Search SPD23_6450 SP App Digital Brochure_R4https://www.spgroup.com.sg/dam/jcr:7757fa21-6247-4b58-8c7c-bbf1c1a92ef3/SPD23_6450%20SP%20App%20Digital%20Brochure_R4.pdf Managing your utilities is easy, quick, and green! Download the SP app now! Convenience and sustainability, all within the app! Submit meter readings Explore sustainable products on Green Marketplace Green your electricity consumption with My Green Credits™ Locate an EV charger, charge and pay View and pay bills Track your carbon footprint Open account, link and track your consumption Utilities Management with Consumption Insights Manage your utilities account anywhere, anytime. Monitor your utilities consumption through dynamic insights and save energy. You can: • Open and close your utilities account • Link your utilities account to track your consumption • View your consumption in an hourly, monthly and yearly comparison • Submit meter readings for electricity, water and gas • Reschedule appointments My Carbon Footprint A calculator that helps you understand the impact of your actions on the environment, this tracker promotes changes in behaviour and lifestyle to reduce your carbon emissions. Calculate your carbon footprint based on your lifestyle choices such as in food, transportation and the use of electrical appliances. View and pay bills Never worry again about missing a payment, queuing to pay or finding your past or present bills. View and pay your bills on the go with your preferred card or via PayNow QR. You may also choose to set it on recurring payment. Adhoc payments STEP 1 Select the Bills tab > Select a bill. STEP 2 Select a payment method. STEP 3 Complete your payment. Recurring payments Have the option to set it on automatic monthly recurring payment to avoid missing a payment. STEP 1 Select the Profile tab. STEP 2 Select your Payment Method. STEP 3 Select your default card for recurring payments. STEP 4 Choose the Account to set up recurring and select Submit. Electric Vehicle (EV) Charging Your green mobility journey is an easy ride with Singapore’s largest fast-charging network via the app. Search for the nearest available charging points, receive updates about your charging sessions and make payments seamlessly. My Green Credits™ Support the growth of renewable energy projects through the purchase of renewable energy certificates (RECs), that represent the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources such as solar, wind and others. With every purchase of My Green Credits from the OneMillionTrees Initiative category, SP Group pledges to donate 15% of proceeds to support the OneMillionTrees movement in partnership with Garden City Fund under NParks. Green Marketplace Welcome to Green Marketplace, where you can find greener choices for your planned purchases. These include financial services which encourage green living, for instance a home loan with incentives for solar panel installation, or a car insurance plan that rewards you for driving less! You can look for car loans specifically designed for the purchase of Electric Vehicles (EVs). You can choose home loans that encourage greener living, for instance with incentives for solar panel installation, or rewards if your home incorporates sustainability features. You can even choose financial services that encourage green behaviour, including an innovative car insurance plan that rewards you for driving less! In the meantime, you’ll gain insights on how your choices can reduce your carbon footprint and save costs. © 2023 Singapore Power Ltd. All Rights Reserved Information is accurate as of July 2023 publication. Digital Productshttps://www.spgroup.com.sg/sustainable-energy-solutions/digital-products Searchhttps://www.spgroup.com.sg/search?tag=digital-twin Search Singapore's First Digital Twin for National Power Gridhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Digital-Twin-for-National-Power-Grid Media Release Singapore's First Digital Twin for National Power Grid 27 October 2021 Singapore’s First Digital Twin for National Power Grid Created in collaboration with government agencies, industry players and research experts to enhance power grid resilience A brighter and more sustainable energy future – this is what Singapore’s first digital twin for the power grid will enable. Supported by the Energy Market Authority (EMA), SP Group (SP) and the Science and Technology Policy and Plans Office (S&TPPO) under the Prime Minister’s Office, the upcoming Grid Digital Twin will serve to enhance Singapore’s grid resilience to ensure grid reliability and support the deployment of cleaner energy sources.   The Grid Digital Twin is a virtual representation of the physical power grid assets and network and operates using real-time and historical data. It comprises two key models: Asset Twin1 for the health management of grid assets (such as substations, transformers, cables); and Network Twin2 for the assessment of impact on the grid when connecting new energy sources or consumers to the grid. The Grid Digital Twin is currently in a prototype stage and is expected to be fully developed over the next few years. When fully deployed, it will enable SP to better plan, operate and maintain the national power grid through modelling and simulations so that the actual works can be carried out in a more effective and efficient way. (Refer to Annex for more information.) Key benefits of the Grid Digital Twin include improving network planning analysis and remote monitoring of asset conditions, thereby saving manpower resources in carrying out extensive physical inspections. As the Grid Digital Twin provides a more holistic model of the grid, it can facilitate planning of infrastructure for different needs (such as installation of electric vehicle chargers, and connection of solar photovoltaic systems and energy storage systems). Progressive enhancements to the Grid Digital Twin are in place to make it more accurate and efficient, as SP continues to digitise the existing electricity assets under the network.   In tandem with the Singapore Green Plan 2030, Singapore is looking to greener sources of energy and more diversification of energy supply, such as solar deployments, energy storage systems and vehicle-to-grid technologies. In addition, power grid operations will become more complex with increasing electrification and deployment of more distributed energy resources (DERs). Currently, the national power grid comprises over 18,000 transformers, with more than 27,000 km of underground cables interconnecting over 11,000 substations. The Grid Digital Twin will therefore help to future-proof our power grid, to ensure that it is well-equipped to manage such complexities while maintaining reliability of grid operations.   Mr Ngiam Shih Chun, Chief Executive of EMA, said, “The digital twin for our national power grid will help to enhance the reliability of our electricity supply and support our transition towards greater energy sustainability. With the pressing need to tackle climate change, the power grid needs to evolve to support a more complex power system that will connect to more diverse sources of cleaner energy as well as a growing network to meet rising demand.”   Mr Stanley Huang, Group Chief Executive Officer of SP Group, said, “SP Group works closely with EMA to explore measures to improve Singapore’s grid reliability and resilience. Harnessing the power of digitisation, the Grid Digital Twin enables us to monitor and test different scenarios based on a virtual replica of the grid. We can then effectively test potential upgrades and enhancements, and future-ready innovations such as the projects under the SP Group - NTU Joint Lab to support our ambition to empower the future of energy.”   When completed, the Grid Digital Twin will be a key initiative in contributing towards Singapore’s overall efforts for greater sustainability through enhanced grid network planning and operations.   Annex: Factsheet on the Singapore Power Grid Digital Twin -- End -- About Energy Market Authority The Energy Market Authority (EMA) is a statutory board under the Singapore Ministry of Trade and Industry. Through our work, we seek to forge a progressive energy landscape for sustained growth. We aim to ensure a reliable and secure energy supply, promote effective competition in the energy market and develop a dynamic energy sector in Singapore. Visit www.ema.gov.sg for more information. Instagram: @EMA_Singapore | Facebook: facebook.com/EnergyMarketAuthority | Twitter: @EMA_sg | LinkedIn: linkedin.com/company/energy-market-authority-ema-/ About SP Group SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable and renewable energy solutions such as microgrids, cooling and heating systems for business districts and residential townships, solar energy solutions, electric vehicle fast charging and digital energy solutions for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG.   ANNEX FACTSHEET ON THE SINGAPORE POWER GRID DIGITAL TWIN A digital twin is a virtual model of physical infrastructure, processes and systems that can carry out various functions such as intelligent data analysis, computer modelling and simulation and machine learning to support users in improving planning and decision-making processes. 2. The digital twin of Singapore’s power grid will comprise two key models: Asset Twin to optimise the planning, operations and maintenance of SP’s grid assets (such as substations, transformers, switchgears and cables). The Asset Twin is able to remotely monitor and analyse the condition and performance of assets and identify potential risks in grid operations early. This allows SP Group (SP) to make informed decisions on renewal and maintenance plans accordingly. The Asset Twin is underpinned by five research projects awarded by the Energy Market Authority (EMA) to SP and Nanyang Technological University (NTU) under the SP Group - NTU Joint Laboratory3   Network Twin for impact assessment on grid. This uses modelling and simulations to determine the impact of additional loads (such as charging of electric vehicles) and distributed energy resources (such as solar photovoltaics and energy storage systems) on the grid. Using an advanced software framework known as the Multi Energy System Modelling & Optimisation (MESMO)4, the Network Twin is able to provide SP with a high-level assessment of the impact of demands on the grid and any upgrades required for different scenarios. The Network Twin is being developed by the Institute of High Performance Computing (IHPC) at the Agency for Science, Technology and Research (A*STAR), together with its technology partner TUMCREATE Ltd. The project is funded by the Public Sector Science & Technology Policy & Plans Office (S&TPPO).   Key benefits of the Grid Digital Twin are: Enhanced condition monitoring of assets and prioritisation of asset renewal, by having a decision tool that can identify risks and prioritise grid assets renewal plans. The tool will take into account health, utilisation and failure history of the grid assets.   Improvement in carrying out network planning analysis by having a better network utilisation when balancing new or peak electricity loads.   Optimisation of asset investment, by identifying potential synergies between asset renewal and upgrades for load growth without compromising grid resilience.   Grid Digital Twin comprising the Asset Twin and Network Twin (Image Credit: Energy Market Authority) KEY VISUAL FOR ASSET TWIN Overview of Asset Health and Criticality Index for the Distribution Network (Image Credit: SP Group-NTU Joint Laboratory) KEY VISUAL FOR NETWORK TWIN Dashboard for analysing electric vehicle charging impact on the distribution grid using the Network Twin (Image Credit: Institute of High Performance Computing and TUMCREATE) 1 The Asset Twin is underpinned by five research projects awarded by EMA to SP Group and Nanyang Technological University (NTU) under the SP Group - NTU Joint Laboratory. 2 The Network Twin is being developed by the Institute of High Performance Computing (IHPC) at the Agency for Science, Technology and Research (A*STAR), together with its technology partner TUMCREATE Ltd. The project is funded by the Public Sector Science & Technology Policy & Plans Office (S&TPPO). 3 The SP Group - NTU Joint Lab was established between SP Group and NTU in 2020, to explore energy-related projects in the areas of asset management and network operations. 4 MESMO is one of two primary simulation technologies that is used in the Singapore Integrated Transport Energy Model (SITEM) project. More details on SITEM can be found on A*STAR’s website: www.a-star.edu.sg/News-and-Events/a-star-news/news/press-releases/supporting-singapore-s- transition-to-electric-vehicles. Searchhttps://www.spgroup.com.sg/search?tag=digital-twin Search Singapore's First Digital Twin for National Power Gridhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Digital-Twin-for-National-Power-Grid Media Release Singapore's First Digital Twin for National Power Grid 27 October 2021 Singapore’s First Digital Twin for National Power Grid Created in collaboration with government agencies, industry players and research experts to enhance power grid resilience A brighter and more sustainable energy future – this is what Singapore’s first digital twin for the power grid will enable. Supported by the Energy Market Authority (EMA), SP Group (SP) and the Science and Technology Policy and Plans Office (S&TPPO) under the Prime Minister’s Office, the upcoming Grid Digital Twin will serve to enhance Singapore’s grid resilience to ensure grid reliability and support the deployment of cleaner energy sources.   The Grid Digital Twin is a virtual representation of the physical power grid assets and network and operates using real-time and historical data. It comprises two key models: Asset Twin1 for the health management of grid assets (such as substations, transformers, cables); and Network Twin2 for the assessment of impact on the grid when connecting new energy sources or consumers to the grid. The Grid Digital Twin is currently in a prototype stage and is expected to be fully developed over the next few years. When fully deployed, it will enable SP to better plan, operate and maintain the national power grid through modelling and simulations so that the actual works can be carried out in a more effective and efficient way. (Refer to Annex for more information.) Key benefits of the Grid Digital Twin include improving network planning analysis and remote monitoring of asset conditions, thereby saving manpower resources in carrying out extensive physical inspections. As the Grid Digital Twin provides a more holistic model of the grid, it can facilitate planning of infrastructure for different needs (such as installation of electric vehicle chargers, and connection of solar photovoltaic systems and energy storage systems). Progressive enhancements to the Grid Digital Twin are in place to make it more accurate and efficient, as SP continues to digitise the existing electricity assets under the network.   In tandem with the Singapore Green Plan 2030, Singapore is looking to greener sources of energy and more diversification of energy supply, such as solar deployments, energy storage systems and vehicle-to-grid technologies. In addition, power grid operations will become more complex with increasing electrification and deployment of more distributed energy resources (DERs). Currently, the national power grid comprises over 18,000 transformers, with more than 27,000 km of underground cables interconnecting over 11,000 substations. The Grid Digital Twin will therefore help to future-proof our power grid, to ensure that it is well-equipped to manage such complexities while maintaining reliability of grid operations.   Mr Ngiam Shih Chun, Chief Executive of EMA, said, “The digital twin for our national power grid will help to enhance the reliability of our electricity supply and support our transition towards greater energy sustainability. With the pressing need to tackle climate change, the power grid needs to evolve to support a more complex power system that will connect to more diverse sources of cleaner energy as well as a growing network to meet rising demand.”   