6 Berita Harian | Isnin, 29 April 2024 Kursus pertingkat ilmu, kemahiran pekerja dalam operasi loji kuasa EKONOMI ▶ IRMA KAMARUDIN irmak@sph.com.sg Sebagai kakitangan baru dengan pengalaman kurang setahun di Senoko Energy, tugas mengendalikan loji kuasa dan menangani masalah yang mungkin timbul boleh menjadi sesuatu yang agak mencabar bagi Encik Muhammad Anas Ariffin. Namun, pengetahuan pegawai teknikal dalam mengendalikan loji kuasa yang menjana elektrik itu kini dipertingkat setelah beliau melalui kursus operasi loji kuasa dan kawalan proses. Apa yang membuat kursus itu lebih menarik adalah ia turut merangkumi latihan simulator, yang membolehkan pelatih belajar cara menangani senario yang jarang berlaku dalam sektor kuasa, seperti apa yang perlu dilakukan sekiranya loji kuasa mengalami penutupan. “Ia memberi saya peluang mempunyai pengalaman amali dengan sistem operasi. Kursus ini juga membolehkan saya menangani dengan lebih baik pelbagai senario yang kami tidak selalunya hadapi dalam operasi sebenar. “Oleh itu, ia membantu kami menjadi lebih bersedia dan memberikan kami keyakinan menangani sebarang situasi,” kata beliau, yang berusia 31 tahun. Seorang lagi peserta kursus yang sama, Encik Mohamed Shafiq Abdul Rashid, pula menambah latihan simulator itu mengajar beliau tindakan yang perlu diambil dalam pelbagai situasi dan cara memperbetulkan keadaan yang boleh berlaku di tempat kerja. “Ini bahagian kursus yang paling berharga kerana tidak selalunya masalah sistem yang mencabar berlaku. “Untuk dianggap sebagai seorang operator pengalaman, seseorang itu perlu mempunyai pengalaman 10 tahun atau lebih sebagai operator dan telah menghadapi kebanyakan masalah sistem,” kata pegawai teknikal (operasi dan kecekapan) di Tuas Power Generation berusia 31 tahun itu. Baru-baru ini, Institut Kuasa dan Gas Singapura (SIPG) telah melancarkan Simulator Loji Kuasa Berpusat (CPPS) yang pertama di Singapura, yang membolehkan program latihan operasi dijadikan lebih berstruktur dan standard bagi pekerja syarikat dalam sektor penjanaan kuasa. Sebanyak enam kursus yang disepadukan dengan latihan CPPS telah dibangunkan bersama oleh SIPG dan syarikat penjanaan kuasa merangkumi Keppel Merlimau Cogen O&M, PacificLight Power, Sembcorp Cogen, Senoko Energy, Tuas Power dan YTL PowerSeraya. Program latihan tersebut menetapkan standard yang konsisten bagi latihan kemahiran, seperti dalam operasi loji kuasa, kawalan proses dan pengurusan penggera serta kerosakan peralatan dalam sekitaran dikawal yang berbeza daripada operasi harian. Sebagai sebahagian pelancaran CPPS, SIPG juga memperkenalkan program latihan berstruktur merangkumi dua Program Sijil Penjanaan Kuasa baru, dengan sijil diiktiraf oleh semua syarikat penjanaan kuasa. Sijil itu akan diberikan kepada peserta setelah mereka selesai menjalani kursus CPPS serta kursus berkaitan penjanaan kuasa lain yang ditawarkan SIPG. Sebagai pegawai teknikal di Senoko Energy, tugas Encik Anas termasuk memastikan loji kuasa beroperasi dengan lancar dan melakukan pemeriksaan rutin. Melalui latihan yang dijalani, beliau berkata antara cabaran terbesar adalah untuk menangani senario yang tidak pernah dilaluinya sebelum ini. Antaranya adalah situasi apabila peralatan didapati rosak dan mereka perlu belajar apa yang perlu dilakukan untuk menyelesaikan masalah sebelum seluruh loji kuasa terganggu. “Meskipun masih banyak lagi yang saya perlu belajar, saya rasa lebih yakin dalam menangani situasi dan senario yang berbeza (melalui latihan yang dijalani). Encik Muhammad Anas Ariffin (kanan) dan Encik Mohamed Shafiq Abdul Rashid, berpeluang mempertingkat pengetahuan dan kemahiran mereka setelah menjalani kursus operasi loji kuasa dan kawalan proses yang dibangunkan bersama oleh Institut Kuasa dan Gas Singapura (SIPG) dan syarikat penjanaan kuasa di sini. – Foto BH oleh NUR DIYANA TAHA “Saya juga dapat lebih memahami rasional di sebalik seting tertentu dalam loji kuasa dengan mencuba seting yang berbeza dalam simulator untuk melihat akibat dan hasilnya. “Percubaan dan kesilapan sedemikian adalah satu ‘kemewahan’ yang kita tidak boleh lakukan dalam operasi loji sebenar,” kata beliau. Encik Shafiq, yang telah bekerja dengan Tuas Power Generation lebih tiga tahun, pula berkongsi bahawa antara cabaran yang dihadapinya adalah untuk menyesuaikan diri dengan penggunaan simulator, memandangkan setiap syarikat penjanaan kuasa mempunyai sistem kawalan loji yang berbeza. Tugas beliau sebagai pegawai teknikal termasuk meneliti sebarang keluarbiasaan dalam sistem kawalan loji dan di loji kuasa itu sendiri dan mengenal pasti sebarang kerosakan peralatan yang menjejas kecekapan loji. “Antara perbezaan termasuk beberapa persediaan sistem loji, seperti menukar halaman berbeza pada simulator, mengakses dan mengawal peralatan loji dan mengemudi input gerbang logik berbeza (alat elektronik yang digunakan dalam kawalan dan pemantauan sistem) ke dalam sistem. “Dengan latihan cukup yang diberikan jurulatih, saya dapat membiasakan diri dalam tempoh yang singkat,” kata beliau. Encik Shafiq berharap dapat menyertai kursus peringkat lanjutan pada masa depan untuk terus mempertingkat pengetahuan teknikal beliau. “Saya mahu mempersiapkan diri saya dengan lebih baik untuk masa depan saya dalam industri penjanaan kuasa, lebih-lebih lagi dengan kemajuan teknologi akan datang,” kata beliau. “ Ia memberi saya peluang mempunyai pengalaman amali dengan sistem operasi. Kursus ini juga membolehkan saya menangani dengan lebih baik pelbagai senario yang kami tidak selalunya hadapi dalam operasi sebenar. Oleh itu, ia membantu kami menjadi lebih bersedia dan memberikan kami keyakinan menangani sebarang situasi.” – Encik Muhammad Anas Ariffin, pegawai teknikal di Senoko Energy. Ini bahagian kursus yang paling berharga kerana tidak selalunya masalah sistem yang mencabar berlaku. Untuk dianggap sebagai seorang operator pengalaman, seseorang itu perlu mempunyai pengalaman 10 tahun atau lebih sebagai operator dan telah menghadapi kebanyakan masalah sistem. – Encik Mohamed Shafiq Abdul Rashid, pegawai teknikal (operasi dan kecekapan) di Tuas Power Generation.

雇 主 施 灵 活 工 作 制 肾 病 男 保 饭 碗 还 升 职 宋 慧 纯 报 道 hcsong@sph.com.sg 男 技 工 患 肾 病 时 曾 一 度 因 高 昂 洗 肾 费 想 放 弃 , 要 太 太 回 娘 家 , 所 幸 雇 主 让 他 透 过 灵 活 工 作 制 保 住 工 作 , 间 中 他 还 让 他 五 度 升 职 。 约 哈 里 (54 岁 ) 在 新 加 坡 能 源 公 司 任 职 39 年 。 但 过 去 23 年 , 他 除 了 兼 顾 工 作 , 还 要 每 周 洗 肾 三 次 。 约 哈 里 在 1990 年 被 诊 断 出 患 上 肾 病 时 深 感 晴 天 霹 雳 。 当 时 到 私 人 中 心 的 每 月 洗 肾 费 用 高 达 2500 元 , 不 但 用 尽 积 蓄 , 他 告 诉 妻 儿 他 无 法 再 照 顾 他 们 , 要 他 们 回 娘 家 。 所 幸 他 将 情 况 告 诉 公 司 后 , 获 得 公 司 津 贴 加 上 使 用 健 保 双 全 后 , 他 无 需 承 担 任 何 医 药 费 用 。 另 外 , 雇 主 也 让 约 哈 里 在 需 要 洗 肾 时 提 早 下 班 , 还 支 持 他 去 上 包 括 建 筑 维 修 专 业 文 凭 课 程 , 让 他 五 度 升 职 , 现 为 高 级 技 术 人 员 。 新 加 坡 能 源 公 司 今 早 从 人 力 部 长 陈 川 仁 的 手 中 , 接 获 全 国 肾 脏 基 金 会 杰 出 雇 主 奖 , 另 外 六 名 雇 主 同 时 获 奖 。 约 哈 里 ( 右 一 ) 的 雇 主 新 加 坡 能 源 公 司 执 行 董 事 ( 右 二 ) 今 早 从 人 力 部 长 陈 川 仁 ( 左 二 ) 及 全 国 肾 脏 基 金 会 执 行 理 事 长 郭 建 康 ( 左 一 ) 手 中 , 接 获 全 国 肾 脏 基 金 会 杰 出 雇 主 奖 。( 全 国 肾 脏 基 金 会 提 供 ) 陈 川 仁 : 病 患 仍 能 做 出 贡 献 陈 川 仁 表 示 , 约 哈 里 证 明 了 , 不 论 是 不 是 肾 脏 病 患 , 仍 能 努 力 为 社 会 做 出 贡 献 。 他 希 望 能 够 看 到 更 多 雇 主 具 备 同 理 心 , 而 其 中 最 实 际 的 方 法 就 是 让 他 们 早 点 离 开 工 作 岗 位 去 洗 肾 。 此 外 , 全 国 肾 脏 基 金 会 病 人 代 表 计 划 成 立 一 年 来 , 已 有 129 人 加 入 , 超 过 780 名 病 患 受 惠 , 并 协 助 了 212 名 新 病 患 。

THE STRAITS TIMES Singapore firms roll out green finance initiatives DBS, Singtel and Razer are among some of the companies that announced initiatives. PHOTOS: ST FILE, LIM YAOHUI, RAZER Ovais Subhani PUBLISHED APR 22, 2021, 9:27 PM SGT SINGAPORE - A string of Singapore-based companies announced sustainable finance initiatives on Earth Day on Thursday (April 22). A Singtel subsidiary launched its first sustainability-linked revolving credit facility of $750 million. The telco said the credit facility - it permits an account holder to borrow money repeatedly up to a set limit while repaying in instalments - was the largest Singapore-dollardenominated sustainability-linked loan made here. DBS, OCBC and UOB will provide the three-year loan that features interest rate discounts pegged to pre-determined environmental, social and governance (ESG) targets in areas such as climate risk, carbon management, and workplace health and safety metrics. Singtel chief financial officer Arthur Lang said the financing initiative is under the firm's new programme called Olives. "Under Olives, we will potentially launch other ESG-related loans and green bonds in future," he added. "Having long integrated sustainability across our business, we are taking the crucial next step of extending this to our financing strategy as we continue to hold ourselves accountable for making a positive impact on society." Singtel has reduced the carbon intensity of its business by more than 70 per cent over the past five years. In March last year, it implemented a solar panel installation at Bedok Data Centre that generates 2,059MWh (megawatt-hours) of clean energy a year, equivalent to powering 462 HDB flats for a month. Power utility SP Group said it has established a green financing framework and secured its maiden green loan of $100 million from DBS, OCBC and UOB on a bilateral basis. Under the framework, SP and its subsidiaries will be able to issue green financing instruments to finance or refinance eligible projects in four areas: clean transport, energy efficiency, renewable energy and green buildings. MORE ON THIS TOPIC Go green to stay competitive: Heng Swee Keat to local businesses Two local green companies among 25 in the world to win UN start-up competition Meanwhile, gaming firm Razer has launched a new US$50 million (S$66 million) Razer Green Fund. It also announced a seed investment into a sustainable products start-up called The Nurturing. Razer said the financing and the investment were in line with a 10-year sustainability road map announced last month as part of its GoGreenWithRazer initiative.

Solar PV – User Guide for Residential Consumers Table of Contents 1. Introduction ................................................................................................................................... 2 2. Electricity Generation Licence ..................................................................................................... 3 3. Electrical Installation ...................................................................................................................... 3 4. Connection Requirements ........................................................................................................... 5 5. Market Settlement ......................................................................................................................... 7 6. Monitoring Requirements ............................................................................................................ 8 7. AMI Meter Charges ....................................................................................................................... 8 8. Decommissioning Requirements .............................................................................................. 10 9. PV Directory ................................................................................................................................. 11 December 2022 1 Solar PV – User Guide for Residential Consumers 1. Introduction This section provides information applicable for residential consumers with embedded solar PV systems (i.e. consumers who install solar PV systems on their rooftops to reduce their electricity consumption). A brief summary of the relevant processes can be found in the flow chart below. Please refer to the following sections for more information. For more information on the policy and regulatory framework for solar, please refer to EMA’s website. Figure 1: Overview Process for Residential Consumers with Embedded Solar PV Systems Start Solar PV owner to engage Licensed Electrical Worker (LEW) to be responsible for the electrical works associated with the solar PV system Appointed LEW to submit the required documents to SP Services (SPS) (refer to Connection Requirements section for more details) No SP PowerGrid (SPPG) to evaluate and discuss with LEW on the technical requirements and specifications of the solar PV system Comply with technical requirements? SPS to inform LEW to proceed with Turn-On application • For those register under the “Enhanced Central Intermediary Scheme”, SPS will arrange for opening of account after Turn-On. • For those register under the “Simplified Credit Scheme”, SPS will arrange to effect the scheme after Turn-On. End Yes End Note: Residential consumers refer to residential consumers not under master-sub arrangement December 2022 2 Solar PV – User Guide for Residential Consumers 2. Electricity Generation Licence The electricity licensing requirements for solar PV systems will be based on the aggregate of the Alternating Current (AC) inverter capacities (“installed generation capacity”) at the point of connection 1 to the grid. Any person who engages in the generation of electricity with a solar PV system with installed generation capacity of 1 MWac or more but less than 10 MWac is required to apply to EMA for a Wholesaler (Generation) Licence. For installed generation capacity of 10 MWac or more, he has to apply for a Generation Licence. All relevant licences should be obtained before any turn-on of solar PV installations. A summary of the licensing requirements is shown in the table below. Table 1: Licensing Requirements for Solar PV Systems Installed Capacity of Solar PV System Connected to the Power Grid? Type of Licence* Below 1 MWac 1 MWac or more but less than 10 MWac Yes No Yes No Yes 10 MWac or more No * An Electrical Installation Licence may still be required. Exempted Wholesaler (Generation) Licence Exempted Generation Licence Application for the wholesaler or generation licence can be made on EMA’s website: http://www.ema.gov.sg/Licensees_Electricity_Licences.aspx 3. Electrical Installation An electrical installation refers to any electrical wiring, fitting or apparatus used for the conveyance and control of electricity in any premises. A solar PV system installed within such premises forms part of the consumer’s electrical installation and should comply with the requirements stipulated in the Electricity Act (Cap. 89A), the Electricity (Electrical Installations) Regulations and the Singapore Standard CP5 Code of Practice for Electrical Installations. 1 The point of connection refers to the point at which the solar PV system is connected directly or indirectly to SP PowerAsset’s substation. December 2022 3 Solar PV – User Guide for Residential Consumers All electrical work for an electrical installation, including a solar PV system, must be undertaken or carried out by a Licensed Electrical Workers (LEWs). Such electrical work includes new wiring, rewiring and extensions which have to be tested before the supply is turned on. When consumer needs any electrical work to be done at his premises, he is advised to check that the person whom he intends to engage to undertake or perform the electrical work has a valid electrical worker licence issued by the Authority. It is an offence for a person: i. To carry out or caused to be carried out any electrical work unless he holds a valid electrical worker licence; or ii. To engage knowingly any person who is not a licensed electrical worker to carry out any electrical work. For more details, you may wish to refer to ELISE website for the list of LEW. Electrical Installation Licence All electrical installations used exclusively for domestic purposes except multi-metered premises are exempted from this requirement. Safety requirements Solar PV system requires regular inspection and maintenance to ensure that the system remains efficient and safe for operation. In most cases, equipment manufacturers will provide maintenance guidelines for their specific components. It is important to ensure that the maintenance requirement is carried out according to the recommendation and certified by a LEW. December 2022 4 Solar PV – User Guide for Residential Consumers 4. Connection Requirements If you intend to connect and operate your solar PV system in parallel to the power grid, your appointed LEW will have to complete the online Application Form and submit the following documents to SPS via Singapore Power (SP) eBusiness Portal: • Document Checklist and Declaration of Compliance to SP Powergrid’s (SPPG) Technical Requirements • Application for Net Export Rebate Form • Letter of Consent • PQ Compliance Report • Inverter(s) Specifications • Solar panel(s) Specifications • Inverter(s) Type Test Reports (Harmonics, Flicker, DC Injection) • Single Line Diagram (from PV system to Point of Common Coupling (PCC) • PSO Data Form (only applicable for solar PV system 1 MWac and above) Thereafter, your appointed LEW will have to consult SPPG on the connection scheme and technical requirements. The simplified connection and turn-on application process for solar PV systems are illustrated in Figure 2 and 3. December 2022 5 Solar PV – User Guide for Residential Consumers Figure 2: Application Process for Solar PV System Connection Start Appointed LEW to submit relevant documents to SPS SPS to inform LEW (via Letter) to proceed with Turn-On Application SPPG to evaluate technical specifications of the solar PV system pertaining to PQ requirements Compliance with technical requirements? Yes No LEW to re-submit technical requirements after clarification LEW to proceed with Turn-On Application (refer to Fig 3 for Turn-On application process) End SPPG sends technical assessment completion letter to LEW End December 2022 6 Solar PV – User Guide for Residential Consumers Figure 3: Turn-On Application Process for Solar PV System Start LEW to submit Turn-On application to SPS LEW to arrange with Meters Section to install meters SPS to witness the commissioning of solar PV system on the scheduled Turn-On date End 5. Market Settlement An overview of the available payment schemes can be found on EMA’s website. Non-contestable consumers (NCCs) Currently for residential NCCs with solar PV system, the solar energy produced is first offset by their consumption of that premise. Should there be excess solar energy to be exported back to the grid, they will receive payment (the prevailing low-tension electricity tariff minus grid charge) from SP Services (SPS) by way of credit adjustment to the monthly electricity bill. The quarterly revised low-tension electricity tariff can be found at the SP Group website (www.spgroup.com.sg). Contestable consumers (CCs) With the introduction of the Open Electricity Market “OEM”, residential CCs with solar PV system less than 10 MWac, is eligible to sell his excess output through SPS under the Enhanced Central Intermediary Scheme (ECIS). SPS will act as a central intermediary, by passing through the payment and relevant market charges to consumers. Excess solar electricity sold back to the grid will be paid the weighted average nodal price. December 2022 7 Solar PV – User Guide for Residential Consumers Such consumers can either choose (a) to install a meter to accurately measure the solar electricity generated, or (b) to estimate their solar generation. For option (a), consumers will need to install the relevant metering arrangement at each generation point. More details on the meters can be found in Section 7, AMI Meter Charges. For option (b), the solar generation will be estimated based on the Solar Generation Profile (SGP) 2 for the calculations of the relevant payment and market charges. Consumers need not install any meters. 6. Monitoring Requirements With the expected increase in solar PV systems in Singapore, the Power System Operator (PSO) would need to manage the intermittent nature of such sources to ensure that the security and reliability of the power system is not compromised. Most importantly, PSO also needs to ensure that sufficient reserve capacity is available to respond to sudden fluctuations in solar output. Hence, PSO shall require solar PV systems with an installed capacity of 1 MWac and above at each site/facility to provide the Active Power output (AC-side) of its solar PV system(s), sampled at one-minute intervals and solar irradiance from sensor installed in close proximity to the PV panels. For more detailed technical requirement, please contact EMA at EMA_PSO_EMA@ema.gov.sg. 7. AMI Meter Charges This section is only applicable to residential consumers who register their embedded solar PV systems under the ECIS and chose to install an AMI meter. The owner of the generation facility (i.e. solar PV system) is the Meter Equipment Service Provider (MESP) for the meter installation associated with it. However, consumers with embedded generation facility (with installed capacity of less than 10 MWac) may choose to engage SPPG to provide, install and maintain the generation meter. The fees applicable for providing such services by SPPG are shown in the table below: 2 The SGP is approved by the Energy Market Authority (“EMA”) and is based on factors such as Singapore's historical average solar irradiance from 7am to 7pm. This is standardised for all consumers with embedded solar PV systems and will be updated by EMA as new information becomes available. December 2022 8 Solar PV – User Guide for Residential Consumers Table 2.1: Metering Charges for Generation Meters (inclusive of 7% GST before 1 st Jan 2023) Main & Check Meters Main & Check Meters Main & Check Meters Main Meters Only Per Generation Unit / Metering Point At 66kV and above At 6.6kV / 22kV At Low Tension At Low Tension Upfront charge (One time) $5,938.50 $5,938.50 $2,247.00 $1,498.00 Monthly charge (Recurring) $214.00 $85.60 $42.80 $21.40 Miscellaneous charge a) Attending to request for site enquiry during office hours (minimum 3 hours per request). b) Attending to communication / meter failure during office hour. Charges will be waived if it is due to equipment failure. c) Attending to adhoc request by customer for meter accuracy test with SAC- SINGLAS test report. $42.80 per hour $42.80 per hour $42.80 per hour $42.80 per hour $85.60 per trip $85.60 per trip $85.60 per trip $85.60 per trip $1,926.00 per meter $1,926.00 per meter $706.20 per meter $706.20 per meter Table 2.2: Metering Charges for Generation Meters (inclusive of 8% GST with effect from 1 st Jan 2023) Main & Check Meters Main & Check Meters Main & Check Meters Main Meters Only Per Generation Unit / Metering Point At 66kV and above At 6.6kV / 22kV At Low Tension At Low Tension Upfront charge (One time) $5,994.00 $5,994.00 $2,268.00 $1,512.00 Monthly charge (Recurring) $216.00 $86.40 $43.20 $21.60 Miscellaneous charge d) Attending to request for site enquiry during office hours (minimum 3 hours per request). e) Attending to communication / meter failure during office hour. Charges will be waived if it is due to equipment failure. f) Attending to adhoc request by customer for meter accuracy test with SAC- SINGLAS test report. $43.20 per hour $43.20 per hour $43.20 per hour $43.20 per hour $86.40 per trip $86.40 per trip $86.40 per trip $86.40 per trip $1,944.00 per meter $1,944.00 per meter $712.80 per meter $712.80 per meter December 2022 9 Solar PV – User Guide for Residential Consumers 8. Decommissioning Requirements If you intend to decommission the entire solar PV system installed in your premises any time after they have been connected to the Transmission System, your appointed LEW will have to complete the decommissioning form and submit to SP Powergrid Ltd at least 30 days in advance before the intended decommission commences. However, if the intent is to revise the solar PV capacity installed in your premises any time after they have been connected to the Transmission System, your appointed LEW will have to complete the online Application Form and submit the following documents to SPS via Singapore Power (SP) eBusiness Portal: • Document Checklist and Declaration of Compliance to SP Powergrid’s (SPPG) Technical Requirements • Application for Net Export Rebate Form • Letter of Consent • PQ Compliance Report • Inverter(s) Specifications • Solar panel(s) Specifications • Inverter(s) Type Test Reports (Harmonics, Flicker, DC Injection) • Single Line Diagram (from PV system to Point of Common Coupling (PCC) • PSO Data Form (only applicable for solar PV system 1 MWac and above) December 2022 10 Solar PV – User Guide for Residential Consumers 9. PV Directory For enquiries on the following matters pertaining to solar PV systems, you may wish to contact the following: Energy Market Authority (EMA) Matters on: Electricity Licences Electrical Installation Licence Licensed Electrical Workers (LEWs) Policy and Regulatory Framework Monitoring Requirements Contact Information Economic Regulation & Licensing Department Email: ema_enquiry@ema.gov.sg Tel: 6835 8000 Electricity Resilience & Regulation Department Email: lei_ema@ema.gov.sg Tel: 6835 8000 Policy Department Email: ema_ppd@ema.gov.sg Tel: 6835 8000 Energy Management Systems Department Email: EMA_PSO_EMS@ema.gov.sg Tel: 6835 8000 Energy Market Company (EMC) Matters on: Market Registration Market Payment / Charges Contact Information Market Administration Email: MPRegistration@emcsg.com Tel: 6779 3000 SP PowerGrid (SPPG) Matters on: Technical Clarification regarding Connection to the Grid Contact Information Asset Management & Projects Department Email: DERenquiries@spgroup.com.sg Tel: 6916 8888 SP Services (SPS) Matters on: Application for Connection to the Grid and Market Settlement with SPS Contact Information Electrical Installation Section Email: install@spgroup.com.sg Tel: 6916 7200 December 2022 11

SP Group Sustainability Review FY2019/2020 SP GROUP Sustainability Review FY2019/2020 Scope of Review This is the annual sustainability review published by SP Group for the financial year 1 April 2019 to 31 March 2020. The scope of this review covers SP Group’s Singapore-based operations. Sustainability Strategy SP Group’s mission is to deliver reliable and efficient utilities services to enhance the economy and the quality of life of our consumers. This mission is rooted in our value system of commitment, integrity, passion and teamwork. Sustainability is central to our mission and guides us to achieve our mission in a responsible and committed manner. As a leading energy utilities company, we anchor our sustainability strategy around the United Nation’s Sustainable Development Goal (SDG) 7 – to ensure access to reliable, sustainable and modern energy for all. For more information, please refer to https://www.un.org/sustainabledevelopment/energy/ 7.1 Enhance energy access SDG 7 has three key targets: 7.2 Increase renewable energy 7.3 Promote energy efficiency Industry collaboration in energy technology and investment in energy infrastructure are identified as key enablers to meet these targets. We aspire to be a leading utilities company in a low-carbon future and providing energy that is reliable and sustainable is central to this long-term strategy. We recognise that to enable this clean transition, we need to invest in innovative technologies and infrastructure. We also understand that our actions need to extend beyond our own operations, to those of our customers who can create a large share of the impact through their choices and decisions. With this in mind, we have identified three strategic areas that support our actions towards the achievement of SDG 7: (1) Network Reliability, (2) Innovation and (3) Customer Empowerment. Mission: Deliver reliable and efficient utilities services to enhance the economy and the quality of life Network Reliability Value System: Commitment, Integrity, Passion, Teamwork customer empowerment Innovation 02 SP GROUP Sustainability Review FY2019/2020 In addition to helping customers reduce their carbon footprint, SP Group is committed to reducing the environmental impact from our business operations. In 2019, an extensive data collection exercise was completed to calculate the greenhouse gas (GHG) emissions following the principles in the Greenhouse Gas Protocol: A Corporate Accounting and Reporting Standard (revised edition). FY2019/2020 emissions Absolute, tonnesCO 2 e Intensity, kgCO 2 e/MWh sold Scope 1 25,966 0.54 Scope 2, location based 355,110 7.38 The bulk of SP Group’s GHG emissions in Scope 2 resulted from the dissipated energy emissions from technical losses via the distribution network and the transmission system in Singapore. While these emissions are inherent in the operations of the network, SP Group is committed to identifying opportunities to reduce the emissions from other key business activities that we operate and can influence. Value Add 30 Vision 2030 Reduce Carbon 30 We have set ourselves a “30-30-30” target to add at least 30 per cent value to our customers and reduce our carbon footprint by 30 per cent, by 2030. With FY2018/2019 as the baseline year where applicable, selected performance indicators will be measured and tracked in relation to our material topics of network reliability, innovation and customer empowerment. Our SAIDI performance for electricity network improved to 0.56 minute as compared to 0.87 minute in the previous year More than 29,000 tonnesCO 2 e avoided from our various low carbon solutions offered to our customers In FY2019/2020, our System Average Interruption Duration Index (SAIDI) for electricity network improved to 0.56 minute as compared to 0.87 minute in the previous year. Commonly used as a reliability indicator by electricity companies, SAIDI measures the average outage duration experienced by each customer served. Our improvement reflects the continuous efforts we have put in place to ensure our customers are provided with reliable electricity supply. We have also facilitated the switch for 46 per cent of residential customers and 43 per cent of small business customers in the Open Electricity Market, enabling them to enjoy savings of 20 per cent to 30 per cent off the regulated tariff. Customers also have the option of a non-standard price plan to buy electricity from the wholesale electricity market. The various initiatives that have resulted from our focus on innovation have helped to reduce the carbon footprint of our customers through avoided emissions. In FY2019/2020, the carbon dioxide (CO 2 ) emissions avoided amounted to more than 29,000 tonnes carbon dioxide equivalent (tonnesCO 2 e), which was 19 per cent more than the baseline year of FY2018/2019. 03 SP GROUP Sustainability Review FY2019/2020 Contributing to SDG 7 Targets SDG targets by 2030 Material topic Our key contributions 7.1 Energy Access Ensure universal access to affordable, reliable and modern energy services. Network reliability Innovation • Investing in network infrastructure upgrades • Deploying smart grid technologies to improve and maintain network reliability • Increasing electric vehicle charging stations Customer empowerment • Enabling access to the Open Electricity Market by empowering customers to choose electricity packages and enjoy savings • Deploying digital solutions for energy consumers 7.2 Renewable Energy Increase substantially the share of renewable energy in the global energy mix. Innovation • Deploying solar PV projects • Testing green hydrogen • Testing waste-to-energy solutions • Issuing and trading of Renewable Energy Certificates 7.3 Energy Efficiency Double the global rate of improvement in energy efficiency. Innovation Customer empowerment • Developing smart building and smart district level solutions • Deploying district cooling and energy saving solutions • Deploying smart technology through advanced electricity meters and SP Utilities mobile app • Spreading environmental awareness through GreenWall, GreenUP, Energy Challenge and My Carbon Footprint Refer to page 17 for more details on these initiatives 04 SP GROUP Sustainability Review FY2019/2020 Network Reliability Why This is Material SP Group serves a large customer base who expects uninterrupted power and a high-quality maintenance framework. We understand that people and businesses rely on us to provide consistent and reliable power. SP Group aims to deliver a high reliability rate with near-zero downtime. Network reliability will continue to be a key topic to SP Group as we strive to deliver excellence in our service provision and operations. Management Approach Network Maintenance Singapore has one of the best electricity and gas network systems in the world. Despite all our efforts, supply interruption is inevitable. They occur due to various reasons including network failure, damage by third parties, faulty equipment at customer sites or issues with the source of the supply. Electricity Network To minimise occurrence of power failure, SP Group carries out regular maintenance measures. One of the measures is online condition monitoring which checks the network around the clock. Any anomalies detected will trigger a response for the team to carry out rectification works to ensure the continued well-being of the equipment. In 2019, to enhance speed and accuracy in predicting anomalies, we have implemented online condition monitoring for newly installed 230kV and 400kV cable joints, and for all 230kV, 400kV and new 66kV switchgears. We are in the process of doing the same for all 22kV source station’s switchgears, to be completed by 2022. We also carry out physical monitoring every six to nine months. This measures the voltage and equipment condition when the checks are being conducted. If a power failure occurs, we take remediation actions to minimise the impact and downtime. Implemented online condition monitoring for newly installed 230kV and 400kV cable joints, and for all 230kV, 400kV and new 66kV switchgears to enhance speed and accuracy Employees work 24/7 at SP Group’s distribution control centre, the nerve centre of Singapore’s power grid, to ensure supply reliability. 05 SP GROUP Sustainability Review FY2019/2020 SP Group’s mobile generator crew is on standby 24/7. 1. Remote switching 2. Manual switching 3. Mobile generators 4. Cable jointing When a power fault is detected, this first course of action disconnects the affected equipment from the network and reconnects it to an alternative supply source. In 2019, we implemented remote switching capabilities for all 6.6kV distribution networks substations, enabling quicker restoration should a supply interruption occur. This is conducted when remote switching is unable to restore power supply. Power faults in low-voltage networks, such as damage to overground boxes that are used to transmit electricity to customers, are usually resolved through manual switching. These generators are deployed when power faults are reported and are used to provide temporary electricity supply while network issues are being resolved. This is conducted when switching is unable to resolve the power fault and the mobile generators cannot access the substation where the fault has occurred. Manual switching 06 SP GROUP Sustainability Review FY2019/2020 Gas Network SP Group owns and operates the gas network to supply gas to industrial, commercial and residential customers. The high pressure gas transmission system transports the main fuel source for Singapore’s power generation plants. A whole-of-life approach to asset management is adopted to manage risk and ensure that the gas network is developed, maintained and operated in a safe manner. The gas network is monitored round the clock in a system control centre. A Supervisory Control and Data Acquisition (SCADA) system is deployed on the transmission system to avail remote monitoring and operations capability, which enables immediate response to incidents. When incidents occur, response is centrally managed to ensure that performance recovery is quick and directed, and disruption to customers is minimised. SP Group checks the gas regulators regularly to ensure optimal gas supply pressure for customers. Regular inspections and maintenance are conducted on our assets to maintain reliability. An asset renewal programme tracks asset performance and replaces deteriorating assets efficiently. Patrol and leak survey of the pipelines are conducted to detect third party activities and gas leaks respectively. Dedicated planning of assets, selection of materials, project management and strict testing requirements are in place to maintain the integrity of the gas network. This enables continual good performance to existing consumers and supply to new consumers. International Collaboration In ensuring a more secure, accessible and sustainable energy future, SP Group is an active member of several international and regional working groups which benchmark and share best practices on grid operations. Participants at the 2019 HAPUA Council meeting. SP Group represents Singapore in the Heads of ASEAN Power Utilities Authorities (HAPUA) Pantone 2235C C75 M0 Y35 K0 R0 G176 B178 Pantone Red 032C C0 M91 Y87 K0 R239 G63 B54 Pantone 286C C100 M60 Y0 K6 R0 G98 B170 Pantone Process Yellow C C0 M0 Y100 K0 R:255 G242 B0 In the International Utility Working Group that was formed in 2003, SP Group is one of the utilities companies in the 10-member countries that meet annually to address grid reliability and security, integrating clean energy sources and meeting the digital needs of customers. In Southeast Asia, SP Group represents Singapore in the Heads of ASEAN Power Utilities Authorities (HAPUA). HAPUA’s key objectives include strengthening regional energy security through interconnection development and enhancing the quality and reliability of the electricity supply system. SP Group is the Chair of the Working Group #3 to focus on the areas of Distribution, Power Reliability and Quality. 07 SP GROUP Sustainability Review FY2019/2020 SP Group continues to invest in infrastructure to uphold network reliability. Initiatives Energy Access – SDG 7.1 Investing in Network Infrastructure Upgrades Planning and investing in network infrastructure upgrades is key to ensuring consumers have reliable and safe access to electricity. As part of our accelerated gas mains renewal programme, we have replaced more than 70km of aging ductile iron pipelines with more durable polyethylene pipes. This significantly reduces the risk of gas leaks and improves gas safety. We have embarked on the upgrading of two key operational systems, for gas network monitoring and control, and to support all gas market activities in Singapore. The final connection of our transmission network in the north of Singapore was also completed, enhancing the security and reliability of supply serving Liquefied Natural Gas (LNG) customers in the area. Commissioned a new 400kV substation to support more industrial capacity We have a long-term asset renewal strategy – based on the performance, condition and age of our equipment – to ensure that our electricity network remains resilient. We commissioned a new 400kV substation to support more industrial capacity and renewed one of two 230kV interconnections between Singapore and Malaysia. We have also replaced 606 switchgear panels, 158 transformers and 253km of cables in the distribution network. In 2012, we commenced an underground transmission cable tunnel project to support SP Group’s long-term plan of securing reliable and efficient electricity supply for Singapore. The project will allow us to install, repair and replace aging assets, and upgrade our network efficiently, with minimal inconvenience to the public. We have since installed and commissioned seven transmission cable circuits in our cross-island underground cable tunnels that were completed in 2019. These circuits, spanning close to 138km, are part of our long-term plan to replace aging assets and meet Singapore’s future electricity needs. 08 SP GROUP Sustainability Review FY2019/2020 Smart Grid Index In 2018, we launched the world’s first Smart Grid Index (SGI) to help utilities measure and advance in key dimensions of grid development. The SGI received strong endorsement from industry experts and stakeholders. Covering seven key aspects of an electricity grid – 1) supply reliability; 2) monitoring and control; 3) data analytics; 4) integration of Distributed Energy Resources (DER); 5) green energy; 6) security, and 7) customer empowerment and satisfaction – the SGI allows utilities to understand their strengths and areas they can improve in. Today, the SGI measures and benchmarks grid smartness across 75 utilities from 35 countries. In 2019, utilities in Asia Pacific nations made significant improvements in the rankings with an overall improvement of 10 percentage points from 2018. Improvements were most notable in areas of integration of DER, security, and customer empowerment and satisfaction. For further details on the benchmarking scores, please refer to https://www.spgroup.com.sg/what-we-do/smart-grid-index. SECURITY & SATISFACTION CUSTOMER EMPOWERMENT Best Practices by Dimensions GREEN ENERGY MONITORING & CONTROL DER INTEGRATION DATA ANALYTICS SUPPLY RELIABILITY Performance Network reliability is an important contributor to the economy and SP Group aims to ensure minimum disruption to electricity and gas supply for all businesses and households. There are two key indicators that our industry measures when assessing performance on network reliability: i) SAIDI, a system index of average duration of interruption in the power supply indicated in minutes per customers, and ii) System Average Interruption Frequency Index (SAIFI), a system index of average frequency of interruptions in the power supply. In FY2019/2020, our SAIDI for the electricity network improved by over 35 per cent. FY2018/2019 FY2019/2020 Electricity SAIDI (min) 0.87 0.56 SAIFI 0.0307 0.0366 Gas SAIDI (min) 0.0932 0.2637 SAIFI 0.0014 0.0019 To ensure minimal service disruption to our gas network, we have been actively replacing aging ductile iron pipelines with more durable polyethylene pipes to improve our gas SAIFI and SAIDI performance. Future Outlook To meet the 30-30-30 targets and minimise customer supply interruption, we actively invest in infrastructure, technology and engineering capabilities to uphold high performance standards. We continually look for innovative and cost-effective ways to deliver faster and better services and empower our staff with the knowledge they need to increase productivity and bring value to our customers and stakeholders. 09 SP GROUP Sustainability Review FY2019/2020 Innovation Why This is Material Singapore has pledged to reduce its Emissions Intensity by 36 per cent from 2005 levels by 2030. It has recently committed to enhance its nationally determined contribution to the absolute peak emissions level of 65 million tonnes of CO 2 equivalent around 2030. By 2050, Singapore aims to halve the amount of emissions it produces from its 2030 peak, with the view to achieve net-zero emissions as soon as viable in the second half of the century. Innovation and new technologies are central to facilitating this transition. SP Group can be a key facilitator and enabler for this change. Our investments in climate-friendly innovations will not only power a greener tomorrow for our business, they benefit the entire ecosystem, including organisations and individuals trying to reduce their own footprint. Management Approach SP Group takes an active approach to keep at the forefront of new technologies. Our approach has been to tap the global innovation ecosystem for exposure, test new solutions and build new capabilities to enable us to deliver value-added solutions to customers. SP has been actively engaging the global innovation ecosystem through programmes such as the Free Electrons Global Accelerator. In partnership with nine other global utilities, SP Group invites promising energy-related start-ups to apply for the accelerator programme which runs annually. Into its fourth edition in 2020, Free Electrons received a total of more than 850 start-up applications from 86 countries. Since 2017, Free Electrons has received more than 2,300 applications and investments were made in more than 100 pilot programmes while more than S$30 million has been invested in start-ups. SP Group invests in venture capital funds globally to access the innovation ecosystems and keeps abreast of market and technology developments. Our venture capital funds provide SP Group with deal flow access to start-ups globally including Asia, US and Europe. Through this innovation ecosystem, SP Group has been identifying relevant and promising technologies to run pilots. This approach allows us to validate the technologies and performance in our local environment, and build new capabilities as we partner start-ups and organisations to develop new solutions. By 2050, Singapore aims to halve the amount of emissions it produces from its 2030 peak, with the view to achieve net-zero emissions as soon as viable in the second half of the century Since 2017, Free Electrons has received more than 2,300 applications from innovative energy startups. More than 100 pilot programmes were initiated between the utilities and start-ups. More than S$30 million has been invested in the start-ups. Free Electrons utilities and start-up participants in Berlin, Germany. 10 SP GROUP Sustainability Review FY2019/2020 Initiatives Energy Access – SDG 7.1 Electric Vehicle Charging The switch to low-carbon electric vehicles (EVs) is seen as an increasingly viable route for the decarbonisation of the transportation sector globally. With our geographic size, economic landscape and existing infrastructure, Singapore is well-placed to adopt green mobility, and SP Group aims to drive this change. Over the past two years, SP Group has been partnering organisations to set up EV charging stations across the island, in line with the government’s longerterm plan to build 28,000 electric vehicle charging points by 2030. In 2019, the high-speed EV charging network was increased to 200 points across Singapore, including 52 direct current fast chargers. Locating the charging points can be done via the SP Utilities app. Through the app, users can start and stop charging, and pay for the electricity used. This allows for greater convenience to users to access the largest fleet of EV charging points in Singapore. Renewable Energy – SDG 7.2 Solar Panels SP Group has installed solar photovoltaic (PV) panels at our headquarters and district offices and developed storage systems to harness and deploy energy efficiently. This experience enables us to work with partners in the community and industrial customers to achieve similar sustainable outcomes. The Integrated Energy Solutions system includes features like the SP Group’s direct current fast charging points offer our customers a convenient and quick way to charge their electric vehicles. “ We are very pleased to work with SP Group on the enabling infrastructure for EVs at Paya Lebar Quarter. We see EVs as representing a better environmental solution for cars in Singapore and are already seeing demand from our Paya Lebar Quarter office tenants for EV charging stations.” - Mr Richard Paine, Managing Director of Paya Lebar Quarter energy storage capabilities, energy sensors and a real-time digital platform to monitor, analyse and optimise energy usage. Machine learning models were also deployed to better monitor the panels’ condition to reduce the need for regular inspections. One such digital system was developed at the local SembCorp Marine Tuas Boulevard Yard that optimises energy consumption and harnesses solar energy for significant savings. The system is paired with 4.5 MegaWattpeak (MWp) solar panels, the largest single solar rooftop at a shipyard in Southeast Asia. It will provide up to 30 per cent of electricity consumed by the yard’s steel structure fabrication workshop during peak load. 11 SP GROUP Sustainability Review FY2019/2020 Green Hydrogen While renewable energy such as solar and wind has been at the forefront of clean energy solutions, alternative clean fuels such as hydrogen gas has the potential to offer consumers a viable option for accessing clean energy. With water and energy as the bi-products, hydrogen gas as a fuel offers plenty of potential, more so for Singapore, which has limited renewable options. In 2019, SP Group installed a hydrogen energy system at our training centre at Woodleigh Park in partnership with Marubeni Corporation and Tohoku University. The system generates green hydrogen through electrolysis powered by solar energy. This has helped us convert the training centre into the first zero-emission building in Southeast Asia that is powered by green hydrogen. Since October last year, the building, which consumes about 2,000 kilowatt hours of electricity a month – equivalent to the monthly usage of five four-room Housing Board flats – has been able to operate independently from the national grid. Waste to Energy Waste generation in Singapore has increased seven fold over the past 40 years, putting immense pressure on Singapore’s only landfill at Pulau Semakau which will be full by 2035. With land being a scarce resource, there is urgent need to explore alternatives for waste disposal. SP Group and Gardens by the Bay announced plans to pilot a zero-waste solution at the Gardens. This solution offers an effective alternative to incineration using compact gasification technology to convert waste into thermal energy and biochar. As a result, waste is reduced to only five per cent of its original volume and emissions are reduced by up to 20 per cent. The smart-waste management system could enable sustainable zero-waste districts to be viable in Singapore, bringing the country closer towards a circular economy. In addition to tackling the waste issue, this technology will also allow us to explore efficient alternative solutions to generating energy and reducing our reliance on fossil fuels. SP Group harnesses renewable energy to create clean energy solutions for customers. SP Group installed a hydrogen energy system at our training centre at Woodleigh Park in partnership with Marubeni Corporation and Tohoku University SP Group and Gardens by the Bay announced plans to pilot a zero-waste solution at the Gardens. As a result, waste is reduced to only five per cent of its original volume and emissions are reduced by up to 20 per cent. The smart-waste management system is deployed at Gardens by the Bay. 12 SP GROUP Sustainability Review FY2019/2020 Renewable Energy Certificates Platform In 2018, SP Group launched the world’s first blockchain-powered Renewable Energy Certificate (REC) marketplace. The marketplace enables the trading of RECs – for renewable energy producers to sell, and for consumers wishing to use green energy to purchase. In 2019, an agreement was signed with the International REC Standard Foundation for SP Group to be the first authorised local issuer of I-RECs in the Asia Pacific. This international accreditation means consumers can be assured of the integrity of each REC transaction. With the one-stop digital REC platform, SP Group is removing barriers so that big and small consumers can achieve their green targets seamlessly and securely. Energy Efficiency – SDG 7.3 Smart Building Solutions SP Group actively explores new technologies to support the energy needs of buildings and districts. With 75F, a building intelligence provider harnessing Internet of Things and machine learning, we are A sample of an REC that is issued to consumers. In 2018, SP Group launched the world’s first blockchain-powered Renewable Energy Certificate marketplace offering a micro-climate control solution that can save up to 30 per cent in energy consumption while improving occupant comfort. This solution has been deployed at DBS Asia Hub at Changi Business Park since February 2020. Tenancity was launched in 2019 to provide offices, malls and campuses with an energy-efficient solution in both tenant and common spaces. As part of this product, the consumption insights were also offered for the landlord and tenants to know about unusual deviations from benchmarks, anomalies in usage, and water leakage detection. This allows customers to take concrete steps to save energy and water. The first project was in Changi Airport where smart electricity and water meters were deployed for all tenants in Terminal 3. Data was aggregated through a wireless mesh network, becoming one of the first to integrate smart electricity and water meters in a wireless network within a building. Through the implementation of an energyefficient solution, coupled with advanced meters and operational analytics within the tenant premises, we are able to improve operational efficiency in Changi Airport Group’s utilities billing processes. Since then, similar projects have been undertaken at HDB Connection One and Nanyang Technological University. SP Group is also working with the newly set up Singapore Eco Office from the Ministry of the Environment and Water Resources and Temasek Holdings to transform Tampines into an Eco Town. This is part of the Singapore Government’s plans to rejuvenate and transform mature towns and make them more sustainable. SP Group’s micro-climate control solution allows customers to save up to 30 per cent in energy consumption while improving occupant comfort. 13 SP GROUP Sustainability Review FY2019/2020 District Cooling and Energy Saving Solutions At Marina Bay Sands, SP Group operates the world’s largest underground district cooling system. Here, chillers centrally produce chilled water during off-peak periods, store the chilled water using a thermal energy storage system, and supply the chilled water for air conditioning use at the buildings in the Marina Bay area. If renewable energy that is used to power the chillers suddenly fluctuates, the lithium ion battery will immediately discharge energy to balance the supply, hence overcoming the challenge of inconsistent renewable energy in a cost-effective way. For the innovative efforts, SP Group was presented with the 2019 Minister for National Development’s R&D Merit Award at the Urban Sustainability R&D Congress 2019. Performance SP Group’s low-carbon initiatives have enabled our customers to avoid more than 29,000 tonnesCO 2 in FY2019/2020, equivalent to planting more than 1.4 million rain trees 1 or taking more than 6,300 cars off the road for a year 2 . Measuring this progress against the target of helping our customers reduce their carbon footprint, these initiatives have achieved 19 per cent increase in the CO 2 avoided since 2018. Future Outlook SP Group recognises that Singapore lacks land to scale up renewable energy systems. However, we plan to work with our neighbouring countries on cross-border power supply. Building transmission lines to connect the countries and using renewable energy credits to facilitate power trading can allow Singapore to use clean power even if it cannot produce it. Furthermore, we will continue to work on our strategic areas for innovation to provide our customers with low-carbon solutions. SP Group’s low carbon initiatives have enabled customers to avoid more than 29,000 tonnesCO 2 in FY19/20, equivalent to planting more than 1.4 million rain trees or taking more than 6,300 cars off the road for a year SP Group operates the world’s largest underground district cooling system that supplies chilled water for air conditioning to buildings in the Marina Bay area. 1 One mature rain tree absorbs 0.0201 tonnesCO 2 a year - data from My Carbon Footprint study by South Pole 2 From US EPA Greenhouse Gas Equivalencies Calculator 14 SP GROUP Sustainability Review FY2019/2020 Customer Empowerment Why This is Material The transition towards a clean energy economy will largely be driven by end-user consumption. Given that SP Group provides electricity and gas transmission and distribution services to consumers in Singapore, customer education and empowerment will support Singapore’s target to transition to a low-carbon future. Beyond this, empowerment of customers can result in energy and cost savings for the customers of SP Group, increasing value to them. Management Approach SP Group’s customers are at the core of our business strategies. Our initiatives for the community and our customers are aligned with our mission – to deliver reliable and efficient utilities services to enhance the economy and the quality of life. Public education is an important aspect of our management approach. SP Heart Workers, the staff volunteers of SP Group, organise interactive workshops and training for members of the community on issues of energy efficiency and safety. In 2019, we engaged students from the Nanyang Polytechnic School of Interactive and Digital Media to develop a series of gas safety awareness videos. These videos were part of a gas safety campaign that we rolled out in September last year. Empowerment Through Technology To provide greater convenience to our customer base, we have embarked on a digital transformation journey. This has resulted in digital products that power internal business units and energy technology products that are available to customers. With energy technology as a tool to drive sustainability, the primary goals are to: 1) inform, 2) enable and 3) add value. Inform Timely data, information and recommendations on your energy use. Enable Take actions through direct control and automation with AI recommendations. Add Value Providing economic value while contributing to sustainability. 15 SP GROUP Sustainability Review FY2019/2020 Initiatives Energy Access – SDG 7.1 Open Electricity Market In 2018, the electricity market in Singapore opened up, allowing residential consumers to choose their utilities package from new retailers in the market. Regardless of their choice of whether to remain with SP Group at the regulated tariff, or switch to another electricity retailer, SP Group is committed to helping consumers make the right decisions which enable them to save energy and cost. Typical savings are between 20 per cent to 30 per cent off the regulated tariff. To demonstrate our commitment, we have rolled out a price comparison feature on the SP Utilities app, whereby customers can see various price plans at a glance. This makes it easier for consumers to select price plans that best suit their consumption needs. Energy Efficiency – SDG 7.3 SP Group has facilitated the switch for many of our customers to enable them to save 20 per cent to 30 per cent off the regulated tariff Smart Technology SP Group is increasingly shifting its focus to use data science and artificial intelligence (AI) to deliver efficient energy solutions to our customers. We refer to this as an “Energy Brain”. This “Energy Brain” uses intelligence gathered from a large volume of consumption data from both residential homes and businesses to provide customers with data-driven solutions. Beyond this, we are increasing customer empowerment by installing advanced electricity meters for all households, allowing residents to access their half-hourly electricity usage through our SP Utilities app. These advanced meters allow residents to gain a better picture of their consumption patterns, enabling them to implement reduction and efficiency measures in a meaningful manner. SP Group uses data science and artificial intelligence to deliver efficient energy solutions to customers. 16 SP GROUP Sustainability Review FY2019/2020 Energy Efficiency – SDG 7.3 Environmental Awareness In March 2020, SP Group launched the enhanced Carbon Footprint calculator, called My Carbon Footprint. It enables everyone in Singapore to be more aware of the environmental impact of their daily actions. First launched in December 2019, the initial version allows users to view the carbon emissions resulting from their electricity consumption. The calculator that is available on the SP Utilities app allows everyone in Singapore to measure their environmental impact from their daily lifestyle choices according to their household profile, mode and duration of commute, frequency of holiday travel, spending habits and food consumption. Approximately 13 per cent of SP Utilities app users had participated in GreenUP and completed over 1.3 million activities In addition, SP Group has launched initiatives that allow A screengrab of My Carbon Footprint. consumers to adopt a more sustainable lifestyle through their daily actions. GreenUP, also available on the SP Utilities app, aims to educate and empower customers to go green in a fun and interactive way. As of 31 March 2020, approximately 13 per cent of SP Utilities app users have participated in GreenUP and completed over 1.3 million activities cumulatively since its launch in September 2019. The Energy Savings Challenge was rolled out through various platforms including the SP Utilities app. A partnership between the National Environment Agency and SP Group, the Challenge was first launched in 2017 as a call to households to reduce their electricity use by 1 per cent by practising simple energy saving habits as a way of life to contribute to a sustainable environment. With the GreenUP feature on the SP Utilities app, users can participate in challenges and earn rewards. 17 SP GROUP Sustainability Review FY2019/2020 Performance Customer Empowerment As of 31 March 2020, 46 per cent of households and 43 per cent of eligible businesses have switched to buying electricity from a retailer of their choice. They have since enjoyed savings of about 20 per cent to 30 per cent off the regulated tariff. Customers also have the option of buying electricity from the wholesale electricity market. Under this arrangement, customers buy at the wholesale electricity price which varies every half an hour depending on the prevailing demand and supply situation in Singapore’s wholesale electricity market. SP Group has installed 480,000 smart meters to businesses and households as of March 2020 Customers are empowered with their utilities consumption data via the SP Utilities app. With more than 900,000 app downloads, customers are submitting their meter readings, viewing their bills and paying directly via the SP Utilities app. Customers can pay with all credit cards from over 380 banks and enjoy rebates and rewards offered by banking partners for payment through the app. We have processed over 800,000 unique transactions through the app since 2019, giving customers greater convenience. SP Group has also installed 480,000 smart meters to businesses and households as of March 2020 and will continue to roll these out incrementally over the next five years. Future Outlook SP Group’s overarching goal is to empower everyone with the knowledge and tools to foster a low-carbon future for all. We will continue to harness digital technology to provide our customers with the information and means to lower their electricity consumption and adopt a more sustainable lifestyle. SP Group enables a low-carbon and sustainable future for Singapore. 18 Sustainability Review FY2019/2020 2 Kallang Sector Singapore 349277 T. +65 6916 8888 F. +65 6304 8188 https://www.spgroup.com.sg/

