff Category Distribution charge ($/MMBtu) Natural gas distribution in JIT 1.339 Natural gas distribution outside JIT 3.720 + Note: Figures may not reflect the full GST effect due to rounding. 4

News Release SP Group Expands Marina Bay District Cooling Network With New Partnerships 8 Shenton Way, IOI Central Boulevard Towers, 80 Anson Road, Marina Bay Sands Integrated Resort Expansion and NS Square, will be connected to the world’s largest underground district cooling network Sustainable cooling solution helps Marina Bay avoid almost 20,000 tonnes of carbon emissions annually Singapore, 20 April 2022 – SP Group (SP) announced that it will be providing its energy efficient district cooling services to five upcoming new and retrofit developments – 8 Shenton Way (formerly AXA Tower), the commercial component of 80 Anson Road (formerly Fuji Xerox Towers), IOI Central Boulevard Towers, Marina Bay Sands Integrated Resort Expansion and NS Square – through its Marina Bay District Cooling Network. Marina Bay is planned as a sustainable live-work-play district, and all developments are served by a comprehensive underground network of common services tunnels that houses the district cooling system.1 The addition of the five developments will further expand the world’s largest underground district cooling network, bringing the total number of buildings served by SP’s Marina Bay operations to 28. SP’s sustainable cooling solution will help the Marina Bay district reduce its carbon emissions by 19,439 tonnes annually while providing the same cool comfort. This is equivalent to removing 17,672 cars off our roads. At an appreciation event held earlier today which marked the expansion of the Marina Bay District Cooling network, Mr Desmond Lee, Minister for National Development and Minister-in-charge of Social Services Integration, presented certificates of appreciation to the building owners of the five buildings – City Developments Limited (CDL), IOI Properties, Marina Bay Sands Singapore, NS Square, and Perennial Holdings – affirming their commitment to the sustainable development of our city centre. Through subscribing to district cooling, the new developments will enjoy reliable cooling comfort with the network achieving zero supply interruptions since the Marina Bay District Cooling operations started in 2006. Without the need to invest in their own chillers, the new developments will enjoy a lower initial investment cost compared to a conventional air-conditioning system. The savings on equipment, operating and maintenance costs will also reduce the total cost of ownership by up to 15 per cent. Having centralised chiller plants also frees up prime space for other commercial or lifestyle purposes, potentially increasing asset yield for building owners. SP’s Group Chief Executive Officer, Mr Stanley Huang, said, “SP Group is the largest district cooling solutions provider in Singapore. With the expanded infrastructure in place, we are pleased to extend the same reliable and sustainable solution to other buildings in Singapore’s core financial district and look forward to welcoming more partners to this network. Together, we can accelerate the development of greener buildings and cities to achieve Singapore’s ambitious sustainability targets.” In addition to the energy savings and the reduction in carbon emissions, developments will also benefit from the centralisation of ownership and maintenance of their cooling systems under a district cooling operator, ensuring optimal operations at all times. SP as the district cooling operator is responsible for meeting the industry sustainability standards. Under the latest BCA Green Mark 2021 (GM: 2021) green building certification scheme, buildings supplied by an external district cooling system (DCS) plant have a dedicated pathway to demonstrate their energy efficiency performance, allowing for a more seamless certification experience. With the inclusion of these new customers, SP will be increasing the capacity of its Marina Bay district cooling network to 70,000 refrigerant tons (RT). It will also add more than two kilometres of underground insulated pipes to the network to cater to the additional demand and cooling capacity. To further enhance the reliability of the network, SP is exploring installing thermal storage tanks in the neighbouring Central Business District to increase the network’s energy storage capacity. These auxiliary chilled water tanks will enable the existing network to significantly reduce its peak load consumption and support future expansion of the cooling network beyond the Marina Bay vicinity. Additional energy storage capacity will also facilitate the incorporation