SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Group and Strides to Launch EaaS for EV Drivers SUSTAINABILITY More digital solutions are in store for EV drivers, through SP Group’s partnership with Strides Transportation. Both companies inked an agreement yesterday to offer Electrification-as-a-Service (EaaS) to Strides’ drivers and fleet customers. Strides, a subsidiary of SMRT Road Holdings, will leverage SP’s EV high-speed public charging network, to provide the service. This will provide greater convenience and a quicker turnaround time for its drivers. Both parties also agreed on a strategic collaboration to explore technological solutions to enhance the EaaS offering, including the provision and operation of charging points at their customers’ premises. Read more in the media release. The agreement was inked at a ceremony held over video conference together with our counterparts from SMRT. Mr Stanley Huang, Group CEO of SP (left) was witness to the signing by Mr Chang Sau Sheong, CEO, SP Digital. From SMRT, Mr Neo Kian Hong, Group CEO of SMRT Corporation (on the right of the video screen) witnessed the signing of the agreement by Mr Tan Kian Heong, President of SMRT Road Holdings The SP Group team at the signing ceremony, led by Group CEO of SP, Mr Stanley Huang (second from left) and CEO, SP Digital, Mr Chang Sau Sheong (second from right) as well as members of the SP Mobility team (from left to right) Mr Tan Shuo Xian, Senior Manager, Sustainable Energy Solutions; Ms Olivia Oo, Director, Sustainable Energy Solutions; and Mr Bernard Sim, Assistant Director, Sustainable Energy Solutions - 28 May 2021 TAGS ELECTRIC VEHICLESSUSTAINABILITY YOU MIGHT BE INTERESTED TO READ SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh SP signs PPA with BASF for rooftop solar deployment

SP Group partners Hyundai Motor Group to accelerate adoption of electric vehicles in Singapore First Battery-as-a-Service concept in Southeast Asia Singapore & Seoul, 12 November 2020 – SP Group (SP) and Hyundai Motor Group (Hyundai) today announced that they have signed a Business Cooperation Agreement (BCA) to accelerate the adoption of electric vehicles (EV) in Singapore. SP, which operates Singapore’s largest high-speed charging network, will partner with Hyundai to jointly develop a new business model for battery leasing, or Battery-as-a-Service (BaaS) – a first in Southeast Asia – where EV users lease the car battery instead of owning it. The collaboration includes a study on EV battery utilisation and improving the ownership experience for consumers, expansion of the EV charging infrastructure and development of new solutions for battery reuse and recycling to achieve carbon neutrality. SP and Hyundai aim to lower the initial cost of purchasing EVs, enhance the accessibility of charging points and build an ecosystem of innovative solutions that can encourage the adoption of EVs in Singapore. Stanley Huang, Group Chief Executive Officer, SP Group, said: “SP has the largest fast EV charging network in Singapore and we are progressively expanding it to establish a highly pervasive and reliable network in order to encourage EV adoption. Through this partnership with Hyundai, we are making low-carbon mobility solutions more accessible to vehicle owners. EVs are a key pillar in SP’s strategy to introduce more low-carbon, smart energy solutions to help achieve Singapore’s sustainability goals.” “For the success of innovation activities through the Hyundai Motor Group's Singapore Global Innovation Center (HMGICS), cooperation with competent local partners like SP Group is important,” said Hongbum Jung, Senior Vice President of Hyundai Motor Group. “We will strengthen cooperation with various local partners starting with this cooperation.” In October 2020, Hyundai announced the establishment of an open innovation base through a groundbreaking ceremony for the HMGICS. Hyundai will step up efforts to expand the supply of electric vehicles in Singapore in cooperation with SP, which is expanding its network of charging infrastructure. Meanwhile, Hyundai is working closely with local universities, startups, and research institutes to build an innovative ecosystem in Singapore, including Nanyang Technological University for industry-academic cooperation in smart city and future new business areas, and PSA Cargo Solutions for the establishment of automatic logistics services. - Ends – About SP Group SP Group is a leading utilities group in the Asia Pacific, enabling a low-carbon, smart energy future for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable energy solutions such as cooling and heating systems for business districts and residential townships, electric vehicle fast charging and green digital energy management tools for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG. About Hyundai Motor Group Hyundai Motor Group is a global corporation that has created a value chain based on automobiles, steel, and construction and includes logistics, finance, IT and service. With about 250,000 employees worldwide, the Group’s automobile brands include Hyundai Motor Co. and Kia Motors Corp and Genesis. Armed with creative thinking, cooperative communication and the will to take on all challenges, we are working to create a better future for all. More information about Hyundai Motor Group, please see: www.hyundaimotorgroup.com Disclaimer: Hyundai Motor Company believes the information contained herein to be accurate at the time of release. However, the company may upload new or updated information if required and assumes that it is not liable for the accuracy of any information interpreted and used by the reader.

Dear customers, Some of our customers have alerted us that they have received an email that appears to be from SP Services. The email claims to be from an SP Services account – ebillsummary@singaporepower.com.sg, and comes with an attachment whose name suggests it is a utility bill. These messages are NOT from SP Services and recipients are advised NOT to open the attachment. Do note that the official SP Services bill summary sent by email does NOT contain any attachment. A sample of the fake email is attached below. Notice that while the sender address states , the actual sender is . The official SP Services bill summary sent by email looks like this: For further enquiries, please contact SP Services at 1800 222 2333 or email spservices@singaporepower.com.sg. Customers can also visit https://www.scamalert.sg to understand and learn more about scams (including email scams). Thank you for your attention.

