SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Unveils Blockchain-Powered Renewable Energy Certificates Marketplace INNOVATION SP Group presented one of the world’s first blockchain powered marketplace platform that will promote the transaction of renewable energy certificates (REC) – tradable certificates of energy generated by renewable sources. The world-wide preview took place in Berlin on 19 April at Event Horizon, a global energy sector blockchain summit. This platform enables companies and individuals to trade RECs in a simple, secure and cost-effective manner. It helps corporates achieve their sustainability goals by ensuring that the electricity they consume comes from renewable sources. The platform will encourage a greater integration of renewable energy sources onto the electricity grid, by enabling “green conscious” homeowners to market their RECs easily and conveniently. — 27 June 2018 TAGS SUSTAINABILITYBLOCKCHAININNOVATION YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP.

News Release Sustainable Cooling at Tampines – Singapore’s First Town Centre to Be Retrofitted With District Cooling SP Group, supported by Temasek, Tampines Group Representation Constituency (GRC) and the Ministry of Sustainability and the Environment (MSE), will install and operate distributed district cooling at seven buildings in Tampines Central by 2025   Singapore, 18 April 2022 – Tampines will be Singapore’s first town centre to be retrofitted with an interconnected, sustainable cooling solution designed by SP Group. Seven existing buildings across the town centre – Century Square, CPF Tampines Building, Income At Tampines Junction, OCBC Tampines Centre 2, Our Tampines Hub, Tampines Mall and Tampines One, will be retrofitted to plug into this novel distributed district cooling (DDC) network, which is specially engineered for brownfield developments to provide the same cooling comfort while saving energy and lowering carbon emissions at the same time. The network will be completed and operational in the first half of 2025. Signing the supply agreement at Our Tampines Hub earlier today, and becoming the first batch of building owners to join the network were CapitaLand, CPF Board, Frasers Property, NTUC Income, OCBC Bank, and People’s Association. The signing ceremony was witnessed by Mr Masagos Zulkifli, Adviser to Tampines GROs, Minister for Social and Family Development, Second Minister for Health and Minister-in-charge of Muslim Affairs. The event is held in conjunction with the CleanEnviro Summit Singapore and the Singapore International Water Week organised by the National Environment Agency and PUB respectively. Instead of constructing a new centralised cooling plant, a DDC utilises existing in-building chiller plants that have been carefully evaluated. A few injection nodes are then selected based on their existing excess cooling capacity and superior energy efficiency factor. By connecting the injection nodes through a piping network, the rest of the buildings can obtain chilled water for their cooling needs, thereby doing away with the need for their own chiller plants completely. This in turn optimises the installed cooling capacity, ensures chiller systems operate at maximum efficiency, and leads to more benefits including reducing equipment costs and freeing up leasable space. Of the seven buildings in Tampines plugging into the DDC network, Century Square, Our Tampines Hub and Tampines One will serve as injection nodes. In addition, SP has signed a Letter of Intent (LOI) with Ascendas Reit to design, build, own and operate the chiller plant at Telepark. This will ready Telepark to be a potential injection node for the network to serve future demands. All in, this brownfield cooling network will help the town centre reduce its carbon emissions by 1,359 tonnes annually, equivalent to removing 1,236 cars off our roads. It will also achieve energy savings of more than 2,800,000 kilowatt-hour (kWh) annually, which can power more than 905 three-room HDB households for a year. The realisation of this green solution was brought about through a partnership between Tampines GRC, MSE, Temasek and SP Group, with the strong support of building owners. It comes just eight months after a successful feasibility study of brownfield distributed district cooling was published in August 2021, affirming the various parties’ commitment to the nation’s sustainable development. Mr Masagos Zulkifli, Adviser to Tampines GROs, Minister for Social and Family Development, Second Minister for Health and Minister-in-charge of Muslim Affairs said: “The significance of this project should not be overlooked because it illustrates how sustainable solutions can be integrated to transform existing townships. In international forums, pressure to show and prove commitment to adaptation and mitigation for climate change is mounting. This project is therefore crucial to Singapore given that a significant proportion of our building stock today will continue to exist in 2050. The energy and cost savings, as well as reduction in carbon emissions enjoyed by building owners prove that with the right solutions, doing good and doing well are not mutually exclusive and will address our challenge posed by climate change.” “Novel sustainable solutions such as distributed district cooling can help scale practical and sustainable benefits not only for cities, but also for businesses as well as communities around the world. We will continue partnering like-minded organisations and businesses to catalyse breakthrough technologies that mitigate the impact of the climate crisis, and pave the way to a low-carbon future,” said Dr Steve Howard, Chief Sustainability Officer, Temasek. SP’s Group Chief Executive Officer, Mr Stanley Huang, said, “The widespread implementation of low-carbon technologies like distributed district cooling can make a significant contribution towards Singapore’s climate ambitions. We are encouraged by the strong support from building owners for this sustainable cooling solution, which will contribute towards Tampines’ Eco-Town ambitions and will also create a long-term sustainable impact for Singapore’s built environment.” The introduction of a brownfield DDC at Tampines supports the Singapore Green Plan 2030, which is a whole-of-nation movement to advance Singapore’s national agenda on sustainable development. Cooling contributes to Singapore’s annual carbon emissions, as air-conditioning can utilise up to 50 per cent of a building’s energy consumption. With more than 80 per cent of Singapore’s landscape being brownfield, a wider application of such a sustainable cooling solution will contribute towards the energy goals under the Green Plan and Singapore’s climate targets of reaching net zero by or around mid-century. In addition to the energy savings and reduction in carbon emissions, the DDC network will provide building owners combined life-cycle economic benefits of up to $50.8 million over 30 years. Through interconnection across the various buildings, the DDC will also reduce the current unutilised cooling capacity by up to 42 per cent, freeing up chiller plant gross floor area (GFA) that can be converted to commercial and lifestyle spaces. - Ends - Quotes from Building Owners Quote from CapitaLand Investment1 “As a global sustainability leader consistently recognised as one of the most sustainable corporations in the world, CapitaLand has played an active role in greening the built environment to reduce our carbon footprint. Sustainability is integrated into everything we do, from investment to property design, development and operations. CapitaLand has adopted district cooling for nine of our properties in Singapore and China. As one of the pioneers to join Singapore’s first brownfield distributed district cooling network, we look forward to further reducing energy consumption and carbon emissions at our properties in line with CapitaLand’s 2030 Sustainability Master Plan to increase our sustainability efforts globally. We are also intensifying our global search for innovations through our CapitaLand Sustainability X Challenge and stepping up our adoption of sustainable finance, among others. As we grow our business, we remain committed to creating a positive impact to the environmental and social well-being of the communities.” Ms Lynette Leong, Chief Sustainability Officer, CapitaLand Investment Quote from CPF Board “At CPF, it’s ingrained in our culture to take a long view to build a strong foundation for citizens’ retirement needs. It is our collective responsibility to tread lightly on this planet and do our part for long-term sustainability. This Distributed District Cooling system could not have been more timely. It will reduce our carbon emissions by about 6% over 30 years." Mr Augustin Lee, Chief Executive Officer, CPF Board Quote from Frasers Property “As we move towards being a net-zero carbon corporation by 2050, sustainability is a key business priority for Frasers Property. Being one of the leading suburban mall owners in Singapore, we have a responsibility to build a sustainable environment as buildings are large emitter of carbon. The Tampines DDC project is a ground-breaking initiative which holds significant potential and positive impact for Singapore, and is one of our strategic partnerships with like-minded corporations to support and ensure a sustainable built environment. We are glad to be able to contribute to this project with Tampines One and Century Square serving as two out of the three injection nodes to produce and supply chilled water to the precinct, and look forward to seeing the township reap the benefits of this plan. In time, we hope that the success of this DDC network will attract the participation of other building owners and industry players, to contribute to the ever-important goal of promoting sustainable living and achieving a greener future for all.” Mr Low Chee Wah, Chief Executive Officer, Frasers Property Retail Quote from NTUC Income As a well-known landmark building at Tampines Central, it is only apt for Income at Tampines Junction to be amongst the first batch of buildings to join the distributed district cooling network. We look forward to doing our part in Singapore’s efforts towards climate change initiatives while reaping the benefits of energy savings and lower carbon emissions.” Mr Teo Yung Fung, Chief Investment Officer, Mercatus Co-operative Limited (on behalf of NTUC Income) Quote from OCBC Bank “Embedding responsible and sustainable business practices into everything we do is integral to OCBC’s purpose. Climate change and its effects have made sustainability a fundamental business driver and an agenda for collective action. We are pleased to be partnering like-minded organisations such as SP Group and our neighbouring building owners on this initiative that seeks to reduce energy consumption and our carbon footprint.” Mr Lim Khiang Tong, Group Chief Operating Officer, OCBC Bank Quote from People’s Association “Our Tampines Hub is a Green Mark Platinum certified building. Since the planning and development of Our Tampines Hub, People’s Association has paid special attention and incorporated various sustainable and eco-friendly elements throughout the entire building. These include but is not limited to harnessing solar energy to generate power and electricity, an on-site wastes treatment machine to convert food wastes to non-potable water, liquid plant nutrients and organic fertilisers and installation of Ethylene Tetrafluoroethylene (ETFE) roofs to lower temperature in the building. The largest number of Electric Vehicle (EV) charging stations was also launched in 2018 in Our Tampines Hub to encourage EV adoption. As one of the major injection nodes for the Distribution District Cooling in Tampines Central, the participation by Our Tampines Hub will achieve reduction in both electricity consumption and carbon footprint which are part of People’s Association effort towards Singapore’s agenda on sustainable development.” Mr Lim Hock Yu, Chief Executive Director, People’s Association About Temasek Temasek is an investment company with a net portfolio value of S$381 billion as at 31 March 2021. Our Temasek Charter defines our three roles as an Investor, Institution and Steward, and shapes our ethos to do well, do right, and do good. As a provider of catalytic capital, we seek to enable solutions to key global challenges. We deploy financial capital to stimulate innovation and growth; develop human capital to uplift capabilities and enhance potential; enable natural capital and foster sustainable solutions for the climate and a better living environment; and seed social capital to transform lives for a more inclusive and resilient world. Sustainability is at the core of all that we do. We actively seek sustainable solutions to address present and future challenges, as we capture investible opportunities to bring about a sustainable future for all. Temasek has had overall corporate credit ratings of Aaa/AAA by rating agencies Moody’s Investors Service and S&P Global Ratings respectively, since our inaugural credit ratings in 2004. Headquartered in Singapore, we have 13 offices in 9 countries around the world: Beijing, Hanoi, Mumbai, Shanghai, Shenzhen and Singapore in Asia; and London, Brussels, New York, San Francisco, Washington DC, Mexico City, and Sao Paulo outside Asia. For more information on Temasek, please visit www.temasek.com.sg For Temasek Review 2021, please visit www.temasekreview.com.sg About SP Group SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore, China and Vietnam. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable and renewable energy solutions such as microgrids, cooling and heating systems for business districts and residential townships, solar energy solutions, electric vehicle fast charging and digital energy solutions for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG.