Mr Stanley Huang, Group Chief Executive Officer of SP Group, said, “SP Group works closely with EMA to explore measures to improve Singapore’s grid reliability and resilience. Harnessing the power of digitisation, the Grid Digital Twin enables us to monitor and test different scenarios based on a virtual replica of the grid. We can then effectively test potential upgrades and enhancements, and future-ready innovations such as the projects under the SP Group - NTU Joint Lab to support our ambition to empower the future of energy.”   When completed, the Grid Digital Twin will be a key initiative in contributing towards Singapore’s overall efforts for greater sustainability through enhanced grid network planning and operations.   Annex: Factsheet on the Singapore Power Grid Digital Twin -- End -- About Energy Market Authority The Energy Market Authority (EMA) is a statutory board under the Singapore Ministry of Trade and Industry. Through our work, we seek to forge a progressive energy landscape for sustained growth. We aim to ensure a reliable and secure energy supply, promote effective competition in the energy market and develop a dynamic energy sector in Singapore. Visit www.ema.gov.sg for more information. Instagram: @EMA_Singapore | Facebook: facebook.com/EnergyMarketAuthority | Twitter: @EMA_sg | LinkedIn: linkedin.com/company/energy-market-authority-ema-/ About SP Group SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable and renewable energy solutions such as microgrids, cooling and heating systems for business districts and residential townships, solar energy solutions, electric vehicle fast charging and digital energy solutions for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG.   ANNEX FACTSHEET ON THE SINGAPORE POWER GRID DIGITAL TWIN A digital twin is a virtual model of physical infrastructure, processes and systems that can carry out various functions such as intelligent data analysis, computer modelling and simulation and machine learning to support users in improving planning and decision-making processes. 2. The digital twin of Singapore’s power grid will comprise two key models: Asset Twin to optimise the planning, operations and maintenance of SP’s grid assets (such as substations, transformers, switchgears and cables). The Asset Twin is able to remotely monitor and analyse the condition and performance of assets and identify potential risks in grid operations early. This allows SP Group (SP) to make informed decisions on renewal and maintenance plans accordingly. The Asset Twin is underpinned by five research projects awarded by the Energy Market Authority (EMA) to SP and Nanyang Technological University (NTU) under the SP Group - NTU Joint Laboratory3   Network Twin for impact assessment on grid. This uses modelling and simulations to determine the impact of additional loads (such as charging of electric vehicles) and distributed energy resources (such as solar photovoltaics and energy storage systems) on the grid. Using an advanced software framework known as the Multi Energy System Modelling & Optimisation (MESMO)4, the Network Twin is able to provide SP with a high-level assessment of the impact of demands on the grid and any upgrades required for different scenarios. The Network Twin is being developed by the Institute of High Performance Computing (IHPC) at the Agency for Science, Technology and Research (A*STAR), together with its technology partner TUMCREATE Ltd. The project is funded by the Public Sector Science & Technology Policy & Plans Office (S&TPPO).   Key benefits of the Grid Digital Twin are: Enhanced condition monitoring of assets and prioritisation of asset renewal, by having a decision tool that can identify risks and prioritise grid assets renewal plans. The tool will take into account health, utilisation and failure history of the grid assets.   Improvement in carrying out network planning analysis by having a better network utilisation when balancing new or peak electricity loads.   Optimisation of asset investment, by identifying potential synergies between asset renewal and upgrades for load growth without compromising grid resilience.   Grid Digital Twin comprising the Asset Twin and Network Twin (Image Credit: Energy Market Authority) KEY VISUAL FOR ASSET TWIN Overview of Asset Health and Criticality Index for the Distribution Network (Image Credit: SP Group-NTU Joint Laboratory) KEY VISUAL FOR NETWORK TWIN Dashboard for analysing electric vehicle charging impact on the distribution grid using the Network Twin (Image Credit: Institute of High Performance Computing and TUMCREATE) 1 The Asset Twin is underpinned by five research projects awarded by EMA to SP Group and Nanyang Technological University (NTU) under the SP Group - NTU Joint Laboratory. 2 The Network Twin is being developed by the Institute of High Performance Computing (IHPC) at the Agency for Science, Technology and Research (A*STAR), together with its technology partner TUMCREATE Ltd. The project is funded by the Public Sector Science & Technology Policy & Plans Office (S&TPPO). 3 The SP Group - NTU Joint Lab was established between SP Group and NTU in 2020, to explore energy-related projects in the areas of asset management and network operations. 4 MESMO is one of two primary simulation technologies that is used in the Singapore Integrated Transport Energy Model (SITEM) project. More details on SITEM can be found on A*STAR’s website: www.a-star.edu.sg/News-and-Events/a-star-news/news/press-releases/supporting-singapore-s- transition-to-electric-vehicles. Searchhttps://www.spgroup.com.sg/search?tag=digital-twin Search Singapore's First Digital Twin for National Power Gridhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Digital-Twin-for-National-Power-Grid Media Release Singapore's First Digital Twin for National Power Grid 27 October 2021 Singapore’s First Digital Twin for National Power Grid Created in collaboration with government agencies, industry players and research experts to enhance power grid resilience A brighter and more sustainable energy future – this is what Singapore’s first digital twin for the power grid will enable. Supported by the Energy Market Authority (EMA), SP Group (SP) and the Science and Technology Policy and Plans Office (S&TPPO) under the Prime Minister’s Office, the upcoming Grid Digital Twin will serve to enhance Singapore’s grid resilience to ensure grid reliability and support the deployment of cleaner energy sources.   The Grid Digital Twin is a virtual representation of the physical power grid assets and network and operates using real-time and historical data. It comprises two key models: Asset Twin1 for the health management of grid assets (such as substations, transformers, cables); and Network Twin2 for the assessment of impact on the grid when connecting new energy sources or consumers to the grid. The Grid Digital Twin is currently in a prototype stage and is expected to be fully developed over the next few years. When fully deployed, it will enable SP to better plan, operate and maintain the national power grid through modelling and simulations so that the actual works can be carried out in a more effective and efficient way. (Refer to Annex for more information.) Key benefits of the Grid Digital Twin include improving network planning analysis and remote monitoring of asset conditions, thereby saving manpower resources in carrying out extensive physical inspections. As the Grid Digital Twin provides a more holistic model of the grid, it can facilitate planning of infrastructure for different needs (such as installation of electric vehicle chargers, and connection of solar photovoltaic systems and energy storage systems). Progressive enhancements to the Grid Digital Twin are in place to make it more accurate and efficient, as SP continues to digitise the existing electricity assets under the network.   In tandem with the Singapore Green Plan 2030, Singapore is looking to greener sources of energy and more diversification of energy supply, such as solar deployments, energy storage systems and vehicle-to-grid technologies. In addition, power grid operations will become more complex with increasing electrification and deployment of more distributed energy resources (DERs). Currently, the national power grid comprises over 18,000 transformers, with more than 27,000 km of underground cables interconnecting over 11,000 substations. The Grid Digital Twin will therefore help to future-proof our power grid, to ensure that it is well-equipped to manage such complexities while maintaining reliability of grid operations.   Mr Ngiam Shih Chun, Chief Executive of EMA, said, “The digital twin for our national power grid will help to enhance the reliability of our electricity supply and support our transition towards greater energy sustainability. With the pressing need to tackle climate change, the power grid needs to evolve to support a more complex power system that will connect to more diverse sources of cleaner energy as well as a growing network to meet rising demand.”   Mr Stanley Huang, Group Chief Executive Officer of SP Group, said, “SP Group works closely with EMA to explore measures to improve Singapore’s grid reliability and resilience. Harnessing the power of digitisation, the Grid Digital Twin enables us to monitor and test different scenarios based on a virtual replica of the grid. We can then effectively test potential upgrades and enhancements, and future-ready innovations such as the projects under the SP Group - NTU Joint Lab to support our ambition to empower the future of energy.”   When completed, the Grid Digital Twin will be a key initiative in contributing towards Singapore’s overall efforts for greater sustainability through enhanced grid network planning and operations.   Annex: Factsheet on the Singapore Power Grid Digital Twin -- End -- About Energy Market Authority The Energy Market Authority (EMA) is a statutory board under the Singapore Ministry of Trade and Industry. Through our work, we seek to forge a progressive energy landscape for sustained growth. We aim to ensure a reliable and secure energy supply, promote effective competition in the energy market and develop a dynamic energy sector in Singapore. Visit www.ema.gov.sg for more information. Instagram: @EMA_Singapore | Facebook: facebook.com/EnergyMarketAuthority | Twitter: @EMA_sg | LinkedIn: linkedin.com/company/energy-market-authority-ema-/ About SP Group SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable and renewable energy solutions such as microgrids, cooling and heating systems for business districts and residential townships, solar energy solutions, electric vehicle fast charging and digital energy solutions for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG.   ANNEX FACTSHEET ON THE SINGAPORE POWER GRID DIGITAL TWIN A digital twin is a virtual model of physical infrastructure, processes and systems that can carry out various functions such as intelligent data analysis, computer modelling and simulation and machine learning to support users in improving planning and decision-making processes. 2. The digital twin of Singapore’s power grid will comprise two key models: Asset Twin to optimise the planning, operations and maintenance of SP’s grid assets (such as substations, transformers, switchgears and cables). The Asset Twin is able to remotely monitor and analyse the condition and performance of assets and identify potential risks in grid operations early. This allows SP Group (SP) to make informed decisions on renewal and maintenance plans accordingly. The Asset Twin is underpinned by five research projects awarded by the Energy Market Authority (EMA) to SP and Nanyang Technological University (NTU) under the SP Group - NTU Joint Laboratory3   Network Twin for impact assessment on grid. This uses modelling and simulations to determine the impact of additional loads (such as charging of electric vehicles) and distributed energy resources (such as solar photovoltaics and energy storage systems) on the grid. Using an advanced software framework known as the Multi Energy System Modelling & Optimisation (MESMO)4, the Network Twin is able to provide SP with a high-level assessment of the impact of demands on the grid and any upgrades required for different scenarios. The Network Twin is being developed by the Institute of High Performance Computing (IHPC) at the Agency for Science, Technology and Research (A*STAR), together with its technology partner TUMCREATE Ltd. The project is funded by the Public Sector Science & Technology Policy & Plans Office (S&TPPO).   Key benefits of the Grid Digital Twin are: Enhanced condition monitoring of assets and prioritisation of asset renewal, by having a decision tool that can identify risks and prioritise grid assets renewal plans. The tool will take into account health, utilisation and failure history of the grid assets.   Improvement in carrying out network planning analysis by having a better network utilisation when balancing new or peak electricity loads.   Optimisation of asset investment, by identifying potential synergies between asset renewal and upgrades for load growth without compromising grid resilience.   Grid Digital Twin comprising the Asset Twin and Network Twin (Image Credit: Energy Market Authority) KEY VISUAL FOR ASSET TWIN Overview of Asset Health and Criticality Index for the Distribution Network (Image Credit: SP Group-NTU Joint Laboratory) KEY VISUAL FOR NETWORK TWIN Dashboard for analysing electric vehicle charging impact on the distribution grid using the Network Twin (Image Credit: Institute of High Performance Computing and TUMCREATE) 1 The Asset Twin is underpinned by five research projects awarded by EMA to SP Group and Nanyang Technological University (NTU) under the SP Group - NTU Joint Laboratory. 2 The Network Twin is being developed by the Institute of High Performance Computing (IHPC) at the Agency for Science, Technology and Research (A*STAR), together with its technology partner TUMCREATE Ltd. The project is funded by the Public Sector Science & Technology Policy & Plans Office (S&TPPO). 3 The SP Group - NTU Joint Lab was established between SP Group and NTU in 2020, to explore energy-related projects in the areas of asset management and network operations. 4 MESMO is one of two primary simulation technologies that is used in the Singapore Integrated Transport Energy Model (SITEM) project. More details on SITEM can be found on A*STAR’s website: www.a-star.edu.sg/News-and-Events/a-star-news/news/press-releases/supporting-singapore-s- transition-to-electric-vehicles. Searchhttps://www.spgroup.com.sg/search?tag=digital-twin Search Searchhttps://www.spgroup.com.sg/search?tag=digital-twin Search Singapore's First Digital Twin for National Power Gridhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Digital-Twin-for-National-Power-Grid Media Release Singapore's First Digital Twin for National Power Grid 27 October 2021 Singapore’s First Digital Twin for National Power Grid Created in collaboration with government agencies, industry players and research experts to enhance power grid resilience A brighter and more sustainable energy future – this is what Singapore’s first digital twin for the power grid will enable. Supported by the Energy Market Authority (EMA), SP Group (SP) and the Science and Technology Policy and Plans Office (S&TPPO) under the Prime Minister’s Office, the upcoming Grid Digital Twin will serve to enhance Singapore’s grid resilience to ensure grid reliability and support the deployment of cleaner energy sources.   The Grid Digital Twin is a virtual representation of the physical power grid assets and network and operates using real-time and historical data. It comprises two key models: Asset Twin1 for the health management of grid assets (such as substations, transformers, cables); and Network Twin2 for the assessment of impact on the grid when connecting new energy sources or consumers to the grid. The Grid Digital Twin is currently in a prototype stage and is expected to be fully developed over the next few years. When fully deployed, it will enable SP to better plan, operate and maintain the national power grid through modelling and simulations so that the actual works can be carried out in a more effective and efficient way. (Refer to Annex for more information.) Key benefits of the Grid Digital Twin include improving network planning analysis and remote monitoring of asset conditions, thereby saving manpower resources in carrying out extensive physical inspections. As the Grid Digital Twin provides a more holistic model of the grid, it can facilitate planning of infrastructure for different needs (such as installation of electric vehicle chargers, and connection of solar photovoltaic systems and energy storage systems). Progressive enhancements to the Grid Digital Twin are in place to make it more accurate and efficient, as SP continues to digitise the existing electricity assets under the network.   In tandem with the Singapore Green Plan 2030, Singapore is looking to greener sources of energy and more diversification of energy supply, such as solar deployments, energy storage systems and vehicle-to-grid technologies. In addition, power grid operations will become more complex with increasing electrification and deployment of more distributed energy resources (DERs). Currently, the national power grid comprises over 18,000 transformers, with more than 27,000 km of underground cables interconnecting over 11,000 substations. The Grid Digital Twin will therefore help to future-proof our power grid, to ensure that it is well-equipped to manage such complexities while maintaining reliability of grid operations.   Mr Ngiam Shih Chun, Chief Executive of EMA, said, “The digital twin for our national power grid will help to enhance the reliability of our electricity supply and support our transition towards greater energy sustainability. With the pressing need to tackle climate change, the power grid needs to evolve to support a more complex power system that will connect to more diverse sources of cleaner energy as well as a growing network to meet rising demand.”   Mr Stanley Huang, Group Chief Executive Officer of SP Group, said, “SP Group works closely with EMA to explore measures to improve Singapore’s grid reliability and resilience. Harnessing the power of digitisation, the Grid Digital Twin enables us to monitor and test different scenarios based on a virtual replica of the grid. We can then effectively test potential upgrades and enhancements, and future-ready innovations such as the projects under the SP Group - NTU Joint Lab to support our ambition to empower the future of energy.”   When completed, the Grid Digital Twin will be a key initiative in contributing towards Singapore’s overall efforts for greater sustainability through enhanced grid network planning and operations.   Annex: Factsheet on the Singapore Power Grid Digital Twin -- End -- About Energy Market Authority The Energy Market Authority (EMA) is a statutory board under the Singapore Ministry of Trade and Industry. Through our work, we seek to forge a progressive energy landscape for sustained growth. We aim to ensure a reliable and secure energy supply, promote effective competition in the energy market and develop a dynamic energy sector in Singapore. Visit www.ema.gov.sg for more information. Instagram: @EMA_Singapore | Facebook: facebook.com/EnergyMarketAuthority | Twitter: @EMA_sg | LinkedIn: linkedin.com/company/energy-market-authority-ema-/ About SP Group SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable and renewable energy solutions such as microgrids, cooling and heating systems for business districts and residential townships, solar energy solutions, electric vehicle fast charging and digital energy solutions for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG.   ANNEX FACTSHEET ON THE SINGAPORE POWER GRID DIGITAL TWIN A digital twin is a virtual model of physical infrastructure, processes and systems that can carry out various functions such as intelligent data analysis, computer modelling and simulation and machine learning to support users in improving planning and decision-making processes. 2. The digital twin of Singapore’s power grid will comprise two key models: Asset Twin to optimise the planning, operations and maintenance of SP’s grid assets (such as substations, transformers, switchgears and cables). The Asset Twin is able to remotely monitor and analyse the condition and performance of assets and identify potential risks in grid operations early. This allows SP Group (SP) to make informed decisions on renewal and maintenance plans accordingly. The Asset Twin is underpinned by five research projects awarded by the Energy Market Authority (EMA) to SP and Nanyang Technological University (NTU) under the SP Group - NTU Joint Laboratory3   Network Twin for impact assessment on grid. This uses modelling and simulations to determine the impact of additional loads (such as charging of electric vehicles) and distributed energy resources (such as solar photovoltaics and energy storage systems) on the grid. Using an advanced software framework known as the Multi Energy System Modelling & Optimisation (MESMO)4, the Network Twin is able to provide SP with a high-level assessment of the impact of demands on the grid and any upgrades required for different scenarios. The Network Twin is being developed by the Institute of High Performance Computing (IHPC) at the Agency for Science, Technology and Research (A*STAR), together with its technology partner TUMCREATE Ltd. The project is funded by the Public Sector Science & Technology Policy & Plans Office (S&TPPO).   Key benefits of the Grid Digital Twin are: Enhanced condition monitoring of assets and prioritisation of asset renewal, by having a decision tool that can identify risks and prioritise grid assets renewal plans. The tool will take into account health, utilisation and failure history of the grid assets.   Improvement in carrying out network planning analysis by having a better network utilisation when balancing new or peak electricity loads.   Optimisation of asset investment, by identifying potential synergies between asset renewal and upgrades for load growth without compromising grid resilience.   Grid Digital Twin comprising the Asset Twin and Network Twin (Image Credit: Energy Market Authority) KEY VISUAL FOR ASSET TWIN Overview of Asset Health and Criticality Index for the Distribution Network (Image Credit: SP Group-NTU Joint Laboratory) KEY VISUAL FOR NETWORK TWIN Dashboard for analysing electric vehicle charging impact on the distribution grid using the Network Twin (Image Credit: Institute of High Performance Computing and TUMCREATE) 1 The Asset Twin is underpinned by five research projects awarded by EMA to SP Group and Nanyang Technological University (NTU) under the SP Group - NTU Joint Laboratory. 2 The Network Twin is being developed by the Institute of High Performance Computing (IHPC) at the Agency for Science, Technology and Research (A*STAR), together with its technology partner TUMCREATE Ltd. The project is funded by the Public Sector Science & Technology Policy & Plans Office (S&TPPO). 3 The SP Group - NTU Joint Lab was established between SP Group and NTU in 2020, to explore energy-related projects in the areas of asset management and network operations. 4 MESMO is one of two primary simulation technologies that is used in the Singapore Integrated Transport Energy Model (SITEM) project. More details on SITEM can be found on A*STAR’s website: www.a-star.edu.sg/News-and-Events/a-star-news/news/press-releases/supporting-singapore-s- transition-to-electric-vehicles. Searchhttps://www.spgroup.com.sg/search?tag=digital-twin Search Singapore's First Digital Twin for National Power Gridhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Digital-Twin-for-National-Power-Grid Media Release Singapore's First Digital Twin for National Power Grid 27 October 2021 Singapore’s First Digital Twin for National Power Grid Created in collaboration with government agencies, industry players and research experts to enhance power grid resilience A brighter and more sustainable energy future – this is what Singapore’s first digital twin for the power grid will enable. Supported by the Energy Market Authority (EMA), SP Group (SP) and the Science and Technology Policy and Plans Office (S&TPPO) under the Prime Minister’s Office, the upcoming Grid Digital Twin will serve to enhance Singapore’s grid resilience to ensure grid reliability and support the deployment of cleaner energy sources.   The Grid Digital Twin is a virtual representation of the physical power grid assets and network and operates using real-time and historical data. It comprises two key models: Asset Twin1 for the health management of grid assets (such as substations, transformers, cables); and Network Twin2 for the assessment of impact on the grid when connecting new energy sources or consumers to the grid. The Grid Digital Twin is currently in a prototype stage and is expected to be fully developed over the next few years. When fully deployed, it will enable SP to better plan, operate and maintain the national power grid through modelling and simulations so that the actual works can be carried out in a more effective and efficient way. (Refer to Annex for more information.) Key benefits of the Grid Digital Twin include improving network planning analysis and remote monitoring of asset conditions, thereby saving manpower resources in carrying out extensive physical inspections. As the Grid Digital Twin provides a more holistic model of the grid, it can facilitate planning of infrastructure for different needs (such as installation of electric vehicle chargers, and connection of solar photovoltaic systems and energy storage systems). Progressive enhancements to the Grid Digital Twin are in place to make it more accurate and efficient, as SP continues to digitise the existing electricity assets under the network.   In tandem with the Singapore Green Plan 2030, Singapore is looking to greener sources of energy and more diversification of energy supply, such as solar deployments, energy storage systems and vehicle-to-grid technologies. In addition, power grid operations will become more complex with increasing electrification and deployment of more distributed energy resources (DERs). Currently, the national power grid comprises over 18,000 transformers, with more than 27,000 km of underground cables interconnecting over 11,000 substations. The Grid Digital Twin will therefore help to future-proof our power grid, to ensure that it is well-equipped to manage such complexities while maintaining reliability of grid operations.   Mr Ngiam Shih Chun, Chief Executive of EMA, said, “The digital twin for our national power grid will help to enhance the reliability of our electricity supply and support our transition towards greater energy sustainability. With the pressing need to tackle climate change, the power grid needs to evolve to support a more complex power system that will connect to more diverse sources of cleaner energy as well as a growing network to meet rising demand.”   Mr Stanley Huang, Group Chief Executive Officer of SP Group, said, “SP Group works closely with EMA to explore measures to improve Singapore’s grid reliability and resilience. Harnessing the power of digitisation, the Grid Digital Twin enables us to monitor and test different scenarios based on a virtual replica of the grid. We can then effectively test potential upgrades and enhancements, and future-ready innovations such as the projects under the SP Group - NTU Joint Lab to support our ambition to empower the future of energy.”   When completed, the Grid Digital Twin will be a key initiative in contributing towards Singapore’s overall efforts for greater sustainability through enhanced grid network planning and operations.   Annex: Factsheet on the Singapore Power Grid Digital Twin -- End -- About Energy Market Authority The Energy Market Authority (EMA) is a statutory board under the Singapore Ministry of Trade and Industry. Through our work, we seek to forge a progressive energy landscape for sustained growth. We aim to ensure a reliable and secure energy supply, promote effective competition in the energy market and develop a dynamic energy sector in Singapore. Visit www.ema.gov.sg for more information. Instagram: @EMA_Singapore | Facebook: facebook.com/EnergyMarketAuthority | Twitter: @EMA_sg | LinkedIn: linkedin.com/company/energy-market-authority-ema-/ About SP Group SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable and renewable energy solutions such as microgrids, cooling and heating systems for business districts and residential townships, solar energy solutions, electric vehicle fast charging and digital energy solutions for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG.   ANNEX FACTSHEET ON THE SINGAPORE POWER GRID DIGITAL TWIN A digital twin is a virtual model of physical infrastructure, processes and systems that can carry out various functions such as intelligent data analysis, computer modelling and simulation and machine learning to support users in improving planning and decision-making processes. 2. The digital twin of Singapore’s power grid will comprise two key models: Asset Twin to optimise the planning, operations and maintenance of SP’s grid assets (such as substations, transformers, switchgears and cables). The Asset Twin is able to remotely monitor and analyse the condition and performance of assets and identify potential risks in grid operations early. This allows SP Group (SP) to make informed decisions on renewal and maintenance plans accordingly. The Asset Twin is underpinned by five research projects awarded by the Energy Market Authority (EMA) to SP and Nanyang Technological University (NTU) under the SP Group - NTU Joint Laboratory3   Network Twin for impact assessment on grid. This uses modelling and simulations to determine the impact of additional loads (such as charging of electric vehicles) and distributed energy resources (such as solar photovoltaics and energy storage systems) on the grid. Using an advanced software framework known as the Multi Energy System Modelling & Optimisation (MESMO)4, the Network Twin is able to provide SP with a high-level assessment of the impact of demands on the grid and any upgrades required for different scenarios. The Network Twin is being developed by the Institute of High Performance Computing (IHPC) at the Agency for Science, Technology and Research (A*STAR), together with its technology partner TUMCREATE Ltd. The project is funded by the Public Sector Science & Technology Policy & Plans Office (S&TPPO).   Key benefits of the Grid Digital Twin are: Enhanced condition monitoring of assets and prioritisation of asset renewal, by having a decision tool that can identify risks and prioritise grid assets renewal plans. The tool will take into account health, utilisation and failure history of the grid assets.   Improvement in carrying out network planning analysis by having a better network utilisation when balancing new or peak electricity loads.   Optimisation of asset investment, by identifying potential synergies between asset renewal and upgrades for load growth without compromising grid resilience.   Grid Digital Twin comprising the Asset Twin and Network Twin (Image Credit: Energy Market Authority) KEY VISUAL FOR ASSET TWIN Overview of Asset Health and Criticality Index for the Distribution Network (Image Credit: SP Group-NTU Joint Laboratory) KEY VISUAL FOR NETWORK TWIN Dashboard for analysing electric vehicle charging impact on the distribution grid using the Network Twin (Image Credit: Institute of High Performance Computing and TUMCREATE) 1 The Asset Twin is underpinned by five research projects awarded by EMA to SP Group and Nanyang Technological University (NTU) under the SP Group - NTU Joint Laboratory. 2 The Network Twin is being developed by the Institute of High Performance Computing (IHPC) at the Agency for Science, Technology and Research (A*STAR), together with its technology partner TUMCREATE Ltd. The project is funded by the Public Sector Science & Technology Policy & Plans Office (S&TPPO). 3 The SP Group - NTU Joint Lab was established between SP Group and NTU in 2020, to explore energy-related projects in the areas of asset management and network operations. 4 MESMO is one of two primary simulation technologies that is used in the Singapore Integrated Transport Energy Model (SITEM) project. More details on SITEM can be found on A*STAR’s website: www.a-star.edu.sg/News-and-Events/a-star-news/news/press-releases/supporting-singapore-s- transition-to-electric-vehicles. Searchhttps://www.spgroup.com.sg/search?tag=digital-twin Search Singapore's First Digital Twin for National Power Gridhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Digital-Twin-for-National-Power-Grid Media Release Singapore's First Digital Twin for National Power Grid 27 October 2021 Singapore’s First Digital Twin for National Power Grid Created in collaboration with government agencies, industry players and research experts to enhance power grid resilience A brighter and more sustainable energy future – this is what Singapore’s first digital twin for the power grid will enable. Supported by the Energy Market Authority (EMA), SP Group (SP) and the Science and Technology Policy and Plans Office (S&TPPO) under the Prime Minister’s Office, the upcoming Grid Digital Twin will serve to enhance Singapore’s grid resilience to ensure grid reliability and support the deployment of cleaner energy sources.   The Grid Digital Twin is a virtual representation of the physical power grid assets and network and operates using real-time and historical data. It comprises two key models: Asset Twin1 for the health management of grid assets (such as substations, transformers, cables); and Network Twin2 for the assessment of impact on the grid when connecting new energy sources or consumers to the grid. The Grid Digital Twin is currently in a prototype stage and is expected to be fully developed over the next few years. When fully deployed, it will enable SP to better plan, operate and maintain the national power grid through modelling and simulations so that the actual works can be carried out in a more effective and efficient way. (Refer to Annex for more information.) Key benefits of the Grid Digital Twin include improving network planning analysis and remote monitoring of asset conditions, thereby saving manpower resources in carrying out extensive physical inspections. As the Grid Digital Twin provides a more holistic model of the grid, it can facilitate planning of infrastructure for different needs (such as installation of electric vehicle chargers, and connection of solar photovoltaic systems and energy storage systems). Progressive enhancements to the Grid Digital Twin are in place to make it more accurate and efficient, as SP continues to digitise the existing electricity assets under the network.   In tandem with the Singapore Green Plan 2030, Singapore is looking to greener sources of energy and more diversification of energy supply, such as solar deployments, energy storage systems and vehicle-to-grid technologies. In addition, power grid operations will become more complex with increasing electrification and deployment of more distributed energy resources (DERs). Currently, the national power grid comprises over 18,000 transformers, with more than 27,000 km of underground cables interconnecting over 11,000 substations. The Grid Digital Twin will therefore help to future-proof our power grid, to ensure that it is well-equipped to manage such complexities while maintaining reliability of grid operations.   Mr Ngiam Shih Chun, Chief Executive of EMA, said, “The digital twin for our national power grid will help to enhance the reliability of our electricity supply and support our transition towards greater energy sustainability. With the pressing need to tackle climate change, the power grid needs to evolve to support a more complex power system that will connect to more diverse sources of cleaner energy as well as a growing network to meet rising demand.”   Mr Stanley Huang, Group Chief Executive Officer of SP Group, said, “SP Group works closely with EMA to explore measures to improve Singapore’s grid reliability and resilience. Harnessing the power of digitisation, the Grid Digital Twin enables us to monitor and test different scenarios based on a virtual replica of the grid. We can then effectively test potential upgrades and enhancements, and future-ready innovations such as the projects under the SP Group - NTU Joint Lab to support our ambition to empower the future of energy.”   When completed, the Grid Digital Twin will be a key initiative in contributing towards Singapore’s overall efforts for greater sustainability through enhanced grid network planning and operations.   Annex: Factsheet on the Singapore Power Grid Digital Twin -- End -- About Energy Market Authority The Energy Market Authority (EMA) is a statutory board under the Singapore Ministry of Trade and Industry. Through our work, we seek to forge a progressive energy landscape for sustained growth. We aim to ensure a reliable and secure energy supply, promote effective competition in the energy market and develop a dynamic energy sector in Singapore. Visit www.ema.gov.sg for more information. Instagram: @EMA_Singapore | Facebook: facebook.com/EnergyMarketAuthority | Twitter: @EMA_sg | LinkedIn: linkedin.com/company/energy-market-authority-ema-/ About SP Group SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable and renewable energy solutions such as microgrids, cooling and heating systems for business districts and residential townships, solar energy solutions, electric vehicle fast charging and digital energy solutions for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG.   ANNEX FACTSHEET ON THE SINGAPORE POWER GRID DIGITAL TWIN A digital twin is a virtual model of physical infrastructure, processes and systems that can carry out various functions such as intelligent data analysis, computer modelling and simulation and machine learning to support users in improving planning and decision-making processes. 2. The digital twin of Singapore’s power grid will comprise two key models: Asset Twin to optimise the planning, operations and maintenance of SP’s grid assets (such as substations, transformers, switchgears and cables). The Asset Twin is able to remotely monitor and analyse the condition and performance of assets and identify potential risks in grid operations early. This allows SP Group (SP) to make informed decisions on renewal and maintenance plans accordingly. The Asset Twin is underpinned by five research projects awarded by the Energy Market Authority (EMA) to SP and Nanyang Technological University (NTU) under the SP Group - NTU Joint Laboratory3   Network Twin for impact assessment on grid. This uses modelling and simulations to determine the impact of additional loads (such as charging of electric vehicles) and distributed energy resources (such as solar photovoltaics and energy storage systems) on the grid. Using an advanced software framework known as the Multi Energy System Modelling & Optimisation (MESMO)4, the Network Twin is able to provide SP with a high-level assessment of the impact of demands on the grid and any upgrades required for different scenarios. The Network Twin is being developed by the Institute of High Performance Computing (IHPC) at the Agency for Science, Technology and Research (A*STAR), together with its technology partner TUMCREATE Ltd. The project is funded by the Public Sector Science & Technology Policy & Plans Office (S&TPPO).   Key benefits of the Grid Digital Twin are: Enhanced condition monitoring of assets and prioritisation of asset renewal, by having a decision tool that can identify risks and prioritise grid assets renewal plans. The tool will take into account health, utilisation and failure history of the grid assets.   Improvement in carrying out network planning analysis by having a better network utilisation when balancing new or peak electricity loads.   Optimisation of asset investment, by identifying potential synergies between asset renewal and upgrades for load growth without compromising grid resilience.   Grid Digital Twin comprising the Asset Twin and Network Twin (Image Credit: Energy Market Authority) KEY VISUAL FOR ASSET TWIN Overview of Asset Health and Criticality Index for the Distribution Network (Image Credit: SP Group-NTU Joint Laboratory) KEY VISUAL FOR NETWORK TWIN Dashboard for analysing electric vehicle charging impact on the distribution grid using the Network Twin (Image Credit: Institute of High Performance Computing and TUMCREATE) 1 The Asset Twin is underpinned by five research projects awarded by EMA to SP Group and Nanyang Technological University (NTU) under the SP Group - NTU Joint Laboratory. 2 The Network Twin is being developed by the Institute of High Performance Computing (IHPC) at the Agency for Science, Technology and Research (A*STAR), together with its technology partner TUMCREATE Ltd. The project is funded by the Public Sector Science & Technology Policy & Plans Office (S&TPPO). 3 The SP Group - NTU Joint Lab was established between SP Group and NTU in 2020, to explore energy-related projects in the areas of asset management and network operations. 4 MESMO is one of two primary simulation technologies that is used in the Singapore Integrated Transport Energy Model (SITEM) project. More details on SITEM can be found on A*STAR’s website: www.a-star.edu.sg/News-and-Events/a-star-news/news/press-releases/supporting-singapore-s- transition-to-electric-vehicles. Searchhttps://www.spgroup.com.sg/search?tag=digital-twin Search Singapore's First Digital Twin for National Power Gridhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Digital-Twin-for-National-Power-Grid Media Release Singapore's First Digital Twin for National Power Grid 27 October 2021 Singapore’s First Digital Twin for National Power Grid Created in collaboration with government agencies, industry players and research experts to enhance power grid resilience A brighter and more sustainable energy future – this is what Singapore’s first digital twin for the power grid will enable. Supported by the Energy Market Authority (EMA), SP Group (SP) and the Science and Technology Policy and Plans Office (S&TPPO) under the Prime Minister’s Office, the upcoming Grid Digital Twin will serve to enhance Singapore’s grid resilience to ensure grid reliability and support the deployment of cleaner energy sources.   The Grid Digital Twin is a virtual representation of the physical power grid assets and network and operates using real-time and historical data. It comprises two key models: Asset Twin1 for the health management of grid assets (such as substations, transformers, cables); and Network Twin2 for the assessment of impact on the grid when connecting new energy sources or consumers to the grid. The Grid Digital Twin is currently in a prototype stage and is expected to be fully developed over the next few years. When fully deployed, it will enable SP to better plan, operate and maintain the national power grid through modelling and simulations so that the actual works can be carried out in a more effective and efficient way. (Refer to Annex for more information.) Key benefits of the Grid Digital Twin include improving network planning analysis and remote monitoring of asset conditions, thereby saving manpower resources in carrying out extensive physical inspections. As the Grid Digital Twin provides a more holistic model of the grid, it can facilitate planning of infrastructure for different needs (such as installation of electric vehicle chargers, and connection of solar photovoltaic systems and energy storage systems). Progressive enhancements to the Grid Digital Twin are in place to make it more accurate and efficient, as SP continues to digitise the existing electricity assets under the network.   In tandem with the Singapore Green Plan 2030, Singapore is looking to greener sources of energy and more diversification of energy supply, such as solar deployments, energy storage systems and vehicle-to-grid technologies. In addition, power grid operations will become more complex with increasing electrification and deployment of more distributed energy resources (DERs). Currently, the national power grid comprises over 18,000 transformers, with more than 27,000 km of underground cables interconnecting over 11,000 substations. The Grid Digital Twin will therefore help to future-proof our power grid, to ensure that it is well-equipped to manage such complexities while maintaining reliability of grid operations.   Mr Ngiam Shih Chun, Chief Executive of EMA, said, “The digital twin for our national power grid will help to enhance the reliability of our electricity supply and support our transition towards greater energy sustainability. With the pressing need to tackle climate change, the power grid needs to evolve to support a more complex power system that will connect to more diverse sources of cleaner energy as well as a growing network to meet rising demand.”   Mr Stanley Huang, Group Chief Executive Officer of SP Group, said, “SP Group works closely with EMA to explore measures to improve Singapore’s grid reliability and resilience. Harnessing the power of digitisation, the Grid Digital Twin enables us to monitor and test different scenarios based on a virtual replica of the grid. We can then effectively test potential upgrades and enhancements, and future-ready innovations such as the projects under the SP Group - NTU Joint Lab to support our ambition to empower the future of energy.”   When completed, the Grid Digital Twin will be a key initiative in contributing towards Singapore’s overall efforts for greater sustainability through enhanced grid network planning and operations.   Annex: Factsheet on the Singapore Power Grid Digital Twin -- End -- About Energy Market Authority The Energy Market Authority (EMA) is a statutory board under the Singapore Ministry of Trade and Industry. Through our work, we seek to forge a progressive energy landscape for sustained growth. We aim to ensure a reliable and secure energy supply, promote effective competition in the energy market and develop a dynamic energy sector in Singapore. Visit www.ema.gov.sg for more information. Instagram: @EMA_Singapore | Facebook: facebook.com/EnergyMarketAuthority | Twitter: @EMA_sg | LinkedIn: linkedin.com/company/energy-market-authority-ema-/ About SP Group SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable and renewable energy solutions such as microgrids, cooling and heating systems for business districts and residential townships, solar energy solutions, electric vehicle fast charging and digital energy solutions for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG.   ANNEX FACTSHEET ON THE SINGAPORE POWER GRID DIGITAL TWIN A digital twin is a virtual model of physical infrastructure, processes and systems that can carry out various functions such as intelligent data analysis, computer modelling and simulation and machine learning to support users in improving planning and decision-making processes. 2. The digital twin of Singapore’s power grid will comprise two key models: Asset Twin to optimise the planning, operations and maintenance of SP’s grid assets (such as substations, transformers, switchgears and cables). The Asset Twin is able to remotely monitor and analyse the condition and performance of assets and identify potential risks in grid operations early. This allows SP Group (SP) to make informed decisions on renewal and maintenance plans accordingly. The Asset Twin is underpinned by five research projects awarded by the Energy Market Authority (EMA) to SP and Nanyang Technological University (NTU) under the SP Group - NTU Joint Laboratory3   Network Twin for impact assessment on grid. This uses modelling and simulations to determine the impact of additional loads (such as charging of electric vehicles) and distributed energy resources (such as solar photovoltaics and energy storage systems) on the grid. Using an advanced software framework known as the Multi Energy System Modelling & Optimisation (MESMO)4, the Network Twin is able to provide SP with a high-level assessment of the impact of demands on the grid and any upgrades required for different scenarios. The Network Twin is being developed by the Institute of High Performance Computing (IHPC) at the Agency for Science, Technology and Research (A*STAR), together with its technology partner TUMCREATE Ltd. The project is funded by the Public Sector Science & Technology Policy & Plans Office (S&TPPO).   Key benefits of the Grid Digital Twin are: Enhanced condition monitoring of assets and prioritisation of asset renewal, by having a decision tool that can identify risks and prioritise grid assets renewal plans. The tool will take into account health, utilisation and failure history of the grid assets.   Improvement in carrying out network planning analysis by having a better network utilisation when balancing new or peak electricity loads.   Optimisation of asset investment, by identifying potential synergies between asset renewal and upgrades for load growth without compromising grid resilience.   Grid Digital Twin comprising the Asset Twin and Network Twin (Image Credit: Energy Market Authority) KEY VISUAL FOR ASSET TWIN Overview of Asset Health and Criticality Index for the Distribution Network (Image Credit: SP Group-NTU Joint Laboratory) KEY VISUAL FOR NETWORK TWIN Dashboard for analysing electric vehicle charging impact on the distribution grid using the Network Twin (Image Credit: Institute of High Performance Computing and TUMCREATE) 1 The Asset Twin is underpinned by five research projects awarded by EMA to SP Group and Nanyang Technological University (NTU) under the SP Group - NTU Joint Laboratory. 2 The Network Twin is being developed by the Institute of High Performance Computing (IHPC) at the Agency for Science, Technology and Research (A*STAR), together with its technology partner TUMCREATE Ltd. The project is funded by the Public Sector Science & Technology Policy & Plans Office (S&TPPO). 3 The SP Group - NTU Joint Lab was established between SP Group and NTU in 2020, to explore energy-related projects in the areas of asset management and network operations. 4 MESMO is one of two primary simulation technologies that is used in the Singapore Integrated Transport Energy Model (SITEM) project. More details on SITEM can be found on A*STAR’s website: www.a-star.edu.sg/News-and-Events/a-star-news/news/press-releases/supporting-singapore-s- transition-to-electric-vehicles. Searchhttps://www.spgroup.com.sg/search?tag=digital-twin Search Singapore's First Digital Twin for National Power Gridhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Digital-Twin-for-National-Power-Grid Media Release Singapore's First Digital Twin for National Power Grid 27 October 2021 Singapore’s First Digital Twin for National Power Grid Created in collaboration with government agencies, industry players and research experts to enhance power grid resilience A brighter and more sustainable energy future – this is what Singapore’s first digital twin for the power grid will enable. Supported by the Energy Market Authority (EMA), SP Group (SP) and the Science and Technology Policy and Plans Office (S&TPPO) under the Prime Minister’s Office, the upcoming Grid Digital Twin will serve to enhance Singapore’s grid resilience to ensure grid reliability and support the deployment of cleaner energy sources.   The Grid Digital Twin is a virtual representation of the physical power grid assets and network and operates using real-time and historical data. It comprises two key models: Asset Twin1 for the health management of grid assets (such as substations, transformers, cables); and Network Twin2 for the assessment of impact on the grid when connecting new energy sources or consumers to the grid. The Grid Digital Twin is currently in a prototype stage and is expected to be fully developed over the next few years. When fully deployed, it will enable SP to better plan, operate and maintain the national power grid through modelling and simulations so that the actual works can be carried out in a more effective and efficient way. (Refer to Annex for more information.) Key benefits of the Grid Digital Twin include improving network planning analysis and remote monitoring of asset conditions, thereby saving manpower resources in carrying out extensive physical inspections. As the Grid Digital Twin provides a more holistic model of the grid, it can facilitate planning of infrastructure for different needs (such as installation of electric vehicle chargers, and connection of solar photovoltaic systems and energy storage systems). Progressive enhancements to the Grid Digital Twin are in place to make it more accurate and efficient, as SP continues to digitise the existing electricity assets under the network.   In tandem with the Singapore Green Plan 2030, Singapore is looking to greener sources of energy and more diversification of energy supply, such as solar deployments, energy storage systems and vehicle-to-grid technologies. In addition, power grid operations will become more complex with increasing electrification and deployment of more distributed energy resources (DERs). Currently, the national power grid comprises over 18,000 transformers, with more than 27,000 km of underground cables interconnecting over 11,000 substations. The Grid Digital Twin will therefore help to future-proof our power grid, to ensure that it is well-equipped to manage such complexities while maintaining reliability of grid operations.   Mr Ngiam Shih Chun, Chief Executive of EMA, said, “The digital twin for our national power grid will help to enhance the reliability of our electricity supply and support our transition towards greater energy sustainability. With the pressing need to tackle climate change, the power grid needs to evolve to support a more complex power system that will connect to more diverse sources of cleaner energy as well as a growing network to meet rising demand.”   Mr Stanley Huang, Group Chief Executive Officer of SP Group, said, “SP Group works closely with EMA to explore measures to improve Singapore’s grid reliability and resilience. Harnessing the power of digitisation, the Grid Digital Twin enables us to monitor and test different scenarios based on a virtual replica of the grid. We can then effectively test potential upgrades and enhancements, and future-ready innovations such as the projects under the SP Group - NTU Joint Lab to support our ambition to empower the future of energy.”   When completed, the Grid Digital Twin will be a key initiative in contributing towards Singapore’s overall efforts for greater sustainability through enhanced grid network planning and operations.   Annex: Factsheet on the Singapore Power Grid Digital Twin -- End -- About Energy Market Authority The Energy Market Authority (EMA) is a statutory board under the Singapore Ministry of Trade and Industry. Through our work, we seek to forge a progressive energy landscape for sustained growth. We aim to ensure a reliable and secure energy supply, promote effective competition in the energy market and develop a dynamic energy sector in Singapore. Visit www.ema.gov.sg for more information. Instagram: @EMA_Singapore | Facebook: facebook.com/EnergyMarketAuthority | Twitter: @EMA_sg | LinkedIn: linkedin.com/company/energy-market-authority-ema-/ About SP Group SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable and renewable energy solutions such as microgrids, cooling and heating systems for business districts and residential townships, solar energy solutions, electric vehicle fast charging and digital energy solutions for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG.   ANNEX FACTSHEET ON THE SINGAPORE POWER GRID DIGITAL TWIN A digital twin is a virtual model of physical infrastructure, processes and systems that can carry out various functions such as intelligent data analysis, computer modelling and simulation and machine learning to support users in improving planning and decision-making processes. 2. The digital twin of Singapore’s power grid will comprise two key models: Asset Twin to optimise the planning, operations and maintenance of SP’s grid assets (such as substations, transformers, switchgears and cables). The Asset Twin is able to remotely monitor and analyse the condition and performance of assets and identify potential risks in grid operations early. This allows SP Group (SP) to make informed decisions on renewal and maintenance plans accordingly. The Asset Twin is underpinned by five research projects awarded by the Energy Market Authority (EMA) to SP and Nanyang Technological University (NTU) under the SP Group - NTU Joint Laboratory3   Network Twin for impact assessment on grid. This uses modelling and simulations to determine the impact of additional loads (such as charging of electric vehicles) and distributed energy resources (such as solar photovoltaics and energy storage systems) on the grid. Using an advanced software framework known as the Multi Energy System Modelling & Optimisation (MESMO)4, the Network Twin is able to provide SP with a high-level assessment of the impact of demands on the grid and any upgrades required for different scenarios. The Network Twin is being developed by the Institute of High Performance Computing (IHPC) at the Agency for Science, Technology and Research (A*STAR), together with its technology partner TUMCREATE Ltd. The project is funded by the Public Sector Science & Technology Policy & Plans Office (S&TPPO).   Key benefits of the Grid Digital Twin are: Enhanced condition monitoring of assets and prioritisation of asset renewal, by having a decision tool that can identify risks and prioritise grid assets renewal plans. The tool will take into account health, utilisation and failure history of the grid assets.   Improvement in carrying out network planning analysis by having a better network utilisation when balancing new or peak electricity loads.   Optimisation of asset investment, by identifying potential synergies between asset renewal and upgrades for load growth without compromising grid resilience.   Grid Digital Twin comprising the Asset Twin and Network Twin (Image Credit: Energy Market Authority) KEY VISUAL FOR ASSET TWIN Overview of Asset Health and Criticality Index for the Distribution Network (Image Credit: SP Group-NTU Joint Laboratory) KEY VISUAL FOR NETWORK TWIN Dashboard for analysing electric vehicle charging impact on the distribution grid using the Network Twin (Image Credit: Institute of High Performance Computing and TUMCREATE) 1 The Asset Twin is underpinned by five research projects awarded by EMA to SP Group and Nanyang Technological University (NTU) under the SP Group - NTU Joint Laboratory. 2 The Network Twin is being developed by the Institute of High Performance Computing (IHPC) at the Agency for Science, Technology and Research (A*STAR), together with its technology partner TUMCREATE Ltd. The project is funded by the Public Sector Science & Technology Policy & Plans Office (S&TPPO). 3 The SP Group - NTU Joint Lab was established between SP Group and NTU in 2020, to explore energy-related projects in the areas of asset management and network operations. 4 MESMO is one of two primary simulation technologies that is used in the Singapore Integrated Transport Energy Model (SITEM) project. More details on SITEM can be found on A*STAR’s website: www.a-star.edu.sg/News-and-Events/a-star-news/news/press-releases/supporting-singapore-s- transition-to-electric-vehicles. Searchhttps://www.spgroup.com.sg/search?tag=digital-twin Search Singapore's First Digital Twin for National Power Gridhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Digital-Twin-for-National-Power-Grid Media Release Singapore's First Digital Twin for National Power Grid 27 October 2021 Singapore’s First Digital Twin for National Power Grid Created in collaboration with government agencies, industry players and research experts to enhance power grid resilience A brighter and more sustainable energy future – this is what Singapore’s first digital twin for the power grid will enable. Supported by the Energy Market Authority (EMA), SP Group (SP) and the Science and Technology Policy and Plans Office (S&TPPO) under the Prime Minister’s Office, the upcoming Grid Digital Twin will serve to enhance Singapore’s grid resilience to ensure grid reliability and support the deployment of cleaner energy sources.   The Grid Digital Twin is a virtual representation of the physical power grid assets and network and operates using real-time and historical data. It comprises two key models: Asset Twin1 for the health management of grid assets (such as substations, transformers, cables); and Network Twin2 for the assessment of impact on the grid when connecting new energy sources or consumers to the grid. The Grid Digital Twin is currently in a prototype stage and is expected to be fully developed over the next few years. When fully deployed, it will enable SP to better plan, operate and maintain the national power grid through modelling and simulations so that the actual works can be carried out in a more effective and efficient way. (Refer to Annex for more information.) Key benefits of the Grid Digital Twin include improving network planning analysis and remote monitoring of asset conditions, thereby saving manpower resources in carrying out extensive physical inspections. As the Grid Digital Twin provides a more holistic model of the grid, it can facilitate planning of infrastructure for different needs (such as installation of electric vehicle chargers, and connection of solar photovoltaic systems and energy storage systems). Progressive enhancements to the Grid Digital Twin are in place to make it more accurate and efficient, as SP continues to digitise the existing electricity assets under the network.   In tandem with the Singapore Green Plan 2030, Singapore is looking to greener sources of energy and more diversification of energy supply, such as solar deployments, energy storage systems and vehicle-to-grid technologies. In addition, power grid operations will become more complex with increasing electrification and deployment of more distributed energy resources (DERs). Currently, the national power grid comprises over 18,000 transformers, with more than 27,000 km of underground cables interconnecting over 11,000 substations. The Grid Digital Twin will therefore help to future-proof our power grid, to ensure that it is well-equipped to manage such complexities while maintaining reliability of grid operations.   Mr Ngiam Shih Chun, Chief Executive of EMA, said, “The digital twin for our national power grid will help to enhance the reliability of our electricity supply and support our transition towards greater energy sustainability. With the pressing need to tackle climate change, the power grid needs to evolve to support a more complex power system that will connect to more diverse sources of cleaner energy as well as a growing network to meet rising demand.”   Mr Stanley Huang, Group Chief Executive Officer of SP Group, said, “SP Group works closely with EMA to explore measures to improve Singapore’s grid reliability and resilience. Harnessing the power of digitisation, the Grid Digital Twin enables us to monitor and test different scenarios based on a virtual replica of the grid. We can then effectively test potential upgrades and enhancements, and future-ready innovations such as the projects under the SP Group - NTU Joint Lab to support our ambition to empower the future of energy.”   When completed, the Grid Digital Twin will be a key initiative in contributing towards Singapore’s overall efforts for greater sustainability through enhanced grid network planning and operations.   