SATURDAY, NOVEMBER 23, 2013 Careers in Engineering Packing a lot of power Principal engineer Chan Hong Jiang relishes the unpredictable challenges that he faces in his job at Singapore Power by suresh nair PRINCIPAL engineer Chan Hong Jiang enjoys challenges and switches on when there is a major blackout. Thankfully, it is not often that power outages occur here and Singapore has one of the fewest and shortest power outages of cities worldwide, as rated by international industry indices, thanks to Singapore Power’s world-class electricity and gas transmission, distribution and market support services. “When a power outage occurs, the immediate concern is to restore the supply to affected customers safely and quickly,” says Mr Chan, 32, who has worked for seven years with Singapore Power, which covers over a million Singapore industrial and domestic customers. His team looks after the operations and maintenance of electricity distribution networks in the southern region of Singapore, which covers the Orchard Road shopping belt, Sentosa and the Central Business District area. The daily work, which he calls an unpredictable challenge, includes maintenance, repair and renewal of power equipment such as switchgear, transformers and power cables of various voltages from 400V up to 66kV deployed in the various electrical substations. “We also have to respond expeditiously to any power outages or incidents that occur at any time and restore electrical supply to affected customers,” he adds. “I have been here seven years, there is never a typical day at work. I’m always learning and growing in my job.” He relishes “bigger challenges” in national and regional projects, citing the National Day Parade (NDP) 2010 and Guangzhou 2010 Asian Games which “gave me the chance to hone my technical skills”. His role in the technical support committee for NDP 2010 was to ensure there were no power outages in the vicinity of the surrounding parade area and to have quick restoration of power supply in the event of any supply failure. Going to Guangzhou for a week for the Asian Games was “another breathtaking challenge” after China Southern Power Grid wanted condition monitoring work on the power supply infrastructure for the Guangzhou Asian Games. “I was part of the team carrying out cable diagnostic tests on the Guangzhou power network. During the trip, we shared our experience in condition monitoring with our counterparts and I also learnt about their work processes and network equipment. This was indeed an eyeopening experience.” Mr Chan studied at Raffles Institution and Victoria Junior College, after which he earned a degree in electrical engineering at the National University of Singapore. He joined SP Power- Grid soon after graduation and was posted to the Regional Network South as an executive engineer. His work philosophy is delivering quality work without looking at the clock. He says: “I think one key quality is the willingness to go the extra mile to ensure that the work carried out is up to mark. Any slip-up will not only affect the company’s performance, but could also potentially affect a very large customer base or in the worst case, cause a safety hazard to the public.” We also have to respond expeditiously to any power outages or incidents that occur at any time and restore electrical supply to affected customers. I have been here seven years, there is never a typical day at work. I’m always learning and growing in my job. — Mr Chan Hong Jiang, principal engineer, Singapore Power He is appreciative that his wife, Candy Ho, 29, a financial planner, supports his “unpredictable and challenging work hours”. “Occasionally I have to work at night and during weekends to handle emergency repairs or electricity supply shutdowns which take place only when the customer premises are empty,” he says. “My wife is very understanding and offers a lot of encouragement and support. This spurs me on to complete my work quickly and safely so that I can go back to my family as soon as possible.” His role model is his 62-year-old father, Mr Chan Teck Chua, whose work attitude, despite minimal education, was exemplary as an auxiliary salesman. “My father, a quiet and humble man, has been a good role model for me,” he says. “Although he did not receive much education and did not have a well-paying job, he worked very hard and lived frugally to provide for the family, something which he did very well and with much pride. I am trying to do the same for my wife and, in the future, for my kids.” Mr Chan’s work philosophy is delivering quality work without looking at the clock. PHOTO: CHONG JUN LIANG

Media Release New Energy Story Exhibition to Supercharge Singapore’s Energy Future The exhibition seeks to advance the little red dot’s agenda on sustainable development by accelerating awareness and adoption of efficient energy practices amongst the public SINGAPORE, 11 August 2021 - Science Centre Singapore (SCS) today launches Energy Story, a new exhibition exploring the sources, transformation, and uses of energy, from natural cycles to modern applications. Jointly presented by SCS, the Energy Market Authority (EMA) and SP Group, this is a net-zero showcase where the energy consumption of the interactive space is fully matched with an equivalent amount of green energy produced, through the purchase of Renewable Energy Certificates1 (RECs). The exhibition was conceptualised to raise awareness of the critical role that cleaner energy plays in charting a more sustainable future and accelerating the adoption of energy efficient practices amongst the public. Associate Professor Lim Tit Meng, Chief Executive of Science Centre Board said, “The sustainability mandate is not a new one, it has just been brought into focus in the face of the ongoing economic and environmental crises. Efficient energy consumption, on a larger scale can significantly impact immediate capital and climate recovery to help us realise the long-term vision of a truly sustainable society. With Energy Story exhibition, we hope that guests from all walks of life will gain a better understanding of the importance of growing green energy and be inspired to play a part in the nation’s “energy reset” movement. From institutions to authorities, companies to the public, we all need to work together to change the future of our world.” Mr Ngiam Shih Chun, Chief Executive, Energy Market Authority added, “Singapore’s energy landscape has evolved significantly over the last 50 years. We switched from the use of oil-fired power plants to cleaner sources such as natural gas. Singapore is also one of the most solar energy-dense cities in the world. We plan to decarbonise our power sector further with the deployment of more low-carbon options. We hope Singaporeans and especially students can learn about Singapore’s energy transformation and play a part in creating a sustainable energy future for all.” Mr Stanley Huang, Group Chief Executive Officer, SP Group, commented, “Through this exhibition, visitors can learn about Singapore’s world-class energy network, and what goes into making it reliable, secure and sustainable for generations to come. As we empower the future of energy, we put knowledge and tools in the hands of the public, so that everyone can take steps to contribute towards a greener world. This exhibition will also be a net-zero showcase, through the purchase of Renewable Energy Certificates on the SP REC Platform2. The electricity consumption of the interactive space will be fully matched with an equivalent