User Guide (Gas Retailers/Gas Shippers) V1.7.1 Last Updated 22 Sep 2022 Contents User Account Dashboard FAQs i. Requirements................................................................................................................................................. 4 ii. User Registration.......................................................................................................................................... 5 iii. Retrieval of Password................................................................................................................................ 12 iv. Re-activation of Locked Account......................................................................................................... 16 i. Dashboard Features.................................................................................................................................. 21 ii. Requesting for General Consultation (Gas and Electricity).................................................... 22 iii. Submitting Gas Transmission/Distribution Application............................................................ 29 iv. Submitting Gas Transmission/Distribution Consultation.......................................................... 38 v. Activities You Can Perform on the Dashboard............................................................................. 47 i. Topic – User Account............................................................................................................................... 63 ii. Topic – Dashboard..................................................................................................................................... 64 2 User Account 3 Requirements 1. A computer with the following web browser: � � GoogleChrome MicrosoftEdge 2. Your customer number (send an email to ebizenquiry@spgroup.com.sg to request for yourcustomer number ifyoudo nothaveit) 3. A valid email address 4. A scanner to scan supporting documents in softcopy format for subsequent submissions 4 User Registration Step 1 -2 of 11 Step 1: Visit https://ebiz.spgroup.com.sg Step 2:Click on Create new account link. 2 5 User Registration Step 3 -5 of 11 Step 3: For “Type of User”, choose “Gas Retailers/Shippers” from the dropdown list. Step 4: Enter your Customer Number. Step 5: Click “Next”. 4 3 5 6 User Registration Step 6 - 7 of 11 Step 6: Enter your Preferred User ID. It will be used for subsequent log-on. Step 7: Enter all the remaining fields, indicate your consentby checking the declaration box and click on “Submit”. 6 7 7 7 User Registration Step 8 of 11 Step 8: An acknowledgement message will be shown on your screen upon successful submission. 8 User Registration Step 9 of 11 Step 9: An email will be sent to you from ias@notifications.sap.com to confirm that your account application has been submitted successfully. Click the link in the email to activate your account. If you do not receive the email in your inbox, please check your "spam" or "junk" folder. 9 User Registration Step 10 of 11 Step 10: Enter your preferred password and click Save. 10 User Registration Step 11 of 11 Step 11: The user registration is now completed. You can now close the browser window/tab. The button Continue can be ignored. Optional 11 Retrieval of Password Step 1 of 6 Step 1: If you have forgotten your password, click on the Account login issues link 1 12 Retrieval of Password Step 2 - 4 of 6 Step 2: Enter your registered email address. Step 3: Please select an option that is applicable. Step 4: Click on “Submit”. 2 3 4 13 Retrieval of Password Step 5 of 6 Step 5: An acknowledgement message will be shown on your screen. 14 Retrieval of Password Step 6 of 6 Step 6:You will receive an email with the link for you to reset your password. 15 Re-activation User Registration of Locked Account Step 1 of 6 Step 1: If you have not logged on for 180 days, your account will be locked. If your account is locked, click on the link “Account login issue” to re-activate your account. 1 16 Re-activation User Registration of Locked Account Step 2 - 4 of 6 Step 2: Enter your registered email address. Step 3: Please select an option that is applicable. Step 4: Click on “Submit”. 2 3 4 17 Re-activation User Registration of Locked Account Step 5 of 6 Step 5: An acknowledgement message will be shown on your screen. 18 Re-activation User Registration of Locked Account Step 6 of 6 Step 6:You will receive an email containing the link to reset your password. 19 Dashboard 20 Dashboard Features Log On to Access Dashboard User Particulars New Requests View Details & Perform Activities for the Requests Searched Download Manual Forms 21 Requesting for General Consultation (Gas and Electricity) Step 1 of 10 Step 1: From the dashboard, click on “Gas/Electricity General Consultation” option. 1 22 Requesting for General Consultation (Gas and Electricity) Step 2 of 10 Step 2: All the fields in the section “Details of Agency / Requester” are auto-populated. 2 23 Requesting for General Consultation (Gas and Electricity) Step 3 -4 of 10 Step 3: Scroll down the page and enter all required fields in the section “Details of Consultation”. Step 4: Click “Next”. 3 4 24 Requesting for General Consultation (Gas and Electricity) Step 5 of 10 Step 5: A preview of the completed form will be shown. Please check all the fields and click “Submit” when you have verified the details. 5 25 Requesting for General Consultation (Gas and Electricity) Step 6 - 7 of 10 Step 6: A pop-up window will display a message to show that the application was successfully submitted and an “Application/Consultation No.” will be generated. Step 7: Click “Upload” to proceed to the next page to upload your documents. 6 7 26 Requesting for General Consultation (Gas and Electricity) Step 8 - 9 of 10 Step 8: Click on the dropdown list for “File Description” and select the appropriate option. Browse through your computer for the required document(s) to be uploaded. Successfully uploaded document(s) will be displayed in the table below. Step 9: Click “Submit”. 8 9 27 Requesting for General Consultation (Gas and Electricity) Step 10 of 10 Step 10: A pop-up window will display a message to show that the documents have been successfully uploaded for the “Application/Consultation No.”. Click “OK” and you will be redirected to the dashboard. 10 28 Submitting Gas Transmission/Distribution Application Step 1 of 12 Step 1: From the dashboard, click on “Gas Transmission/Distribution Application” option. 1 29 Submitting Gas Transmission/Distribution Application Step 2 of 12 Step 2: All the fields in the section “Details of the Shipper/Retailer” are auto-populated. 30 Submitting Gas Transmission/Distribution Application Step 3 -4 of 12 Step 3: Scroll down the page and enter all required fields under “Details of the Project” and “Details of the Project Representative”. Step 4: Click “Next”. 3 For Shippers, only Transmission will be available. For Retailers, only Distribution will be available. For Shipper/Retailer, both options will be available. 4 31 Submitting Gas Transmission/Distribution Application Step 5a -6a of 12 Step 5a: If Transmission is chosen under Type of Application, the following page will be displayed as shown below. Enter all required fields in both sections. Step 6a: Click “Next” to return to the first page. 5a 6a 32 Submitting Gas Transmission/Distribution Application Step 5b -6b of 12 Step 5b: If Distributionis chosen under Type of Application, the following page will be displayed as shown below. Enter all required fields in both sections. Step 6b: Click “Next” to return to the first page. 5b 6b 33 Submitting Gas Transmission/Distribution Application Step 7 of 12 Step 7: The preview page will be shown. Please check all the fields and click “Submit” when details are verified. 7 34 Submitting Gas Transmission/Distribution Application Step 8 - 9 of 12 Step 8: A pop-up window will display a message showing that the application was successfully submitted and an “Application/Consultation No.” will be indicated. Step 9: Click “Upload” to proceed to the next page to upload your documents. 9 35 Submitting Gas Transmission/Distribution Application Step 10 - 11 of 12 Step 10: Click on the dropdown list for “File Description” and select the appropriate option. Browse through your computer for all the required document(s) to be uploaded. Successfully uploaded document(s) will be displayed in the table below. Step 9: Click “Submit”. 10 11 36 Submitting Gas Transmission/Distribution Application Step 12 of 12 Step 12: A pop-up window will display a message to show that the documents have been successfully uploaded for the “Application/Consultation No.”. Click “OK” and you will be redirected to the dashboard. 12 37 Submitting Gas Transmission/Distribution Consultation Step 1 of 12 Step 1: From the dashboard, click on the “Gas Transmission/Distribution Consultation” option. 1 38 Submitting Gas Transmission/Distribution Consultation Step 2 of 12 Step 2: All the fields in the section “Details of the Shipper/Retailer” are auto-populated. 39 Submitting Gas Transmission/Distribution Consultation Step 3 -4 of 12 Step 3: Scroll down the page and enter all required fields under “Details of the Project” and “Details of the Project Representative”. Step 4: Click “Next”. 3 For Shippers, only Transmission will be available. For Retailers, only Distribution will be available. For Shipper/Retailer, both options will be available. 4 40 Submitting Gas Transmission/Distribution Consultation Step 5a -6a of 12 Step 5a: If Transmission is chosen under Type of Consultation, the following page will be displayed as shown below. Enter all required fields in both sections. Step 6a: Click “Next” to go return to the first page. 5a 6a 41 Submitting Gas Transmission/Distribution Consultation Step 5b -6b of 12 Step 5b: If Distributionis chosen under Type of Consultation, the following page will be displayed as shown below. Enter all required fields in both sections. Step 6b: Click “Next” to return to the first page. 5b 6b 42 Submitting Gas Transmission/Distribution Consultation Step 7 of 12 Step 7: A preview page will be shown. Please check all the fields and click “Submit” when the details have been verified. 7 43 Submitting Gas Transmission/Distribution Consultation Step 8 - 9 of 12 Step 8: A pop-up window will display a message showing that the application was successfully submitted and an “Application/Consultation No.” will be indicated. Step 9: Click “Upload” to proceed to the next page to upload your documents. 9 44 Submitting Gas Transmission/Distribution Consultation Step 10 - 11 of 12 Step 10: Click on the dropdown list for “File Description” and select the appropriate option. Browse through your computer for the required document(s) to be uploaded. Successfully uploaded document(s) will be displayed in the table below. Step 11: Click “Submit”. 10 11 45 Submitting Gas Transmission/Distribution Consultation Step 12 of 12 Step 12: A pop-up window will display a message to show that the documents have been successfully uploaded for the “Application/Consultation No.”. Click “OK” and you will be redirected to the dashboard. 12 46 Activities You Can Perform on the Dashboard Dashboard Search Existing Requests View/Edit Form View Progress Download Forms as PDF Upload Documents Request for Cancellation Download Manual Forms 47 Activities You Can Perform on the Dashboard Search Existing Applications: Step 1 -2 of 2 Step 1: Enter the Application Number in “Consultation/Application No.” and click “Search”. Step 2: Select an application to view the different activities you can perform at the bottom of the screen. 1 2 48 Activities You Can Perform on the Dashboard Advanced Search Function: Step 1 of 2 Step 1:Click “Advanced Search” if you need to narrow down the search results. 1 49 Activities You Can Perform on the Dashboard Advanced Search Function: Step 2 of 2 Step 2: Enter search criteria. Click “Search” to display the request(s) that match(es) the criteria. Use asterisk (*) in place of unknown numbers (For example, 23* will show all Application Numbers starting with 23 while *45 will show all Application Numbers ending with 45). 2 50 Activities You Can Perform on the Dashboard View Form: Step 1 of 2 Step 1: To view a previously submitted requests, click “View Form”. 1 51 Activities You Can Perform on the Dashboard View Form: Step 2 of 2 Step 2: The preview of the application will be displayed, as shown in the example below. 52 Activities You Can Perform on the Dashboard Edit Form: Step 1 of 3 Step 1: To edit an application form, click “Edit Form” and follow the same steps as submitting new applications. 1 53 Activities You Can Perform on the Dashboard View Progress: Step 1 -2 of 2 Step 1: To view progress of a request/application, click “View Progress”. Step 2: A pop-up window will appear and display the progress of the application. 1 54 Activities You Can Perform on the Dashboard Download Form: Step 1 of 1 Step 1: You can click “Download as PDF” to download the form in PDF format. 1 55 Activities You Can Perform on the Dashboard Upload Documents: Step 1 of 4 Step 1: To upload documents, click “Upload Documents”. 1 56 Activities You Can Perform on the Dashboard Upload Documents: Step 2 -3 of 4 Step 2: Click on the dropdown list for “File Description” and select the appropriate option. Browse through your computer for all the required document(s) to be uploaded. Successfully uploaded document(s) will be displayed in the table below. Step 3: Click “Submit” after uploading all the required document(s). 2 3 57 57 Activities You Can Perform on the Dashboard Upload Documents: Step 4 of 4 Step 4: A pop-up window will display a message to show that documents have been successfully uploaded for the respective “Application/Consultation No.”. Click “OK” and you will be redirected to the dashboard. 58 Activities You Can Perform on the Dashboard Request For Cancellation: Step 1 -2 of 3 Step 1: To request for cancellation, click “Request For Cancel”. Step 2: A pop-up window will appear. Click “Yes”. 2 1 59 Activities You Can Perform on the Dashboard Request For Cancellation: Step 3 of 3 Step 3: Click “OK” to exit the pop-up window. 3 60 Activities You Can Perform on the Dashboard Download Manual Forms: Step 1 of 1 Step 1:Click on the link to download forms that at the bottom of the dashboard. Forms are downloadable in PDF format. 1 61 FAQs 62 FAQs Topic – User Account 1. How will I know that my user registration is successful? You will receive a confirmation email containing a link to activate your account. If you do not see any email from us in your inbox, please check your "spam" or "junk" folder. If your email address is entered wrongly during registration, you should submit a new registration. 2. Which information should I take note for my user registration? You should take note of your preferred user ID, customer number, password and most importantly the email address that you have used for registration. 3. What should I do if I forget my username and password? You should visit the eBusinessPortal login page and click on “Account login issues” button. Follow the on-screen instructions and you will receive an email containing a link for you to reset your password. 4. Why is my account locked? Your account will be locked if you enter your password wrongly for five times or if you do not log in for more than 90 days. For locked account, you can reactivate it by visiting the eBusiness Portal login page and click on “Account login issues” button Follow the on-screen instructions and you will receive an email containing a link to re-activate your account. 63 FAQs Topic – Dashboard 1. What are the functionalities of the dashboard? They are: Submitting new requests, viewing progress, uploading documents, viewing/editing form, downloading forms as PDF, requesting for cancellation and downloading manual forms. 2. How do I track my application/consultation status after submission? You may do a search on the dashboard in“View Progress” with the Application/Consultation Number. 3. Can I submit more than one type of services for general consultation at the same time? Yes, you can select Elect, Gas and SP Tel when submitting a single general consultation request. 4. Can I upload additional documents after submission? Yes, you may search for the document on the dashboard using the Application/Consultation Number. Use the “Upload Document” function on the dashboard to upload documents. 5. Who can I contact if I need assistance with the portal? Please email us at ebizenquiry@spgroup.com.sg. 6. What can I do if the webpage does not render properly? Please turn off the “Compatibility mode” for the web browser 64