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Searchhttps://www.spgroup.com.sg/search?tag=future-ready Search -20240514--The-Straits-Times---Preparing-a-future-ready-workforce.pdfhttps://www.spgroup.com.sg/dam/spgroup/pdf/media-coverage/2024/-20240514--The-Straits-Times---Preparing-a-future-ready-workforce.pdf SP Group receives NTUC’s top award for employers, for advancing future-ready skills and career pathwayshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-receives-NTUC-s-top-award-for-employers--for-advancing-future-ready-skills-and-career-pathways Media Release SP Group receives NTUC’s top award for employers, for advancing future-ready skills and career pathways Singapore, 3 May 2024 – At this year’s May Day Awards, SP Group (SP) is receiving the highest award for employers – the Plaque of Commendation (Star) – conferred by the National Trades Union Congress (NTUC). This recognition is underpinned by SP’s long-standing partnership with the Union of Power and Gas Employees (UPAGE) in advancing continuous skills upgrading and career pathways for SP’s 3,700 employees, sustainable wage growth and age-friendly work environments. Several notable initiatives have been introduced over the years. In 2018, SP launched Project FUSION, which stands for Future Skills in Everyone, with a structured career and development road map to enhance employability of staff. This has resulted in workers undergoing continuous training and upskilling in readiness for evolving industry needs, and benefitting from job transformation. Since then, SP has invested $52 million in its employees’ training and development, with 1.1 million training hours clocked. Technical officers Goh Yap Meng and Muhammad Shamil bin Abu Bakar are among SP’s employees who have undergone further education and training to be equipped for career progression and job transformation. The most recent joint effort between SP and UPAGE is Project Silver+ to pre-emptively address potential challenges faced by mature workers at the workplace. Key solutions implemented include modifications to facilities at work areas, the provision of age-friendly work tools and aids, and programmes that boost wellness and retirement adequacy. In tandem with skills upgrading and systematic job progression, SP regularly reviews and revises its employees’ wages to ensure these remain competitive and in line with Progressive Wage Model guidelines. Working closely with UPAGE, SP started a scheme to uplift the earnings of lower income earners by doubling their annual wage increment as part of efforts to provide meaningful wage growth for lower wage employees.   Receiving SP Group’s award at a ceremony on 10 May 2024, Group Chief Executive Officer Stanley Huang said, “We are honoured to receive this highest award for employers, with strong endorsement from UPAGE. It serves as a testament to our long-standing union-management partnership towards building a workforce well-equipped for the diverse and evolving needs of the industry. Our employees are instrumental in upholding Singapore’s world-class energy network reliability, and advancing SP’s sustainable energy solutions for customers.”     General Secretary of UPAGE Abdul Samad Abdul Wahab echoed the Union’s shared commitment to enhancing employability and welfare of workers. He said, “Our journey with SP Group has resulted in joint initiatives to meet the needs and aspirations of workers across the ranks. These holistic efforts have enabled workers to level up their competencies and perform roles that are valuable for the energy sector today and in the future. Our workers are also assured of competitive wages and having their well-being cared for. - Ends - Searchhttps://www.spgroup.com.sg/search?tag=future-ready Search -20240514--The-Straits-Times---Preparing-a-future-ready-workforce.pdfhttps://www.spgroup.com.sg/dam/spgroup/pdf/media-coverage/2024/-20240514--The-Straits-Times---Preparing-a-future-ready-workforce.pdf Searchhttps://www.spgroup.com.sg/search?tag=future-ready Search -20240514--The-Straits-Times---Preparing-a-future-ready-workforce.pdfhttps://www.spgroup.com.sg/dam/spgroup/pdf/media-coverage/2024/-20240514--The-Straits-Times---Preparing-a-future-ready-workforce.pdf Searchhttps://www.spgroup.com.sg/search?tag=future-ready Search -20240514--The-Straits-Times---Preparing-a-future-ready-workforce.pdfhttps://www.spgroup.com.sg/dam/spgroup/pdf/media-coverage/2024/-20240514--The-Straits-Times---Preparing-a-future-ready-workforce.pdf Searchhttps://www.spgroup.com.sg/search?tag=future-ready Search 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-20240514--The-Straits-Times---Preparing-a-future-ready-workforce.pdfhttps://www.spgroup.com.sg/dam/spgroup/pdf/media-coverage/2024/-20240514--The-Straits-Times---Preparing-a-future-ready-workforce.pdf Searchhttps://www.spgroup.com.sg/search?tag=future-ready Search -20240514--The-Straits-Times---Preparing-a-future-ready-workforce.pdfhttps://www.spgroup.com.sg/dam/spgroup/pdf/media-coverage/2024/-20240514--The-Straits-Times---Preparing-a-future-ready-workforce.pdf Searchhttps://www.spgroup.com.sg/search?tag=future-ready Search -20240514--The-Straits-Times---Preparing-a-future-ready-workforce.pdfhttps://www.spgroup.com.sg/dam/spgroup/pdf/media-coverage/2024/-20240514--The-Straits-Times---Preparing-a-future-ready-workforce.pdf Searchhttps://www.spgroup.com.sg/search?tag=future-ready Search -20240514--The-Straits-Times---Preparing-a-future-ready-workforce.pdfhttps://www.spgroup.com.sg/dam/spgroup/pdf/media-coverage/2024/-20240514--The-Straits-Times---Preparing-a-future-ready-workforce.pdf 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-20240514--The-Straits-Times---Preparing-a-future-ready-workforce.pdfhttps://www.spgroup.com.sg/dam/spgroup/pdf/media-coverage/2024/-20240514--The-Straits-Times---Preparing-a-future-ready-workforce.pdf SP Group receives NTUC’s top award for employers, for advancing future-ready skills and career pathwayshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-receives-NTUC-s-top-award-for-employers--for-advancing-future-ready-skills-and-career-pathways Media Release SP Group receives NTUC’s top award for employers, for advancing future-ready skills and career pathways Singapore, 3 May 2024 – At this year’s May Day Awards, SP Group (SP) is receiving the highest award for employers – the Plaque of Commendation (Star) – conferred by the National Trades Union Congress (NTUC). This recognition is underpinned by SP’s long-standing partnership with the Union of Power and Gas Employees (UPAGE) in advancing continuous skills upgrading and career pathways for SP’s 3,700 employees, sustainable wage growth and age-friendly work environments. Several notable initiatives have been introduced over the years. In 2018, SP launched Project FUSION, which stands for Future Skills in Everyone, with a structured career and development road map to enhance employability of staff. This has resulted in workers undergoing continuous training and upskilling in readiness for evolving industry needs, and benefitting from job transformation. Since then, SP has invested $52 million in its employees’ training and development, with 1.1 million training hours clocked. Technical officers Goh Yap Meng and Muhammad Shamil bin Abu Bakar are among SP’s employees who have undergone further education and training to be equipped for career progression and job transformation. The most recent joint effort between SP and UPAGE is Project Silver+ to pre-emptively address potential challenges faced by mature workers at the workplace. Key solutions implemented include modifications to facilities at work areas, the provision of age-friendly work tools and aids, and programmes that boost wellness and retirement adequacy. In tandem with skills upgrading and systematic job progression, SP regularly reviews and revises its employees’ wages to ensure these remain competitive and in line with Progressive Wage Model guidelines. Working closely with UPAGE, SP started a scheme to uplift the earnings of lower income earners by doubling their annual wage increment as part of efforts to provide meaningful wage growth for lower wage employees.   Receiving SP Group’s award at a ceremony on 10 May 2024, Group Chief Executive Officer Stanley Huang said, “We are honoured to receive this highest award for employers, with strong endorsement from UPAGE. It serves as a testament to our long-standing union-management partnership towards building a workforce well-equipped for the diverse and evolving needs of the industry. Our employees are instrumental in upholding Singapore’s world-class energy network reliability, and advancing SP’s sustainable energy solutions for customers.”     General Secretary of UPAGE Abdul Samad Abdul Wahab echoed the Union’s shared commitment to enhancing employability and welfare of workers. He said, “Our journey with SP Group has resulted in joint initiatives to meet the needs and aspirations of workers across the ranks. These holistic efforts have enabled workers to level up their competencies and perform roles that are valuable for the energy sector today and in the future. Our workers are also assured of competitive wages and having their well-being cared for. - Ends - Searchhttps://www.spgroup.com.sg/search?tag=future-ready Search -20240514--The-Straits-Times---Preparing-a-future-ready-workforce.pdfhttps://www.spgroup.com.sg/dam/spgroup/pdf/media-coverage/2024/-20240514--The-Straits-Times---Preparing-a-future-ready-workforce.pdf Searchhttps://www.spgroup.com.sg/search?tag=future-ready Search -20240514--The-Straits-Times---Preparing-a-future-ready-workforce.pdfhttps://www.spgroup.com.sg/dam/spgroup/pdf/media-coverage/2024/-20240514--The-Straits-Times---Preparing-a-future-ready-workforce.pdf Searchhttps://www.spgroup.com.sg/search?tag=future-ready Search -20240514--The-Straits-Times---Preparing-a-future-ready-workforce.pdfhttps://www.spgroup.com.sg/dam/spgroup/pdf/media-coverage/2024/-20240514--The-Straits-Times---Preparing-a-future-ready-workforce.pdf Searchhttps://www.spgroup.com.sg/search?tag=future-ready Search 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SP Group receives NTUC’s top award for employers, for advancing future-ready skills and career pathwayshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-receives-NTUC-s-top-award-for-employers--for-advancing-future-ready-skills-and-career-pathways Media Release SP Group receives NTUC’s top award for employers, for advancing future-ready skills and career pathways Singapore, 3 May 2024 – At this year’s May Day Awards, SP Group (SP) is receiving the highest award for employers – the Plaque of Commendation (Star) – conferred by the National Trades Union Congress (NTUC). This recognition is underpinned by SP’s long-standing partnership with the Union of Power and Gas Employees (UPAGE) in advancing continuous skills upgrading and career pathways for SP’s 3,700 employees, sustainable wage growth and age-friendly work environments. Several notable initiatives have been introduced over the years. In 2018, SP launched Project FUSION, which stands for Future Skills in Everyone, with a structured career and development road map to enhance employability of staff. This has resulted in workers undergoing continuous training and upskilling in readiness for evolving industry needs, and benefitting from job transformation. Since then, SP has invested $52 million in its employees’ training and development, with 1.1 million training hours clocked. Technical officers Goh Yap Meng and Muhammad Shamil bin Abu Bakar are among SP’s employees who have undergone further education and training to be equipped for career progression and job transformation. The most recent joint effort between SP and UPAGE is Project Silver+ to pre-emptively address potential challenges faced by mature workers at the workplace. Key solutions implemented include modifications to facilities at work areas, the provision of age-friendly work tools and aids, and programmes that boost wellness and retirement adequacy. In tandem with skills upgrading and systematic job progression, SP regularly reviews and revises its employees’ wages to ensure these remain competitive and in line with Progressive Wage Model guidelines. Working closely with UPAGE, SP started a scheme to uplift the earnings of lower income earners by doubling their annual wage increment as part of efforts to provide meaningful wage growth for lower wage employees.   Receiving SP Group’s award at a ceremony on 10 May 2024, Group Chief Executive Officer Stanley Huang said, “We are honoured to receive this highest award for employers, with strong endorsement from UPAGE. It serves as a testament to our long-standing union-management partnership towards building a workforce well-equipped for the diverse and evolving needs of the industry. Our employees are instrumental in upholding Singapore’s world-class energy network reliability, and advancing SP’s sustainable energy solutions for customers.”     General Secretary of UPAGE Abdul Samad Abdul Wahab echoed the Union’s shared commitment to enhancing employability and welfare of workers. He said, “Our journey with SP Group has resulted in joint initiatives to meet the needs and aspirations of workers across the ranks. These holistic efforts have enabled workers to level up their competencies and perform roles that are valuable for the energy sector today and in the future. Our workers are also assured of competitive wages and having their well-being cared for. - Ends - Searchhttps://www.spgroup.com.sg/search?tag=future-ready Search -20240514--The-Straits-Times---Preparing-a-future-ready-workforce.pdfhttps://www.spgroup.com.sg/dam/spgroup/pdf/media-coverage/2024/-20240514--The-Straits-Times---Preparing-a-future-ready-workforce.pdf Searchhttps://www.spgroup.com.sg/search?tag=future-ready Search -20240514--The-Straits-Times---Preparing-a-future-ready-workforce.pdfhttps://www.spgroup.com.sg/dam/spgroup/pdf/media-coverage/2024/-20240514--The-Straits-Times---Preparing-a-future-ready-workforce.pdf Searchhttps://www.spgroup.com.sg/search?tag=future-ready Search -20240514--The-Straits-Times---Preparing-a-future-ready-workforce.pdfhttps://www.spgroup.com.sg/dam/spgroup/pdf/media-coverage/2024/-20240514--The-Straits-Times---Preparing-a-future-ready-workforce.pdf Searchhttps://www.spgroup.com.sg/search?tag=future-ready Search 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B10 THURSDAY, MARCH 20, 2014 THURSDAY, MARCH 20, 2014 B11 A SPECIAL FEATURE BROUGHT TO YOU BY Power sector draws young talents Singapore Power awards scholarships to ITE and polytechnic students eyeing fulfilling careers in the dynamic energy sector KIMBERLEY KOH STUDENTS pursuing electrical or mechanical engineering courses at the Institute of Technical Education (ITE) and polytechnics can now apply for scholarships from Singapore Power if they are keen on careers in the energy sector. It is the first time the leading energy utility company is offering scholarships at the ITE and polytechnic levels, which have been named after the late unionist Mr Nithiah Nandan (see sidebar). The inaugural batch of 21 recipients of the Nithiah Nandan ITE and Polytechnic Scholarships received their Singapore Power study awards from Mr Lim Swee Say (right), Secretary-General of the National Trades Union Congress, during a presentation ceremony on Tuesday afternoon at the Devan Nair Institute of Employment and Employability (e2i). Thirteen recipients are from Singapore Polytechnic and Ngee Ann Polytechnic while the rest are students of ITE College East and ITE College West. The latest scholarships complement those that Singapore Power provides to current undergraduates and students who are about to enrol in universities. These are part of Singapore Power’s efforts to groom talent and develop their expertise in various areas to help the company sustain the reliability of Singapore’s world-class power system. After completing their studies, the scholarship recipients will begin their careers with Singapore Power, where they can look forward to upgrading their skills and knowledge under the company’s range of professional and personal development schemes. Singapore Power also offers the Engineering Development for Graduates (EDGE) programme, which aims to build a pipeline of engineering talents with Professional Engineer Certification. EDGE hires also can look forward to structured training programmes, job attachments, comprehensive training and rotational stints in key operational areas. Details are at www.singaporepower.com.sg Energy is critical to Singapore’s growth and all essential activities of daily life. It takes a dedicated, highly skilled workforce to power the nation. The work we do is central to ensuring reliable, cost-efficient power supply. We work closely with academic institutions, the Union of Power and Gas Employees and the labour movement to nurture diversity of talent and develop expertise for the power sector. The Singapore Power scholarships will be an important component to the suite of learning and development programmes available to SP employees, enabling them to advance and excel throughout their career with us. — MR WONG KIM YIN, GROUP CHIEF EXECUTIVE OFFICER, SINGAPORE POWER The power sector is a good model of how companies, learning institutions and the labour movement effectively build a pipeline of workers who are knowledgeable and committed to their jobs. Workers have a structured career path that rewards good performance and continuous upgrading efforts. I am pleased that the legacy of a highly respected unionist, the late Nithiah Nandan, is honoured through the Singapore Power scholarships. I hope these initiatives will inspire more Singaporeans to pursue a meaningful career in the power sector. — MR LIM SWEE SAY, SECRETARY-GENERAL, NATIONAL TRADES UNION CONGRESS NTUC Secretary-General Mr Lim Swee Say (sixth from left) with Mrs Nithiah Nandan, Singapore Power Group CEO Mr Wong Kim Yin, UPAGE leaders and recipients of the inaugural Nithiah Nandan ITE and Polytechnic scholarships. PHOTO: SINGAPORE POWER WORKERS’ CHAMPION REMEMBERED Singapore Power’s new ITE and Polytechnic scholarships are named after Mr Nithiah Nandan (below), the late union leader who fought for the welfare of workers in the power sector. PHOTO: SPH He was executive secretary of the Union of Power and Gas Employees (UPAGE) and a former Nominated Member of Parliament. He died of cancer in 2007. He believed in hard work and skills upgrading as key to improving the lives of rank-and-file workers. He convinced their employer to sponsor their studies – including those in their 50s – for a National Technical Certificate-3 metal machining certificate. To show his support and solidarity, Mr Nithiah and the UPAGE executive council members pledged not to accept any promotion for six years until every low-wage worker in the company received upgrading and was promoted. His push for continuous learning eventually paid off as the prospects of the low-income employees improved. Paying tribute to Mr Nithiah, Singapore Power described him as a man of integrity, commitment and strong conviction, which are values the company shares, and named the scholarships to honour his memory. WORKING in the dark, driving through peak-hour jams and dealing with people who may take out their frustrations on him — it is all in a day’s work for SP PowerGrid service technician Muhd Shaiffudin Wakiman (left) . Working 24/7 over three rotating shifts, the 35-year-old and his colleagues are the first to arrive at the site of any network incident like power disruptions. Armed with safety gear, tools, voltmeters and other electrical equipment, they work to ensure that the electrical supply is restored as quickly and efficiently as possible. Sometimes, they are literally groping in the dark. Serving with pride Professionalism and dedication are the key qualities of Singapore Power employees, who toil endlessly to ensure the country enjoys an uninterrupted supply of electricity, reports NICHOLAS YONG FOURTEEN years ago, Mr Kane Neo (left) joined Singapore Power, drawn by childhood memories of his home and his uncle. “I remember being fascinated by how electricity is transported to houses, when I looked up at the low voltage overhead cables outside my old kampung house. My uncle was also working in the power industry, and through him, I could see the respect and pride associated with the profession,” he says. He was 28 when he began his Singapore Power career as a member of the network management team responsible for ensuring continuous power supply to households in western Singapore. Mr Neo rose to oversee a crew of more than 20 engineers and technicians, First on the scene Rain or shine, technician Muhd Shaiffudin Wakiman is always hard at work PHOTOS: SINGAPORE POWER Sustaining reliability A diverse and holistic career is powering engineer Kane Neo’s efforts to shape Singapore’s energy landscape Mr Shaiffudin says: “It can get very dark in customers’ houses, even with torchlights. We need to walk carefully to avoid tripping, and also to handle the electrical equipment with extra care.” Starting as an assistant when he first joined the company in 2006, he has advanced in his career thanks to Singapore Power’s Progressive Wage Model that provides a structured pathway for employees to upgrade their skills, move up the career ladder and achieve higher income. Mr Shaiffudin’s “office” is a service van equipped with materials such as cables, fuses and a mobile generator. As the designated driver, he needs to be quick-thinking while on the road. “When we respond to disruptions during peak hours, the traffic conditions can be bad. We try to avoid the busy roads, or look for alternative routes to CUSTOMERS make some 75,000 calls a month to the Integrated Call Centre at Singapore Power, keeping 117 staff based there busy attending to requests for information and complaints. Some of these employees are mentored by the company’s awardwinning service ambassador, Ms Ires Wang (left), a veteran with 14 years of experience. Now a team coach in customer relationship management at SP Services, a subsidiary of Singapore Power, Ms Wang supervises her staff and gives advice on providing service. “Sometimes the issue may be small, but all the customer needs is a listening ear, an outlet for him to give feedback,” she says. The 35-year-old joined Singapore Power after graduating from Ngee AS A senior engineer at SP PowerGrid, a subsidiary of energy utility provider Singapore Power, Mr Jaimes Kolantharaj (left) handles “massive” and “complex” projects, with each typically lasting one to two years. The 32-year-old is currently working on the installation of circuits at a power transmission substation in Upper Jurong. The cables are for an upcoming power plant that supports the Tuaspring seawater desalination plant, the largest in Singapore. Attached to the Network Development division, Mr Jaimes ensures that each project meets the required specifications, is within budget and is delivered on time. He oversees the entire process from installation to testing to going live. whose tasks were to maintain and test cables and equipment. More than a decade later, he became the Head of Section in charge of the team looking after northern Singapore. The 42-year-old holds a bachelor’s degree with second class honours in electrical and electronics engineering from the University of Aberdeen in Britain. He is also a registered Professional Engineer under the Professional Engineers Board Singapore. Overseas stint In his eighth year with the company, Mr Neo was seconded for two years to Jemena, Singapore Power’s subsidiary in Australia, which builds, owns and maintains electricity, gas and water assets. get to our destination. It helps to know the roads in Singapore well,” he says. When it rains, their skills are tested and true teamwork surfaces. “Rain will affect our visibility, and we also have to make sure the electrical equipment doesn’t get wet. So while we wear our raincoats, sometimes one of us will hold the umbrella to shelter the other guy who does the work. And when there is lightning or heavy rain, we need to stop work as a safety precaution,” he says. Mr Shaiffudin also repairs and maintains network equipment, and assists engineers on site at substations and transformers during wider outages. He also communicates with the public during disruptions to allay their concerns. It is perhaps this last role — of reassuring frustrated customers — that is perhaps the most challenging part of his job. Mr Shaiffudin cites an incident when he was called to attend to a house without power, where the lights had shut down due to a network fault. He Customers matter most Passion, patience and perseverance make up call centre team coach Ires Wang’s award- winning ways Ann Polytechnic with an engineering diploma. Passion for her job is key to her career longevity. She says: “I have always wanted a career in customer service. When I am able to meet my customers’ needs, or win over an angry customer, it makes my day. The best and most satisfying part of my job is to receive customers’ appreciation through e-mail or letters.” Service DNA She recalls attending to a customer some years ago on the eve of Chinese New Year. The customer had closed his utilities account and asked for his deposit to be refunded urgently as he was leaving Singapore. “I had to handle the case till past office hours,” she says. “I also came back to the office on the second day Powering the future Engineer Jaimes Kolantharaj works behind the scenes to enhance the power infrastructure It is a role that requires Mr Jaimes to deal with various stakeholders. Externally, he meets with representatives from government agencies such as the Land Transport Authority to discuss land use issues, or National Parks Board to ensure the minimal impact of construction on greenery. Internally, he and his colleagues from the Planning and Strategy Division chart the roadmap for Singapore’s future electricity infrastructure. International experience Armed with professional experience from working in India, Qatar and Dubai, he joined the company in 2011, drawn by its reputation as one with the world’s shortest and least power disruptions. “Even in developed nations and advanced economies, power outages can be common. In Singapore, the power network is one of the most reliable and efficient,” says Mr Jaimes, who holds a Master in Power Engineering from the He was responsible for electrical networks in north and south-east Melbourne and led a team in charge of substations, underground protection facilities and high voltage test laboratories. He says: “I met stakeholders like customers and unions to communicate the project and understand their interests. I worked with people of diverse cultures and backgrounds and expanded my professional network.” When he came back to Singapore, he returned to network management and assumed a leadership position. He says: “I oversaw projects to enhance the reliability of our system, and provide a higher level of service delivery to our customers and stakeholders, such as cable diversion works for the construction of the Downtown Line rail network. “A lot of the work we do goes on behind the scenes, like monitoring our network, and testing and maintaining our equipment. What the public see is road digging works we carry out for cable says: “To repair it, we needed to shut down the neighbour’s supply, due to the network configuration. The neighbour was naturally unhappy and we had to explain the situation to him.” Fewest outages Singapore consumers enjoy the world’s fewest and shortest power failures. When an interruption does occur, it could be due to numerous reasons such as customers’ faulty appliances and electric switchboards. But this often cuts no ice with customers concerned over food in their refrigerators going bad, and people frustrated with having to take the stairs when the lift is out of order. Progress on getting the job done can be hampered by countless enquiries. Mr Shaiffudin says: “Customers are always asking what’s going on. They want immediate updates on what caused the fault and when it will be fixed. We help them understand that our priority is to restore power safely, as of Chinese New Year to follow up. In the end we managed to deliver the cheque to him on time.” Ms Wang’s commitment and professionalism netted her the Gold Award in the 2006 Excellence Service Awards, which are annual accolades given out to high performers in various industries. Employees like Ms Wang have contributed to the power company’s strong service DNA. In 2012, SP Services was honoured as a finalist at the Singapore Service Excellence Medallion Awards for its customerfocused culture. The company’s one-stop service for all utilities led customers to rate it ahead of utility providers in Hong Kong, Japan and Australia. Frontline customer service is challenging, and having to do this without eye contact ups the ante. Says Ms Wang: “Dealing with customers over the phone is both a science and an art. The words that we say, our tone — all these have to be done the right way to avoid Nanyang Technological University. Mr Jaimes is also attracted by Singapore Power’s stellar track record in professional staff development. He says: “The company puts a lot of emphasis on training the employee; they feel that you should be trained well before you are immersed into the job. We also have all the modern facilities, and as a power engineer, it’s a dream to work with such sophisticated and high-end equipment.” In just two years, he has participated in major efforts to upgrade and expand the power network to meet growing demand and ensure continued and sustained reliability. Recently, Mr Jaimes oversaw the installation of high voltage cables from Jurong Pier to Upper Jurong, and from Upper Jurong to Tuas. These projects will help to strengthen the power network in western Singapore, he says. “The length of the Upper Jurong-Tuas circuit is about 9.5km long. Part of it was laid via the Tuas sea tunnel,” he says. “Typical cables are jointed, but the one installed in the undersea tunnel replacement.” So education is key to fostering public understanding, he adds. “We have to explain to customers that the projects we undertake now and our investments in infrastructure are necessary for the continued sustained reliability of our power network into the future.” Mr Neo’s diverse work experiences and unrelenting passion for the industry make him an authority on power engineering. He is now a deputy director at the SP Engineering Board, helping to establish a framework to shape and guide the company with enhanced operational policies and identify best practices, areas of improvement and new technologies. He also meets representatives from local and overseas companies to establish partnerships.He has been travelling to Europe and Asia to see what can be adapted for Singapore. He says: “A career at Singapore Power is not just a job. Here you will take in first hand the complexities of running the nation’s power network.” soon as possible. “When faced with an angry customer, the most important thing is to show empathy, and to assure customers that we are there to help. Whatever the situation, we take it in our stride, think on our feet and focus on service restoration.” As a professional who takes pride in his work, he gets a sense of satisfaction when customers are assured at seeing them arrive on site, knowing that help has arrived. More so, when supply has been restored. His wife is supportive of his work but their two children aged five years and three months are too young to understand the demands of his job and shift work. Mr Shaiffudin says with a chuckle: “My son always asks why I have to work when other people are not working. “This is a challenge I’ve taken up — to be part of a team that ensures the lights stay on, and provides power whenever and wherever it is needed.” miscommunication.” It helps to have a positive mindset and not to take things personally, she adds. “It is natural for customers to get upset occasionally when things do not go their way. What matters most is for us to promptly resolve the issue. I tell my staff, the customer is not angry with you, but the situation,” she says. She notes that callers become most annoyed when they are passed from department to department, with their issue still unresolved, or without viable alternative solutions. She says: “Imagine you are the caller with an issue to resolve. What kind of service would you expect? And how would you like the service staff to assist? Once we have the answers, we will then work towards meeting those expectations.” Her supervisory role means she still handles challenging customers daily. “As service staff, the most important thing is to build customers’ trust in us, so they will be assured that their interests are well taken care of.” wasn’t, and this was due to the space constraints within the tunnel. So the cable, which was 2.3km long, had to be transported and laid in one single piece. It took us a lot of planning and effort to get it done. “Installation of transmission cables is always a challenge because Singapore is densely built above and underground, and finding space for laying cables can be tricky. “It always feels like I am doing something important to enhance the Singapore network, or to help new industrial development. Whenever I come out of the office, I can see one of the transformers that I helped to build, and I feel very proud.” Besides working on high-profile projects, Mr Jaimes found time to attend training programmes on operations and maintenance, project management and communication. “Doing something you enjoy is important, but working for a company that nurtures you is equally important. I am glad I can have the best of both worlds.”

News Release SP Group Partners Chevron to Offer Electric Vehicle Charging at Selected Caltex Service Stations Singapore, 22 March 2021 – SP Group (SP) and Chevron Singapore Pte. Ltd., which markets the CaltexTM brand, today announced a partnership to offer fast electric vehicle (EV) charging at selected Caltex service stations, delivering on-the-go convenience to electric vehicle motorists. To be located at four of Caltex’s service stations across Singapore, the initial batch of chargers will be strategically located across the Caltex network, at Chong Pang (North), Changi (East), Jurong Spring (West) and Dunearn (Central). These Caltex service stations will be equipped with 50kW direct current (DC) fast chargers that can charge up an EV in 30 minutes, versus a few hours required by the more commonly available alternating current (AC) chargers. Three service stations will each be equipped with one 50kW direct current (DC) fast charger. The fourth, at Changi, will have two 50kW DC charging points that are designed to allow a compatible car to charge up to a speed of 100kW, provided only one car is utilising the charging points. (Refer to the annex for the addresses of this first batch of service stations.) SP and Caltex will study EV charging usage patterns and behaviour at the stations to refine and enhance accessibility and utilisation, and plan for more charging points and locations. Group Chief Executive Officer of SP, Mr. Stanley Huang, said, “We are pleased to partner Caltex in our first collaboration with a fuels and lubricants retailer. This gives EV drivers greater convenience as it accelerates the accessibility of charging locations that are incorporated in our daily activities. Our aim is to build Singapore’s largest public EV charging network and expand our integrated green mobility solutions to meet the evolving needs and sustainability goals of businesses and individuals.” "Chevron is excited to partner with SP Group to provide EV chargers at selected Caltex stations in Singapore. It is Chevron’s goal to deliver affordable, reliable, and ever-cleaner energy that enables human progress," said Mr. Law Tat Win, Chevron Singapore Country Chairman. "We 2 endeavour to continually test, learn and explore how to enhance our product and service offerings for our Singapore customers at our Caltex stations.” This SP and Caltex partnership will better serve drivers choosing electric vehicles and help achieve a lower-carbon future for Singapore. This includes Caltex’s existing commercial customers who plan to electrify their fleets. Both companies will continue to explore initiatives to meet the EV needs for private ownership and commercial use. The chargers will be installed by the second quarter of 2021 and will be incorporated on the SP Utilities mobile app for ease of use. The SP Utilities mobile app allows EV drivers to search for the availability of the nearest charging points, receive real-time updates on their charging sessions and make direct, cashless payment. About SP Group SP Group is a leading utilities group in the Asia Pacific, enabling a low-carbon, smart energy future for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable energy solutions such as cooling and heating systems for business districts and residential townships, electric vehicle fast charging and green digital energy management tools for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG. About Chevron Singapore Chevron Singapore Pte. Ltd. markets the 85-year-young Caltex brand, which is Chevron’s customer-facing brand in Asia Pacific and parts of the Middle East and Africa. The Caltex retail network in Singapore consists of 26 Caltex service stations and StarMart-branded convenience stores. All Caltex service stations accept the CaltexGO mobile payment for fuel purchases. Products such as the all new Caltex with Techron® with Clean & Glide Technology™ petrol, Caltex Diesel with TechronD® and Havoline® motor oil are also available at all Caltex service stations. In partnership with NTUC Link, the Plus! loyalty program also enables motorists to earn 3 LinkPoints for every litre of fuel purchased at Caltex. For more information, visit www.caltex.com.sg. ANNEX A: Address of service stations Address Chong Pang (North) 3700 Yishun Ring Rd, Singapore 768690 Changi (East] 78 Changi Rd, Singapore 419714 Jurong Spring (West) 100 Jurong West Ave 1, Singapore 649519 Dunearn (Central) 130 Dunearn Rd, Singapore 309436

Media Release Leadership Change at SP Group Singapore, 16 March 2020 - SP Group (SP] today announced that Mr. Wong Kim Yin, Group Chief Executive of SP Group, will be leaving SP to join Sembcorp Industries Ltd as Group Chief Executive Officer on 1 July 2020. The SP Board of Directors has appointed Mr. Stanley Huang Tian Guan, Chief Financial Officer of SP Group, and Chief Executive Officer of SP International, as Group Chief Executive Officer, effective 1 July 2020. Kim Yin and Stanley will work together to ensure a smooth transition. Tan Sri Mohd Hassan Marican, Chairman of SP Group, said: "On behalf of the Board, I would like to thank Kim Yin for his outstanding leadership during his eight years with us. He has transformed the group amidst an evolving landscape and embedded innovation and sustainability in the company's DNA. With Stanley taking over the helm, I look forward to working with him as he leads the team in charting SP's next phase of growth." Stanley has 25 years of experience in international business management and finance. Stanley is also director of several SP companies including SP Services Limited, SP PowerAssets Limited, SGSP [Australia) Assets Pty Ltd and Singapore Power International Pte Ltd. Prior to joining SP, Stanley was the Global Chief Financial Officer of Volvo Construction Equipment. About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. About 1.6 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. SP Group also drives digital solutions to empower customers to manage their utilities, reduce consumption and save cost. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG and on Twitter @SPGroupSG.

Consumption_Water Average consumption of Water (CuM) Premises Types Jul-25 Aug-25 Sep-25 Oct-25 Nov-25 Dec-25 Jan-26 Feb-26 Mar-26 Apr-26 May-26 Jun-26 HDB 1-Room 7.8 8.1 8.0 7.8 7.9 7.7 7.7 7.6 7.6 7.8 7.7 7.9 HDB 2-Room 9.0 9.3 9.2 8.8 9.1 8.7 8.9 8.8 8.6 9.0 8.8 9.1 HDB 3-Room 11.8 12.2 12.3 11.9 12.0 11.7 11.8 11.9 11.8 12.0 11.6 12.1 HDB 4-Room 14.9 15.4 15.6 15.1 15.3 14.7 14.8 15.0 14.9 15.3 14.7 15.3 HDB 5-Room 16.2 16.9 17.1 16.6 16.8 16.1 16.2 16.5 16.6 17.0 16.1 16.9 HDB Executive 18.2 18.8 19.2 18.4 18.8 18.1 18.2 18.5 18.7 18.9 18.1 18.7 Apartment 12.8 13.3 13.9 13.7 13.7 13.1 13.0 13.1 13.6 13.7 13.2 13.8 Terrace 25.1 26.1 26.5 26.0 26.0 25.8 25.7 26.8 27.5 25.9 25.1 26.4 Semi-Detached 30.5 32.0 32.5 31.1 31.6 30.5 30.7 32.9 33.3 31.9 30.6 31.4 Bungalow 49.3 50.9 53.6 49.6 52.7 49.3 52.6 53.6 55.0 56.1 52.7 52.9

1 20 November 2019 Joint Media Release Union of Power and Gas Employees and SP Group form Company Training Committee to upskill 3,600 employees 1. In view of the energy sector’s rapid transformation, which comprises digitalisation and rising customer expectations, SP Group (SP) is working together with the Union of Power and Gas Employees (UPAGE) to prepare its employees to be ready for these changes via the formalisation of a Company Training Committee (CTC). In addition, SP has committed S$35 million over the next three years until 2022 to further develop competencies in the areas of customer service, cybersecurity, data analytics, safety and skills for a digital workplace. 2. In January 2018, SP in collaboration with UPAGE, launched Project FUSION which stands for “Future Skills for Everyone”. Project FUSION has benefitted about 80 per cent of SP’s staff strength in the past two years, and it is in the process of upgrading more than 200 job roles. 3. The CTC is a formalisation of this continued partnership. Comprising UPAGE and SP’s management representatives, the CTC is a joint effort in meeting talent resourcing needs in a sustainable manner. This will ensure SP is well prepared with human capital equipped with the right skill sets and mindset for its business growth. 4. UPAGE General Secretary Abdul Samad bin Abdul Wahab shared, “Some of our workers are anxious with changes coming their way, as there is the fear that technology will be taking over jobs. Through this CTC, we hope to allay this fear by explaining and showcasing how upskilling and taking on higher value jobs will lead to better wages and work prospects. As union leaders, we want to lead by 2 example, too, and be the first to attend training courses so we can encourage others to sign up.” 5. Mr Wong Kim Yin, Group CEO of SP Group, added, “The energy industry is transforming, with the advent of new technology. We want to help our people adapt and prepare ahead of this potentially disruptive transformation. Today, in collaboration with UPAGE, we are formalising this initiative with the CTC. Over the next three years, we are committing S$35 million to equip our employees with adaptive and technical skills, so we can meet the changing needs of customers in an increasingly digitalised world.” 6. One of the signature features of a CTC is the ground-up approach to identifying jobs affected by both industry and company transformation, putting in place targeted training programmes to help employees acquire relevant skills to take on new or transformed jobs. 7. Mohd Farhan bin Kasman, 34, is a Warehouse Assistant-turned-Condition Monitoring Technician at SP Group. He is one of 200 workers whose role was upgraded. Said Mohd Farhan, “My previous duties included the issuance of equipment and taking stock, but I picked up new skills in technology and data management, and now enjoy a greater sense of purpose at work.” 8. NTUC Secretary General Ng Chee Meng said, “The power industry is experiencing structural change and disruption. Whilst this poses challenges, it also offers opportunities for companies and workers to transform themselves. It’s therefore vital that our unions and management work closely to assess skill gaps, identify training needs and more importantly, design a job progression pathway for our workers to grow with the company. Hence I am happy to witness the formation of this CTC that covers all its workers at SP Group.” # # # 3 About Company Training Committees Company Training Committees (CTCs) are an initiative by the Labour Movement to help both workers and companies transform for the future. First announced in February 2019, it involves our union leaders working closely with management to firstly, understand the company’s strategic objectives and transformation plans; secondly, identify and address skills gaps and training needs; and thirdly, seize opportunities for companies to adopt new technologies for enhanced productivity. The objectives of CTCs are therefore two-pronged – first, to help workers become Worker 4.0, which is defined by the Labour Movement as workers who are proficient in working with machines, using technology and tapping digital resources to be more productive at work; and second, to partner companies in their transformation towards Industry 4.0. Combined, these will help our workers have better Wages, Welfare and Work Prospects. About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. About 1.6 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. SP Group also drives digital solutions to empower customers to manage their utilities, reduce consumption and save cost. For more information, please visit spgroup.com.sg or follow us on Facebook at fb.com/SPGroupSG and on Twitter @SPGroupSG.

Resources Can't find what you are looking for? Click on the drop-down box to find the resource that is most relevant to your needs. Resources Solar Power FORM Application for Decommissioning of PV System FORM Application for Net Export Rebate FORM Certificate of Compliance FORM Commissioning Declaration FORM Document Checklist and Declaration of Compliance to SPPG's Technical Requirements FORM Letter of Consent GUIDE Solar Power – Generators GUIDE Solar Power – Non-Residential Consumers INFO Solar Power – Non-Residential Consumers (Master-Sub Write Up) GUIDE Solar Power - Overview Process 1 2

THE STRAITS TIMES BRANDED CONTENT Making air-conditioning greener: How he's helping Singaporeans reduce their carbon footprint The centralised cooling system that he and his team at SP Group are building for Tengah new town will be 30 per cent more energy efficient, which contributes to the nation's climate goals Mr Liu Yue inside one of the thermal storage tanks in the world's largest underground district cooling network operated by SP Group PHOTO: SP GROUP PUBLISHED NOV 30, 2022, 4:00 AM SGT Mr Liu Yue has a new engineering challenge. The 38-year-old Principal Engineer is part of the team designing and building the first centralised cooling system (CCS) for a residential estate in Singapore – in the Tengah eco-town. Instead of individual compressor units mounted on aircon ledges, Mr Liu is tasked to build a centralised system which circulates chilled water to and from each flat to cool air within the flat, thus delivering air-conditioning service to 19,000 households in the estate. The first homes will be ready in 2023. “It is definitely a challenge because we have to work with many other parties to overcome the space constraints,” says Mr Liu. In his previous posting in SP Group, Mr Liu worked at an underground district cooling system that serves the Marina Bay central business district. But this time, Mr Liu has to deal with space constraints of a different kind. “In HDB flats, it’s not cost-efficient to have large underground spaces, so we have to think out of the box and find space for our cooling equipment,” Mr Liu shares. Eventually, the project team decided to place the CCS equipment on the HDB block roof, which would allow precious ground space to be used by the community. HDB flat rooftops would host the CCS equipment which service a cluster of HDB blocks. This arrangement would optimise the cooling output of the CCS equipment, achieving both energy efficiency and supply reliability. Mr Liu is proud that he plays a part in transforming the energy sector to meet climate goals. Get tips to grow your investments and career in weekly newsletter Enter your e-mail Sign up By signing up, you agree to our Privacy Policy and Terms and Conditions. “My work helps to make essential services and utilities, which are crucial for daily life and business, more energy efficient. We are helping to improve lives by the meaningful transformation of the power industry. This brings me a lot of satisfaction as an engineer,” he says. Reaping benefits from economies of scale In a CCS, a few interconnected centralised plants produce chilled water which is piped to individual households. “Colder” chilled water produced at the centralised plants is circulated to the indoor air-conditioner (known as chilled water fan coil unit or FCU) in each flat. The FCU recirculates the air within the flat and cools the air. In the process, the chilled water is “warmed” up. The warmer water is then returned to the centralised plants to be chilled again and repeat the process. Because the centralised chilled water plants are 30 per cent more energy efficient by design than individual split units found typically in households, CCS is more economical for air-conditioning of flats. Mr Liu Yue is the deputy lead for the construction of the centralised cooling system that will deliver air-conditioning service to 19,000 households in Tengah eco-town. PHOTO: SP GROUP Air-conditioned comfort with lower emissions Air-conditioning is ubiquitous in tropical Singapore. According to the Department of Statistics, about 80 per cent of Singapore households own air-conditioners, and from NEA household electricity consumption profile, air-conditioning contributes about 24 per cent of the average household electricity consumption. With rising incomes and warming temperatures, air-conditioning ownership and the use of air conditioners are set to rise. Worldwide, the use of air-conditioners results in the emission of nearly two million tonnes of carbon dioxide every year, or about 4 per cent of the global share. There is therefore an increasing need to reduce carbon footprint from more energy efficient air-conditioning systems. The reduction in electricity consumption from CCS will contribute towards Singapore’s ambitious carbon footprint reduction commitments. Singapore aims to accelerate its timeline to reduce greenhouse gas emissions, peaking emissions in 2030 and achieving net-zero emissions by 2050. While Singapore’s carbon emissions represent a small percentage of the global share (0.13 per cent in 2020), Singapore’s per capita emissions are very high, about twice the global average at 12 tonnes annually. If Singaporeans can reduce their carbon emissions significantly, it would demonstrate how people can meaningfully counteract climate change without severely lowering their standard of living. Mr Liu is energised by his contribution to help Singapore meet its climate goals. “The CCS we are building will enable Tengah residents to lower their carbon footprint through an energy-efficient cooling system. Just by living in the estate, each resident has already started the sustainability journey. This is a huge motivating factor to every engineer working on the Tengah project. “We started from ground zero and had our fair share of roadblocks in the journey. With all the hard work we put in, it is very rewarding to see everything come to fruition. I am glad to be able to play a part in pioneering the most futuristic town in Singapore towards smart and sustainable living. I guess it's my way of leaving my mark – a green one,” adds Mr Liu. Energy-efficient cooling for a warming world Leading the effort for more efficient cooling systems, SP Group will be implementing various types of cooling systems in different capacities, both in commercial and residential buildings. Its flagship district cooling system in the Marina Bay CBD network will be expanding to cool 28 commercial buildings by 2026. The savings in electricity consumption is estimated to reduce about 20,000 tonnes of carbon emissions annually, equivalent to removing 17,672 cars off the road. SP Group is establishing Singapore’s largest industrial district cooling system for STMicroelectronics at the Ang Mo Kio Technopark. By the time it is operational in 2025, it will reduce carbon emissions by up to 120,000 tonnes annually. SP Group is also constructing a distributed district cooling network in Tampines, where seven existing buildings will be retrofitted by 2025. Transitioning the world into a decarbonised future Beyond its role as the national grid operator, SP Group actively pursues sustainability initiatives as a key part of Singapore’s climate strategy. Its climate initiatives include a nationwide electric vehicle (EV) charging network, deploying rooftop solar energy generation, and smart electricity metering to monitor and reduce usage. SP Group has also exported these technologies to overseas markets where there is demand for sustainable energy solutions. SP Group has provided expertise to build district cooling and heating systems, smart metering and solar power generation in cities in China, Thailand and Vietnam. Join ST's Telegram channel and get the latest breaking news delivered to you. � E-paper � Facebook � Instagram � Twitter � LinkedIn � Podcasts � RSS Feed � Telegram � Youtube � TikTok • SINGAPORE • ASIA • TECH • SPORT • WORLD • OPINION • LIFE • BUSINESS About Us Terms & Conditions • VIDEOS • PODCASTS • MULTIMEDIA Need help? Reach us here. Advertise with us Privacy Policy � Sign up for our daily newsletter Enter your e-mail Sign up More newsletters By registering, you agree to our T&C and Privacy Policy. MCI (P) 076/10/2022, MCI (P) 077/10/2022. Published by SPH Media Limited, Co. Regn. No. 202120748H. Copyright © 2023 SPH Media Limited. All rights reserved.

2024 年 5 月 1 日 星 期 三 新 能 源 今 起 接 管 新 达 城 制 冷 系 统 邓 玮 婷 报 道 tengwt@sph.com.sg 新 加 坡 能 源 集 团 将 从 今 天 起 (5 月 1 日 ) 接 管 新 达 城 制 冷 系 统 , 并 在 2027 年 将 它 纳 入 滨 海 湾 区 域 供 冷 网 。 这 将 有 助 新 达 城 在 未 来 30 年 , 减 少 至 少 1 万 零 400 公 吨 的 碳 排 放 , 相 当 于 每 年 超 过 315 辆 车 辆 的 碳 排 放 量 。 新 能 源 和 新 达 城 星 期 一 (4 月 29 日 ) 发 文 告 宣 布 签 署 合 作 协 定 。 在 计 划 下 , 新 能 源 将 负 责 维 修 和 更 换 新 达 城 的 制 冷 设 备 , 包 括 更 换 老 旧 的 电 力 系 统 , 以 及 逐 步 转 用 更 节 能 环 保 的 制 冷 机 。 新 达 城 的 制 冷 系 统 由 一 个 中 央 冷 水 机 组 组 成 , 容 量 约 2 万 冷 冻 吨 , 可 为 旗 下 办 公 楼 、 商 场 和 会 展 中 心 提 供 空 调 服 务 , 净 可 出 租 面 积 总 计 340 万 平 方 英 尺 。 新 达 城 系 统 将 并 入 滨 海 湾 区 域 供 冷 网 文 告 说 , 新 达 城 的 冷 水 机 组 纳 入 滨 海 湾 区 域 供 冷 网 后 , 将 创 造 机 会 , 为 区 域 包 括 滨 海 中 心 和 武 吉 士 的 发 展 项 目 , 提 供 节 能 的 制 冷 服 务 , 进 而 为 更 多 顾 客 提 供 可 持 续 的 制 冷 方 案 。 新 能 源 接 管 新 达 城 的 制 冷 系 统 后 , 其 区 域 供 冷 网 的 制 冷 能 力 将 增 至 20 万 3000 冷 冻 吨 , 是 我 国 最 大 的 区 域 供 冷 方 案 供 应 商 。 根 据 文 告 , 新 达 城 通 过 新 能 源 的 区 域 供 冷 技 术 , 可 在 接 下 来 30 年 , 减 少 至 少 1 万 零 400 公 吨 的 碳 排 放 , 相 当 于 每 年 超 过 315 辆 车 辆 的 碳 排 放 量 。 新 达 城 管 理 代 理 APM 产 业 管 理 私 人 有 限 公 司 总 裁 许 鸣 财 说 , 公 司 向 来 的 首 要 考 量 是 让 建 筑 取 得 最 佳 的 能 源 效 率 。 这 次 和 新 能 源 的 合 作 是 公 司 在 可 持 续 能 源 方 案 迈 出 的 重 大 一 步 , 也 将 推 进 公 司 的 减 碳 旅 程 , 为 新 加 坡 打 造 更 环 保 的 建 筑 环 境 。 新 能 源 可 持 续 能 源 方 案 董 事 总 经 理 哈 沙 说 , 新 加 坡 朝 净 零 排 放 目 标 前 进 之 际 , 可 持 续 的 能 源 创 新 方 案 , 如 区 域 供 冷 网 将 扮 演 重 要 角 色 , 让 我 国 通 过 可 持 续 的 方 式 , 支 持 城 市 和 经 济 增 长 的 需 求 。 所 谓 区 域 供 冷 , 是 把 区 域 内 的 办 公 室 、 购 物 商 场 及 公 寓 等 建 筑 的 冷 却 系 统 连 接 在 一 起 , 形 成 闭 路 循 环 , 例 如 滨 海 湾 底 下 便 设 有 区 域 供 冷 系 统 网 络 , 它 利 用 大 型 制 冷 机 冷 却 水 后 , 输 送 给 这 个 区 域 内 的 大 楼 以 降 低 室 内 温 度 , 自 2006 年 运 转 以 来 已 达 到 40% 的 节 能 效 率 。

SP Contractor Portal User Guide 1 .............................................................................................. 1 SP CONTRACTOR PORTAL USER GUIDE .......................................................... 1 1. Accessing the portal .................................................................................................................................... 3 2. Register for an account .............................................................................................................................. 3 3. APPLYING FOR RES ...................................................................................................................................... 8 4. APPLYING FOR REO .................................................................................................................................. 15 5. Applying for NCE ........................................................................................................................................ 22 6. APPLYING FOR NCD .................................................................................................................................. 31 7. APPLYING FOR DRAWINGS/PLAN REQUESTS .................................................................................. 35 8. APPLYING FOR JOINTER PASS ............................................................................................................... 40 9. APPLYING FOR CONTRACTOR PASS .................................................................................................... 42 10. PAYMENTS .............................................................................................................................................. 48 11. RESUMING A PAUSED APPLICATION ............................................................................................. 49 2 1. Accessing the portal Navigate to [Production URL] in your browser. Recommended Browsers: Latest versions of Chrome, Firefox, Safari 2. Register for an account Click on Register. Fill in the required details. 3 If you are a freelancer, or do not have a company, be sure to check the box at the bottom of the form. If you are applying on behalf of a company, provide the name of the company and company registration number. 4 Provide any required documents e.g. Authorization Letter from Company. Select a file, then click Upload Attachment. Upon successful upload, a message will be shown. 5 Click Next to complete your registration. Check your email provided earlier, for the acknowledgement. SP Group will process your application. Once approved, you will receive the following email: 6 Click on here link to go to the Portal and complete your registration. You will be asked to set your security questions and answers (all fields are mandatory) for account recovery, and a new password (at least 8 characters with 1 letter and 1 number). 7 Once successful, you will be shown the Contractor Portal landing page. 3. APPLYING FOR RES Click on Apply for NCE on the main page or Apply for NCE from the NCE dropdown list. 8 The RES application screen will appear. You will require the following information: • One recent Passport Sized Photograph with white background • Personal Particulars of Applicant • Applicant's Last 4 characters of NRIC (e.g. 123X) • Applicant's Birthdate • Employment Records • Certificate of Achievement for Registered Earthworks Supervisor Course from SIPG or • Certificate of Successful Completion ("CSC") for Registered Earthworks Supervisor Course from BCA or • Certificate of Successful Completion ("CSC") for Registered Earthworks Supervisor Course from SCAL Academy and • Letter from employer stating minimum of 2 years site supervisory experience • Fit for Work Certification from a Doctor (for applicants above 65 years old) 9 Select the application type. For Renewal/Replacement, an existing RES number (e.g. 789X01/01/1950) must be provided. The system will determine if this is a renewal or replacement application, based on the expiry date of the existing pass. Enter the necessary details and click next to proceed to the next screen. Details marked with a * are mandatory and cannot be left blank. 10 You may pause the application by pressing on the Pause button, when it is available. You will be asked to enter a description to help you remember why you paused the application. See section RESUMING A PAUSED APPLICATION on how to resume a paused application. 11 In the File Upload screen, please provide a passport photo and supporting documents. Allowed file types are PDF, JPG, PNG. You can drag the frame to fit the photo in the frame. Press Crop & Save to ensure the photo is saved. All files are mandatory. You will not be allowed to proceed until all files are provided. Press Done when the upload of each file is complete, to attach them to the application. 12 At the summary page, review your entries and ensure you mark the checkbox, agreeing to the declaration and terms and conditions of the application. You will then be given an application number, which you can refer to when enquiring about the status of your application. Click Next to proceed with payment. 13 You will be allowed to select any transaction that is unpaid, before being redirected to Cybersource for payment. SP Contractor Portal accepts Visa or Mastercard payment. Enter your credit card details in the secured page and upon successful payment, you will be redirected back to the SP Contractor Portal and be shown the 14 payment page. You may obtain a copy of the receipt by clicking on Receipt in the Notes and Attachments section. 4. APPLYING FOR REO Click on Apply for REO in the main page or Apply for REO from the REO dropdown list. The REO application screen will appear. You will require the following information: • One recent Passport Sized Photograph with white background 15 • Personal Particulars of Applicant • Applicant's Last 4 characters of NRIC (e.g. 123X) • Applicant's Birthdate • Employment Records • Certificate of Training for Underground Services Detection Course from SP PowerGrid Ltd / Certificate of Attendance for Underground Services Detection Course from SP TCC or • Certificate of Successful Completion ("CSC") / Skills Evaluation Certificate (Knowledge) ("SEC (K)") for Construction Plant Operator / Hydraulic Excavator Operation Course from BCA and • Coretrade Registration Statement with Hydraulic Excavator Operation Result Slip from BCA • Fit for Work Certification from a Doctor (for applicants above 65 years old) Select the application type. 16 For Renewal/Replacement, an existing REO number (e.g. 789X01/01/1950) must be provided. The system will determine if this is a renewal or replacement application, based on the expiry date of the existing pass. Enter the necessary details and click Next to proceed to the next screen. Details marked with a * are mandatory and cannot be left blank. 17 You may pause the application by pressing on the Pause button when it is available. You will be asked to enter a description to help you remember why you paused the application. See section RESUMING A PAUSED APPLICATION on how to resume a paused application. In the File Upload screen, please provide a passport photo and supporting documents. Allowed file types are PDF, JPG, PNG. 18 You can drag the frame to fit the photo in the frame. Press Crop & Save to ensure the photo is saved. All files are mandatory. You will not be allowed to proceed until all files are provided. Press Done when upload of each file is complete, to attach them to the application. At the summary page, review your entries and ensure that you mark the checkbox, agreeing to the declaration and terms and conditions of the application. 19 You will then be given an application number, which you can refer when enquiring about the status of your application. Click Next to proceed with Payment. You will be allowed to select any transaction that is unpaid, before being redirected to Cybersource for payment. SP Contractor Portal accepts Visa or Mastercard payment. 20 Enter your credit card details in the secured page and upon successful payment, you will be redirected back to the SP Contractor Portal and shown the Payment page. You may obtain a copy of the receipt by clicking on Receipt in the Notes and Attachments section. 21 5. Applying for NCE Click on Apply for NCE on the main page or Apply for NCE from the NCE dropdown list. The NCE application screen will display and you will need to prepare the following information: • Personal Particulars of Applicant • Name and RES Pass number of at least 1 Registered Earthwork Supervisor • Project Owner's Particulars • Contract Details • LCDW Particulars (Cable NCE) • Work Details 22 Select the application type. There is a new application type that combines both Cable & Gas applications together. Select this if your earthwork is near both cables and gas pipelines. Enter the necessary details and click Next to proceed to the next screen. Details marked with a * are mandatory and cannot be left blank. 23 Valid RES pass numbers must be provided. The pass numbers are in the format of last 4 characters of NRIC and birthdate (in dd/mm/yyyy), e.g. 123X31/12/1950. REO information is not mandatory. Select the Project Principal agency. If not available, select N/A. 24 If Agency is selected, enter the supervisor name and details as well. For Combined Cable & Gas and Cable applications, provide LCDW details. LCDW License No should be in the format of NNNN-NNNN (1234-1234). Check with EMA for license information. If the application is an Emergency Application, provide the required information. 25 Use the map to select an area where work is to be done. You may search for the area using the search bar. Thereafter you can mark the area out by clicking on the pentagon box, and using it to mark an area of work. Map selection allows you to select any shape where the two furthest points are 1.5km apart. Street names within 500m of the center point of the selected area will be returned. 26 After the area is marked and you click Submit at the bottom of the page, the system will attempt to retrieve road names from SLA’s OneMap service. Thereafter please provide detailed description of the work area and work details. The system will also attach the drawn area to the application automatically, to be used as the site plan. After entering works details and clicking Next, you will be required to attach documents depending on the type of application. 27 For uploaded files, if you wish to remove them, click on X to remove the uploaded file. To preview the files, you can click on the file to download it to view. You will be able to review your entries before submission. 28 Please agree to the terms and conditions by checking the box at the bottom of the page. After clicking next, you will be provided with an Application number, and be prompted to make payment. 29 You will be allowed to select any transaction that is unpaid, before being redirected to Cybersource for payment. SP Contractor Portal accepts Visa or Mastercard payment. Once payment is completed, you will be returned to the Portal to show your payment page, where you can download the receipt. 30 6. APPLYING FOR NCD Click on Apply for NCD on the main page or Apply for NCD from the NCD dropdown list. The NCD application screen will display and you will need to prepare the following information: • Earthworks Contractor Company Details • Earthworks Details • LCDW Details 31 Enter the necessary details and click Next to proceed to the next screen. Details marked with a * are mandatory and cannot be left blank. Use the map to select an area where work is to be done. You may search for the area using the search bar. Thereafter you can mark the area out by clicking on the pentagon box, and using it to mark an area of work. Map selection allows you to select any shape where the two furthest points are 1.5km apart. Street names within 500m of the center point of the selected area will be returned. 32 After the area is marked and you click Submit at the bottom of the page, the system will attempt to retrieve road names from SLA’s OneMap service. Thereafter please provide detailed description of the work area and work details. The system will also attach the drawn area to the application automatically, to be used as the site plan. 33 After entering works details and clicking next, you will be required to provide LCDW details. You will be allowed to review your entries before submitting. Please ensure the declaration is checked, in order to proceed. 34 After confirming, you will be provided with an application number. Upon clicking Finish, you will be brought to the first screen of a new application. You may continue or navigate away. 7. APPLYING FOR DRAWINGS/PLAN REQUESTS Click on Apply for Drawing/Plan Request on the main page or Apply for Drawing/Plan Request from the Drawing/Plan Request dropdown list. The As Built/Plan Request application screen will display and you will need to prepare the following information: • Applicant Details • Project Description Details 35 Select an application type. As-Built Drawings will be for Cable drawings. Surveyed Drawing will be for Gas pipe Drawings. Upon clicking Next, you will be asked for an Application Purpose. If Planning is selected, you can enter a Plan Request number (e.g. PR-2019000123). If Earthwork is selected, you must enter an NCE number (e.g. 201900123). 36 Enter the required details. If As-Built is chosen, you will be asked for the Project Officer Section. Use the map to select an area where work is to be done. You may search for the area using the search bar. Thereafter you can mark the area out by clicking on the pentagon box, and using it to mark an area of work. For As Built and Surveyed Drawings, street names within 500m of the center point of the selected area will be returned. For Plan Requests, Map selection allows you to select any shape where the two furthest points are 1.5km apart. 37 Street names within 500m of the center point of the selected area will be returned. After selecting a map area, you will be asked to provide Project Details and a reason for the request. Thereafter, you will be allowed to review your entries before proceeding. Please ensure the checkbox is marked, indicating your agreement to the terms and conditions. For Plan Requests, you will be required to download a pre-filled Plan Request form for the Project Principal to sign before uploading it for MEA processing. Upon submission, you will be provided an application number. 38 Once MEA has reviewed your application, the status of the application will be set to “Ready for Payment”. You can view the status of your applications by clicking on My Drawing Requests for As Built/Surveyed Drawings or My Plan Requests for Plan Requests. Click on the Application No to see the details of your application. You can also communicate with the MEA/Project officer for any updates to your application via the Post Box at the right side of the screen. Once an application is ready for payment, you can pay for it using the Payment link. Steps are described in the Payments Section. 39 8. APPLYING FOR JOINTER PASS Click on Apply for Jointer Pass on the main page or Apply for Jointer Pass from the Jointers dropdown list. The Jointer application screen will display and you will need to prepare the following information: • One recent Passport Sized Photograph with white background • Applicant's Last 4 characters of NRIC (e.g. 123X) • Applicant's Birthdate • Voltage applying for (LV, 6.6kV, 22kV) • Document Record of Supervised Jointing (for New Applicants) • Document Record of Supervised Jointing (for Renewals) • Fit for Work Certification from a Doctor (for applicants above 62 years old) You will also be required to check the checkbox to consent to the terms and conditions of the application. 40 Select an Application Type. Provide your personal details. Drag and drop your passport photo and click Crop & Save. Provide the required documents. 41 You will receive an application number at the end of the application. 9. APPLYING FOR CONTRACTOR PASS Click on Apply for Contractor Pass on the main page or Apply for Contractor Pass from the Contractor Pass dropdown list. If you cannot see the dropdown list, click on More. Begin by entering a Contract Number, selecting a Section, providing the Project Officer Name, Type of application and Voltage Level of works. Select N/A if this is not transmission or distribution related. 42 Once you click Submit, the contract description will be displayed. Click Confirm to continue. You will now be allowed to upload a list of applicants (in a fixed format comma delimited file). The guide for the format is available at [ProductionURL]/s/contractor-pass-fileupload-faq 43 Alternatively, you may choose to add applicants one by one. Provide the applicant NRIC/FIN last 4 characters, date of birth and role, then click Search. The applicant must have passed a Safety Course and have obtained VRS clearance. When the applicant is successfully found, the details will be retrieved from the system and you can proceed to provide the necessary additional information. 44 Upon completing the entry, you can either add a new applicant by clicking Add Applicant or go to the actual application by clicking Next. Repeat the steps above to add more applicants. Once done, you can click Next on the applicant detail screen, or Proceed to Application from the search applicant page. In the application page, you can add more applicants if required. 45 Otherwise, click on the Applicant Name to enter further details e.g. Provide a Passport Photo, Educational Certificates, Professional Certificates, Employment History etc. Enter additional details and upload necessary proof of experience, employment, certifcates, NRIC copy. Please note that for all documents containing NRIC/FIN, please mask the leading characters, leaving only the last 4 digits (including alphabet are showing) 46 After you have completed adding the details, please click on the application number to return to the application. Click Submit for Approval for SP to process the application 47 10. PAYMENTS To find outstanding payments, click on More and then click on My Outstanding Payments, or click on the box in the homepage. Select the applications you want to pay for and click on Pay Selected. 48 You will be redirected to Cybersource to complete payment. SP Contractor Portal accepts Visa and Mastercard payments. Upon successful payment, you will be redirected back to the Portal, where you can download your receipt. 11. RESUMING A PAUSED APPLICATION Applications that are paused can be resumed by clicking on the Paused Applications tab on the homepage. Click on the down arrow at the right and Resume to continue the application. 49 50