amount of green energy produced.” Six zones of multimedia displays, interactives, and poster panels tell the story of how humankind has progressed off the back of energy discovery, and must now work towards a cleaner, more sustainable future. Visitors can explore global, regional, and local energy data, interact with models of different technologies, and demonstrate relevant physics concepts. A key feature of the exhibition is Singapore’s Energy Story, a zone dedicated to raising awareness of our four energy switches and how we are working towards greater sustainability. It highlights the progress of our nation’s energy revolution over the past 50 years and how we balance energy trade-offs to power our future. The exhibition is also aligned with the Ministry of Education (MOE)’s Science syllabus to support learning for lower secondary students, with the exhibits reinforcing textbook topics ranging from the fundamentals of energy in physics to Singapore’s pursuit of technological advancements through research and development. It follows EMA’s earlier collaboration with MOE on a series of energy education videos from 2019, four of which are featured within the exhibition. Finally, the exhibition addresses our responsibility as energy consumers. This call-to-action can be seen throughout the 400-square metre exhibition space, inviting visitors to be more energy conscious in their everyday life. These collective small steps can spur a big impact in building a sustainable future for Singapore. The Energy Story Exhibition is now running at the Science Centre Singapore and is accessible with a general admission ticket. Tickets are available for purchase through the online ticketing platform at www.science.edu.sg/buy-tickets. View the appendix for descriptions of the six zones and visit www.science.edu.sg/energy for more details on the exhibition. -End- APPENDIX The Energy Story Exhibition spans six interactive zones exploring the sources, transformation and uses of energy, from natural cycles to modern applications. Zone 1: Evolution of Energy Sources This zone chronicles how energy sources have developed over centuries and how energy continues to drive human civilisation. It includes visualisation of the story of energy over time, from the Industrial Revolution to the present day, and the impact of climate change on energy transition. Zone 2: Fundamentals of Energy This zone highlights physics concepts related to energy, to support learning and education in MOE schools. Interactive exhibits in this space illustrate the Law of Conservation of Energy, including a fun “shadow flash” wall where visitors power a flashing lamp by pedalling a stationary bike in order to “freeze” shadows against a luminescent wall. Zone 3: Modern Energy Sources This zone sheds light on the pros and cons of various energy sources, such as natural gas,solar energy and wind energy, and explains the trade-offs involved in the Energy Trilemma. Learn about how different countries use energy through an interactive data visualisation world map and get competitive in a multi-player “Future Power” game, in which participants “gather” energy while navigating challenges caused by cost and pollution. Zone 4: Singapore’s Energy Story This zone introduces Singapore’s energy transformation as guided by the ‘Four Switches’ - Natural Gas, Solar, Regional Power Grids, and Low-Carbon Alternatives. Learn about how photovoltaic panels work and how Singapore is working to achieve its target of deploying at least two-gigawatt peak (GWp) of solar energy by 2030. Zone 5: Energising the Future This zone shines a spotlight on Singapore’s latest research and development (R&D) efforts in energy, in tandem with the global transition to a sustainable energy future. The focus is on how we are working with the local industry and research community to undertake R&D and pilot solutions to improve how energy is generated, distributed and used. Zone 6: Playing Your Part This zone is a call-to-action for citizens to play a part in national energy conservation efforts, complete with practical energy efficient tips that can be harnessed in everyday life. It includes an “Energy Conservation at Home” game, in which one strives to achieve the highest energy savings by choosing and employing various electrical appliances. Before leaving the exhibition, visitors can share their thoughts and ideas on how Singapore can achieve an energy efficient future on a photobooth-cum-pledge wall. -End- About Science Centre Singapore Science Centre Singapore, a non-formal educational institution and leading regional Science Centre, along with its group of attractions, brings out the wonders of science, technology, engineering and mathematics through its unique blend of exhibitions, educational programmes and events. A custodian of creativity and innovation, Science Centre Singapore has captured the evolution of scientific developments for nearly four decades. The Centre and its partners have played a pivotal role in transforming the way students and the public interact with and learn about science, technology, engineering and mathematics. Since 1977, the Centre has welcomed over 30 million visitors and inspired them with more than 1,000 exhibits spread across 14 exhibition galleries and outdoor exhibition spaces. The Centre’s group of attractions include Omni-Theatre, Snow City and KidsSTOPTM. The Omni- Theatre is an immersive dual-technology edutainment destination fitted with Southeast Asia’s largest seamless dome screen and featuring the latest and brightest 8k digital full dome system in the world. Snow City is Singapore’s only permanent indoor snow centre offering an Arctic inspired experience at Singapore’s first ice gallery and snow chamber. KidsSTOPTM - Where every child gets to Imagine, Experience, Discover and Dream - is Singapore’s first children’s science centre offering an enriching experience through purposeful play for children aged 18 months to 8 years old. For more information, please visit www.science.edu.sg. About the Energy Market Authority The Energy Market Authority (EMA) is a statutory board under the Ministry of Trade and Industry. Our main goals are to ensure a reliable and secure energy supply, promote effective competition in the energy market and develop a dynamic energy sector in Singapore. Through our work, EMA seeks to forge a progressive energy landscape for sustained growth. Website: www.ema.gov.sg | Follow us: Instagram: @EMA_Singapore | Facebook: facebook.com/EnergyMarketAuthority | Twitter: @EMA_sg About SP Group SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low- carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable and renewable energy solutions such as microgrids, cooling and heating systems for business districts and residential townships, solar energy solutions, electric vehicle fast charging and digital energy solutions for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG. 1 Renewable Energy Certificates (RECs) are tradable green energy attributes that represent units of electricity generated from renewable energy generation facilities. With each megawatt-hour of green energy produced, one REC is recorded and tracked. A buyer can purchase RECs to show proof that an equivalent amount of green energy has been consumed to offset the same amount of electricity used. 2 The SP REC Platform operates as a neutral engine that facilitates the transaction of RECs, where buyers and sellers from around the globe are automatically matched based on respective requirements.