asese k of em, hat the ainh is inilop s in m- ate gal les. this ort lts. ort and feancy ing lso ed ang in- GP Ka rs, of colrts ese the erga- the orrs. ith rmtahat yce to ur- TC) 5. system and has made a difference to a future generation of lawyers. 4 | TOPSTORIES The Singapore Power joins In the pipeline global utilities in plan to enlist startups CJ urges legal sector to embrace march of technology Sundaresh Menon endorses tech blueprint for Singapore courts over next five years By Claire Huang huangjy@sph.com.sg @ClaireHuangBT Singapore DEVELOPMENTS in technology have forced lawyers to rethink practice areas and legal eagles in Singapore must stride towards these advances “with receptive openness”. This, as technology is expected to improve the quality of services and lead to cost savings for law firms, and ultimately, for society, said Chief Justice Sundaresh Menon at the opening of the legal year at the Supreme Court on Monday. Already, online dispute resolution platforms that allow users to find resolution without having to litigate have been implemented in the Netherlands, CJ Menon said, adding that it is “likely just a matter of time” before for the courts over the next five years. A unified One Judiciary IT Steering committee would also be set up to review, revise and update the blueprint initiatives. In tandem, the Singapore Academy of Law (SAL) presented its Legal Technology Vision outlining the aims of adopting legal tech and incubating a legal tech scene here. One of the aims, specifically targeting small- and medium-sized law firms, is to encourage adoption of baseline technologies, including office productivity suites, billing and practice management systems. Another is to look into the possibility of collaborative and shared virtual platforms and workspaces, as well as web- and cloud-based tools that can be accessed remotely. This could create a virtual marketplace that matches demand for and supply of Supreme Court ■ Amendments to Criminal Procedure Code to establish Rules Committee expected later this year He also touched on the appointment of three Senior Counsels – judicial commissioner Edmund Leow who is returning to the private sector, the Attorney-General’s Chambers’ (AGC) solicitor-general Kwek Mean Luck, and deputy chief prosecutor of the these avenues that “blend negotiation, mediation and arbitration” legal services, provide information could By be applied Andrea in fields such as motor accident workplace injury yers clients. AGC, Francis Ng. Soh and rating tools for the benefit of law- claims, as well as insurance claims or A further goal is to create fresh sandrea@sph.com.sg disputes. legal technologies by finding ways to To harness technology to enhance link the legal sector up with innovative professionals from other discip- the @AndreaSohBT administration of justice, he has endorsed the technology blueprint lines, said Mr Menon. Singapore SINGAPORE Power has joined the By Claire start-up Huang bandwagon. The pilot programme, The launched grid operator owned by Temasek Holdings on huangjy@sph.com.sg by Chief Justice Sundaresh Menon at @ClaireHuangBT the opening of the legal year 2017, is Singapore expected to be expanded later to include shipping law and arbitration. said Mr Menon. TO help the public identify lawyers The move is meant to improve the who Monday have expertise in certain launched practice accelerator programme with eral, without seven disadvantaging other those interna- quality of Singapore’s legal services areas, the Singapore Academy of Law and the standard of the Bar in gen- (SAL) has rolled out a voluntary accreditation scheme so practitioners who choose to remain non-accredited, he said. can apply to have their skills recognisedtional utilities “Participation in to the scheme help will energy For a start, lawyers specialising be entirely voluntary and will not be building and construction law can apply under the Specialist Accreditation lawyers will continue to be able to exclusionary. Thus, non-accredited start-ups gain exposure to various Scheme. The first batch of accredited practise in their field, in the same way specialists markets in this field will around be announced in January 2018. Senior Counsel are nonetheless able senior lawyers are exempted. that those who are not world. appointed The Free Electrons accelerator programme Toyota aims come to on recruit board energy to Scania, test-bed start-ups truck to co-create platooning the system next generation Hwee Hwee of ideas year, and in their respective solutions research address- By Tan hweetan@sph.com.sg centres in Sweden and Japan. One of @HweetanBT the two companies will be selected ing future Singapore trends based on the outcomes in clean of the phase 1 energy and trials to proceed into phase 2 projected from 2018, during which trials and trucking industry.” IF the truck platooning trials starting from energy early 2017 go according efficiency, to plan, among other areas, and development of the technology multiple truckloads of cargo at Singapore’s port can be transported will take place in Singapore. between SP terminals said. by just one driver The trials in Singapore will initially in the near future. involve transporting containers from This autonomous freight technology calls for one human-driven truck Pasir Panjang Terminal to Brani Terminal the Singapore port. A 10-kilo- The firm initiated the programme to lead a convoy of one or more driverless with trucks. Coast Highway has been designated metre long test route along West movement. Dubai Electricity and Water Authority, Scania and Toyota to Electricity test-bed The Ministry of Transport and PSA for the phase 2 trials. The inter-terminal haulage may eventually be penned the agreements on Monday with scaled up to include Supply haulage within Board in Ireland, the truck platooning system for use the port area and between Pasir Panjang Terminals and the Tuas Port. on Singapore’s public roads. These agreements followed Energias a memorandum Taking de on truck Portugal, platooning will Innogy in of understanding inked by the Ministry of Transport and PSA in October well as allow for more freight move- help alleviate manpower shortage as Germany, Tokyo Electric Power Company truck platooning (Tepco), trials will Permanent and Secretary Origin for Trans- Energy and 2015 to collaborate and co-fund truck ment at night to ease traffic congestion. drivers needed. platooning projects. The take place in two phases over a port and Chairman of the Committee three-year period from January 2017 on Autonomous Road Transport in to December Ausnet 2019. Scania and Services Toyota Singapore, Pang Kin Keong Australia. said: Together the eight utilities have 73 mil- will undertake first phase of the “Trucking as we know it today is a and managers. truck platooning trials lasting about a highly labour-intensive industry. We lion end customers across more than 40 countries, and a combined net income of US$148 pany plans to billion. collaborate with A*Star By Amit Roy Choudhury Under the MOU, the British com- amit@sph.com.sg @AmitRoyCBT to establish technology centres here Singapore to exploit growing capabilities in Internet of Things (IoT) will and advanced be managed haul) applications. BRITISH The aero-engine programme maker Rolls-Royce and A*Star signed a manufacturing technology in the industrial, healthcare, transport and memorandum of understanding (MOU) by on Jan two 9 to advance accelerator its digital other sectors. The partners proposed centres in Silicon capabilities and, at the same time, facilitate the growth of the supporting sensor technology design laboratory dustries can benefit from”. are likely to include a collaborative Valley: New Energy Nexus and swissnex in Singapore San since 1950, Francisco. conics. It may also include digital ecosystem in Singapore. on developing IoT sensors using Rolls-Royce, which has been nanotechnology and microelectron- present They a collaborative have extensive systems networks business. At its Se- create in solutions the to innovation connect sensors ecosyssiders the country a key regional hub computational science development for its civil, defence, marine and laboratory, among other purposes, to power letar campus it assembles and tests with the digital value chain, including aero engines that power the Airbus analytics software, applications 380 tem and the Boeing and 787 Dreamliner. have design experience and cybersecurity. and expertise patented in hollow, connecting titanium turing capabilities innovators, including digital said SP. Singapore is also the only place outside of the UK where it manufactures tegic development of future manufac- The MOU also proposes the stra- its wide-chord fan blade. manufacturing and advanced manu- As part of the six-month programme, 12 start-ups will gain exposure to various markets around the world by collaborating with major utility firms in three separate week-long modules in Silicon Valley, Lisbon and Dublin, and Singapore. The Singapore leg, as the final module, will focus on contracting pilot projects between the start-ups and utilities, according to the Free Electrons website. It will also include an overview of Singapore’s startup ecosystem and market, a final pitch event and an awards ceremony. In between modules, there will be ongoing conversations in the form of technical and business mentoring, and discussions on pilot opportunities. Being part of Free Electrons allows SP to foster international collaboration with some of the world’s largest international utilities, as well as partner some of the world’s most promising startups to develop solutions that could shape Singapore’s, and the world’s, energy future, he added. The initiative by the eight utilities comes at a time of tremendous industry transformation worldwide due to the growing popularity of renewable energy, the decentralisation of the energy system, regulatory uncertainties and disruptive new technologies. In Singapore, the electricity market is also set to be fully liberalised from mid-2018 onwards. Already, numerous independent electricity retailers banking on technology for a competitive edge have entered the market in the past two years, BT recently reported. The Free Electrons programme is open for applications from Jan 9 to Feb 28 this year. The selected start-ups will be announced in April. ■ Civil Justice Commission to wrap up review of processes by year-end ■ Review of medical litigation procedures to be finalised this year ■ Refinement of the Singapore International Commercial Court's rules under way State Courts ■ Employment Claims Tribunal − set up to help employees resolve salary-related disputes in a fast and affordable way − is expected to operate in April ■ New State Courts Tower to be operational by 2020 Family Justice Courts ■ Tweaks to the family justice system are in progress, including devising norms for child maintenance to be based on actuarial data and setting clear professional standards for practitioners In closing his speech, the Chief Justice paid a tribute to outgoing Attorney-General (AG) VK Rajah, who steps down on Jan 13. Congratulating Mr Rajah for his “many remarkable to practise as advocates. But accreditation will function as a mark of recognition that a particular lawyer in fact has particular skills and expertise,” The scheme will have two tiers: a lower tier (accredited specialist) for younger legal practitioners and an upper tier (senior accredited specialist) for more experienced legal practitioners. Candidates will be selected by a panel comprising judges, legal practitioners and industry professionals. The assessment is based on the candidate’s involvement in the practice area and panel interview, among other things. Younger lawyers will have to sit an examination while face a shortage of truck drivers. In this regard, truck platooning technology presents us with an opportunity to boost productivity in both the port PSA International’s regional CEO for South-east Asia, Ong Kim Pong said the progress made in truck platooning “underlines our joint commitment to being future-ready, while also helping us to continue to serve our customers better through fast and efficient inter-terminal container The Business Times understands under 2 million teus (20 foot equivalent units) of cargo annually are being transported between terminals using trucks. One industry observer estimated using truck platoons with one lead and two autonomous trucks in each platoon, PSA may save S$10 million annually or S$7 per teu moved over land by reducing the number of Mr Pang said that by taking on truck platooning, truck drivers will be offered opportunities to take on higher-skilled roles as fleet operators This falls in line with a drive in the facturing technologies and processes for manufacturing, assembly and MRO (maintenance, repair and over- Ian Davis, Rolls-Royce chairman, said that by “sharing our world leading expertise in digital technology”, Rolls-Royce and A*Star can together build a digital ecosystem “that all in- Mr Davis said that with its Smart Nation initiative, Singapore has demonstrated that it is “continually transforming, able and inventive”. That is why Singapore is a compelling partner to work with on “some of our digital strategy streams”, he added. He said that the MOU would expand and deepen the company’s capabilities in Singapore. He added that 90 per cent of the company’s sales comes from outside its UK home market. He added: “Today 50 per cent of Source: Singapore Supreme Court The specialist accreditation will have to be renewed every two years. SAL said the scheme is expected to benefit more than 900 legal practitioners who practise building and construction law. Former Law Society president and senior counsel Lok Vi Ming, who now runs his own dispute resolution practice, welcomed the accreditation scheme as it will “encourage practitioners to keep up with latest developments in a particular industry or practice area” and will ramp up different expertise. “The public is always looking for product differentiation – people who can deliver better in a particular area larger maritime industry to align job profiles with the aspirations of younger, more technologically savvy Singaporeans. Mr Ong opined that it is timely to move on to the next steps in developing autonomous truck platooning technology as PSA prepares for its future terminals in Tuas. PSA is building the next-generation port (NGP) from our aircraft (engine) sales come from Asia, in 20 years 70 per cent of of our sales will come from this region.” Singapore’s importance lies in the fact that it is a major engine repair and maintenance centre of the company. A*Star chairman, Lim Chuan Poh, noted that Singapore is the largest aviation hub in Asia. The total output from the aerospace industry in Singapore is worth S$8.3 billion out of which 90 per cent comes from MRO activities and the rest from manufacturing. The sector employs 20,000 highly-skilled talent with the vast majority being locals, Mr Lim said. Singapore hosts more than 100 aerospace companies. These include multinationals such as Airbus, Boeing, Bombardier and Rolls-Royce, and local enterprises such as ST Aerospace, SIA Engineering Com- achievements over the course of more than three decades in the law”, Mr Menon said: “You have devoted yourself tirelessly to advancing the interests of justice throughout your career. There can be no higher calling for a lawyer; and you have discharged it with great distinction.” Veteran lawyer Lucien Wong has been appointed the new AG and will serve a three-year term. Prime Minister Lee Hsien Loong also thanked Mr Rajah for his outstanding contributions to Singapore in a valedictory letter dated Jan 4. “Of particular note were your decisions that concerned criminal law. You delivered landmark rulings that clarified the law on criminal liability for common intention, as well as aspects of the law on sentencing. These Voluntary scheme started to accredit specialist lawyers One driver, multiple trucks Driver in first container truck leading 3* driverless trucks Lead vehicle linked to the platoon via wireless communications of expertise and if you have a mark of excellence that is presented to them, they will gravitate towards that mark,” added Mr Lok. The SAL is also developing the Legal Industry Framework for Training and Education (Lifted), which is part of the nationwide SkillsFuture initiative and will help lawyers develop core and specialist competencies in their areas of practice. For a start, Lifted will identify competencies and courses for corporate and commercial law, family law, legal technologies and legal support roles. It will be implemented in phases this year, starting with legal support roles. scratch at Tuas. Smarter, greener and automated, the NGP at Tuas will feature technology-boosting efficiency and productivity as well as improving safety and security. PSA is also test-bedding automated guided vehicles (AGVs) at the Pasir Panjang Terminal. The AGV technology is intended to be implemented at the NGP at Tuas. Rolls-Royce signs MOU with A*Star to deepen collaboration CJ Menon also paid tribute to outgoing Attorney-General VK Rajah (inset), who steps down on Jan 13. PHOTO: THE STRAITS TIMES, FILE PHOTO Coupling and de-coupling to allow other road users to cross between platoon vehicles Incorporates vehicle detection, anti-collision and lateral control technologies for safety *Number of trucks in each platoon may vary according to trial results. Source: PSA and Ministry of Transport pany, Wah Son Engineering, and Ka Shin Technologies. Mr Lim noted that over the years, Rolls-Royce has proven to be one of A*Star’s most valuable partners in collaborative research that “kick-starts innovation” for the industry. “These initiatives not only contribute to the local aerospace sector, but to the overall manufacturing landscape in Singapore,” he added. In 2007, Rolls-Royce joined the A*Star Aerospace Programme consortium as one of its founding members. In 2011, it established a Joint Lab with A*Star’s Institute of High Performance Computing (IHPC) in computational engineering. Mr Lim added that Singapore worked with Rolls-Royce and a few other industry partners to set up the Advanced Remanufacturing and Technology Centre (ARTC) which was officially opened in 2015. Business Times | Tuesday, January 10, 2017 judgements reflected your commitment to a fair criminal justice system that tempers justice with compassion,” Mr Lee wrote. He added that Mr Rajah has done much to improve Singapore’s legal system and has made a difference to a future generation of lawyers. Singapore Power joins global utilities in plan to enlist startups By Andrea Soh sandrea@sph.com.sg @AndreaSohBT Singapore SINGAPORE Power has joined the start-up bandwagon. The grid operator owned by Temasek Holdings on Monday launched an accelerator programme with seven other international utilities to help energy start-ups gain exposure to various markets around the world. The Free Electrons accelerator programme aims to recruit energy start-ups to co-create the next generation of ideas and solutions addressing future trends in clean energy and energy efficiency, among other areas, SP said. The firm initiated the programme with Dubai Electricity and Water Authority, Electricity Supply Board in Ireland, Energias de Portugal, Innogy in Germany, Tokyo Electric Power Company (Tepco), and Origin Energy and Ausnet Services in Australia. Together the eight utilities have 73 million end customers across more than 40 countries, and a combined net income of US$148 billion. The programme will be managed by two accelerator partners in Silicon Valley: New Energy Nexus and swissnex San Francisco. They have extensive networks in the innovation ecosystem and have experience and expertise in connecting innovators, said SP. As part of the six-month programme, 12 start-ups will gain exposure to various markets around the world by collaborating with major utility firms in three separate week-long modules in Silicon Valley, Lisbon and Dublin, and Singapore. The Singapore leg, as the final module, will focus on contracting pilot projects between the start-ups and utilities, according to the Free Electrons website. It will also include an overview of Singapore’s startup ecosystem and market, a final pitch event and an awards ceremony. In between modules, there will be ongoing conversations in the form of technical and business mentoring, and discussions on pilot opportunities. Being part of Free Electrons allows SP to foster international collaboration with some of the world’s largest international utilities, as well as partner some of the world’s most promising startups to develop solutions that could shape Singapore’s, and the world’s, energy future, he added. The initiative by the eight utilities comes at a time of tremendous industry transformation worldwide due to the growing popularity of renewable energy, the decentralisation of the energy system, regulatory uncertainties and disruptive new technologies. In Singapore, the electricity market is also set to be fully liberalised from mid-2018 onwards. Already, numerous independent electricity retailers banking on technology for a competitive edge have entered the market in the past two years, BT recently reported. The Free Electrons programme is open for applications from Jan 9 to Feb 28 this year. The selected start-ups will be announced in April. Source: The Business times © Singapore Press Holdings Limited. Permission required for reproduction.

Media Release SP Group Offers EV Full Charging In 30 Minutes Singapore, 9 January 2019 – Electric vehicle (EV) users can now fully charge their vehicles in 30 minutes at SP Group’s (SP) island-wide charging network, with the largest number of fast direct current (DC) chargers. SP is building Singapore’s largest public EV charging network with 1,000 points, including 250 DC charging points, by 2020. SP’s first wave of 38 charging points are located at commercial buildings, industrial sites and educational institutions. (See Annex for the list of charging locations) The locations are close to amenities such as food centres, offering drivers greater convenience while waiting for their vehicles to be charged. There are 19 high-powered 50kW direct current (DC) charging points and the other 19 are 43kW alternating current (AC) charging points. These are among the fastest EV charging points in Singapore. The 50kW DC chargers can fully charge a car in 30 minutes. Over the next few years, SP will introduce more high-powered DC charging points of up to 350kW. Other than SP’s, there are six other DC chargers in Singapore. SP’s new additions will be a game-changer in improving the charging turnaround time for EV drivers in Singapore. EV drivers can also enjoy at least 50 per cent cost savings compared to typical Internal Combustion Engine (ICE) vehicles for every kilometre travelled. The cost of using SP charging points will be regularly adjusted, mainly influenced by the prevailing electricity costs in Singapore. “Our nation-wide public charging network offers EV drivers fast charging, with greater convenience and a seamless experience through our digital solution, at cost-competitive rates. This will encourage wider adoption of green mobility in Singapore, and enable drivers to save cost,” said Mr Wong Kim Yin, Group Chief Executive Officer of SP Group. EV drivers can use SP Group’s charging service through the SP Utilities mobile application where they can search for the nearest available charging points, receive updates on their charging sessions and make payment. This first wave of locations includes Singapore Polytechnic. The SP charging points there will also serve as an education and research platform, as part of Singapore Polytechnic’s engineering curriculum to train students and adult learners. Thought this collaboration, SP Group and Singapore Polytechnic aim to develop new skills related to EVs and related charging technologies for Singapore. SP Group is also showcasing its charging points at the Singapore Motorshow 2019 at Suntec City from 10 to 13 January 2019. They will be located at the BMW and Hyundai booths. About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. About 1.5 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. SP Group also drives digital solutions to empower customers to manage their utilities, reduce consumption and save cost. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG and on Twitter @SPGroupSG. ANNEX: List of charging locations

Search SP Group Vietnamhttps://www.spgroup.com.sg/about-us/international/vietnam OverviewChinaVietnamThailandAustralia Vietnam With the transition to renewable energy and a drive towards energy efficiency in Vietnam, SP Group is building on these developments to export and acquire expertise and assets in Vietnam. We set up an office in Ho Chi Minh City in 2020 to pursue Searchhttps://www.spgroup.com.sg/search?tag=vietnam Search SP Group Vietnamhttps://www.spgroup.com.sg/about-us/international/vietnam OverviewChinaVietnamThailandAustralia Vietnam With the transition to renewable energy and a drive towards energy efficiency in Vietnam, SP Group is building on these developments to export and acquire expertise SP Group Acquires First Solar Farm Assets of 100MWP in Vietnamhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-Acquires-First-Solar-Farm-Assets-of-100MWP-in-Vietnam Media Release SP Group Acquires First Solar Farm Assets of 100MWP in Vietnam SP GROUP ACQUIRES FIRST SOLAR FARM ASSETS OF 100MWP IN VIETNAM: The two solar farms located in the Phu Yen Province will generate 130 GWh of green electricity annually, amounting to an avoidance of 105,000 tonnes in carbon [20230306]+Media+Release_SP+Group+Acquires+First+Solar+Farm+Assets+of+100MWp+in+Vietnam.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/19ac2aa3-5a17-4723-83b1-7d03ad6981fd/%5B20230306%5D+Media+Release_SP+Group+Acquires+First+Solar+Farm+Assets+of+100MWp+in+Vietnam.pdf?MOD=AJPERES&CVID= Media Release SP GROUP ACQUIRES FIRST SOLAR FARM ASSETS OF 100MWP IN VIETNAM • The two solar farms located in the Phu Yen Province will generate 130 GWh of green electricity annually, amounting to an avoidance of 105,000 tonnes in carbon emissions each year. • This is part of SP Group’s ambition SP Group donates 1 billion VND to support families affected by Typhoon Yagihttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-donates-1-billion-VND-to-support-families-affected-by-Typhoon-Yagi Media Release SP Group donates 1 billion VND to support families affected by Typhoon Yagi Hai Phong City, Vietnam, 2nd Oct, 2024 – SP Group (SP) has made a donation of one billion VND (SGD53,000) in support of families who have been displaced by the effects of Typhoon Yagi, The donation, through [20210524] Media Release - SP Group inks MOU with BCG Energy to Invest in Renewables in Vietnamhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/ffc72487-c8fe-4e30-9842-6b95c2652239/%5B20210524%5D+Media+Release+-+SP+Group+inks+MOU+with+BCG+Energy+to+Invest+in+Renewables+in+Vietnam.pdf?MOD=AJPERES&CVID= News Release SP GROUP INKS MOU WITH BCG ENERGY TO INVEST IN RENEWABLES IN VIETNAM Singapore, Vietnam, 24 May 2021 – SP Group (SP) and BCG Energy Joint Stock Company (BCG Energy), a wholly owned subsidiary of Bamboo Capital JSC, signed a Memorandum of Understanding (MoU) to invest in renewable SP Group Inks MOU with BCG Energy to Invest in Renewables in Vietnamhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-Inks-MOU-with-BCG-Energy-to-Invest-in-Renewables-in-Vietnam News Release SP Group Inks MOU with BCG Energy to Invest in Renewables in Vietnam Singapore, Vietnam, 24 May 2021 – SP Group (SP) and BCG Energy Joint Stock Company (BCG Energy), a wholly owned subsidiary of Bamboo Capital JSC, signed a Memorandum of Understanding (MoU) to invest in renewable [20220516]+Media+Release+-+SP+Group+and+NuriFlex+To+Install+Rooftop+Solar+Power+For+TKG+Taekwang+Vina.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/24420397-1e84-4802-90fd-dbff32e89eef/%5B20220516%5D+Media+Release+-+SP+Group+and+NuriFlex+To+Install+Rooftop+Solar+Power+For+TKG+Taekwang+Vina.pdf?MOD=AJPERES&CVID= have signed power purchasing agreements (PPAs) with TKG Taekwang Vina, a manufacturing leader in Vietnam, to develop and install up to 20 Megawatt-peak (MWp) of rooftop solar power at three mega factories for TKG Taekwang Vina. Representatives from the Korean Chamber of Commerce and Industry were SP Group and Nuriflex to Install Rooftop Solar Power for TKG Taekwang Vinahttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-and-NuriFlex-to-install-rooftop-solar-power-for-TKG-Taekwang-Vina have signed power purchasing agreements (PPAs) with TKG Taekwang Vina, a manufacturing leader in Vietnam, to develop and install up to 20 Megawatt-peak (MWp) of rooftop solar power at three mega factories for TKG Taekwang Vina. Representatives from the Korean Chamber of Commerce and Industry were SP Group Secures First Solar Project in Vietnam Through Joint Venture with BCG Energyhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/98294918-c5e2-499f-ab55-955402c6c993/SP+Group+Secures+First+Solar+Project+in+Vietnam+Through+Joint+Venture+with+BCG+Energy_+Press+Release_Final.pdf?MOD=AJPERES&CVID= News Release SP GROUP SECURES FIRST SOLAR PROJECT IN VIETNAM THROUGH JOINT VENTURE WITH BCG ENERGY • Joint venture targets 500MWp of rooftop projects by 2025 • Agreement secured with Vinamilk – Vietnam’s largest dairy company, to install up to 25 MWp of rooftop solar across various properties SP Group Secures First Solar Project in Vietnam Through Joint Venture with BCG Energyhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-Secures-First-Solar-Project-in-Vietnam-Through-Joint-Venture-with-BCG-Energy News Release SP Group Secures First Solar Project in Vietnam Through Joint Venture with BCG Energy   Joint venture targets 500MWp of rooftop projects by 2025 Agreement secured with Vinamilk – Vietnam’s largest dairy company, to install up to 25 MWp of rooftop solar across various properties [20210524] The Business Times Online - SP Group signs MOU with BCG Energy to invest in renewables in Vietnamhttps://www.spgroup.com.sg/dam/jcr:827c9755-0da6-4da1-9205-08b6543a302e ENERGY & COMMODITIES SP Group signs MOU with BCG Energy to invest in renewables in Vietnam � MON, MAY 24, 2021 - 12:02 PM GAYLE GOH � gaylegoh@sph.com.sg NATIONAL grid operator SP Group (SP) and BCG Energy announced on Monday that they have signed a memorandum of understanding (MOU) to invest 1 2 3 4 5 ..... 13

How to Apply For Electricity Connection This handbook is published by SP Group October 2023 Procedures and requirements highlighted in this handbook are correct at the time of printing. Any changes that may arise will be reflected in the next edition. ISBN: 981-04-6932 Important Contact Numbers Tel No General Enquiry Application for Connection to Transmission System 6916 7200 Consumer Connection Agreement Contracts Section 6916 7231 Testing and Turn-on Appointment Supply Application Section 6916 7200 Installation Section 6916 7744 / 6916 7430 Opening of Utilities Accounts Enquiry 1800-222 2333 Endorsement of Substation Drawings East zone 6916 8557 West zone 6916 8679 Installation of Meters Elect Meters 6916 8555 i Table of Contents 1. General Information ................................................................................................................................................... 1 1.1 Introduction .................................................................................................................................................................. 1 1.2 Connection Voltages and Supply Frequency ................................................................................................. 1 1.3 Submission of Application ..................................................................................................................................... 2 1.4 Provision of a Substation ........................................................................................................................................ 3 1.5 Domestic Premises and Load Requirement not exceeding 45kVA ....................................................... 3 1.6 Meter ............................................................................................................................................................................. 3 1.7 Tariffs for Non-Contestable Customers ............................................................................................................ 4 1.8 Payments for Electricity Charges by Contestable Customers .................................................................. 4 1.9 Opening Account and Payment of Security Deposit for Use of System (UOS) Charges ............... 4 1.10 Termination of Account .......................................................................................................................................... 4 1.11 Disconnection of Service Cables upon Termination of Account ............................................................ 5 1.12 General ......................................................................................................................................................................... 5 2. Application For Load Connection ......................................................................................................................... 6 2.1 Load Connection ....................................................................................................................................................... 6 2.2 Consultation ................................................................................................................................................................ 6 2.3 Application .................................................................................................................................................................. 6 2.4 Processing of Application ...................................................................................................................................... 6 2.5 Commencement of Work ...................................................................................................................................... 7 2.6 Type of Premises ....................................................................................................................................................... 7 2.7 Premises in Private Housing, Industrial Estates, Commercial Developments Requiring Provision of Low Tension (LT) Distribution Network ....................................................................................................... 8 2.8 Provision of Substation ............................................................................................................................................ 8 2.9 Service Connection Cables ................................................................................................................................... 9 2.10 Opening of Account for Upgrading/ Downgrading of Electricity Supply (Assuming No Change in Contestability Status) .......................................................................................................................... 9 2.11 Consultation for Transmission Connection..................................................................................................... 10 2.12 Application for Transmission Connection ....................................................................................................... 10 2.13 Lead-Time for Application of Transmission Connection ........................................................................... 10 2.14 Technical Requirements of Distributed Generation and New Extra / Ultra High Tension Connection ................................................................................................................................................................. 12 2.15 Technical Requirements of Solar Photovoltaic (PV) Connection ........................................................... 12 3. Transmission Charges .............................................................................................................................................. 13 3.1 Connection Agreement ......................................................................................................................................... 13 3.2 Use of System (UOS) Charges ............................................................................................................................. 13 4. Energisation and Turn-on Procedure .................................................................................................................. 15 4.1 General ........................................................................................................................................................................ 15 4.2 Premises Electrical Installations that are previously Inspected and Energised ................................. 15 4.3 Premises with Direct Connection from SPPA’S Transmission System ................................................... 16 4.4 Non-Domestic Premises ........................................................................................................................................ 17 4.5 Booking an Appointment ...................................................................................................................................... 18 4.6 Making an Appointment for Energisation of Service Connection Direct from SPPA’s Transmission System - Load Requirement not Exceeding 45kVA ......................................................... 19 4.7 Load Requirement Exceeding 45kVA Up to 22kV Supply Voltage ....................................................... 19 4.8 Submission of Application for New EHT and HT Consumers who wish to be Contestable at Time of Turn-On ....................................................................................................................................................... 19 4.9 Premises with Indirect Connection - Load Requirement not Exceeding 45kVA (i.e. Premises in a Multi-Metered Development) ......................................................................................................................... 20 4.10 Load Requirement Exceeding 45kVA (Multi-Metered Building Scheme) ......................................... 20 4.11 Modification to an Existing Electrical Installation .......................................................................................... 21 ii 4.12 Submission of Completion Certificate for Modification of Small Electrical Installation (Exempted from Licensing) .................................................................................................................................. 21 4.13 Licence to Use or Operate an Electrical Installation................................................................................... 22 4.14 Certificates and Statements for First Energisation of Service Connection ......................................... 22 4.15 Statement of Turn-On of Electricity .................................................................................................................. 22 4.16 Amalgamation of New and Existing Connections ...................................................................................... 22 4.17 Lead-Times for Application for Service Connection.................................................................................. 22 4.18 Normal Lead Time for Energisation of Service Connection Up to 22kV ............................................ 23 4.19 Fast Track Connection Scheme ......................................................................................................................... 24 4.20 Notes to be Read in Conjunction with Application Procedure ............................................................. 25 4.21 Opening an Account ............................................................................................................................................. 25 4.22 Handover of Completed Substation ............................................................................................................... 26 4.23 Installation of Current Transformer Operated Meters ............................................................................... 27 4.24 Procedure for Application for Licence to Use or Operate an Electrical Installation ...................... 27 4.25 Conditions for the Issue of the Licence .......................................................................................................... 27 4.26 Procedure for De-Energisation / Disconnection of Service Cables ..................................................... 27 5. Customer's Installation Requirements ................................................................................................................ 28 5.1 Requirements for HT and LT Connection for 22kV and below ............................................................. 28 5.2 Requirements for 22kV and 6.6kV Customer Connection....................................................................... 30 5.3 Requirements for LT Supply Connection ........................................................................................................ 31 5.4 Requirements for EHT Connection for 66kV and 230kV ........................................................................... 31 5.5 Requirements for 66kV and 230kV Customer Connection ...................................................................... 31 5.6 Information on SPPA Network Earthing System for 230kV, 66kV and 22kV ...................................... 33 6. Metering Requirements ......................................................................................................................................... 34 6.1 General ....................................................................................................................................................................... 34 6.2 Location of Meter ................................................................................................................................................... 36 6.3 Grouping of Meters................................................................................................................................................ 36 6.4 Meter Service Board Specifications (Single-Phase and 3-Phase Services, not Exceeding 100A per Phase) .................................................................................................................................................................. 39 6.5 Wiring, Layout of Meters, MCBs, etc. in Centralised Meter Rooms, Meter Compartments / Riser Ducts / Cupboards ....................................................................................................................................... 39 6.6 Submission of Layout Plans ................................................................................................................................ 40 6.7 Meters for 3-Phase Low Tension Connection (Exceeding 100A per Phase) .................................... 40 6.8 Meter Installation Requirements ....................................................................................................................... 40 6.9 Low Tension Current Transformer Enclosure ................................................................................................41 6.10 High Tension/ Extra-High Tension Metering .................................................................................................41 6.11 Specifications for High Tension Metering Current Transformers .......................................................... 42 6.12 Specifications for High Tension Metering Voltage Transformers ......................................................... 42 6.13 Testing of Metering CTs and VTs’ ..................................................................................................................... 43 6.14 Miscellaneous Metering Requirements .......................................................................................................... 43 6.15 Contestable Customers ........................................................................................................................................ 45 6.16 Maintenance Procedure ....................................................................................................................................... 45 7. Appendices ............................................................................................................................................................... 47 1 Letter of Consent for Submission of Application for Electricity Supply …………………… ................... 48 3 Letter of Consent from the Landlord / Management Corporation (Form CS/3) .......................... 49 4 Letter of Consent from Housing & Development Board (Form CS/3H) ………….. ............................. 50 5 Request to Handover Substation ………………………………………………… ........................................................... 51 7 Application for Interbank GIRO ………………………………………………….…… ..................................................... .52 9 Types and Layout of Substation …………………………………………………..…....................................................... 53 10 Submission of Substation Site and Layout Plans ………………………………….. .............................................. 54 11 22kV/LV Substation (9 Drawings) ………………………………………………… ......................................................... 55 12 Heavy Aluminum Louvered Doors for Electric Substation (5 Drawings) …… .................................... 64 13 Gate Details (1 Drawing)…………………………………………………….. ……… .............................................................69 14 Checklist for Substation Building Plan Submission ……………………………….. ............................................. 70 15 Substation Layout Requirements to be Incorporated in the Architectural Plans ............................. 71 15.1 Wooden Mandrel ……………………………………………………………………… .............................................................. 75 15.2 Aluminium Louvre (Double Banked) for Switch Room…………………………………………………………………76 16 General Requirements for Transmission Substation (66kV Only)… ……………. .................................... 78 iii 17.1 Engineering Requirements for Customer’s 22kV and 6.6kV Main Incoming Switchgear ........... 80 17.2 Engineering Requirements for Customer’s LV Main Incoming Switchgear ……................................ 81 17.3 Engineering Requirements (Type 1) - Customer 66kV Feeder Connection ……............................... 82 17.4 Engineering Requirements (Type 2) - Customer 66kV Feeder – Transformer Connection With 66kV Isolator / Circuit Breaker) ………………………………… ................................................................................ 83 17.5 Engineering Requirements (Type 3) - Customer 230kV Feeder Connection ................................. 84 17.6 Engineering Requirements (Type 4) - Customer 230kV Feeder – Transformer Connection …………………………………………………………………………................................................................................................ 85 19 Statement for De-Energisation/ Re-Energisation (SDRE) ………………………… ..........................................86 20 Certificate of Readiness for the Energisation of Service Connection (COR) ……............................. 87 21 Request from Contestable Customer for Installation of Electricity kWH Meter (Form CS/6) …………………………………………………………………………… ...................................................................89 22 Request for Installation of Electricity kWH Meter for Load Exceeding 45Kva (Form CS/7) …. ......................................................................................................................................................... 90 23 Application for Appointment for Energisation of Service Connection …… ........................................ 91 24 Technical Requirements for Service Cable and Meter Compartment for Landed Houses …………………………………………………………………………………....................................................................................... 92 24.1 Standard Meter Compartments at Gate Pillar …………………………………………………...................................93 25 Standard Meter Board ……………………………………………………………….............................................................. 94 26 Standard Size for Single-Phase Meter Board …………………....………………. ................................................. 95 27 Standard Size for Three-Phase Meter Board ……………………………………….................................................96 28 CT Meter Panel for Low Voltage Supply …………………………………………….................................................. 97 29 Methods for Sealing Metering Panels …………………………………………………………........................................98 30 Enclosure for Low Voltage Metering Current Transformers …………………….........................................99 31 HV Metering Kiosk Requirements for 1 or 2 Feeders ….………………………….. ........................................ 100 32 HV Metering Kiosk Requirements for 3 or 4 Feeders …………………………….. ......................................... 101 33 HV Metering Panel Requirements for 1 or 2 Feeders …………………………….. ......................................... 103 34 Metering VTs Voltage Ratio, Sequence & Phase Angle Tests Report ………….................................. 104 35 Basis for the Service Connection Charge ………………………………………….. ............................................... 105 35.1 Use-Of-System Charges ..................................................................................................................................... 106 36 Standard Service Connection Cables …………………………………………….… .................................................. 110 37 Certificate of Compliance (COC) …………………………………………………….. .................................................... 111 38 Statement of Turn-On of Electricity (SOTO) ……………………………………….. ............................................... 112 39 Requirements for Embedded Generation Facility / Intermittent Generation Sources (IGS)……………. ............................................................................................................................................................ 113 39.1 Terms and Conditions for Capped Capacity Scheme (CCS) ……………………....................................... 115 39.2 Terms and Conditions for Extended Capped Capacity Scheme (ECCS) ………. .............................. 117 40 Application for Electricity Installation Test up to 45kVA (Form CS/12) ………….................................. 119 41 Application for Contestability Status & Market Support Services ……………………….......................…120 43 Completion Certificate for Modification of Electrical Installation ………………… .................................127 44 Certificate of Fitness of Residential Unit (Form E) ………………………………............................................ ...128 45 Change in Design Licensed Electrical Worker …………………………………............................................. …..129 46 Technical Requirements of Distributed Generation and New Extra / Ultra High Tension Connection …………………………………...............................................................................................................…..130 iv 1. General Information 1 1.1 Introduction General Information 1.1.1 SP Services Ltd (SPSL), SP PowerAssets Ltd (SPPA) and SP PowerGrid Ltd (SPPG) are subsidiaries of Singapore Power Ltd. SPSL provide support services for the electricity market. It receives requests for electricity service connection; offers terms and conditions of service connection; arranges for service connection energisation/turnon; and collects transmission charges, security deposits and charges for other services on behalf of SPPA. SPSL also bills customers for consumption. SPPA is the Transmission Licensee and owner of the transmission and distribution network. SPPG, the managing agent for and on behalf of SPPA, develops, operates and maintains the transmission and distribution facilities. 1.1.2 The supply of electricity and electrical installation practices are governed by the Electricity Act and its subsidiary legislation. 1.1.3 “Customer” and “consumer” shall have the same meaning in this handbook. 1.2 Connection Voltages and Supply Frequency 1.2.1 In Singapore, customers’ installations are connected at the following voltages: (a) Transmission voltage of 66kV and 230kV (b) Distribution voltage of 230V, 400V, 6.6kV and 22kV (may vary within ± 6%) 1.2.2 The supply voltages are classified in the following categories: (a) Low Tension (LT) refers to 230V, single-phase and 400V, 3-phase (b) High Tension (HT) refers to 22kV and 6.6kV (c) Extra-High Tension (EHT) refers to 66kV (d) Ultra-High Tension (UHT) refers to 230kV 1 1.2.3 The following connection schemes are provided, according to customers’ load requirements. It shall apply to new and existing customers, including customers who are revising their Contracted Capacity. The power factor shall be based on 0.85. (a) Low Voltage, 50 Hz: • 230V, single-phase, up to a maximum of 23kVA, 100A • 400V, 3-phase, 4-wire system, up to a maximum of 5000kVA per substation (b) 22kV, 50 Hz, 3-phase, 3-wire system for a Contracted Capacity: • between 1,700kW and 12,750kW for 2 HT 22kV services • between 12,751kW and 25,500kW for 4 HT 22kV services (c) 66kV, 50 Hz, 3-phase, 3-wire system for a Contracted Capacity: • between 25,501kW and 84,999kW for service connection from the nearest feasible 66kV substation • between 85,000kW and 169,999kW for service connection from the nearest feasible 66kV source station (d) 230kV, 50Hz, 3-phase, 3-wire system for connection with minimum Contracted Capacity of 85,000kW 1.2.4 Where the customer requires a connection voltage and/or frequencies that differ from those specified above, the customer is required to provide, install and maintain the necessary transformation equipment. 1.3 Submission of Application 1.3.1 SPSL serves as a one-stop customer service centre. It receives all application forms on behalf of SPPA, and responds to all applications made by the Licensed Electrical Worker (LEW), who acts as the customer’s agent for connection to the transmission system. SPSL may, in its sole and absolute discretion, deal with the customer directly. 1.3.2 Customers applying for their installations to be connected to SPPA’s transmission system must submit their applications through their LEWs. Every application must be accompanied by all supporting documentation requested by SPSL, including a letter of consent as shown in Appendix 1. The applications must be submitted via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg. A user manual can also be downloaded from the website. 1.3.3 For a development in the conception/ planning stage, the customer is advised to seek consultation regarding SPPA’s requirements, such as the provision of a substation, for load connection. The Consultation Form must be submitted by the customer’s LEW via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg. A user manual can also be downloaded from the website. 2 1.4 Provision of a Substation 1.4.1 Direct service connection from SPPA's LT network to the customer’s installation is available for a small load requirement not exceeding 280kVA (400A). However, the provision of a direct service connection is dependent on the available network capacity in the vicinity. If there is insufficient capacity, the customer is required to provide a substation for the connection. 1.4.2 For a larger load requirement exceeding 280kVA (400A), the customer has to provide a substation for SPPA to install necessary equipment to cater for the load. 1.5 Domestic Premises and Load Requirement not exceeding 45kVA 1.5.1 For premises where the electricity meter has already been installed by SPPA and no extension or rewiring work is required, electricity service connection will be turnedon on the next working day from the date of the opening of an account with SPSL. 1.5.2 For premises where there is no electricity meter or where extension or rewiring work is required, the customer has to engage a LEW and submit an application for load connection. 1.6 Meter 1.6.1 All meters required for measuring a customer’s electricity consumption and demand (where applicable) are provided and maintained by SPPA. The customer has to provide meter boards, compartments, kiosks, etc. as SPPA requires them for the installation of its metering equipment. 1.6.2 Master- And Sub-Metering (a) A “Master-meter” is a meter measuring the consumption for all units and common areas in a building or cluster of buildings, which are used or occupied by multiple consumers. For master-metering scheme, the common services load must be at least 10% of the total load for the premise. (b) A “Sub-meter” is a meter measuring the consumption for a unit in a building or cluster of buildings used or occupied by multiple consumers, whose electricity is taken through a Master-meter. (c) A master and sub-metering scheme is applicable for multi-tenanted premises. Under this scheme, the electricity supply is metered at the intake point and each tenant’s supply is also separately metered and billed under the appropriate tariff. The owner/ developer/ landlord shall be billed for the difference in the consumption between the consumption metered at the intake point and the summated consumption of the tenants. Where the owner/ developer/ landlord takes supply at high tension and is responsible for stepping down the supply to 230V/ 400V for distribution to tenants, a rebate of 2.5 % on the summated consumption of the tenants will be granted. 3 1.6.3 Multi-Metered Premises The following are categories of multi-metered premises: (a) Residential premises which have landlord and tenant supply connections (b) Commercial complexes which have landlord and tenant supply connections (c) Multi-storey factories or industrial complexes which have landlord and tenant supply connections (d) All multi-metered premises fall under the Master and Sub-metering scheme with the exception of HDB residential premises. 1.7 Tariffs for Non-Contestable Customers 1.7.1 Tariffs are currently charged for low tension, high tension and extra-high tension electricity consumption. 1.7.2 Tariffs are subject to change and are published by SPSL quarterly. Online information on the latest electricity tariffs is available at www.spgroup.com.sg. 1.8 Payments for Electricity Charges by Contestable Customers 1.8.1 Contestable customer pays to SPSL or authorised retailers, charges for electricity consumption as ascertained by meters, and transmission charges and other fixed charges as determined by SPSL. Payment for electricity charges must be made on or before the due date specified in the bill. 1.9 Opening Account and Payment of Security Deposit for Use of System (UOS) Charges 1.9.1 The customer must open an account and place a security deposit for UOS charges with SPSL upon application for energisation of service connection. 1.10 Termination of Account 1.10.1 Non-contestable customers must give 4 business days' notice and contestable customers must give 7 business days’ notice to terminate an account. Termination can be submitted to SPSL via the digital channels available, unless the contestable customer is under an electricity retailer which in this case termination should be submitted to the electricity retailer. The customer must also request for removal of service cable (if necessary) upon notice to terminate the account. Upon receipt of a completed form, electricity supply will be terminated on the 8th business day for contestable customers. For High-Tension (HT) consumers (for electricity load above 45kVA), LEW is required to be present and to ensure the premise is ready for cut-off on the appointment date. 4 1.11 Disconnection of Service Cables upon Termination of Account 1.11.1 Disconnection work involves the de-energisation of service cables. It may also involve the removal of service cables and/or equipment if they are no longer required. 1.11.2 Where the removal of service cables and/or equipment is involved, the following are indicative lead times for the work: (a) After the de-energisation of LT service cable, the lead-time is about 5 business days for the removal of LT service cables where road-opening work is not involved. (b) Where road opening work is involved, a lead-time of 2 months is required. (c) After the de-energisation of 6.6KV and 22KV service cables, the lead-time is about 3 months. (d) For disconnection of 66kV and 230kV service cables, the lead-time for the deenergisation of service cables/ equipment is about 10 business days, subject to the approval of the Power System Operator (PSO). The subsequent removal of service cables and equipment will depend on the operational requirement and approval of the PSO. 1.12 General 1.12.1 The customer agrees to comply with the terms of this document and to procure that its officers, agents and representatives shall so comply. 1.12.2 None of SPSL, SPPA, SPPG, Singapore Power Limited or any of Singapore Power Limited's affiliates (a "SP Entity") will be liable (including without limitation, for negligence or any other category of liability whatsoever) for any action taken by any of them under or in connection with the matters arising under or out of this document. No customer or any of a customer's officers, employees, agents or other representatives may take any proceedings against any officer, employee or agent of any SP Entity in respect of any act or omission of any kind by that officer, employee or agent in relation to any matter arising under or out of this document. 1.12.3 Each of SPSL, SPPA and SPPG retains the right, at its sole and absolute discretion, to amend, vary and/or supplement any terms of this document from time to time and its interpretation of any terms of this document shall be final and binding. 1.12.4 No failure on the part of each of SPSL, SPPA and SPPG to exercise, and no delay on its part in exercising, any right or remedy under this document will operate as a waiver thereof, nor will any single or partial exercise of any right or remedy preclude any other or further exercise thereof or the exercise of any other right or remedy. The rights and remedies provided to SPSL, SPPA and SPPG in this document are cumulative and not exclusive of any other rights or remedies (whether provided by law or otherwise). 1.12.5 Nothing in this document shall in any way affect the obligations of a customer and its officers, employees, agents or other representatives to comply with applicable provision of the Electricity Act and all regulations and codes promulgated thereunder. 5 2. Application For Load Connection 2 Application for Load Connection 2.1 Load Connection 2.1.1 Each premise can have only one customer’s intake connection point. For modification of connection (such as upgrading of the load requirement) to existing premises, the customer is required to amalgamate all existing service connection into one intake. 2.2 Consultation 2.2.1 For a development in the initial planning stage, the customer is advised to seek consultation with SPPG to ascertain SPPA‘s requirements for a new or modified connection to the transmission system. The LEW is required to submit the online Consultation Form via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg, together with a site/location plan to SPPG. 2.2.2 After receipt of the submission for consultation, SPPG will send a reply stating the approved load and other technical requirements, such as the provision of substation requirements necessary for the load connection to the transmission system. 2.3 Application 2.3.1 The online Application Form 1 together with a letter of consent (Appendix 1) and a copy of the site/ location plan must be submitted via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg by the LEW for new or modified connections of new or existing premises to the transmission system. 2.4 Processing of Application 2.4.1 Generally, SPSL responds to applications within 10 business days. 1 The 5-year load projection provided by the Customer in the CS1 application form is for planning purpose. Securing of network capacity is achieved by confirmation of Contracted Capacity in Customer Connection Agreement or approval of Revision of Contracted Capacity by the Transmission Licensee. 6 2.4.2 The responses are made according to the following customer categories: (a) Contestable Customer • A Consumer Connection Agreement, containing the service connection charge payable, the offer letter and the standard terms and conditions with respect to the distribution service connection. • If a substation is required, a letter stipulating the requirements will be forwarded to the customer. It will be followed by an Agreement subsequently after the substation plans are endorsed. (b) Non-Contestable Customer • A Quotation, containing service connection charge payable and the conditions of service with respect to the distribution service connection. • If a substation is required, a letter stipulating the requirements will be forwarded to the customer. A Supply Agreement including the service connection charge payable and the terms & conditions with respect to the distribution service connection, is offered after the substation plans are endorsed. 2.5 Commencement of Work 2.5.1 SPPG commences work only when the Agreement has been signed and received by SPSL, together with payment of service connection charges. 2.6 Type of Premises 2.6.1 Multi-Metered Premises (a) Multi-metered premises are premises where the landlord/ MCST (i.e. a mastermetered consumer or directly connected consumer) receives bulk intake service connection from SPPA, and transforms/ reticulates the supply to all the tenants (i.e. sub-metered consumers) within the premises. Any application for new or modified connection (includes upgrading) for the bulk intake to the multi-metered premises must be made by the landlord through its LEW. (b) A master-metered consumer means a consumer that is responsible for the common usage of a master-metered installation, which is connected to the transmission system. (c) A master-metered installation means an installation in which supply is received by a master-metered consumer and sub-metered consumers (d) A master-metered installation shall have an independent address and its own dedicated access. (e) A sub-metered consumer means a consumer, other than a master-metered consumer, that receives supply in a master-metered installation via the electrical system owned by a master-metered consumer. 7 2.6.2 The landlord/ MCST or HDB, in the case of HDB premises, must ensure that the total applied load requirement for service connections to the multi-metered premises meet the total existing and future load requirements for all tenants. All tenants applying for any upgrading of load must do so through their master-metered consumer. In this regard, the master-metered consumer must approve the load of all tenants within the premises. 2.6.3 If the landlord’s existing approved load is insufficient to cater for the tenants’ load requirement, the landlord, as a master-metered consumer, must submit an application to SPSL for modification (upgrading) of service connection to the existing premises. In this case, the existing service cables are amalgamated with the new intake. Hence, there will not be separate direct connections to the tenants of such premises. 2.7 Premises in Private Housing, Industrial Estates, Commercial Developments Requiring Provision of Low Tension (LT) Distribution Network 2.7.1 For connection to premises where several parcels of land are to be sold or leased individually, one or more substations must be provided by the developer. Where the individual parcels of land are to be sold prior to development of these substations, details of the substation requirements and approved load must be included in the sales agreement by the future land parcel’s owner or lessee. 2.7.2 The developer must provide the development’s total load requirement and include the breakdown of the individual premises’ load requirement (as specified in the sales agreement) and the communal load requirement, if applicable. 2.7.3 In the case of landed housing estate development, the LEW must liaise with relevant Authorities, applicant’s appointed Architects/Civil & Structural Qualified Person and owner of the house for the siting of proposed overground distribution boxes on turfed areas. SPPA will provide and install the LT distribution network and service connection cables for the development. 2.7.4 Premises Involving Temporary Connection with Provision of Substation: (a) Special terms and conditions apply in such cases for temporary connection to construction worksites and other temporary premises. The term granted for temporary connection is usually 24 months. (b) Where there is a need for the provision of a temporary substation, the customer must provide the site and construct the structure of the substation according to the requirements of SPPA. (c) There will be a need to install the necessary cables and equipment to facilitate the temporary connection to the distribution network. The customer pays outright costs for the cables and a monthly hiring charge for the use of the equipment during the term for temporary connection. 2.8 Provision of Substation 2.8.1 When an application for load connection necessitates the provision of a substation (Appendices 9 and 10), a site must be provided and a substation constructed by the customer at its own cost. 8 2.8.2 The customer can either choose his substation to be a dedicated or non-dedicated one (Appendix 35). If the customer opts for a dedicated substation, he has to inform SPPG when he applies for connection. Otherwise, it shall be assumed that the substation would be non-dedicated. 2.8.3 The customer is advised to site the substation at an inconspicuous location, away from the main entrance of the development and major public roads. The customer is also encouraged to harmonise, blend and integrate the substation with its development. 2.8.4 SPPG’s officers and vehicles will have full and unrestricted access to the substation at all times (Appendix 15). 2.9 Service Connection Cables 2.9.1 Generally, SPPA supply, install and maintain customer service cable. However, if the customer intake point is at different level to the substation building, or service cable to be installed in cable tray/ ladder, the customer shall supply, install and maintain the service cable. In the event that customer supplies the service cable, the customer’s LEW shall ensure that the service cable complied with SPPA cable specification, and submit cable sample and specification to Distribution Engineering Section for approval prior to procurement. The general type of cables for service connection is shown in Appendix 36. 2.9.2 For service cable that is supplied, installed and maintained by SPPA, customer shall provide UPVC lead-in pipes from intake point to 300mm beyond boundary line or the roadside drain abutting public road at a depth not exceeding 2.0m from the finished road level. All installed pipes to pass through Mandrel Tests prior to inspection by SPPG. (see Appendix 15.1) 2.9.3 Draw pit(s) shall be provided strategically including each turn of the service cable to facilitate the installation of the service cable. 2.9.4 The distance between surface of trench and service cable termination point shall be at least 900mm. 2.10 Opening of Account for Upgrading/ Downgrading of Electricity Supply (Assuming No Change in Contestability Status) 2.10.1 The consumer is not required to open a new account if the electricity supply remains at low voltage (LV) 2.10.2 The consumer is required to open a new account if the electricity supply is upgraded from LV to high voltage (HV), and the existing LV supply is cut off before the new HV supply is turned on. 2.10.3 The consumer is required to open a new account if the electricity supply is changed from LV to HV, HV to LV or HV to HV at different voltage level (e.g. 6.6kV to 22kV), when the new and existing supply intakes are to run concurrently during transition period. 9 2.11 Consultation for Transmission Connection 2.11.1 A customer may choose to seek preliminary comments from SPPG via the connection consultation process before submitting a formal application. This practice is encouraged as incorporating SPPA’s requirements in a developer’s preliminary proposal would expedite the application process at a later stage. 2.11.2 To initiate the connection consultation process, the customer has to submit the online Consultation Form through an LEW via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg. 2.12 Application for Transmission Connection 2.12.1 The following are steps in the application for service connection: (a) The customer submits the online Application Form 2 through an LEW via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg, together with a letter of consent (Appendix 1). (b) A connection proposal, duly endorsed by the PSO, is given to the customer. It outlines the connection scheme, connection voltage, connection equipment and facilities required of the customer and the estimated connection charges. SPPG endeavours to respond to the customer within 60 business days and 100 business days for 66kV connections and 230kV connections respectively. 2.12.2 Where the application requires the provision of an EHT substation, the customer must adhere to the general requirements (Appendix 16). 2.12.3 Once customer acknowledges acceptance of SPPG’s connection proposal, SPPG proceeds to execute the Consumer Connection Agreement through SPSL. The Agreement contains an Offer Letter, the standard terms and conditions associated with the connection and an estimation of the connection charges. 2.13 Lead-Time for Application of Transmission Connection 2.13.1 The timely provision of electricity supply to a development involves the joint efforts of SPSL, SPPG, and the customer and their agents, such as the LEW. While SPSL and SPPG will make every effort to engineer and implement the connection scheme, it is at the same time essential for the new customers and their agents to co-operate via timely submission of applications and plans, timely acceptance of the terms and conditions of connection and compliance with the necessary SPPA or Transmission Code requirements. It is the responsibility of the customers to manage and direct their agents to ensure that their agents comply with the necessary SPPA or Transmission Code requirements. 2 The 5-year load projection provided by the Customer in the CS1 application form is for planning purpose. Securing of network capacity is achieved by confirmation of Contracted Capacity in Customer Connection Agreement or approval of Revision of Contracted Capacity by the Transmission Licensee. 10 2.13.2 As a guide for the customer and their agents, the typical lead-times for the events leading to the energisation of 66kV service connections, for a service cable length of approximately 2km, are listed in the box below. The actual lead time for energisation may vary for each connection, depending on the actual service cable length and the progress of intermediate events leading to completion of service connection works. Customers will be informed accordingly either at the point of application or at any time a review is required. For 230kV service connections, the customer will be informed of the lead-time only at the point of application. 2.13.3 Estimated Lead Time for Energisation of 66kV Service Connection Events New 66kV connection from SPPA’s nearest existing substation New 66kV connection from new 66kV substation provided by connection applicant From day of execution of consumer connection agreement to energisation of service connection 26 Months 1 28 Months 2 Notes: 1 Lead time is based on a service cable length of approximately 2km and is subject to change based on length of service connection cables. In respect of Paragraph 1.2.3 where a new or existing customer needs to be connected to a source substation, the customer needs to consult SPPG at least 3-5 years in advance to cater for advanced planning and longer service connection cables where required. 2 Lead time does not take into account the timeline for construction of substation. The Customer is required to handover the substation at least 6 months prior to target date of energisation of service connection. 11 2.14 Technical Requirements of Distributed Generation and New Extra / Ultra High Tension Connection 2.14.1 The details of technical requirements at the electricity supply network Point of Common Coupling (PCC) for Distributed Generation (DG) and New Extra / Ultra High Tension (EHT/UHT) connection are highlighted in Appendix 46. 2.14.2 Some of the requirements are covered in the Transmission Code issued by Energy Market Authority (EMA). The appointed LEW shall ensure the connection is compliant with the Transmission Code, and shall consult SP Group with regards to the application process and technical requirements if further clarifications are required. 2.15 Technical Requirements of Solar Photovoltaic (PV) Connection 2.15.1 The details of technical requirements at the electricity supply network Point of Common Coupling (PCC) for Solar Photovoltaic (PV) connection are highlighted in Appendix 39 & Appendix 46. For more information on PV requirements, please refer to the SP Group website at https://www.spgroup.com.sg. 2.15.2 Some of the requirements are covered in the Transimission Code issued by Energy Market Authority (EMA). The appointed LEW shall ensure the connection is compliant with the Transmission Code, and shall consult SP Group with regards to the application process and technical requirements if further clarifications are required. 12 3. Transmission Charges 3 Transmission Charges 3.1 Connection Agreement 3.1.1 All consumers are required to enter into a Connection Agreement with SPPA and pay Use of System (UOS) charges. All consumers having a direct connection to the transmission system must also pay a service connection charge. 3.1.2 The Connection Agreement for consumers taking HT supply at 6.6 kV or 22 kV, EHT supply at 66 kV or UHT supply at 230 kV and above will, inter alia, state the Contracted Capacity, which is deemed to be the requirement for a period of five years. Consumers cannot reduce their Contracted Capacity until the expiry of the 5-year binding period. Furthermore, a consumer who terminates the Connection Agreement during the 5-year binding period will be required to pay SPPA through SPSL/Retailer, the Contracted Capacity Charge for the unexpired portion of the 5-year binding period. 3.1.3 UOS charges are payments for the use of transmission services. The UOS charges are paid for electricity transmission services at each metered intake supply point in accordance with the voltage at which a consumer receives the electricity supply. The UOS charges are subject to annual review and the revised UOS charges will be published by SPPA. 3.1.4 In the case of HT and EHT supply to multi-metered premises, the landlord has to enter into a Connection Agreement for the network capacity required for his own load only, i.e. supply for common services, etc. 3.2 Use of System (UOS) Charges 3.2.1 The UOS charges shall be paid for electricity transmission services at each metered intake supply point in accordance with the voltage at which a consumer receives the electricity supply. The UOS charges are applicable for the following categories of supplies (Appendix 35.1): (a) Low Tension (LT) Supplies at 230V and 400V • Supply to Low Tension-Small Consumer • Supply to Low Tension-Large Consumer 13 (b) High Tension (HT) Supplies at 22kV and 6.6kV • Supply to High Tension-Small Consumer, whose Contracted Capacity is less than 1,700 kW per month at each metered intake supply point. • Supply to High Tension-Large Consumer, whose Contracted Capacity is at least 1,700 kW per month at each metered intake supply point. (c) Extra-High Tension (EHT) Supplies at 66kV to Extra-High Tension Consumer (d) Ultra-High Tension (UHT) Supplies at 230kV to Ultra-High Tension Consumer (e) Temporary Supplies • Temporary Supplies apply only to LT and HT supplies for temporary civil engineering and building construction sites. 14 4. Energisation and Turn-on Procedure 4 Energisation and Turn-On Procedures 4.1 General 4.1.1 The term ‘energise’, in the case of a customer’s installation that is directly connected to the transmission system, refers to the closing of a circuit breaker or other isolating device that is owned and controlled by SPPA. “Energisation”, “de-energisation” and “re-energisation” and all grammatical variations of the term shall be interpreted accordingly. 4.1.2 Arrangements need to be made with SPSL for energisation of the service connection and turn-on of a customer’s electrical installation. This is taken care of by the LEW. 4.2 Premises Electrical Installations that are previously Inspected and Energised 4.2.1 Non-Domestic Premises with Load Requirement not exceeding 45kVA, and Domestic Premises where Electrical Installations are provided and Pre-Inspected or Previously Inspected and Energised (a) This category includes all new HDB apartments and dwelling units in some private residential developments where electrical installations are provided and inspected in advance. It also includes non-domestic premises with supply capacity not exceeding 45kVA and domestic premises where the existing electrical installations and service connections are intact and only the supply is required to be re-energised. (b) The customer has to open an account with SPSL for electricity service connection (Appendix 6). (c) The customer is given an appointment for turn-on of service connection. This appointment date is normally the next working day from the date the account is opened. For electrical safety reasons, the customer or his representative must be present at the premises for the turn-on of electricity service connection. 15 4.2.2 Non-Domestic Premises with Load Requirement exceeding 45kVA where Electrical Installations are previously inspected and energised (a) This category includes non-domestic premises (supply capacity exceeding 45kVA) where the existing electrical installations, meters and service connections are intact and only the supply is required to be re-energised. (b) The customer has to open an account with SPSL for electricity service connection (Appendix 6). (c) The customer has to apply for a licence from Energy Market Authority (EMA) to use or operate the electrical installation through an appropriate class of licensed electrical worker. (d) Upon submission of the licence, the customer is given an appointment for turnon of service connection. This appointment date is normally the next working day from the date of receiving the licence. The licensed electrical worker must be present at the premises to issue a Certificate of Compliance, COC, (Appendix 37) and a copy of the licence to SPSL during the turn-on of electricity service connection. 4.2.3 Non-Domestic Premises with Load Requirement exceeding 45kVA where Electrical Installations are previously inspected and is still energised (a) This category includes non-domestic premises (supply capacity exceeding 45kVA) where the existing electrical installations, meters and service connections are intact and a new customer is taking over the electrical installation. (b) The new customer has to open an account with SPSL for electricity service connection (Appendix 6). (c) The new customer has to apply for a licence from Energy Market Authority (EMA) to use or operate the electrical installation through an appropriate class of licensed electrical worker. (d) Upon submission of the licence, the new customer is given an appointment date for meter reading for account transfer. This appointment date is normally the next working day from the date of receiving the licence. The licensed electrical worker or a customer/representative must be present at the premises to issue a Certificate of Compliance, COC, (Appendix 37) and a copy of the licence to SPSL. (e) If an AMI meter is installed at the premise, the Certificate of Compliance, COC (Appendix 37) and a copy of the licence must be submitted together with the account opening form before an appointment date can be given to effect the account transfer. 4.3 Premises with Direct Connection from SPPA’S Transmission System 4.3.1 Domestic Premises (all load requirements) (a) The customer opens an account with SPSL, if an account has not already been opened (Appendix 6). 16 (b) Upon completion of the electrical installation and receipt of notification from SPPG on energisation/ readiness of the service connection, the LEW books an appointment with SPSL for inspection and turn-on of the customer’s installation. (c) For load below 45kVA, this is done by submitting online Form CS/5 Application for Inspection of Electrical Installation via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg, together with a letter of consent (Appendix 1) and the Certificate of Compliance, COC, (Appendix 37) to Supply Application of SPSL. Application for Electrical Installation Inspection test up to 45kVA (Appendix 40) is also required. For retest application, the required documents for submission to be sent via email to install@spgroup.com.sg are Certificate of Compliance, COC, (Appendix 37), receipt for payment of retest fee and Application for Electrical Installation Inspection test up to 45kVA (Appendix 40). (d) For load above 45kVA, this is done by submitting the Inland Revenue Authority of Singapore, IRAS, letter stating the official addresses, COC, Form E – Certificate of Fitness of Residential Unit (Appendix 44) and the as-build Single Line Drawing, SLD, to Elect Installation Section of SPSL. 4.3.2 The electrical installation is connected to SPPA’s transmission system on the scheduled turn-on date if the electrical installation is safe to receive electricity supply. 4.3.3 The LEW must be present during inspection of the electrical installation by SPSL. For electrical safety reasons, the customer or his representative must also be present at the premises for the turn-on of electricity service connection. A ‘PASS’ Inspection Report will be issued by SPSL on-site upon successful turn-on of the customer’s installation. 4.4 Non-Domestic Premises 4.4.1 Load Requirement Not Exceeding 45kVA (a) The customer opens an account with SPSL, if this has not already been done (Appendix 6). (b) Upon completion of the electrical installation and receipt of notification from SPPG on energisation of the service connection, the LEW books an appointment with SPSL for inspection and turn-on of the electrical installation. (c) This is done by submitting online Form CS/5– Online Application for Inspection of Electrical Installation via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg, together with a letter of consent (Appendix 1) and the COC form (Appendix 37) to Supply Application of SPSL. Application for Electrical Installation Inspection up to 45kVA (Appendix 40) is also required. 4.4.2 The electrical installation is connected to SPPA’s transmission system on the scheduled turn-on date if the electrical installation is safe to receive electricity supply. The LEW must be present during inspection of the electrical installation by SPSL. For electrical safety reasons, the customer or his representative must also be present at the premises for the turn-on of electricity service connection. A ‘PASS’ Inspection Report for the customer’s installation is issued by SPSL upon successful turn-on. 17 4.4.3 Load Requirement Exceeding 45kVA (a) The customer submits an application for an account (Appendix 6), to SPSL if this has not already been done, and applies for a licence from Energy Market Authority (EMA) to use or operate an electrical installation. (b) Upon completion of the electrical installation and receipt of notification or advance notification from SPPG on the readiness of service connection, the LEW must inspect and test the electrical installation before booking an appointment with SPSL’s Elect Installation Section for the installation of meter and energisation of service connection by SPPG. This is done by submitting a letter confirming the readiness of the service connection and the COC form. Alternatively, the LEW can submit the Application for Appointment for Energisation of the Service Connection (Appendix 23) by email to largeinstall@spgroup.com.sg. (c) The LEW requesting for energisation of supply line has to arrange for the LEW responsible for the operation of the electrical installation and the customer (or his representative) to be present during the energisation. (d) The electrical installation is connected to SPPA’s transmission system on the scheduled energisation date if the electrical installation is safe to receive electricity supply. The LEW must issue a Certificate of Readiness (COR) form (Appendix 20) to SPPG at site, prior to energisation of the service connection. (e) Upon successful energisation of service connection to the customer’s installation from SPPA’s direct connection, all parties are to acknowledge on the Statement of Turn-On of Electricity. 4.5 Booking an Appointment 4.5.1 Before booking an energisation and turn-on appointment, the LEW must ensure the following: (a) Metering requirements, where applicable, have been submitted and formal clearance has been given by SPPG’s Electrical Meters Section. All necessary meters have been installed. (b) The customer’s main incoming switchgear, protection system and earthing system have been successfully tested by an LEW. The HT metering panel has been provided, and testing of the metering current transformers/voltage transformers have been carried out and meters installed by Electrical Meters Section. (c) The service cables to the installation are ready to be energised. (d) A utilities account has been opened, an Agreement has been signed, and a security deposit for UOS charges has been paid by the customer. (e) A licence to use or operate the electrical installation, where applicable, has been obtained from EMA. (f) For service connection at a system voltage level of 66kV and above, the final clearance for the EHT switching procedure must be obtained from the PSO prior to the confirmation of the first energisation date. 18 Notes: • The EHT switching procedure must be jointly prepared and endorsed by the LEW, who is authorised to perform EHT switching (at customer’s installation), and SPPG’s Project Engineer. • For 66kV and above, the LEW must submit the COC form to SPPG’s Project Engineer. 4.6 Making an Appointment for Energisation of Service Connection Direct from SPPA’s Transmission System - Load Requirement not Exceeding 45kVA To make an appointment to turn-on electricity supply, the LEW shall submit online Form CS/5 – Online Application for Inspection of Electrical Installation on behalf of the customer, together with a letter of consent (Appendix 1) and the COC form (Appendix 37), to request for an inspection and turn-on to the premises. The LEW is required to submit application via online portal at Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg. 4.7 Load Requirement Exceeding 45kVA Up to 22kV Supply Voltage 4.7.1 An appointment for energisation of electricity service connection of load requirements greater than 45kVA and up to 22kV supply voltage can be made as follows: (a) LEW can submit the Application for Appointment for Energisation of the Service Connection (Appendix 23) together with COC Form (Appendix 37) and relevant supporting documents by email at largeinstall@spgroup.com.sg to Elect Installation Section. The original copy of the COC Form must be submitted to SPPG on the scheduled energisation date. (b) A lead-time of 14 business days is required for the LEW to request for the energisation of SPPA’s service connection and turn-on of the customer’s installation. (c) Energisation of service connection involves several parties. An officer at SPSL’s Elect Installation Section co-ordinates with SPPG for the energisation of the service connection for supply taken directly from SPPA’s transmission system. 4.8 Submission of Application for New EHT and HT Consumers who wish to be Contestable at Time of Turn-On 4.8.1 The LEW shall proceed to liaise directly with Electrical Meters Section of SPPG to have the AMI meter installed. 4.8.2 Upon completion of the installation of the AMI meter, the consumer shall submit a copy of the duly completed Application for Contestability Status & Market Support Services Account (Appendix 41) to MSSL Ops of SPSL at 2 Kallang Sector Singapore 19 349277 or via fax: 6304 8633 at least 12 business days prior to your arrangement for the turn-on appointment. 4.8.3 If the customer chooses to purchase electricity from a Retailer with effect from the turn-on date, the Retailer must submit a transfer request to SPSL at least 1 business day before the turn-on date. 4.8.4 Otherwise, SPSL will arrange to buy electricity for the customer from the wholesale electricity market and the customer will be charged for the electricity consumption at prevailing wholesale spot prices. In this case, a security deposit to SPSL is required. 4.8.5 The LEW shall proceed to apply to EMA for EI Licence. 4.8.6 The LEW shall submit a copy of COC, EI Licence, IRAS’s Letter stating official address and book an appointment for energisation of service connection via email at largeinstall@spgroup.com.sg to Elect Installation Section of SPSL for HT Supply or at respective Regional Projects Section (East/West) of SPPG for EHT Supply. 4.9 Premises with Indirect Connection - Load Requirement not Exceeding 45kVA (i.e. Premises in a Multi-Metered Development) 4.9.1 The customer opens an account with SPSL if this has not already been done. 4.9.2 The customer submits online Form CS/5 – Online Application for Inspection of Electrical Installation via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg through the LEW together with a Letter of Consent from the Landlord/Management Corporation or HDB (Appendices 3 and 4). The LEW can also book an appointment for inspection of the electrical installation at the time of submission of the application and, in the meantime, proceed to carry out the wiring/extension work. 4.9.3 The LEW is responsible for arranging the energisation of the service connection with the relevant party responsible where connection is taken via the landlord’s switchboard - such as in HDB, JTC or other private multi-metered buildings. 4.9.4 Service connection will be turned-on on the scheduled inspection date if the electrical installation is safe to receive electricity supply. The LEW must be present during the inspection. A ‘PASS’ Inspection Report for the customer‘s installation will be issued by SPSL upon successful turn-on. The LEW must issue a Statement of Turn-On of Electricity and this must be acknowledged by the relevant parties. 4.10 Load Requirement Exceeding 45kVA (Multi-Metered Building Scheme) 4.10.1 When the premise is ready for installation of meters, the customer shall proceed to open a utilities account with payment of security deposit to SPSL. 4.10.2 The LEW shall proceed to apply to EMA for EI Licence before the electricity supply is turned on. 20 4.10.3 The LEW shall submit Form CS/3 (Appendix 3) or Form CS/3H (Appendix 4), Form CS/7 - Request for Installation of Electricity kWh Meter (for Load Exceeding 45kVA) (Appendix 22) and a copy of COC and EI Licence to SP Services declaring the account activation date (which is the proposed turn-on date). 4.10.4 The LEW shall proceed to liaise with Electrical Meters Section of SPPG to install meters. 4.10.5 For HT Supply, the consumer is required to sign an agreement with SPPG before SP Services can process the application for installation of TOD meter. 4.10.6 The LEW shall be responsible for arranging the energisation of the service connection with the relevant party where the connection is taken via landlord’s switchboard such as HDB, JTC or private multi-tenanted buildings. 4.10.7 Landlord’s LEW shall issue the Statement of Turn-On of Electricity (SOTO) upon successful turn-on. 4.11 Modification to an Existing Electrical Installation 4.11.1 Modification work (e.g. extension, rewiring, shifting of meter) carried out to an existing electrical installation where a licence to use or operate is not required, must be inspected by SPSL before the new/modified portion of the wiring can be used. 4.11.2 The LEW must submit an application for inspection online Form CS/5 via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg together with a letter of consent (Appendix 1) for the modified electrical installation. 4.12 Submission of Completion Certificate for Modification of Small Electrical Installation (Exempted from Licensing) 4.12.1 The LEW shall submit to SPSL the duly completed online Form CS/5, together with Form CS/3 (Appendix 3) or Form CS/3H (Appendix 4) and the Completion Certificate for Modification of Electrical Installation (Appendix 43) on behalf of the customer. (Note: First-time inspection is free-of-charge and Form CS/3 or Form CS/3H is not required for HDB residential premises) 4.12.2 SPSL conducts spot-checks for those system-selected applications. 4.12.3 For those applications not selected, acknowledgement letters will be sent to both the customer and the LEW. 4.12.4 If the inspection is “Failed”, the LEW will have to come to SPSL with a copy of the “Failed” letter to arrange for a re-inspection. A re-inspection fee is payable. 4.12.5 If the inspection is “Passed”, acknowledgement letter will be sent to both the customer and the LEW. 21 4.13 Licence to Use or Operate an Electrical Installation 4.13.1 For service connection to non-domestic premises, residential buildings and condominiums with an approved load greater than 45kVA, and temporary connection for building construction and engineering work, irrespective of connection load, the customer must obtain a licence from EMA to use or operate the electrical installation. 4.13.2 It must be noted that SPPG cannot energise the service connection until such a licence is issued to the customer. 4.14 Certificates and Statements for First Energisation of Service Connection 4.14.1 Certificate of Compliance (COC) The LEW must ensure that the electrical installation complies with the requirements of the Electricity Regulations, Singapore Standards 638, relevant technical requirements and all other applicable standards. This compliance must be made in the COC form (Appendix 37). The copy of COC form shall be submitted to SPPG through SPSL when requesting for an energisation appointment and the original COC must be handed over to SPPG on the actual date of supply energisation. 4.14.2 Certificate of Readiness (COR) The LEW has to certify the readiness of the installation. This certification must be made in the COR form (Appendix 20). The LEW must hand over the COR form to SPPG’s Project Officer on the actual date of first energisation. 4.15 Statement of Turn-On of Electricity 4.15.1 Immediately after the successful first energisation of the service connection, SPPG will issue a Statement of Turn-On of Electricity (Appendix 38). All parties are to acknowledge by signing the form. The completed form will be given to all parties and a copy forwarded to SPSL. 4.16 Amalgamation of New and Existing Connections 4.16.1 The customer/LEW shall ensure there is only one customer’s intake connection point for the premise after the energisation of the new/upgraded connection. The customer/LEW shall inform the assigned SPPG Project Officer immediately to remove the existing connection upon energisation of the new/upgraded connection. The customer/LEW is not allowed to remove the existing connection at their own initiative. 4.17 Lead-Times for Application for Service Connection 4.17.1 The timely provision of electricity supply to a development involves the joint efforts of SPSL, SPPG, and the customer and his agents, such as the LEW. While SPSL and SPPG will make every effort to engineer and implement the connection scheme, it is at the same time essential for the new customers and their agents to play their part such as the early submission of applications and plans, the acceptance of terms and conditions of connection including making the necessary payments and the compliance of the necessary SPPA or Transmission Code requirements. It is the 22 responsibility of the customers to manage and direct their agents to ensure that their agents comply with the necessary SPPA or Transmission Code requirements. 4.17.2 As a guide for the customer and his agents, the normal lead-times for the various events are listed on the following page. Depending on the progress and completion time of precedent events, the actual completion dates of events leading to the energisation of the service connection may need to be reviewed and adjusted. 4.18 Normal Lead Time for Energisation of Service Connection Up to 22kV Submission of application to SPSL Installation with existing Service Connection Not Exceeding 45kVA or Domestic Premises Pre-inspected Installation or Reconnection Inspection Required Non-domestic Installation with Existing Service Connection Exceeding 45kVA New Connection from SPPA's Low Tension Mains New Connection from New Substation NA 14 days * 4 weeks 3 months 6 months Submission of substation plans to SPPG NA 5½ months Acceptance of Agreement § Handover of substation to SPPG + Opening of account with SPSL 4 days 14 days 14 days 7 weeks ** 11 weeks * NA 10 weeks * 4 days 14 days 14 days 14 days 11 weeks Arrangements to inspect customer's installation (not exceeding 45kVA) by SPSL Application to EMA for licence to use or operate an electrical installation Request for energisation of service connection NA 10 days NA NA 3 days 3 days 3 days NA 14 days 14 days 14 days * These are critical events. Failure to adhere to the schedule may result in delay in the turn-on of supply. § Implementation of connection work shall only be effected upon the payment of service connection charge and execution of the Connection Agreement by the customer. ** For connection by underground cable, SPPG will have to seek road opening approval from the relevant authorities before cable work can commence. Depending on the length of cable to be installed, supply will normally be available 4 to 6 weeks from the date customer's premises is ready to receive the service cable. + Energisation of service connection will normally take place within 10 weeks of handing over of substation. This lead-time may vary from case to case, depending on the customer’s schedule, road opening approval from relevant authorities and length of cable to be installed to effect the connection. 23 4.19 Fast Track Connection Scheme 4.19.1 To promote investment and entrepreneurship, industrial development applying Low Tension supply may be considered for fast track connection scheme. Eligible applicant should meet the following criteria: (a) Load application of 76 to 140 kVA; and (b) Point of supply connection not exceeding 150m away from existing network source. Application to EMA for licence to use or operate an electrical installation can be done concurrently with the submission of application to SPSL. Applications under such fast track connection scheme will receive their supply in 19 days from date of submission of application to SPSL (5 days for application process and 14 days for project implementation after site is taken over by SPPG). 4.19.2 As a guide for the customer and his agents, the normal lead-times for the various events are listed below. Depending on the progress and completion time of precedent events, the actual completion dates of events leading to the energisation of the service connection may need to be reviewed and adjusted. No. Procedures Time to complete 1 The customer has to engage and appoint a LEW to submit an application to SPSL to connect to the grid system, along with 2 copies of the site plan. The LEW could submit the Certificate of Compliance to SPSL in this procedure. 5 days A quotation for the connection will be offered for the customer to follow up if the submitted site plan by the LEW is in order. LEW will arrange to make payment and open an account. 2 SPPG will carry out the project implementation after the payment is made and customer site is readied to receive connection. An arrangement will be made with the LEW within the 14 days on the supply turn-on. 14 days 24 4.20 Notes to be Read in Conjunction with Application Procedure 4.20.1 Licensed Electrical Worker There are three classes of LEW, namely Licensed Electrician, Licensed Electrical Technician and Licensed Electrical Engineer. Licensed electrical workers of various classes are licensed to design, install, repair, maintain, operate, inspect and test an electrical or supply installation in accordance with the condition stated below: Electrical Workers Approved Load of Installation Voltage Electrician Not exceeding 45kVA Not exceeding 1,000V Electrical Technician Electrical Engineer Design: Not exceeding 150kVA Install: Not exceeding 500kVA No limit Not exceeding 1,000V Subject to licence conditions 4.20.2 The customer should appoint an LEW appropriate to the capacity and voltage of the proposed installation, and inform SPSL immediately of any change of LEW during the course of the project by submitting the notice of change of LEW in Appendix 45 or in such other form as SPSL may in its sole and absolute discretion accept. 4.21 Opening an Account 4.21.1 Before supply to an installation can be turned on, the customer must open an account with SPSL. An application to open an account for electricity supply can be made personally online through www.spgroup.com.sg or via the SP Utilities Mobile App. The application form for GIRO to be completed is shown in Appendix 7. 4.21.2 Application in person can be made at the e-Kiosk located at SPSL's Flagship Customer Services Centre, 490 Lorong 6 Toa Payoh #09-11, HDB Hub Biz Three Lift Lobby 1, Singapore 310490 4.21.3 The following documents must be attached at the time of application: (a) Application under personal name: Copy of Identity Card/Passport of applicant** (b) Application under company name Latest ACRA detailed Business Profile or Bizfile*** (c) Letter of Authorisation Notes: To be authorised by Director listed in the recent ACRA detailed Business Profile/Bizfile on the letterhead issued by company, indicating the company's representative's name and identification number i.e NRIC or FIN. (d) Documentary proof of occupancy of premises (e.g Tenancy Agreement or property tax) (e) Copy of completed and signed Acknowledgement of Electrical Installation License Requirement Form EIL Form, if the electricity load is above 45 kVA. For more information on the license, please refer to www.ema.gov.sg (f) For temporary supply of electricity, the Quotation for Electricity Supply Connection and LEI issued by EMA are required. **not required if using Myinfo during application. ***not required if using Myinfo Business during application. 25 4.21.4 An initial deposit is payable on opening an account. Customers may look up online for information on the opening and closing of accounts. 4.21.5 For domestic premises, the deposits are as follows: 4.21.6 The deposit for non-domestic premises varies according to the electricity load required, the estimated water consumption, the floor area and type of operations. For enquiry on the amount of deposit required, please refer online for information. 4.22 Handover of Completed Substation 4.22.1 The handover of substation to SPPG for installation of equipment is a key event, which determines the earliest date when supply can be made available. 4.22.2 One week prior to the intended handover of the substation, the LEW must submit a Request to Handover Substation form (Appendix 5) to Head of Section (Customer Projects - East / West / Distribution Network (DN) – 1 / 2 / 3 / 4 / 5 / 6, SPPG. Before this is done, the LEW must ensure that the customer/developer has accepted the terms and conditions of connection, including the payment of necessary charges. 4.22.3 It must be emphasised that SPPG will take over the substation only when it is completed in accordance with plans and specifications approved by SPPG and the relevant authority. The LEW must ensure that the lead-in pipe connection point for SPPG is clear from underground services, road furniture and practical for excavation work to be carried out. It is the responsibility of the LEW to arrange mandrel test to demonstrate that the provision of lead-in pipe is clear from construction debris from SPPG connection point. It is also particularly important that the access to the substation must be clear and passable for transportation of heavy equipment. 4.22.4 For HDB projects, the Underground Piping System (UPS) shall be completed, customer switchroom (CSR) shall be locked and customer’s main switchboard (MSB) shall be mounted and tested before handover of completed substation. 4.22.5 Floor frames are needed for some types of switchgear. The LEW is to notify the project engineer-in-charge to make arrangements for the floor frame to be installed, if it is necessary. 4.22.6 Requirements on handover of a completed distribution substation are given in Request to Handover Substation form (Appendix 5). 26 4.23 Installation of Current Transformer Operated Meters 4.23.1 On the appointed day of meter installation, the LEW or his representative must be present to provide a 230V 13A single-phase supply for testing of the meters. 4.24 Procedure for Application for Licence to Use or Operate an Electrical Installation 4.24.1 Under The Electricity Act, electrical installations in non-domestic premises, residential buildings and condominiums with an approved load greater than 45kVA are required to be licensed. In addition, certain premises classified as engaging in dangerous trades, are also required to be licensed even though they may have approved electrical loads not exceeding 45kVA. 4.24.2 Customer is required to appoint an appropriate class of licensed electrical worker to take charge of his electrical installation and submit application for Electrical Installation licence through his appointed licensed electrical worker via EMA website at www.ema.gov.sg. The validity of the licence is for a period of 12 calendar months. 4.25 Conditions for the Issue of the Licence 4.25.1 Conditions for the issue of the electrical installation licences are governed by EMA. 4.25.2 The minimum grade of LEW required to take charge of the electrical or supply installation is determined by the total approved load. The grades of Electrical Workers and their authorisation conferred under the respective EMA licences are shown in the table in section 4.18.1. 4.26 Procedure for De-Energisation / Disconnection of Service Cables 4.26.1 De-Energisation of Service Cable for Maintenance Purpose (a) The LEW who needs to de-energise an existing service cable for the purpose of maintenance or upgrading of the customer’s installation must submit the ADRE form at Resources (spgroup.com.sg) to SPPG 7 business days in advance. For Contestable Customers, an advance notice of 14 business days is required. (b) The SDRE form (Appendix 19) must be used to ensure that the service cable is safely isolated after de-energisation and fit to be energised before reenergisation. Both SPPG’s officer in-charge and the LEW must duly complete and sign Part I and Part II of the form after de-energisation and before reenergisation of the service cable respectively. For Contestable Customers, the LEW must duly complete and sign Part III of the SDRE form. 27 5 Customer’s Installation Requirements 5. Customer's Installation Requirements 5.1 Requirements for HT and LT Connection for 22kV and below 5.1.1 Short-Time Withstand Current Ratings of Switchgear For electrical installations taking electricity supply directly from SPPA’s network, the customer’s main supply incoming switchgear must comply with the following shorttime withstand current ratings. (a) For supply at high tension, Voltage Supply 22kV 6.6kV Short-time Withstand Current Ratings 25kA for 3 sec 20kA for 3 sec (b) For supply at low tension, Voltage Supply 230V (1 Phase) 400V (3 Phase) Rated Breaking Current / Short-time Withstand Current Ratings 6kA for supply capacity up to 15kVA 9kA for supply capacity more than 15kVA and up to 23kVA 9kA for supply capacity up to 75kVA 25kA, 3 sec for supply capacity more than 75kVA and up to 180kVA 36kA, 3 sec for supply capacity more than 180kVA and up to 1000kVA 43kA, 3 sec for supply capacity more than 1000kVA and up to 1500kVA Note: The 3-second duration is not applicable to switchgear incorporating direct acting tripping devices. 28 5.1.2 For electrical installations taking electricity supply from the landlord’s or management corporation’s electrical installations, advice on protection requirements must be sought from the LEW responsible for the respective licensed electrical installation. The LEW in-charge must ensure that the customer’s main supply incoming switchgear is capable of withstanding the prospective short-circuit current at the connection point. 5.1.3 Typical schemes and the protection requirements for customer’s HT and LT main incoming switchgear taking electricity supplies from SPPA’s system are shown in Appendix 17. It must comply in general to conditions as set out in the Transmission Code, Section 6.3 and Appendix F3. 5.1.4 Interim Electricity Supply via a Mobile Generator 5.1.4.1 On a goodwill basis, in order to assist Customers during localised electricity network supply interruption, subject to the Customer’s agreement and compliance with the terms and conditions of this paragraph 5.1.4, SPPA/SPPG, at its option, offers to use commercially reasonable efforts to provide a mobile generator(s) rated up to 1 MVA at 400V to supply electricity to Customer’s premises during the interim while the electricity network supply is being restored. A maximum of two mobile generators to a single site may be provided, subject to the availability of mobile generators and operational availability. “Localized electricity network supply interruption” means an outage due to a fault in the equipment and cables in the substation or Overground Box (OG Box) serving the Customer’s premises or installation. 5.1.4.2 With effect from 1 October 2020, it is mandatory for new Customers in the Central Business District (“CBD”) area receiving electricity supply from SPPG’s electric distribution substation via customer’s electrical in-take substation and operating consumer’s Low Tension (“LT”) electrical switch-room, or buildings housing critical infrastructures (physical and/or info-comm), to agree to and comply with this paragraph 5.1.4. The CBD boundary plan will be referenced to URA’s website, while the respective Government Agencies overseeing buildings housing critical infrastructures have been informed. 5.1.4.3 Other Customers may opt to and comply with this paragraph 5.1.4 by indicating that they agree to and will comply with paragraph 5.1.4 in their transmission services agreement with SPS or SPPA, as the case may be. 5.1.4.4 In order for Customers complying with this paragraph 5.1.4 to receive the interim electricity supply via a single mobile generator rated up to 1 MVA at 400V at the Consumer LT switchboard during a localised electricity network supply interruption, they shall ensure the following requirements are met: (a) (b) (c) (d) Consumer LT switchroom shall be located at the same level as and adjacent to SPPA substation. Customer must maintain an unimpeded access road that is 4 metres wide, with 4.5 metres of headroom clearance and 13m for turning radius, throughout the entire route within the Customer’s premises for the deployment of the mobile generator. Access road must be able to withstand 35 tonnes, the weight of the mobile generator. Parking space of not less than 14 metres (L) by 3.7 metres (W) by 4.5 metres (H) within the customer’s premises shall be made available at or near Consumer LT switchroom (i.e. within 20 metres) for at least one number of the mobile generator in times of emergencies. A gradient greater than 1:15 is not acceptable. 29 (e) (f) (g) (h) (i) Cable termination into the Consumer LT switchboard shall be via bottom entry only. 3 sets of 4x300mm 2 1C CU cables with lug size 16.5mm shall terminate at the Consumer LT switchboard to allow connection of one number of mobile generator which is rated up to 1 MVA at 400V. Earthing terminal shall be provided for termination of earth conductor with lug size 12mm. The fire suppression system in the Customer’s premise shall take into consideration of the exhaust emitted during the operation of the mobile generator. Customer shall determine the critical loads to be supported via the mobile generator. A remote connection point may be proposed to allow connection of one number of mobile generator which is rated up to 1 MVA at 400V, and complying with the above requirements. The connection point shall be provided with a circuit breaker of adequate breaking capacity, complete with overcurrent and earth fault protection. The busbar shall be extended and with height clearance of at least 0.9 metres for the termination of 3 sets of 4x300mm 2 1C CU cables with lug size 16.5mm via bottom entry. Earthing terminal shall be provided for termination of earth conductor with lug size 12mm. There must be electrical and mechanical interlock to prevent any possible parallel operation of the incoming services. 5.1.4.5 If the Customer does not comply with the requirements in paragraph 5.1.4.4, the Customer may not receive or may experience delay in receiving the interim electricity supply via the mobile generator. 5.1.4.6 Nothing in this paragraph or any other provision of this Handbook shall exempt Consumers from complying with any requirements under any applicable legislation, Act(s), Regulation(s), Code(s) or directions from a competent Government authority or body. 5.2 Requirements for 22kV and 6.6kV Customer Connection 5.2.1 The main protection for the 22kV customer connection must be pilot wire differential protection. The current transformers of ratio 500/5 must be of Class X (BS EN 61869-2) and the CT secondary star-point must be towards the protected line. The customer shall check that the 22kV main protection relay is compatible with SPPG’s end. The standard overcurrent/earth fault setting for the incomer is shown in Appendix 17. For customer installation connected with DG, the pilot wire protection relay used shall be Solkor-Rf relay. 5.2.2 To effect fast fault clearance on connection circuit, the 22kV cable terminations and metering CTs/VTs installed at the incomers must be included in the 'Protected Zone' of the cable's Unit Protection, as shown in Appendix 17. 5.2.3 The LEW of the customer installation is responsible for proper specification, setting / commissioning of the protection system at the customer incomers. 5.2.4 Customer’s transformer configuration shall not contribute zero sequence current to SPPG’s end during fault. 30 5.3 Requirements for LT Supply Connection 5.3.1 The customer’s incoming circuit breaker shall be set according to the approved load. For approved load exceeding 300A, external overcurrent relays of IDMTL or DTL characteristics and earth fault protection (DTL) must be provided at the incoming switchgear. The current transformer must be of Class 5P10, 15VA or better (BS EN 61869-2). Details of the CT requirement and relay setting are shown in Appendix 17. 5.3.2 Every low tension electrical installation of supply capacity exceeding 75kVA must be provided with short-circuit protection in the form of direct acting trip element at the incoming switchgear as follows: Approved Load Above 1500A Direct Acting Trip Setting Up to 4500A 400A< Approved Load < 1500A Up to 3200A 260A < Approved Load < 400A 200A < Approved Load < 260A 200A and below Up to 2400A Up to 2000A Up to 1200A Alternatively, a backup HRC fuse may be used in place of direct acting trip. 5.4 Requirements for EHT Connection for 66kV and 230kV 5.4.1 Short-Time Withstand Current Ratings of Switchgear For electrical installations taking electricity supply directly from SPPA’s network, the customer’s main supply incoming switchgear must comply with the following shorttime withstand current ratings: Voltage Supply 230kV 66kV Short-time Withstand Current Ratings 63kA for 1 sec 40kA/ 50kA* for 3 secs * Rating to be used is dependent on the substation which the customer is proposed to be connected to. 5.5 Requirements for 66kV and 230kV Customer Connection 5.5.1 Engineering details and protection settings will be discussed with the customer during the consultation period. 5.5.2 The protection system for the connections has to comply in general to the conditions as set out in the Transmission Code. It must comply in general to conditions as set out in the Transmission Code, Section 6.3 and Appendix F3. 31 5.5.3 The relays used for a unit protection scheme, and the characteristics of its associated current transformers should be matched. For reason of obsolescence or availability, the type of protection relays, signalling equipment and the protection schemes is subject to review and confirmation during the consultation period. 5.5.4 Wherever applicable, protection signalling equipment is to be provided for teleprotection function and for end-to-end transfer of intertrip and interlock (control/ safety) signals. 5.5.5 A selective switch to block/isolate the trip signals of the relay is to be provided at each unit protection system of the incomer. This is to facilitate check/investigation of an alarm on the unit protection system on the energised circuit. 5.5.6 Generally, the star-point of the current transformer secondary circuit must be towards the protected object / zone. For feeder's unit protection, it is preferred to have the same CT ratio as SPPG's end. 5.5.7 Generally, the location of the current transformers for the protection system of the connection circuit and that of the customer's installation must be overlapped to eliminate protection blind zone. 5.5.8 Current transformers supplied for unit protection must be rated in accordance with IEC 61869-1, IEC 61869-2 and IEC 61869-6 or equivalent. They must be adequately dimensioned and of an accuracy class meeting the specified relay’s requirement. To ensure stability, the characteristic of the current transformers for the unit protection installed at both ends of the connected circuit must be closely matched with each other. 5.5.9 Customer shall engage local professional engineer who has experience on 230/66kV protection system to carry out relay setting, testing and commissioning, to ensure proper commissioning of the protection system. 5.5.10 Generally, the proposed setting for the backup protection for the typical 66KV customer incomer is as shown below: Protection Relay CT Ratio General Setting Setting Over Current Protection (IDMTL) Feeder Circuit Customer 75MVA Transformer (1000/5) (800/5) (1000/5) (800/5) 150% 0.15 200% 0.15 100% 0.20 Instantaneous Hi-Set 125% 0.16 Instantaneous Hi-Set Notes: Earth Fault Protection (IDMTL) Feeder Circuit Customer 75MVA Transformer (1000/5) (800/5) 10% 0.10 15% 0.10 Instantaneous Balanced Earth Fault • The above recommended setting for the backup protection is applicable to the standard protection scheme proposed for a feeder or feeder-transformer type 32 customer connection and is applicable to radial feed connection only. (Appendix 17) • Customer incomer shall install 'instantaneous' Overcurrent Hi-Set and instantaneous Balanced Earth Fault protections to protect its own transformer. • The overcurrent and earth fault setting are subjected to periodic review by SPPG. 5.6 Information on SPPA Network Earthing System for 230kV, 66kV and 22kV 5.6.1 Where customer is connected directly to SPPA’s network, customer shall note the following earthing system at each voltage level. (a) 230kV - Solidly earthed system (b) 66kV - Resistive earthed system with neutral ground resistor (NGR) of 19.5 ohms (c) 22kV - Resistive earthed system with neutral ground resistor (NGR) of 6.5 ohms 5.6.2 Customer shall ensure that all equipment including CTs, VTs, and protection systems connected to SPPA network meet the technical specification required for the respective earthing system in accordance with the relevant standards. 33 6. Metering Requirements 6 Metering Requirements 6.1 General 6.1.1 All metering requirements must comply with EMA’s Metering Code. SPPG will determine the location where the supply line terminates in the premises, based on ease of accessibility to SPSL and SPPG personnel. 6.1.2 “Electricity Meter” means the electrical device capable of measuring the flow electrical power. 6.1.3 “Meter Installation” means the associated ancillaries (excluding the meter) that includes, but not limited to, the meter board, self-contained metering transformers, wiring, test links, incoming miniature circuit breakers, outgoing isolator etc. 6.1.4 The electricity meters are owned, supplied and maintained by SPPG acting as an agent of SPPA. 6.1.5 The meter installation (excluding the electricity meter) ie. the meter boards, incoming miniature circuit breakers (MCBs), outgoing isolators, electrical wiring and all other electrical or mechanical ancillaries that makes up the meter installation are owned, supplied and maintained by the “Owner” - developer of the estate / estate manager / MCST / HDB upgrading contractors / Town Councils or customer etc. 6.1.6 The “Owner” and its appointed representative for the entire electrical licenced installation which the meter installation is part of, is solely responsible for the maintenance eg. checking and tightening of connections of the meter installation and its ancillaries including that at the meter terminals where the electrical wires belonging to the “Owner” terminate as part of its licensee obligation. “Owners” are allowed to break the SPPA seals and carry out the works by informing Electrical Meters Section so that it can be re-sealed post maintenance. 6.1.7 For “Owners” who install meter box over the meter installation, it is mandatory to submit to Electrical Meters Section the product datasheet for the meter box indicating the IP ratings that ensure the UV-resistance and weather-hardiness of the meter box to withstand the local weather conditions in Singapore. For meter box found at legacy HDB blocks, “Owners” are to provide the meter box datasheet from HDB as per their design specifications. This would apply for upgrading or re-wiring that will affect position / wiring of the electricity meter. It is not required to provide a meter box if the meter installation is located within an enclosure (meter compartments / risers / ducts etc) that shields the meter installation from the elements. “Owners” should take the chance to remove the meter box from such locations wherever practically reasonable if such had meter box installed historically. 6.1.8 Meters can be mounted on any of the following types of meter boards: (a) Teak board or any hardwood board chemically treated against attacks by termites and is resistant to moisture and heat. The material should not warp easily. Plywood or fibreboard is not allowed. The meter board must be at least 20mm thick and rigidly fixed with a minimum of 4 fixing screws. 34 (b) Metal panel with nylon inserts accurately positioned to accommodate the meter. (c) Glass reinforced polyester base fitted with nylon inserts accurately positioned to accommodate the meter. 6.1.9 If the meter is located inside an enclosure (meter box / meter compartments / riser ducts / cupboard etc), the depth (from surface of meter board) to the inner surface of the enclosure door must be between 200mm to 300mm for safety purposes. This requirement is mandatory and non-compliance will result in meter installation failure on appointment date. 6.1.10 The LEW must ensure that all metering requirements are complied with, and submit, at the planning stage, all relevant drawings on meter locations, meter board size, meter rooms, meter compartments / riser ducts / cupboard / boxes, etc to Electrical Meters Section for approval. Sample units of each approved type of meter compartment / riser duct / cupboard / box and meter board must be provided for final inspection and approval by Electrical Meters Section before meters are installed. An undertaking letter must be provided by owners of meter boxes, indicating the requirement for the owners to make good and repair the full meter boxes due to damages arising for misuses, vandalism and materials deterioration beyond the usual period of warranty for the new meter boxes. No payment is required for normal meter installation request received 4 business days prior to the energisation date. For other metering services that are chargeable, the payment methods below are accepted: (a) Via bank transfer to SP PowerAssets Ltd 6.1.11 If meters are housed within enclosures (meter rooms / compartments / riser ducts etc.) the width of the door frame opening must be of at least: (a) 600mm width for meter rooms (b) 500mm width for meter riser ducts (c) 450mm width for meter compartment / cupboards (d) The sidewalls of the enclosure entrance must not impede the accessibility and block the full view of any portion of the metering installation and its ancillaries (incoming MCB and outgoing isolator) when one is standing infront of the enclosure entrance for safety purposes. Failure to comply will result in non-compliance and will result in meter installation failure on appointment date. 6.1.12 If the access doors (as per 6.1.5) are to be locked, they must be fitted with locksets from the following master key s

Media Coverage Catch the latest news on SP All Years 07 Apr 2021 The Business Times - SP Group building South-east Asia's first large-scale underground substation Source: The Business Times © Singapore Press Holdings Limited. Permission required for reproduction. 07 Apr 2021 Lianhe Zaobao - SP Group building South-east Asia's first large-scale underground substation Source: Lianhe Zaobao © Singapore Press Holdings Limited. Permission required for reproduction. 07 Apr 2021 Berita Harian - SP Group building South-east Asia's first large-scale underground substation Source: Berita Harian © Singapore Press Holdings Limited. Permission required for reproduction. 07 Apr 2021 Tamil Murasu - SP Group building South-east Asia's first large-scale underground substation Source: Tamil Murasu © Singapore Press Holdings Limited. Permission required for reproduction. 22 Mar 2021 The Straits Times - 4 Caltex stations to offer electric vehicle charging points Source: The Straits Times © Singapore Press Holdings Limited. Permission required for reproduction. 22 Mar 2021 Lianhe Zaobao - 4 Caltex stations to set up fast charging points for electric vehicles Source: Lianhe Zaobao © Singapore Press Holdings Limited. Permission required for reproduction. 22 Mar 2021 Berita Harian - Chevron, SP Group team up to offer electric vehicle charging points at four stations in Singapore Source: Berita Harian © Singapore Press Holdings Limited. Permission required for reproduction. 22 Mar 2021 Tamil Murasu - Four Caltex stations to offer electric vehicle charging points Source: Tamil Murasu © Singapore Press Holdings Limited. Permission required for reproduction. 22 Mar 2021 The New Paper - Fast electric vehicle charging at four Caltex stations Source: The New Paper © Singapore Press Holdings Limited. Permission required for reproduction. 16 Mar 2021 The Business Times Online - SP Group partners State Grid Chongqing to develop energy management solutions Source: The Business Times © Singapore Press Holdings Limited. Permission required for reproduction. 1 ... 13 14 15 ... 41

GAS TRANSPORTATION TARIFFS (for Shippers with Natural Gas Distribution customers) (W.E.F. 1 Apr 24) 1 Introduction 1.1 Under the Gas Network Code, PowerGas is the Gas Transporter and is responsible for maintaining the reliability and safety of the gas transportation network in Singapore. PowerGas’ transportation business is regulated by the Energy Market Authority (EMA). The transportation tariffs levied by PowerGas are approved by the EMA. 1.2 The transportation tariffs are levied on Shippers. Shippers pay transmission as well as distribution charges as part of the distribution tariff for transportation of natural gas to distribution-level end-users. This is to reflect the cost of transporting gas through both the transmission and distribution networks. 1.3 End-user transportation charges imposed by Shippers are commercial arrangements between the Shippers and their end-users. 2 Natural Gas Distribution Tariffs 2.1 Arising from EMA’s notification to the industry dated 21 March 2024, a GSC of 20 cents/mmBtu for PNG Injection Points or GSC of 2 cents/mmBtu for LNG Injection Points is imposed on PNG and LNG gas users respectively with effect from 1 Apr 24 to recover the cost associated with Strategic Capacity (as defined in EMA's Policy Paper issued to the industry dated 30 Sep 2019). The Transporter will collect the GSC from all Shippers as an agent for and on behalf of SLNG. The GSC will be reviewed from time to time as directed by EMA and will be included as an uplift in the transmission usage charge. 2.2 The Distribution tariff is made up of two components (i.e. a Transmission Charge component and a Distribution Charge component). 3 Transmission Charging Structure 3.1 Transmission charges consist of capacity and usage charges. Shippers book capacity with PowerGas to transport gas from designated injection points to off-take points. Shippers pay entry and exit charges based on their respective booked capacity. In addition, uniform usage charge is levied on the volume of gas transported. Details of the transmission charge components are shown in Table 1 of the Appendix. 3.2 Shippers will have to pay Overrun Charges in the event they off-take gas above their booked capacity. These Overrun Charges are necessary to encourage the efficient use of the gas network. There are two types of Overrun Charges: • Authorised Capacity Overrun Charge: If a Shipper applies for additional capacity above the booked capacity (i.e. capacity overrun), the Authorised Capacity Overrun Charge, equivalent to 1.25 times the Transmission Capacity Charge rate, shall be applied on that additional capacity. • Unauthorised Capacity Overrun Charge: If a Shipper does not apply for Authorised Capacity Overrun for utilisation of additional capacity above the booked capacity, it will pay 2 times the Transmission Capacity Charge rate for that additional capacity utilised. 4 Distribution Charging Structure The Distribution Charge component is a usage-based charge in $/MMBtu. The Distribution Network is segregated into two service areas as follows: • The Jurong Island, Jurong and Tuas (“JIT”) area 2 • Outside the JIT area As the cost to serve the area outside JIT is higher than the JIT area, this results in a higher usage charge for the former. The Distribution Charges are shown in Table 2 of the Appendix. 5 Appendix – Table of Charges Table 1: Transmission Charges for Shippers with Natural Gas Distribution Customers (Exclusive of GST) Entry capacity charge ($/MMBtu/hr) Per Annum (a) Exit capacity charge ($/MMBtu/hr) Per Annum (b) Transmission capacity charge ($/MMBtu/hr) Per Annum (a) + (b) Transmission usage charge (comprising non-GSC and GSC) (¢/MMBtu) a) PNG source Transmission Network 1 970.19 1,718.49 2,688.68 1.40 + 20.0 Transmission Network 2 * 1,616.07 1,072.62 2,688.69 1.40 + 20.0 Transmission Network 2^ 1,240.93 1,447.75 2,688.68 1.40 + 20.0 b) LNG source Transmission Network 1 1,165.26 2,017.34 3,182.60 1.71 + 2.00 Transmission Network 2 1,185.71 1,996.89 3,182.60 1.71 + 2.00 Table 1a: Transmission Charges for Shippers with Natural Gas Distribution Customers (Inclusive of 9% GST) + Entry capacity charge ($/MMBtu/hr) Per Annum (a) Exit capacity charge ($/MMBtu/hr) Per Annum (b) Transmission capacity charge ($/MMBtu/hr) Per Annum (a) + (b) Transmission usage charge (comprising non-GSC and GSC) (¢/MMBtu) a) PNG source Transmission Network 1 1,057.51 1,873.15 2,930.66 1.53 + 21.8 Transmission Network 2 * 1,761.52 1,169.16 2,930.67 1.53 + 21.8 Transmission Network 2^ 1,352.61 1,578.05 2,930.66 1.53 + 21.8 b) LNG source Transmission Network 1 1,270.13 2,198.90 3,469.03 1.86 + 2.18 Transmission Network 2 1,292.42 2,176.61 3,469.03 1.86 + 2.18 Notes: 1) Transmission Network 1 refers to the natural gas transmission network conveying both piped natural gas and regasified LNG from West Natuna (Indonesia) and the LNG Terminal. Transmission Network 2 is the natural gas transmission network conveying both piped natural gas and regasified LNG from South Sumatra (Indonesia), Attap Valley (Malaysia) and the LNG Terminal. 2) * For gas injection at Attap Valley. 3) ^ For gas injection at Sakra. 3 Table 2: Distribution Charges (Exclusive of GST) Tariff Category Distribution charge ($/MMBtu) Natural gas distribution in JIT 1.375 Natural gas distribution outside JIT 3.818 Table 2a: Distribution Charges (Inclusive of 9% GST) + Tariff Category Distribution charge ($/MMBtu) Natural gas distribution in JIT 1.499 Natural gas distribution outside JIT 4.162 + Note: Figures may not reflect the full GST effect due to rounding. 4

Media Release Electricity Tariff Revision For The Period 1 January to 31 March 2022 Singapore, 30 December 2021 – For the period from 1 January to 31 March 2022, electricity tariff (before 7% GST) will increase by an average of 5.6% or 1.33 cents per kWh compared with the previous quarter. The increase this quarter is due to higher fuel costs. Around 95% of Singapore’s electricity is generated using imported natural gas at prices indexed to oil prices. Over the past few months, a confluence of recovering economic activity, severe weather events, and a series of gas production outages have sent global energy market prices significantly higher. These factors have raised electricity prices in many markets. For details on the components of the electricity tariff, please refer to Appendix 1: Breakdown of Electricity Tariff. For households, the electricity tariff (before 7% GST) will increase from 24.11 to 25.44 cents per kWh for 1 January to 31 March 2022. The average monthly electricity bill for families living in HDB four- room flats will increase by $4.70 (before 7% GST) (Appendix 3: Average monthly electricity bills of domestic consumers). *before 7% GST SP Group reviews the electricity tariffs every quarter based on guidelines set by the electricity industry regulator, Energy Market Authority (EMA). The tariffs shown in Appendix 2 have been approved by EMA. Issued by: SP Group 2 Kallang Sector Singapore 349277 www.spgroup.com.sg Appendix 1 BREAKDOWN OF ELECTRICITY TARIFF The electricity tariff consists of the following four components: Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of fuel and power generation. The fuel cost is the cost of imported natural gas, which is tied to oil prices by commercial contracts. The cost of power generation covers mainly the costs of operating the power stations, such as the manpower and maintenance costs, as well as the capital cost of the stations. Network costs (paid to SP Group): This is to recover the cost of transporting electricity through the power grid. Market Support Services Fee (paid to SP Group): This is to recover the costs of billing and meter reading, data management, retail market systems as well as market development initiatives. Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Appendix 2 ELECTRICITY TARIFFS FROM 1 JANUARY 2022 Appendix 3 AVERAGE MONTHLY ELECTRICITY BILLS OF DOMESTIC CUSTOMERS TARIFF WEF 1 JANUARY 2022 (before 7% GST)

Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter readings via WhatsApp since 5pm on Wednesday 13 March 2019 (Singapore time) and did not receive an official WhatsApp acknowledgement message from SP Group, please re-send your readings through our other channels: 1. SP Utilities mobile app 2. Online on the Utilities Portal 3. Automated Phone System 1800 2222 333. Customers can key in their consumption without the need to speak to a call agent. 4. Email customerreading@spgroup.com.sg We apologise for any inconvenience and thank you for your understanding.

News & Media Releases Latest All Years 28 Mar 2022 SP Group Partners CJ Olivenetworks Vina Co. To Expand Vietnam Rooftop Solar Portfolio 20 Jan 2022 SP Group Funds Record $1.1 Million for Its Annual Power Packs Charity Drive 29 Dec 2021 Electricity Tariff Revision For The Period 1 January to 31 March 2022 01 Dec 2021 SP Group partners with Banpu NEXT to offer clean energy solutions across Asia Pacific 30 Nov 2021 Porsche Asia Pacific and SP Group partner to create largest manufacturer-branded charging network in Singapore 26 Oct 2021 Singapore's First Digital Twin for National Power Grid 11 Oct 2021 SP Partners EDF on Subsea Cables to Facilitate Green Energy Import from Indonesia 29 Sep 2021 Electricity Tariff Revision For The Period 1 October to 31 December 2021 24 Sep 2021 Hyundai Motor Group Launches ‘E-mobility Pilot’ in Singapore with SP Group and Komoco Motors to Enhance EV Customer Experience 18 Aug 2021 Bringing Distributed District Cooling to Our Town Centres - A Cool Solution for a Greener SIngapore 1 ... 7 8 9 ... 19

COMMISSIONING OF PHOTOVOLTAIC (PV) SYSTEM (For Licensed Installation) Name of Consumer: ___________________________________________________ Address of Installation: __________________________________________________ ___________________________________________________________________ Electrical Installation Licence No.: ___________________________________________ MSS Account No.: _____________________________ Application No.: _______________________________ Photovoltaic (PV) System Installed Solar PV Capacity: __________ kW(ac) ___________ kW(p) Voltage: ________ I certify that the above-mentioned Photovoltaic (PV) System Installation has been inspected and tested by me in accordance SS 638 and relevant Singapore Regulations. I also declare that the SPPG technical requirements have been complied with and I have performed the Commissioning Test on _______________ (date). I, the undersigned Licenced Electrical Worker (LEW), hereby certify that the abovementioned Photovoltaic System (PV documentation and Original copy of Compliance attached) is now ready and fit to operate in parallel with SP PowerAsset’s network. Name & Signature of LEW for PV System Licence No. Name & Signature of LEW responsible for the operation of the building/complex Electrical Installation Licence No. NB: A copy of the commissioning documents shall be submitted to SPPG within 7 days of PV system commissioning. Please email to: PVDN@spgroup.com.sg Page 1 of 1