of more renewable energy sources to the grid by mitigating the intermittency of renewables while maintaining grid stability and reliability. The deployment of energy storage systems, such as thermal storage tanks, is in line with government’s energy storage target and vision of a clean and efficient energy future. SP continues to actively engage with potential customers to further expand the Marina Bay district cooling network. It is currently studying the feasibility of M Hotel Singapore, a hotel under the CDL Group, being the first brownfield hotel development to incorporate district cooling in its operations. In addition to the Marina Bay district cooling network, SP is also collaborating with the Housing and Development Board (HDB) to deploy Singapore’s first residential centralised cooling system for up to 22,000 households at the upcoming Tengah housing estate by 2023. SP will also be developing Singapore’s first brownfield, sustainable cooling solution for a town centre at Tampines. When completed, SP will be operating a total 118,500 RTs of cooling capacity through its district cooling networks, extending its lead as the biggest provider of district cooling solutions in Singapore. 1District cooling in Marina Bay provides centralised cooling to developments in the area. There are two district cooling plants in Marina Bay, both situated underground and seamlessly integrated with the surrounding developments, providing greater reliability of services and allows more efficient use of energy across the district. SP Group operates the district cooling network in Marina Bay. - Ends - Quotes from new partners Quote from City Developments Limited for 80 Anson Road (formerly Fuji Xerox Towers) We are delighted for 80 Anson Road’s commercial space to be part of SP Group’s initiative to provide sustainable cooling solutions to the Marina Bay district. This partnership reaffirms our support of global climate action and commitment to achieve net zero operational carbon emissions by 2030 for all our wholly-owned assets and developments under direct operational and management control. Our 80 Anson Road redevelopment project is a prime example of how we create environmentally-friendly developments with health and wellness at the centre of building design and construction. Apart from being CDL’s first super low-energy integrated development, 80 Anson Road has also set a new benchmark as Singapore’s first Green Mark Platinum Super Low Energy integrated development, with certifications obtained for both its residential and commercial (comprising serviced apartments, office and retail) components. Together with our partners and stakeholders in the building value chain, we will continue to push the envelope in developing innovative solutions and technologies to tackle climate change and enable a greener and more resilient ecosystem for the communities we operate in.” Mr Chia Ngiang Hong, Group General Manager, City Developments Limited (CDL) Quote from IOI Properties for IOI Central Boulevard Towers “As the next office landmark in Singapore’s new downtown, IOI Central Boulevard Towers is proud to partner SP Group to bring the Marina Bay District Cooling Network into its next phase of expansion. The network’s propositions are well aligned to IOI Properties Group’s vision to develop IOI Central Boulevard Towers into a sustainable premium Grade A office icon that creates shared values and positive impacts for our stakeholders; and adopts innovation solutions to bring about a low-carbon, smart energy future for Singapore.” Ms Lee Yean Pin, Director of Wealthy Link Pte Ltd (a subsidiary of IOI Properties Group) Quote from NS Square “As part of NS Square’s sustainability strategy in support of the Singapore Green Plan, the development will be tapping on the SP Group’s Marina Bay District Cooling Network to achieve higher energy savings and reduction in carbon emissions. Together with the use of renewable energy technologies and other innovative cooling solutions, NS Square will be a sustainable and vibrant space in Marina Bay.” Quote attributed to a spokesperson from The Ministry of National Development and The Ministry of Defence About SP Group SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore, China and Vietnam. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective worldwide. Beyond traditional utilities services, SP Group provides a suite of sustainable and renewable energy solutions such as microgrids, cooling and heating systems for business districts and residential townships, solar energy solutions, electric vehicle fast charging and digital energy solutions for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG.  

Singapore Institute of Power and Gas Gas Market Structure and Gas Network Code Course Code: GRG02 COURSE OBJECTIVES Upon completion of this course, participants will be able to: • Describe the gas market structure in Singapore • Interpret the Gas Network Code (GNC) issued by the Energy Market Authority (EMA) • Describe the roles and responsibilities of EMA, designated gas transporter and the relevant gas shippers • Explain the contractual agreement between gas transporters and shippers • Apply the rules and requirements for gas transportation MAIN CONTENTS • Overview of Natural Gas and LNG Developments in Singapore • Overview of Natural Gas Transmission Network • Gas Market Regulatory Framework • Introduction to Gas Network Code & Defined Terms • System Capacity Right • Nomination & Operating Schedule • Quantities, Commodity Variances and Pipeline Imbalances • System Offtake Point Administration • Metering • System Stress • Scheduling Procedure and Methodology • Invoicing and Payment METHODOLOGY Lecture TARGET AUDIENCE Engineering, technical, and administrative staff who are involved with the Gas Market and planning work COURSE DETAILS Duration : 7 hours Mode of Delivery : Face-to-face or Synchronous E-learning Certification : SIPG Certificate of Completion PDU by PE Board : 6 Additional Requirement/s : Not applicable COURSE FEES Full Course Fee : S$800 (before GST) For Singapore Citizens/PR/LTVP+* : Not applicable For Singapore Citizens (40 years old and above) : Not applicable Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0323 Singapore Institute of Power and Gas ADDITIONAL REMARKS • Trainee must attain at least 75% attendance rate and pass the assessment to receive Certificate of Completion and funding grant (if applicable). • Subsidy of up to 70% is applicable for Singapore Citizens, Permanent Residents or Long-Term Visitor Pass Plus (LTVP+) Holders, subject to funding agency’s approval. • Enhanced subsidy of up to 90% is applicable for Singapore Citizens aged 40 years and above, subject to funding agency’s approval. Note that GST payable will be computed from fee after 70% funding. • Professional Development Unit (PDU) is applicable for Professional Engineers registered under the Professional Engineers (PE) Board only. • All published fees are subject to prevailing GST. CONTACT US For more information, please contact SIPG at +65 6916 7930 or email training-institute@spgroup.com.sg. OTHER SIPG COURSES For more courses, visit our website at: https://www.spgroup.com.sg/about-us/training or Scan the QR code below: Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0323

Media Release New Residential Demand Response Pilot to Empower Households to Reduce Electricity Consumption during Demand Peaks The Energy Market Authority (EMA) and SP Group (SP) will pilot a Residential Demand Response (R-DR) programme to empower households equipped with smart meters to actively reduce electricity consumption during demand peaks in the power system. Targeted to be launched by second half of 2024, this pilot is the first-of-its-kind in Singapore to call upon households to make a significant difference for a more resilient and sustainable energy future. With system peak demand forecasted to increase at a compound annual growth rate of up to 6.5% over the next five years, reducing electricity consumption temporarily during peak demand periods, otherwise known as Demand Response (DR), helps to keep the power system running smoothly and more efficiently by making use of demand-side resources in addition to supply-side (such as large conventional power plants) to balance electricity demand and supply.  For commercial and industrial companies, EMA has seen about a 1.5 times increase in demand-side resources, totaling to about 100MW since the launch of EMA’s regulatory sandbox[1]. With smart meters progressively being deployed to residential and non-residential consumers, more consumers will soon be able to contribute to DR, by using these smart meters to monitor their electricity consumption, making electricity management simpler and more rewarding. Consumers can keep track of their weekly carbon emissions and adjust their electricity consumption habits accordingly to help reduce emissions, thereby minimising their environmental impact. As of September 2023, SP has installed more than 834,000 smart electricity meters across residential and non-residential premises. The residential demand response pilot will use the SP mobile application (SP app) to send alerts to participating households to temporarily reduce or defer their electricity consumption. Households can take action by deferring the use of home appliances such as washing machines or dishwashers, or lower the temperature or even switch off air-conditioning. Participants will in turn enjoy benefits such as financial incentives. On the pilot for households, Mr Ngiam Shih Chun, Chief Executive of EMA, said: “The demand response pilot helps to involve households in lowering electricity demand during peak periods. This can help create a more sustainable and efficient energy ecosystem for everyone.” Mr Stanley Huang, Group Chief Executive Officer of SP Group, said: “Partnering EMA on this pilot, SP Group will empower consumers with digital solutions to be more energy efficient and reduce carbon emission. Enhanced features on our SP App will provide consumers with timely and useful information on their utilities usage and patterns. Insights from this data are aimed at nudging consumers to make adjustments easily to reduce their consumption." [1] In 2022, EMA launched a two-year regulatory sandbox for commercial and industrial companies to optimise their energy consumption. Participating companies will have to manage their electricity demand when activated and receive payments as an incentive for reducing their electrical demand on the national power grid. -- End -- About the Energy Market Authority The Energy Market Authority (EMA) is a statutory board under the Singapore Ministry of Trade and Industry. Through our work, we seek to build a clean energy future that is resilient, sustainable, and competitive. We aim to ensure a reliable and secure energy supply, promote effective competition in the energy market and develop a dynamic energy sector in Singapore. Visit www.ema.gov.sg for more information. About SP Group SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, as well as sustainable energy solutions in Singapore, China, Thailand and Vietnam. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective worldwide. Beyond traditional utilities services, SP Group provides a suite of sustainable and renewable energy solutions such as microgrids, cooling and heating systems for business districts and residential townships, solar energy solutions, electric vehicle fast-charging stations and digital energy solutions for customers in Singapore and the region. For more information, please visit spgroup.com.sg or follow us on Facebook at spgrp.sg/facebook, LinkedIn at spgrp.sg/linkedin and Instagram at spgrp.sg/Instagram.