Appendix 1 CPMS Quarterly Assessment Q4 FY23/24 CPMS Quarter Assessment Q4 FY23/24 (01 Jan 2024 - 31 Mar 2024) Results Q3 FY2324 CPMS Quarter Assessment 20 18 15 10 5 5 10 7 2 1 0 Grade A (≥90) Grade B (80 - 89) Grade C (70 - 79) Grade D (60 - 69) Grade E (50-59) Grade F (0-49) We have completed our last quarter for CPMS assessment based on the contracts that are CPMS applicable rendered to your respective company based on the following four (4) areas: (a) Safety; (b) Quality of Work; (c) Project & Risk Management; and (d) Value Added Services The contractors involved in CPMS with their respective grades are shown as below table. SP Group 2 Kallang Sector, Singapore 349277, www.spgroup.com.sg Appendix 1 CPMS Quarter Assessment Q4 FY23/24 (01 Jan 2024 – 31 Mar 2024) Results The list of the contractors below is arranged in alphabetical order and not in any particular ranking sequence. Contractor CHUAN LIM CONSTRUCTION PTE LTD HIAP ENGINEERING & CONSTRUCTION PTE LTD LEY CHOON CONSTRUCTIONS AND ENGINEERING PTE LTD LIH MING CONSTRUCTION PTE LTD RMA FIVENTURES ASIA-PACIFIC PTE LTD Grade A ASPHALT SPECIALIST SERVICES PTE LTD CHIN KUAN ENGINEERING & CONTRACTORS PTE LTD CHINA INTERNATIONAL WATER & ELECTRIC CORPORATION (S) PTE LTD HSC PIPELINE ENGINEERING PTE LTD HYUNDAI ENGINEERING & CONSTRUCTION CO.,LTD INTEGRATE ENGINEERS PTE LTD K.H. LEE ENGINEERING & CONSTRUCTION PTE LTD LONG ZHOU ENGINEERING PTE LTD LS CABLE & SYSTEM LTD SINGAPORE BRANCH MACBUILD CONSTRUCTION PTE LTD MO GUAN CONSTRUCTION ENGINEERING PTE LTD PACIFIC CENTRAL TEKNIK PTE LTD SING TEC DEVELOPMENT PTE LTD SUPERSONIC AIR CONDITIONING & ELECTRICAL ENGINEERING PTE LTD TEACLY (S) PTE LTD VISTEK PTE LTD WENG GUAN TECHNOLOGY PTE LTD YEW ANN CONSTRUCTION PTE LTD B SP Group 2 Kallang Sector, Singapore 349277, www.spgroup.com.sg Appendix 1 Contractor DOSK CONTRACT SERVICES PTE LTD HANAKO CONSTRUCTION PTE LTD LIANG & HOW CONTRACTOR PTE LTD Mr Berg Pte Ltd POWERCOM ENGINEERING WORKS PTE LTD SAM LAIN EQUIPMENT SERVICES PTE LTD SIGMA CABLE COMPANY (PRIVATE) LIMITED SL LINK ENGINEERING PTE LTD TAIHAN CABLE & SOLUTION CO.,LTD. UK ENGINEERING & CONSTRUCTION PTE LTD Grade C AVENUE ENGINEERING PTE LTD CITI CONSTRUCTION & ENGINEERING PTE LTD ILJIN ELECTRIC CO LTD SINGAPORE BRANCH J&CO ENGINEERING PTE LTD SER CHUAN CONSTRUCTION PTE LTD SING AND SAN CONSTRUCTION PTE LTD YUAN JI ENTERPRISES PTE LTD D JIN CHOON CIVIL ENGINEERING PTE LTD HI POWER PTE LTD E UNIGLORY CONSTRUCTION PTE LTD F SP Group 2 Kallang Sector, Singapore 349277, www.spgroup.com.sg Appendix 1 CPMS Quarterly Assessment Q3 FY23/24 CPMS Quarter Assessment Q3 FY23/24 (01 Oct 2023 - 31 Dec 2023) Results Q3 FY2324 CPMS Quarter Assessment 25 20 21 15 15 10 5 3 4 1 3 0 Grade A (≥90) Grade B (80 - 89) Grade C (70 - 79) Grade D (60 - 69) Grade E (50-59) Grade F (0-49) We have completed our second quarter for CPMS assessment based on the contracts that are CPMS applicable rendered to your respective company based on the following four (4) areas: (a) Safety; (b) Quality of Work; (c) Project & Risk Management; and (d) Value Added Services The contractors involved in CPMS with their respective grades are shown as below table. SP Group 2 Kallang Sector, Singapore 349277, www.spgroup.com.sg Appendix 1 CPMS Quarter Assessment Q3 FY23/24 (01 Oct 2023 – 31 Dec 2023) Results The list of the contractors below is arranged in alphabetical order and not in any particular ranking sequence. Contractor HIAP ENGINEERING & CONSTRUCTION PTE LTD HYUNDAI ENGINEERING & CONSTRUCTION CO.,LTD LIH MING CONSTRUCTION PTE LTD Grade A ASPHALT SPECIALIST SERVICES PTE LTD CHIN KUAN ENGINEERING & CONTRACTORS PTE LTD CHINA INTERNATIONAL WATER & ELECTRIC CORPORATION (S) PTE LTD CHUAN LIM CONSTRUCTION PTE LTD CITI CONSTRUCTION & ENGINEERING PTE LTD DOSK CONTRACT SERVICES PTE LTD HANAKO CONSTRUCTION PTE LTD INTAC SYSTEMS SOLUTION PTE LTD LEY CHOON CONSTRUCTIONS AND ENGINEERING PTE LTD LIANG & HOW CONTRACTOR PTE LTD LONG ZHOU ENGINEERING PTE LTD MACBUILD CONSTRUCTION PTE LTD MO GUAN CONSTRUCTION ENGINEERING PTE LTD PACIFIC CENTRAL TEKNIK PTE LTD POWERCOM ENGINEERING WORKS PTE LTD SAM LAIN EQUIPMENT SERVICES PTE LTD SING TEC DEVELOPMENT PTE LTD TEACLY (S) PTE LTD UNIGLORY CONSTRUCTION PTE LTD VISTEK PTE LTD YEW ANN CONSTRUCTION PTE LTD B SP Group 2 Kallang Sector, Singapore 349277, www.spgroup.com.sg Appendix 1 Contractor HAO DA PTE LTD HI POWER PTE LTD HSC PIPELINE ENGINEERING PTE LTD INTEGRATE ENGINEERS PTE LTD LS CABLE & SYSTEM LTD SINGAPORE BRANCH Mr Berg Pte Ltd RMA FIVENTURES ASIA-PACIFIC PTE LTD SIGMA CABLE COMPANY (PRIVATE) LIMITED SING AND SAN CONSTRUCTION PTE LTD SUPERSONIC AIR CONDITIONING & ELECTRICAL ENGINEERING PTE LTD UK ENGINEERING & CONSTRUCTION PTE LTD WEE GUAN CONSTRUCTION PTE LTD WENG GUAN TECHNOLOGY PTE LTD YONG SHENG ENGINEERING CONSTRUCTION PTE LTD YUAN JI ENTERPRISES PTE LTD Grade C ILJIN ELECTRIC CO LTD SINGAPORE BRANCH SER CHUAN CONSTRUCTION PTE LTD SL LINK ENGINEERING PTE LTD TAIHAN CABLE & SOLUTION CO.,LTD. D K.H. LEE ENGINEERING & CONSTRUCTION PTE LTD E AVENUE ENGINEERING PTE LTD J&CO ENGINEERING PTE LTD JIN CHOON CIVIL ENGINEERING PTE LTD F SP Group 2 Kallang Sector, Singapore 349277, www.spgroup.com.sg Appendix 1 CPMS Quarterly Assessment Q2 FY23/24 CPMS Quarter Assessment Q2 FY23/24 (01 Jul 2023 - 30 Sep 2023) Results Q2 FY2324 CPMS Quarter Assessment 25 22 20 15 10 5 5 12 7 0 2 0 Grade A (≥90) Grade B (80 - 89) Grade C (70 - 79) Grade D (60 - 69) Grade E (50-59) Grade F (0-49) We have completed our second quarter for CPMS assessment based on the contracts that are CPMS applicable rendered to your respective