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Notice for Commencement of Earthworks/ Registered Excavator Operator/Registered Earthworks Supervisor Applications +65 6916 5021 Training To reach Singapore Institute of Power and Gas for enquiries on training courses, you can email training-institute@spgroup.com.sg. Procurement To reach the SP Group Procurement team for enquiries on current/upcoming tender opportunities or technical support for the Supplier Relationship Management System, you can call +65 6916 8839 or email srmsupport@spgroup.com.sg. Careers To reach the SP Group Human Resource team for enquiries on job opportunities, scholarships or internships, you can email recruitment@spgroup.com.sg. Media Contacts For media related enquiries, please write to us here. Please note that your personal data may be shared with our partners and other relevant third parties - to enable them to follow-up and reply to you directly on your feedback. By provision of your personal particulars, you are deemed to have provided your consent to the collection, use or disclosure of your personal data for this purpose. Mailing Address SP Group 2 Kallang Sector Singapore 349277

2026 Course Code Duration (hr) Course Fee (1) Course Fee (after Funding) Course Details and ^ PDU (5) Registration JANUARY Course Dates Course Title Su Mo Tu We Th Fr Sa 8 Jan ENO51 Distribution Switchboard Maintenance for Commercial and Industrial Low Voltage Installation 7 $900 N.A. 7 Click here 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 15 Jan GRG02 Gas Market Structure and Gas Network Code 7 $800 N.A. 6 Click here 18 19 20 21 22 23 24 19 - 23 Jan EPG12 Power Plant Operations and Performance + 35 $3,500 $1,750 29 Click here 25 26 27 28 29 30 31 26 - 28 Jan ECL05 High Voltage Cable Jointing Techniques 21 $3,250 N.A. 19 Click here FEBRUARY Su Mo Tu We Th Fr Sa 12 - 13 Jan Assmt: 15, 16, 19 Jan ENO66 High Voltage Switching on Distribution Network 12.5 $1,650 N.A. Pending Click here 27 - 28 Jan ESG06 Design, Installation and Testing of Electrical Switchboard and Supply Turn-On 14 $1,600 N.A. 13 Click here 28 Jan EFD02 Essential Test Instruments for Low Voltage 7 $800 N.A. 6 Click here 1 2 3 4 5 6 7 2 Feb ~ 15 Apr ECL16 Distribution High Voltage Cable Jointing Proficiency 121 $13,000 $6,500 93 Click here 8 9 10 11 12 13 14 3 - 4 Feb EPG13 Managing Multiple Malfunctions in Power Plants +# 14 $1,400 $700 12 Click here 15 16 17 18 19 20 21 5 - 6 Feb EPG14 Best Practices for Power Plant Optimisation +# 14 $1,400 $700 13 Click here 22 23 24 25 26 27 28 4 - 5 Feb ERG01_T2 SS638 Code of Practice for Electrical Installations 14 $700 $350 13 Click here MARCH Su Mo Tu We Th Fr Sa 1 2 3 4 5 6 7 2 - 3 Mar ERG05 Lightning and Lightning Protection 14 $700 $350 13 Click here 8 9 10 11 12 13 14 9 - 13 Mar EPG11 Power Plant Operations and Process Controls + 35 $3,500 $1,750 29 Click here 15 16 17 18 19 20 21 10 Mar ERG06 Electrical Earthing Principles and Practices 7 $350 $175 6 Click here 22 23 24 25 26 27 28 29 30 31 All of our courses are conducted face-to-face *To be confirmed, please register your interest on our training portal + Courses conducted using the Centralised Power Plant Simulator # Courses EPG13 and EPG14 are part of the Advanced Certificate in Power Plant Operations and Performance and both courses must be taken together, following the training dates stated in this training calendar ^ Effective from Jan 2026, there will be changes to SSG course fee grants for SIPG courses. Refer to our SIPG training portal for further details. Important Notes: (1) Course fees are subject to prevailing GST. (2) Only Singapore Citizens, Permanent Residents & Long-Term Visit Pass Plus (LTVP+) Holders are eligible for Course Fee Funding (if any). (3) Funding grant is subject to funding agency's approval. (4) SkillsFuture Mid-Career Enhanced Subsidy only applicable for Singapore Citizens 40 years old and above. (5) PDU: Professional Development Unit awarded by Professional Engineers Board; PEB reserves the right to reject or adjust the PDUs awarded for each run. (6) Minimim class size is required to be met to start the class. Updated: 6 Jan 2026

财 经 2021 年 12 月 3 日 星 期 五 25 速 读 财 界 新 能 源 将 在 泰 国 亚 太 开 发 可 持 续 能 源 和 智 能 城 市 方 案 新 加 坡 能 源 (SP Group) 与 Banpu NEXT 签 署 谅 解 备 忘 录 , 合 作 在 泰 国 和 亚 太 地 区 开 发 可 持 续 能 源 和 智 能 城 市 方 案 。 Banpu NEXT 是 泰 国 能 源 公 司 Banpu PCL 旗 下 子 公 司 , 是 泰 国 和 亚 太 地 区 领 先 的 智 能 洁 净 能 源 方 案 提 供 商 , 在 区 域 拥 有 强 劲 的 再 生 能 源 和 能 源 仓 储 业 务 , 包 括 中 国 、 日 本 、 美 国 和 澳 大 利 亚 的 太 阳 能 发 电 厂 、 越 南 的 风 力 发 电 厂 、 新 加 坡 的 能 源 仓 储 业 务 , 以 及 泰 国 普 吉 和 春 武 里 府 的 智 能 城 市 发 展 项 目 。 新 能 源 周 四 发 布 的 文 告 说 , 双 方 将 探 讨 区 域 冷 却 系 统 、 跨 境 可 再 生 能 源 证 书 平 台 和 智 能 城 市 解 决 方 案 的 应 用 , 支 持 区 域 可 持 续 和 智 能 能 源 城 市 的 发 展 。 文 告 指 , 到 2030 年 , 全 球 清 洁 能 源 市 场 预 计 将 达 到 1 万 9776 亿 美 元 (2.7 万 亿 新 元 ), 而 亚 太 地 区 在 未 来 十 年 内 估 计 将 拥 有 最 高 的 市 场 份 额 , 每 年 的 复 合 增 长 率 为 9.6%。

▲ 社 会 及 家 庭 发 展 部 长 兼 卫 生 部 第 二 部 长 马 善 高 ( 穿 戴 蓝 绿 色 口 罩 者 ) 今 早 在 淡 滨 尼 8 道 第 878A 座 组 屋 底 层 , 听 新 能 源 集 团 职 员 讲 解 新 装 置 的 水 电 用 量 电 子 显 示 屏 有 哪 些 功 能 。 学 习 如 何 节 能 减 碳 淡 滨 尼 5 座 组 屋 安 装 水 电 显 示 屏 宋 慧 纯 报 道 hcsong@sph.com.sg 庄 耿 闻 摄 影 淡 滨 尼 的 五 座 组 屋 约 633 户 家 庭 可 率 先 透 过 安 装 在 组 屋 底 层 电 梯 口 的 电 子 显 示 屏 , 了 解 整 座 组 屋 的 水 电 使 用 量 及 碳 排 放 数 据 , 学 习 如 何 进 一 步 节 能 减 碳 。 社 会 及 家 庭 发 展 部 长 兼 卫 生 部 第 二 部 长 马 善 高 希 望 , 未 来 五 年 内 可 陆 续 在 淡 滨 尼 市 镇 所 有 住 宅 大 楼 安 装 上 述 显 示 屏 , 让 居 民 携 手 朝 更 永 续 的 生 活 方 式 迈 进 。 安 装 水 电 用 量 电 子 显 示 屏 的 试 验 计 划 , 是 由 淡 滨 尼 市 镇 理 事 会 和 新 能 源 集 团 在 淡 马 锡 及 永 续 发 展 与 环 境 部 的 支 持 下 推 行 。 淡 滨 尼 是 首 个 安 装 这 类 设 施 的 市 镇 。 显 示 屏 上 的 数 据 每 四 小 时 更 新 一 次 , 记 录 过 去 24 小 时 整 座 组 屋 耗 费 多 少 能 源 , 以 及 相 较 于 过 去 一 周 , 整 体 水 电 用 量 的 差 距 。 显 示 屏 也 附 上 居 民 可 参 考 的 节 能 减 碳 小 知 识 。 已 使 用 新 能 源 水 电 (SP Utilities) 应 用 监 控 自 家 水 电 用 量 的 居 民 也 可 扫 描 显 示 屏 上 QR 码 , 回 答 与 节 能 减 碳 知 识 有 关 的 趣 味 题 。 率 先 安 装 水 电 用 量 显 示 屏 的 五 座 组 屋 分 别 为 淡 滨 尼 8 道 第 878A 座 、43 街 第 496C 座 、21 街 第 270 座 、8 道 第 868A 座 和 11 街 第 101 座 组 屋 。 下 个 月 , 第 879A 座 、9 道 第 496D、21 街 第 271 座 、8 道 第 869A 座 和 11 街 第 103 座 组 屋 也 将 安 装 显 示 屏 。 马 善 高 受 访 时 以 用 水 量 为 例 指 出 , 本 地 目 前 每 人 每 天 的 用 水 量 约 140 公 升 。 长 远 来 看 , 希 望 到 了 2030, 可 将 每 人 每 天 的 用 水 量 减 至 130 公 升 。 若 要 达 到 上 述 目 标 , 大 家 需 要 做 的 还 很 多 , 但 首 要 任 务 就 是 让 居 民 了 解 相 较 于 他 人 , 用 水 量 差 距 是 多 少 , 也 了 解 他 们 能 如 何 节 省 用 水 。 他 希 望 , 提 供 居 民 水 电 用 量 的 数 据 能 鼓 励 居 民 养 成 良 好 习 惯 , 减 少 用 水 和 能 源 耗 费 , 以 及 减 少 浪 费 。 市 镇 会 能 及 时 发 现 漏 水 或 偷 用 水 电 水 电 用 量 电 子 显 示 屏 数 据 有 助 市 镇 会 及 时 发 现 是 否 有 异 常 情 况 , 及 时 处 理 。 马 善 高 举 例 , 不 论 是 整 座 组 屋 的 水 电 供 应 受 干 扰 , 还 是 出 现 漏 水 、 有 人 可 能 偷 用 水 电 等 情 况 , 市 镇 会 可 以 知 道 是 否 水 电 用 量 出 现 异 常 , 并 直 接 到 那 座 组 屋 查 看 。 “ 我 们 可 以 了 解 异 常 情 况 何 时 发 生 、 为 何 发 生 并 解 决 问 题 。” 住 在 淡 滨 尼 8 道 第 878A 座 组 屋 的 张 希 豪 (18 岁 , 学 生 ) 目 前 已 每 月 透 过 新 能 源 水 电 应 用 监 控 自 家 的 水 电 用 量 情 况 。 如 果 某 个 月 的 用 量 上 升 了 , 他 们 一 家 就 会 探 讨 如 何 减 低 用 量 , 这 些 努 力 有 时 会 为 这 家 人 省 下 每 月 约 10 至 20 元 的 水 电 费 。 他 说 , 新 安 装 的 显 示 屏 列 出 的 水 电 用 量 图 表 , 有 助 他 了 解 整 座 组 屋 的 使 用 量 。 如 果 整 体 使 用 量 增 加 了 , 他 会 尝 试 看 看 是 否 能 减 低 用 量 , 为 永 续 环 境 尽 一 份 力 。

Sustainability Review FY2021/2022 Table of Contents About this report 3 Materiality 4 About SP Group 5 Our sustainable energy ecosystem 6 Our impact 7 Sustainability strategy 8 Alignment with the global goals 9 Financing sustainable energy solutions 9 Sustainability governance 10 Board’s role 10 Management’s role and internal controls 11 Group risk management 12 Resilience to climate change 13 Metrics and targets 16 Focus areas 17 Grid 2030 17 Sustainable energy solutions 22 Energy as a Service 30 People and the Community 36 Disclosures 41 Contribution to SDGs 41 Task Force on Climate-related Financial Disclosures (TCFD) 42 Emissions audit statement 44 03 FOCUS AREAS SUSTAINABILITY GOVERNANCE ABOUT THIS REPORT SUSTAINABILITY STRATEGY DISCLOSURES About this report This is SP Group’s (SP) third sustainability review and the first to incorporate the reporting recommendations of the Taskforce on Climate-related Financial Disclosures (TCFD). It reflects our commitment to accountability to stakeholders as well as our drive for continuous improvement in our sustainability performance, towards climate action. This review showcases the initiatives and performance of our operations across our key business areas for the financial year from 1 April 2021 to 31 March 2022 (FY21/22), unless otherwise stated. The scope of this review covers SP’s operations in Singapore, China, and Vietnam. The report is to be read in conjunction with the Chairman’s message and other sustainability-related information on SP’s corporate website, SP Energy Hub. We have included historical data from FY19/20 and FY20/21 for comparison where applicable. 04 Materiality The contents of this review have been informed by an assessment of the material sustainability topics that are of greatest importance to our business and stakeholders. We have identified three material topics that support our actions towards the achievement of the targets of United Nation’s Sustainable Development Goals (SDG) 7 and 9, 1) Network Reliability, 2) Innovation and 3) Customer Empowerment. DISCLOSURES Focus business area Grid 2030 Sustainable Energy Solutions Energy as a Service FOCUS AREAS Network Reliability • Network reliability is missioncritical to SP as we strive to Innovation • Innovation and new technologies are central to facilitating the Customer Empowerment • As a sustainable energy solutions provider, SP aims to empower deliver excellence in our service transition to a low carbon future. customers to achieve their and operations to 1.6 million SP invests in climate-friendly climate ambitions through various customers in Singapore with rising innovations which will power a innovative products and services. expectations of uninterrupted greener tomorrow and benefit • These solutions enable power supply. the entire ecosystem. productivity and efficiency • We invest in capabilities that • To keep at the forefront of and enable organisations and uphold reliable, efficient power new technologies, we test individuals to achieve their supply to households and new solutions and build new climate ambitions. businesses and also enable the capabilities to deliver valueadded green energy transition. solutions to our customers. In 2021, our Executive Leadership Team (ELT) reviewed the identified material topics and they were determined to be valid. The urgency to address the identified material topics have heightened and we need to tackle the challenges expeditiously. Furthermore, we recognised the need to incorporate corporate governance disclosure in our sustainability review. We also assessed the climate-related risks and opportunities that are material to SP. The process and results of this exercise are presented in the Resilience to climate change section of this report. SUSTAINABILITY GOVERNANCE SUSTAINABILITY STRATEGY ABOUT THIS REPORT 05 About SP Group SP Group (SP) is a leading utilities group in Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for our customers. We own and operate electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore, China, and Vietnam. In 2021, SP updated its tagline to “Empowering the Future of Energy” to reflect our 2030 ambition to create a low carbon, smart energy Singapore and be a regional leader in sustainable energy solutions. DISCLOSURES As Singapore’s national grid operator, about 1.6 million industrial, commercial, and residential customers benefit from our world-class transmission, distribution, and market support services. These networks are amongst the most reliable and cost-effective in the world. SP provides a full suite of sustainable energy solutions including district cooling, electric vehicle charging, renewables, and energy as a service to achieve our 2030 ambition: FOCUS AREAS Grid District cooling Electric vehicle charging SUSTAINABILITY GOVERNANCE Renewables Energy as a Service (Smart Metering, Digital Solutions, and RECs) SUSTAINABILITY STRATEGY SP’s sustainable energy solutions enable green buildings and sustainable infrastructure, enhance efficiency, and empower customer with sustainable tools. District cooling for business districts and residential townships enhances energy efficiency. Electric vehicle charging and renewable energy enables decarbonisation of the transportation and power sectors, while digital energy management tools provide customers with the information to make greener choices. ABOUT THIS REPORT 06 Our sustainable energy ecosystem DISCLOSURES Building Energy Efficiency Management: Utilities Monitoring & Insights | TenantCare | Micro-climate control DERMS Solar Microgrid RECs FOCUS AREAS Grid Districts Households ASEAN Electricity Import Digital Twin Energy Storage Vehicle2Grid EV Charging District Cooling Smart Meters SP app SUSTAINABILITY GOVERNANCE Empowering the Future of Energy At the SP energy ecosystem, we Enhance Grid reliability and enable renewable energy integration Decarbonise transport with electric vehicle charging SUSTAINABILITY STRATEGY Green buildings and districts with district cooling systems and building efficiency solutions Empower consumers with data and carbon solutions ABOUT THIS REPORT 07 Our impact Overall DISCLOSURES 0.11 min and 0.1979 min SAIDI achieved for Electricity and Gas Grid respectively More than 190,000 RT of district cooling secured regionally 525 EV charging points installed in Singapore¹ 111 MWp solar capacity secured across Asia. 1.5 million downloads of the SP app 40x increase in RECs volume FOCUS AREAS Almost 320 MWp under development 2 Environmental Scope 1 emissions of 78,173 tonnes CO 2 e SUSTAINABILITY GOVERNANCE Scope 2 (market-based) emissions of 419,959 tonnesCO 2 e People and Community Emissions avoided - more than 206,000 tonnesCO2e, equivalent to planting more than 10 million rain trees 3 or taking more than 180,000 cars off the road for a year 4 . SUSTAINABILITY STRATEGY 179,000 hours of staff training and development provided Zero fatalities, Lost time injury frequency rate of 0.42 per million working hours $4.5 million in donations, sponsorships and volunteer manpower ABOUT THIS REPORT ¹ As of 31 May 2022. ² As of 31 July 2022. ³ One mature rain tree absorbs 0.0201 tonnesCO 2 a year - data from My Carbon Footprint study by South Pole 4 Annual carbon emissions from 1 internal combustion engine (ICE) car of 1.1tCO 2 e/year. Data from SP Group and Temasek (August 2021): Taking The Heat Off Cooling: A Greener Way to Cool. 08 Sustainability strategy SP is a leading utilities company that creates value and enables the climate ambitions of our stakeholders. With the development and implementation of our Corporate Strategy 2030, a 10-year roadmap that guides us towards a low carbon, smart energy Singapore - sustainability has become central to achieving our mission and business objectives in a responsible and committed manner. DISCLOSURES To embed sustainability considerations across our key roles as a grid operator, utilities and sustainable energy solutions provider, we have defined three material topics for our business: Network Reliability Maintaining world-class grid reliability in a distributed energy landscape With the proliferation of distributed and intermittent energy sources, we continue to invest in innovative technologies and integrate renewables into our world-class grid while maintaining stability and reliability. Innovation Becoming the leading sustainable energy solutions player in Asia Pacific Leveraging our strengths and experience in enabling a sustainable energy future for customers in Singapore, we are bringing our solutions and expertise to overseas markets such as China and Vietnam to benefit more customers in the region. Customer Empowerment Empowering customers to achieve their sustainability objectives To create a low carbon, smart energy Singapore, we extend our efforts beyond our own operations to empower residential, commercial, and industrial customers to make changes to their daily behaviours and operations. Innovative solutions such as district cooling solutions in new HDB towns and installing EV charging points are key to achieving this goal. In addition, we seek to educate local residents and equip them with tools on how to live more sustainably. Through the SP app, users can monitor their energy consumption, measure their carbon footprint, and learn ways to decarbonise, all in one integrated digital platform. SUSTAINABILITY STRATEGY SUSTAINABILITY GOVERNANCE FOCUS AREAS Alignment with the global goals | Financing sustainable energy solutions ABOUT THIS REPORT 09 Alignment with the global goals Based on the three material topics of our sustainability strategy, our initiatives to enable a sustainable future are aligned with SDG 7 - to ensure access to reliable, sustainable and modern energy for all. SDG 9 - to build resilient infrastructure, promote inclusive and sustainable industrialisation and foster innovation. Additional details of our contribution to these SDGs can be found in the Disclosures: Our contribution to the SDGs. DISCLOSURES SP’s Mission: Deliver reliable and efficient utilities services to enhance the economy and the quality of life Core Values: Commitment, Integrity, Passion, Teamwork CUSTOMER EMPOWERMENT RENEWABLE ENERGY ENERGY ACCESS SDG 7 AFFORDABLE AND CLEAN ENERGY ENERGY EFFICIENCY NETWORK RELIABILITY SDG 9 RELIABLE INFRASTRUCTURE INDUSTRY, INNOVATION AND INFRASTRUCTURE SUSTAINABLE INFRASTRUCTURE Financing sustainable energy solutions INNOVATION To deepen the integration of our sustainability ambitions within our financing strategy, we established a Green Financing Framework 5 in 2020. The Framework is benchmarked against relevant international principles and guidelines. Under the Framework, the group, and its subsidiaries are able to issue green financing instruments to finance and/or refinance eligible green projects in four categories, namely: 1) clean transportation, 2) energy efficiency projects, 3) renewable energy and 4) green buildings. This allows investors and lenders to have greater visibility of the use of proceeds and the positive environmental impact of the group’s investments in sustainable energy solutions as well as projects that are funded by green financing instruments. ABOUT THIS REPORT SUSTAINABILITY STRATEGY SUSTAINABILITY GOVERNANCE FOCUS AREAS Alignment with the global goals | Financing sustainable energy solutions 5 SP’s Green Financing Framework can be accessed HERE 10 Sustainability governance At SP, sustainability governance is embedded in the corporate governance structure – from Board-level committees to management-level Group functions and business units. One of our key sustainability-related priorities this year was the adoption of the TCFD recommendations, which were designed to help companies identify, measure and respond to climate risks and align their disclosures to meet investors’ expectations. DISCLOSURES Metrics and targets We commenced our journey on TCFD reporting by embedding climate-related risks into our Enterprise Risk Management (ERM) framework and incorporating climate-related scenario analysis in assessing the resilience of our assets and operations. We analysed various climatic scenarios, both physical and transitional, and identified the main risks and opportunities of climate change that may affect us in the short, medium and long term. The exercise validated our strategy in the two focus areas of Clean and Smart Energy, and Reliable and Sustainable Infrastructure. FOCUS AREAS Resilience to climate change Types of climate-related risks and opportunities. Image source: TCFD (2017) Board’s role The Board of Directors (Board) has overall responsibility for sustainability and reviews long-term business and organisational goals while also providing strategic direction for the organisation’s sustainability practices. The Board undertakes key investment and funding decisions, ensures that SP’s management maintains a robust system of internal controls to protect the company’s assets and reviews its financial and non-financial performance. The Board meets at least four times a year to review SP’s business performance, of which sustainability and climate-related issues are incorporated into the discussions at two of these meetings. The Board Risk Management Committee (BRMC), established by the Board, assists the Board in providing oversight of the business risks faced by the group. They also ensure that risks and opportunities, especially climate-related ones, are appropriately considered and adequately managed. The Board Executive Committee (ExCo) assists the Board in overseeing the performance of the Company, its subsidiaries, and its associated companies. The ExCo provides direct advisory supervision on SP’s sustainability strategy, material environmental, social and governance (ESG) issues, work plans and performance targets. ABOUT THIS REPORT SUSTAINABILITY STRATEGY SUSTAINABILITY GOVERNANCE Board’s role Management’s role and internal controls Group risk management 11 Management’s role and internal controls Reporting to the ExCo is the Executive Leadership Team (ELT) which has the strategic responsibility to assess and manage sustainability issues for SP. The team oversees key sustainability initiatives on climate risks and opportunities, greenhouse gas (GHG) accounting, and disclosures. Heading the ELT is the Group Chief Executive Officer, who has executive-level responsibility for ESG matters. The Group Risk Management’s (GRM) role is to help establish and manage our ERM Framework and to carry out its independent identification and analysis of the climate-related risks faced by SP. The GRM reports to the BRMC every quarter on all business risks. Essentially, the GRM acts as a critical central node of communication through which risk issues are surfaced and directives are passed down to cover the end-to-end risk management process. The Head of Strategy and Sustainability regularly reports to and seeks guidance from the ELT on the sustainability roadmap and initiatives. The Strategy and Sustainability team monitors climate change issues and updates the ELT on emerging risks and opportunities. It also leads GHG reporting, corporate sustainability reporting and TCFD implementation. Overall responsibility on sustainability and provides strategic directions SP Board FOCUS AREAS DISCLOSURES Resilience to climate change Metrics and targets Oversight on sustainability, strategy, performance and risks Board Executive Committee Board Risk Management Committee SUSTAINABILITY GOVERNANCE Group risk management Strategic responsibility to manage sustainability issues Executive Leadership Team SUSTAINABILITY STRATEGY Management’s role and internal controls Support operational matters on sustainability and risk management Strategy and Sustainability (Under Finance) Group Risk Management ABOUT THIS REPORT Board’s role 12 Group risk management SP’s ERM framework aims to identify, prioritise, document, and manage key risks, opportunities, and resources. For risk management practices to be effective, three pillars are emphasised: • Board and Senior Management oversight • Sound risk management policies and processes • Risk ownership and culture DISCLOSURES Metrics and targets Risk management BOARD AND SENIOR MANAGEMENT OVERSIGHT Strategic Planning • BRMC Oversight • Corporate Governance Structure • Risk Management Committees • Risk Appetite Framework STAKEHOLDERS COMMUNICATION RISK OWNERSHIP AND CULTURE Review And Continual Improvement • Risk Workshops/ Registers • Risk Dashboard • Risk Awareness • Control Self-Assessment SOUND RISK MANAGEMENT POLICIES AND PROCESSES Implementation • Risk Mgmt. Policy • Risk Mgmt. Process and Methodology SP implements a ‘Top-Down’ and ‘Bottom-Up’ approach to facilitate communication and participation by both management and employees. For effective risk management, all aspects of the business must be considered so that the Board and Management can identify risks and assess those risks properly and swiftly. The ‘Top-Down’ approach facilitates oversight and guidance on material risks from both the BRMC and Management. An in-depth analysis is done to avoid strategic risks, and if not, contained through mitigation measures. The ‘Bottom-Up’ approach allows employees to identify and escalate risks in their day-to-day operations to Management. This enables the Management to be informed of major risks in all business operations and approve actions to be taken. This approach allows every employee in SP Group to proactively participate in highlighting the risks they face in the course of their work. ABOUT THIS REPORT SUSTAINABILITY STRATEGY SUSTAINABILITY GOVERNANCE FOCUS AREAS Board’s role Management’s role and internal controls Group risk management Resilience to climate change 13 Resilience to climate change At SP, we recognise that climate change is one of the greatest threats to the prosperity and well-being of people and our planet earth. According to the Intergovernmental Panel on Climate Change (IPCC), human activities are responsible for approximately 1.1°C of warming since 1850-1900, and this has implications for our climate. The world must act now to reduce global GHG emissions and accelerate the transition to a lower-carbon economy to reduce the effect of climate change. In line with Singapore’s climate ambitions, it has never been more critical for us to ascertain the potential impact on our business strategies and operations due to climate change. In 2021, we commissioned a study to assess our climate change resilience and to identify the climate-related risks and opportunities material to our business. Through this detailed study, material physical and transition risks were identified in the short to long term range. The material climate risks identified have since been integrated into ERM risk workshops and Risk Management Committee meetings across business units for further evaluation and risk mitigation. Climate risk assessment and scenario planning Two scenarios were identified to understand the extent of the risks and opportunities – “Net Zero” as the best-case scenario and “Business-as-usual” as the worst-case. In defining the physical risks for these scenarios, we selected two of the climatic projections developed by the IPCC on a global scale, characterised by the Representative Concentration Pathway which is the concentration pathway extending up to 2100. For transition risks, the parameters were selected from Network for Greening the Financial System (NGFS) to understand how climate change would affect transition risks such as policy and technology trends in the future. FOCUS AREAS DISCLOSURES Resilience to climate change Metrics and targets Best-Case scenario: NET ZERO Worst-Case scenario: BUSINESS-AS-USUAL Time Horizons Physical Risks IPCC RCP 2.6 NGFS Net Zero 2050 This pathway represents a stringent mitigation scenario. Warming is limited to 2°C by 2100 and the radiative forcing peaks at approximately 3W/m 2 before 2100 and shows a decline. IPCC RCP 8.5 This pathway represents a future where warming exceeds 4°C by 2100 and radiative forcing reaches as high as or even greater than 8.5 W/m 2 by 2100 and continues to rise for some amount of time. Short term: 2020-2050 Medium term: 2040-2070 Long term: 2070-2100 Transition Risks In this ambitious scenario, the global community agrees on the need to decarbonise to limit warming to 1.5°C through stringent and immediate climate policies. In this scenario, physical risks are relatively low, but transition risks are high. NGFS Nationally Determined Contributions (NDCs) This path assumes that the moderate climate ambition reflected in the NDCs in early 2021 continues over the 21st century and presents relatively low transition risks. With the NDCs, emissions demonstrate decline but still result in approximately 2.5°C of warming Short term: 2025 Medium term: 2030 Long term: 2050 ABOUT THIS REPORT SUSTAINABILITY STRATEGY SUSTAINABILITY GOVERNANCE Board’s role Management’s role and internal controls Group risk management 14 Insights from the climate risk assessment Physical risks We performed this assessment at an asset level, overlaying local climate hazards, asset costs and operation needs. We evaluated our key assets in Singapore, China and Vietnam and the business-as-usual scenario revealed that there are four material risks in the medium to long term range (2050-2100) across our Transmission and Distribution (T&D), District Cooling (DC), Solar Photovoltaic (PV) assets: DISCLOSURES Metrics and targets Riverine flooding Coastal flooding Heavy Precipitation Air Surface Temperature Change Physical risk parameter Impact SP’s strategic response FOCUS AREAS Resilience to climate change Riverine Flooding Coastal Flooding Heavy Precipitation Flooding may lead to erosion of our above ground infrastructure and underground cables may become susceptible to deterioration if there is moisture ingress. Our above ground infrastructures are located above the nationally mandated Minimum Platform Level (MPL). Maximum flood levels are below the MPL. We will monitor updates for future Singapore flood maps. SUSTAINABILITY GOVERNANCE Group risk management Air Surface Temperature Change An increase in air surface temperature will reduce the efficiency of the T&D network and accelerate the rate of insulation degradation of equipment. Air surface temperature rise can result in a larger DC cooling load and result in efficiency losses. Increased temperatures cause a decrease in the conversion efficiency of solar PV cells, affecting the maximum possible power output. Currently, maximum air surface temperatures are within the equipment specifications. SP will continue to monitor maximum air surface temperatures and ensure that equipment specifications are within the limits regularly. SUSTAINABILITY STRATEGY Management’s role and internal controls As there is limited flood risk data specific to Singapore currently, we will be monitoring the updates in this area to accurately evaluate the scale of impact and identify the mitigation actions accordingly. ABOUT THIS REPORT Board’s role 15 Transition risks Based on a qualitative assessment, we identified three material transition risks that would potentially have the most impact on our business without any intervention or mitigation. This is especially evident in the Net Zero scenario with more stringent policies and requirements being put in place. Material risk parameter Impact SP’s strategic response DISCLOSURES Metrics and targets FOCUS AREAS SUSTAINABILITY GOVERNANCE ABOUT THIS REPORT SUSTAINABILITY STRATEGY Increased expectations from regulatory bodies for organisations Starting from FY21/22, climate risk disclosure will be included in SP’s Policy and Legal to track and publicly report on GHG annual Sustainability Review, with the emissions or climate risks. Under both GHG emissions data externally assured. scenarios, there may be penalties associated with non-disclosure. Market A shift in investor preference and emergence of responsible investment mandates. In the Net Zero scenario, failure to incorporate climate risks into Climate risks discussions will become part of the Board agenda and will be incorporated into the company’s strategy. the company’s strategy may diminish investor confidence and reduce access to capital. Changing the energy mix due to the adoption of distributed renewable energy resources may impact overall grid stability and flexibility. Especially SP will actively invest in the upgrading of our grid network infrastructure and adopt new technologies to make our grid network “smarter”. when capacity additions in solar and Technology For more details, please refer to the storage capacity are expected to Grid 2030 section. increase in both scenarios. Investments in energy-efficient technologies will be required to meet national energy efficiency targets. Transition opportunities With the right initiatives, selected transition risks can be transformed into opportunities, by way of increasing access to new markets, and developing innovative products and services. As a sustainable energy solutions provider, we have started leveraging these opportunities to enable our customers to achieve their climate ambitions. The initiatives are further elaborated in the respective sections for each business area of Grid 2030, Sustainable energy solutions and Energy as a Service. Resilience to climate change Group risk management Management’s role and internal controls Board’s role 16 Metrics and targets To manage our climate-related risks and opportunities, and ensure we are enabling a low carbon and smart energy future, we have established metrics to track our performance and drive improvement. A primary focus is the reduction of GHG emissions from our direct business activities, which contributes to Singapore’s net-zero emissions ambitions. Since 2019, we undertake an annual data collection exercise to calculate the GHG emissions from our business activities following the principles in the Greenhouse Gas Protocol: A Corporate Accounting and Reporting Standard (revised edition) and GHG Protocol Scope 2 Guidance. DISCLOSURES Metrics and targets For FY21/22’s GHG emissions data, we have taken a step further to seek external assurance according to ISO 14064-3:2019 standards to provide credibility to our data and demonstrate our alignment with international best practices. Learn more in Disclosures: Emissions audit statement. Absolute, tonnesCO 2 e Intensity, kgCO 2 e/MWh sold Emissions FY19/20 6 FY20/21 6 FY21/22 FY19/20 FY20/21 FY21/22 Scope 1 78,546 90,088 78,173 1.63 1.92 1.58 FOCUS AREAS Resilience to climate change Location-based 375,102 384,578 423,225 7.81 8.19 8.56 Scope 2 Market-based 375,102 382,972 419,959 7.81 8.15 8.49 GHG emissions from our activities can be mainly traced back to the indirect carbon dioxide (CO2) emissions from electricity use/losses, the fugitive emissions along the length of the gas pipelines and to a lesser extent, the sulphur hexafluoride (SF6) leakages across our transmission and distribution network. The bulk of SP’s Scope 2 GHG emissions resulted from the dissipated energy emissions from technical losses from the transmission system and distribution network in Singapore. SP is actively investing in the digitalisation and automation of the electricity grid to reduce these losses and increase reliability. While these emissions are relatively stable and inherent in the operations of the network, SP is committed to identifying opportunities to reduce emissions from other key business activities. We are also actively accounting for our indirect emissions along the value chain (Scope 3) to evaluate our total carbon footprint. To reduce the impact of our direct operations through the support of renewable energy, we have pledged to cover 100 per cent of the electricity consumption at SP’s Singapore headquarters with Renewable Energy Certificates (RECs) from October 2020 onwards. SP’s low carbon initiatives such as district cooling, solar and electromobility have enabled customers to avoid more than 206,000 tonnesCO2e in FY21/22. This is equivalent to planting more than 10 million rain trees or taking more than 180,000 cars off the road for a year. Measuring this progress against the target of helping customers reduce their carbon footprint, these initiatives have achieved more than a seven-fold increase in the CO2 avoided since 2018. The significant increase in the avoided CO2 for our customers demonstrated an increased demand for sustainable energy solutions and augment our role in enabling our customers reduce their carbon footprint. ABOUT THIS REPORT SUSTAINABILITY STRATEGY SUSTAINABILITY GOVERNANCE Board’s role Management’s role and internal controls Group risk management 6 FY19/20 and FY20/21 emissions are restated to account for categories not included prior to the GHG audit in FY21/22. 17 Focus areas Grid 2030 The grid of the future is increasingly complex. A greater role for distributed energy that is low in carbon but intermittent in nature will require a grid that is reliable, safe, and updated. Despite Singapore having one of the best electricity and gas network systems in the world, supply interruption is inevitable and may occur due to various reasons including network failure, damage by third parties, faulty equipment at customer sites or issues with the source of the supply. Electricity network To minimise the possibility of supply interruption, SP follows a systematic regime of maintenance, timely replacement of ageing equipment and close monitoring of equipment performance. If a power failure occurs, we take four remediation actions to minimise the impact and downtime: When a power fault is detected, this first course of action disconnects the affected equipment from the network and reconnects it to an alternative supply source. Since 2019, we have Remote switching implemented remote switching capabilities for all 6.6 kV distribution networks substations, allowing for quicker restoration should a supply interruption occur. This is conducted when remote switching is unable to restore the power supply. Power faults Manual switching in low-voltage networks, such as damage to over ground boxes that are used to transmit electricity to customers, are usually resolved through manual switching. These generators are immediately deployed when power faults are reported and are used to Mobile generators provide temporary electricity supply while the network issues are being resolved. This is conducted when switching is unable to resolve the power fault and the mobile generators Cable jointing cannot access the substation where the fault has occurred. Gas network SP has adopted an asset life cycle approach to our asset management so that we can manage risks and ensure that our gas network is consistently developed, maintained and operated in a safe and reliable manner. The gas transmission network is monitored round the clock in a system control centre. Regular inspections and maintenance are also conducted on our network assets to maintain reliability. An asset renewal programme tracks asset performance and replaces deteriorating assets efficiently. Patrol and leak surveys of the pipelines are conducted to detect illegal third-party activities and gas leaks respectively. We monitor network pressure closely by deploying pressure sensors across the entire transmission network. Our gas network operations team monitors the pressure readings to ensure that network pressure at different nodes is maintained within an optimal range. To enhance our remote monitoring capability and productivity, we have developed a prototype machine learning solution that learns from pressure data to detect deviations from expected pressure levels and alert the operations team of an anomaly in the gas network. ABOUT THIS REPORT SUSTAINABILITY STRATEGY SUSTAINABILITY GOVERNANCE FOCUS AREAS DISCLOSURES Grid 2030 Sustainable energy solutions Energy as a Service People and the Community 18 A supervisory control and data acquisition system is deployed on the transmission system to avail remote monitoring and operations capability, which enables us to respond immediately to incidents. When incidents occur, the response is centrally managed to ensure that performance recovery is quick and directed, thus minimising disruption to customers. To further improve network reliability and enable the transition to a green economy, we invest in numerous solutions and innovative technology. SP GROUP-NTU JOINT LAB SP contributed $30 million for research and education initiatives at the Nanyang Technological University (NTU) in Singapore aiming to enhance the resilience of Singapore’s electricity network, improve the reliability and efficiency of supply to customers, and nurture experts in the energy sector. Under this collaboration, the SP Group-NTU Joint Lab is also exploring energy-related projects in the areas of asset management and network operations. Project 4: Online Condition Monitoring for Distribution Switchgear Green energy imports SP actively supports the upgrading of infrastructure to tap into regional power grids for cleaner energy resources and further diversify Singapore’s energy supply. SP is working with partners to import low carbon energy from other countries by constructing and operating interconnectors to strengthen our regional grid architecture. One such project is a feasibility study, with French utility EDF Group, on a subsea cable that could potentially transmit green energy generated from a 1-GWp solar photovoltaic plant in Indonesia to Singapore. Singapore has one of the most reliable electricity networks globally. We must continue to develop and grow our local capabilities to prepare for the future. This collaboration between NTU and SP Group will boost our network resilience and develop innovative solutions that will serve our future energy needs. ~ Dr Tan See Leng, Second Minister for Trade and Industry ABOUT THIS REPORT SUSTAINABILITY STRATEGY SUSTAINABILITY GOVERNANCE FOCUS AREAS DISCLOSURES Grid 2030 Sustainable energy solutions Energy as a Service People and the Community 19 DERMS for effective integration of renewables Renewable energy will play a greater role to enable a smarter grid for a low carbon Singapore. To prepare for this, SP has piloted a Distributed Energy Resources Management System (DERMS) to manage the influx of solar photovoltaic generation, energy storage systems and electric vehicles that will be connected to the network in the future. Through realtime monitoring and smart control capabilities, the integration of these distributed energy resources can be optimised while ensuring the reliability of our electricity network. A pilot conducted on the implementation of DERMS on the 22kV network has been completed and a research and development collaboration with NTU is ongoing to demonstrate the distributed management of technologies at substation level via Grid-Edge control. DISCLOSURES People and the Community A visual representation of the distribution system Energy Storage Systems SP has deployed Singapore’s first utility-scale Energy Storage Systems at a substation in Woodlands which is designed for local conditions to manage solar intermittency and other network applications. It is also capable of incorporating additional renewables and other sustainable energy solutions into our electricity grid. Vehicle2Grid To enhance Singapore’s grid reliability when it phases out internal combustion engine (ICE) cars by 2040, SP embarked on a trial of vehicle-to-grid (V2G) technology – the first of its kind in Southeast Asia. The trial studies tapping electric vehicles (EVs) as energy storage facilities via a bi-directional energy transfer between the EV and the grid to support load and frequency management. This innovation can be used to balance and stabilise the grid, acting as a cost-effective solution to overcome intermittency from renewable energy sources. EV owners could potentially be compensated for their vehicles acting as storage units. Staff charging the V2G car ABOUT THIS REPORT SUSTAINABILITY STRATEGY SUSTAINABILITY GOVERNANCE FOCUS AREAS Grid 2030 Sustainable energy solutions Energy as a Service 20 ASSET HEALTH DIGITAL TWIN The Digital Twin, a digital representation of the power grid, is an important innovation that SP is creating in-house. It consists of a Network Twin and the Asset Twin. DISCLOSURES People and the Community The Asset Twin, developed in conjunction with NTU, is a virtual replica of the physical network and assets that can perform functions such as condition monitoring, analysing asset health and optimising asset failure mitigation measures. The Asset Twin consists of a one-stop integrated dashboard containing up-to-date information on all distribution assets of over 12,000 substations across our entire electricity network. Virtual 3D models of actual electrical assets are also created to visualise assets in a substation. This helps to identify specific components that require attention. Field technician crews are then equipped with vital information prior to heading on-site for an inspection. Sensors are also installed to remotely monitor assets for signs of anomalies and deterioration. The prototype of the Asset Twin was developed in 2021 and trials were held to develop the system further. A virtual representation of Singapore’s physical power grid assets and network to improve the reliability of its electricity supply and support the deployment of cleaner energy sources The Asset Twin is a crucial component to the future grid of Singapore that ensures network reliability and safety to electricity users, as well as SP technicians and staff who regularly monitor grid health. ABOUT THIS REPORT SUSTAINABILITY STRATEGY SUSTAINABILITY GOVERNANCE FOCUS AREAS Grid 2030 Sustainable energy solutions Energy as a Service 21 Our Performance Two key indicators that our industry measures to assess network reliability performance are System Average Interruption Duration Index (SAIDI), a system index of average duration of interruption in the power supply indicated in minutes per customer, and the System Average Interruption Frequency Index (SAIFI), a system index of average frequency of interruptions in the power supply indicated in number per customer. In FY21/22, our SAIDI for the electricity network improved by 26.7 per cent. FY18/19 FY19/20 FY20/21 FY21/22 SAIDI (min) 0.87 0.56 0.15 0.11 Electricity SAIFI 0.0307 0.0366 0.0073 0.0043 SAIDI (min) 0.0932 0.2637 0.4223 0.1979 Gas SAIFI 0.0014 0.0019 0.0024 0.0024 Smart Grid Index Electricity Gas SAIDI (min) SAIFI SAIDI (min) SAIFI FY 18/19 19/20 20/21 21/22 FY 18/19 19/20 20/21 21/22 FY 18/19 19/20 20/21 21/22 FY 18/19 19/20 20/21 21/22 To measure and benchmark our performance in operating the best-in-class electricity grid, SP developed the world’s first Smart Grid Index (SGI). The SGI measures the grid on seven key dimensions: Supply Reliability Monitoring & Control Data Analytics SUSTAINABILITY STRATEGY SUSTAINABILITY GOVERNANCE FOCUS AREAS DISCLOSURES Sustainable energy solutions Energy as a Service People and the Community Integration of Distributed Energy Resources (DER) Green Energy Security Customer Empowerment & Satisfaction In 2021, utilities companies around the world deepened their commitment to tackling climate change and speeding up energy transition. As a result, the SGI indicates around 65 per cent of utilities companies have solar and wind energy contributing more than 10 per cent of system demand, an increase of nine per cent from a year ago. About 45 per cent of utilities companies have enabled the use of electric vehicles through public charging infrastructure. SP maintained a high score of 75.0 from the previous year, due to our near-zero network reliability downtime and high customer satisfaction scores. For further details on the benchmarking scores, please refer to the SP Group Website. ABOUT THIS REPORT Grid 2030 22 Sustainable energy solutions To facilitate the transition to a low carbon future, we develop sustainable solutions for individuals and organisations, powered by our in-house energy technology and digital capabilities. District cooling across all customer segments District cooling and heating are important tools in SP’s arsenal to battle climate change and provide smart, sustainable, energy-efficient, and low-carbon solutions that help districts, cities and townships achieve their decarbonisation goals. Since 2006, SP has operated the world’s largest fully underground district cooling network in the Marina Bay financial district. In May 2010, SP commissioned its second district cooling plant at the Marina Bay Sands. Five new and retrofit developments have committed to subscribing to district cooling in early 2022, bringing the total number of buildings served by SP’s Marina Bay operations to 28. The world’s largest fully underground district cooling network in Singapore’s Marina Bay financial district In FY21/22, the Marina Bay district cooling system helped customers in the area avoid more than 21,000 tonnesCO2, equivalent to planting more than 1 million rain trees or taking more than 19,000 cars off the road. SUSTAINABILITY STRATEGY SUSTAINABILITY GOVERNANCE FOCUS AREAS DISCLOSURES ABOUT THIS REPORT Sustainable energy solutions Energy as a Service People and the Community Grid 2030 23 TAMPINES ECO- TOWN SP has also established capabilities for district cooling in brownfield development cluster settings. Our approach applies the concept of interconnecting chiller plants to create a centralised district cooling system within the cluster, which lowers the overall carbon footprint for all the buildings within the development. This novel approach is suitable for highly developed and dense cities such as Singapore, where most land has previously been utilised and buildings are operating their standalone chiller plants for air-conditioning. Applying the concept of having interconnected chiller plants to create a district cooling system within the cluster lowers the overall carbon footprint for all the buildings within the development. Together with Temasek and the Ministry of Sustainability and the Environment, SP has been working to execute Singapore’s first brownfield district cooling system in Tampines Central. The system leverages existing chiller assets that are more efficient and have excess capacity to support the cooling demands of the other buildings in the vicinity. All in, this Distributed District Cooling (DDC) network will help the town centre reduce its carbon emissions by 1,359 tonnes annually, equivalent to removing 1,236 cars off our roads. It will also achieve energy savings of more than 2,800,000 kilowatt-hour (kWh) annually, which can power more than 905 three-room HDB households for a year. In addition to the energy savings and reduction in carbon emissions, this network will provide building owners combined life-cycle economic benefits of up to $50.8 million over 30 years. Through interconnection across the various buildings, the network will also reduce the current unutilised cooling capacity by up to 42 per cent, freeing up chiller plant gross floor area that can be converted to commercial and lifestyle spaces. Reduce carbon emissions by 1,359 tonnes annually Singapore’s first brownfield district cooling system in Tampines Central Removed 1,236 cars off our roads SUSTAINABILITY STRATEGY SUSTAINABILITY GOVERNANCE FOCUS AREAS DISCLOSURES Sustainable energy solutions Energy as a Service People and the Community Powered more than 905 three-room HDB households for a year Provide building owners combined life-cycle economic benefits of up to $50.8 million over 30 years ABOUT THIS REPORT Grid 2030 24 Tengah residential town In the residential space, SP is bringing its first large-scale residential district cooling system to Tengah’s future residents. Chilled water is centrally produced and distributed to individual residential homes for indoor cooling. This residential district cooling system provides an alternative to the conventional split unit air-conditioning system commonly in use in residential homes. The system will be operating in a more energy-efficient, reliable, and resilient manner thus achieving long-term environmental and economic benefits compared to conventional split unit AC systems. It is expected to save at least 30 GWh of electricity per year. This is equivalent to powering 6,300 four-room flats, removing 800,000m 3 of carbon emissions from the air or taking around 400,000 cars off the road annually. DISCLOSURES People and the Community The first large-scale residential district cooling system in Tengah Tengah is a showcase of SP’s integrated sustainable energy solutions to help residents become greener, and more sustainable and provide a blueprint for the future of residential living in Singapore – in alignment with the government’s plan to make every HDB estate an eco-town by 2030. In addition, SP’s solutions empower individuals to make conscious decisions to lower their carbon footprint and factor in habits that promote sustainability in the daily lives of Singaporeans. Learn more about our initiatives in the Energy as a Service section of this report. As of end March 2022, almost 7,000 Tengah households have signed up for the centralised cooling system, which could help homeowners save as much as 30 per cent in life cycle costs. Future Tengah homeowners at MyTengah Experience Centre ABOUT THIS REPORT SUSTAINABILITY STRATEGY SUSTAINABILITY GOVERNANCE FOCUS AREAS Grid 2030 Sustainable energy solutions Energy as a Service 25 STMicroelectronics In what is set to be the largest industrial district cooling facility in Singapore, SP has secured a project with STMicroelectronics (ST) to build a district cooling plant with up to 36,000 RT cooling capacity at ST Ang Mo Kio (AMK) Technopark. SP’s district cooling plant will help ST achieve 20 per cent savings in cooling-related electricity consumption annually by improving aggregated chiller system efficiency, as well as enable ST to reduce carbon emissions of up to 120,000 tons per year, equivalent to taking 109,090 cars off the road. This is achievable by lowering energy consumption, increase capacity to incorporate solar energy and Perfluorocarbons (PFC) abatement equipment. More than 4,000 square meters (sqm) of chiller plant space will be freed up once the district cooling plant is operational. For this plant, one of the most efficient 2,000-tonne HFO Chiller will be deployed for this project. HFO or Hydrofluro-Olefins is the new generation of synthetic refrigerants with zero ozone depletion effect and is designed to significantly reduce the Global Warming Potential. Reduce carbon emissions of up to 120,000 tons per year Equivalent to taking 109,090 cars off the road SUSTAINABILITY STRATEGY SUSTAINABILITY GOVERNANCE FOCUS AREAS DISCLOSURES People and the Community Energy as a Service Sustainable energy solutions Achieve 20% savings in cooling-related electricity consumption annually Repurposing more than 4,000 square meters (sqm) of chiller plant space ABOUT THIS REPORT Grid 2030 Images provided by STMicroelectronics 26 Exporting our expertise Beyond our shores, SP has exported our district cooling expertise and capabilities to China. Since 2019, we have been operating a 15,000 RT plant in Raffles City Chongqing, the largest shopping mall in Chongqing, China, enabling more than 40 per cent energy savings for the building owner. In FY21/22, the plant helped the building avoid more than 4,000 tonnesCO2, equivalent of planting more than 210,000 rain trees or taking more than 3,800 cars off the road. OVERSEAS CAPABILITIES Leveraging our operational track record in Raffles City Chongqing as well as our brownfield experience in Singapore, SP is supporting the rejuvenation of the Wuhou Heritage District, in Chengdu, Sichuan province. Started in 2021, we will be designing, building and operating an integrated energy solution that includes district cooling and heating system, smart metering, energy management and monitoring for four existing buildings over the next 25 years. Similarly, SP will bring our Marina Bay experience to the Guangzhou Knowledge City – a cluster of commercial buildings, and cultural and convention centres. We will install and operate an 8,000 RT district cooling system for Knowledge Tower. There is also potential for expansion of the cooling systems to encompass other buildings within the business district to achieve greater cost savings and energy efficiencies. Artist’s impression of the International Urban Design Centre in Wuhou district in Chengdu, China Photo credit: Three Kingdoms Themed Innovation Park Management Committee of Wuhou District, Chengdu Intelligent micro-climate control Besides district cooling, SP also offers 75F – an intelligent, micro-climate control solution that helps save more than 30 per cent in energy consumption while improving occupant comfort in buildings. The solution applies artificial intelligence (AI) and the Internet of Things (IoT) to consider factors like occupancy levels and the weather into the optimisation of airflow that distributes cooling evenly throughout a building. It is also a self-learning, intuitive system that regulates air conditioning to improve operational efficiency and occupant experience by dividing large open spaces into smaller zones while balancing the temperature, airflow, and carbon dioxide levels within each zone. This micro-climate solution also optimises air conditioning operations by using the least amount of energy to maintain desired comfort levels. ABOUT THIS REPORT SUSTAINABILITY STRATEGY SUSTAINABILITY GOVERNANCE FOCUS AREAS DISCLOSURES Grid 2030 Sustainable energy solutions Energy as a Service People and the Community 27 Electric vehicle charging As more Singaporeans switch from ICE cars to low-carbon EVs, SP continues to support this with more charging stations installed across the nation. As of March 2022, we are operating more than 480 charging points out of which 30 per cent consist of DC fast charging points, making us the largest fast public charging network operator in Singapore. By May 2022, the number of charging points has increased to 525. We are also one of the most diverse in terms of locations. SP has installed EV chargers across petrol stations, residential, commercial, and industrial areas allowing drivers greater accessibility to a charging point island-wide. Compared to the carbon emissions from a typical internal combustion engine vehicle, the electricity sold from the charging points helped EV customers avoid almost 800 tonnesCO2e in FY21/22. Leveraging the extensive and diverse charging network that SP operates, we are aligning our business strategy with the government’s target of installing 60,000 charging points by 2030. We are supporting their target of replacing all ICE cars on the road with EVs by 2040 by ensuring access to EV drivers remains convenient, affordable, and reliable. We will continue to work with our partners to provide convenient charging locations to EV users all around Singapore. For example, we will continue our collaboration with fleet operators such as Strides Transportation and Grab for their fleet electrification by extending our charging points to their vehicles. At SP, we are progressively converting our fleet of service vehicles from diesel engines to electric. As of March 2022, we have converted around 17 per cent of them to EVs, avoiding an estimated total of more than 100 tonnesCO2e. 525 Charging points secured SP’s direct current (DC) fast charging points for electric vehicles (EVs) SUSTAINABILITY STRATEGY SUSTAINABILITY GOVERNANCE FOCUS AREAS DISCLOSURES Sustainable energy solutions Energy as a Service People and the Community Singapore’s largest fast-charging EV network Data as of May 2022 ABOUT THIS REPORT Grid 2030 28 Renewables SP combines our rooftop solar expertise with proprietary digital energy management services for commercial and industrial facilities as our key market differentiator. We continue to extend our solar expertise to commercial and industrial clients as we aim to provide green energy solutions that align with our target of building a low-carbon, smart grid for Singapore. For example, our solar implementation for Sembcorp Marine Shipyard – the largest shipyard in Singapore – utilises integrated energy solutions and the Green Energy Tech (GET™) system to bring energy storage capabilities, energy sensors and a real-time digital platform to the array, helping to monitor, analyse, and optimise energy usage. The initial 4.5 Megawatt-peak (MWp) of solar energy commissioned (in 2018) at Sembcorp Marine’s flagship Tuas Boulevard Yard’s steel fabrication facility has been expanded to include an additional 4.0 MWp across seven rooftops in May 2022. The total solar capacity of 8.5 MWp can deliver up to 10,400 megawatt-hours (MWh) of electricity annually, or equivalent to power more than 2,300 four-room flats each year. DISCLOSURES People and the Community Largest shipyard rooftop solar for Sembcorp Marine Photo credit: Sembcorp Marine The GET™ leverages the IoT, AI, sensors, and advanced metering infrastructure to manage the generation of solar power and monitors the deployment and storage of the generated electricity, optimising the energy consumption of the shipyard. This provides close to 60 per cent of electricity consumed by the shipyard’s steel fabrication facility at peak load. For our customers, a total of 4.5 MWp of solar panels were installed as of March 2022. Based on an average estimated generation yield in Singapore, the panels have helped the customers avoid more than 2,300 tonnesCO2e, equivalent to planting more than 110,000 rain trees or taking more than 2,100 vehicles off the road. Across our premises, we have installed almost 800 kWp of solar panels to access renewable energy. Collectively, they have helped us to avoid close to 370 tonnesCO2e in FY21/22. ABOUT THIS REPORT SUSTAINABILITY STRATEGY SUSTAINABILITY GOVERNANCE FOCUS AREAS Grid 2030 Sustainable energy solutions Energy as a Service 29 Regional renewables Our strategy to build renewable energy capacity abroad has led SP to partner with Vietnam’s Bamboo Capital Group, a clean energy project developer, and China Three Gorges, one of the largest power companies in China, to pursue utilities and distributed scale projects in the two countries. The joint ventures will open new doors for SP to tap into overseas markets as well as to develop our own expertise in our pursuit to become a leading regional player in renewable energy. In January 2021, SP opened a regional office in Ho Chin Min City to seek growth opportunities in renewables and district cooling. In July 2021, a joint venture with Bamboo Capital was formed to acquire a rooftop solar portfolio of 47 MW and further secured 28 MW of new projects. In addition, SP has self-originated solar rooftop projects serving the customers in industrial parks to provide them with an option to ‘green’ their operations. We have also built a network of channel partners such as CJ OliveNetworks Vina Co. (CJ ONS), a subsidiary of South Korea’s CJ OliveNetworks in Vietnam. In March 2022, the partnership with CJ ONS aims to boost Vietnam’s clean energy transformation through the development of rooftop solar projects. A memorandum of understanding was signed to jointly invest, build, and develop up to 50 MWp of rooftop solar projects across Vietnam over the next two years. Through this partnership, SP and CJ ONS will combine their expertise, experience, and resources in sustainable energy solutions to explore solar projects for CJ ONS’ affiliates and other commercial and industrial customers in Vietnam. The partnership leverages SP’s capabilities in sustainable energy and digital solutions to create value-added solutions for its customers in Vietnam, and is aligned with SP’s ambition to be a leading sustainable energy solutions player in Asia Pacific. SP’s partnership with China Three Gorges, the world’s leader in hydropower, allows us to capture renewables growth organically. SP, through its 100 per cent owned subsidiaries, has secured a 5 MWp of rooftop solar project in Sichuan, as well as another 6 MWp of rooftop solar project in Shandong that supplies green electricity to the local industrial park via the local grid. SUSTAINABILITY STRATEGY SUSTAINABILITY GOVERNANCE FOCUS AREAS DISCLOSURES Sustainable energy solutions Energy as a Service People and the Community Partnering CJ OliveNetworks to develop rooftop solar projects in Vietnam ABOUT THIS REPORT Grid 2030 30 Energy as a Service Energy efficiency plays a central role in tackling climate change and is one of the key ways the world can meet energy service demand with lower energy use. As energy efficiency offers some of the fastest and most cost-effective actions to reduce GHG emissions, SP recognises the importance of educating our customers and supporting their adoption of energy efficient practices. With our innovative sustainable energy solutions, we enable customers to make decisions that can help reduce their carbon footprint and increase cost savings where possible. DISCLOSURES SUSTAINABILITY STRATEGY SUSTAINABILITY GOVERNANCE FOCUS AREAS ABOUT THIS REPORT People and the Community SP deploys a host of digital solutions for business districts, commercial buildings, and households to be more energy efficient, and we aim to expand our offerings to more customers to help them become more sustainable. Our journey started with the digitalisation of our services through the SP app, our bill payment services and smart electricity and water meters, empowering Singaporeans to become more efficient through energy, water, and gas consumption monitoring. The app then evolved to become an integrated tool for promoting sustainability amongst local residents. Enhanced features to promote sustainable living allow users to measure their carbon footprint, ‘green’ their power usage by purchasing Renewable Energy Certificates (RECs), providing a platform to charge their EVs, and so much more. Sustainable energy solutions Energy as a Service Grid 2030 31 SP expanded its sphere of influence to buildings in commercial and industrial complexes and districts. In 2020, we developed Green Energy Tech (GET™) – a suite of digital solutions that integrates different building management systems and diverse data sources to create a seamless, sustainable energy management experience for customers. Powered by EnergyTech, IoT and AI, GET enables building owners to make smarter decisions that improve the overall building performance, sustainability and occupant well-being. Building managers and developers can also purchase RECs through SP to achieve their decarbonisation goals. As SP continues to expand our energy solutions, we believe that smart cities are the next stage of the evolution and the future of a sustainable and green economy. We are committed to developing our energy of our energy services at scale, promoting convenience and sustainability to our consumers, and empowering them with tools to build a greener and more sustainable world. Our key digital solutions include: DISCLOSURES People and the Community GET TENANTCARE GET™ TenantCare is a smart submetering solution designed to help landlords and property owners efficiently manage tenant energy consumption. Powered by SP Digital’s advanced metering infrastructure, GET™ TenantCare simplifies operational challenges involved in utilities management while providing accurate billing and metering. In 2021, four new building owners (Jurong Point 1 & 2, Ang Mo Kio Hub & One Marina Boulevard) adopted this solution. GET INSIGHTS Launched in April 2021, this utilities monitoring and insights dashboard allows facilities management teams and tenants to manage, monitor, report, analyse and optimise utilities usage while also helping identify wastage, achieve cost savings, and reach their sustainability targets. With access to real-time consumption information, adjustments can easily be made to improve energy efficiency. In 2021, six new customers implemented this solution to gain better insights into their utilities usage, reduce these costs and, achieve their energy efficiency targets. SMART METERS AND THE SP APP SP has deployed smart electricity meters in all households. We have installed over 648,000 smart meters nationwide as of March 2022. Through the SP app, residents can monitor their electricity usage every half hourly. Electricity, gas and water consumption can be tracked through a time chart, giving users a better picture of their energy usage patterns. This enables residents to quickly implement energy-saving measures to reduce costs and achieve their green goals. Today, consumers are empowered with sustainability tools via the SP app, on top of the usual energy monitoring feature. The app integrates the utilities bill payment channel, EV charging, My Green Credits, GreenUP™, and My Carbon Footprint to cater to differing needs of the users. With more than 1.5 million app downloads, customers are submitting their meter readings, viewing their bills and paying them directly via the SP app. Customers can pay with credit cards and enjoy The SP app enables a greener lifestyle with features providing you with insights to help reduce your utilities consumption, ways to go green through your purchases when you’re out and about, and even a special calculator to tabulate your carbon footprint. ABOUT THIS REPORT SUSTAINABILITY STRATEGY SUSTAINABILITY GOVERNANCE FOCUS AREAS Grid 2030 Sustainable energy solutions Energy as a Service 32 rebates and rewards offered by banking partners for bill payments through the app. We have processed over 5.6 million transactions through the app since 2019, offering customers greater convenience. When they are ready to charge their vehicles, EV owners can log onto the app and search for the nearest charging location, scan the QR code on our charging points, and make payment conveniently. Households can also learn more about their carbon footprint by measuring it on the app and purchasing RECs to green their energy usage. Consumers learn more about sustainability through our GreenUP™ platform on the app – a fun way to earn retail rewards by adopting sustainable practices and lifestyle changes. Beyond smart electricity meters, SP rolled out Singapore’s first large scale smart metering project to supply, install and manage around 300,000 smart water meters across seven locations islandwide from early 2022. We are supplying, installing, and operating smart water meters for businesses and households, and will leverage our wireless communications network and develop supporting IT infrastructure for the retrieval and management of water meter data. This data is crucial to helping homes and businesses better understand their consumption patterns and aims to support the sustainable use of our water resources for decades to come. RENEWABLE ENERGY CERTIFICATES SP provides a one stop Renewable Energy Certificates (RECs) service platform to allow both small and large scale customers to achieve their green targets with ease. Customers can utilise RECs to make clean energy usage claims for GHG scope 2 reporting. With SP, customers can choose from a variety of RECs across Asia. In 2021, we saw a 40-fold increase in transacted volume compared to the previous year. SP REC Platform Security Convenience Cross Border Empowerment Savings MY GREEN CREDITS A feature on the SP app that was launched in October 2020 to provide all with easy access to green their electricity, My Green Credits promotes accessibility to RECs as they are sold in multiples of kilowatt-hour (kWh). This allows residential consumers and individuals to “green” any percentage of their monthly electricity consumption. The purchase of these certificates drives awareness of renewable energy and allow customers to achieve their green goals and to play their part in helping Singapore transit to a low carbon economy. SUSTAINABILITY STRATEGY SUSTAINABILITY GOVERNANCE FOCUS AREAS DISCLOSURES ABOUT THIS REPORT Sustainable energy solutions Energy as a Service People and the Community Grid 2030 33 GREEN BUILDINGS Climate-friendly and energy-efficient buildings are crucial to achieving the Paris Agreement’s goal of keeping global warming under 2°C, and preferably under 1.5°C. Yet there are many challenges associated with the design and management of these buildings. Ever rising demand for energy services– particularly electricity to power cooling equipment, appliances and connected devices – has been outpacing energy efficiency for many years. At SP, we are committed to addressing these challenges by helping to accelerate digitalisation and by embracing the IoT, AI and other innovative digital technologies. We are confident that Singapore can achieve smarter, healthier, and more sustainable buildings and we are investing in creating solutions that will help in this endeavour. Singapore Institute of Technology SP and the Singapore Institute of Technology (SIT) are building the country’s first multi-energy urban microgrid at the university’s campus in Punggol Digital District. The microgrid will integrate electricity and thermal energy into a unified smart energy network through multiple phases of execution. The new SIT campus will also be powered by solar energy, generated by building-integrated photovoltaics and thermal sources. SP also plans to install energy storage technologies, a microgrid controller, and smart metering to optimise consumption and reduce carbon emissions. The campus will serve as a living lab for future test-bedding of innovative solutions that will help Singapore decarbonise and become more sustainable. Singapore’s largest private microgrid at Singapore Institute of Technology Photo credit: Singapore Institute of Technology DISCLOSURES FOCUS AREAS SUSTAINABILITY GOVERNANCE SUSTAINABILITY STRATEGY ABOUT THIS REPORT People and the Community Energy as a Service Sustainable energy solutions Grid 2030 34 MAXIMISING SPACE AND MINIMISING ENERGY One of SP’s core strengths is our ability to combine many of our solutions and in an integrated manner to achieve optimal energy efficiency, sustainability and decarbonisation. To develop sustainable infrastructure and space optimisation in landscarce Singapore, SP has embarked on a journey to construct Southeast Asia’s first large-scale underground electrical substation at Labrador. The 230 kV substation, scheduled to be completed in 2024, occupies a land size of three hectares, or about the area of four football fields. Aboveground, a 34-storey super low energy commercial building will be built. Labrador Tower, is a showcase of all of SP’s sustainable energy solutions and has recently achieved certification in June 2022 as a Green Mark Platinum Super Low Energy (SLE) building under the Singapore BCA Green Mark Certification Scheme. This award highlights its best-in-class energy performance, use of renewable energy and other intelligent energy Labrador Tower - achieved Green Mark Platinum Super Low Energy (SLE) certification in June 2022 management strategies. The building incorporates energy-saving features such as a smart air conditioning system, high-performance façade, optimal building orientation and floor plates. With its various sustainable features, Labrador Tower is expected to use at least 40 per cent less energy annually compared to other conventional similar-sized buildings. Combining a 255 kWp rooftop photovoltaic system, the GET Control, an efficient chiller plant, thermal energy storage and electric vehicle charging stations, these sustainable energy solutions work with regular building systems like lighting and controls to achieve the SLE certification. With the SLE certification for Labrador Tower with SP’s suite of solutions, SP hopes to answer the government’s Green Plan which targets 80 per cent of buildings to be green, 80 per cent of new buildings to be SLE and an 80 per cent improvement in energy efficiency by 2030. SUSTAINABILITY STRATEGY SUSTAINABILITY GOVERNANCE FOCUS AREAS DISCLOSURES Sustainable energy solutions Energy as a Service People and the Community Smart air conditioning system High-performance façade Optimal building orientation ABOUT THIS REPORT Grid 2030 35 Environmental awareness SP is committed to doing our part for Singapore’s environmental sustainability by raising awareness through various initiatives and platforms such as My Carbon Footprint, GreenUP™ and Eco boards. Launched in 2020, My Carbon Footprint on the SP app enables everyone in Singapore to gain a deeper understanding of what a carbon footprint is and how much carbon emissions they emit. By answering a few simple questions about the user’s daily routine, their annual carbon emissions are calculated. Accessed via the SP app and the web version, users can keep track of their emissions, using a monthly tracking chart that will be released in the second half of 2022. This feature allows users to view their emissions trends in a single glance and enables them to be more precise when purchasing any carbon offsets or RECs that can reduce their monthly carbon emissions. Another feature on the SP app is GreenUP which provides a fun and engaging way to help customers adopt a more sustainable lifestyle. Daily challenges such as going meatless and using reusable cups aim to help users reduce their carbon emissions and earn rewards. Users have completed over 9 million challenges since its launch in September 2019. Building on the success of this initiative, in 2021, we worked with more than 45 like-minded partners to create the GreenUP sustainability programme to create various challenges to help app users adopt green habits such as forgoing disposable cutlery when ordering food. We are also partnering popular consumer brands such as Amazon, Foodpanda, Huggs coffee and many more, to promote more conscious buying through various green challenges and integrating sustainable habits into our customers’ lives. SUSTAINABILITY STRATEGY SUSTAINABILITY GOVERNANCE FOCUS AREAS DISCLOSURES ABOUT THIS REPORT Sustainable energy solutions Energy as a Service People and the Community Grid 2030 36 People and the Community We are committed to safe operations and we work diligently to protect the health and safety of employees, customers, visitors and contractors at all of our operations. We achieve this by providing thoughtful, targeted training to our team so that they have the skills and knowledge needed to help us become Asia Pacific’s leading sustainable energy solutions player. Health and safety Safety Performance: Zero Zero Fatalities Fatality rate 0.42 Lost Time Injuries Frequency Rate 7 At SP, safety is our highest priority and we strive for zero accidents. The commitment to safety stems from our top management. They play an instrumental role in developing and committing to a safe working culture. Over 500 management staff conduct site safety inspections to bring the message of safety to all staff and contractors. In FY21/22, we recorded almost 30,000 inspections (physical and remote monitoring) conducted at our work sites. We achieve this using SP’s Occupational Health and Safety Management System which was developed based on the ISO 45001 framework and covers all of SP’s Singapore operations. This system is subject to regular annual reviews including an internal and external audit by ISO 45001 auditors as well as a safety & health management review by our Management Safety Committee (MSC). Should any areas for improvement be identified during these reviews, they are followed through to completion. SUSTAINABILITY STRATEGY SUSTAINABILITY GOVERNANCE FOCUS AREAS DISCLOSURES ABOUT THIS REPORT Sustainable energy solutions Energy as a Service People and the Community Grid 2030 7 Lost Time Injury Frequency Rate per million manhours. Includes staff and contractors’ injuries with more than 1 day lost time. 37 Eight key risks associated with the nature of our work include: Excavation & Trenching Traffic Management Working at height Lifting Operation DISCLOSURES People and the Community Confined Space Hot Works Electrical/Gas Works Slips, Trips & Falls Any incidents, including near misses, that occur within SP’s premises or as a result of work activities performed by the group and/or its contractors are reported to the MSC. The person involved in or is witness to the incident shall notify the reporting officer as soon as reasonably practicable. The reporting officer then notifies management and the MSC of the incident within one hour. The location of any incident is immediately secured ensuring that only authorised persons can enter the incident location. No equipment, material or other evidence of the incident is removed unless deemed necessary to prevent further injury or damage or upon instruction by management. Photographs at the scene of any incident are taken and attached to an incident report. An investigation team is formed to investigate incidents and establish accountability and make recommendations to prevent a recurrence. Progress is regularly reported to the MSC on addressing these risks via established risk control activities, namely safety inspections by the Management team, Group Safety and Health (GS&H) and independent HSE inspectors, project safety reviews for all SP projects, and thrice-yearly risk assessment workshops conducted by sections with the departments, supported by GS&H officers. Overall health and safety management is governed by the MSC which is chaired by the Chief Risk Officer and comprises senior management representatives of each business unit. The respective business units have their own Health, Safety and Environmental (HSE) committees chaired by senior management to provide health and safety leadership in those units. Units that have formed HSE Committees, comprising senior management, middle management, and ground staff from the various operational entities. To ensure relevant information on occupational health and safety is readily available to our staff, we utilise a Safety Information Management System that is available to all staff to access information on health and safety via our intranet. Documentation relating to ISO 45001 is available to staff via the portal. We also host regular communication sessions and on-site training, such as monthly section communication sessions to share up to date health and safety information to ground staff, ‘Safety Pauses’ for contractors to communicate key issues with contractors and share best practices, and on-site safety inspection training for new management inspectors. Additional health and safety information is regularly communicated to staff and contractors via various platforms, such as mass email, yammer, safety alerts, circulars, town halls and briefings. ABOUT THIS REPORT SUSTAINABILITY STRATEGY SUSTAINABILITY GOVERNANCE FOCUS AREAS Grid 2030 Sustainable energy solutions Energy as a Service 38 We have also developed a comprehensive workplace health programme which is based on the WHO model for healthy workplaces. The programme has been developed with the objective of occupational disease prevention and personal health promotion and is backed by the Union of Power and Gas Employees (UPAGE) and supported by the joint efforts of the MSC, the workplace health programme committee, and the ReCharge committee. Beyond our Occupational Health and Safety Management System, we host numerous voluntary health promotion services and programmes for our staff. Highlights include: • An annual health screening, which is available to all staff at no charge. This provides staff with an assessment of their current health status such as cholesterol levels, BMI, and diabetes risk so that they are aware and able to take timely action where required. The data collected is also taken into consideration when developing their work plan for the following year. • A lifestyle survey was conducted with staff as part of our health promotion initiative. The outcome of the survey guides the development of programmes, targeted at everyone’s interest areas, such as physical or mental health workshops or smoking cessation programmes. • We have a network of Care Ambassador volunteers who are trained to aid staff who are suffering from mental health issues. Care Ambassadors undergo formal training to prepare themselves for their roles. • Turning-23 (Weight Management) Programme was launched for all staff to assist in managing their BMI. $100 vouchers are given to staff who achieve a 10% weight reduction and additional $20 vouchers are given to staff who attend all associated group exercises and workshops. • Mental Health Week, organised in Oct 2021, in conjunction with World Mental Health Week aimed to create awareness of mental health issues and to reach out to staff who may need assistance in managing their mental health. • Launched a one-stop Online Health Portal – With the increasing isolation and inactivity due to the work-fromhome arrangement, it became even more important to bring our health resources online expeditiously. GS&H and HR set up a one-stop e-depositories on health matters and a line-up of activities (LIVE WELL and ReCharge) and publicity of programmes over the company intranet, common TVs in offices and on screensavers of individual laptops. We also hosted several physical and mental health workshops, launched “Zoom with ActiveSG Masters” for staff to work out at home daily, held monthly bite-size talks to equip participants with self-help tips, and more. To ensure all our staff and contractors are aware of and maintain SP’s standards for health and safety, training is provided through a variety of means. All new staff are required to attend a safety induction e-training course when joining the company. Annually, a safety e-learning refresher course is rolled out to all staff to provide more in-depth learning about safety in various work environments and mitigation measures to address key safety risks. There is an assessment at the end of each module to reinforce key concepts and learnings. In addition, Site Safety Inspection Training is delivered to SP Project Officers and Management Staff to enhance their skills in identifying safety hazards and understanding safety regulatory requirements relating to actions undertaken by each operation. These skills are required when conducting a safety inspection at SP worksites. For contractors, a mandatory safety course conducted in the native language of foreign workers called Safety@SPPG has been provided since 2014. The objective is to raise safety awareness and to equip them with the necessary skillsets and knowledge to carry out works safely at sites. All workers are required to undergo Safety@SPPG before deployment onto SP worksites. In 2021, the course was extended to include practical stations, covering high-risk work activities, to enhance the learning experience of the participants. We also rolled out a new Project Safety Management Course in January 2022. Targeted at all Contractor Project Managers, Workplace Safety and Health Officers, Project Coordinators and Supervisors the course is designed to build their capabilities and enhance site safety management skills. The training also helps them to better understand SP safety requirements and the importance of working safely. ABOUT THIS REPORT SUSTAINABILITY STRATEGY SUSTAINABILITY GOVERNANCE FOCUS AREAS DISCLOSURES Grid 2030 Sustainable energy solutions Energy as a Service People and the Community 39 Training and development 3,574 179,000 50 7.1 100% Number of employees (as of end Mar 2022) To prepare our company for growth now and in the future, we have trained our employees in “Core” and “Future-Ready” programmes in the key areas below. Examples of the programmes are: Safety • Defensive driving and riding • Condition monitoring of switchgear • Singapore’s gas network • Online Condition Monitoring for Transmission and Distribution Equipment • Operation and Maintenance of Energy Storage System (ESS) • Distributed Energy Resources Management System (DERMS) • Trends for Microgrid • OT/loT Cybersecurity Network Reliability Cybersecurity • Advanced Penetration Testing • Advanced Malware AnalysisTrends for Microgrid Total Training Hours Network Reliability Average training hours per employee per year Core programmes Customer First • Go-the-extra-mile service • Project a positive and professional image Future-ready programmes Electric Vehicle Charging • Introduction to Electric Vehicle (EV) and EV Charging System • Electric Vehicle Charging System • Grid Connected Electric Vehicles Data and Artificial Intelligence • Al and Machine Learning • Data Science and Artificial Intelligence Average training days per employee per year Functional-Specific • Project management • Chilled water terminal system • Foundational Workshop on Energy Efficiency • Power BI • PowerApps Development 23 of our staff received a regular performance and career development review 8 • Effective communication • Operational teamwork and collaboration Energy Efficiency App Creation Soft-skill SUSTAINABILITY STRATEGY SUSTAINABILITY GOVERNANCE FOCUS AREAS DISCLOSURES Sustainable energy solutions Energy as a Service People and the Community To ensure that our employees continued to be upskilled during the pandemic, courses were converted to virtual platforms such as e-learning or blended training approaches. For our other training providers and Singapore Institute of Power and Gas, trainers adapted their course materials to enable virtual delivery. For transition programmes for employees going into retirement, reporting officers engage them about six months prior to re-employment to discuss possible arrangements, and training needed should they be redeployed to a different job role. There is also flexible work arrangements subject to operational needs extended to returning retirees, for example shorter workweeks as a transition to eventual exit. ABOUT THIS REPORT Grid 2030 8 Including all men, women, executives and non-executives 40 Community engagement Our initiatives for the community are aligned with our mission – to improve quality of life and create sustainable solutions for the community, today and for future generations. We recognise that we have a responsibility to demonstrate our contribution to the community by educating them on energy efficiency practices and providing innovative products and services with adequate support to help them meet their decarbonisation targets. As the world learns to live with the Covid-19 pandemic, SP is committed to helping communities in need through sustained philanthropy, and skills-based volunteering. Collectively in the past year, we have contributed $4.5 million to various community causes, education, and industry initiatives. A key initiative is SP’s $1.35 million donation to the Institute of Technical Education to establish the SP Group Engineering Study Award. The award provides monthly financial support to 450 engineering school students from low-income families over three years. This initiative builds on SP’s contribution over the years, through book prizes for ITE’s electrical engineering students and job exposure as part of its commitment to nurturing the next generation of technical officers and engineers for Singapore. SP Power Packs amounting to $1.1 million for 10,000 low-income families A $1.35million donation to ITE Education Fund We increased by five-fold the reach of our annual SP Power Packs charity drive, committing $1.1 million for 10,000 lowincome families to receive bags of food and essential items to guard against Covid-19, such as Antigen Rapid Test kits, sanitiser, hand wash, wet wipes, and vitamins. Through the SP Heartware Fund, we have supported programmes for vulnerable seniors to promote active ageing and prevent social isolation. At Toa Payoh West – Thomson, we have provided more than 13,000 meals for seniors. SP Kids at Heart, set up last year, has benefited 2,000 KidSTART pre-schoolers from low-income families through educational tools, books, toys, and electronic devices such as tablets and internet routers to support online and home-based learning. Our staff volunteers, known as SP Heart Workers, have continued to drive outreach activities such as packing and delivering Power Packs and SP Kids at Heart learning packs and organising festive gatherings and grocery shopping for seniors. Our teams have also supported nationwide activities, including Temasek Foundation’s pandemic response programmes by manning the public hotline, as well as the Ministry of Health’s Covid-19 helpline to address queries from patients and the public. In total, our staff have contributed more than 63,000 hours towards these activities. ABOUT THIS REPORT SUSTAINABILITY STRATEGY SUSTAINABILITY GOVERNANCE FOCUS AREAS DISCLOSURES Grid 2030 Sustainable energy solutions Energy as a Service People and the Community 41 Disclosures Contribution to SDGs SDG Target by 2030 7.1 Energy access SDG 7 AFFORDABLE AND CLEAN ENERGY Ensure universal access to affordable, reliable and modern energy services 7.2 Renewable energy Increase substantially the share of renewable energy in the global energy mix 7.3 Energy efficiency Double the global rate of improvement in energy efficiency SDG 9 INDUSTRY, INNOVATION AND INFRASTRUCTURE Initiatives to support the targets Clean and Smart Energy - Leveraging on the climate opportunities in the provision of low carbon solutions, aligning with the SDG 7 targets: • Increasing electric vehicle charging stations • Enabling access to the Open Electricity Market by empowering customers with options for electricity packages and to enjoy savings • Renewable energy imports from the region • Deploying solar PV projects • Encourage use of Renewable Energy Certificates for clean energy claims • Launch of My Green Credits™ on the SP app to enable households to match their electricity consumption with an equivalent amount of green energy produced • GET™ TenantCare • Utilities Monitoring & Insights • Deploying smart technology and SP app to access half-hour electricity usage • Spreading environmental awareness through Eco-Boards, GreenUP and My Carbon Footprint • Deploying smart technologies for Tengah smart energy town Reliable and Sustainable Infrastructure – Ensuring resiliency in the infrastructure through addressing the climate risks to uphold reliability of our services in alignment with relevant SDG 9 targets: SUSTAINABILITY GOVERNANCE FOCUS AREAS DISCLOSURES TCFD Emissions audit statement 9.1 Reliable infrastructure Develop quality, reliable, sustainable, and resilient infrastructure, including regional and transborder infrastructure, to support economic development and human well-being, with a focus on affordable and equitable access for all 9.4 Sustainable infrastructure Upgrade infrastructure and retrofit industries to make them sustainable, with increased resource-use efficiency and greater adoption of clean and environmentally sound technologies and industrial processes, with all countries taking action in accordance with their respective capabilities • Investing in network infrastructure upgrades • Deploying smart grid technologies • Asset Health Digital Twin to monitor equipment health – prototype in place • Constructing the first large-scale underground substation in Southeast Asia to optimise space in land-scarce Singapore • Deploying district cooling and energy-saving solutions • Developing urban micro-grid • Capacity upgrades for the Interconnector between Singapore and Peninsular Malaysia to support a regional grid energy import pilot • Developing DERMS to enable the effective integration of renewables • Developing a utility-scale energy storage system SUSTAINABILITY STRATEGY ABOUT THIS REPORT Contribution to SDGs 42 Task Force on Climate-related Financial Disclosures (TCFD) TCFD’s Core Element Governance TCFD recommendations Describe the board’s oversight of climaterelated risks and opportunities. Describe management’s role in assessing and managing climaterelated risks and opportunities. SP Group’s Approach The Board is committed to integrating sustainability into SP Group’s strategic directions and plans. The Board Risk Committee was established by the Board and is responsible for the oversight of the climate risks faced by the group. The Board Executive Committee (ExCo) assists the Board and provides advisory supervision on SP’s sustainable strategy, material ESG topics and targets. The Executive Leadership Team (ELT) reports to the ExCo and is headed by the Group Chief Executive Officer (GCEO). The ELT’s role is to oversee and manage material sustainability initiatives. The Group Risk Management identifies and analyses the climate-related risks faced by SP and reports to the Committee every quarter. Addressed in Sustainability Review Board’s role, pg [10] Management’s role and internal controls, pg [11] FOCUS AREAS DISCLOSURES Emissions audit statement The Strategy and Sustainability team monitors climate change issues and gives regular updates to the ELT. Risk Management Describe the organisation’s processes for identifying and assessing climaterelated risks. Describe the organisation’s processes for managing climaterelated risks. The Strategy and Sustainability team and Risk Management team had jointly conducted a climate risk assessment to identify material climate risks under different climate scenarios. The risks identified were then integrated into the Enterprise Risk Management (ERM) Framework. The Board Risk Management Committee is supported by the Group Risk Management (GRM) and provides oversight of the business risks that the group faces. The implementation and management of the ERM Framework are undertaken by the GRM and ERM workshops on material risks are held across business units. “Top-Down” and “Bottom-Up” approaches are adopted across the entire group so management and employees communicate and participate in effective risk management. Group risk management, pg [12] Group risk management, pg [12] SUSTAINABILITY GOVERNANCE TCFD Describe how processes for identifying, assessing, and managing climate-related risks are integrated into the organisation’s overall risk management. The Group Risk Management then reports to the Board Risk Management Committee and provides updates on the risk management activities of the group’s operations. All risks that are considered material to operations and are considered as strategic business risks and managed under the Enterprise Risk Management (ERM) Framework, including risks that arise from climate change. Physical and transitional risks are closely monitored by the related business units and escalated to the Risk Management Committee when necessary. Climate risk assessment and scenario planning, pg [13-15] SUSTAINABILITY STRATEGY ABOUT THIS REPORT Contribution to SDGs 43 Task Force on Climate-related Financial Disclosures (TCFD) TCFD’s Core Element TCFD recommendations Describe the climaterelated risks and opportunities the organisation has identified over the short, medium, and long term. SP Group’s Approach The adoption of two United Nations Sustainable Development Goals (SDG) shows the group’s support of the global call to action that all would enjoy peace and prosperity by 2030. SP had conducted our first climate risk assessment in FY21/22 based on a net-zero and business-as-usual scenario, where short to long term horizons were considered. The adoption of TCFD’s reporting framework was done in FY21/22, focusing on the physical and transition risks and opportunities that occur with climate change. Addressed in Sustainability Review Sustainability strategy, pg [8] Climate risk assessment & scenario planning, pg [13-15] DISCLOSURES Emissions audit statement Strategy Describe the impact of climaterelated risks and opportunities on the organisation’s businesses, strategy, and financial planning. Strategy 2030 aims to create a low carbon, smart energy Singapore and be a regional leader in sustainable energy solutions. SP provides a full suite of solutions to customers and businesses to assist them in their sustainability journey. Our sustainable energy ecosystem, pg [6] FOCUS AREAS Matrices and Targets Describe the resilience of the organisation’s strategy, taking into consideration different climaterelated scenarios, including a 2°C or lower scenario. Disclose the metrics used by the organisation to assess climate-related risks and opportunities in line with its strategy and risk management process. Disclose Scope 1, Scope 2, and, if appropriate, Scope 3 greenhouse gas (GHG) emissions, and the related risks. Describe the targets used by the organisation to manage climaterelated risks and opportunities and performance against targets To strengthen the sustainability resiliency of our strategies, SP has done a detailed study on two climate change scenarios. Of which, one scenario is considered a net-zero scenario, where warming temperatures are kept below 2°C. To demonstrate our commitment to sustainability, SP is committed to reducing our own emissions and also helping our customers achieve their green goals through digital solutions, energy-efficient technologies and accelerating the transition to renewable energy. The TCFD reporting framework was adopted in FY21/22 to address the increasing demand for clear, comprehensive and high-quality information on climate-related risks and opportunities. To track the progress of our goals, metrics have been provided since the base year of FY19/20. SP has been reporting our Scope 1 and 2 GHG emissions since FY19/20, in accordance with the GHG Protocol Corporate Accounting and Reporting Standard. To ensure that our GHG emissions data is aligned with international best practices, we had our data externally validated in accordance with ISO 14064-3:2019, ‘specification with guidance at the organisational level for quantification and reporting of greenhouse gas emissions and removals’. Corporate strategy 2030 aims to create a low carbon, smart energy Singapore and be a leading player in sustainable energy solutions by 2030. Climate risk assessment & scenario planning, pg [13-15] Sustainable energy solutions, pg [22-29] Energy as a Service, pg [30-35] Metrics and targets, pg [16] Metrics and targets, pg [16] Emissions audit statement, pg [44] Sustainability strategy, pg [8] ABOUT THIS REPORT SUSTAINABILITY STRATEGY SUSTAINABILITY GOVERNANCE Contribution to SDGs TCFD 44 Emissions audit statement LRQA Independent Assurance Statement Relating to SG Group’s GHG Report for the Financial Year 2021/22 DISCLOSURES Emissions audit statement Terms of Engagement This Assurance Statement has been prepared for SP Group. LRQA Limited (Singapore Branch) (LRQA) was commissioned by SP Carbon Solutions Pte. Ltd. to assure SP Group’s GHG Report for the financial year 2021/22 (hereafter referred to as “the Report”). The financial year is from 1 April to 31 March. FOCUS AREAS The Report relates to direct GHG emissions and Indirect GHG emissions from imported energy. Management Responsibility SP Group’s management was responsible for preparing the Report and for maintaining effective internal controls over the data and information disclosed. LRQA’s responsibility was to carry out an assurance engagement on the Report in accordance with our contract with SP Impact Pte Ltd. Ultimately, the Report has been approved by, and remains the responsibility of SP Group. LRQA’s Approach Our verification has been conducted in accordance with ISO 14064–3:2019, ‘Specification with guidance for verification and validation of greenhouse gas statements’ to provide limited assurance that GHG data as presented in the Report have been prepared in conformance with ISO 14064–1:2018, ‘Specification with guidance at the organizational level for quantification and reporting of greenhouse gas emissions and removals’. To form our conclusions the assurance engagement was undertaken as a sampling exercise and covered the following activities: • conducted site visits covering SP Group’s key activities: • SP Group’s HQ building, including data centre at 2 Kallang Sector, Singapore 349277, • Substation for electricity transmission and distribution, • National Gas Control Centre (NGCC), Onshore Receiving Facilities, pressure regulator station and metering station for gas transmission and distribution, • Central warehouse, and • District cooling plants; • reviewed processes related to the control of GHG emissions data and records; • interviewed relevant staff of the organization responsible for managing GHG emissions data and records, both during the site visits and at a sample of overseas locations; • reviewed activity data at the summarised source data, both during the site visits and at a sample of overseas locations; • interviewed relevant staff of the organization responsible for managing GHG emissions data and records; • verified historical GHG emissions data and records at an aggregated level for the financial year 2021/22; and • verified the emission factors used for fossil fuel, lubricant oil/grease, fugitive sources, electricity with the source reference and confirmed its appropriateness. ABOUT THIS REPORT SUSTAINABILITY STRATEGY SUSTAINABILITY GOVERNANCE Contribution to SDGs TCFD Page 1 of 2 45 Level of Assurance & Materiality In accordance with our contract agreement, the assurance was conducted at a limited level of assurance at a materiality of 5% for Categories 1 and 2. The opinion expressed in this Assurance Statement has been accordingly formed. DISCLOSURES Emissions audit statement LRQA’s Opinion Based on LRQA’s approach nothing has come to our attention that would cause us to believe that the GHG emissions for Category 1 direct GHG emissions and Category 2 indirect GHG emissions from imported energy disclosed in the Report as summarized in Table 1 below are not materially correct, and that the Report has not been prepared in conformance with ISO 14064–1:2018. FOCUS AREAS Signed Dated: 28 June 2022 Cindy Zhang LRQA Lead Verifier LRQA Limited (Singapore Branch) 18 Cross Street, #02-101, Suite S2039, Singapore 048423 On behalf of LRQA Limited 1 Trinity Park, Bickenhill Lane, Birmingham B37 7ES, United Kingdom SUSTAINABILITY GOVERNANCE TCFD LRQA reference number: SNG00000324 Table 1. Summary of SP Group, GHG Emissions Report FY2021/22 Scope of GHG emissions Tonnes CO 2 e Direct GHG emissions (Category 1) 78,173 Indirect GHG emissions from imported energy (Category 2, Location-based) Indirect GHG emissions from imported energy (Category 2, Market-based) 423,225 419,959 Location based and Market based are terminologies from Annex E of ISO 14064- 1:2018. This Assurance Statement is subject to the provisions of this legal section: LRQA Group Limited, its affiliates and subsidiaries and their respective officers, employees or agents are, individually and collectively, referred to in this clause as LRQA. LRQA assumes no responsibility and shall not be liable to any person for any loss, damage or expense caused by reliance on the information or advice in this document or howsoever provided, unless that person has signed a contract with the relevant LRQA entity for the provision of this information or advice and in that case any responsibility or liability is exclusively on the terms and conditions set out in that contract. The English version of this Assurance Statement is the only valid version. LRQA assumes no responsibility for versions translated into other languages. SUSTAINABILITY STRATEGY AB