MEDIA RELEASE ELECTRICITY TARIFF REVISION FOR THE PERIOD 1 JANUARY TO 31 MARCH 2020 Singapore, 30 December 2019 – For the period from 1 January to 31 March 2020, electricity tariffs (before 7% GST) will increase by an average of 3.5% or 0.81 cent per kWh compared with the previous quarter. This is due to higher energy cost compared with the previous quarter. For households, the electricity tariff (before 7% GST) will increase from 23.43 to 24.24 cents per kWh for 1 January to 31 March 2020. The average monthly electricity bill for families living in four-room HDB flats will increase by $2.76 (before 7% GST) (see Appendix 3 for the average monthly electricity bill for different household types). Cents/kWh 25.00 24.00 23.00 22.00 21.00 20.00 19.00 18.00 17.00 16.00 15.00 Quarterly Household Electricity Tariff* 24.13 23.65 23.85 24.22 24.24 23.43 22.79 22.15 Apr - Jun '18 Jul - Sep '18 Oct - Dec '18Jan - Mar '19 Apr - Jun '19 Jul - Sep '19 Oct - Dec '19Jan - Mar '20 *before 7% GST SP Group reviews the electricity tariffs quarterly based on guidelines set by the Energy Market Authority (EMA), the electricity industry regulator. The tariffs given in Appendix 1 have been approved by the EMA. Issued by: SP Group 2 Kallang Sector Singapore 349277 www.spgroup.com.sg Appendix 1 ELECTRICITY TARIFFS FROM 1 JANUARY 2020 LOW TENSION SUPPLIES, DOMESTIC All units, ¢/kWh LOW TENSION SUPPLIES, NON-DOMESTIC All units, ¢/kWh HIGH TENSION SMALL (HTS) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh HIGH TENSION LARGE (HTL) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh EXTRA HIGH TENSION (EHT) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh Existing Tariff (without GST) New Tariff (without 7% GST) New Tariff (with 7% GST) 23.43 24.24 25.94 23.43 24.24 25.94 8.90 8.90 9.52 13.35 13.35 14.28 20.85 21.76 23.28 12.71 13.28 14.21 0.59 0.59 0.63 8.90 8.90 9.52 13.35 13.35 14.28 20.63 21.54 23.05 12.70 13.27 14.20 0.59 0.59 0.63 7.87 7.87 8.42 11.81 11.81 12.64 19.72 20.62 22.06 12.60 13.16 14.08 0.48 0.48 0.51 Appendix 2 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: a) Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of fuel and power generation. The fuel cost is the cost of imported natural gas, which is tied to oil prices by commercial contracts. The cost of power generation covers mainly the costs of operating the power stations, such as the manpower and maintenance costs, as well as the capital cost of the stations. b) Network costs (paid to SP PowerAssets): This fee is reviewed annually. This is to recover the cost of transporting electricity through the power grid. c) Market Support Services Fee (paid to SP Services): This fee is reviewed annually. This is to recover the costs of billing and meter reading, data management, retail market systems as well as for market development initiatives. d) Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q1 2020 TARIFF (before 7% GST) Market Admin & PSO Fee (No Change) 0.06¢/kWh (<1%) MSS Fee (No Change) 0.40¢/kWh (1.7%) %) Network Costs (No Change) 5.44¢/kWh (22.4%) Energy Costs (Increase by 0.81¢/kWh) 18.34¢/kWh (75.7%) Appendix 3 AVERAGE MONTHLY ELECTRICITY BILLS OF DOMESTIC CUSTOMERS (TARIFF WEF 1 JANUARY 2020) (before 7% GST) Types of Premises Average monthly consumption per Customer Average Monthly Bill New Average Monthly Bill Average Change in Monthly Bill kWh $(a) $(b) $(b-a) % HDB 1 Room 125.84 29.48 30.50 1.02 3.5 HDB 2 Room 168.47 39.47 40.84 1.37 3.5 HDB 3 Room 249.72 58.51 60.53 2.02 3.5 HDB 4 Room 340.08 79.68 82.44 2.76 3.5 HDB 5 Room 395.84 92.75 95.95 3.20 3.5 HDB Executive 485.11 113.66 117.59 3.93 3.5 Apartment 530.96 124.40 128.70 4.30 3.5 Terrace 803.92 188.36 194.87 6.51 3.5 Semi-Detached 1,084.08 254.00 262.78 8.78 3.5 Bungalow 2,254.95 528.33 546.60 18.27 3.5 Average 396.44 92.89 96.10 3.21 3.5

FAQs eBusiness Portal 1. Do I need to personally submit documents to SP Group? All supporting documents required for your requests/applications are to be uploaded onto the eBusiness portal. You need not visit SP Group personally to submit documents. 2. Can I access the portal without creating a user account? No, you need a valid user account to access the portal. 3. How many user accounts can I create? You can only create one user account per email address (For LEWs accounts, there can only be one account per LEW licence number). To create a new account, go to the eBusiness portal login page and click “Create new account”. 4. How will I know that my user registration is successful? You will receive a confirmation email containing a link to reset your password if your registration is successful. If you do not receive the email in your inbox, please check your "spam" or "junk" folder. 5. Is the SP eBusiness Portal free to use? Yes, it is. 6. Am I able to delete my user account after creation? No, user accounts cannot be deleted once created. 7. Why is my user account locked? After your account has been activated, your account will be locked if you entered your password wrongly five times. 8. How I do unlock my account? You can reactivate your account by going to the eBusiness portal login page and click “Account login issues”. Select “My account is locked – unlock my account” option. Follow the on-screen instructions and you will receive an email containing a link to reset your password. 9. What should I do if I forget my username and password? Go to the eBusiness Portal login page and click “Account login issues”. Select “Forget User ID / Password” option. Follow the on-screen instructions and you will receive an email containing a link to reset your password. 10. What are the functionalities of the dashboard? You can submit new applications and requests, view progress, upload documents, view/edit applications and download forms in PDF (entering equipment data and submitting claims for SP Contractors/Consultants). 11. The eBusiness portal login page looks quite odd on my computer screen. This website is best experienced on Google Chrome, and Microsoft Edge.

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Searchhttps://www.spgroup.com.sg/search?tag=sp-utilities-mobile-app Search Searchhttps://www.spgroup.com.sg/search?tag=-sustainability--ecosperity--tengah Search Media Coveragehttps://www.spgroup.com.sg/about-us/media-resources/media-coverage?page=28 Media Coverage Catch the latest news on SP All Years 09 Jan 2019 Lianhe ZaoBao - SP Group Set Up 38 Charging Points in 8 Locations Islandwide Source: Lianhe Zaobao © Singapore Press Holdings Limited. Permission required for reproduction. 09 Jan 2019 Berita Harian - SP Group Launches 38 Charging Points for Electric Vehicles Source: Berita Harian © Singapore Press Holdings Limited. Permission required for reproduction. 09 Jan 2019 Tamil Murasu - Charging Points for Electric Vehicles Source: Tamil Murasu © Singapore Press Holdings Limited. Permission required for reproduction. 30 Oct 2018 CNBC - SP Group Unveils Blockchain-Powered Green Energy Platform Source: CNBC 30 Oct 2018 The Business Times - SP Group unveils blockchain-powered green energy platform Source: The Business Times © Singapore Press Holdings Limited. Permission required for reproduction. 30 Oct 2018 The Straits Times - Easier for small producers to sell 'green credits' Source: The Straits Times © Singapore Press Holdings Limited. Permission required for reproduction. 29 Oct 2018 Singapore Tonight - Platform to Trade "Green Credits" Launched Source: Channel NewsAsia 26 Oct 2018 The Straits Times - SP Group to install 1,000 electric vehicle charging points Source: The Straits Times © Singapore Press Holdings Limited. Permission required for reproduction. 26 Oct 2018 Lianhe Zaobao - SP Group to set up 1,000 charging points for HDT's electric taxis Source: Lianhe Zaobao © Singapore Press Holdings Limited. Permission required for reproduction. 18 Oct 2018 Talking Point - Powering Singapore Back Up Source: Channel NewsAsia 1 ... 27 28 29 ... 47 -20240802--BT-Online---SP-Group-raises-S-1-million-through-Community-Chest-for-vulnerable-seniors.pdfhttps://www.spgroup.com.sg/dam/spgroup/pdf/media-coverage/2024/-20240802--BT-Online---SP-Group-raises-S-1-million-through-Community-Chest-for-vulnerable-seniors.pdf [20200821] Berita Harian - SP Group to invest $30 million in research and education initiatives with NTUhttps://www.spgroup.com.sg/dam/jcr:62efa136-e150-444d-a37f-fe7765859d51 SP Group labur $30j dalam inisiatif penyelidikan dan pendidikan bersama NTU PENGENDALI grid elektrik nasional SP Group telah mengetepikan $20 juta untuk melancarkan makmal bersama dengan Universiti Teknologi Nanyang (NTU) dan memberi sumbangan $10 juta untuk menubuhkan dua dana endowmen. Makmal itu, yang terletak di NTU, akan memberi tumpuan kepada projek berkaitan tenaga dalam bidang urusan aset dan operasi rangkaian. Apabila siap pada 2021, makmal itu akan menempatkan 60 penyelidik, 85 mahasiswa dan pelajar possiswazah, dan berperanan sebagai platform latihan bagi jurutera SP Group. Kolaborasi $30 juta itu akan “mempertingkat daya tahan rangkaian elektrik Singapura, mempertingkat keandalannya dan keberkesanan bekalan elektrik dibekalkan kepada pengguna dan memupuk pakar bagi sektor tenaga,” kata SP Group dan NTU dalam kenyataan bersama semalam. Satu dana endowmen itu, Dana Jawatan Profesor SP Group, akan memberi sokongan kepada dua anggota fakulti cemerlang dalam penyelidikan dan biasiswa. Dana kedua bertujuan memberi sokongan kepada saintis dan jurutera penyelidikan pada awal kerjaya mereka dalam bidang tenaga dan sistem kuasa. Penerima kededua dana akan memberi sumbangan kepada penyelidikan yang dilakukan di makmal itu, kata kenyataan itu. Menteri Kedua Perdagangan dan Perusahaan Dr Tan See Leng berkata: “Singapura mempunyai antara rangkaian elektrik yang paling andal di dunia. Kita perlu terus membangun dan mempertingkat keupayaan setempat bagi persediaan masa depan. “Kerjasama antara NTU dan SP Group ini akan memberi rangsangan kepada daya tahan rangkaian kita dan membangun huraian inovatif yang boleh memenuhi keperluan tenaga di masa depan,” kata Dr Tan. Makmal baru itu akan diperlengkapkan dengan teknologi kecerdasan buatan dan pembelajaran mesin supaya penyelidik boleh menganalisis dan memantau aset SP Group dalam masa sebenar. Ini membolehkan mereka meramalkan masalah yang boleh dihadapi rangkaian itu di masa hadapan, sebelum ia berlaku. Buat masa ini, teknik pemantauan yang ada hanya boleh dilaksanakan pada skala lebih kecil dalam rangkaian penyaluran tenaga, tetapi makmal baru itu membenarkan SP Group dan penyelidik NTU untuk membuat rekaan dan membangun sistem berkesan dari segi kos dan yang boleh diperluas menggunakan teknologi. 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Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy Sustainability | SP Grouphttps://www.spgroup.com.sg/about-us/sustainability About SP GroupBoard of DirectorsExecutive Leadership TeamAwards & AffiliationsAnnual ReportsSustainability Sustainability Our Sustainability Commitment Sustainability is integral to our corporate purpose of empowering the future of energy through low-carbon, smart solutions. As Singapore’s national Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy SP-Group-Sustainability-Review-FY2021-2022.pdfhttps://www.spgroup.com.sg/dam/spgroupvn/About-Us/SP-Group-Sustainability-Review-FY2021-2022.pdf Sustainability Review FY2021/2022 Table of Contents About this report 3 Materiality 4 About SP Group 5 Our sustainable energy ecosystem 6 Our impact 7 Sustainability strategy 8 Alignment with the global goals 9 Financing sustainable energy solutions 9 Sustainability governance 10 Board’s role 10 Searchhttps://www.spgroup.com.sg/search?tag=agrivoltaic =agrivoltaic Search Searchhttps://www.spgroup.com.sg/search?tag=agrivoltaic Search Searchhttps://www.spgroup.com.sg/search Searchhttps://www.spgroup.com.sg/search?tag=sustainability of Sustainability and the Environment (MSE), will install and operate distributed Searchhttps://www.spgroup.com.sg/search Sustainable Cooling at Tampines – Singapore’s First Town Centre to Be Retrofitted With District Coolinghttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Sustainable-Cooling-At-Tampines---Singapore-s-First-Town-Centre-To-Be-Retrofitted-With-District-Cooling News Release Sustainable Cooling at Tampines – Singapore’s First Town Centre to Be Retrofitted With District Cooling SP Group, supported by Temasek, Tampines Group Representation Constituency (GRC) and the Ministry of Sustainability and the Environment (MSE), will install and operate distributed [20230314]+Media+Release+-+SP+Group+partners+Turnkey+to+offer+ESG+Reporting+Solution.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0d5de33a-0a1c-4a73-a0ef-289aad97c804/%5B20230314%5D+Media+Release+-+SP+Group+partners+Turnkey+to+offer+ESG+Reporting+Solution.pdf?MOD=AJPERES&CVID= group and sustainable energy solutions provider and Turnkey, a global ESG data solutions company, announced a partnership to offer ESG analytics, carbon accounting and climate advisory services to key countries in the region including Singapore, China, Vietnam and Thailand. These services will augment SP Group launches complete suite of carbon solutions capabilities, leveraging new partnership with Turnkeyhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-launches-complete-suite-of-carbon-solutions-capabilities--leveraging-new-partnership-with-Turnkey and sustainable energy solutions provider and Turnkey, a global ESG data solutions company, announced a partnership to offer ESG analytics, carbon accounting and climate advisory services to key countries in the region including Singapore, China, Vietnam and Thailand. These services will augment SP’s UOB and SP Group partner to offset 100% or more of household electricity carbon emissions for UOB EVOL cardholdershttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/UOB-and-SP-Group-partner-to-offset-100--or-more-of-household-electricity-carbon-emissions-for-UOB-EVOL-cardholders News Release UOB and SP Group partner to offset 100% or more of household electricity carbon emissions for UOB EVOL cardholders Cardholders can now achieve their sustainability goals seamlessly and conveniently when they charge their utilities bills to their card Singapore, 23 November 2022 – UOB Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/our-sustainability-review SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Our Sustainability Review SUSTAINABILITY Sustainability is central to SP Group’s mission of providing reliable and efficient energy supply to customers. We anchor our sustainability strategy on the United Nation’s Sustainable Development Category: Sustainability Sabeco partners SP Group to install rooftop solar system across nine breweries in Vietnamhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Sabeco-partners-SP-Group-to-install-rooftop-solar-system-across-nine-breweries-in-Vietnam . Singapore, 15 May 2023 – SP Group (SP), a utilities group and sustainable energy solutions provider in Singapore and the Asia Pacific, and Saigon Beer Alcohol Beverage Corporation (SABECO), Vietnam’s leading beer manufacturer and distributor, have signed a partnership to install 10.44 Megawatt-peak 1 2 3 4 5 ..... 50