company based on the following four (4) areas: (a) Safety; (b) Quality of Work; (c) Project & Risk Management; and (d) Value Added Services The contractors involved in CPMS with their respective grades are shown as below table. SP Group 2 Kallang Sector, Singapore 349277, www.spgroup.com.sg Appendix 1 CPMS Quarter Assessment Q2 FY23/24 (01 Jul 2023 - 30 Sep 2023) Results The list of the contractors below is arranged in alphabetical order and not in any particular ranking sequence. Contractor Grade HIAP ENGINEERING & CONSTRUCTION PTE LTD LEY CHOON CONSTRUCTIONS AND ENGINEERING PTE LTD LIH MING CONSTRUCTION PTE LTD MO GUAN CONSTRUCTION ENGINEERING PTE LTD TEACLY (S) PTE LTD A ASPHALT SPECIALIST SERVICES PTE LTD CHINA INTERNATIONAL WATER & ELECTRIC CORPORATION (S) PTE LTD CHUAN LIM CONSTRUCTION PTE LTD HANAKO CONSTRUCTION PTE LTD HSC PIPELINE ENGINEERING PTE LTD HYUNDAI ENGINEERING & CONSTRUCTION CO.,LTD INTAC SYSTEMS SOLUTION PTE LTD LONG ZHOU ENGINEERING PTE LTD MACBUILD CONSTRUCTION PTE LTD MEGABUILDERS & DEVELOPMENT PTE LTD Mr Berg Pte Ltd PACIFIC CENTRAL TEKNIK PTE LTD RMA FIVENTURES ASIA-PACIFIC PTE LTD SAM LAIN EQUIPMENT SERVICES PTE LTD SING & SAN CONSTRUCTION PTE LTD SING TEC DEVELOPMENT PTE LTD UNIGLORY CONSTRUCTION PTE LTD VISTEK PTE LTD WENG GUAN TECHNOLOGY PTE LTD YEW ANN CONSTRUCTION PTE LTD YONG SHENG ENGINEERING CONSTRUCTION PTE LTD YUAN JI ENTERPRISES PTE LTD B SP Group 2 Kallang Sector, Singapore 349277, www.spgroup.com.sg Appendix 1 Contractor Grade CHIN KUAN ENGINEERING & CONTRACTORS PTE LTD DOSK CONTRACT SERVICES PTE LTD HI POWER PTE LTD INTEGRATE ENGINEERS PTE LTD K.H. LEE ENGINEERING & CONSTRUCTION PTE LTD LIANG & HOW CONTRACTOR PTE LTD LS CABLE & SYSTEM LTD SINGAPORE BRANCH POWERCOM ENGINEERING WORKS PTE LTD SIGMA CABLE COMPANY (PRIVATE) LIMITED SL LINK ENGINEERING PTE LTD TAIHAN CABLE & SOLUTION CO.,LTD. WEE GUAN CONSTRUCTION PTE LTD C AVENUE ENGINEERING PTE LTD CITI CONSTRUCTION & ENGINEERING PTE LTD HAO DA PTE LTD ILJIN ELECTRIC CO LTD SINGAPORE BRANCH J&CO ENGINEERING PTE LTD JIN CHOON CIVIL ENGINEERING PTE LTD UK ENGINEERING & CONSTRUCTION PTE LTD D HONG HOCK GLOBAL PTE LTD SER CHUAN CONSTRUCTION PTE LTD F SP Group 2 Kallang Sector, Singapore 349277, www.spgroup.com.sg Appendix 1 CPMS Quarterly Assessment Q1 FY23/24 CPMS Quarter Assessment Q1 FY23/24 (01 Apr 2023 - 30 Jun 2023) Results Q1 FY2324 CPMS Quarter Assessment 25 25 20 15 10 5 2 12 5 2 2 0 Grade A (≥90) Grade B (80 - 89) Grade C (70 - 79) Grade D (60 - 69) Grade E (50-59) Grade F (40-49) We have completed our 1 st quarter for CPMS assessment based on the contracts that are CPMS applicable rendered to your respective company based on the following four (4) areas: (a) Safety; (b) Quality of Work; (c) Project & Risk Management; and (d) Value Added Services The contractors involved in CPMS with their respective grades are shown as below table. SP Group 2 Kallang Sector, Singapore 349277, www.spgroup.com.sg Appendix 1 CPMS Quarter Assessment Q1 FY23/24 (01 Apr 2023- 30 Jun 2023) Results The list of the contractors below is arranged in alphabetical order and not in any particular ranking sequence. Contractor Grade HIAP ENGINEERING & CONSTRUCTION PTE LTD LIH MING CONSTRUCTION PTE LTD A ASPHALT SPECIALIST SERVICES PTE LTD CHINA INTERNATIONAL WATER & ELECTRIC CORPORATION (S) PTE LTD CHUAN LIM CONSTRUCTION PTE LTD CITI CONSTRUCTION & ENGINEERING PTE LTD DOSK CONTRACT SERVICES PTE LTD HANAKO CONSTRUCTION PTE LTD HYUNDAI ENGINEERING & CONSTRUCTION CO., LTD INTAC SYSTEMS SOLUTION PTE LTD K.H. LEE ENGINEERING & CONSTRUCTION PTE LTD LEY CHOON CONSTRUCTIONS AND ENGINEERING PTE LTD LONG ZHOU ENGINEERING PTE LTD LS CABLE & SYSTEM LTD SINGAPORE BRANCH MACBUILD CONSTRUCTION PTE LTD PACIFIC CENTRAL TEKNIK PTE LTD POWERCOM ENGINEERING WORKS PTE LTD RMA FIVENTURES ASIA-PACIFIC PTE LTD SAM LAIN EQUIPMENT SERVICES PTE LTD SING AND SAN CONSTRUCTION PTE LTD SING TEC DEVELOPMENT PTE LTD TEACLY (S) PTE LTD UK ENGINEERING & CONSTRUCTION PTE LTD UNIGLORY CONSTRUCTION PTE LTD VISTEK PTE LTD WENG GUAN TECHNOLOGY PTE LTD YEW ANN CONSTRUCTION PTE LTD B SP Group 2 Kallang Sector, Singapore 349277, www.spgroup.com.sg Appendix 1 Contractor CHIN KUAN ENGINEERING & CONTRACTORS PTE LTD HI POWER PTE LTD HSC PIPELINE ENGINEERING PTE LTD HONG HOCK GLOBAL PTE LTD INTEGRATE ENGINEERS PTE LTD JIN CHOON CIVIL ENGINEERING PTE LTD KHIAN HENG CONSTRUCTION PTE LTD MO GUAN CONSTRUCTION ENGINEERING PTE LTD MR BERG PTE LTD SIGMA CABLE COMPANY (PRIVATE) LIMITED WEE GUAN CONSTRUCTION PTE LTD YUAN JI ENTERPRISES PTE LTD Grade C HAO DA PTE LTD LIANG & HOW CONTRACTOR PTE LTD SL LINK ENGINEERING PTE LTD TAIHAN CABLE & SOLUTION CO., LTD. YONG SHENG ENGINEERING CONSTRUCTION PTE LTD D ILJIN ELECTRIC CO., LTD SINGAPORE BRANCH SER CHUAN CONSTRUCTION PTE LTD E AVENUE ENGINEERING PTE LTD J&CO ENGINEERING PTE LTD F SP Group 2 Kallang Sector, Singapore 349277, www.spgroup.com.sg

Media Release Electricity Tariff Revision For The Period 1 July to 30 September 2021 Singapore, 30 June 2021 – For the period from 1 July to 30 September 2021, electricity tariff (before 7% GST) will increase by an average of 3.8% or 0.84 cent per kWh compared with the previous quarter. This is due to higher cost of fuel for producing electricity by the power generation companies. For details on the four components of the electricity tariff, please refer to Appendix 1: Breakdown of Electricity Tariff. For households, the electricity tariff (before 7% GST) will increase from 22.55 to 23.38 cents per kWh for 1 July to 30 September 2021. The average monthly electricity bill for families living in HDB four- room flats will increase by $3.04 (before 7% GST) (Appendix 3: Average monthly electricity bills of domestic consumers). *before 7% GST SP Group reviews the electricity tariffs every quarter based on guidelines set by the electricity industry regulator, Energy Market Authority (EMA). The tariffs shown in Appendix 2 have been approved by the EMA. Issued by: SP Group 2 Kallang Sector Singapore 349277 www.spgroup.com.sg Appendix 1 BREAKDOWN OF ELECTRICITY TARIFF The electricity tariff consists of the following four components: Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of fuel and power generation. The fuel cost is the cost of imported natural gas, which is tied to oil prices by commercial contracts. The cost of power generation covers mainly the costs of operating the power stations, such as the manpower and maintenance costs, as well as the capital cost of the stations. Network costs (paid to SP Group): This is to recover the cost of transporting electricity through the power grid. Market Support Services Fee (paid to SP Group): This is to recover the costs of billing and meter reading, data management, retail market systems as well as for market development initiatives. Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Appendix 2 Appendix 3 AVERAGE MONTHLY ELECTRICITY BILLS OF DOMESTIC CUSTOMERS TARIFF WEF 1 JULY 2021 (before 7% GST)

SP Energy HubAnnual ReportReliabilitySustainabilityInnovation NDP 2019: Stand By for Singapore RELIABILITY On Duty:(from left) Deputy Director Electrical Operations, Chong Hoi Fye, Technical Officer Mohammad Hussaini Bin Rahmat, Technical Officer Hirman Bin Ali, Senior Engineer Lee Yong Ta, Principal Engineer Lau Zhi Wei, Senior Engineer Aidir Bin Jamil, and Director Electrical Operations, Cedric Lee. As F16s roar past their Hougang flat in tight formation during Saturday’s National Day Parade preview, two-and-a-half-year-old Brandon points and squeals. The countdown to Singapore’s party of the year has begun. This year’s celebration is especially significant due to Singapore’s bicentennial – and the toddler knows that daddy Lee Yong Ta will be brightening part of the celebrations. Yong Ta, Senior Engineer of Electricity Operations, heads SP Group’s National Day Parade (NDP) standby crew. His team of 28 has been on Parade duty in groups of four at all rehearsals. “When Brandon sees me donning my red T-shirt, he knows I am going to work near the planes,” says the 37-year-old, who has been with SP’s Distribution Network South (DNS) for four years. This year, the Parade, themed “Our Singapore”, returns to the Padang for the first time since SG50 in 2015. It will involve some 15,000 participants, volunteers and personnel. For Team SP, work has been underway since end of last year to keep the electricity network and supply in top form during the celebration.  Much of the on-field action is supported by mobile generators. The spectator stands along National Gallery Singapore (NGS) are supported by the nearby substation. Other substations keep supply to the vicinity steady.  Yong Ta was the number two-man in SP’s team at last year’s Parade. This is not unfamiliar terrain as he has overseen support for events like the Formula 1 Singapore Grand Prix.  “I love National Day. I’ve watched NDPs with my parents since I was young, and now my wife and son join us. As an engineer and member of SP, I am glad to play a part in Singapore’s success story,” says Yong Ta. The job requires close coordination with the NDP committee, NGS personnel and  various SP teams. This could include corresponding on matters related to security, electricity network stability and equipment health, along with numerous pre-event checks. There’s never too much planning for a national event. The team’s experience in power equipment and the network helps them consider various scenarios and contingencies. “We’ve done checks on electrical cables and earthworks in the area. We’ve also inspected all substations and tested the remote switching of all circuit breakers,” he says, working through his mental checklist. The day before the main event, his team will also do security sweeps of the substations in the area, together with the police. And on August 9th itself, Yong Ta and seven others will be based at the NGS until the last spectator leaves, with additional men on standby in the vicinity as well. And while Yong Ta will not be next to Brandon as the planes zoom by, he and his little boy will both be flying Singapore’s flag with pride. Months of preparation and many hands on deck ensure the party of the year stays bright. — 1 August 2019 TAGS PEOPLE OF SPRELIABILITY YOU MIGHT BE INTERESTED TO READ How this 'grid doctor' maintains the health of Singapore's electricity network so everything stays on Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing

SP Group starts vehicle-to-grid technology trial � THU, JUL 08, 2021 - 9:24 PM | UPDATED THU, JUL 08, 2021 - 9:35 PM TAY PECK GEK � peckgek@sph.com.sg � @PeckGekBT Jimmy Khoo, chief executive of SP PowerGrid, with the V2G-capable Nissan LEAF and a V2G bi-directional charger that will be used in the Singapore trial. NATIONAL grid operator SP Group (SP) has started its trial of vehicle-to-grid (V2G) technology and has raised its investment in a V2G technology rm as Singapore progresses towards wider adoption of electric vehicles (EVs). The company aims to test the viability of tapping the energy stored in EVs in the trial to enhance the reliability of the grid, which will need to support more than 600,000 vehicles when Singapore phases out internal combustion engine vehicles by 2040, said SP in its media statement on Thursday. When charged, EVs store energy in their lithium-ion batteries, which serve as small energy storage systems that can transfer energy back to balance the power grid, such as when renewable energy sources such as solar power fluctuate due to weather conditions. If V2G technology is viable, owners of EVs can be paid for the use of their batteries when they are tapped to mitigate the intermittency problem in other energy sources. SP has stepped up its investment in the V2G technology rm The Mobility House (TMH), but did not provide the speci cs. SP only stated that TMH has a presence in Munich, Zurich and Belmont (in California) , and provides a non-proprietary software for integrating vehicle batteries into power grids using intelligent charging and storage solutions. SP is providing four V2G charging points at SP's premises for the trial, which will be completed in June 2022. V2G technology allows energy transfer between the batteries within an EV and the power grid, and so is more sophisticated than uni-directional charging of EVs.

MEDIA RELEASE ELECTRICITY TARIFF REVISION FOR THE PERIOD 1 APRIL TO 30 JUNE 2022 Singapore, 31 March 2022 – For the period from 1 April to 30 June 2022, electricity tariff (before 7% GST) will increase by an average of 9.9% or 2.49 cents per kWh compared with the previous quarter. The increase is mainly due to higher energy cost arising from significantly higher global gas and oil prices exacerbated by the conflict in Ukraine. For details on the components of the electricity tariff, please refer to Appendix 1: Breakdown of Electricity Tariff. For households, the electricity tariff (before 7% GST) will increase from 25.44 to 27.94 cents per kWh for 1 April to 30 June 2022. The average monthly electricity bill for families living in HDB four-room flats will increase by $8.73 (before 7% GST) (Appendix 3: Average monthly electricity bills of domestic consumers). *before 7% GST SP Group reviews the electricity tariffs every quarter based on guidelines set by the electricity industry regulator, Energy Market Authority (EMA). The tariffs shown in Appendix 2 have been approved by EMA. Issued by: SP Group 2 Kallang Sector Singapore 349277 www.spgroup.com.sg Appendix 1 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: a) Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of fuel and power generation. The fuel cost is the cost of imported natural gas, which is tied to oil prices by commercial contracts. The cost of power generation covers mainly the costs of operating the power stations, such as the manpower and maintenance costs, as well as the capital cost of the stations. b) Network costs (paid to SP Group): This is to recover the cost of transporting electricity through the power grid. c) Market Support Services Fee (paid to SP Group): This is to recover the costs of billing and meter reading, data management, retail market systems as well as market development initiatives. d) Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q2 2022 TARIFF (before 7% GST) Market Admin & PSO Fee (Increase by <0.01¢/kWh) 0.06¢/kWh (<1%) MSS Fee (No Change) 0.40¢/kWh (1.4%) Network Costs (No Change) 5.77¢/kWh (20.7%) Energy Costs (Increase by 2.50¢/kWh) 21.71¢/kWh (77.7%) ELECTRICITY TARIFFS FROM 1 APRIL 2022 LOW TENSION SUPPLIES, DOMESTIC All units, ¢/kWh LOW TENSION SUPPLIES, NON-DOMESTIC All units, ¢/kWh HIGH TENSION SMALL (HTS) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh HIGH TENSION LARGE (HTL) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh EXTRA HIGH TENSION (EHT) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh Existing Tariff (without GST) New Tariff (without GST) Appendix 2 New Tariff (with 7% GST) 25.44 27.94 29.90 25.44 27.94 29.90 10.90 10.90 11.66 16.35 16.35 17.49 22.77 25.71 27.51 13.77 14.54 15.56 0.59 0.59 0.63 10.90 10.90 11.66 16.35 16.35 17.49 22.55 25.49 27.27 13.76 14.53 15.55 0.59 0.59 0.63 9.33 9.33 9.98 14.00 14.00 14.98 21.61 24.48 26.19 13.65 14.40 15.41 0.48 0.48 0.51 AVERAGE MONTHLY ELECTRICITY BILLS OF DOMESTIC CUSTOMERS TARIFF WEF 1 APRIL 2022 (before 7% GST) Appendix 3 Type of Premises Average monthly consumption per Customer Average Monthly Bill New Average Monthly Bill Average Change in Monthly Bill kWh $(a) $(b) $(b-a) % HDB 1 Room 134.75 34.28 37.65 3.37 9.8 HDB 2 Room 181.72 46.23 50.77 4.54 9.8 HDB 3 Room 253.19 64.41 70.74 6.33 9.8 HDB 4 Room 349.24 88.85 97.58 8.73 9.8 HDB 5 Room 407.57 103.69 113.88 10.19 9.8 HDB Executive 498.57 126.84 139.30 12.46 9.8 Apartment 502.65 127.87 140.44 12.57 9.8 Terrace 810.53 206.20 226.46 20.26 9.8 Semi-Detached 1,099.47 279.71 307.19 27.48 9.8 Bungalow 2,141.39 544.77 598.30 53.53 9.8 Average 392.87 99.95 109.77 9.82 9.8

1,000 isi rumah di Tengah daftar bagi sistem alat dingin berpusat HAMPIR 1,000 isi rumah telah mendaftar bagi sistem alat dingin berpusat (CCS) di 8,000 flat Bina-Ikut-Tempahan (BTO) di bandar Tengah. Pemilik rumah yang memilih sistem cekap tenaga ini dijangka meraih penjimatan sekitar 15 hingga 20 peratus kos pendahuluan dan sebanyak 30 peratus dalam kos kitaran hidup, kata SP Group, yang menguruskan sistem itu. CCS merupakan salah satu daripada ciri pintar yang akan dilaksanakan di Tengah, bandar yang disebut sebagai ‘tenaga pintar’ yang digerakkan oleh kecerdasan buatan (AI). Di bawah sistem CCS, air dingin akan disalur ke rumah dari unit penyejuk yang dipasang di bumbung Blok HDB yang terpilih. Menurut, SP Group, ini adalah cara yang lebih menjimatkan tenaga berbanding sistem hawa dingin konvensional. Sistem ini akan memanfaatkan tenaga suria yang dihasil oleh panel solar di bumbung blok HDB. Para pengguna juga dapat memantau dan menangani penggunaan tenaga rumah mereka melalui aplikasi MyTengah. SP juga akan memasang huraian tenaga pintar yang lain untuk meningkatkan kesedaran masyarakat dan mengalak cara hidup gaya lestari. Papan pemuka digital akan dipasang JIMAT TENAGA: Satu aplikasi mengawal suhu unit alat hawa dingin dipapar di MyTengah Experience Centre. – Foto BH oleh CHONG JUN LIANG di lobi lif setiap blok perumahan, yang mengesan penggunaan utiliti dan kesannya terhadap alam sekitar. “Papan eko ini akan mengongsi petua-petua mengurangkan penggunaan elektrik dan air, disamping mempromosikan budaya gaya hidup lestari melalui pelbagai pertandingan penjimatan utiliti antara blok,” kata SP group. Penduduk dan orang ramai boleh mengunjungi Pusat Pengalaman My Tengah baru di Hub HDB di Toa Payoh untuk mengetahui lebih lanjut mengenai huraian mesra alam lain yang dilaksanakan di Tengah. Pusat pengalaman ini akan dibuka dari 8 pagi hingga 5 petang pada hari Isnin hingga Jumaat.

SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Beyond the call of duty RELIABILITY Customer service is a key part of the job for 36-year-old Louis Ang Ming Hui, a Principal Engineer at SP Group’s Gas Distribution Pipeline Operations and Maintenance (DPOM) section. Out of all the requests Louis had to attend to in his 11 years of service with SP, a peculiar one has been long etched in his mind – an elderly resident asking for hot drinking water amidst a widespread gas supply disruption. The resident was not accustomed to drinking room temperature water and had no alternative sources to boil water. “He gave me a hot water flask so that I could bring it to the coffee shop nearby to fill with hot water for him,” recalled Louis. He realised these simple needs may often be taken for granted but could make a difference to residents. Louis Ang Ming Hui, Principal Engineer for SP’s Gas Operations. The engineer also attends to residents affected by prolonged supply disruptions. While Louis has experienced his fair share of negative remarks, going the extra mile to make sure that the needs of affected residents are taken care of has always been his priority. A mechanical engineering graduate from Nanyang Technological University, Louis was unfazed when he was offered a role as an Operations and Maintenance (O&M) engineer in Gas Operations, a field of work that was different from what he had studied. The learning curve in an unfamiliar environment was undoubtedly steep but he steadily grew accustomed to its workings which included troubleshooting and repairing pipelines affected by gas supply interruptions.   Louis (extreme right) with the mains renewal team in 2018 when it was newly formed. His next role took him to the mains renewal division, managing planned replacement of gas pipes according to a yearly basis. "It was a different experience for me. When the new mains renewal team was formed, we were working on a tremendously tight timeline. I remember working late almost every night to ensure that we would meet our targets by the end of the financial year. After months of hard work, our team surpassed expectations and was filled with a sense of achievement.” Louis (extreme right) in the field with contractors. Now, after years of experience in different sections within SP, Louis is back to where he started at DPOM as a second-line officer on call to attend to emergencies after hours. What has changed since he first stint in this section is the way the emergency response team dealt with pipeline faults. In the past, engineers would have to dig a hole to find the gas pipe, followed by drilling to locate the fault. This process of digging and drilling is repeated until the fault is located. SP has since adopted new technologies such as the use of a specialised camera that can trace faults located up to a length of 50 meters, without unnecessary digging and drilling. This technology has significantly improved efficiency and enabled gas supply to be restored more swiftly to maintain overall network reliability. Deploying new technology to locate pipeline faults. On top of overseeing diverse projects, he is also on standby to attend to emergencies, about two weeks per month. This means that he often has to drop what he is doing to attend to incidents. He said, “I once had to attend to a gas supply disruption on the third day of the Chinese New Year. It was rather stressful as celebrations came to an abrupt halt for our team and the affected residents. However, some residents offered us food and drinks as a token of appreciation for working on a holiday. Knowing that our efforts goes long way for the residents is a reward in itself.” Louis (third from right) with the Distribution Pipeline Operations and Maintenance team. Even though Louis has been in this industry for more than a decade, there is always a new scenario at work to tackle. While there is no one-size-fits-all approach to the situations that occur, being able to find the root cause of the problem and tackling it as a team gives him satisfaction.  “I am grateful for colleagues who have been like family to me! Working collaboratively alongside everyone to complete a project collectively inspires me to be my best,” says Louis. TAGS RELIABILITY YOU MIGHT BE INTERESTED TO READ How this 'grid doctor' maintains the health of Singapore's electricity network so everything stays on Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing