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Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/shaping-the-evolution-of-electricity-meters-in-the-past-25-years SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Shaping the evolution of electricity meters in the past 25 years RELIABILITY Vice President of SP Services’ Metering Branch Razali Bin Mohd. “If my coral dies, you pay”, is a customer’s comment that 51-year-old Razali Bin Mohd recalls in an unforgettable experience during his earlier days as an engineer. His team was carrying out electricity meter replacement works then. In this unique situation, when the customer was informed that the power supply will be temporarily disrupted during the replacement, she requested for a mobile electrical generator to keep her coral tanks maintained at four degrees Celsius during the servicing period. Handling a multitude of customer requests, is part and parcel of stakeholder management in Razali’s job at SP Group (SP). Over his 25 years with SP, the Vice President of SP Services’ Metering Branch has seen the evolution of analogue electricity meters manually read by meter readers to smart meters that can now be monitored remotely. As of May 2022, Razali and his team have deployed over 650,000 smart electricity meters islandwide. In the next few years, all 1.4 million residential households in Singapore will be equipped with smart meters. “I cherish this experience the most as we took great lengths to incept this idea and eventually see it come to fruition. As this project had a nation-wide impact, I remembered we went to the Parliament to present our plans to the Mayors, and convinced the relevant agencies to support our deployment plan.” Razali now has another ambitious task ahead of him. Besides rolling out smart electricity meters nationwide, his team also won the contract for Singapore’s first large-scale smart water meter programme for PUB in Apr 2021. Over the next 15 years, they will be developing the metering system, enhancing the wireless communications network, deploying, operating and maintaining over 300,000 smart water meters. “We faced intense competition against strong contenders and various challenges during the tender process. Our strong teamwork and expertise in smart electricity meter deployment has enabled us to secure this strategic partnership. The late-night calls with counterparts from different parts of the world were all worth it!” Interestingly, his career options after graduating as an electrical engineering graduate from Nanyang Technological University were between a cadet pilot at a leading airline and an engineer at SP. He received SP’s letter of offer on the day of his final round of interview for the cadet pilot position. “I just went with my gut feel and I am convinced now looking back, it was meant to be.” he recalled fondly.   Razali with his colleagues from the metering team at the old St James District Office in 2011. Back in the late 90s, Razali’s key responsibilities included working with contractors to install and maintain meters for residential and commercial customers, procure new meters, handle project tenders and manage customer feedback.  The implementation of smart electricity meters in Singapore has been the highlight of his career. Razali with colleagues from SP Services and SP Digital on an overseas trip to Itron’s office in San Francisco, to adopt best practices from the implementation of the US’ smart meter programme. Before the opening of Singapore’s electricity retail market in 2014, Razali and his team travelled to San Francisco and Melbourne to learn how these cities deployed smart meters successfully. “The study trip shortened our learning curve and prevented potential pitfalls.” SP is one of the first few utility companies in the world that has separated its communication network card from the meter. In other parts of the world, communication modules are integrated within the meters. Hence, if the communication part fails, the entire meter must be replaced. In Singapore, the decision was to adopt a “modular” structure for parts to be replaced separately if they are faulty. This will not only save cost, but also eliminate supply interruption and reduce inconvenience to the customers. CEO of SP Services Law Chin Ho (sixth from left) and Razali with the SP Services team that won the contract for Singapore’s first large-scale smart water meter programme for PUB in Apr 2021. Razali is thankful for all the growth opportunities at SP and is committed to continue rising to the challenges in the evolving energy industry. “I wake up every day looking forward to the next challenge at work. I am thankful for the wonderful team support. We are constantly innovating and finding solutions to problems. It gives me a huge sense of job satisfaction!” Volunteering trip with SP colleagues in Cambodia in 2015. In his free time, Razali enjoys travelling for nature walks, trekking, snorkelling, and exploring other types of land and sea activities. He also finds meaning in organising charity trips to children’s orphanages in Thailand, Cambodia and Indonesia and has even rallied his colleagues to join him in distributing essential items for these vulnerable communities. With borders reopening, Razali hopes to revive this initiative very soon! TAGS PUB SMART WATER METERINGPEOPLE OF SPSMART ELECTRICITY METERSAMISP SERVICES YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/shaping-the-evolution-of-electricity-meters-in-the-past-25-years SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Shaping the evolution of electricity meters in the past 25 years RELIABILITY Vice President of SP Services’ Metering Branch Razali Bin Mohd. “If my coral dies, you pay”, is a customer’s comment that 51-year-old Razali Bin Mohd recalls in an unforgettable experience during his earlier days as an engineer. His team was carrying out electricity meter replacement works then. In this unique situation, when the customer was informed that the power supply will be temporarily disrupted during the replacement, she requested for a mobile electrical generator to keep her coral tanks maintained at four degrees Celsius during the servicing period. Handling a multitude of customer requests, is part and parcel of stakeholder management in Razali’s job at SP Group (SP). Over his 25 years with SP, the Vice President of SP Services’ Metering Branch has seen the evolution of analogue electricity meters manually read by meter readers to smart meters that can now be monitored remotely. As of May 2022, Razali and his team have deployed over 650,000 smart electricity meters islandwide. In the next few years, all 1.4 million residential households in Singapore will be equipped with smart meters. “I cherish this experience the most as we took great lengths to incept this idea and eventually see it come to fruition. As this project had a nation-wide impact, I remembered we went to the Parliament to present our plans to the Mayors, and convinced the relevant agencies to support our deployment plan.” Razali now has another ambitious task ahead of him. Besides rolling out smart electricity meters nationwide, his team also won the contract for Singapore’s first large-scale smart water meter programme for PUB in Apr 2021. Over the next 15 years, they will be developing the metering system, enhancing the wireless communications network, deploying, operating and maintaining over 300,000 smart water meters. “We faced intense competition against strong contenders and various challenges during the tender process. Our strong teamwork and expertise in smart electricity meter deployment has enabled us to secure this strategic partnership. The late-night calls with counterparts from different parts of the world were all worth it!” Interestingly, his career options after graduating as an electrical engineering graduate from Nanyang Technological University were between a cadet pilot at a leading airline and an engineer at SP. He received SP’s letter of offer on the day of his final round of interview for the cadet pilot position. “I just went with my gut feel and I am convinced now looking back, it was meant to be.” he recalled fondly.   Razali with his colleagues from the metering team at the old St James District Office in 2011. Back in the late 90s, Razali’s key responsibilities included working with contractors to install and maintain meters for residential and commercial customers, procure new meters, handle project tenders and manage customer feedback.  The implementation of smart electricity meters in Singapore has been the highlight of his career. Razali with colleagues from SP Services and SP Digital on an overseas trip to Itron’s office in San Francisco, to adopt best practices from the implementation of the US’ smart meter programme. Before the opening of Singapore’s electricity retail market in 2014, Razali and his team travelled to San Francisco and Melbourne to learn how these cities deployed smart meters successfully. “The study trip shortened our learning curve and prevented potential pitfalls.” SP is one of the first few utility companies in the world that has separated its communication network card from the meter. In other parts of the world, communication modules are integrated within the meters. Hence, if the communication part fails, the entire meter must be replaced. In Singapore, the decision was to adopt a “modular” structure for parts to be replaced separately if they are faulty. This will not only save cost, but also eliminate supply interruption and reduce inconvenience to the customers. CEO of SP Services Law Chin Ho (sixth from left) and Razali with the SP Services team that won the contract for Singapore’s first large-scale smart water meter programme for PUB in Apr 2021. Razali is thankful for all the growth opportunities at SP and is committed to continue rising to the challenges in the evolving energy industry. “I wake up every day looking forward to the next challenge at work. I am thankful for the wonderful team support. We are constantly innovating and finding solutions to problems. It gives me a huge sense of job satisfaction!” Volunteering trip with SP colleagues in Cambodia in 2015. In his free time, Razali enjoys travelling for nature walks, trekking, snorkelling, and exploring other types of land and sea activities. He also finds meaning in organising charity trips to children’s orphanages in Thailand, Cambodia and Indonesia and has even rallied his colleagues to join him in distributing essential items for these vulnerable communities. With borders reopening, Razali hopes to revive this initiative very soon! TAGS PUB SMART WATER METERINGPEOPLE OF SPSMART ELECTRICITY METERSAMISP SERVICES YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/shaping-the-evolution-of-electricity-meters-in-the-past-25-years SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Shaping the evolution of electricity meters in the past 25 years RELIABILITY Vice President of SP Services’ Metering Branch Razali Bin Mohd. “If my coral dies, you pay”, is a customer’s comment that 51-year-old Razali Bin Mohd recalls in an unforgettable experience during his earlier days as an engineer. His team was carrying out electricity meter replacement works then. In this unique situation, when the customer was informed that the power supply will be temporarily disrupted during the replacement, she requested for a mobile electrical generator to keep her coral tanks maintained at four degrees Celsius during the servicing period. Handling a multitude of customer requests, is part and parcel of stakeholder management in Razali’s job at SP Group (SP). Over his 25 years with SP, the Vice President of SP Services’ Metering Branch has seen the evolution of analogue electricity meters manually read by meter readers to smart meters that can now be monitored remotely. As of May 2022, Razali and his team have deployed over 650,000 smart electricity meters islandwide. In the next few years, all 1.4 million residential households in Singapore will be equipped with smart meters. “I cherish this experience the most as we took great lengths to incept this idea and eventually see it come to fruition. As this project had a nation-wide impact, I remembered we went to the Parliament to present our plans to the Mayors, and convinced the relevant agencies to support our deployment plan.” Razali now has another ambitious task ahead of him. Besides rolling out smart electricity meters nationwide, his team also won the contract for Singapore’s first large-scale smart water meter programme for PUB in Apr 2021. Over the next 15 years, they will be developing the metering system, enhancing the wireless communications network, deploying, operating and maintaining over 300,000 smart water meters. “We faced intense competition against strong contenders and various challenges during the tender process. Our strong teamwork and expertise in smart electricity meter deployment has enabled us to secure this strategic partnership. The late-night calls with counterparts from different parts of the world were all worth it!” Interestingly, his career options after graduating as an electrical engineering graduate from Nanyang Technological University were between a cadet pilot at a leading airline and an engineer at SP. He received SP’s letter of offer on the day of his final round of interview for the cadet pilot position. “I just went with my gut feel and I am convinced now looking back, it was meant to be.” he recalled fondly.   Razali with his colleagues from the metering team at the old St James District Office in 2011. Back in the late 90s, Razali’s key responsibilities included working with contractors to install and maintain meters for residential and commercial customers, procure new meters, handle project tenders and manage customer feedback.  The implementation of smart electricity meters in Singapore has been the highlight of his career. Razali with colleagues from SP Services and SP Digital on an overseas trip to Itron’s office in San Francisco, to adopt best practices from the implementation of the US’ smart meter programme. Before the opening of Singapore’s electricity retail market in 2014, Razali and his team travelled to San Francisco and Melbourne to learn how these cities deployed smart meters successfully. “The study trip shortened our learning curve and prevented potential pitfalls.” SP is one of the first few utility companies in the world that has separated its communication network card from the meter. In other parts of the world, communication modules are integrated within the meters. Hence, if the communication part fails, the entire meter must be replaced. In Singapore, the decision was to adopt a “modular” structure for parts to be replaced separately if they are faulty. This will not only save cost, but also eliminate supply interruption and reduce inconvenience to the customers. CEO of SP Services Law Chin Ho (sixth from left) and Razali with the SP Services team that won the contract for Singapore’s first large-scale smart water meter programme for PUB in Apr 2021. Razali is thankful for all the growth opportunities at SP and is committed to continue rising to the challenges in the evolving energy industry. “I wake up every day looking forward to the next challenge at work. I am thankful for the wonderful team support. We are constantly innovating and finding solutions to problems. It gives me a huge sense of job satisfaction!” Volunteering trip with SP colleagues in Cambodia in 2015. In his free time, Razali enjoys travelling for nature walks, trekking, snorkelling, and exploring other types of land and sea activities. He also finds meaning in organising charity trips to children’s orphanages in Thailand, Cambodia and Indonesia and has even rallied his colleagues to join him in distributing essential items for these vulnerable communities. With borders reopening, Razali hopes to revive this initiative very soon! TAGS PUB SMART WATER METERINGPEOPLE OF SPSMART ELECTRICITY METERSAMISP SERVICES YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/shaping-the-evolution-of-electricity-meters-in-the-past-25-years SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Shaping the evolution of electricity meters in the past 25 years RELIABILITY Vice President of SP Services’ Metering Branch Razali Bin Mohd. “If my coral dies, you pay”, is a customer’s comment that 51-year-old Razali Bin Mohd recalls in an unforgettable experience during his earlier days as an engineer. His team was carrying out electricity meter replacement works then. In this unique situation, when the customer was informed that the power supply will be temporarily disrupted during the replacement, she requested for a mobile electrical generator to keep her coral tanks maintained at four degrees Celsius during the servicing period. Handling a multitude of customer requests, is part and parcel of stakeholder management in Razali’s job at SP Group (SP). Over his 25 years with SP, the Vice President of SP Services’ Metering Branch has seen the evolution of analogue electricity meters manually read by meter readers to smart meters that can now be monitored remotely. As of May 2022, Razali and his team have deployed over 650,000 smart electricity meters islandwide. In the next few years, all 1.4 million residential households in Singapore will be equipped with smart meters. “I cherish this experience the most as we took great lengths to incept this idea and eventually see it come to fruition. As this project had a nation-wide impact, I remembered we went to the Parliament to present our plans to the Mayors, and convinced the relevant agencies to support our deployment plan.” Razali now has another ambitious task ahead of him. Besides rolling out smart electricity meters nationwide, his team also won the contract for Singapore’s first large-scale smart water meter programme for PUB in Apr 2021. Over the next 15 years, they will be developing the metering system, enhancing the wireless communications network, deploying, operating and maintaining over 300,000 smart water meters. “We faced intense competition against strong contenders and various challenges during the tender process. Our strong teamwork and expertise in smart electricity meter deployment has enabled us to secure this strategic partnership. The late-night calls with counterparts from different parts of the world were all worth it!” Interestingly, his career options after graduating as an electrical engineering graduate from Nanyang Technological University were between a cadet pilot at a leading airline and an engineer at SP. He received SP’s letter of offer on the day of his final round of interview for the cadet pilot position. “I just went with my gut feel and I am convinced now looking back, it was meant to be.” he recalled fondly.   Razali with his colleagues from the metering team at the old St James District Office in 2011. Back in the late 90s, Razali’s key responsibilities included working with contractors to install and maintain meters for residential and commercial customers, procure new meters, handle project tenders and manage customer feedback.  The implementation of smart electricity meters in Singapore has been the highlight of his career. Razali with colleagues from SP Services and SP Digital on an overseas trip to Itron’s office in San Francisco, to adopt best practices from the implementation of the US’ smart meter programme. Before the opening of Singapore’s electricity retail market in 2014, Razali and his team travelled to San Francisco and Melbourne to learn how these cities deployed smart meters successfully. “The study trip shortened our learning curve and prevented potential pitfalls.” SP is one of the first few utility companies in the world that has separated its communication network card from the meter. In other parts of the world, communication modules are integrated within the meters. Hence, if the communication part fails, the entire meter must be replaced. In Singapore, the decision was to adopt a “modular” structure for parts to be replaced separately if they are faulty. This will not only save cost, but also eliminate supply interruption and reduce inconvenience to the customers. CEO of SP Services Law Chin Ho (sixth from left) and Razali with the SP Services team that won the contract for Singapore’s first large-scale smart water meter programme for PUB in Apr 2021. Razali is thankful for all the growth opportunities at SP and is committed to continue rising to the challenges in the evolving energy industry. “I wake up every day looking forward to the next challenge at work. I am thankful for the wonderful team support. We are constantly innovating and finding solutions to problems. It gives me a huge sense of job satisfaction!” Volunteering trip with SP colleagues in Cambodia in 2015. In his free time, Razali enjoys travelling for nature walks, trekking, snorkelling, and exploring other types of land and sea activities. He also finds meaning in organising charity trips to children’s orphanages in Thailand, Cambodia and Indonesia and has even rallied his colleagues to join him in distributing essential items for these vulnerable communities. With borders reopening, Razali hopes to revive this initiative very soon! TAGS PUB SMART WATER METERINGPEOPLE OF SPSMART ELECTRICITY METERSAMISP SERVICES YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search 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The Business Times | Tuesday, June 27, 2017 | Digital transformation in the spotlight Panel members: ■ Prashant Agarwal, Director, AIA Edge (Group Innovation) ■ Tan Yoong Heng, Singapore Office Leader, ARUP ■ Chia Hock Lai, President of Singapore FinTech Association ■ Philip Heah, Senior Director (Next Generation Infrastructure & SMEs), Development Group, IMDA ■ Lai Weng Yew, Vice-President, Business Application Services, NCS ■ Neo Chia Yann, Director, Consulting Practice, Business Application Services, NCS ■ Tamsin Greulich-Smith, Chief, Smart Health Leadership Centre ■ Bernard Leong, Head of Post Office Network and Digital Services, Singapore Post ■ Chang Sau Sheong, Managing Director, Digital Technology, SP Group ■ Yeo Choon Chong, Deputy CEO, Urban Development, Surbana Moderator: Poon King Wang, Director, Lee Kuan Yew Centre for Innovative Cities, SUTD SPONTANEITY can easily go wrong. But this was not the case at the second BT–NCS roundtable discussion. Immediately after host Lai Weng Yew, vice-president, Business Application Services at NCS, welcomed the panelists, the exchange of views at this discussion was free-flowing and easygoing. The topic of the discussion was on point about what companies are facing today – Transformative Leadership in the Age of Digital Disruption. The roundtable was moderated by Poon King Wang, director, Lee Kuan Yew Centre for Innovative Cities at the Singapore University of Technology and Design (SUTD). During the discussion, the terms “digital transformation” and “digital disruption” came up frequently, but Mr Poon defined that digital transformation is generally the response to digital disruption. While the participants at the discussion may have been technology leaders from the public and private sectors, their focus was resolutely centred on people – their employees and customers. Some of their concerns were guiding their teams through the ongoing digital transformation and how to avoid isolating their customers along the way. The speakers agreed that digital transformation was not easy to implement to bring about the desired results. PEOPLE MATTER Leaders have to cultivate support for transformation at various levels of an organisation. Bernard Leong, head, post office network and digital services, Singapore Post (SingPost) said: “People love to talk about transformation, but they don’t love to change.” Prashant Agarwal, director, AIA Edge (Group Innovation) added: “(It) is natural to look for excuses to hang on to what one knows.” Tamsin Greulich-Smith of NUS-ISS, Smart Health Leadership Centre, noted that in the approach taken with the Smart Nation initiative, the government has set out the vision and plays the role of enabler while encouraging people to drive the changes. She said it’s an exciting approach to cascading sustainable change, but some people need time to adjust to it, perhaps feeling they have been put into the driver’s seat without instructions. Leaders have to be customer-centric too. Neo Chia Yann, director, Consulting Practice, Business Application Services at NCS, gave an example of how her team is working with their customers in their digital transformation. That is using digital solutions to solve their customers’ problems. This involves “design thinking” and “looking from the user’s perspective”, she added. Chia Hock Lai, president, Singapore FinTech Association, said: “Customer expectations are driving the digital transformation.” He shared his observation that the customer’s last favourable experience is what they expect on their next visit. He also noted that user reactions to technology changes varied across age groups. His point was supported by Ms Greulich-Smith who said that “in any kind of transformation, it’s about offering choice”. Focusing on how people benefit from tech and infrastructure is key in a Smart Nation. Present at the roundtable was Philip Heah, senior director (next generation infrastructure & SMEs), development group, IMDA. He shared that the term “smart nation” evolved from the idea of a “smart city”, where government was not only helping to pull technology and industry, but also national policy and the community into a cohesive whole, hence not just enabling “hardware” but also “heartware” with the community. Yeo Choon Chong, deputy CEO, urban development, Surbana Jurong Consultants, concurred. A smart city is often defined as one that has smart infrastructure. He considered the smart nation an idea with a higher purpose. Mr Lai of NCS also spoke up for “humanising technology” to encourage broader adoption of digital technologies. SPEED AND SURVIVAL By Poon King Wang IS digital transformation something new or something old? After all, many high-tech sectors have been innovating digitally for decades. Why all the fervour now? It is because these high-tech sectors’ innovations have now proliferated to all sectors of the economy and society. They are now grist for the mill for everyone. Thus, any company or city embarking on a transformation can borrow from the experiences of others. Here are five lessons – drawn from the Roundtable conclusions – that corporate and government leaders can adopt and adapt: ■ From “What Tools” to “So What? Who Cares?” Technology is no longer just a tool, department or support function. Smart companies and cities must now also ask what organisations can do – sector and city-wide – and who cares about what it can do. For example, it is not what artificial intelligence or data is that matters. It is what it does – how we use it to create new value for how people live, love, learn and earn. ■ From Concept to Context. Creating new value that people care about means designing solutions that are context-specific. We must add context to concept. To understand context and develop empathy, reports and surveys no longer suffice. We can dig deeper, for example, through simulations, virtual reality, sensors, data analytics, and design thinking. We can also spend time on the frontline, and must translate for citizens/customers/employees, what transformation means for them. DIGITAL DISRUPTION Issues facing firms of today were discussed at length by the technology leaders of public and private sectors. BY JANICE WU Do’s and Don’ts about Digital Transformation From left: Yeo Choon Chong; Chang Sau Sheong; Bernard Leong; Philip Heah; Neo Chia Yann; Tamsin Greulich-Smith; Poon King Wang; Tan Yoong Heng; Prashant Agarwal; Chia Hock Lai; Lai Weng Yew. Don’t assume there’s an endpoint – Ms Greulich-Smith of Smart Health Leadership Centre People love to talk about transformation but they hate to change. Adopting the “Do’s” takes time – Dr Leong of SingPost Patience – Mr Agarwal of AIA Edge Persevere and lead by example – Dr Leong Respect people’s preferences if they choose not to pursue digital transformation – Mr Chang of SP Group Let go of your own stereotypes because digital transformation can mean different things to different people – Mr Agarwal Do challenge assumptions – Ms Greulich-Smith Be customer-centric. But this does not mean acceding to the customer all the time – Dr Leong Try to understand what the experience is like from the customer’s perspective – Ms Greulich-Smith Don’t think of technology first, do think of getting everyone involved – Mr Heah of IMDA Be open and willing to listen to the younger generation – the digital natives. If I’m prepared to hire millennials, I must be prepared to listen to them, in terms of digital transformation – Ms Neo of NCS Don’t assume expertise lies at a certain tier in the organisation. All your stakeholders bring a different expertise to the project – Ms Greulich-Smith Everyone should feel they have a role to play, rather than feeling that they have to work their way up to a position before they can do so – Ms Greulich-Smith Sometimes we can ask ourselves “why not?” – Mr Tan of ARUP With digital transformation, what we are looking at is a reboot of the business model, instead of making incremental enhancements to a business operation – Mr Lai of NCS “When we think of digital transformation and disruption, who is the poster-child? We think of the Ubers, the Airbnbs and so on . . . And when you look across these poster-children, what’s common? What they have in common is speed. What they have in common is analytics to empower, to give mass personalisation . . .(and they) can do that at practically zero incremental cost . . . So these are some of the attributes that lie behind successful digital transformation.” Lai Weng Yew, vice-president, Business Application Services at NCS and co-host of the roundtable discussion Leaders must not conflate implementing digital technology with taking on digital transformation. Mr Lai said that for digital transformation, the criticality of it does not lie only in operating more efficiently. It is about addressing “an existential risk”. That is, if a company does not “reboot” its business quickly, it may go out of business very quickly. The added challenge today is: a company’s competition may not necessarily come from its own industry. Noting that the ongoing digital transformation takes place under the pressure of speed, Mr Agarwal of AIA Edge shared: “People have to realise that you will make the best decision based on what you knew then. And not all of them will play out. And in today’s world, the price of inaction is way higher than the price of a mistake. You can recover from a mistake. It’s very difficult to recover from inaction.” Ms Neo of NCS said that sometimes the inaction is caused by spending too much time in search of a perfect solution. Instead a quick and acceptable one that is refined over time may yield better results in the fast-paced environment. Dr Leong of SingPost added that digital transformation could be tailored to take a problem-centric approach that focuses on the customer and the business outcomes to be achieved. That said, the same digital technologies Five lessons for leaders of the future ■ From Secure+Stabilise to Explore+ Experiment. Transformation creates a dilemma: how to keep key services and infrastructure secure and stable, but yet explore and exploit new opportunities? We can create two tiers of organisation structure and infrastructure. One tier takes charge of and anchors the business-as-usual; the second experiments – and allows for experiments – with new possibilities (for example, a Digital Business Unit; an API layer for collaborators’ access). ■ From Experts to Expert Novices. We used to strive to be experts; we must now strive to be expert novices too. Transformation never ends as digital advances always accelerate. Experts easily become novices with the next technological wave. Experts constantly have to pick up new understanding, empathy, mindsets, and skills. Experts will have to learn to learn from anyone who knows the context best, regardless of age, hierarchy, and qualification. Source: The Business Times © Singapore Press Holdings Limited. Permission required for reproduction. that disrupt can also be used to speed up transformation. Here, it might be appropriate to bring in an example that was related by Tan Yoong Heng, Singapore office leader, ARUP. He said that in ARUP, the design stage of a project can take place across three or four offices around the world at the same time. This is enabled by digital design and virtual collaboration. In ARUP’s case, this was driven by the need to optimise their resources; in particular the company’s deep-skill professionals. Virtual collaboration enabled an ARUP professional to work on several projects within tight timelines, without incurring hefty travel expenses. COMPLEXITY Digital transformation is hence a complex endeavour. In view of the complexity required, the moderator Mr Poon of SUTD, brought back an earlier insight by Chang Sau Sheong, managing director, digital technology, SP Group, who pointed out that digital innovation had been par for the course for decades for many high-tech sectors. Mr Poon asked if “digital transformation” was an accurate or even sufficient description of the changes that businesses have to make in response to digital disruption. Mr Chang suggested: “Just take out the word ‘digital’ and go with ‘transformation’.” Mr Heah of IMDA talked about an “engaged economy” while Ms Neo of NCS mentioned an “immersive economy”. In general, the responses revealed the multi-faceted complexity that leaders have to grapple with. Just as crucial to solving transformation problems – be it with perfect or optimal solutions – is developing the skills to do so. To this end, Ms Greulich-Smith from Smart Health Leadership Centre suggested that “disruptive transformation” might be a more accurate description for digital transformation. She explained that disruptive transformation usually happens when incremental innovations have been done but more is needed to fix the problem. Dr Leong of SingPost offered an alternative view: “We have to be very stubborn on the vision, but very flexible on the implementation.” To pull off digital transformation, he suggested: “Give the P&L (profit & loss) responsibility to the digital leader. Once the digital leader owns the P&L, his first inclination will be ‘what are the quick wins of using technology to resolve a problem?’.Once he has some quick wins established, he can build on them to achieve medium and long term wins.” Mr Lai of NCS listed some traits associated with companies that have been successful with digital transformation. He said: “When we think of digital transformation and disruption, who is the poster-child? We think of the Ubers, the Airbnbs and so on . . . And when you look across these poster-children, what’s common? What they have in common is speed. What they have in common is analytics to empower, to give mass personalisation . . . (and they) can do that at practically zero incremental cost . . . So these are some of the attributes that lie behind successful digital transformation.” And there you have it, choice pickings from a discussion that looks at how leaders and their organisations can thrive in this age of digital transformation. For the lessons distilled from this conversation, the moderator Mr Poon of SUTD, has succinctly presented them in the adjacent story. Panel in discussion about the fervour surrounding high-tech sectors' innovations. ■ From Role of Technology to Role of Humans. Digital transformation discussions tend to focus on the role of technology. But for anyone involved in and affected by these transformations, the people matters quickly loom large. We should shift the discussions to centre on the role of humans. We must account for human capacities, experiences, aspirations and fears. We have to be clear on the human values that will guide us as we make choices that involve and affect people. Because ultimately, digital transformation is a very human endeavour. ❚ The writer is director of LKY Centre for Innovative Cities and moderator for this event This page is brought to you by: 5

News Release Bringing Distributed District Cooling to Our Town Centres - A Cool Solution for a Greener SIngapore Feasibility study at Tampines Central demonstrates 17 percent savings in electricity consumption, 18 percent reduction in carbon emissions, and monetary benefits for existing buildings while providing cool comfort Letter of Intent signed with existing building owners – CapitaLand, Frasers Property, OCBC Bank, People’s Association and UOB, bringing Tampines one step closer to its Eco Town ambitions Singapore, 19 August 2021 – An interconnected, centralised cooling system across Tampines Central could achieve energy savings and reductions in carbon emissions to support Tampines’ green ambitions to transform into an Eco Town by 2025, according to a white paper study on the feasibility of brownfield distributed district cooling. The study, by Temasek and SP Group (SP), was supported by the Tampines Group Representation Constituency (GRC) and the Ministry of Sustainability and the Environment (MSE). Fourteen existing buildings within the Tampines Central Area were involved in the study, representing a range of various uses, including retail malls, commercial and public offices, data centres, and a community sports hub. According to findings outlined in the white paper, consolidating the cooling loads of the 14 buildings under a distributed district cooling (DDC) network would result in: 17% lower energy consumption – enough to power 1,665 three-room HDB households for a year; An 18% reduction in carbon emissions, from both energy savings and refrigerant reduction – equivalent to removing 2,250 cars from roads annually; and S$4.3 million annually from energy savings, reduction in equipment replacement and maintenance costs and potential earnings from freeing up chiller plant space, which can be converted into retail or office space. In a signing ceremony witnessed by Mr Masagos Zulkifli, Adviser to Tampines GROs, Minister for Social and Family Development, Second Minister for Health and Minister-in- charge of Muslim Affairs, at Our Tampines Hub earlier this afternoon, property owners CapitaLand, Frasers Property, OCBC Bank, People’s Association and UOB have each signed a Letter of Intent (LOI) with SP to affirm their interest in subscribing to this sustainable cooling solution. These building owners were part of the white paper study and are the existing owners of Tampines Mall, Telepark, Century Square, Tampines 1, OCBC Tampines Centre Two, Our Tampines Hub and UOB Tampines Centre respectively. The commitment of these building owners brings the DDC network one step closer to materialisation in Tampines. Mr Masagos Zulkifli, Adviser to Tampines GROs, Minister for Social and Family Development, Second Minister for Health and Minister-in-charge of Muslim Affairs said: “Sustainable towns and districts are essential for Singapore to meet our sustainability goals under the Singapore Green Plan 2030. The results from the feasibility study at Tampines Central look promising. I am hopeful that the adoption of this green cooling solution will bring Tampines closer to our ambition to be an Eco Town by 2025 and pave the way for district cooling to be explored across other towns and built-up areas.” “A more efficient way to cool buildings would cut down on energy, carbon and cut costs. Temasek is delighted to partner SP Group to study the feasibility of a novel distributed district cooling concept for brownfield developments which could provide cities worldwide with a proof-of-concept for a more sustainable way to cool buildings,” said Dr Steve Howard, Chief Sustainability Officer, Temasek. SP’s Group Chief Executive Officer, Mr Stanley Huang, said, “In Singapore’s highly urbanised landscape, it is necessary to innovate and deploy sustainable solutions to existing infrastructure. This white paper illustrates the potential of district cooling as a core solution to empower existing townships to go green, demonstrating its potential to support Tampines’ Eco Town ambitions. Tampines residents can enjoy the same sustainable and reliable cooling comfort, similar to our district cooling solution at Marina Bay. Through a  widespread adoption of distributed district cooling, building owners of mature developments can reap significant energy savings and contribute to our national decarbonisation efforts, without any compromise in the comfort for users.” Ms Amy Hing, 1 Deputy Secretary, MSE, said: “This study explores an innovative district cooling solution in a brownfield site that can potentially enhance energy efficiency and lower the carbon footprint. We hope that the insights gained from the study will encourage more ideas and collaboration on innovative district-level solutions that contribute to the Singapore Green Plan 2030.” The hot issue of keeping cool In Singapore’s tropical climate, air conditioning is widely used to provide cool comfort. However, air conditioners consume a lot of electricity, which itself can be up to 50 per cent of a building’s total consumption. Air conditioners also contain hydrofluorocarbons (HFCs) that trap heat – making them potent greenhouse gases. In addition, the usage of air conditioners tends to lead to warmer temperatures outside due to the exchange and release of heat into the environment. There is an urgent need to find a cleaner and more sustainable way to cool our living environment. District Cooling One cooling solution that has gained traction is district cooling. This involves centralising cooling plants that distribute chilled water to various buildings through an underground network of insulated pipes to provide air conditioning. Through economies of scale, district cooling consumes less energy for the same amount of cooling and reduces carbon emissions. As the individual buildings do not need to invest in their own chillers and maintain them, this approach enhances reliability and frees up space that would be needed if the building installed its own chillers. Building owners also save on maintenance costs by tapping on the district cooling network. SP designed and built the world’s largest underground district cooling network at Marina Bay, which has been in operation with zero supply interruption since 2006. However, the  design and integration of this solution was conceptualised when Marina Bay was in a greenfield state. The concept of district cooling can be applied in a brownfield, or existing urban setting, where existing buildings already have their own chiller plant systems. This is where the DDC network comes in. In Singapore, where majority of land is already built upon and developed, connecting existing buildings on to a brownfield DDC network can be a game changer, supporting Singapore’s Green Plan 2030 to address climate change and promote sustainable living. The white paper by Temasek and SP Group titled “Taking The Heat Off Cooling: A Greener Way To Cool” can be downloaded at www.ecosperity.sg/en/ideas/taking-the- heat-off-cooling-a-greener-way-to-cool.html   -Ends-   Quotes from Property Owners Quote from CapitaLand “As part of the CapitaLand Group, one of the most sustainable corporations in the world, CICT is firmly committed to embedding sustainability in our business strategy and the daily operations of our portfolio, which is 100% green-rated. To continue advancing in our sustainability journey under CapitaLand’s 2030 Sustainability Master Plan, we believe in supporting innovation and collaborating with like-minded partners. We are therefore pleased to take part in the distributed district cooling (DDC) network feasibility study in Tampines Central, where Tampines Mall is located. To date, the results of the study have been encouraging, and we expect to see some reduction in the energy consumption for Tampines Mall going forward. We welcome and look forward to more of such collaborative efforts that benefit the communities served by CICT’s properties and support Singapore’s overall climate resilience.” Mr Tony Tan, Chief Executive Officer, CapitaLand Integrated Commercial Trust (CICT) Management Limited Quote from Frasers Property “We are pleased to be a part of this initiative to adopt a cleaner and greener cooling solution across our properties in Tampines, which aligns with Frasers Property’s corporate goal to be a net-zero carbon corporation by 2050. This opportunity to play an instrumental role in building a distributed district cooling network in the township reaffirms our commitment to tackling urgent sustainability challenges and creating places for good. As we continue to develop innovative solutions to tackle climate change, we look forward to working alongside our partners to enable a more energy-efficient and resilient ecosystem for the communities we operate in.” Mr Low Chee Wah, Chief Executive Officer, Frasers Property Retail Quote from OCBC Bank “It is exciting to see such an eco-system being created by like-minded organisations in an unified push for sustainability in Singapore. Climate action cannot be achieved by any single party; it has to be a collective one to truly make an impact. OCBC is therefore very pleased to participate in the study and initiative. We take this collective approach for all our OCBC-owned buildings too. Not only do we adopt best practices in the use of energy, water and waste management, we also do our part to nudge our suppliers, customers, tenants and other stakeholders to adopt more environmentally-friendly practices. It is also our goal to get all our buildings and branches to achieve the BCA Green Mark Award by 2030. So far, nine have received the Mark.” Ms Helen Wong, Group Chief Executive Officer, OCBC Bank Quote from UOB “At UOB, we are mindful of the environmental impact of our buildings and operations and target to have all our wholly-owned buildings certified green by 2030. To this end, we continue to make improvements in our buildings in areas such as energy efficiency and resource conservation. This is why we are pleased to work with Temasek, SP Group and other building owners to make Tampines an Eco Town in this pioneering brownfield initiative for an interconnected and sustainable cooling system. We believe the collective efforts to make the brownfield built environment more sustainable will have a multiplier effect as we strive to be more efficient in managing our environmental impact. Together, we can help to forge a sustainable future for all.” Mr Wee Ee Cheong, Deputy Chairman and Chief Executive Officer, UOB Quote from People’s Association “Our Tampines Hub, led by People’s Association (PA) is happy to support this green initiative in enabling Tampines to be an Eco Town by 2025. Serving as a platform that connects and engages with the community, we will be able to create better awareness and nurture an appreciation for more energy efficient solutions among our residents. We look forward to partnering SP Group, Temasek and our neighbouring building owners to bring this initiative to fruition; and to further outreach efforts in our sustainability plan.” Mr Lim Hock Yu, Chief Executive Director People’s Association About Temasek Temasek is an investment company with a net portfolio value of S$381 billion as at 31 March 2021. Our Temasek Charter defines our three roles as an Investor, Institution and Steward, and shapes our ethos to do well, do right, and do good. As a provider of catalytic capital, we seek to enable solutions to key global challenges. We deploy financial capital to stimulate innovation and growth; develop human capital to uplift capabilities and enhance potential; enable natural capital and foster sustainable solutions for the climate and a better living environment; and seed social capital to transform lives for a more inclusive and resilient world. Sustainability is at the core of all that we do. We actively seek sustainable solutions to address present and future challenges, as we capture investible opportunities to bring about a sustainable future for all. Temasek has had overall corporate credit ratings of Aaa/AAA by rating agencies Moody’s Investors Service and S&P Global Ratings respectively, since our inaugural credit ratings in 2004. Headquartered in Singapore, we have 13 offices in 9 countries around the world: Beijing, Hanoi, Mumbai, Shanghai, Shenzhen and Singapore in Asia; and London, Brussels, New York, San Francisco, Washington DC, Mexico City, and Sao Paulo outside Asia. For more information on Temasek, please visit www.temasek.com.sg For Temasek Review 2021, please visit www.temasekreview.com.sg About SP Group SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world- wide. Beyond traditional utilities services, SP Group provides a suite of sustainable and renewable energy solutions such as microgrids, cooling and heating systems for business districts and residential townships, solar energy solutions, electric vehicle fast charging and digital energy solutions for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG.

Media Release SP Group To Build Singapore's Largest Public Electric Vehicle Charging Network 500 publicly accessible charging points at convenient locations across Singapore by 2020 • SP announces two tenders for the charging hardware and installation. First batch of 30 charging points to be in operation later this year Singapore, 19 June 2018 – In a boost for electric vehicle adoption in Singapore, SP Group (SP) has announced plans to launch Singapore’s largest public electric vehicle charging network, with 500 charging points nation-wide by 2020. EV users can conveniently access the charging points at locations such as shopping malls, residential areas, business parks and industrial sites. The first batch of 30 charging points will be in operation by end 2018. SP also announced the launch of two tenders for the electric vehicle charging network. The tenders are for the procurement of charging hardware for both AC (alternating current) and DC (direct current) chargers, and for the installation of the chargers. Singapore is regarded as an ideal environment for EVs as it is highly urbanised and compact. This pervasive charging network will plug a critical gap in scaling up EV adoption in Singapore by reducing range anxiety in EV drivers. To ensure that the charging network is accessible and convenient for public usage, SP is developing a mobile app that will allow EV users to make payment electronically and receive real-time information such as the location and availability of charging points, and automated updates on charging duration. “SP Group is committed to delivering a high-quality, sustainable lifestyle for our customers. Our nation-wide electric vehicle charging network will encourage greater adoption of green mobility, and support Singapore’s sustainability goals,” said Mr Wong Kim Yin, Group Chief Executive Officer of SP Group. The island-wide network will be fully compliant with Singapore’s national charging standards and comprise both AC and DC chargers, with power ratings ranging from 22kW to 50kW. Of the 500 charging points, more than 100 will be 50kW-DC charging points, a fast charge technology that can fully charge an EV in as little as 30 minutes. This network will significantly boost the number of DC chargers in Singapore which has fewer than five DC chargers today. Compared to vehicles with an internal combustion engine (ICE), EVs offer lower operating costs in terms of energy and maintenance, and a cleaner ride with zero tailpipe emissions. Each EV is able to about halve the carbon emissions from a comparable ICE car after factoring in Singapore’s power generation profile, thereby contributing to Singapore’s climate change mitigation commitments. The quieter EVs also contribute to reducing noise pollution. SP Group’s electric vehicle journey commenced back in 2016, when it started to convert its entire vehicle fleet to electric vehicles. This involved the development of capabilities to operate an internal charging network that will now be scaled up for the roll out of a nation-wide public charging network in Singapore. Parties interested to have SP install chargers at their premises can contact SP Group at emobility@spgroup.com.sg. About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. About 1.5 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. SP Group also drives digital solutions to empower customers to manage their utilities, reduce consumption and save cost. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG and on Twitter @SPGroupSG.

News Release SP GROUP EXPANDS MARINA BAY DISTRICT COOLING NETWORK WITH NEW PARTNERSHIPS • 8 Shenton Way, IOI Central Boulevard Towers, 80 Anson Road, Marina Bay Sands Integrated Resort Expansion and NS Square, will be connected to the world’s largest underground district cooling network • Sustainable cooling solution helps Marina Bay avoid almost 20,000 tonnes of carbon emissions annually Singapore, 20 April 2022 – SP Group (SP) announced that it will be providing its energy efficient district cooling services to five upcoming new and retrofit developments – 8 Shenton Way (formerly AXA Tower), the commercial component of 80 Anson Road (formerly Fuji Xerox Towers), IOI Central Boulevard Towers, Marina Bay Sands Integrated Resort Expansion and NS Square – through its Marina Bay District Cooling Network. Marina Bay is planned as a sustainable live-work-play district, and all developments are served by a comprehensive underground network of common services tunnels that houses the district cooling system. 1 The addition of the five developments will further expand the world’s largest underground district cooling network, bringing the total number of buildings served by SP’s Marina Bay operations to 28. SP’s sustainable cooling solution will help the Marina Bay district reduce its carbon emissions by 19,439 tonnes annually while providing the same cool comfort. This is equivalent to removing 17,672 cars off our roads. At an appreciation event held earlier today which marked the expansion of the Marina Bay District Cooling network, Mr Desmond Lee, Minister for National Development and Minister-in-charge of Social Services Integration, presented certificates of appreciation to 1 District cooling in Marina Bay provides centralised cooling to developments in the area. There are two district cooling plants in Marina Bay, both situated underground and seamlessly integrated with the surrounding developments, providing greater reliability of services and allows more efficient use of energy across the district. SP Group operates the district cooling network in Marina Bay. 1 the building owners of the five buildings – City Developments Limited (CDL), IOI Properties, Marina Bay Sands Singapore, NS Square, and Perennial Holdings – affirming their commitment to the sustainable development of our city centre. Through subscribing to district cooling, the new developments will enjoy reliable cooling comfort with the network achieving zero supply interruptions since the Marina Bay District Cooling operations started in 2006. Without the need to invest in their own chillers, the new developments will enjoy a lower initial investment cost compared to a conventional air-conditioning system. The savings on equipment, operating and maintenance costs will also reduce the total cost of ownership by up to 15 per cent. Having centralised chiller plants also frees up prime space for other commercial or lifestyle purposes, potentially increasing asset yield for building owners. SP’s Group Chief Executive Officer, Mr Stanley Huang, said, “SP Group is the largest district cooling solutions provider in Singapore. With the expanded infrastructure in place, we are pleased to extend the same reliable and sustainable solution to other buildings in Singapore’s core financial district and look forward to welcoming more partners to this network. Together, we can accelerate the development of greener buildings and cities to achieve Singapore’s ambitious sustainability targets.” In addition to the energy savings and the reduction in carbon emissions, developments will also benefit from the centralisation of ownership and maintenance of their cooling systems under a district cooling operator, ensuring optimal operations at all times. SP as the district cooling operator is responsible for meeting the industry sustainability standards. Under the latest BCA Green Mark 2021 (GM: 2021) green building certification scheme, buildings supplied by an external district cooling system (DCS) plant have a dedicated pathway to demonstrate their energy efficiency performance, allowing for a more seamless certification experience. With the inclusion of these new customers, SP will be increasing the capacity of its Marina Bay district cooling network to 70,000 refrigerant tons (RT). It will also add more than two 2 kilometres of underground insulated pipes to the network to cater to the additional demand and cooling capacity. To further enhance the reliability of the network, SP is exploring installing thermal storage tanks in the neighbouring Central Business District to increase the network’s energy storage capacity. These auxiliary chilled water tanks will enable the existing network to significantly reduce its peak load consumption and support future expansion of the cooling network beyond the Marina Bay vicinity. Additional energy storage capacity will also facilitate the incorporation of more renewable energy sources to the grid by mitigating the intermittency of renewables while maintaining grid stability and reliability. The deployment of energy storage systems, such as thermal storage tanks, is in line with government’s energy storage target and vision of a clean and efficient energy future. SP continues to actively engage with potential customers to further expand the Marina Bay district cooling network. It is currently studying the feasibility of M Hotel Singapore, a hotel under the CDL Group, being the first brownfield hotel development to incorporate district cooling in its operations. In addition to the Marina Bay district cooling network, SP is also collaborating with the Housing and Development Board (HDB) to deploy Singapore’s first residential centralised cooling system for up to 22,000 households at the upcoming Tengah housing estate by 2023. SP will also be developing Singapore’s first brownfield, sustainable cooling solution for a town centre at Tampines. When completed, SP will be operating a total 118,500 RTs of cooling capacity through its district cooling networks, extending its lead as the biggest provider of district cooling solutions in Singapore. - Ends - 3 Quotes from new partners Quote from City Developments Limited for 80 Anson Road (formerly Fuji Xerox Towers) “We are delighted for 80 Anson Road’s commercial space to be part of SP Group’s initiative to provide sustainable cooling solutions to the Marina Bay district. This partnership reaffirms our support of global climate action and commitment to achieve net zero operational carbon emissions by 2030 for all our wholly-owned assets and developments under direct operational and management control. Our 80 Anson Road redevelopment project is a prime example of how we create environmentally-friendly developments with health and wellness at the centre of building design and construction. Apart from being CDL’s first super low-energy integrated development, 80 Anson Road has also set a new benchmark as Singapore’s first Green Mark Platinum Super Low Energy integrated development, with certifications obtained for both its residential and commercial (comprising serviced apartments, office and retail) components. Together with our partners and stakeholders in the building value chain, we will continue to push the envelope in developing innovative solutions and technologies to tackle climate change and enable a greener and more resilient ecosystem for the communities we operate in.” Mr Chia Ngiang Hong, Group General Manager, City Developments Limited (CDL) Quote from IOI Properties for IOI Central Boulevard Towers “As the next office landmark in Singapore’s new downtown, IOI Central Boulevard Towers is proud to partner SP Group to bring the Marina Bay District Cooling Network into its next phase of expansion. The network’s propositions are well aligned to IOI Properties Group’s vision to develop IOI Central Boulevard Towers into a sustainable premium Grade A office icon that creates shared values and positive impacts for our stakeholders; and adopts innovation solutions to bring about a low-carbon, smart energy future for Singapore.” Ms Lee Yean Pin, Director of Wealthy Link Pte Ltd (a subsidiary of IOI Properties Group) Quote from NS Square “As part of NS Square’s sustainability strategy in support of the Singapore Green Plan, the development will be tapping on the SP Group’s Marina Bay District Cooling Network to 4 achieve higher energy savings and reduction in carbon emissions. Together with the use of renewable energy technologies and other innovative cooling solutions, NS Square will be a sustainable and vibrant space in Marina Bay.” Quote attributed to a spokesperson from The Ministry of National Development and The Ministry of Defence 5 About SP Group SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore, China and Vietnam. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective worldwide. Beyond traditional utilities services, SP Group provides a suite of sustainable and renewable energy solutions such as microgrids, cooling and heating systems for business districts and residential townships, solar energy solutions, electric vehicle fast charging and digital energy solutions for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG. 6

Consumption_Elect Average consumption of Electricity (kWh) Premises Types Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 Aug-25 Sep-25 Oct-25 Nov-25 Dec-25 HDB 1-Room 126 126 132 150 152 149 140 151 148 139 142 128 127 121 119 128 136 150 143 150 136 136 144 127 HDB 2-Room 164 167 173 199 199 195 183 198 192 183 186 166 168 161 156 169 181 195 190 195 177 177 188 164 HDB 3-Room 236 241 250 292 285 277 264 283 277 266 266 243 238 231 231 250 265 284 273 280 257 259 271 242 HDB 4-Room 321 330 342 398 396 383 360 385 381 363 365 338 327 320 309 341 363 390 381 388 358 355 377 334 HDB 5-Room 367 381 399 463 466 448 416 447 446 427 429 397 379 374 359 399 425 457 450 459 423 417 444 392 HDB Executive 456 474 489 575 568 544 515 546 548 520 523 481 462 458 445 495 522 562 554 562 520 513 546 478 Apartment 430 435 486 578 573 543 500 513 539 523 519 486 446 419 417 476 516 548 536 541 513 501 538 500 Terrace 740 794 821 957 900 872 838 847 885 851 851 785 747 744 714 775 823 881 848 866 817 818 836 785 Semi-Detached 1,019 1,038 1,109 1,254 1,224 1,170 1,128 1,126 1,168 1,137 1,141 1,056 1,000 974 960 1,031 1,080 1,173 1,123 1,121 1,072 1,056 1,107 1,016 Bungalow 2,106 1,951 2,146 2,432 2,360 2,266 2,220 2,121 2,347 2,192 2,190 2,012 2,004 1,872 1,904 2,016 2,154 2,244 2,175 2,168 2,190 2,074 2,202 2,040

Media Coverage Catch the latest news on SP All Years 05 Oct 2025 SP Group donates $1 million to help underprivileged children Source: Tamil Murasu © SPH Media Limited. Permission required for reproduction 08 Jul 2025 Fast Chargers being added to Electric Vehicle Charging Stations Source: Tamil Murasu © SPH Media Limited. Permission required for reproduction. 07 Jul 2025 Huawei, SP Group to launch Singapore's fastest public EV charger in Q4 Source: The Business Times © SPH Media Limited. Permission required for reproduction. 07 Jul 2025 Ultra-fast charger to be added to EV charging network here by Q4 Source: The Straits Times © SPH Media Limited. Permission required for reproduction. 06 Jun 2025 SP Group to donate up to S$1 million Source: Tamil Murasu © SPH Media Limited. Permission required for reproduction. 04 Jun 2025 SP Group launches initiatives to help seniors, young at inaugural Community Festival Source: The Business Times © SPH Media Limited. Permission required for reproduction. 04 Jun 2025 New initiative for SP Group 30th anniversary - Journeys from the Heart takes 600 on excursions Source: Lianhe Zaobao © SPH Media Limited. Permission required for reproduction. 04 Jun 2025 SP Group launches community initiative, taking beneficiaries on tour of attractions Source: Shin Min Daily News © SPH Media Limited. Permission required for reproduction. 02 Jun 2025 Postponed his studies to support his family, he is now a Principal Engineer Source: Berita Harian © SPH Media Limited. Permission required for reproduction. 27 May 2025 SP Group renews donation for ITE students to advance studies against odds Source: Lianhe Zaobao © SPH Media Limited. Permission required for reproduction. 1 2 3 4 5 ... 47

新 能 源 收 购 重 庆 中 法 能 源 服 务 40% 股 权 新 加 坡 能 源 集 团 (SP Group) 与 法 国 能 源 集 团 ENGIE SA 已 达 成 了 协 议 , 收 购 ENGIE 在 中 国 重 庆 的 中 法 能 源 服 务 有 限 公 司 (Sino-French Energy Services Co. Ltd) 的 40% 股 权 。 新 能 源 宣 布 消 息 时 指 出 , 这 是 它 在 中 国 首 项 能 源 资 产 收 购 , 也 将 拓 展 它 为 中 国 提 供 可 持 续 能 源 方 案 的 业 务 。 中 法 能 源 服 务 公 司 是 ENGIE 与 重 庆 燃 气 集 团 股 份 有 限 公 司 在 2010 年 成 立 的 合 资 公 司 , 目 前 是 重 庆 冷 热 电 三 联 供 (Combined Cooling Heating and Power) 方 案 市 场 领 导 者 。 新 加 坡 能 源 集 团 总 裁 黄 天 源 说 :“ 收 购 ENGIE 在 中 国 重 庆 的 中 法 能 源 服 务 有 限 公 司 的 股 权 , 将 能 强 化 新 能 源 集 团 在 重 庆 区 域 供 冷 供 热 领 域 的 业 务 , 并 将 我 们 的 业 务 扩 展 到 为 医 院 提 供 冷 热 电 三 联 供 方 案 。 与 重 庆 燃 气 集 团 股 份 有 限 公 司 携 手 , 我 们 将 继 续 在 支 持 医 院 采 纳 更 节 能 的 冷 热 电 三 联 供 方 案 扮 演 关 键 角 色 , 并 扩 大 我 们 在 冷 热 电 三 联 供 市 场 的 份 额 。” 除 了 重 庆 , 新 能 源 也 在 上 海 和 广 州 建 立 了 新 的 伙 伴 关 系 和 合 作 计 划 。 在 2020 年 8 月 , 新 能 源 与 中 新 广 州 知 识 城 签 署 协 议 , 为 中 新 广 州 知 识 城 内 的 知 识 塔 , 开 发 区 域 供 冷 供 热 系 统 。 在 10 月 份 , 新 能 源 集 团 和 国 网 上 海 市 电 力 公 司 签 署 了 合 作 备 忘 录 , 研 究 联 合 开 发 和 投 资 综 合 能 源 项 目 的 可 行 性 , 为 上 海 的 客 户 提 供 可 持 续 能 源 方 案 。 新 能 源 目 前 在 中 国 有 三 个 办 事 处 , 分 布 于 上 海 、 广 州 和 重 庆 。 集 团 的 中 国 业 务 总 部 设 于 上 海 。

Source: Lianhe Zaobao © Singapore Press Holdings Limited. Permission required for reproduction. �������� ������������� �������������� ����������� � � � � � � � � � � � � � � � � � � ������ ����������������� ������������� ������������� ������������� ���������� ������������� ������������� ������������� ������������� ��������� �������������� ������������� ������������� ������������� ������������� ������������� ����������� �������������� �������������� �������������� ��������������� ����������������� ��������������� �� ������������� ������������� ������������� ���������������� ���������������� ������������������ ������������ ������������� �������������� �������������� ��������� �������������� ���������������� ������������� ���������������� ���������������� ������������� ������������� ������������� �� ������������� ������������� ������������ ������������� ������������� ������������� ������������ ������������� ������������� ������������� �� ������������� ������������� ������������� ���������������������� ������������� ���������� ������������� 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SP Energy HubAnnual ReportReliabilitySustainabilityInnovation World’s First Index for Smart Grid INNOVATION SP Group launched the world's first smart grid index to help utilities measure and advance in key dimensions of grid development. Using publicly available data, SP applied the framework on 45 utilities across 30 countries. The published results allow utilities to identify best practices by leading players. This supports industry development in using smart grids to enhance service and save cost. The Smart Grid Index (SGI) was welcomed and met with strong endorsement from industry experts and stakeholders when previewed at renowned industry platforms such as the International Utility Working Group and the  Conference of the Electric Power Supply Industry (CEPSI). The index’s methodology was also validated by the Energy Research Institute @ NTU (ERI@N). The SGI was designed to be simple and quantifiable for utilities to easily determine what aspects they are strong in and where they can improve.  It covers seven key aspects of an electricity grid: supply reliability; monitoring and control; data analytics; integration of Distributed Energy Resources (DER); green energy; security; and customer empowerment and satisfaction. For more information of the index, visit https://www.spgroup.com.sg/what-we-do/smart-grid-index. — 7 November 2018 TAGS INNOVATION YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP.