30 Mar 2012 For Immediate Release MEDIA RELEASE ELECTRICITY TARIFF REVISION FOR THE PERIOD 1 APRIL TO 30 JUNE 2012 1. For the period from 1 Apr to 30 Jun 2012 the electricity tariffs will increase by 4.3% as higher fuel prices have resulted in higher power generation costs. The average fuel oil price over the last three months (1 Jan to 15 Mar 2012) increased by 7.3% from S$127.07 to S$136.37 per barrel. This increase in fuel oil prices saw a corresponding increase in the price of natural gas which is used for power generation in Singapore. 2. The electricity tariff for households will increase by 4.3% (or 1.19 cents per kWh) from 27.59 to 28.78 cents per kWh. This will increase the average monthly electricity bill for families living in four-room HDB flats by $4.18. 3. SP Services reviews the electricity tariffs quarterly based on guidelines set by the Energy Market Authority (EMA), the electricity industry regulator. The latest tariffs given in Appendix 1 have been approved by the EMA. _______________________________________________________________________________________________________ Issued by: SP Services Limited 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Co. Reg No : 199504470N www.spservices.com.sg SP Services Ltd 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Tel (65) 6378 8888 www.spservices.com.sg Co. Registration No.: 199504470N SP Services Ltd 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Tel (65) 6378 8888 www.spservices.com.sg Co. Registration No.: 199504470N Appendix 1 Appendix 2 Breakdown of Electricity Tariff 1. The electricity tariff consists of the following four components: a) Energy cost (paid to the generation companies): This will increase by 1.20 cents per kWh from 22.53 cents per kWh to 23.73 cents per kWh in Q2 2012. This component is adjusted quarterly to reflect changes in the cost of power generation. b) Network cost (paid to SP PowerAssets): Remains unchanged at 4.78 cents per kWh. This fee is reviewed annually and was last reduced by 2.8% in April 2011. c) Market Support Services Fee (paid to SP Services): Remains unchanged at 0.22 cents per kWh. This fee is reviewed annually and has been reduced by 21% since July 2009. d) Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): Reduced by 0.01 cent per kWh from 0.06 cent/kWh to 0.05 cent/kWh. This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q2 2012 Tariff Energy Costs 23.73¢/kWh Increased by 1.20¢/kWh Generation Companies Network Costs 4.78¢/kWh MSS Fee 0.22¢/kWh Market Admin & PSO Fee 0.05¢/kWh Unchanged Unchanged Reduced by 0.01¢/kWh SP PowerAssets SP Services Power System Operator & Energy Market Company SP Services Ltd 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Tel (65) 6378 8888 www.spservices.com.sg Co. Registration No.: 199504470N SP Services Ltd 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Tel (65) 6378 8888 www.spservices.com.sg Co. Registration No.: 199504470N Appendix 3

THE STRAITS TIMES SP Group donates $1 million to support children from low-income families The donation was launched under the SP Kids at Heart programme on June 23, 2021. PHOTO: SP GROUP Yeo Shu Hui PUBLISHED JUN 23, 2021, 4:17 PM SGT SINGAPORE - More than 2,000 children from low-income homes will get electronic devices and learning and development packs with a $1 million donation from the SP Group. The donation was launched under the SP Kids at Heart programme on Wednesday (June 23), and will benefit children up to six years old from low-income families. Community Chest will administer the funds and disburse them to KidStart to support the programme. KidStart Singapore provides support for child development, and coordinates and strengthens holistic services for low-income families. Its programme provides guidance to parents with children aged six years and below, to enhance the children's development, health and well-being. Children benefiting from the donation will receive educational tools, books and toys in the form of learning and development packs for a year. They will also receive electronic devices such as tablets and Internet routers to support their online engagement and learning during the Covid-19 pandemic. Their families will get grocery vouchers and other financial assistance packages such as tools and equipment to enable a more conducive home learning environment. Staff volunteers from SP will deliver the welcome and learning packs to the beneficiaries, help install routers and produce instructional videos to work around safe management guidelines. At the virtual launch on Wednesday, SP Group chairman Tan Sri Hassan Marican said that children are the future of Singapore. He said: "Through SP Kids at Heart, we can give them the best possible start in their formative years, with access to the right developmental and educational materials. This includes digital tools to ensure their learning is not disrupted during the pandemic. "For parents, we aim to equip them with soft skills to help them connect better with their children and support them in their holistic education." SP Group on Tuesday Every child deserves a good start in life. We’ve launched SP Kids at Heart to support young children from lower-income families in their learning journey. For a start, we’re donating S$1 million to benefit 2,000 children under Kidstart Singapore. Minister for Social and Family Development Masagos Zulkifli witnessed the cheque presentation by SP’s Group CEO Stanley Huang to Community Chest Singapore for the KidSTART programmes. SP’s Chairman Tan Sri Hassan Marican said: “We are expanding our community outreach to help children, who are the future of Singapore. Through SP Kids at Heart, we can give them the best possible start in their formative years, with access to the right developmental and educational materials.” +2 Minister for Social and Family Development Masagos Zulkifli, who is also chairman of the Growing Together with KidStart Council, said: "SP Group has shown us how corporates can play their part in building a society of opportunities together even amid a pandemic, sustaining a culture where those who have done well give back for the betterment of society." Madam Shariffah Dayana Syed Hassan Al-Yahya, 38, who works in the food and beverage industry and has a three-year-old son, Rumi, is looking forward to the SP Kids at Heart programme. She said: "As a parent, the most important thing is for our children to grow up well. With SP Kids at Heart, I am grateful that he can get the support he needs for a better future."

PRESS RELEASE SIT Partners SP Group to Boost Engineering Talent and Advance Singapore’s Energy Sector Memorandum of Understanding (MOU) signed at Energy Innovation (EI) 2022 seeks to upskill more engineering talent with strategic three-year collaboration to supercharge expertise in the energy sector 1. SINGAPORE, 15 July 2022 – The Singapore Institute of Technology (SIT) and SP Group (SP) are collaborating to enhance the capabilities of the power engineering workforce in Singapore. Through a three-year endeavour, SIT and SP will focus on upskilling and reskilling of SP’s employees. Both organisations signed a Memorandum of Understanding (MOU) today at Energy Innovation 2022, organised by the Energy Market Authority (EMA). 2. As Singapore advances towards a sustainable energy future and its Smart Nation ambitions, it is crucial that local talents gain knowledge and skills to adapt and thrive in the evolving energy sector. To grow engineering talent pipeline and skillset for the energy sector, the SIT-SP partnership seeks to provide continuous skills upgrading pathways for SP employees through a full-time undergraduate degree in Electrical Power Engineering. Students will benefit from the Integrated Work Study Programme (IWSP) and Capstone Projects, which put theory into practice in real work situations. SIT and SP will provide students with workplace learning opportunities and innovation projects that address emerging needs of the energy industry. 3. Said Professor Chua Kee Chaing, SIT President: “This MOU underscores SIT’s shared commitment with SP to upskill and reskill different generations of power engineers, to cater to new industry demands. As the demands of tomorrow continue to evolve, it calls for closer academia-industry partnerships with industry leaders like SP, and a work-study approach to better train work-ready professionals. As SIT continues to expand its footprint across industries to address these ever-changing needs, we welcome like-minded partners to join our efforts to upskill, reskill, and build the workforce of tomorrow.” 4. Group Chief Executive Officer of SP Group, Stanley Huang, said, “We are pleased to launch the workstudy programme with SIT, to help our workers upskill and adapt to the changing energy landscape. It enables them to pursue an engineering degree course full-time, while continuing in work roles during the course of their study and applying the knowledge they gain. This is part of SP Group’s commitment to continuously develop our workforce for the needs of our industry and support our workers in contributing effectively.” 5. Mr Ngiam Shih Chun, Chief Executive of EMA, said, “As Singapore advances our energy transition towards a more sustainable future, we will need to ensure that workers are equipped with relevant skillsets to take on new opportunities. EMA is supportive of such academia-industry partnerships in building up Singapore’s manpower capabilities for the energy sector. We are heartened to note SP Group’s strong emphasis and commitment on upskilling its employees. We hope this collaboration between SIT and SP Group will be the first of many such partnerships to come, to build a future-ready workforce that will propel Singapore’s energy sector forward.” 6. As a start, a pioneer cohort of SP employees will undertake a full-time three-year Electrical Power Engineering (EPE) undergraduate degree programme at SIT, starting in September 2022. The degree programme, jointly offered by SIT and Newcastle University, is specially customised to provide students with a holistic approach to learning while experiencing hands-on industry-focused activities. More information on the EPE degree programme is in Annex A. 7. As part of this pioneer cohort in September 2022, five SP employees will be onboarded as full-time students, where they will get to apply existing practices from the workplace, and hone their skills through actual work exposure made possible by SIT’s unique applied learning pedagogy. SP will be sponsoring their studies as they pursue their career aspirations and grow their engineering capabilities. 8. This MOU is an extension of the ongoing partnership between SIT and SP over the past few years – which currently includes SP’s investment in Singapore’s first experimental, multi-energy microgrid at SIT’s future campus in the Punggol Digital District, signaling a long-term commitment of both organisations’ collective efforts to advance the energy sector in Singapore. Annex A: SIT’s EPE Undergraduate Degree Programme Tailored for SP Employees The Bachelor of Engineering with Honours in Electrical Power Engineering (EPE) is a three-year direct honours degree programme jointly offered by SIT and Newcastle University (NU). As the first locally-offered, dedicated Electrical Power Engineering undergraduate programme, the curriculum is specially customised to meet industry demand in Singapore. It will play an important role in increasing the number of graduates to address the workforce demand in the power sector whilst fulfilling the country’s vision of becoming a Smart Nation. As a joint programme, it will leverage the expertise and resources of both SIT and NU. https://www.singaporetech.edu.sg/undergraduate-programmes/electrical-power-engineering Page 2 of 3 About Singapore Institute of Technology The Singapore Institute of Technology (SIT) is Singapore’s first University of Applied Learning, offering specialised degree programmes that prepare its graduates to be work-ready professionals. With a mission to develop individuals and innovate with industry to impact the economy and society in meaningful ways, SIT aims to also be a leader in innovative workplace learning and applied research. The University’s unique pedagogy integrates work and study, embracing authentic learning in a real-world environment through collaborations with key strategic partners. Its focus on applied research with business impact is aimed at helping industry innovate and grow. The University’s centralised campus in Punggol, when ready in 2024, will feature a fit-for-purpose campus within the larger Punggol Digital District, where academia and industry will be tightly integrated with the community. For more information, visit www.SingaporeTech.edu.sg. About SP Group SP Group is a leading utilities group in the Asia Pacific, enabling a low-carbon, smart energy future for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore, China and Vietnam. As Singapore’s national grid operator, about 1.6 million industrial, commercial, and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of renewable and sustainable energy solutions including solar energy solutions, microgrids, cooling and heating systems for business districts and residential townships, electric vehicle fast charging and green digital energy management tools for customers in Singapore and the region. For more information, please visit spgroup.com.sg or follow us on Facebook at fb.com/SPGroupSG, and LinkedIn at spgrp.sg/linkedin. About EMA Energy Innovation (EI) 2022 EI is an annual event held to promote knowledge-exchange among industry experts and the research community. For many years, the Energy Market Authority (EMA) has partnered with not only industry players, but also Institutes of Higher Learning and Research Institutes for building sustainable energy solutions and capabilities. Page 3 of 3

MEDIA RELEASE ELECTRICITY TARIFF REVISION FOR THE PERIOD 1 APRIL TO 30 JUNE 2019 Singapore, 31 March 2019 – For the period from 1 April to 30 June 2019, electricity tariffs (before 7% GST) will decrease by an average of 4.7% or 1.10 cent per kWh compared to the previous quarter. This is mainly due to the lower cost of natural gas for electricity generation compared to the previous quarter. For households, the electricity tariff (before 7% GST) will decrease from 23.85 to 22.79 cents per kWh for 1 Apr to 30 Jun 2019. The average monthly electricity bill for families living in four-room HDB flats will decrease by $3.62 (before 7% GST) (see Appendix 3 for the average monthly electricity bill for different household types). Quarterly Household Electricity Tariff* Cents/kWh 25.00 24.00 23.00 22.00 21.00 20.00 19.00 18.00 17.00 16.00 15.00 24.13 23.65 23.85 22.79 22.15 21.56 20.72 20.30 Jul - Sep '17 Oct - Dec '17 Jan - Mar '18 Apr - Jun '18 Jul - Sep '18 Oct - Dec '18 Jan - Mar '19 Apr - Jun '19 *before 7% GST SP Group reviews the electricity tariffs quarterly based on guidelines set by the Energy Market Authority (EMA), the electricity industry regulator. The tariffs given in Appendix 1 have been approved by the EMA. Issued by: SP Group 2 Kallang Sector Singapore 349277 www.spgroup.com.sg ELECTRICITY TARIFFS FROM 1 APRIL 2019 LOW TENSION SUPPLIES, DOMESTIC All units, ¢/kWh LOW TENSION SUPPLIES, NON-DOMESTIC All units, ¢/kWh HIGH TENSION SMALL (HTS) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh HIGH TENSION LARGE (HTL) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh EXTRA HIGH TENSION (EHT) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh Appendix 1 New Tariff Existing Tariff New Tariff (without 7% (without GST) (with 7% GST) GST) 23.85 22.79 24.39 23.85 22.79 24.39 8.58 8.90 9.52 12.87 13.35 14.28 21.40 20.15 21.56 13.09 12.28 13.14 0.59 0.59 0.63 8.58 8.90 9.52 12.87 13.35 14.28 21.18 19.93 21.33 13.08 12.27 13.13 0.59 0.59 0.63 7.68 7.87 8.42 11.52 11.81 12.64 20.26 19.03 20.36 12.97 12.17 13.02 0.48 0.48 0.51 Appendix 2 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: a) Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of power generation. b) Network costs (paid to SP PowerAssets): This fee is reviewed annually. c) Market Support Services Fee (paid to SP Services): This fee is reviewed annually. d) Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q2 2019 TARIFF (before 7% GST) Market Admin & PSO Fee (Increase by 0.01¢/kWh) 0.06¢/kWh (<1%) MSS Fee (No Change) 0.40¢/kWh (1.8%) Network Costs (Increase by 0.13¢/kWh) 5.44¢/kWh (23.9%) Energy Costs (Decrease by 1.20¢/kWh) 16.89¢/kWh (74.1%) Appendix 3 AVERAGE MONTHLY ELECTRICITY BILLS OF DOMESTIC CUSTOMERS (TARIFF WEF 1 APRIL 2019) (before 7% GST) Types of Premises Average monthly consumption per Customer Average Monthly Bill New Average Monthly Bill Average Change in Monthly Bill kWh $(a) $(b) $(b-a) % HDB 1 Room 126.21 30.10 28.76 (1.34) (4.5) HDB 2 Room 170.51 40.67 38.86 (1.81) (4.5) HDB 3 Room 254.68 60.74 58.04 (2.70) (4.4) HDB 4 Room 340.65 81.25 77.63 (3.62) (4.5) HDB 5 Room 393.62 93.88 89.71 (4.17) (4.4) HDB Executive 493.83 117.78 112.54 (5.24) (4.4) Apartment 504.19 120.25 114.90 (5.35) (4.4) Terrace 850.28 202.79 193.78 (9.01) (4.4) Semi-Detached 1,152.53 274.88 262.66 (12.22) (4.4) Bungalow 2,387.45 569.41 544.10 (25.31) (4.4) Average 410.37 97.87 93.52 (4.35) (4.4)

Contractor Performance Management System Introduction 1. With effect from 1 October 2016, Singapore Power Limited and its Singaporeincorporated subsidiaries (SP Group) has implemented the SP Group’s Contractor Performance Management System (CPMS) to strengthen its partnership with and improve the safety and quality performance of its contractors. 2. Through the CPMS, SP Group aims to take a holistic approach to the selection of its contractors as part of enhancing procurement process, by looking at the performance of its contractors at a quarterly and annual basis and not only based at performance at each individual contract basis. The previous demerit scheme in respect of each contract will be abolished while an incentive and mitigation scheme that goes towards enabling contractors to improve their performance on a longer term basis is now implemented. Objectives 3. The objectives of the CPMS are: (a) (b) (c) to adopt a more holistic approach in reviewing contractors’ overall performance; to work with contractors to raise safety and quality standards; and to encourage an environment of continuous improvement by contractors. 4. In order to achieve the above objectives, CPMS will utilise the following 3 main components: (a) (b) (c) Contractor Performance Assessment (CPA); Business Under Surveillance (BUS) Programme; and Tender Evaluation Framework (TEF). SP Group CPMS V6.0 19 Jul 2023 1 Applicability 5. The CPMS will be applicable for procurement in relation of the following services and works: (a) (b) (c) (d) (e) (f) cable installation, cable jointing and road reinstatement; gas pipe-laying; milling and patching; transmission cable-laying; building and construction; and other road opening-related works (e.g., manhole access works). SP Group intends to broaden the scope of the CPMS to eventually apply the CPMS for procurement of other engineering-related works and services. 6. The CPMS will apply to contracts awarded on or after 1 October 2016 and any ongoing contracts which fall in any of the above categories set out in paragraph 5. All aspects of the CPMS, such as the BUS Programme and rewards and mitigations, will apply to such contracts. Contractor Performance Assessment 7. For each contract, a contractor will be assessed by the relevant SP Group project team in the following four (4) areas: (a) (b) (c) (d) Safety. Quality of Work; Project & Risk Management; and Value Added Services. These scores for each contract (Contract Quarterly Score) will be tabulated at fixed quarterly basis. The individual Contract Quarterly Scores applicable for each contract will then be averaged to derive the Contractor Quarterly Score. SP Group CPMS V6.0 19 Jul 2023 2 The criteria have a direct impact on risk mitigation which helps to review the way work activities are planned and executed. The objective of the enhancements is to reduce risk and improve safety at work sites. The PSR shall review the risk identification and mitigation measures to be taken during the design & construction for all contracts within SP Group. Emphasis will be given to the PSR communication to workers through the Risk Management workshops on site. ABSIS will be used to engage with the worker level to improve work processes and create a safer environment to work in. SP Group will assess the contractors’ senior management engagement with their workers through various in-house activities. 8. Examples of the factors taken into consideration in determining the individual Contract Quarterly Score are as follows Safety • Safety Performance • Site Safety Management • Safety Engagement by Management • Project Safety Review (PSR) • Risk Management workshop • Activity Based Safety Improvement System (ABSIS) Quality of Work • Documentation • Workmanship • Any damage to properties Project & Risk Management • Incident management • Cooperativeness • Meeting schedules Value Added Services • Initiatives to improve productivity and efficiency SP Group CPMS V6.0 19 Jul 2023 3 9. In addition to the above criteria, SP Group will also take into account the occurrence of any Critical Incidents when determining the Contractor’s Quarterly Score by applying a corresponding adjustment factor to their score. (a) The Critical Incidents includes: Critical Incidents Smoking or open flame in gas installations and electricity transmission substations Not adhering strictly to isolation procedures for live electricity or gas equipment and machinery at site Damage to Transmission Cables / Gas Pipes Damage to Distribution Cables / Gas Pipes Not anchoring safety harness while working at heights exceeding 3 metres Working in a confined space without conducting mandatory gas check Working under suspended load during lifting or excavator operations Fatality or serious injury Where Serious Injury is defined as: Serious Injuries Loss of 2 limbs Loss of both hands or of all fingers and both thumbs Loss of both feet Total loss of sight, including the loss of sight to such extent as to render the employee unable to perform any work for which eyesight is essential Total paralysis Injuries requiring more than 20 days of hospitalization. (Hospitalization refers to the period where injured remains warded in a hospital) Loss of arm at shoulder Loss of arm between elbow and shoulder Injuries resulting in being permanently bedridden Loss of arm at elbow Loss of arm between wrist and elbow SP Group CPMS V6.0 19 Jul 2023 4 Loss of hand at wrist Loss of 4 fingers and thumb of one hand Loss of 4 fingers Loss of leg • At or above knee • Below knee Loss of foot Loss of sight of one eye Total loss of hearing (b) The Serious Incidents includes: Serious Incidents Damage to Distribution Cables/ Gas pipes affecting less than or equal to 300 customers Damage to Public assets (e.g., PUB pipes, streetlights) Note: Contractors shall not be penalised for damages to the public assets if it was unavoidable due to Authorities’ drawings that provided inaccurate factual information and the Contractor’s detection works did not provide better information. 10. At the end of each quarter, SP Group will provide each contractor a grade relative to their score to provide them timely information on their performance. The names and grades for each contractor scored in each quarter shall be available on the SP Group corporate website. 11. In the event the Contractor’s Quarterly Score is lower than 50, the contractor will be suspended from participating in any new procurement activities for the next 3 months. In the event of an occurrence of a fatality or serious injury at his work site, the main contractor and its subcontractor will be suspended from participating in any new procurement activities for 12 months from the incident date. The suspended contractors and their subsidiaries are also not allowed to apply to be sub-contractors for any SP Group contracts during the suspension period. SP Group CPMS V6.0 19 Jul 2023 5 12. The Contractor Quarterly Scores will be aggregated on an annual basis [Contractor Annual Score]. Contractors must have at least two (2) Contractor Quarterly Scores to be included for the Contractor Annual Score computation. 13. At the end of each Assessment Year, the 5 contractors with the highest Contractor Annual Score for the year will be given an incentive of 2% of the total annual value of their respective contracts capped at $100,000.00 per year per contractor. The annual value of each contract is computed as follows: where: ACV is the annual value of a contract; ACV = A X B A is the Contract Sum divided by the Contract Period [weeks]; and B is the number of weeks [or part thereof] where Works carried out in that year under that contract. 14. The 2 contractors with the lowest annual scores will be subjected to a penalty deduction to their PQS scores in all subsequent SP Group tenders published during the next Assessment Year. In addition, they would also have to comply with performance improvement requirements specified by SP Group to address areas of deficiency. SP Group CPMS V6.0 19 Jul 2023 6 Business Under Surveillance (BUS) Programme 15. The BUS Programme is an educational and correctional tool aimed to partner contractors to address safety and quality issues encountered by contractors in the course of their work for the SP Group and in the longer term help improve their safety and quality standards. The BUS Programme and will be activated in the following situations: (a) (b) Occurrence of any Critical Incident; and/or 3 or more safety inspections at the project sites where major safety-related non-conformances (safety non-conformance) are observed. 16. In the event of the activation of the BUS Programme, the Contractor will be required to undergo the activities as follows: 17. Stopping work at the affected site[s] during a BUS Programme is important to allow contractors to review its safety practices and focus on its operational methods and processes with the aim of preventing further incidents from occurring again. 18. If the contractor placed on a BUS Programme is unable to meet the exit requirements at the end of the 5 th week, a further 2 weeks extension will be granted. If the contractor is still unable to meet the exit requirements at the end of the 7 th week, the contractor will be placed on a second BUS Programme to address the failure of the first BUS Programme. SP Group CPMS V6.0 19 Jul 2023 7 19. In the event the contractor is placed on the BUS Programme more than 2 times in a calendar quarter, the contractor will be suspended from participating in any new procurement activities for the next three months. The suspended contractors and their subsidiaries are also not allowed to apply to be sub-contractors for any SP Group contracts during the suspension period. 20. From 1 Apr 2023, Contractor shall not be under MOM’s Business Under Surveillance programme (BUS) OR not accumulated 25 or more demerit points under MOM’s DPS as at the Tender Closing Date and before the Tender Award Date. Tender Evaluation Framework 21. The CPMS adopts a tender evaluation framework that comprises the following 3 Stages: 22. Stage 1 (SET) aims to inculcate a mindset of safety being the highest priority among our contractors, by selecting only likeminded contractors who have adequate safety management system and track records to work on our projects. Contractors who meet the SET requirements will be pre-qualified to participate in SP Group’s tenders for works described in paragraph 5 above. Once such pre-qualification is granted by SP to the contractors, it shall be valid for the entire Assessment Year. Any contractor which fails the Stage 1 assessment can apply for re-assessment at the start of new calendar quarter after being notified of its failure to pre-qualify. SP Group CPMS V6.0 19 Jul 2023 8 23. In the subsequent Stage 2 and 3 of the evaluation of bids submitted for CPMS applicable tenders, each bidder’s Contractor Quarterly scores over the past 2 years will be taken into account to determine the successful bidder. Where a bidder does not have sufficient records of past Contractor Quarterly Scores (e.g. new contractors) a default score will be used instead. Amendments and FAQs 24. SP Group may modify the CPMS at any time and such amendments shall be deemed immediately applicable to the contracts that are ongoing at the time of such amendments. Contractors are strongly encouraged to check https://www.spgroup.com.sg/doing-business-with-us/procurement for amendments, updates and FAQs relating to the CPMS. 25. If you have any questions, comments or suggestions regarding the CPMS, please email to us at the following address: CPMS@spgroup.com.sg SP Group CPMS V6.0 19 Jul 2023 9

即 时 新 加 坡 新 能 源 集 团 联 手 星 狮 地 产 为 越 南 工 业 提 供 清 洁 能 源 服 务 岳 开 新 发 布 /2023 年 8 月 24 日 03:10 PM 平 阳 (Binh Duong) 工 业 园 利 用 智 能 建 筑 能 源 管 理 系 统 , 为 园 区 节 省 高 达 30% 的 制 冷 能 源 , 并 减 少 近 18% 的 碳 排 放 量 。 字 体 大 小 : 小 中 大 新 加 坡 能 源 集 团 (SP Group) 和 星 狮 地 产 越 南 (Frasers Property Vietnam, 简 称 FPV) 联 手 , 为 平 阳 (Binh Duong) 工 业 园 提 供 综 合 智 能 清 洁 能 源 服 务 。 新 能 源 集 团 星 期 四 (8 月 24 日 ) 发 布 文 告 宣 布 , 集 团 与 星 狮 地 产 越 南 签 署 谅 解 备 忘 录 , 将 为 星 狮 地 产 越 南 的 平 阳 工 业 园 区 提 供 综 合 智 能 绿 色 能 源 解 决 方 案 , 以 实 现 园 区 的 节 能 和 减 排 目 标 。 集 团 初 期 将 负 责 园 区 工 业 服 务 中 心 的 设 计 、 安 装 、 运 营 和 维 护 , 其 中 包 括 安 装 太 阳 能 光 伏 板 、 电 动 车 充 电 以 及 智 能 能 源 优 化 管 理 系 统 等 。 随 后 , 集 团 还 将 与 FPV 探 讨 园 区 内 实 施 绿 色 微 电 网 的 可 行 性 , 来 加 速 园 区 清 洁 能 源 转 型 , 并 为 租 户 提 供 可 靠 的 电 力 供 应 。 文 告 指 出 , 集 团 提 供 的 智 能 建 筑 能 源 管 理 系 统 , 可 根 据 入 住 率 和 天 气 变 化 情 况 , 通 过 人 工 智 能 和 物 联 网 (IoT) 来 自 动 调 节 空 调 。 系 统 可 帮 助 园 区 节 省 高 达 30% 的 制 冷 能 源 , 并 减 少 近 18% 的 碳 排 放 量 。

COMPANIES & MARKETS ● The Business Times | Wednesday, April 10, 2024 Frasers Property to install 4,500 sq m of solar panels in SP Group tie-up By Vivienne Tay vtay@sph.com.sg FRASERS Property is tying up with SP Group to install close to 4,500 square metres (sq m) of solar panels across seven of its retail and commercial properties in Singapore. The properties are Alexandra Technopark, Causeway Point, Century Square, Hougang Mall, Northpoint City (North Wing), Tampines 1 and White Sands, Frasers Property said in a statement on Tuesday (Apr 9). Both parties had inked a partnership agreement. Alexandra Technopark is held by Frasers Logistics & Commercial Trust; the remaining properties are retail malls held by Frasers Centrepoint Trust. The move brings the acreage of solar panels in10 of Frasers Property’s owned or managed retail and commercial properties to 14,250 sq m. The solar panels are expected to supply an average of 2 per cent of the energy needs of the participating buildings and generate around 920,000 kilowatt-hours of electricity per year – enough to power 450 four-room Housing Development Board (HDB) flats. This could also result in S$220,000 in annual energy cost savings and cut more than 370 tonnes of carbon emissions yearly – similar to removing 80 cars from the road. Under the tie-up, SP Group will manage the design, supply, delivery, installation, testing and commissioning of the solar photovoltaic system in the properties. This will be completed by the end of 2024. Frasers Property Singapore chief executive Soon Su Lin said: “This latest collaboration with SP Group in the solarisation programme across seven of our retail and commercial properties underscores Frasers Property’s commitment to reach net-zero carbon by 2050, and is aligned with the nation’s solar power deployment target of at least 2,000 megawatt-peak by 2030.”

News Release SP GROUP AWARDED BCA GRANT TO POWER NEXT-GEN GREEN BUILDINGS NUS’ UTown to pilot SP’s digital energy solutions at selected buildings Singapore, 16 June 2021 –The Building and Construction Authority (BCA) has awarded a grant to SP Group (SP) under the Green Buildings Innovation Cluster (GBIC) Programme, to develop and implement technologies and digital solutions to push the limits of buildings’ energy efficiency standards. The GBIC programme is one of the enablers of the Singapore Green Building Masterplan, which in turn supports the Singapore Green Plan 2030. Equipping building operators with smart tools to be energy-efficient 2 Under GBIC funding, SP Group will pilot a dynamic online digital portal and an artificial intelligence (A.I.) powered mobile application tool to provide real-time electricity and water usage insights to both occupants and building facilities managers. Through the portal, users can keep track of the building’s aggregated water and electricity consumption, and the resulting carbon emissions to enable them to proactively identify ways to reduce their carbon footprint and utilities usage. The portal will come with advanced data analytics to assist building operators to plan and achieve more efficient building management by providing actionable recommendations on saving energy and an A.I. enabled anomaly detection function to prevent energy wastage. Empowering building occupants to make sustainable choices 3 Building occupants will also be equipped with an “At Work” function of the SP Utilities App to encourage them to achieve a more sustainable lifestyle. The new function aims to enhance the occupant’s sustainability experience by providing them personalised energy data to build awareness and better understand their building’s consumption performance. Occupants will also be encouraged to adopt green behaviour through 1 gamification such as quizzes and energy saving challenges between occupants, reminders, rewards and tips on saving energy. Pilot of digital solutions with NUS 4 The National University of Singapore’s (NUS) University Town (UTown) will be the first development to have these digital solutions implemented under this programme. The solutions will be piloted at two buildings at UTown – the Education Resource Centre and the Stephen Riady Centre – and will be installed in the first half of 2022. Both buildings contain various categories of spatial use such as offices, teaching rooms, sports facilities and commercial tenants. This will allow SP and BCA to test the solutions on a variety of areas. Sharing of Building Energy Data in SLEB Smart Hub 5 SP will work together with BCA to incorporate Green Mark data reporting functions into the digital solutions to facilitate the sharing of information between buildings and BCA’s SLEB Smart Hub 1 . The SLEB Smart Hub will serve as an interface to receive, combine and analyse data from different resources and report them to the BCA Green Mark certification system. This enables benchmarking of the building’s energy performance against other similar building types, and piloting of green technologies including automatic energy data reporting for data analytics 2 . 6 Group Chief Executive Officer of SP, Mr Stanley Huang, said, “Decarbonisation is a collective effort and we are at the forefront of enabling this paradigm shift through our strengths in integrated smart energy solutions. Leveraging digitisation and big data analyses, we can enable all building stakeholders to drive positive change at scale. With the support of BCA and building operators, we will develop user-centric solutions to 1 Super Low Energy Building (SLEB Smart Hub) is Singapore’s first digital knowledge centre for green buildings in the region, feature-filled with smart analytic tools, datasets, a directory and the largest green building database in Singapore. 2 Building owners are required to report their energy data to BCA for green building projects funded under the Green Buildings Innovation Cluster (GBIC) programme. 2 advance next-gen green, energy-efficient buildings, and create green communities that will accelerate a carbon neutral future for Singapore.” 7 Chief Executive of BCA, Mr Kelvin Wong said, “The Green Buildings Innovation Cluster or GBIC Programme has been a cornerstone in furthering the deployment of innovation and technology in improving energy efficiency of buildings in Singapore. With active partnership with the industry, GBIC will be an enabler in meeting one of the outcomes of the Singapore Green Building Masterplan, which is to achieve an 80% improvement in energy efficiency for best-in-class green buildings by 2030. SP Group’s work in developing smart technologies will help building operators and occupants to reduce energy consumption. With buildings accounting for over 20% of Singapore’s emissions, BCA welcomes like-minded firms to partner us to reduce the carbon footprint of the Built Environment, working towards our collective goal of a more sustainable and liveable Singapore.” 8 The BCA Green Building Innovation Cluster aims to help push the boundaries of buildings’ energy efficiency standards under the Singapore Green Building Masterplan (SGBMP) and aid the transition to a low-carbon built environment. The SGBMP supports Singapore’s agenda on sustainable development as part of the Singapore Green Plan 2030, and the nation’s efforts to halve its 2030 peak greenhouse gas emissions by 2050. -End- About SP Group SP Group is a leading utilities group in the Asia Pacific, enabling a low-carbon, smart energy future for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market 3 support services. These networks are amongst the most reliable and cost-effective worldwide. Beyond traditional utilities services, SP Group provides a suite of sustainable and renewable energy solutions such as microgrids, cooling and heating systems for business districts and residential townships, solar energy solutions, electric vehicle fast charging and digital energy solutions for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG. About Building and Construction Authority (BCA) The Building and Construction Authority (BCA) champions the development and transformation of the Built Environment sector, in order to improve Singapore’s living environment. BCA oversees areas such as safety, quality, inclusiveness, sustainability and productivity, all of which, together with our stakeholders and industry partners, help to achieve our mission to transform the Built Environment sector and shape a liveable and smart built environment for Singapore. For more information, visit www1.bca.gov.sg. 4

Media Release Electricity Tariff Revision For The Period 1 October to 31 December 2018 Singapore, 29 September 2018 – For the period from 1 October to 31 December 2018, electricity tariffs will increase by an average of 2.1% or 0.48 cent per kWh compared to the previous quarter. This is mainly due to the higher cost of natural gas for electricity generation compared to the previous quarter. For households, the electricity tariff will increase from 23.65 to 24.13 cents per kWh for 1 October to 31 December 2018. The average monthly electricity bill for families living in four-room HDB flats will increase by $1.76 (see Appendix 3 for the average monthly electricity bill for different household types). SP Group reviews the electricity tariffs quarterly based on guidelines set by the Energy Market Authority (EMA), the electricity industry regulator. The tariffs given in Appendix 1 have been approved by the EMA Issued by: SP Group 2 Kallang Sector Singapore 349277 www.spgroup.com.sg Appendix 1 ELECTRICITY TARIFFS FROM 1 JULY 2018 Appendix 2 BREAKDOWN OF ELECTRICITY TARIFF The electricity tariff consists of the following four components: Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of power generation. Network costs (paid to SP PowerAssets): This fee is reviewed annually.   Market Support Services Fee (paid to SP Services): This fee is reviewed annually. Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system.   Q4 2018 TARIFF Appendix 3 AVERAGE MONTHLY ELECTRICITY BILLS OF DOMESTIC CUSTOMERS (TARIFF WEF 1 JANUARY 2018)

Media Advisory Advisory On Scam Email 22 January 2014 There have been reported cases of individuals receiving emails, asking recipients to click on an attached link to view their electricity bill. The Appendix contains a sample.   These email messages are not from SP Services. Recipients should not respond to the email, click on the hyperlink or provide their personal information.   Our investigations show that these emails have been sent randomly including to those who do not have utilities accounts with SP Services. No unauthorised access has been made into our systems. We would like to assure customers that utility accounts and personal information that reside in SP Services’ system have not been compromised.   SP Services has made a police report on the cases that have been brought to our attention.   For enquiries, please contact SP Services at 1800 222 2333 or email spservices@singaporepower.com.sg Issued by: Singapore Power Limited                  10 Pasir Panjang Road #03-01                  Mapletree Business City                  Singapore 117438                  Co. Reg No : 199406577N                  www.singaporepower.com.sg Appendix Scam emails Example 1 Example 2

SPSRM MFA User Guide - Version 1.01 (Jan 2023) ____________________________________________________________________________________ SPSRM Multi Factor Authentication User Guide ____________________________________________________________________________________ SPSRM MFA User Guide - Version 1.01 (Jan 2023) TABLE OF CONTENTS 1. General Information ............................................................................................................................................ 4 2. System Requirements ......................................................................................................................................... 4 3. Installing the SAP Authenticator App ............................................................................................................. 5 4. Log on to MFA Registration ............................................................................................................................... 6 4.1. Log on to MFA Registration .............................................................................................................. 6 4.2. Select Set Up Account on Device .................................................................................................... 7 5. Mobile Device Set Up .......................................................................................................................................... 8 5.1. Log on to MFA Registration .............................................................................................................. 8 5.2. Password for SAP Authenticator APP ............................................................................................ 9 5.3. Add Account .......................................................................................................................................10 5.4. Enable Scan QR Code Function ......................................................................................................11 5.5. Install QR Code/Bar Code Scanner App (For Android Phone Only) .....................................12 5.6. Use Mobile Device to Scan QR Code on Work Computer ......................................................13 5.7. Enter Confirmation Code.................................................................................................................14 5.8. Completion of set up ........................................................................................................................15 6. Accessing SRM Portal with MFA .....................................................................................................................16 6.1. Enter Credentials (User ID and Password)..................................................................................16 6.2. Obtain Passcode from SAP Authenticator App .........................................................................16 6.3. Enter Passcode ...................................................................................................................................17 7. Set Up Another Mobile Device (Optional)...................................................................................................18 7.1. Install App and Log on to MFA Registration Page ....................................................................18 7.2. Enter Passcode ...................................................................................................................................19 7.3. Mobile Device Setup ........................................................................................................................20 7.4. Log On to SRM Portal .......................................................................................................................20 8. Second Account MFA Registration On Same Mobile Device (Optional) .............................................21 8.1. Launch SAP Authenticator App .....................................................................................................21 8.2. Add New Account ..............................................................................................................................22 2 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 8.3. Select Account to Display Passcode .............................................................................................22 9. Disable and Delete MFA Registered Account On Mobile Device (Trouble-shooting)......................23 9.1. Disable Account .................................................................................................................................23 9.2. Deleting account from Mobile Device .........................................................................................26 10. FAQs ......................................................................................................................................................29 3 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 1. General Information Multi Factor Authentication (MFA) is a security feature for the SP Group Supplier Relationship Management System (SRM Portal) that requires users to provide two verification factors to gain access the SRM Portal. In addition to the standard User ID and Password, users will also be required to enter the passcode that is obtained from the MFA application installed in their mobile device. 1.1. Purpose Of User Guide This document is intended to guide users on the following: • How to install the required MFA application - SAP Authenticator App • How to set up SAP Authenticator App on your mobile device • How to log into SRM Portal using the SAP Authenticator App • Troubleshooting issues that may be encountered 1.2. SPSRM Portal URL URL to SPSRM Portal: https://srm.spgroup.com.sg 1.3. Contact Us If you have any enquiries, please contact us at: SRM Support Telephone: 65 6916 8839 E-mail address: srmsupport@spgroup.com.sg Operating hours (Singapore Time): - Mon to Fri: 8:30am to 12:30pm; 1:30pm to 5:00pm - Closed on Sat, Sun & Public Holidays 2. System Requirements The following are required to access and perform activities on SRM portal with the MFA activated: • Mobile Device (IOS or Android) • Internet connection • Computer with the following web browser: o Windows Operating System: Edge or Chrome o Mac Operating System: Safari • Browser settings: o Pop-up blocker must be disabled/turned off o Zoom is set to 100% 4 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 3. Installing the SAP Authenticator App Download and install the SAP Authenticator App on your mobile device, the App can be found in APP Store for iOS device and Google Play Store for Android device. IOS (App Store) Android (Google Play) Scan below QR code for IOS device Scan below QR code for Android device 5 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 4. Log on to MFA Registration 4.1. Log on to MFA Registration Use your work computer to access the SRM Portal at URL: https://srm.spgroup.com.sg. Click on the link for MFA Registration as shown. Click Here Enter the User ID and Password and click Log On. Notes: If you are a new user accessing the SRM Portal for the FIRST time, please refer to the FAQ section Question 8 for details on how to get your User ID and Password. 1. Enter User ID 2. Enter Password 3. Click on Logon 6 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 4.2. Select Set Up Account on Device At the Mobile Device setup page, click Set up Account on Device. Click Here When you see the screen below, switch to your mobile device installed with the SAP Authenticator App and follow the next steps. 7 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5. Mobile Device Set Up 5.1. Log on to MFA Registration Access to your mobile device and launch the SAP authenticator App. Tap on the Start Setup button. IOS Device Android Device 8 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.2. Password for SAP Authenticator APP Default App Password setting is ON - This requires you to setup and use a separate password to launch the SAP Authenticator App. If you do not wish to use a separate password to launch the SAP Authenticator App, please switch this setting to OFF. IOS Device Android Device 2. Tap OK This Status is ON. Tap here, it will set to OFF This Status is ON. 1. Tap here, it will set to OFF 9 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.3. Add Account Tap on the Add Account button. IOS Device Android Device 10 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.4. Enable Scan QR Code Function IOS Devices: Switch selector to ON to enable scan the QR code and tap OK to allow access to camera. Android Devices: Tap Scan QR code and (if necessary) tap Yes to install Barcode Scanner. IOS Device Android Device This status is OFF, click it to enable Scan QR Code Tap Scan QR Code IOS Device Android Device Tap Yes Tap OK 11 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.5. Install QR Code/Bar Code Scanner App (For Android Phone Only) Go to Google Play store to install QR Code/Bar Code Scanner App if your Android device does not have any Bar Code Scanner App installed. Android Device Step 1 Step 2 Install a QR Code/Bar Code Scanner from google Play Install a QR Code/Bar Code Scanner from google Play Tap Install Scanner get installed when you can see Open 12 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.6. Use Mobile Device to Scan QR Code on Work Computer Use your mobile device to scan the QR code displayed on your work computer’s Set Up Account on First Device page from paragraph 4.2 above. IOS Device Use Mobile device to scan the QR code displayed on laptop or PC. Android Device Use Mobile device to scan the QR code displayed on laptop or PC. 13 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.7. Enter Confirmation Code Enter the Confirmation Code from your work computer’s Set Up Account on First Device page from paragraph 4.2 above. Tap on Done / Confirm. IOS Device 2. Tap Done 1. Enter Conformation Code Android Device 1. Enter Conformation Code 2. Tap Confirm 14 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.8. Completion of set up You should be able to see a 6-Digit Passcode on the SAP Authenticator App which can be used to log into SRM Portal. IOS Device Android Device Switch to your work computer and click Finish button to complete the set up of MFA feature for your SRM account. Click Here to Finish the Set Up 15 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 6. Accessing SRM Portal with MFA 6.1. Enter Credentials (User ID and Password) Enter your User ID and Password and click on Log On. 1. Enter User ID 2. Enter Password 3. Click on Logon 6.2. Obtain Passcode from SAP Authenticator App Launch SAP Authenticator App on your registered mobile device to obtain the Passcode. IOS Device Android Device 16 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 6.3. Enter Passcode Enter Passcode in SRM Portal and click Log On. 1. Enter Passcode 2. Click on Logon k on Logon You are now logged in successfully. Notes: The Passcode will refresh every 30 seconds. Warning: Please DO NOT DELETE the SAP Authentication App in your mobile after registered successfully, you are required to Re-register again if so. 17 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 7. Set Up Another Mobile Device (Optional) 7.1. Install App and Log on to MFA Registration Page If you want to set up a second or additional mobile device, you can do so by repeating steps from Section 3 on the new mobile device. Use your work computer and follow the steps in Section 4 to arrive at Set Up Account on Additional Device page as shown below. You will now need to switch to the First or any other previously registered mobile device to continue. 18 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 7.2. Enter Passcode Open the SAP Authenticator App from the previous registered mobile device (Not the new device to be registered). Enter the Passcode displayed on App and click Submit. IOS /Android Device Previous Registered Device Enter Passcode and Click Submit A QR Code will be enabled for scanning. 19 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 7.3. Mobile Device Setup Use the new device and repeat the steps in Section 5 to complete the set up. 7.4. Log On to SRM Portal The new device can now be used to generate the Passcode to log into SRM Portal following the steps in Section 6. 20 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 8. Second Account MFA Registration On Same Mobile Device (Optional) If you want to set up a second account MFA Registration on the same mobile device, you can do so by repeating steps in Section 4 - Log on to MFA Registration. Thereafter, please continue with the following steps 8.1. Launch SAP Authenticator App Launch SAP Authenticator App on your mobile device, you will be routed to Passcode screen directly. Tap Back. IOS /Android Device Tap Here Tap on Edit to enable adding New Account. IOS /Android Device Tap Here 21 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 8.2. Add New Account Tap on to go to QR scan page. IOS /Android Device Tap Here You can repeat steps from Section 5.4 - Enable Scan QR Code Function to complete the additional account. 8.3. Select Account to Display Passcode When logging into SRM Portal, you will need to select the particular account you are using to generate the Passcode for that account. Tap on User ID under Accounts to display the Passcode. IOS /Android Device Select the Account Tap Here 22 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 9. Disable and Delete MFA Registered Account On Mobile Device (Trouble-shooting) If you want to disable or delete your MFA Registered Account, please start with your laptop/work computer. You can do so by repeating steps in Section 4.1 - Log on to MFA Registration. Thereafter, please continue with the following steps. 9.1. Disable Account Click the Disable Account option on the Mobile Device Setup page. Click Here Warning: Disable Account affects ALL mobile devices that have been registered for that account 23 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) You will now need to enter the Passcode obtained from any mobile device registered for that account. Open the SAP Authenticator App from a registered mobile device. Enter the Passcode displayed on App and click Disable Account. The Registered Device IOS /Android Device Enter Passcode and Click Disable Account Disable account will affect all devices registered against this user ID. Remember to delete account (user entry) from mobile devices after account disabled. Click Yes to confirm disabling the account on all devices. Click Here 24 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) Account is now successfully disabled. The account can be deleted from all devices. 25 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 9.2. Deleting account from Mobile Device Launch SAP Authenticator App on your mobile device, you will be routed to Passcode screen directly. Tap Back. IOS /Android Device Tap Here Tap on Edit to enable delete account. IOS /Android Device Tap Here Tap on CUT_CG_MPX). to delete the account (In this example we are deleting account IOS /Android Device Tap Here 26 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) Tap on Delete button. IOS /Android Device Tap Here Confirm Remove Account, tap OK to proceed. IOS /Android Device Tap Here 27 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) Account is removed from mobile device, tap Done to complete deletion process. IOS /Android Device Tap Here Notes: Post deleting MFA Registered Account, Passcode from existing device is no more useful, Warning message: Wrong Passcode. 28 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 10. FAQs Question 1: How do I transfer my MFA App to a new mobile device if I still have access to the previous registered mobile device or another registered device? Answer: You need the registered mobile which have access to the Passcode (From SAP Authentication App) ready, use this Passcode and Set Up Account on Additional Device (new mobile device). Refer to Section 7 - Set Up Another Mobile Device. Question 2: If I start to use a new mobile device without my previous registered mobile device, and have no more access to SAP Authentication App, how should I get the MFA App Passcode? Answer: In case loss of Device or Device is not working, please contact SRMSUPPORT@SPGROUP.COM.SG, SPSRM Admin Team will disable user previous registration (applicable to all registered devices if more than one), so that user can re-register with the new device. Question 3: If the SAP Authentication App was removed from my device accidently, how should I get the Passcode? Answer: If you have another registered device that can access the Passcode, please refer to Question 1. If that is your only device, you would have to re-register the MFA account with your mobile device. Refer to Section 3, Section 4, and Section 5. Question 4: Is it a must to disable account before delete it in the mobile App, can we just delete the App from the mobile? Answer: It’s always recommended to follow steps of disable account, delete the account and remove the App from the phone if you want to remove the access completely from the particular phone. Question 5: If the Contact Person account has been locked by the Authorised Representative after having registered MFA on their mobile device, would the Contact Person account still have access to SRM Portal and the SAP Authentication App? 29 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) Answer: The Contact Person will still have access to the SAP Authentication App but would no longer be able to login to the SRM portal. Question 6: Can I use multiple mobile devices to scan the same QR code appeared in Work Computer at the same time? Answer: No, the QR code appeared in Mobile Device Setup Page is for single device usage. Question 7: What if the SAP Authentication App is not displaying Passcode or is not functioning correctly? Answer: In such instance, please contact SRMSUPPORT@SPGROUP.COM.SG Question 8: What if I am new user to SRM Portal, how do I get my user ID and Password? Answer: Please submit your bidder registration if you have not done so. You can refer to SPSRM Supplier Registration Guide. Upon approval granted, the contact person registered in Bidder registration will receive two separate emails with Login ID and password respectively. Question 9: What if I forgot my user ID or Password, or both? Answer: If you forgot Password, you can reset the password by access the URL https://srm.spgroup.com.sg to SRM Portal, on the homepage, click Password/UserID Reset. Click Here 30 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) If you forgot your User ID, and hold Authorised Representative Account, please send e-mail to srmsupport@spgroup.com.sg with the Authorised Representative’s e-mail address containing: If you hold Contact Person Account, your company Authorised Representative account possesses administrator rights to retrieve all Contact Persons created for the Company. You can approach the AR for the reset. Please refer to SPSRM User Guide (Resources – Procurement – SPSRM User Guide - Section 5.2.3) Question 10: How do I disable pop-up blocker? Answer: Chrome: Edge: 31 / 31

Utility Bill Avg_With Gas Utility Bill Average ($) for households with gas Premises Types May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 HDB 1-Room 77.52 81.09 78.98 79.00 78.86 80.17 80.39 77.86 77.18 78.99 81.28 87.54 HDB 2-Room 92.13 96.52 91.92 92.92 92.62 94.12 94.79 90.73 89.63 91.78 94.78 103.49 HDB 3-Room 115.06 119.49 114.80 116.91 116.30 118.85 118.49 112.22 112.11 115.94 120.33 132.29 HDB 4-Room 135.09 139.94 134.96 137.64 137.70 140.19 140.04 133.47 131.31 137.04 142.66 156.01 HDB 5-Room 142.59 147.54 142.78 145.35 145.56 148.64 148.87 141.61 136.79 144.16 151.97 165.19 HDB Executive 158.62 164.05 158.23 162.29 161.77 166.18 164.43 154.00 153.21 160.98 168.72 184.59 Apartment 168.05 175.53 167.39 164.61 167.46 175.43 177.46 164.16 156.19 163.04 179.66 198.71 Terrace 258.91 267.44 262.12 265.22 265.40 276.88 276.46 260.00 252.25 270.34 290.38 311.38 Semi-Detached 331.22 340.32 333.05 332.47 336.34 351.53 349.78 325.65 324.20 335.52 370.67 392.95 Bungalow 648.84 666.12 646.66 633.47 662.99 688.41 699.45 627.26 650.18 619.13 718.02 776.44 Utility Bill Avg_WO Gas Utility Bill Average ($) for households without gas Premises Types May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 HDB 1-Room 69.62 72.46 71.03 70.38 70.28 71.48 71.86 69.16 67.69 69.30 71.92 78.05 HDB 2-Room 82.96 87.55 83.48 84.15 83.90 85.46 85.94 81.99 80.46 82.23 85.21 93.42 HDB 3-Room 102.92 107.51 103.13 104.73 104.06 106.59 106.15 100.27 99.66 102.84 107.06 118.11 HDB 4-Room 120.14 125.27 120.86 122.70 122.47 125.06 124.99 118.78 116.20 120.97 126.03 138.53 HDB 5-Room 126.31 131.50 127.51 129.05 128.83 131.93 132.27 125.43 120.56 126.60 133.43 145.81 HDB Executive 141.39 147.11 141.81 144.94 144.02 148.42 146.81 137.03 135.88 142.35 149.14 163.91 Apartment 148.34 157.00 149.45 145.14 146.83 154.44 156.79 144.07 135.03 140.09 155.96 175.31 Terrace 235.82 244.04 239.52 241.71 240.94 251.32 251.12 235.05 227.31 243.21 259.98 282.50 Semi-Detached 303.14 313.22 305.01 304.96 308.47 323.21 319.99 297.18 295.56 305.12 337.24 359.90 Bungalow 596.94 621.34 599.37 589.03 615.12 636.98 650.72 578.80 597.47 570.77 662.48 717.39