Annex: Factsheet on the Singapore Power Grid Digital Twin -- End -- About Energy Market Authority The Energy Market Authority (EMA) is a statutory board under the Singapore Ministry of Trade and Industry. Through our work, we seek to forge a progressive energy landscape for sustained growth. We aim to ensure a reliable and secure energy supply, promote effective competition in the energy market and develop a dynamic energy sector in Singapore. Visit www.ema.gov.sg for more information. Instagram: @EMA_Singapore | Facebook: facebook.com/EnergyMarketAuthority | Twitter: @EMA_sg | LinkedIn: linkedin.com/company/energy-market-authority-ema-/ About SP Group SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable and renewable energy solutions such as microgrids, cooling and heating systems for business districts and residential townships, solar energy solutions, electric vehicle fast charging and digital energy solutions for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG.   ANNEX FACTSHEET ON THE SINGAPORE POWER GRID DIGITAL TWIN A digital twin is a virtual model of physical infrastructure, processes and systems that can carry out various functions such as intelligent data analysis, computer modelling and simulation and machine learning to support users in improving planning and decision-making processes. 2. The digital twin of Singapore’s power grid will comprise two key models: Asset Twin to optimise the planning, operations and maintenance of SP’s grid assets (such as substations, transformers, switchgears and cables). The Asset Twin is able to remotely monitor and analyse the condition and performance of assets and identify potential risks in grid operations early. This allows SP Group (SP) to make informed decisions on renewal and maintenance plans accordingly. The Asset Twin is underpinned by five research projects awarded by the Energy Market Authority (EMA) to SP and Nanyang Technological University (NTU) under the SP Group - NTU Joint Laboratory3   Network Twin for impact assessment on grid. This uses modelling and simulations to determine the impact of additional loads (such as charging of electric vehicles) and distributed energy resources (such as solar photovoltaics and energy storage systems) on the grid. Using an advanced software framework known as the Multi Energy System Modelling & Optimisation (MESMO)4, the Network Twin is able to provide SP with a high-level assessment of the impact of demands on the grid and any upgrades required for different scenarios. The Network Twin is being developed by the Institute of High Performance Computing (IHPC) at the Agency for Science, Technology and Research (A*STAR), together with its technology partner TUMCREATE Ltd. The project is funded by the Public Sector Science & Technology Policy & Plans Office (S&TPPO).   Key benefits of the Grid Digital Twin are: Enhanced condition monitoring of assets and prioritisation of asset renewal, by having a decision tool that can identify risks and prioritise grid assets renewal plans. The tool will take into account health, utilisation and failure history of the grid assets.   Improvement in carrying out network planning analysis by having a better network utilisation when balancing new or peak electricity loads.   Optimisation of asset investment, by identifying potential synergies between asset renewal and upgrades for load growth without compromising grid resilience.   Grid Digital Twin comprising the Asset Twin and Network Twin (Image Credit: Energy Market Authority) KEY VISUAL FOR ASSET TWIN Overview of Asset Health and Criticality Index for the Distribution Network (Image Credit: SP Group-NTU Joint Laboratory) KEY VISUAL FOR NETWORK TWIN Dashboard for analysing electric vehicle charging impact on the distribution grid using the Network Twin (Image Credit: Institute of High Performance Computing and TUMCREATE) 1 The Asset Twin is underpinned by five research projects awarded by EMA to SP Group and Nanyang Technological University (NTU) under the SP Group - NTU Joint Laboratory. 2 The Network Twin is being developed by the Institute of High Performance Computing (IHPC) at the Agency for Science, Technology and Research (A*STAR), together with its technology partner TUMCREATE Ltd. The project is funded by the Public Sector Science & Technology Policy & Plans Office (S&TPPO). 3 The SP Group - NTU Joint Lab was established between SP Group and NTU in 2020, to explore energy-related projects in the areas of asset management and network operations. 4 MESMO is one of two primary simulation technologies that is used in the Singapore Integrated Transport Energy Model (SITEM) project. More details on SITEM can be found on A*STAR’s website: www.a-star.edu.sg/News-and-Events/a-star-news/news/press-releases/supporting-singapore-s- transition-to-electric-vehicles. Searchhttps://www.spgroup.com.sg/search?tag=digital-twin Search Singapore's First Digital Twin for National Power Gridhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Digital-Twin-for-National-Power-Grid Media Release Singapore's First Digital Twin for National Power Grid 27 October 2021 Singapore’s First Digital Twin for National Power Grid Created in collaboration with government agencies, industry players and research experts to enhance power grid resilience A brighter and more sustainable energy future – this is what Singapore’s first digital twin for the power grid will enable. Supported by the Energy Market Authority (EMA), SP Group (SP) and the Science and Technology Policy and Plans Office (S&TPPO) under the Prime Minister’s Office, the upcoming Grid Digital Twin will serve to enhance Singapore’s grid resilience to ensure grid reliability and support the deployment of cleaner energy sources.   The Grid Digital Twin is a virtual representation of the physical power grid assets and network and operates using real-time and historical data. It comprises two key models: Asset Twin1 for the health management of grid assets (such as substations, transformers, cables); and Network Twin2 for the assessment of impact on the grid when connecting new energy sources or consumers to the grid. The Grid Digital Twin is currently in a prototype stage and is expected to be fully developed over the next few years. When fully deployed, it will enable SP to better plan, operate and maintain the national power grid through modelling and simulations so that the actual works can be carried out in a more effective and efficient way. (Refer to Annex for more information.) Key benefits of the Grid Digital Twin include improving network planning analysis and remote monitoring of asset conditions, thereby saving manpower resources in carrying out extensive physical inspections. As the Grid Digital Twin provides a more holistic model of the grid, it can facilitate planning of infrastructure for different needs (such as installation of electric vehicle chargers, and connection of solar photovoltaic systems and energy storage systems). Progressive enhancements to the Grid Digital Twin are in place to make it more accurate and efficient, as SP continues to digitise the existing electricity assets under the network.   In tandem with the Singapore Green Plan 2030, Singapore is looking to greener sources of energy and more diversification of energy supply, such as solar deployments, energy storage systems and vehicle-to-grid technologies. In addition, power grid operations will become more complex with increasing electrification and deployment of more distributed energy resources (DERs). Currently, the national power grid comprises over 18,000 transformers, with more than 27,000 km of underground cables interconnecting over 11,000 substations. The Grid Digital Twin will therefore help to future-proof our power grid, to ensure that it is well-equipped to manage such complexities while maintaining reliability of grid operations.   Mr Ngiam Shih Chun, Chief Executive of EMA, said, “The digital twin for our national power grid will help to enhance the reliability of our electricity supply and support our transition towards greater energy sustainability. With the pressing need to tackle climate change, the power grid needs to evolve to support a more complex power system that will connect to more diverse sources of cleaner energy as well as a growing network to meet rising demand.”   Mr Stanley Huang, Group Chief Executive Officer of SP Group, said, “SP Group works closely with EMA to explore measures to improve Singapore’s grid reliability and resilience. Harnessing the power of digitisation, the Grid Digital Twin enables us to monitor and test different scenarios based on a virtual replica of the grid. We can then effectively test potential upgrades and enhancements, and future-ready innovations such as the projects under the SP Group - NTU Joint Lab to support our ambition to empower the future of energy.”   When completed, the Grid Digital Twin will be a key initiative in contributing towards Singapore’s overall efforts for greater sustainability through enhanced grid network planning and operations.   Annex: Factsheet on the Singapore Power Grid Digital Twin -- End -- About Energy Market Authority The Energy Market Authority (EMA) is a statutory board under the Singapore Ministry of Trade and Industry. Through our work, we seek to forge a progressive energy landscape for sustained growth. We aim to ensure a reliable and secure energy supply, promote effective competition in the energy market and develop a dynamic energy sector in Singapore. Visit www.ema.gov.sg for more information. Instagram: @EMA_Singapore | Facebook: facebook.com/EnergyMarketAuthority | Twitter: @EMA_sg | LinkedIn: linkedin.com/company/energy-market-authority-ema-/ About SP Group SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable and renewable energy solutions such as microgrids, cooling and heating systems for business districts and residential townships, solar energy solutions, electric vehicle fast charging and digital energy solutions for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG.   ANNEX FACTSHEET ON THE SINGAPORE POWER GRID DIGITAL TWIN A digital twin is a virtual model of physical infrastructure, processes and systems that can carry out various functions such as intelligent data analysis, computer modelling and simulation and machine learning to support users in improving planning and decision-making processes. 2. The digital twin of Singapore’s power grid will comprise two key models: Asset Twin to optimise the planning, operations and maintenance of SP’s grid assets (such as substations, transformers, switchgears and cables). The Asset Twin is able to remotely monitor and analyse the condition and performance of assets and identify potential risks in grid operations early. This allows SP Group (SP) to make informed decisions on renewal and maintenance plans accordingly. The Asset Twin is underpinned by five research projects awarded by the Energy Market Authority (EMA) to SP and Nanyang Technological University (NTU) under the SP Group - NTU Joint Laboratory3   Network Twin for impact assessment on grid. This uses modelling and simulations to determine the impact of additional loads (such as charging of electric vehicles) and distributed energy resources (such as solar photovoltaics and energy storage systems) on the grid. Using an advance

Consumption_Water Average consumption of Water (CuM) Premises Types Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 HDB 1-Room 7.8 8.0 8.3 8.4 8.1 7.7 7.5 8.1 8.3 7.9 8.1 7.8 HDB 2-Room 9.3 9.3 9.7 10.0 9.5 8.7 8.7 9.4 9.5 9.2 9.3 9.0 HDB 3-Room 12.0 12.2 12.8 12.9 12.0 11.5 11.6 12.4 12.5 12.2 12.2 12.0 HDB 4-Room 15.0 15.5 16.2 16.3 15.3 14.7 14.6 15.6 15.7 15.3 15.5 15.1 HDB 5-Room 16.1 16.7 17.8 17.7 16.7 16.0 15.6 16.9 17.1 16.7 17.0 16.4 HDB Executive 18.1 18.8 19.9 19.7 18.6 17.7 17.7 18.8 19.1 18.5 18.8 18.1 Apartment 12.8 13.1 14.4 14.3 13.2 12.7 12.5 13.1 13.8 13.8 13.8 13.3 Terrace 24.3 25.8 28.0 28.4 24.2 24.1 24.7 25.7 26.7 25.9 26.2 25.6 Semi-Detached 30.0 30.7 34.9 34.6 30.2 28.3 30.0 31.5 33.4 31.4 32.2 30.9 Bungalow 49.4 46.3 59.5 58.1 50.4 42.1 49.6 48.1 54.7 52.4 52.4 50.2

Consumption_Water Average consumption of Water (CuM) Premises Types Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 HDB 1-Room 8.1 8.3 7.9 8.1 7.8 7.8 7.8 7.2 7.8 7.8 8.1 7.8 HDB 2-Room 9.4 9.5 9.2 9.3 9.0 9.0 9.1 8.4 9.0 9.0 9.1 9.0 HDB 3-Room 12.4 12.5 12.2 12.2 12.0 11.9 12.0 11.2 12.0 12.0 12.1 11.8 HDB 4-Room 15.6 15.7 15.3 15.5 15.1 14.9 15.2 14.3 15.3 15.1 15.4 14.9 HDB 5-Room 16.9 17.1 16.7 17.0 16.4 16.1 16.7 15.8 16.8 16.5 16.8 16.2 HDB Executive 18.8 19.1 18.5 18.8 18.1 17.9 18.7 17.8 18.8 18.4 18.7 18.2 Apartment 13.1 13.8 13.8 13.8 13.3 12.8 13.0 12.7 13.7 13.5 13.4 12.8 Terrace 25.7 26.7 25.9 26.2 25.6 24.7 25.7 24.7 25.7 25.1 25.6 25.1 Semi-Detached 31.5 33.4 31.4 32.2 30.9 30.4 30.6 29.8 31.0 30.4 30.9 30.5 Bungalow 48.1 54.7 52.4 52.4 50.2 49.8 49.4 48.6 51.5 48.4 49.7 49.3

Media Release SP Group Partners Sino-Singapore Guangzhou Knowledge City To Provide District Cooling, Heating & Energy Saving Solutions Singapore & China, 18 November 2019 – SP Group (SP) today announced its partnership with the Sino-Singapore Guangzhou Knowledge City Investment and Development Co. Ltd (GKC Co). The objective is to provide district cooling and heating, and smart and clean energy solutions at the China-Singapore Guangzhou Knowledge City (CSGKC). GKC Co is a 50-50 joint venture company established by the Guangzhou Development District Administrative Committee and CapitaLand. The Memorandum of Understanding was signed by SP Group and GKC Co at the 10th SingaporeGuangdong Collaboration Council (SGCC) meeting, co-chaired by Mr. Ma Xingrui, Guangdong Governor and Mr. Ong Ye Kung, Minister for Education, Singapore, and supported by Enterprise Singapore. The implementation of the district cooling and heating networks, and other sustainable energy solutions such as solar, energy storage, energy efficiency and integrated energy management systems will enable CSGKC to enjoy substantial energy and cost savings. This will translate to a cleaner and more sustainable energy future for CSGKC and for Guangzhou city. Mr Wong Kim Yin, Group Chief Executive Officer of SP Group said: “We are privileged to partner the Guangzhou government and CapitaLand and contribute to the China-Singapore Guangzhou Knowledge City project. SP Group is committed to providing customers innovative, sustainable solutions to save energy and reduce cost. Our experience with Raffles City Chongqing and Singapore’s Marina Bay has demonstrated that our technology and operations can help customers achieve 50 per cent energy and cost savings and reduce carbon emissions. At the same time, we enhance reliability and enable customers to enjoy a high-quality sustainable lifestyle.” In September this year, Raffles City Chongqing, where SP Group operates its advanced energyefficient cooling and heating system, commenced operations. SP’s cooling operations enable Raffles City Chongqing to achieve up to 50 per cent savings in energy consumption, compared to conventional building chiller plants. SP designed and operates the world’s largest underground district cooling system at Singapore’s Marina Bay Financial district. Besides achieving substantial energy efficiency, the Marina Bay district cooling network achieved 100% reliability for 13 consecutive years, since it commenced operations in 2006. -Ends- Notes to Editor About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. About 1.5 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. SP Group also drives digital solutions to empower customers to manage their utilities, reduce consumption and save cost. For more information, please visit spgroup.com.sg or follow us on Facebook at fb.com/SPGroupSG and on Twitter @SPGroupSG.

SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP and UOB facilitate credit cardholders’ carbon offset SUSTAINABILITY SP has partnered UOB to enable UOB EVOL cardholders to offset 100 per cent or more of their household electricity carbon emissions for free when they charge their SP bill payments to their credit card via a new exclusive feature jointly launched by SP and UOB. UOB will fund and contribute 2 per cent of the billed amount to purchase My Green Credits on the SP app on behalf of the customer. My Green Credits are "green credits" in the form of Renewable Energy Certificates. As part of the UOB EVOL Card My Green Credits launch, SP is supporting NParks' One Million Trees movement to plant more trees across Singapore by 2030 through the Garden City Fund's Plant-A-Tree programme. UOB and SP will plant 50 trees in April 2023. This brings Singapore closer to becoming a City in Nature, a key pillar of the Singapore Green Plan 2030. More details in the media release here. TAGS SUSTAINABILITY YOU MIGHT BE INTERESTED TO READ SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh SP signs PPA with BASF for rooftop solar deployment

SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Tampines Central to be powered by sustainable distributed district cooling SUSTAINABILITY Minister Masagos Zulkifli witnessing the supply agreement signing ceremony with the first batch of building owners to join the distributed district cooling network – CapitaLand, CPF Board, Frasers Property, NTUC Income, OCBC Bank, and People’s Association. Tampines will be Singapore’s first town centre to be retrofitted with an interconnected, sustainable cooling solution designed by SP Group.  Seven existing buildings across the town centre – Century Square, CPF Tampines Building, Income At Tampines Junction, OCBC Tampines Centre 2, Our Tampines Hub, Tampines Mall and Tampines One, will be retrofitted to plug into this novel distributed district cooling (DDC) network, which is specially engineered for brownfield developments to provide the same cooling comfort while saving energy and lowering carbon emissions at the same time. The network which will be completed and operational in the first half of 2025, will help Tampines reduce its carbon emissions by 1,359 tonnes annually, equivalent to removing 1,236 cars off our roads. It will also achieve energy savings of more than 2,800,000 kilowatt-hour (kWh) annually, which can power more than 905 three-room HDB households for a year. Mr Masagos Zulkifli, Adviser to Tampines GROs, Minister for Social and Family Development, Second Minister for Health and Minister-in-charge of Muslim Affairs, witnessed the signing of the supply agreements between SP Group and the building owners – CapitaLand, CPF Board, Frasers Property, NTUC Income, OCBC Bank, and People’s Association. The signing ceremony was held in conjunction with the CleanEnviro Summit Singapore and the Singapore International Water Week organised by the National Environment Agency and PUB respectively. Read more in the media release here. TAGS SUSTAINABILITY YOU MIGHT BE INTERESTED TO READ SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh SP signs PPA with BASF for rooftop solar deployment

Change of Ownership/ Tenancy Utilities Account Transfer Form SP SERVICES LTD Contact Log Ref: ________________ (Acting for itself and as agent for and on behalf of PUB and City Energy Pte. Ltd. (as Trustee of City Energy Trust) for the supply of utilities, and as agent for Veolia ES Singapore Pte Ltd, Colex Environmental Pte Ltd, Cora Environment Pte Ltd, 800 Super Waste Management Pte Ltd, TEE Environmental Pte. Ltd. and Alba W&H Smart City Pte. Ltd. in relation to the collection of refuse.) NEW ACCOUNT HOLDER’S PARTICULARS (Co. Registration No. 199504470N) For Application in Personal name: Name of Transferee (Mr/Mrs/Mdm/Ms/Dr):______________________________ (“the Consumer”) Declaration Please check here if you are an undischarged bankrupt. NRIC/FIN (Copy of NRIC/FIN is required):_______________ For the purpose of application for water, gas and electricity only Date of Birth (DDMMYY): __________________________ Bankruptcy Number: _____________________________ For Application in Company name: Name of Company (Transferee): ____________________________________ Co Reg No.: _____________ Co Reg Date: _____________ (“the Consumer”) Contact Person: ______________________________ Principal Activities (I) No.: __________________________________ (As shown on your ACRA Business Profile) DETAILS OF PREMISES a. Premises Address: __________________________________________________________________________________ ________________________________________________________________ S ________________ b. Type of Occupancy: Owner Tenant c. Type of Account: Domestic Non-Domestic d. Use of Premises (See Annex): (indicate index no.) (Security Deposit required. Please make cheque payable to SP Services Ltd) e. GST Reg No. & GST Reg Date: _________________________ ____ (DD)_______(MM)_________(YYYY) Only applicable to premises with PV (ie. Photovoltaics) installed WARNING: IT IS AN OFFENCE UNDER THE PUBLIC UTILITIES ACT (CAP 261) TO MAKE ANY FALSE STATEMENT, REPRESENTATION OR DECLARATION IN CONNECTION WITH THE APPLICATION FOR WATER SUPPLIED BY THE PUBLIC UTILITIES BOARD. Utilities Account Number of Transferor (outgoing customer) (A new account number will be given to the transferee upon process of the application) Meter Reading Date DDMMYY (This form is to be submitted within 3 days from the reading date) ELECTRICITY* WATER** GAS (if any) - (Record only the white numbers) (Record only the first five numbers from the left – four black and one red.) (Record only the black numbers) The above meter readings are required to facilitate the billing of both transferor and transferee utilities accounts. Invalid readings will be rejected. *I/We acknowledge that I/we am/are required to engage a licensed electrical worker (LEW) to inspect and test my electrical installation if I have made any alteration or rewiring to it. Thereafter, the LEW will lodge a copy of Certificate of Compliance (CoC) together with this application to SPGroup to check my electrical installation if the electrical installation is exempted from an Electrical Installation Licence. **I/We acknowledge that I/we am/are required to engage a licensed plumber (LP) to submit the notification for water service installation (WSI) work if I have made any addition or alteration to existing piping. As the account holder, please ensure that you and your contractor (if any) do not tamper with or remove PUB’s water meter without PUB’s prior approval. Upon completion, please submit this form with the following documents: a. Copy of NRIC/ FIN card of transferee In addition to (a), the following documents are required for Commercial accounts: b. Copy of Business/ Company Registration Certificate c. Proof of ownership/ Tenancy agreement d. Letter of authorisation (required if signatory is not a Director according to ACRA listing) e. Initial security deposit (please visit www.spgroup.com.sg for more details) Note: This form is not applicable for master accounts, accounts starting with “930”, electricity supply above 45kVA for non-domestic accounts and temporary supply of utilities. For payment of deposit via cheque, please make the cheque payable to SP Services Ltd. For Gas Turn-on /Installation, please call City Energy Pte. Ltd. (as Trustee of City Energy Trust) at 1800-555 1661 for an appointment. Installation and Termination of gas supply fees apply. You need not call if the gas supply for the previous occupant is connected. 1. I/We agree that each application for a utility, when accepted, will constitute a binding contract between myself/ourselves and PUB / SP Services Ltd / City Energy Pte. Ltd. (as Trustee of City Energy Trust) / Veolia ES Singapore Pte Ltd / Colex Environmental Pte Ltd / Cora Environment Pte Ltd / 800 Super Waste Management Pte Ltd / TEE Environmental Pte. Ltd. and/or Alba W&H Smart City Pte. Ltd. (as the case may be) and I/we agree that such contract shall be separate and independent from each other and shall be separately enforceable. 2. In the event that I/we make an application for gas at a later date, I/we agree to be bound by the terms and conditions for supply of gas set out in Part III overleaf and such other terms and conditions which City Energy Pte. Ltd. (as Trustee of City Energy Trust) may, at its absolute discretion, notify and impose. I/We understand that nothing herein shall be constructed as an offer by City Energy Pte. Ltd. (as Trustee of City Energy Trust) to supply gas to me / us and that City Energy Pte. Ltd. (as Trustee of City Energy Trust) has the absolute discretion to reject my application for gas supply for any reason. 3. I/We acknowledge and agree that SP Services Ltd reserves the right to transfer any amounts due and owing arising from my/ our previous/ closed account to an existing/ new account belonging to me/ us. 4. I/We agree to be bound by the terms and conditions specified by each supplier as set out in Part I (Water Supply) / Part II (Electricity Supply) / Part III (Gas Supply) / Part IV (Collection of Refuse) overleaf. 5. I/We acknowledge and agree that PUB, SP Services Ltd, City Energy Pte. Ltd. (as Trustee of City Energy Trust), Veolia ES Singapore Pte Ltd, Colex Environmental Pte Ltd, Cora Environment Pte Ltd, 800 Super Waste Management Pte Ltd, TEE Environmental Pte. Ltd. and/or Alba W&H Smart City Pte. Ltd. (as the case may be) may collect, use and disclose to any third party and all particulars relating to my/our personal information, in accordance with the Personal Data Protection Act 2012 and SP Group’s data protection policy (available at SP Group’s website https://www.spgroup.com.sg/personal-data-protection-policy), for the purposes of (i) providing the requested services; (ii) billing and account management (including debt collection or recovery); (iii) conducting surveys or obtaining feedback; (iv) informing me / us of their or their related entities’ and business affiliates’ services and offers (unless I/we duly inform you otherwise); and (v) complying with all applicable laws and regulations, and business requirements. 6. If I/we am/are (or subsequently become) GST-registered, I/we agree that I/we will not issue any tax invoice for electricity sold to SP Services Ltd but hereby authorize SP Services Ltd to issue tax invoices on my/our behalf. I/We further agree that where SP Services Ltd issues any tax invoice(s) on my behalf in respect of any taxable supplies that I/we provide, SP Services Ltd shall be entitled to charge GST at the prevailing rate as at the date on which such taxable supplies are provided. 7. I/We will notify SP Services Ltd in writing immediately if there is any change to my/our GST status, including without limitation if my/our GST registration is cancelled; I/we am/are not currently GST-registered but subsequently become GST-registered; I/We am/are issued with a new GST registration number, etc. Walk-in: 490 Lor 6 Toa Payoh #09-11 HDB Hub Biz Three Lift Lobby 1 Singapore 310490 Hotline: 1800-2222333 Website: www.spgroup.com.sg Version 4.0 / 09 / 25 SP SERVICES LTD (Acting for itself and as agent for and on behalf of PUB and City Energy Pte. Ltd. (as Trustee of City Energy Trust) for the supply of utilities, and as agent for Veolia ES Singapore Pte Ltd, Colex Environmental Pte Ltd, Cora Environment Pte Ltd, 800 Super Waste Management Pte Ltd, TEE Environmental Pte. Ltd. and Alba W&H Smart City Pte. Ltd. in relation to the collection of refuse.) PART I Terms and Conditions of the Contract for the Supply of Water by the PUB 1 The Consumer shall pay an initial deposit and maintain it at an amount not less than one and a half times the monthly charges. For non-Singaporeans and nonpermanent residents an amount not less than 3 times the monthly charges. 2 The Consumer shall accept liability for this account. 3 Either party may give 4 working days' notice in writing to the other party to terminate this agreement. 4 If the water meter does not in the opinion of PUB correctly register the amount of water supplied to the Premises, PUB shall be entitled to charge such sum as it shall assess and the Consumer shall accept such assessment as final and conclusive. 5 The Consumer shall pay for the water supplied to the Premises at the appropriate water tariff according to the use of the Premises. The Consumer shall notify PUB of the change of use of the Premises within 7 days of such change. 6 The Consumer shall pay a fee on every reminder issued to the Consumer for failure to make payment in accordance with a bill sent to the Consumer. 7 The Consumer shall pay a late payment charge of 1% on any outstanding amount owed by the Consumer, or at such rate as may be gazetted by PUB from time to time. 8 PUB shall not be liable for any failure or inconsistency in the water supply to the Premises whatsoever and howsoever caused. 9 The Consumer’s attention is drawn to its duties and obligations in the Public Utilities Act (Cap 261) and the Public Utilities (Water Supply) Regulations, as amended from time to time. PART II Terms and Conditions of the Contract for the Supply of Electricity by SP Services Ltd ("SP Services") 1 The Consumer shall pay an initial deposit and maintain it at an amount not less than one and a half times the monthly charges. For non-Singaporeans and nonpermanent residents an amount not less than 3 times the monthly charges. 2 The Consumer shall accept liability for this account. 3 Either party may give 4 working days' notice in writing to the other party to terminate this agreement. 4 If the electricity meter does not in the opinion of SP Services correctly register the amount of electricity supplied to the Premises, SP Services shall be entitled to charge such sum as it shall assess. 5 The Consumer shall pay for the electricity supplied to the Premises at such rates of electricity tariffs for the appropriate category of consumer as is fixed by SP Services from time to time. 6 The Consumer shall pay a fee, as is fixed by SP Services from time to time, for every reminder issued to the Consumer for failure to make payment in accordance with a bill sent to the Consumer. 7 The Consumer shall pay a late payment charge of 1% on any outstanding amount owed by the Consumer. 8 SP Services shall not be liable for any failure or defect in the supply of electricity to the Premises whatsoever and howsoever caused. PART III Terms and Conditions of the Contract for the Supply of Gas by City Energy Pte. Ltd. (as Trustee of City Energy Trust) ("City Energy") 1 City Energy has appointed SP Services Ltd to be its agent for the opening and termination of this gas supply account, and the billing, collection and settlement of all charges under this account. 2 The Consumer shall pay an initial deposit and maintain it at an amount not less than one and a half times the monthly charges. For non-Singaporeans and nonpermanent residents an amount not less than 3 times the monthly charges. 3 The Consumer shall accept liability for this account. 4 Either party may give 4 working days' notice in writing to the other party to terminate this agreement. 5 If the gas meter does not in the opinion of City Energy correctly register the amount of gas supplied to the Premises, City Energy shall be entitled to charge such sum as it shall assess. 6 The Consumer shall pay for the gas supplied to the Premises at such rates of gas tariffs for the appropriate category of consumer as is fixed by City Energy from time to time. The Consumer shall notify SP Services Ltd of the change of use of the Premises within 7 days of such change. 7 The Consumer shall pay a fee, as is fixed by City Energy from time to time, for every reminder issued to the Consumer for failure to make payment in accordance with a bill sent to the Consumer. 8 The Consumer shall pay a late payment charge of 1% on any outstanding amount owed by the Consumer. 9 City Energy shall not be liable for any failure or defect in the supply of gas to the Premises whatsoever and howsoever caused. PART IV Terms and Conditions of the Contract for the Collection of Refuse by either Veolia ES Singapore Pte Ltd, Colex Environmental Pte Ltd, Cora Environment Pte Ltd, 800 Super Waste Management Pte Ltd, TEE Environmental Pte. Ltd. and Alba W&H Smart City Pte. Ltd. (collectively referred to as “Refuse Collection Companies”) 1 The Refuse Collection Companies have appointed SP Services Ltd to be their agent for the opening and termination of this refuse collection account, and the billing, collection and settlement of all charges under this account. 2 The Consumer shall accept liability for this account. 3 Either party may give 4 working days' notice in writing to the other party to terminate this agreement. 4 The Consumer shall pay for the refuse collection service performed at the Premises at such rates for the appropriate category of consumer as is fixed by the National Environment Agency from time to time or at such rates determined between the Consumer and the relevant Refuse Collection Company where the Premises do not fall under the Public Waste Collection Scheme and the refuse collection is contracted privately. The Consumer shall notify SP Services Ltd of the change of use of the Premises within 7 days of such change. 5 The Consumer shall pay a fee, as is fixed by the Refuse Collection Companies from time to time, for every reminder issued to the Consumer for failure to make payment in accordance with a bill sent to the Consumer. 6 The Consumer shall pay a late payment charge of 1% on any outstanding amount owed by the Consumer. 7 The Refuse Collection Companies shall not be liable for any failure or defect in the collection of refuse at the Premises whatsoever and howsoever caused. Name: NRIC/FIN: Tel No: E-mail Address: ______________________________________________ Signature of Transferor (Co Stamp if applicable) (Outgoing Customer) Mailing Address: (if different from premises) Name: _______________________________________________ Signature of Transferee (Co Stamp if applicable) (Incoming Customer) NRIC/FIN (Copy of NRIC/FIN is required): For the purpose of application for water, gas and electricity only Tel No: E-mail Address: If you're an e-bill user, your e-bill will be sent to your existing e-services email address Mailing Address: (if different from premises) For Official Use Utility A/C No: ___________________________ Application Collected by: _________________________ Deposit to be billed: $ _______________ Date of Application received: _________________ Appt Date and Time Scheduled: ____________________ Request for GIRO Form � Yes � No Remark: _____________________________________________ Walk-in: 490 Lor 6 Toa Payoh #09-11 HDB Hub Biz Three Lift Lobby 1 Singapore 310490 Hotline: 1800-2222333 Website: www.spgroup.com.sg Version 4.0 / 09 / 25 SP SERVICES LTD (Acting for itself and as agent for and on behalf of PUB and City Energy Pte. Ltd. (as Trustee of City Energy Trust) for the supply of utilities, and as agent for Veolia ES Singapore Pte Ltd, Colex Environmental Pte Ltd, Cora Environment Pte Ltd, 800 Super Waste Management Pte Ltd, TEE Environmental Pte. Ltd. and Alba W&H Smart City Pte. Ltd. in relation to the collection of refuse.) Annex Use of Premises Residential Premises For premises where water supplied are used exclusively for residential purposes including staff housing. 001 Residential 002 Home office scheme 003 Staff housing / quarters 004 Common services of HDB / condominium / private apartment 005 Hostel 006 Boarding House 007 Dormitory 008 Service apartment 009 Child care centre 010 School / education institution 011 Office 012 Retail / services 013 Food and beverage 014 Place of worship 015 Bin centre 016 Carpark 017 Welfare facilities 018 Construction site 019 Residents’ / senior citizens’ corner Commercial Premises For premises which is used for the purposes of or in connection with any trade, business or profession. 901 Residential (for Shophouses only) 902 Home office scheme (for Shophouses only) 903 Staff housing / quarters (for Shophouses only) 905 Hostel 906 Boarding House 907 Dormitory 908 Service apartment 909 Child care centre 910 School / education institution 911 Office 912 Retail / services 913 Food and beverage 914 Place of worship 915 Bin centre 916 Carpark 917 Welfare facilities 918 Construction site 920 Industrial 921 Government / public facilities 922 Medical facilities 923 Warehouse / storage facilities 924 Farm 925 Sports and recreation 926 Common services Walk-in: 490 Lor 6 Toa Payoh #09-11 HDB Hub Biz Three Lift Lobby 1 Singapore 310490 Hotline: 1800-2222333 Website: www.spgroup.com.sg Version 4.0 / 09 / 25

MEDIA RELEASE ELECTRICITY TARIFF REVISION FOR THE PERIOD 1 JANUARY TO 31 MARCH 2020 Singapore, 30 December 2019 – For the period from 1 January to 31 March 2020, electricity tariffs (before 7% GST) will increase by an average of 3.5% or 0.81 cent per kWh compared with the previous quarter. This is due to higher energy cost compared with the previous quarter. For households, the electricity tariff (before 7% GST) will increase from 23.43 to 24.24 cents per kWh for 1 January to 31 March 2020. The average monthly electricity bill for families living in four-room HDB flats will increase by $2.76 (before 7% GST) (see Appendix 3 for the average monthly electricity bill for different household types). Cents/kWh 25.00 24.00 23.00 22.00 21.00 20.00 19.00 18.00 17.00 16.00 15.00 Quarterly Household Electricity Tariff* 24.13 23.65 23.85 24.22 24.24 23.43 22.79 22.15 Apr - Jun '18 Jul - Sep '18 Oct - Dec '18Jan - Mar '19 Apr - Jun '19 Jul - Sep '19 Oct - Dec '19Jan - Mar '20 *before 7% GST SP Group reviews the electricity tariffs quarterly based on guidelines set by the Energy Market Authority (EMA), the electricity industry regulator. The tariffs given in Appendix 1 have been approved by the EMA. Issued by: SP Group 2 Kallang Sector Singapore 349277 www.spgroup.com.sg Appendix 1 ELECTRICITY TARIFFS FROM 1 JANUARY 2020 LOW TENSION SUPPLIES, DOMESTIC All units, ¢/kWh LOW TENSION SUPPLIES, NON-DOMESTIC All units, ¢/kWh HIGH TENSION SMALL (HTS) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh HIGH TENSION LARGE (HTL) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh EXTRA HIGH TENSION (EHT) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh Existing Tariff (without GST) New Tariff (without 7% GST) New Tariff (with 7% GST) 23.43 24.24 25.94 23.43 24.24 25.94 8.90 8.90 9.52 13.35 13.35 14.28 20.85 21.76 23.28 12.71 13.28 14.21 0.59 0.59 0.63 8.90 8.90 9.52 13.35 13.35 14.28 20.63 21.54 23.05 12.70 13.27 14.20 0.59 0.59 0.63 7.87 7.87 8.42 11.81 11.81 12.64 19.72 20.62 22.06 12.60 13.16 14.08 0.48 0.48 0.51 Appendix 2 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: a) Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of fuel and power generation. The fuel cost is the cost of imported natural gas, which is tied to oil prices by commercial contracts. The cost of power generation covers mainly the costs of operating the power stations, such as the manpower and maintenance costs, as well as the capital cost of the stations. b) Network costs (paid to SP PowerAssets): This fee is reviewed annually. This is to recover the cost of transporting electricity through the power grid. c) Market Support Services Fee (paid to SP Services): This fee is reviewed annually. This is to recover the costs of billing and meter reading, data management, retail market systems as well as for market development initiatives. d) Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q1 2020 TARIFF (before 7% GST) Market Admin & PSO Fee (No Change) 0.06¢/kWh (<1%) MSS Fee (No Change) 0.40¢/kWh (1.7%) %) Network Costs (No Change) 5.44¢/kWh (22.4%) Energy Costs (Increase by 0.81¢/kWh) 18.34¢/kWh (75.7%) Appendix 3 AVERAGE MONTHLY ELECTRICITY BILLS OF DOMESTIC CUSTOMERS (TARIFF WEF 1 JANUARY 2020) (before 7% GST) Types of Premises Average monthly consumption per Customer Average Monthly Bill New Average Monthly Bill Average Change in Monthly Bill kWh $(a) $(b) $(b-a) % HDB 1 Room 125.84 29.48 30.50 1.02 3.5 HDB 2 Room 168.47 39.47 40.84 1.37 3.5 HDB 3 Room 249.72 58.51 60.53 2.02 3.5 HDB 4 Room 340.08 79.68 82.44 2.76 3.5 HDB 5 Room 395.84 92.75 95.95 3.20 3.5 HDB Executive 485.11 113.66 117.59 3.93 3.5 Apartment 530.96 124.40 128.70 4.30 3.5 Terrace 803.92 188.36 194.87 6.51 3.5 Semi-Detached 1,084.08 254.00 262.78 8.78 3.5 Bungalow 2,254.95 528.33 546.60 18.27 3.5 Average 396.44 92.89 96.10 3.21 3.5

SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Empowering talent RELIABILITY With a staff strength of more than 3,700, how do the People of SP stay connected and build a collaborative culture to achieve synergistic outcomes? We speak to Benjamin Festin, Vice President of Human Resource and Muhammad Ariff Bin Ramli, Technical Officer from Gas Operations at SP Group (SP). Benjamin describes how SP is constantly designing programmes for employees to grow and upskill, while Ariff shares how he feels empowered to assume greater responsibilities in his job role. What are your responsibilities at SP Group? Benjamin (B): I lead the talent development unit in the Human Resource department at SP. We are constantly on the lookout for people with diverse and unique skills who can contribute to the organisation’s rapid expansion locally and in the region. To build a strong and committed team, we ensure our workforce is equipped with current and future-ready capabilities, stay relevant and help groom our next generation of leaders. We invest in our staff’s professional growth, through training and development programmes. I also enjoy the role I double-hat in, as Chairman of the ReCharge Committee. Our team organises a range of activities to enhance and enrich staff well-being, such as sports, recreation, wellness and even our company’s Family Day! Ariff (A): I am part of the Gas Operations team that renews gas pipes for residential and commercial projects to ensure reliable gas supply for customers’ daily needs. We work closely with authorities and contractors, often completing projects within a tight timeline. An example would be a tunnelling project where we had to use a special digging machine at 30 meters beneath ground level to pave the way for laying of gas pipes. A key motivator for me is knowing that what I do impacts the daily lives of people in Singapore.   What’s one memorable work experience you’ve had? B: During the Covid-19 pandemic I was touched to witness the selflessness of our colleagues. They continued to carry out their work and endure long hours in hot protective gear to ensure critical services continue to be made available. I developed a newfound respect for our colleagues working on power grid services! Muhammad Ariff Bin Ramli (in yellow outfit), with contractors working on commissioning works during the pandemic. A: When most people could work from home during the pandemic to keep safe, our team and the contractors continued to expedite urgent gas renewal works. This was a particularly challenging as the daily rise in infection cases affected the number of workers available for work. Looking back, I am so proud we managed to push through during that period. What would you say to people considering a career at SP? Benjamin Festin (third from left) with the ReCharge committee at the SP Fun Walk 2023. B: It’s an exciting time to join us as we are expanding our presence in Singapore and the region. If you’re looking for a role that allows you to play a part in securing Singapore’s energy future, consider SP! We also play an active role in social and community service, with outreach programmes growing from strength to strength catering to seniors, kids and youth, that YOU can be part of. Ariff: We are always encouraged to upgrade ourselves with easy access to a variety of courses to prepare us for future challenges and demands. The team spirit is also high. It’s like working in a big family where we always have each other’s back! Find out more about our career opportunities here: spgrp.sg/3sbjyJ6 TAGS PEOPLE OF SPSUSTAINABILITYRELIABILITY YOU MIGHT BE INTERESTED TO READ How this 'grid doctor' maintains the health of Singapore's electricity network so everything stays on Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing

B4 HOME | THE STRAITS TIMES | THURSDAY, JANUARY 10, 2019 | SP Group launches e-car charging points First batch of 38 points at eight sites near food centres; firm aims to roll out 1,000 by 2020 Christopher Tan Senior Transport Correspondent Energy provider SP Group has rolled out its first batch of electric vehicle charging points, in time for ride-hailing firm Grab to plug into a fleet of electric cars. The 38 points – 19 43 kilowatt (kw) alternate current (AC) chargers and 19 50kw direct current (DC) chargers – are able to power up a mid-sized electric car within an hour, compared with six to eight hours via household chargers. SP said yesterday the points are at eight locations across the island, with all sited near food centres to allow drivers to take a break while their cars are being juiced up. They are the first of 1,000 charging points SP aims to launch by 2020. About one-quarter of the total will be DC chargers. Users can locate and access available charging points via the SP app, which can be downloaded from the iTunes App Store and Google Play. The app alerts users when charging is completed, and facilitates payment via DBS and POSB cards. Other cards will be included soon, SP said. The AC system will charge a midsized car in 45 to 60 minutes, while the DC charger will do so within half an hour or so. SP said it plans to introduce 350kw chargers, which can provide a full charge in about 15 minutes, “over the next few years”. Currently, rates are 41.4 and 47.3 cents per kilowatt hour for its AC and DC chargers, respectively. At these rates, SP said drivers will see at least 50 per cent cost savings compared with those who drive comparable petrol-powered models. But The Straits Times understands Grab will have discounted rates for drivers of its electric fleet. The company is expected to take delivery of 20 Hyundai Kona Electric crossovers this month. These cars – with a range in excess of 400km on a full charge – are part of 200 units Grab has ordered. The ride-hailing firm announced last August that it would introduce the cars as part of a partnership with SP Group. When contacted, Hyundai agent Komoco would only say it had sold some Kona Electric cars to Grab and ComfortDelGro. It will unveil the car at the Singapore Motorshow today. With seven new battery-powered models due to be launched here this year, the percentage of electric cars is set to rise from its currently negligible share of less than 0.1 per cent. But industry watchers said consumers – the vast majority of whom live in high-rises – will consider switching only when a sizeable public charging network is in place. SP Group chief executive Wong Kim Yin said SP’s charging network will “encourage a wider adoption of green mobility in Singapore, and enable drivers to save”. christan@sph.com.sg SCAN TO WATCH How to use SP Group’s electric vehicle charging point. http://str.sg/charge SP Group’s high-speed electric vehicle charging points, consisting of 19 43kilowatt (kw) alternate current chargers and 19 50kw direct current chargers, are able to charge a mid-sized electric car within an hour. ST PHOTO: CHRISTOPHER TAN Source: The Straits Times © Singapore Press Holdings Limited. Permission required for reproduction.

P2 2018 年 6 月 19 日 星 期 二 WB FOCUS 焦 点 新 闻 2020 年 底 前 设 最 大 网 络 电 动 车 充 电 料 快 二 至 六 倍 新 能 源 集 团 全 岛 多 个 设 施 内 已 设 有 充 电 点 , 由 电 动 车 组 成 的 公 司 车 队 可 轻 易 在 任 何 一 个 充 电 点 充 电 。 李 思 敏 报 道 leesimin@sph.com.sg 梁 伟 康 摄 影 电 动 车 用 户 往 后 可 更 便 利 充 电 。 新 能 源 集 团 将 在 2020 年 底 之 前 设 置 本 地 最 大 公 共 电 动 车 充 电 网 络 , 充 电 时 间 估 计 比 现 有 充 电 设 备 快 二 至 六 倍 。 ▲ 用 户 往 后 可 直 接 通 过 新 能 源 集 团 手 机 应 用 预 约 充 电 点 和 付 费 , 也 可 随 时 查 询 充 电 情 况 。 新 能 源 集 团 (SP Group) 今 早 宣 布 将 在 全 岛 各 处 设 置 500 个 充 电 点 , 其 中 30 个 会 率 先 在 今 年 底 投 入 服 务 。 集 团 也 宣 布 今 天 起 为 购 买 和 安 装 充 电 设 备 进 行 招 标 。 已 有 数 名 业 者 在 本 地 提 供 电 动 车 充 电 设 备 , 不 过 新 能 源 指 出 , 它 设 置 的 所 有 充 电 点 将 开 放 让 公 众 使 用 。 集 团 总 裁 黄 锦 贤 说 :“ 我 们 的 充 电 网 络 不 仅 开 放 让 公 众 使 用 , 也 会 遍 布 全 岛 各 地 , 充 电 时 间 也 较 快 , 这 项 计 划 无 疑 是 一 个 游 戏 颠 覆 者 。” 本 地 现 有 充 电 设 备 的 充 电 功 率 平 均 为 7.4 千 瓦 (kW), 新 能 源 的 则 分 为 交 流 电 流 (AC) 和 直 流 电 (DC) 两 种 , 功 率 介 于 22 千 瓦 至 50 千 瓦 , 比 现 有 设 备 的 充 电 时 间 快 二 至 六 倍 , 其 中 连 接 至 直 流 电 设 备 的 电 动 车 最 快 能 在 30 分 钟 内 完 成 充 电 。 集 团 战 略 发 展 总 监 吴 自 强 说 , 公 开 充 电 点 会 设 置 在 购 物 中 心 、 住 宅 区 和 工 业 区 等 地 。 用 户 日 后 只 需 下 载 公 司 的 手 机 应 用 并 报 名 成 为 用 户 , 就 能 通 过 应 用 预 定 充 电 点 和 付 费 , 并 随 时 查 询 充 电 情 况 。 至 于 付 费 系 统 , 吴 自 强 透 露 公 司 将 采 用 分 层 (tiered) 付 费 结 构 , 详 情 会 在 日 后 公 布 。 不 过 他 也 透 露 , 被 发 现 在 完 成 充 电 后 没 有 把 车 开 走 的 用 户 会 被 罚 款 , 这 是 为 了 确 保 其 他 用 户 之 后 能 使 用 这 些 充 电 点 。 除 了 将 推 出 最 大 公 共 电 动 车 充 电 网 络 , 新 能 源 也 已 从 前 年 起 逐 渐 将 公 司 的 服 务 车 辆 更 换 为 电 动 车 , 目 前 已 有 30 辆 电 动 车 投 入 服 务 , 它 希 望 接 下 来 能 将 公 司 所 有 300 多 辆 服 务 车 辆 更 换 为 电 动 车 。