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Searchhttps://www.spgroup.com.sg/search?tag=pub-smart-water-metering Search Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search Searchhttps://www.spgroup.com.sg/search?tag=pub-smart-water-metering Search Searchhttps://www.spgroup.com.sg/search?tag=pub-smart-water-metering Search Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search Searchhttps://www.spgroup.com.sg/search?tag=pub-smart-water-metering Search Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search SP Group To Roll Out Singapore’s First Large-scale Smart Water Metering Systemhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-To-Roll-Out-Singapore-s-First-Large-scale-Smart-Water-Metering-System News Release SP Group To Roll Out Singapore’s First Large-scale Smart Water Metering System Singapore, 15 April 2021 – SP Group (SP) will roll out Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply, install and manage some 300,000 smart water meters across seven locations1 island-wide. The contract was awarded to SP Services Limited, a subsidiary of SP Group, through an open tender exercise. With SP operating and maintaining Singapore’s current smart electricity metering system, the award of this approximately S$123.7 million smart water metering project will forge synergies in creating a smart utility and grid of the future. This smart water metering project consists of two parts. In the first, SP will supply and install smart water meters to 300,000 households and businesses in Singapore from early 2022, as well as develop and set up the wireless communications network and supporting IT systems for the retrieval and management of water meter data. In the second part, SP will also be responsible for the operations and maintenance of the smart water metering system for 15 years, including operations support, cloud-hosted system maintenance, metering field services and network communications services. Mr Stanley Huang, Group CEO, SP Group, said: “In deploying a smart water metering system for Singapore, SP Group is building on our track record in establishing and operating our nation’s island-wide smart electricity metering system. Coupled with our long-standing partnership with PUB, we are well-positioned to enhance the value of services to customers and contribute to advancing Singapore’s smart nation initiative across all utilities services.” With smart water meters, customers can access near real-time consumption data to better manage and make decisions in respect of their water usage. Currently, customers on the nationwide smart electricity meter network are already benefitting from this feature. To date, SP has installed more than 500,0002 smart electricity meters across Singapore and is on track to complete installation for all 1.4 million households by 2024. The smart water meters will connect wirelessly to SP’s existing Advanced Metering Infrastructure (AMI) to transmit meter information. SP can also leverage its existing AMI network to scale up future deployment of the smart water meters. 1 The seven locations are Bukit Batok, Hougang, Jurong West, Tampines, Tuas and new towns Tampines North and Tengah. 2 As at 31 March 2021 -Ends- About SP Group SP Group is a leading utilities group in the Asia Pacific, enabling a low-carbon, smart energy future for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable energy solutions such as cooling and heating systems for business districts and residential townships, electric vehicle fast charging and green digital energy management tools for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG. [20210415] Media Release - SP Group to roll out Singapore's first large-scale smart water metering systemhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/d22974fb-9bc6-47f9-89ec-3539c8869945/%5B20210415%5D+Media+Release+-+SP+Group+to+roll+out+Singapore's+first+large-scale+smart+water+metering+system.pdf?MOD=AJPERES&CVID= News Release SP Group to roll out Singapore’s first large-scale smart water metering system Singapore, 15 April 2021 – SP Group (SP) will roll out Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply, install and manage some 300,000 smart water meters across seven locations 1 island-wide. The contract was awarded to SP Services Limited, a subsidiary of SP Group, through an open tender exercise. With SP operating and maintaining Singapore’s current smart electricity metering system, the award of this approximately S$123.7 million smart water metering project will forge synergies in creating a smart utility and grid of the future. This smart water metering project consists of two parts. In the first, SP will supply and install smart water meters to 300,000 households and businesses in Singapore from early 2022, as well as develop and set up the wireless communications network and supporting IT systems for the retrieval and management of water meter data. In the second part, SP will also be responsible for the operations and maintenance of the smart water metering system for 15 years, including operations support, cloud-hosted system maintenance, metering field services and network communications services. Mr Stanley Huang, Group CEO, SP Group, said: “In deploying a smart water metering system for Singapore, SP Group is building on our track record in establishing and operating our nation’s island-wide smart electricity metering system. Coupled with our long-standing partnership with PUB, we are well-positioned to enhance the value of services to customers and contribute to advancing Singapore’s smart nation initiative across all utilities services.” 1 The seven locations are Bukit Batok, Hougang, Jurong West, Tampines, Tuas and new towns Tampines North and Tengah. 1 With smart water meters, customers can access near real-time consumption data to better manage and make decisions in respect of their water usage. Currently, customers on the nationwide smart electricity meter network are already benefitting from this feature. To date, SP has installed more than 500,000 2 smart electricity meters across Singapore and is on track to complete installation for all 1.4 million households by 2024. The smart water meters will connect wirelessly to SP’s existing Advanced Metering Infrastructure (AMI) to transmit meter information. SP can also leverage its existing AMI network to scale up future deployment of the smart water meters. -Ends- About SP Group SP Group is a leading utilities group in the Asia Pacific, enabling a low-carbon, smart energy future for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable energy solutions such as cooling and heating systems for business districts and residential townships, electric vehicle fast charging and green digital energy management tools for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG. 2 As at 31 March 2021 2 Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/shaping-the-evolution-of-electricity-meters-in-the-past-25-years SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Shaping the evolution of electricity meters in the past 25 years RELIABILITY Vice President of SP Services’ Metering Branch Razali Bin Mohd. “If my coral dies, you pay”, is a customer’s comment that 51-year-old Razali Bin Mohd recalls in an unforgettable experience during his earlier days as an engineer. His team was carrying out electricity meter replacement works then. In this unique situation, when the customer was informed that the power supply will be temporarily disrupted during the replacement, she requested for a mobile electrical generator to keep her coral tanks maintained at four degrees Celsius during the servicing period. Handling a multitude of customer requests, is part and parcel of stakeholder management in Razali’s job at SP Group (SP). Over his 25 years with SP, the Vice President of SP Services’ Metering Branch has seen the evolution of analogue electricity meters manually read by meter readers to smart meters that can now be monitored remotely. As of May 2022, Razali and his team have deployed over 650,000 smart electricity meters islandwide. In the next few years, all 1.4 million residential households in Singapore will be equipped with smart meters. “I cherish this experience the most as we took great lengths to incept this idea and eventually see it come to fruition. As this project had a nation-wide impact, I remembered we went to the Parliament to present our plans to the Mayors, and convinced the relevant agencies to support our deployment plan.” Razali now has another ambitious task ahead of him. Besides rolling out smart electricity meters nationwide, his team also won the contract for Singapore’s first large-scale smart water meter programme for PUB in Apr 2021. Over the next 15 years, they will be developing the metering system, enhancing the wireless communications network, deploying, operating and maintaining over 300,000 smart water meters. “We faced intense competition against strong contenders and various challenges during the tender process. Our strong teamwork and expertise in smart electricity meter deployment has enabled us to secure this strategic partnership. The late-night calls with counterparts from different parts of the world were all worth it!” Interestingly, his career options after graduating as an electrical engineering graduate from Nanyang Technological University were between a cadet pilot at a leading airline and an engineer at SP. He received SP’s letter of offer on the day of his final round of interview for the cadet pilot position. “I just went with my gut feel and I am convinced now looking back, it was meant to be.” he recalled fondly.   Razali with his colleagues from the metering team at the old St James District Office in 2011. Back in the late 90s, Razali’s key responsibilities included working with contractors to install and maintain meters for residential and commercial customers, procure new meters, handle project tenders and manage customer feedback.  The implementation of smart electricity meters in Singapore has been the highlight of his career. Razali with colleagues from SP Services and SP Digital on an overseas trip to Itron’s office in San Francisco, to adopt best practices from the implementation of the US’ smart meter programme. Before the opening of Singapore’s electricity retail market in 2014, Razali and his team travelled to San Francisco and Melbourne to learn how these cities deployed smart meters successfully. “The study trip shortened our learning curve and prevented potential pitfalls.” SP is one of the first few utility companies in the world that has separated its communication network card from the meter. In other parts of the world, communication modules are integrated within the meters. Hence, if the communication part fails, the entire meter must be replaced. In Singapore, the decision was to adopt a “modular” structure for parts to be replaced separately if they are faulty. This will not only save cost, but also eliminate supply interruption and reduce inconvenience to the customers. CEO of SP Services Law Chin Ho (sixth from left) and Razali with the SP Services team that won the contract for Singapore’s first large-scale smart water meter programme for PUB in Apr 2021. Razali is thankful for all the growth opportunities at SP and is committed to continue rising to the challenges in the evolving energy industry. “I wake up every day looking forward to the next challenge at work. I am thankful for the wonderful team support. We are constantly innovating and finding solutions to problems. It gives me a huge sense of job satisfaction!” Volunteering trip with SP colleagues in Cambodia in 2015. In his free time, Razali enjoys travelling for nature walks, trekking, snorkelling, and exploring other types of land and sea activities. He also finds meaning in organising charity trips to children’s orphanages in Thailand, Cambodia and Indonesia and has even rallied his colleagues to join him in distributing essential items for these vulnerable communities. With borders reopening, Razali hopes to revive this initiative very soon! TAGS PUB SMART WATER METERINGPEOPLE OF SPSMART ELECTRICITY METERSAMISP SERVICES YOU MIGHT BE INTERESTED TO READ Empowering talent Benjamin Festin describes how SP is constantly designing programmes for employees to grow and upskill, while Muhammad Ariff Bin Ramli shares how he feels empowered to assume greater responsibilities in his job role. Mentor gives out tough assignments to sharpen skills of next generation On any given day, Senior Principal Engineer and Technical Expert Chua Khim Mong, would pose a hypothetical engineering problem in a group chat, challenging his team of technical officers and technicians to solve it. Partnership with PUB in EMA’s Demand Response and Interruptible Load programmes SP Group SP has partnered PUB to participate in EMA’s Demand Response DR and Interruptible Load IL programmes. PUB is the first government agency to participate in the programmes. Category: Reliability Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/sp-group-to-roll-out-singapore-s-first-large-scale-smart-water-metering-system SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Group to roll out Singapore’s first large-scale smart water metering system INNOVATION SP Group will roll out Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply, install and manage some 300,000 smart water meters across seven locations island-wide. The contract was awarded to SP Services Limited, a subsidiary of SP Group, through an open tender exercise. With SP operating and maintaining Singapore’s current smart electricity metering system, the award of this smart water metering project will forge synergies in creating a smart utility and grid of the future. This builds on SP’s track record of establishing and operating the nation’s island-wide smart electricity metering system. Coupled with a long-standing partnership with PUB, SP is well-positioned to enhance the value of services to customers and contribute to advancing Singapore’s smart nation initiative across all utilities services. With smart water meters, customers can access near real-time consumption data to better manage and make decisions in respect of their water usage. Currently, customers on the nationwide smart electricity meter network are already benefitting from this feature. To date, SP has installed more than 500,000 smart electricity meters across Singapore and is on track to complete installation for all 1.4 million households by 2024. Besides installing the smart water meters from early 2022, SP will operate and maintain the metering system for 15 years. The smart water meters will connect wirelessly to SP’s existing Advanced Metering Infrastructure (AMI) to transmit meter information. SP can also leverage its existing AMI network to scale up future deployment of the smart water meters. TAGS SUSTAINABILITYINNOVATION YOU MIGHT BE INTERESTED TO READ Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. SP Group awarded BCA grant to power next-gen green buildings SP Group (SP) was awarded a grant by the Building and Construction Authority (BCA) to develop and implement technologies and digital solutions to push the limits of buildings’ energy efficiency standards. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search SP Group To Roll Out Singapore’s First Large-scale Smart Water Metering Systemhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-To-Roll-Out-Singapore-s-First-Large-scale-Smart-Water-Metering-System News Release SP Group To Roll Out Singapore’s First Large-scale Smart Water Metering System Singapore, 15 April 2021 – SP Group (SP) will roll out Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply, install and manage some 300,000 smart water meters across seven locations1 island-wide. The contract was awarded to SP Services Limited, a subsidiary of SP Group, through an open tender exercise. With SP operating and maintaining Singapore’s current smart electricity metering system, the award of this approximately S$123.7 million smart water metering project will forge synergies in creating a smart utility and grid of the future. This smart water metering project consists of two parts. In the first, SP will supply and install smart water meters to 300,000 households and businesses in Singapore from early 2022, as well as develop and set up the wireless communications network and supporting IT systems for the retrieval and management of water meter data. In the second part, SP will also be responsible for the operations and maintenance of the smart water metering system for 15 years, including operations support, cloud-hosted system maintenance, metering field services and network communications services. Mr Stanley Huang, Group CEO, SP Group, said: “In deploying a smart water metering system for Singapore, SP Group is building on our track record in establishing and operating our nation’s island-wide smart electricity metering system. Coupled with our long-standing partnership with PUB, we are well-positioned to enhance the value of services to customers and contribute to advancing Singapore’s smart nation initiative across all utilities services.” With smart water meters, customers can access near real-time consumption data to better manage and make decisions in respect of their water usage. Currently, customers on the nationwide smart electricity meter network are already benefitting from this feature. To date, SP has installed more than 500,0002 smart electricity meters across Singapore and is on track to complete installation for all 1.4 million households by 2024. The smart water meters will connect wirelessly to SP’s existing Advanced Metering Infrastructure (AMI) to transmit meter information. SP can also leverage its existing AMI network to scale up future deployment of the smart water meters. 1 The seven locations are Bukit Batok, Hougang, Jurong West, Tampines, Tuas and new towns Tampines North and Tengah. 2 As at 31 March 2021 -Ends- About SP Group SP Group is a leading utilities group in the Asia Pacific, enabling a low-carbon, smart energy future for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable energy solutions such as cooling and heating systems for business districts and residential townships, electric vehicle fast charging and green digital energy management tools for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG. [20210415] Media Release - SP Group to roll out Singapore's first large-scale smart water metering systemhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/d22974fb-9bc6-47f9-89ec-3539c8869945/%5B20210415%5D+Media+Release+-+SP+Group+to+roll+out+Singapore's+first+large-scale+smart+water+metering+system.pdf?MOD=AJPERES&CVID= News Release SP Group to roll out Singapore’s first large-scale smart water metering system Singapore, 15 April 2021 – SP Group (SP) will roll out Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply, install and manage some 300,000 smart water meters across seven locations 1 island-wide. The contract was awarded to SP Services Limited, a subsidiary of SP Group, through an open tender exercise. With SP operating and maintaining Singapore’s current smart electricity metering system, the award of this approximately S$123.7 million smart water metering project will forge synergies in creating a smart utility and grid of the future. This smart water metering project consists of two parts. In the first, SP will supply and install smart water meters to 300,000 households and businesses in Singapore from early 2022, as well as develop and set up the wireless communications network and supporting IT systems for the retrieval and management of water meter data. In the second part, SP will also be responsible for the operations and maintenance of the smart water metering system for 15 years, including operations support, cloud-hosted system maintenance, metering field services and network communications services. Mr Stanley Huang, Group CEO, SP Group, said: “In deploying a smart water metering system for Singapore, SP Group is building on our track record in establishing and operating our nation’s island-wide smart electricity metering system. Coupled with our long-standing partnership with PUB, we are well-positioned to enhance the value of services to customers and contribute to advancing Singapore’s smart nation initiative across all utilities services.” 1 The seven locations are Bukit Batok, Hougang, Jurong West, Tampines, Tuas and new towns Tampines North and Tengah. 1 With smart water meters, customers can access near real-time consumption data to better manage and make decisions in respect of their water usage. Currently, customers on the nationwide smart electricity meter network are already benefitting from this feature. To date, SP has installed more than 500,000 2 smart electricity meters across Singapore and is on track to complete installation for all 1.4 million households by 2024. The smart water meters will connect wirelessly to SP’s existing Advanced Metering Infrastructure (AMI) to transmit meter information. SP can also leverage its existing AMI network to scale up future deployment of the smart water meters. -Ends- About SP Group SP Group is a leading utilities group in the Asia Pacific, enabling a low-carbon, smart energy future for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable energy solutions such as cooling and heating systems for business districts and residential townships, electric vehicle fast charging and green digital energy management tools for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG. 2 As at 31 March 2021 2 Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/sp-group-to-roll-out-singapore-s-first-large-scale-smart-water-metering-system SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Group to roll out Singapore’s first large-scale smart water metering system INNOVATION SP Group will roll out Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply, install and manage some 300,000 smart water meters across seven locations island-wide. The contract was awarded to SP Services Limited, a subsidiary of SP Group, through an open tender exercise. With SP operating and maintaining Singapore’s current smart electricity metering system, the award of this smart water metering project will forge synergies in creating a smart utility and grid of the future. This builds on SP’s track record of establishing and operating the nation’s island-wide smart electricity metering system. Coupled with a long-standing partnership with PUB, SP is well-positioned to enhance the value of services to customers and contribute to advancing Singapore’s smart nation initiative across all utilities services. With smart water meters, customers can access near real-time consumption data to better manage and make decisions in respect of their water usage. Currently, customers on the nationwide smart electricity meter network are already benefitting from this feature. To date, SP has installed more than 500,000 smart electricity meters across Singapore and is on track to complete installation for all 1.4 million households by 2024. Besides installing the smart water meters from early 2022, SP will operate and maintain the metering system for 15 years. The smart water meters will connect wirelessly to SP’s existing Advanced Metering Infrastructure (AMI) to transmit meter information. SP can also leverage its existing AMI network to scale up future deployment of the smart water meters. TAGS SUSTAINABILITYINNOVATION YOU MIGHT BE INTERESTED TO READ Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. SP Group awarded BCA grant to power next-gen green buildings SP Group (SP) was awarded a grant by the Building and Construction Authority (BCA) to develop and implement technologies and digital solutions to push the limits of buildings’ energy efficiency standards. Category: Innovation Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/shaping-the-evolution-of-electricity-meters-in-the-past-25-years SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Shaping the evolution of electricity meters in the past 25 years RELIABILITY Vice President of SP Services’ Metering Branch Razali Bin Mohd. “If my coral dies, you pay”, is a customer’s comment that 51-year-old Razali Bin Mohd recalls in an unforgettable experience during his earlier days as an engineer. His team was carrying out electricity meter replacement works then. In this unique situation, when the customer was informed that the power supply will be temporarily disrupted during the replacement, she requested for a mobile electrical generator to keep her coral tanks maintained at four degrees Celsius during the servicing period. Handling a multitude of customer requests, is part and parcel of stakeholder management in Razali’s job at SP Group (SP). Over his 25 years with SP, the Vice President of SP Services’ Metering Branch has seen the evolution of analogue electricity meters manually read by meter readers to smart meters that can now be monitored remotely. As of May 2022, Razali and his team have deployed over 650,000 smart electricity meters islandwide. In the next few years, all 1.4 million residential households in Singapore will be equipped with smart meters. “I cherish this experience the most as we took great lengths to incept this idea and eventually see it come to fruition. As this project had a nation-wide impact, I remembered we went to the Parliament to present our plans to the Mayors, and convinced the relevant agencies to support our deployment plan.” Razali now has another ambitious task ahead of him. Besides rolling out smart electricity meters nationwide, his team also won the contract for Singapore’s first large-scale smart water meter programme for PUB in Apr 2021. Over the next 15 years, they will be developing the metering system, enhancing the wireless communications network, deploying, operating and maintaining over 300,000 smart water meters. “We faced intense competition against strong contenders and various challenges during the tender process. Our strong teamwork and expertise in smart electricity meter deployment has enabled us to secure this strategic partnership. The late-night calls with counterparts from different parts of the world were all worth it!” Interestingly, his career options after graduating as an electrical engineering graduate from Nanyang Technological University were between a cadet pilot at a leading airline and an engineer at SP. He received SP’s letter of offer on the day of his final round of interview for the cadet pilot position. “I just went with my gut feel and I am convinced now looking back, it was meant to be.” he recalled fondly.   Razali with his colleagues from the metering team at the old St James District Office in 2011. Back in the late 90s, Razali’s key responsibilities included working with contractors to install and maintain meters for residential and commercial customers, procure new meters, handle project tenders and manage customer feedback.  The implementation of smart electricity meters in Singapore has been the highlight of his career. Razali with colleagues from SP Services and SP Digital on an overseas trip to Itron’s office in San Francisco, to adopt best practices from the implementation of the US’ smart meter programme. Before the opening of Singapore’s electricity retail market in 2014, Razali and his team travelled to San Francisco and Melbourne to learn how these cities deployed smart meters successfully. “The study trip shortened our learning curve and prevented potential pitfalls.” SP is one of the first few utility companies in the world that has separated its communication network card from the meter. In other parts of the world, communication modules are integrated within the meters. Hence, if the communication part fails, the entire meter must be replaced. In Singapore, the decision was to adopt a “modular” structure for parts to be replaced separately if they are faulty. This will not only save cost, but also eliminate supply interruption and reduce inconvenience to the customers. CEO of SP Services Law Chin Ho (sixth from left) and Razali with the SP Services team that won the contract for Singapore’s first large-scale smart water meter programme for PUB in Apr 2021. Razali is thankful for all the growth opportunities at SP and is committed to continue rising to the challenges in the evolving energy industry. “I wake up every day looking forward to the next challenge at work. I am thankful for the wonderful team support. We are constantly innovating and finding solutions to problems. It gives me a huge sense of job satisfaction!” Volunteering trip with SP colleagues in Cambodia in 2015. In his free time, Razali enjoys travelling for nature walks, trekking, snorkelling, and exploring other types of land and sea activities. He also finds meaning in organising charity trips to children’s orphanages in Thailand, Cambodia and Indonesia and has even rallied his colleagues to join him in distributing essential items for these vulnerable communities. With borders reopening, Razali hopes to revive this initiative very soon! TAGS PUB SMART WATER METERINGPEOPLE OF SPSMART ELECTRICITY METERSAMISP SERVICES YOU MIGHT BE INTERESTED TO READ Empowering talent Benjamin Festin describes how SP is constantly designing programmes for employees to grow and upskill, while Muhammad Ariff Bin Ramli shares how he feels empowered to assume greater responsibilities in his job role. Mentor gives out tough assignments to sharpen skills of next generation On any given day, Senior Principal Engineer and Technical Expert Chua Khim Mong, would pose a hypothetical engineering problem in a group chat, challenging his team of technical officers and technicians to solve it. Partnership with PUB in EMA’s Demand Response and Interruptible Load programmes SP Group SP has partnered PUB to participate in EMA’s Demand Response DR and Interruptible Load IL programmes. PUB is the first government agency to participate in the programmes. Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=pub-smart-water-metering Search [20210416] The New Paper - First 300,000 smart water meters for 7 locations come early 2022https://www.spgroup.com.sg/dam/jcr:fc7cc8cf-741b-4a5b-9896-b3fa0f1129e4 First 300,000 smart water meters for 7 locations come early 2022 ANG QING SP Services will install Singapore’s first 300,000 smart water meters from early next year as part of the national plan to digitalise the water system. At no cost to customers, these meters that use digital technologies to monitor water usage and leaks will be rolled out to homes as well as commercial and industrial buildings at seven locations, said national water agency PUB yesterday. The locations are the new housing estates of Tampines North and Tengah, Bukit Batok, Hougang, Jurong West, Tampines and Tuas. The first phase of PUB’s smart water meter programme is set to be completed by 2023. The award of the estimated $123.7 million project to the subsidiary of SP Group follows an open tender exercise which attracted seven local and foreign tenderers. PUB added that SP Services was selected as it demonstrated a strong track record and the necessary technical resource capability to undertake this project, alongside its network solutions provider Itron’s experience in deploying nearly 800,000 smart water meters in Baltimore and Cleveland in the US. SP Services will be responsible for the supply and installation of the smart meters and supporting infrastructure, as well as their operation and maintenance for 15 years. Households and businesses in the first phase of the programme will receive notification letters from PUB prior to the installation. “In selecting these locations, PUB had considered a range of factors including property mix, efficiency of deployment and the need to replace older conventional water meters,” it said. With the new meters, the agency can automatically access meter readings without the need for labour-intensive manual reads, which are currently conducted once every two months. Paired with a customer portal, users will be able to monitor leaks and high water usage in near real time. Pilot trials carried out in 800 households in Punggol and Yuhua in 2016 and 2018 found that about 10 per cent of them experienced leaks that often went unnoticed until they received a higher-than-usual water bill. With the smart meters, these households had savings of about 5 per cent from early leak detection and the adoption of watersaving habits. Following the first-phase roll out, PUB intends to review the results before implementing the programme for the rest of Singapore. Those who wish to find out more about the smart water meter programme can visit pub.gov.sg/smartwatermeterprogramme. aqing@sph.com.sg The smart meters use digital technologies to monitor water usage and leaks. PHOTO: SP GROUP Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/sp-group-to-roll-out-singapore-s-first-large-scale-smart-water-metering-system SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Group to roll out Singapore’s first large-scale smart water metering system INNOVATION SP Group will roll out Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply, install and manage some 300,000 smart water meters across seven locations island-wide. The contract was awarded to SP Services Limited, a subsidiary of SP Group, through an open tender exercise. With SP operating and maintaining Singapore’s current smart electricity metering system, the award of this smart water metering project will forge synergies in creating a smart utility and grid of the future. This builds on SP’s track record of establishing and operating the nation’s island-wide smart electricity metering system. Coupled with a long-standing partnership with PUB, SP is well-positioned to enhance the value of services to customers and contribute to advancing Singapore’s smart nation initiative across all utilities services. With smart water meters, customers can access near real-time consumption data to better manage and make decisions in respect of their water usage. Currently, customers on the nationwide smart electricity meter network are already benefitting from this feature. To date, SP has installed more than 500,000 smart electricity meters across Singapore and is on track to complete installation for all 1.4 million households by 2024. Besides installing the smart water meters from early 2022, SP will operate and maintain the metering system for 15 years. The smart water meters will connect wirelessly to SP’s existing Advanced Metering Infrastructure (AMI) to transmit meter information. SP can also leverage its existing AMI network to scale up future deployment of the smart water meters. TAGS SUSTAINABILITYINNOVATION YOU MIGHT BE INTERESTED TO READ Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. SP Group awarded BCA grant to power next-gen green buildings SP Group (SP) was awarded a grant by the Building and Construction Authority (BCA) to develop and implement technologies and digital solutions to push the limits of buildings’ energy efficiency standards. Category: Innovation SP Group To Roll Out Singapore’s First Large-scale Smart Water Metering Systemhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-To-Roll-Out-Singapore-s-First-Large-scale-Smart-Water-Metering-System News Release SP Group To Roll Out Singapore’s First Large-scale Smart Water Metering System Singapore, 15 April 2021 – SP Group (SP) will roll out Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply, install and manage some 300,000 smart water meters across seven locations1 island-wide. The contract was awarded to SP Services Limited, a subsidiary of SP Group, through an open tender exercise. With SP operating and maintaining Singapore’s current smart electricity metering system, the award of this approximately S$123.7 million smart water metering project will forge synergies in creating a smart utility and grid of the future. This smart water metering project consists of two parts. In the first, SP will supply and install smart water meters to 300,000 households and businesses in Singapore from early 2022, as well as develop and set up the wireless communications network and supporting IT systems for the retrieval and management of water meter data. In the second part, SP will also be responsible for the operations and maintenance of the smart water metering system for 15 years, including operations support, cloud-hosted system maintenance, metering field services and network communications services. Mr Stanley Huang, Group CEO, SP Group, said: “In deploying a smart water metering system for Singapore, SP Group is building on our track record in establishing and operating our nation’s island-wide smart electricity metering system. Coupled with our long-standing partnership with PUB, we are well-positioned to enhance the value of services to customers and contribute to advancing Singapore’s smart nation initiative across all utilities services.” With smart water meters, customers can access near real-time consumption data to better manage and make decisions in respect of their water usage. Currently, customers on the nationwide smart electricity meter network are already benefitting from this feature. To date, SP has installed more than 500,0002 smart electricity meters across Singapore and is on track to complete installation for all 1.4 million households by 2024. The smart water meters will connect wirelessly to SP’s existing Advanced Metering Infrastructure (AMI) to transmit meter information. SP can also leverage its existing AMI network to scale up future deployment of the smart water meters. 1 The seven locations are Bukit Batok, Hougang, Jurong West, Tampines, Tuas and new towns Tampines North and Tengah. 2 As at 31 March 2021 -Ends- About SP Group SP Group is a leading utilities group in the Asia Pacific, enabling a low-carbon, smart energy future for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable energy solutions such as cooling and heating systems for business districts and residential townships, electric vehicle fast charging and green digital energy management tools for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG. Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/shaping-the-evolution-of-electricity-meters-in-the-past-25-years SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Shaping the evolution of electricity meters in the past 25 years RELIABILITY Vice President of SP Services’ Metering Branch Razali Bin Mohd. “If my coral dies, you pay”, is a customer’s comment that 51-year-old Razali Bin Mohd recalls in an unforgettable experience during his earlier days as an engineer. His team was carrying out electricity meter replacement works then. In this unique situation, when the customer was informed that the power supply will be temporarily disrupted during the replacement, she requested for a mobile electrical generator to keep her coral tanks maintained at four degrees Celsius during the servicing period. Handling a multitude of customer requests, is part and parcel of stakeholder management in Razali’s job at SP Group (SP). Over his 25 years with SP, the Vice President of SP Services’ Metering Branch has seen the evolution of analogue electricity meters manually read by meter readers to smart meters that can now be monitored remotely. As of May 2022, Razali and his team have deployed over 650,000 smart electricity meters islandwide. In the next few years, all 1.4 million residential households in Singapore will be equipped with smart meters. “I cherish this experience the most as we took great lengths to incept this idea and eventually see it come to fruition. As this project had a nation-wide impact, I remembered we went to the Parliament to present our plans to the Mayors, and convinced the relevant agencies to support our deployment plan.” Razali now has another ambitious task ahead of him. Besides rolling out smart electricity meters nationwide, his team also won the contract for Singapore’s first large-scale smart water meter programme for PUB in Apr 2021. Over the next 15 years, they will be developing the metering system, enhancing the wireless communications network, deploying, operating and maintainin

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Searchhttps://www.spgroup.com.sg/search?tag=pub-smart-water-metering Search Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search Searchhttps://www.spgroup.com.sg/search?tag=pub-smart-water-metering Search Searchhttps://www.spgroup.com.sg/search?tag=pub-smart-water-metering Search Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search Searchhttps://www.spgroup.com.sg/search?tag=pub-smart-water-metering Search Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search SP Group To Roll Out Singapore’s First Large-scale Smart Water Metering Systemhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-To-Roll-Out-Singapore-s-First-Large-scale-Smart-Water-Metering-System News Release SP Group To Roll Out Singapore’s First Large-scale Smart Water Metering System Singapore, 15 April 2021 – SP Group (SP) will roll out Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply, install and manage some 300,000 smart water meters across seven locations1 island-wide. The contract was awarded to SP Services Limited, a subsidiary of SP Group, through an open tender exercise. With SP operating and maintaining Singapore’s current smart electricity metering system, the award of this approximately S$123.7 million smart water metering project will forge synergies in creating a smart utility and grid of the future. This smart water metering project consists of two parts. In the first, SP will supply and install smart water meters to 300,000 households and businesses in Singapore from early 2022, as well as develop and set up the wireless communications network and supporting IT systems for the retrieval and management of water meter data. In the second part, SP will also be responsible for the operations and maintenance of the smart water metering system for 15 years, including operations support, cloud-hosted system maintenance, metering field services and network communications services. Mr Stanley Huang, Group CEO, SP Group, said: “In deploying a smart water metering system for Singapore, SP Group is building on our track record in establishing and operating our nation’s island-wide smart electricity metering system. Coupled with our long-standing partnership with PUB, we are well-positioned to enhance the value of services to customers and contribute to advancing Singapore’s smart nation initiative across all utilities services.” With smart water meters, customers can access near real-time consumption data to better manage and make decisions in respect of their water usage. Currently, customers on the nationwide smart electricity meter network are already benefitting from this feature. To date, SP has installed more than 500,0002 smart electricity meters across Singapore and is on track to complete installation for all 1.4 million households by 2024. The smart water meters will connect wirelessly to SP’s existing Advanced Metering Infrastructure (AMI) to transmit meter information. SP can also leverage its existing AMI network to scale up future deployment of the smart water meters. 1 The seven locations are Bukit Batok, Hougang, Jurong West, Tampines, Tuas and new towns Tampines North and Tengah. 2 As at 31 March 2021 -Ends- About SP Group SP Group is a leading utilities group in the Asia Pacific, enabling a low-carbon, smart energy future for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable energy solutions such as cooling and heating systems for business districts and residential townships, electric vehicle fast charging and green digital energy management tools for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG. [20210415] Media Release - SP Group to roll out Singapore's first large-scale smart water metering systemhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/d22974fb-9bc6-47f9-89ec-3539c8869945/%5B20210415%5D+Media+Release+-+SP+Group+to+roll+out+Singapore's+first+large-scale+smart+water+metering+system.pdf?MOD=AJPERES&CVID= News Release SP Group to roll out Singapore’s first large-scale smart water metering system Singapore, 15 April 2021 – SP Group (SP) will roll out Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply, install and manage some 300,000 smart water meters across seven locations 1 island-wide. The contract was awarded to SP Services Limited, a subsidiary of SP Group, through an open tender exercise. With SP operating and maintaining Singapore’s current smart electricity metering system, the award of this approximately S$123.7 million smart water metering project will forge synergies in creating a smart utility and grid of the future. This smart water metering project consists of two parts. In the first, SP will supply and install smart water meters to 300,000 households and businesses in Singapore from early 2022, as well as develop and set up the wireless communications network and supporting IT systems for the retrieval and management of water meter data. In the second part, SP will also be responsible for the operations and maintenance of the smart water metering system for 15 years, including operations support, cloud-hosted system maintenance, metering field services and network communications services. Mr Stanley Huang, Group CEO, SP Group, said: “In deploying a smart water metering system for Singapore, SP Group is building on our track record in establishing and operating our nation’s island-wide smart electricity metering system. Coupled with our long-standing partnership with PUB, we are well-positioned to enhance the value of services to customers and contribute to advancing Singapore’s smart nation initiative across all utilities services.” 1 The seven locations are Bukit Batok, Hougang, Jurong West, Tampines, Tuas and new towns Tampines North and Tengah. 1 With smart water meters, customers can access near real-time consumption data to better manage and make decisions in respect of their water usage. Currently, customers on the nationwide smart electricity meter network are already benefitting from this feature. To date, SP has installed more than 500,000 2 smart electricity meters across Singapore and is on track to complete installation for all 1.4 million households by 2024. The smart water meters will connect wirelessly to SP’s existing Advanced Metering Infrastructure (AMI) to transmit meter information. SP can also leverage its existing AMI network to scale up future deployment of the smart water meters. -Ends- About SP Group SP Group is a leading utilities group in the Asia Pacific, enabling a low-carbon, smart energy future for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable energy solutions such as cooling and heating systems for business districts and residential townships, electric vehicle fast charging and green digital energy management tools for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG. 2 As at 31 March 2021 2 Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/shaping-the-evolution-of-electricity-meters-in-the-past-25-years SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Shaping the evolution of electricity meters in the past 25 years RELIABILITY Vice President of SP Services’ Metering Branch Razali Bin Mohd. “If my coral dies, you pay”, is a customer’s comment that 51-year-old Razali Bin Mohd recalls in an unforgettable experience during his earlier days as an engineer. His team was carrying out electricity meter replacement works then. In this unique situation, when the customer was informed that the power supply will be temporarily disrupted during the replacement, she requested for a mobile electrical generator to keep her coral tanks maintained at four degrees Celsius during the servicing period. Handling a multitude of customer requests, is part and parcel of stakeholder management in Razali’s job at SP Group (SP). Over his 25 years with SP, the Vice President of SP Services’ Metering Branch has seen the evolution of analogue electricity meters manually read by meter readers to smart meters that can now be monitored remotely. As of May 2022, Razali and his team have deployed over 650,000 smart electricity meters islandwide. In the next few years, all 1.4 million residential households in Singapore will be equipped with smart meters. “I cherish this experience the most as we took great lengths to incept this idea and eventually see it come to fruition. As this project had a nation-wide impact, I remembered we went to the Parliament to present our plans to the Mayors, and convinced the relevant agencies to support our deployment plan.” Razali now has another ambitious task ahead of him. Besides rolling out smart electricity meters nationwide, his team also won the contract for Singapore’s first large-scale smart water meter programme for PUB in Apr 2021. Over the next 15 years, they will be developing the metering system, enhancing the wireless communications network, deploying, operating and maintaining over 300,000 smart water meters. “We faced intense competition against strong contenders and various challenges during the tender process. Our strong teamwork and expertise in smart electricity meter deployment has enabled us to secure this strategic partnership. The late-night calls with counterparts from different parts of the world were all worth it!” Interestingly, his career options after graduating as an electrical engineering graduate from Nanyang Technological University were between a cadet pilot at a leading airline and an engineer at SP. He received SP’s letter of offer on the day of his final round of interview for the cadet pilot position. “I just went with my gut feel and I am convinced now looking back, it was meant to be.” he recalled fondly.   Razali with his colleagues from the metering team at the old St James District Office in 2011. Back in the late 90s, Razali’s key responsibilities included working with contractors to install and maintain meters for residential and commercial customers, procure new meters, handle project tenders and manage customer feedback.  The implementation of smart electricity meters in Singapore has been the highlight of his career. Razali with colleagues from SP Services and SP Digital on an overseas trip to Itron’s office in San Francisco, to adopt best practices from the implementation of the US’ smart meter programme. Before the opening of Singapore’s electricity retail market in 2014, Razali and his team travelled to San Francisco and Melbourne to learn how these cities deployed smart meters successfully. “The study trip shortened our learning curve and prevented potential pitfalls.” SP is one of the first few utility companies in the world that has separated its communication network card from the meter. In other parts of the world, communication modules are integrated within the meters. Hence, if the communication part fails, the entire meter must be replaced. In Singapore, the decision was to adopt a “modular” structure for parts to be replaced separately if they are faulty. This will not only save cost, but also eliminate supply interruption and reduce inconvenience to the customers. CEO of SP Services Law Chin Ho (sixth from left) and Razali with the SP Services team that won the contract for Singapore’s first large-scale smart water meter programme for PUB in Apr 2021. Razali is thankful for all the growth opportunities at SP and is committed to continue rising to the challenges in the evolving energy industry. “I wake up every day looking forward to the next challenge at work. I am thankful for the wonderful team support. We are constantly innovating and finding solutions to problems. It gives me a huge sense of job satisfaction!” Volunteering trip with SP colleagues in Cambodia in 2015. In his free time, Razali enjoys travelling for nature walks, trekking, snorkelling, and exploring other types of land and sea activities. He also finds meaning in organising charity trips to children’s orphanages in Thailand, Cambodia and Indonesia and has even rallied his colleagues to join him in distributing essential items for these vulnerable communities. With borders reopening, Razali hopes to revive this initiative very soon! TAGS PUB SMART WATER METERINGPEOPLE OF SPSMART ELECTRICITY METERSAMISP SERVICES YOU MIGHT BE INTERESTED TO READ Empowering talent Benjamin Festin describes how SP is constantly designing programmes for employees to grow and upskill, while Muhammad Ariff Bin Ramli shares how he feels empowered to assume greater responsibilities in his job role. Mentor gives out tough assignments to sharpen skills of next generation On any given day, Senior Principal Engineer and Technical Expert Chua Khim Mong, would pose a hypothetical engineering problem in a group chat, challenging his team of technical officers and technicians to solve it. Partnership with PUB in EMA’s Demand Response and Interruptible Load programmes SP Group SP has partnered PUB to participate in EMA’s Demand Response DR and Interruptible Load IL programmes. PUB is the first government agency to participate in the programmes. Category: Reliability Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/sp-group-to-roll-out-singapore-s-first-large-scale-smart-water-metering-system SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Group to roll out Singapore’s first large-scale smart water metering system INNOVATION SP Group will roll out Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply, install and manage some 300,000 smart water meters across seven locations island-wide. The contract was awarded to SP Services Limited, a subsidiary of SP Group, through an open tender exercise. With SP operating and maintaining Singapore’s current smart electricity metering system, the award of this smart water metering project will forge synergies in creating a smart utility and grid of the future. This builds on SP’s track record of establishing and operating the nation’s island-wide smart electricity metering system. Coupled with a long-standing partnership with PUB, SP is well-positioned to enhance the value of services to customers and contribute to advancing Singapore’s smart nation initiative across all utilities services. With smart water meters, customers can access near real-time consumption data to better manage and make decisions in respect of their water usage. Currently, customers on the nationwide smart electricity meter network are already benefitting from this feature. To date, SP has installed more than 500,000 smart electricity meters across Singapore and is on track to complete installation for all 1.4 million households by 2024. Besides installing the smart water meters from early 2022, SP will operate and maintain the metering system for 15 years. The smart water meters will connect wirelessly to SP’s existing Advanced Metering Infrastructure (AMI) to transmit meter information. SP can also leverage its existing AMI network to scale up future deployment of the smart water meters. TAGS SUSTAINABILITYINNOVATION YOU MIGHT BE INTERESTED TO READ Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. SP Group awarded BCA grant to power next-gen green buildings SP Group (SP) was awarded a grant by the Building and Construction Authority (BCA) to develop and implement technologies and digital solutions to push the limits of buildings’ energy efficiency standards. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search SP Group To Roll Out Singapore’s First Large-scale Smart Water Metering Systemhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-To-Roll-Out-Singapore-s-First-Large-scale-Smart-Water-Metering-System News Release SP Group To Roll Out Singapore’s First Large-scale Smart Water Metering System Singapore, 15 April 2021 – SP Group (SP) will roll out Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply, install and manage some 300,000 smart water meters across seven locations1 island-wide. The contract was awarded to SP Services Limited, a subsidiary of SP Group, through an open tender exercise. With SP operating and maintaining Singapore’s current smart electricity metering system, the award of this approximately S$123.7 million smart water metering project will forge synergies in creating a smart utility and grid of the future. This smart water metering project consists of two parts. In the first, SP will supply and install smart water meters to 300,000 households and businesses in Singapore from early 2022, as well as develop and set up the wireless communications network and supporting IT systems for the retrieval and management of water meter data. In the second part, SP will also be responsible for the operations and maintenance of the smart water metering system for 15 years, including operations support, cloud-hosted system maintenance, metering field services and network communications services. Mr Stanley Huang, Group CEO, SP Group, said: “In deploying a smart water metering system for Singapore, SP Group is building on our track record in establishing and operating our nation’s island-wide smart electricity metering system. Coupled with our long-standing partnership with PUB, we are well-positioned to enhance the value of services to customers and contribute to advancing Singapore’s smart nation initiative across all utilities services.” With smart water meters, customers can access near real-time consumption data to better manage and make decisions in respect of their water usage. Currently, customers on the nationwide smart electricity meter network are already benefitting from this feature. To date, SP has installed more than 500,0002 smart electricity meters across Singapore and is on track to complete installation for all 1.4 million households by 2024. The smart water meters will connect wirelessly to SP’s existing Advanced Metering Infrastructure (AMI) to transmit meter information. SP can also leverage its existing AMI network to scale up future deployment of the smart water meters. 1 The seven locations are Bukit Batok, Hougang, Jurong West, Tampines, Tuas and new towns Tampines North and Tengah. 2 As at 31 March 2021 -Ends- About SP Group SP Group is a leading utilities group in the Asia Pacific, enabling a low-carbon, smart energy future for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable energy solutions such as cooling and heating systems for business districts and residential townships, electric vehicle fast charging and green digital energy management tools for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG. [20210415] Media Release - SP Group to roll out Singapore's first large-scale smart water metering systemhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/d22974fb-9bc6-47f9-89ec-3539c8869945/%5B20210415%5D+Media+Release+-+SP+Group+to+roll+out+Singapore's+first+large-scale+smart+water+metering+system.pdf?MOD=AJPERES&CVID= News Release SP Group to roll out Singapore’s first large-scale smart water metering system Singapore, 15 April 2021 – SP Group (SP) will roll out Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply, install and manage some 300,000 smart water meters across seven locations 1 island-wide. The contract was awarded to SP Services Limited, a subsidiary of SP Group, through an open tender exercise. With SP operating and maintaining Singapore’s current smart electricity metering system, the award of this approximately S$123.7 million smart water metering project will forge synergies in creating a smart utility and grid of the future. This smart water metering project consists of two parts. In the first, SP will supply and install smart water meters to 300,000 households and businesses in Singapore from early 2022, as well as develop and set up the wireless communications network and supporting IT systems for the retrieval and management of water meter data. In the second part, SP will also be responsible for the operations and maintenance of the smart water metering system for 15 years, including operations support, cloud-hosted system maintenance, metering field services and network communications services. Mr Stanley Huang, Group CEO, SP Group, said: “In deploying a smart water metering system for Singapore, SP Group is building on our track record in establishing and operating our nation’s island-wide smart electricity metering system. Coupled with our long-standing partnership with PUB, we are well-positioned to enhance the value of services to customers and contribute to advancing Singapore’s smart nation initiative across all utilities services.” 1 The seven locations are Bukit Batok, Hougang, Jurong West, Tampines, Tuas and new towns Tampines North and Tengah. 1 With smart water meters, customers can access near real-time consumption data to better manage and make decisions in respect of their water usage. Currently, customers on the nationwide smart electricity meter network are already benefitting from this feature. To date, SP has installed more than 500,000 2 smart electricity meters across Singapore and is on track to complete installation for all 1.4 million households by 2024. The smart water meters will connect wirelessly to SP’s existing Advanced Metering Infrastructure (AMI) to transmit meter information. SP can also leverage its existing AMI network to scale up future deployment of the smart water meters. -Ends- About SP Group SP Group is a leading utilities group in the Asia Pacific, enabling a low-carbon, smart energy future for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable energy solutions such as cooling and heating systems for business districts and residential townships, electric vehicle fast charging and green digital energy management tools for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG. 2 As at 31 March 2021 2 Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/sp-group-to-roll-out-singapore-s-first-large-scale-smart-water-metering-system SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Group to roll out Singapore’s first large-scale smart water metering system INNOVATION SP Group will roll out Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply, install and manage some 300,000 smart water meters across seven locations island-wide. The contract was awarded to SP Services Limited, a subsidiary of SP Group, through an open tender exercise. With SP operating and maintaining Singapore’s current smart electricity metering system, the award of this smart water metering project will forge synergies in creating a smart utility and grid of the future. This builds on SP’s track record of establishing and operating the nation’s island-wide smart electricity metering system. Coupled with a long-standing partnership with PUB, SP is well-positioned to enhance the value of services to customers and contribute to advancing Singapore’s smart nation initiative across all utilities services. With smart water meters, customers can access near real-time consumption data to better manage and make decisions in respect of their water usage. Currently, customers on the nationwide smart electricity meter network are already benefitting from this feature. To date, SP has installed more than 500,000 smart electricity meters across Singapore and is on track to complete installation for all 1.4 million households by 2024. Besides installing the smart water meters from early 2022, SP will operate and maintain the metering system for 15 years. The smart water meters will connect wirelessly to SP’s existing Advanced Metering Infrastructure (AMI) to transmit meter information. SP can also leverage its existing AMI network to scale up future deployment of the smart water meters. TAGS SUSTAINABILITYINNOVATION YOU MIGHT BE INTERESTED TO READ Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. SP Group awarded BCA grant to power next-gen green buildings SP Group (SP) was awarded a grant by the Building and Construction Authority (BCA) to develop and implement technologies and digital solutions to push the limits of buildings’ energy efficiency standards. Category: Innovation Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/shaping-the-evolution-of-electricity-meters-in-the-past-25-years SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Shaping the evolution of electricity meters in the past 25 years RELIABILITY Vice President of SP Services’ Metering Branch Razali Bin Mohd. “If my coral dies, you pay”, is a customer’s comment that 51-year-old Razali Bin Mohd recalls in an unforgettable experience during his earlier days as an engineer. His team was carrying out electricity meter replacement works then. In this unique situation, when the customer was informed that the power supply will be temporarily disrupted during the replacement, she requested for a mobile electrical generator to keep her coral tanks maintained at four degrees Celsius during the servicing period. Handling a multitude of customer requests, is part and parcel of stakeholder management in Razali’s job at SP Group (SP). Over his 25 years with SP, the Vice President of SP Services’ Metering Branch has seen the evolution of analogue electricity meters manually read by meter readers to smart meters that can now be monitored remotely. As of May 2022, Razali and his team have deployed over 650,000 smart electricity meters islandwide. In the next few years, all 1.4 million residential households in Singapore will be equipped with smart meters. “I cherish this experience the most as we took great lengths to incept this idea and eventually see it come to fruition. As this project had a nation-wide impact, I remembered we went to the Parliament to present our plans to the Mayors, and convinced the relevant agencies to support our deployment plan.” Razali now has another ambitious task ahead of him. Besides rolling out smart electricity meters nationwide, his team also won the contract for Singapore’s first large-scale smart water meter programme for PUB in Apr 2021. Over the next 15 years, they will be developing the metering system, enhancing the wireless communications network, deploying, operating and maintaining over 300,000 smart water meters. “We faced intense competition against strong contenders and various challenges during the tender process. Our strong teamwork and expertise in smart electricity meter deployment has enabled us to secure this strategic partnership. The late-night calls with counterparts from different parts of the world were all worth it!” Interestingly, his career options after graduating as an electrical engineering graduate from Nanyang Technological University were between a cadet pilot at a leading airline and an engineer at SP. He received SP’s letter of offer on the day of his final round of interview for the cadet pilot position. “I just went with my gut feel and I am convinced now looking back, it was meant to be.” he recalled fondly.   Razali with his colleagues from the metering team at the old St James District Office in 2011. Back in the late 90s, Razali’s key responsibilities included working with contractors to install and maintain meters for residential and commercial customers, procure new meters, handle project tenders and manage customer feedback.  The implementation of smart electricity meters in Singapore has been the highlight of his career. Razali with colleagues from SP Services and SP Digital on an overseas trip to Itron’s office in San Francisco, to adopt best practices from the implementation of the US’ smart meter programme. Before the opening of Singapore’s electricity retail market in 2014, Razali and his team travelled to San Francisco and Melbourne to learn how these cities deployed smart meters successfully. “The study trip shortened our learning curve and prevented potential pitfalls.” SP is one of the first few utility companies in the world that has separated its communication network card from the meter. In other parts of the world, communication modules are integrated within the meters. Hence, if the communication part fails, the entire meter must be replaced. In Singapore, the decision was to adopt a “modular” structure for parts to be replaced separately if they are faulty. This will not only save cost, but also eliminate supply interruption and reduce inconvenience to the customers. CEO of SP Services Law Chin Ho (sixth from left) and Razali with the SP Services team that won the contract for Singapore’s first large-scale smart water meter programme for PUB in Apr 2021. Razali is thankful for all the growth opportunities at SP and is committed to continue rising to the challenges in the evolving energy industry. “I wake up every day looking forward to the next challenge at work. I am thankful for the wonderful team support. We are constantly innovating and finding solutions to problems. It gives me a huge sense of job satisfaction!” Volunteering trip with SP colleagues in Cambodia in 2015. In his free time, Razali enjoys travelling for nature walks, trekking, snorkelling, and exploring other types of land and sea activities. He also finds meaning in organising charity trips to children’s orphanages in Thailand, Cambodia and Indonesia and has even rallied his colleagues to join him in distributing essential items for these vulnerable communities. With borders reopening, Razali hopes to revive this initiative very soon! TAGS PUB SMART WATER METERINGPEOPLE OF SPSMART ELECTRICITY METERSAMISP SERVICES YOU MIGHT BE INTERESTED TO READ Empowering talent Benjamin Festin describes how SP is constantly designing programmes for employees to grow and upskill, while Muhammad Ariff Bin Ramli shares how he feels empowered to assume greater responsibilities in his job role. Mentor gives out tough assignments to sharpen skills of next generation On any given day, Senior Principal Engineer and Technical Expert Chua Khim Mong, would pose a hypothetical engineering problem in a group chat, challenging his team of technical officers and technicians to solve it. Partnership with PUB in EMA’s Demand Response and Interruptible Load programmes SP Group SP has partnered PUB to participate in EMA’s Demand Response DR and Interruptible Load IL programmes. PUB is the first government agency to participate in the programmes. Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=pub-smart-water-metering Search [20210416] The New Paper - First 300,000 smart water meters for 7 locations come early 2022https://www.spgroup.com.sg/dam/jcr:fc7cc8cf-741b-4a5b-9896-b3fa0f1129e4 First 300,000 smart water meters for 7 locations come early 2022 ANG QING SP Services will install Singapore’s first 300,000 smart water meters from early next year as part of the national plan to digitalise the water system. At no cost to customers, these meters that use digital technologies to monitor water usage and leaks will be rolled out to homes as well as commercial and industrial buildings at seven locations, said national water agency PUB yesterday. The locations are the new housing estates of Tampines North and Tengah, Bukit Batok, Hougang, Jurong West, Tampines and Tuas. The first phase of PUB’s smart water meter programme is set to be completed by 2023. The award of the estimated $123.7 million project to the subsidiary of SP Group follows an open tender exercise which attracted seven local and foreign tenderers. PUB added that SP Services was selected as it demonstrated a strong track record and the necessary technical resource capability to undertake this project, alongside its network solutions provider Itron’s experience in deploying nearly 800,000 smart water meters in Baltimore and Cleveland in the US. SP Services will be responsible for the supply and installation of the smart meters and supporting infrastructure, as well as their operation and maintenance for 15 years. Households and businesses in the first phase of the programme will receive notification letters from PUB prior to the installation. “In selecting these locations, PUB had considered a range of factors including property mix, efficiency of deployment and the need to replace older conventional water meters,” it said. With the new meters, the agency can automatically access meter readings without the need for labour-intensive manual reads, which are currently conducted once every two months. Paired with a customer portal, users will be able to monitor leaks and high water usage in near real time. Pilot trials carried out in 800 households in Punggol and Yuhua in 2016 and 2018 found that about 10 per cent of them experienced leaks that often went unnoticed until they received a higher-than-usual water bill. With the smart meters, these households had savings of about 5 per cent from early leak detection and the adoption of watersaving habits. Following the first-phase roll out, PUB intends to review the results before implementing the programme for the rest of Singapore. Those who wish to find out more about the smart water meter programme can visit pub.gov.sg/smartwatermeterprogramme. aqing@sph.com.sg The smart meters use digital technologies to monitor water usage and leaks. PHOTO: SP GROUP Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/sp-group-to-roll-out-singapore-s-first-large-scale-smart-water-metering-system SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Group to roll out Singapore’s first large-scale smart water metering system INNOVATION SP Group will roll out Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply, install and manage some 300,000 smart water meters across seven locations island-wide. The contract was awarded to SP Services Limited, a subsidiary of SP Group, through an open tender exercise. With SP operating and maintaining Singapore’s current smart electricity metering system, the award of this smart water metering project will forge synergies in creating a smart utility and grid of the future. This builds on SP’s track record of establishing and operating the nation’s island-wide smart electricity metering system. Coupled with a long-standing partnership with PUB, SP is well-positioned to enhance the value of services to customers and contribute to advancing Singapore’s smart nation initiative across all utilities services. With smart water meters, customers can access near real-time consumption data to better manage and make decisions in respect of their water usage. Currently, customers on the nationwide smart electricity meter network are already benefitting from this feature. To date, SP has installed more than 500,000 smart electricity meters across Singapore and is on track to complete installation for all 1.4 million households by 2024. Besides installing the smart water meters from early 2022, SP will operate and maintain the metering system for 15 years. The smart water meters will connect wirelessly to SP’s existing Advanced Metering Infrastructure (AMI) to transmit meter information. SP can also leverage its existing AMI network to scale up future deployment of the smart water meters. TAGS SUSTAINABILITYINNOVATION YOU MIGHT BE INTERESTED TO READ Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. SP Group awarded BCA grant to power next-gen green buildings SP Group (SP) was awarded a grant by the Building and Construction Authority (BCA) to develop and implement technologies and digital solutions to push the limits of buildings’ energy efficiency standards. Category: Innovation SP Group To Roll Out Singapore’s First Large-scale Smart Water Metering Systemhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-To-Roll-Out-Singapore-s-First-Large-scale-Smart-Water-Metering-System News Release SP Group To Roll Out Singapore’s First Large-scale Smart Water Metering System Singapore, 15 April 2021 – SP Group (SP) will roll out Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply, install and manage some 300,000 smart water meters across seven locations1 island-wide. The contract was awarded to SP Services Limited, a subsidiary of SP Group, through an open tender exercise. With SP operating and maintaining Singapore’s current smart electricity metering system, the award of this approximately S$123.7 million smart water metering project will forge synergies in creating a smart utility and grid of the future. This smart water metering project consists of two parts. In the first, SP will supply and install smart water meters to 300,000 households and businesses in Singapore from early 2022, as well as develop and set up the wireless communications network and supporting IT systems for the retrieval and management of water meter data. In the second part, SP will also be responsible for the operations and maintenance of the smart water metering system for 15 years, including operations support, cloud-hosted system maintenance, metering field services and network communications services. Mr Stanley Huang, Group CEO, SP Group, said: “In deploying a smart water metering system for Singapore, SP Group is building on our track record in establishing and operating our nation’s island-wide smart electricity metering system. Coupled with our long-standing partnership with PUB, we are well-positioned to enhance the value of services to customers and contribute to advancing Singapore’s smart nation initiative across all utilities services.” With smart water meters, customers can access near real-time consumption data to better manage and make decisions in respect of their water usage. Currently, customers on the nationwide smart electricity meter network are already benefitting from this feature. To date, SP has installed more than 500,0002 smart electricity meters across Singapore and is on track to complete installation for all 1.4 million households by 2024. The smart water meters will connect wirelessly to SP’s existing Advanced Metering Infrastructure (AMI) to transmit meter information. SP can also leverage its existing AMI network to scale up future deployment of the smart water meters. 1 The seven locations are Bukit Batok, Hougang, Jurong West, Tampines, Tuas and new towns Tampines North and Tengah. 2 As at 31 March 2021 -Ends- About SP Group SP Group is a leading utilities group in the Asia Pacific, enabling a low-carbon, smart energy future for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable energy solutions such as cooling and heating systems for business districts and residential townships, electric vehicle fast charging and green digital energy management tools for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG. Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/shaping-the-evolution-of-electricity-meters-in-the-past-25-years SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Shaping the evolution of electricity meters in the past 25 years RELIABILITY Vice President of SP Services’ Metering Branch Razali Bin Mohd. “If my coral dies, you pay”, is a customer’s comment that 51-year-old Razali Bin Mohd recalls in an unforgettable experience during his earlier days as an engineer. His team was carrying out electricity meter replacement works then. In this unique situation, when the customer was informed that the power supply will be temporarily disrupted during the replacement, she requested for a mobile electrical generator to keep her coral tanks maintained at four degrees Celsius during the servicing period. Handling a multitude of customer requests, is part and parcel of stakeholder management in Razali’s job at SP Group (SP). Over his 25 years with SP, the Vice President of SP Services’ Metering Branch has seen the evolution of analogue electricity meters manually read by meter readers to smart meters that can now be monitored remotely. As of May 2022, Razali and his team have deployed over 650,000 smart electricity meters islandwide. In the next few years, all 1.4 million residential households in Singapore will be equipped with smart meters. “I cherish this experience the most as we took great lengths to incept this idea and eventually see it come to fruition. As this project had a nation-wide impact, I remembered we went to the Parliament to present our plans to the Mayors, and convinced the relevant agencies to support our deployment plan.” Razali now has another ambitious task ahead of him. Besides rolling out smart electricity meters nationwide, his team also won the contract for Singapore’s first large-scale smart water meter programme for PUB in Apr 2021. Over the next 15 years, they will be developing the metering system, enhancing the wireless communications network, deploying, operating and maintainin

News Release SP Group To Roll Out Singapore’s First Large-scale Smart Water Metering System Singapore, 15 April 2021 – SP Group (SP) will roll out Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply, install and manage some 300,000 smart water meters across seven locations1 island-wide. The contract was awarded to SP Services Limited, a subsidiary of SP Group, through an open tender exercise. With SP operating and maintaining Singapore’s current smart electricity metering system, the award of this approximately S$123.7 million smart water metering project will forge synergies in creating a smart utility and grid of the future. This smart water metering project consists of two parts. In the first, SP will supply and install smart water meters to 300,000 households and businesses in Singapore from early 2022, as well as develop and set up the wireless communications network and supporting IT systems for the retrieval and management of water meter data. In the second part, SP will also be responsible for the operations and maintenance of the smart water metering system for 15 years, including operations support, cloud-hosted system maintenance, metering field services and network communications services. Mr Stanley Huang, Group CEO, SP Group, said: “In deploying a smart water metering system for Singapore, SP Group is building on our track record in establishing and operating our nation’s island-wide smart electricity metering system. Coupled with our long-standing partnership with PUB, we are well-positioned to enhance the value of services to customers and contribute to advancing Singapore’s smart nation initiative across all utilities services.” With smart water meters, customers can access near real-time consumption data to better manage and make decisions in respect of their water usage. Currently, customers on the nationwide smart electricity meter network are already benefitting from this feature. To date, SP has installed more than 500,0002 smart electricity meters across Singapore and is on track to complete installation for all 1.4 million households by 2024. The smart water meters will connect wirelessly to SP’s existing Advanced Metering Infrastructure (AMI) to transmit meter information. SP can also leverage its existing AMI network to scale up future deployment of the smart water meters. 1 The seven locations are Bukit Batok, Hougang, Jurong West, Tampines, Tuas and new towns Tampines North and Tengah. 2 As at 31 March 2021 -Ends- About SP Group SP Group is a leading utilities group in the Asia Pacific, enabling a low-carbon, smart energy future for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable energy solutions such as cooling and heating systems for business districts and residential townships, electric vehicle fast charging and green digital energy management tools for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG.

SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Shaping the evolution of electricity meters in the past 25 years RELIABILITY Vice President of SP Services’ Metering Branch Razali Bin Mohd. “If my coral dies, you pay”, is a customer’s comment that 51-year-old Razali Bin Mohd recalls in an unforgettable experience during his earlier days as an engineer. His team was carrying out electricity meter replacement works then. In this unique situation, when the customer was informed that the power supply will be temporarily disrupted during the replacement, she requested for a mobile electrical generator to keep her coral tanks maintained at four degrees Celsius during the servicing period. Handling a multitude of customer requests, is part and parcel of stakeholder management in Razali’s job at SP Group (SP). Over his 25 years with SP, the Vice President of SP Services’ Metering Branch has seen the evolution of analogue electricity meters manually read by meter readers to smart meters that can now be monitored remotely. As of May 2022, Razali and his team have deployed over 650,000 smart electricity meters islandwide. In the next few years, all 1.4 million residential households in Singapore will be equipped with smart meters. “I cherish this experience the most as we took great lengths to incept this idea and eventually see it come to fruition. As this project had a nation-wide impact, I remembered we went to the Parliament to present our plans to the Mayors, and convinced the relevant agencies to support our deployment plan.” Razali now has another ambitious task ahead of him. Besides rolling out smart electricity meters nationwide, his team also won the contract for Singapore’s first large-scale smart water meter programme for PUB in Apr 2021. Over the next 15 years, they will be developing the metering system, enhancing the wireless communications network, deploying, operating and maintaining over 300,000 smart water meters. “We faced intense competition against strong contenders and various challenges during the tender process. Our strong teamwork and expertise in smart electricity meter deployment has enabled us to secure this strategic partnership. The late-night calls with counterparts from different parts of the world were all worth it!” Interestingly, his career options after graduating as an electrical engineering graduate from Nanyang Technological University were between a cadet pilot at a leading airline and an engineer at SP. He received SP’s letter of offer on the day of his final round of interview for the cadet pilot position. “I just went with my gut feel and I am convinced now looking back, it was meant to be.” he recalled fondly.   Razali with his colleagues from the metering team at the old St James District Office in 2011. Back in the late 90s, Razali’s key responsibilities included working with contractors to install and maintain meters for residential and commercial customers, procure new meters, handle project tenders and manage customer feedback.  The implementation of smart electricity meters in Singapore has been the highlight of his career. Razali with colleagues from SP Services and SP Digital on an overseas trip to Itron’s office in San Francisco, to adopt best practices from the implementation of the US’ smart meter programme. Before the opening of Singapore’s electricity retail market in 2014, Razali and his team travelled to San Francisco and Melbourne to learn how these cities deployed smart meters successfully. “The study trip shortened our learning curve and prevented potential pitfalls.” SP is one of the first few utility companies in the world that has separated its communication network card from the meter. In other parts of the world, communication modules are integrated within the meters. Hence, if the communication part fails, the entire meter must be replaced. In Singapore, the decision was to adopt a “modular” structure for parts to be replaced separately if they are faulty. This will not only save cost, but also eliminate supply interruption and reduce inconvenience to the customers. CEO of SP Services Law Chin Ho (sixth from left) and Razali with the SP Services team that won the contract for Singapore’s first large-scale smart water meter programme for PUB in Apr 2021. Razali is thankful for all the growth opportunities at SP and is committed to continue rising to the challenges in the evolving energy industry. “I wake up every day looking forward to the next challenge at work. I am thankful for the wonderful team support. We are constantly innovating and finding solutions to problems. It gives me a huge sense of job satisfaction!” Volunteering trip with SP colleagues in Cambodia in 2015. In his free time, Razali enjoys travelling for nature walks, trekking, snorkelling, and exploring other types of land and sea activities. He also finds meaning in organising charity trips to children’s orphanages in Thailand, Cambodia and Indonesia and has even rallied his colleagues to join him in distributing essential items for these vulnerable communities. With borders reopening, Razali hopes to revive this initiative very soon! TAGS PUB SMART WATER METERINGPEOPLE OF SPSMART ELECTRICITY METERSAMISP SERVICES YOU MIGHT BE INTERESTED TO READ Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. Empowering talent Benjamin Festin describes how SP is constantly designing programmes for employees to grow and upskill, while Muhammad Ariff Bin Ramli shares how he feels empowered to assume greater responsibilities in his job role.

News Release SP Group to roll out Singapore’s first large-scale smart water metering system Singapore, 15 April 2021 – SP Group (SP) will roll out Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply, install and manage some 300,000 smart water meters across seven locations 1 island-wide. The contract was awarded to SP Services Limited, a subsidiary of SP Group, through an open tender exercise. With SP operating and maintaining Singapore’s current smart electricity metering system, the award of this approximately S$123.7 million smart water metering project will forge synergies in creating a smart utility and grid of the future. This smart water metering project consists of two parts. In the first, SP will supply and install smart water meters to 300,000 households and businesses in Singapore from early 2022, as well as develop and set up the wireless communications network and supporting IT systems for the retrieval and management of water meter data. In the second part, SP will also be responsible for the operations and maintenance of the smart water metering system for 15 years, including operations support, cloud-hosted system maintenance, metering field services and network communications services. Mr Stanley Huang, Group CEO, SP Group, said: “In deploying a smart water metering system for Singapore, SP Group is building on our track record in establishing and operating our nation’s island-wide smart electricity metering system. Coupled with our long-standing partnership with PUB, we are well-positioned to enhance the value of services to customers and contribute to advancing Singapore’s smart nation initiative across all utilities services.” 1 The seven locations are Bukit Batok, Hougang, Jurong West, Tampines, Tuas and new towns Tampines North and Tengah. 1 With smart water meters, customers can access near real-time consumption data to better manage and make decisions in respect of their water usage. Currently, customers on the nationwide smart electricity meter network are already benefitting from this feature. To date, SP has installed more than 500,000 2 smart electricity meters across Singapore and is on track to complete installation for all 1.4 million households by 2024. The smart water meters will connect wirelessly to SP’s existing Advanced Metering Infrastructure (AMI) to transmit meter information. SP can also leverage its existing AMI network to scale up future deployment of the smart water meters. -Ends- About SP Group SP Group is a leading utilities group in the Asia Pacific, enabling a low-carbon, smart energy future for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable energy solutions such as cooling and heating systems for business districts and residential townships, electric vehicle fast charging and green digital energy management tools for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG. 2 As at 31 March 2021 2

SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Group to roll out Singapore’s first large-scale smart water metering system INNOVATION SP Group will roll out Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply, install and manage some 300,000 smart water meters across seven locations island-wide. The contract was awarded to SP Services Limited, a subsidiary of SP Group, through an open tender exercise. With SP operating and maintaining Singapore’s current smart electricity metering system, the award of this smart water metering project will forge synergies in creating a smart utility and grid of the future. This builds on SP’s track record of establishing and operating the nation’s island-wide smart electricity metering system. Coupled with a long-standing partnership with PUB, SP is well-positioned to enhance the value of services to customers and contribute to advancing Singapore’s smart nation initiative across all utilities services. With smart water meters, customers can access near real-time consumption data to better manage and make decisions in respect of their water usage. Currently, customers on the nationwide smart electricity meter network are already benefitting from this feature. To date, SP has installed more than 500,000 smart electricity meters across Singapore and is on track to complete installation for all 1.4 million households by 2024. Besides installing the smart water meters from early 2022, SP will operate and maintain the metering system for 15 years. The smart water meters will connect wirelessly to SP’s existing Advanced Metering Infrastructure (AMI) to transmit meter information. SP can also leverage its existing AMI network to scale up future deployment of the smart water meters. TAGS SUSTAINABILITYINNOVATION YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP.

Media Release New Residential Demand Response Pilot to Empower Households to Reduce Electricity Consumption during Demand Peaks The Energy Market Authority (EMA) and SP Group (SP) will pilot a Residential Demand Response (R-DR) programme to empower households equipped with smart meters to actively reduce electricity consumption during demand peaks in the power system. Targeted to be launched by second half of 2024, this pilot is the first-of-its-kind in Singapore to call upon households to make a significant difference for a more resilient and sustainable energy future. With system peak demand forecasted to increase at a compound annual growth rate of up to 6.5% over the next five years, reducing electricity consumption temporarily during peak demand periods, otherwise known as Demand Response (DR), helps to keep the power system running smoothly and more efficiently by making use of demand-side resources in addition to supply-side (such as large conventional power plants) to balance electricity demand and supply.  For commercial and industrial companies, EMA has seen about a 1.5 times increase in demand-side resources, totaling to about 100MW since the launch of EMA’s regulatory sandbox[1]. With smart meters progressively being deployed to residential and non-residential consumers, more consumers will soon be able to contribute to DR, by using these smart meters to monitor their electricity consumption, making electricity management simpler and more rewarding. Consumers can keep track of their weekly carbon emissions and adjust their electricity consumption habits accordingly to help reduce emissions, thereby minimising their environmental impact. As of September 2023, SP has installed more than 834,000 smart electricity meters across residential and non-residential premises. The residential demand response pilot will use the SP mobile application (SP app) to send alerts to participating households to temporarily reduce or defer their electricity consumption. Households can take action by deferring the use of home appliances such as washing machines or dishwashers, or lower the temperature or even switch off air-conditioning. Participants will in turn enjoy benefits such as financial incentives. On the pilot for households, Mr Ngiam Shih Chun, Chief Executive of EMA, said: “The demand response pilot helps to involve households in lowering electricity demand during peak periods. This can help create a more sustainable and efficient energy ecosystem for everyone.” Mr Stanley Huang, Group Chief Executive Officer of SP Group, said: “Partnering EMA on this pilot, SP Group will empower consumers with digital solutions to be more energy efficient and reduce carbon emission. Enhanced features on our SP App will provide consumers with timely and useful information on their utilities usage and patterns. Insights from this data are aimed at nudging consumers to make adjustments easily to reduce their consumption." [1] In 2022, EMA launched a two-year regulatory sandbox for commercial and industrial companies to optimise their energy consumption. Participating companies will have to manage their electricity demand when activated and receive payments as an incentive for reducing their electrical demand on the national power grid. -- End -- About the Energy Market Authority The Energy Market Authority (EMA) is a statutory board under the Singapore Ministry of Trade and Industry. Through our work, we seek to build a clean energy future that is resilient, sustainable, and competitive. We aim to ensure a reliable and secure energy supply, promote effective competition in the energy market and develop a dynamic energy sector in Singapore. Visit www.ema.gov.sg for more information. About SP Group SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, as well as sustainable energy solutions in Singapore, China, Thailand and Vietnam. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective worldwide. Beyond traditional utilities services, SP Group provides a suite of sustainable and renewable energy solutions such as microgrids, cooling and heating systems for business districts and residential townships, solar energy solutions, electric vehicle fast-charging stations and digital energy solutions for customers in Singapore and the region. For more information, please visit spgroup.com.sg or follow us on Facebook at spgrp.sg/facebook, LinkedIn at spgrp.sg/linkedin and Instagram at spgrp.sg/Instagram.

Registration Number: 199406577N | SP Power Limited and its subsidiaries CHAIRMAN'S MESSAGE 2022 “I believe that with the strong partnership forged with our stakeholders, we will remain committed to creating greater value for our customers and empowering the future of energy together.” The past year has been a test of resilience, agility and unity. Reflecting on SP Group’s performance, it has been a remarkable year on several counts. Despite unprecedented challenges and constraints posed by the pandemic, supply chain disruptions and a labour crunch, we concluded the year with a record electricity supply interruption performance, exceeded targets for gas operations and workplace safety, and attained an all-time high employee engagement. As a provider of essential energy services, SP Group has been steadfast in ensuring reliable and secure supply of electricity and gas for our customers, amidst change and transformation around us. With the gradual easing of safe management measures, we have doubled our efforts in asset maintenance and renewal works to ensure long-term network reliability. Recognising climate change imperatives, we have stepped up efforts in developing sustainable energy solutions. We have expanded our low-carbon footprint in Singapore and overseas, providing energy solutions through district cooling, electromobility and renewable energy investments. The difficult operating environment has not deterred us from continued investment in building capabilities as we pursue technology, people development and process innovation, and maintain a strong financial position to meet future needs. MANAGING RELIABLE NETWORKS Our teams work round the clock to run robust operations of the grid, delivering reliable power and gas supply to more than 1.6 million commercial, industrial and residential customers in Singapore. - 2 - SP GROUP ANNUAL REPORT 2022 CHAIRMAN'S MESSAGE 2022 Efforts spanning asset planning, renewal and maintenance have contributed to a record network reliability performance. On average last year, a customer experienced a record low 6.6 seconds of electricity interruption and 11.9 seconds of gas interruption. In the past year, we completed 18 renewal projects, and replaced 140km of cables, 263 transformers and 1,044 switchgear panels in our electricity distribution infrastructure. We invest in infrastructure and technology such as artificial intelligence and machine learning. This enables us to conduct comprehensive real-time monitoring, trend analysis and diagnostics so as to predict and manage future network problems before they occur. Forty critical distribution substations have been installed with online condition monitoring equipment, with another 99 more in the pipeline. In anticipation of growth in electricity demand, electrification and renewable and distributed energy deployment, there is a need for a - 3 - SP GROUP ANNUAL REPORT 2022 CHAIRMAN'S MESSAGE 2022 high-fidelity digital replica of Singapore’s future electricity grid. SP is developing a Grid Digital Twin, an innovative in-house creation to better plan, operate and maintain the national power grid through modelling, simulations, condition monitoring and asset health analysis. We draw on up-to-date information from over 12,000 substations across our entire electricity network. As part of our gas asset renewal and maintenance programme, we concluded an open tank inspection for a gas holder and successfully completed the renewal of two town gas offtake stations. Another seven stations are scheduled for completion in the next three years. Our Technical Officer performing condition monitoring of our electricity asset We carried out projects to lay more than 70km of durable polyethylene pipes to replace ageing ductile iron pipelines, thereby reducing the risk of gas leakage. Another key milestone was the completion of the in-line inspection operations for a subsea gas pipeline connecting Indonesia to Singapore to ensure integrity of the pipeline. We have adopted new technologies such as the implementation of a new gas enterprise asset management system. These initiatives will optimise operational effectiveness and enable us to better assess the condition of our assets in order to facilitate timely replacement and minimise unplanned interruption. SP is driving the national rollout of smart meters to help customers optimise their energy efficiency. We have installed 648,000 advanced electricity meters for businesses and households. Under the project awarded by PUB in 2021 to supply, install and manage smart water meters, we are making steady progress in rolling out 309,100 smart water meters under the first phase of PUB’s Smart Water Meter Programme. With these meters, commercial and residential customers can track their electricity and water consumption, better understand their usage patterns and achieve better efficiency. - 4 - SP GROUP ANNUAL REPORT 2022 CHAIRMAN'S MESSAGE 2022 UPHOLDING SAFETY STANDARDS We carried out projects to lay more than 70km of durable polyethylene pipes to replace ageing ductile iron pipelines, thereby reducing the risk of gas leakage. Another key milestone was the completion of the in-line inspection operations for a subsea gas pipeline connecting Indonesia to Singapore to ensure integrity of the pipeline. We have adopted new technologies such as the implementation of a new gas enterprise asset management system. These initiatives will optimise operational effectiveness and enable us to better assess the condition of our assets in order to facilitate timely replacement and minimise unplanned interruption. SP is driving the national rollout of smart meters to help customers optimise their energy efficiency. We have installed 648,000 advanced electricity meters for businesses and households. Under the project awarded by PUB in 2021 to supply, install and manage smart water meters, we are making steady progress in rolling out 309,100 smart water meters under the first phase of PUB’s Smart Water Meter Programme. With these meters, commercial and residential customers can track their electricity and water consumption, better understand their usage patterns and achieve better efficiency. ACHIEVING STRONG FINANCIAL OUTLOOK As with all industries and markets around the world, we have grappled with a challenging and rapidly changing external environment. Despite this, SP has delivered another year of solid financial performance, staying the course in achieving our Strategy 2030 launched two years ago. For the year ended 31 March 2022, the Group recorded a Net Profit After Tax of S$2 billion after a one-time gain of S$1.1 billion (net of tax) due to the divestment of our stake in our investment in AusNet Services, to Brookfields Group. Including a special dividend of S$2 billion arising from the divestment, we will be declaring a record dividend of S$2.47 billion in the next financial year. Moody’s has raised the long-term credit ratings of Singapore Power, SP PowerAssets and SP Group Treasury from Aa2 to Aa1. Together with the upgrade by S&P in July 2021, SP Group is now rated Aa1 by Moody’s and AA+ by S&P. This signals the strong financial position of the SP Group. The updated ratings also represent the highest credit ratings that SP Group has achieved since 2003. - 5 - SP GROUP ANNUAL REPORT 2022 CHAIRMAN'S MESSAGE 2022 TOWARDS A LOW CARBON, SMART ENERGY FUTURE We develop and invest in solutions to enable the integration of more renewable energy sources in Singapore’s energy mix. We are accelerating the development of greener buildings and cities to achieve Singapore’s ambitious sustainability targets. outcomes captured under the United Nations Sustainable Development Goals 7 and 9 which are to ensure access to affordable, clean and sustainable energy for all, build reliable infrastructure, promote inclusion and industrialisation, and foster innovation. In our Sustainability Review, we outline progress in our Strategy 2030, with initiatives and SP is the largest district cooling solutions provider in Singapore. In the past year, we welcomed five - 6 - SP GROUP ANNUAL REPORT 2022 CHAIRMAN'S MESSAGE 2022 new upcoming developments to our flagship Marina Bay network, expanding our district cooling services to a total of 28 buildings that will benefit from our energy-efficient cooling services by 2026. This will help reduce almost 20,000 tonnes of carbon emissions annually, equivalent to removing 17,672 cars off our roads. SP continues to make progress with the expansion of our district cooling solutions to residential areas including Tampines and the upcoming Tengah housing estate by 2023. We are building Singapore’s largest industrial district cooling system that will serve ST Microelectronics (ST) at its Ang Mo Kio Technopark premises. Built in partnership with Daikin, it will have a cooling capacity of up to 36,000 refrigerant tonnes (RT), reaping 20 per cent savings in cooling-related electricity consumption for ST annually. When operational in 2025, the system will enable ST to reduce carbon emissions by up to 120,000 tonnes a year at the premises, equivalent to taking 109,090 cars off the road. Tampines will be Singapore’s first town centre to be retrofitted with SP’s cooling solution. Seven buildings will be plugged into SP’s distributed district cooling network, which is specially engineered for brownfield developments. The network will be completed and operational in 2025. In collaboration with the Housing and Development Board, we are progressing well in developing Singapore’s first residential centralised - 7 - SP GROUP ANNUAL REPORT 2022 CHAIRMAN'S MESSAGE 2022 cooling system for up to 22,000 households at the upcoming Tengah housing estate by 2023. As at 31 May 2022, there are 7,616 households – 90 per cent of units allocated – that have opted for SP’s centralised cooling solution. When these projects are completed, SP will be operating a total of 158,200 RT of cooling capacity, reinforcing SP’s position as the largest provider of district cooling solutions in Singapore. SP is the operator of Singapore's largest public high-speed EV charging network. SP is making strides in decarbonising Singapore’s transportation system. To accelerate our nation’s transition to electric mobility, we are building an extensive and highly accessible electric vehicle (EV) charging network across Singapore. With 525 EV charging points at over 100 locations as at 31 May 2022, SP is the operator of Singapore's largest public high-speed EV charging network. A first in Southeast Asia, SP rolled out a vehicle-to-grid (V2G) technology trial in 2021 to test and verify the possibility of tapping energy stored in EVs. This is to enhance grid reliability in order to support more than 600,000 vehicles when Singapore phases out internal combustion engine vehicles by 2040. - 8 - SP GROUP ANNUAL REPORT 2022 CHAIRMAN'S MESSAGE 2022 A first in Southeast Asia, SP rolled out the vehicle-to-grid technology trial to enhance grid reliability as Singapore phases out internal combustion engine vehicles. We are partnering Sembcorp Industries and Sarawak Energy to undertake a feasibility study for the development of cross-border transmission infrastructure for power exchange between Sarawak and Singapore. SP is deploying expertise in renewable energy solutions across several industrial and commercial properties. Last year, we deepened our partnership with Sembcorp Marine to deploy 4 MWp of solar energy across seven rooftops at the Tuas Boulevard Yard. With the additional rooftop solar installation, the yard’s solar power capacity of 8.5 MWp will deliver up to 10,400 MWh of electricity annually – enough to power more than 2,300 four-room flats per year. The solar energy generated will be integrated and optimised via SP’s Green Energy Tech (GETTM) to provide intelligent and reliable energy management to realise significant energy savings. With solutions like GET TenantCare, a smart and automated tenant sub-metering solution powered by SP Digital’s advanced metering infrastructure, we are empowering commercial customers, building owners and landlords to manage tenant utilities consumption efficiently. To date, 31 buildings, including Tampines Town Council, Defence Science and Technology Agency and Mercatus Co-operative Limited (Mercatus), are onboard the GET programme. Mercatus will deploy SP’s GET solutions and more than 700 smart electricity meters at three of its properties, namely AMK Hub, One Marina Boulevard and Jurong Point. Our suite of digital - 9 - SP GROUP ANNUAL REPORT 2022 CHAIRMAN'S MESSAGE 2022 solutions will help building owners enhance their operational efficiency, allowing them to deliver greater value to their tenants while advancing their own sustainability agenda. The SP app is a key enabler for our sustainable energy solutions to be accessible and convenient for consumers. As at 31 May 2022, the app has been downloaded 1.58 million times. Users benefit from tools, developed by SP Digital, that shape green lifestyle practices. Ground-up initiatives like GreenUp encourage users to take up sustainable and practical challenges and earn rewards. LEADING IN SUSTAINABLE ENERGY SOLUTIONS IN ASIA PACIFIC SP will deploy district cooling and heating, smart metering, energy management and monitoring solutions to transform the city of Wuhou to a smart eco-district. With our established track record in Singapore, there is growing demand for SP’s expertise in sustainable energy solutions in regional markets. In China, SP is partnering the Wuhou district, to transform the largest of five city centre districts in Chengdu, to a smart eco-district. SP will deploy district cooling and heating, smart metering, energy management and monitoring solutions to accelerate the city’s urban renewal masterplan. The project is a testament of SP’s expertise and capabilities in these low-carbon, smart energy solutions. Also underway are distributed solar projects in Shandong and Sichuan provinces. In Vietnam, we established our presence in Ho Chi Minh City and entered into a joint venture with Bamboo Capital Group Energy to develop 500MWp of rooftop solar assets power for - 10 - SP GROUP ANNUAL REPORT 2022 CHAIRMAN'S MESSAGE 2022 commercial and industrial customers. The joint venture has been welcomed by the market, as evidenced by the agreement with Vinamilk – Vietnam’s largest dairy company – for us to install rooftop solar across its nine factories and seven farms. We have inked a memorandum of understanding with Banpu NEXT to develop sustainable energy solutions in Thailand including district cooling, cross-border renewable energy certificates platform and distributed solar projects. EMPOWERING OUR PEOPLE We believe an engaged workforce is one where people are valued and equipped to contribute optimally. Notwithstanding the challenges of working with pandemic restrictions, our all-time high Employee Engagement Survey score of 87 per cent gives confidence of the strong commitment of our workforce to Strategy 2030 and our brand position of empowering the future of energy. We concluded four Collective Agreements with the Union of Power and Gas Employees. Various enhancements have been introduced including salary ranges, medical subsidies, and benefits to promote health, fitness and family bonding. As we develop the capabilities of our people and equip them for transformation in the energy landscape, we invested S$8 million and a total of 179,000 training hours last year. SP appointed seven senior engineers as Technical Experts to groom the next generation of engineers in emerging areas such as High-Pressure Gas Engineering, Condition Monitoring and Power Quality. - 11 - SP GROUP ANNUAL REPORT 2022 CHAIRMAN'S MESSAGE 2022 To deepen engineering knowledge and capabilities, we have introduced a Technical Expert development scheme and appointed seven senior engineers as our initial batch of Technical Experts. Backed by their wealth of knowledge and experience, they are mentors in grooming the next generation of engineers in emerging areas such as High-Pressure Gas Engineering, Condition Monitoring and Power Quality. With growing concerns about mental well-being, we have introduced a holistic series of initiatives under SP’s Workplace Health Programme for our 3,600 strong workforce. An Employee Assistance Programme was set up to offer a counselling channel to help staff deal with personal and work-related issues. Close to 100 of our staff have been trained as Care Ambassadors to render peer support and provide relevant assistance to colleagues who wish to seek professional help. SUPPORTING VULNERABLE COMMUNITIES SP has donated S$1.35 million to the Institute of Technical Education to set up the SP Group Engineering Study Award. We have remained steadfast in giving back to the community, through staff volunteerism, philanthropy and skills-based contributions. Last year, SP’s corporate social responsibility contributions totalled S$4.5 million in donations, sponsorships and volunteer manpower. In our annual SP Power Packs Charity Drive, we have committed a record high S$1.1 million to benefit 10,000 families, many of whom are seniors from low-income household. This five-fold increase from previous years enables us to provide more vulnerable families with essentials and care kits to guard against the pandemic. - 12 - SP GROUP ANNUAL REPORT 2022 CHAIRMAN'S MESSAGE 2022 SP has extended support to youth by donating S$1.35 million to the Institute of Technical Education to set up the SP Group Engineering Study Award. The funds will provide monthly financial support to 450 engineering school students from low-income families over the next three years. Since the launch of SP Kids at Heart in July 2021, SP Heart Workers – our staff volunteers – have put in time and effort to pack and deliver learning resources to pre-schoolers from low-income families, as part of our ongoing support to KidSTART. With the support of our business associates and the public, we raised S$1.8 million for the SP Heartware Fund towards programmes for seniors and pre-schoolers last year, making it a total of S$18 million since 2005. United in Singapore’s pandemic defence, our team of call agents doubled up as Home Recovery Buddies at MOH’s Case Management Contact Centre, to support those who have tested positive for COVID-19. Our call centre has also served as the public hotline for Temasek Foundation’s Stay Prepared initiatives and handled more than 180,000 phone calls during the provision of free face masks, hand sanitiser, oximeters and mouth gargle to all households in Singapore. IN APPRECIATION I would like to record my appreciation to Mr Ng Kwan Meng, who retired from the Board on 29 July 2022, for his invaluable contributions. I welcome Prof Yaacob bin Ibrahim who joined the Board in September 2021. I am also grateful to all Board members for your guidance and counsel. On behalf of the Board, I would like to express my appreciation to the management and staff for your unwavering efforts, pivoting to seize new opportunities for growth and transformation. I thank our shareholder, business partners, union and regulator for their close collaboration and continuous support. As we rise above the challenges of the past two years and embrace new opportunities, the future remains uncertain. However, I believe that with the strong partnership forged with our stakeholders, we will remain committed to creating greater value for our customers and empowering the future of energy together. Mohd Hassan Marican Chairman August 2022 - 13 - SP GROUP ANNUAL REPORT 2022

Search Searchhttps://www.spgroup.com.sg/search?tag=ami Search Searchhttps://www.spgroup.com.sg/search?tag=ami Search Searchhttps://www.spgroup.com.sg/search?tag=ami Search Searchhttps://www.spgroup.com.sg/search?tag=ami Search Searchhttps://www.spgroup.com.sg/search?tag=ami Search Searchhttps://www.spgroup.com.sg/search?tag=ami Search Searchhttps Application for Net Export Rebate.pdfhttps://www.spgroup.com.sg/dam/jcr:5df14b5b-32af-447b-982d-212a8096bf95/Application%20for%20Net%20Export%20Rebate.pdf and sign on page 4 a) Please note that the meters must be of the AMI (Advanced Metering Infrastructure) type. b) The metering charges described in Table 2 will apply if you wish to engage SP PowerGrid to install the generation meter(s), and generation check meter(s) if applicable. Please refer to Figure Application for Net Export Rebate Version Dec 2023_SPS v1.8.pdfhttps://www.spgroup.com.sg/dam/jcr:59f095d5-6cfb-4b88-9fff-b466157dff9f/Application%20for%20Net%20Export%20Rebate%20Version%20Dec%202023_SPS%20v1.8.pdf on page 4 Skip point 8 & 9 and sign on page 4 a) Please note that the meters must be of the AMI (Advanced Metering Infrastructure) type. b) The metering charges described in Table 2 will apply if you wish to engage SP PowerGrid to install the generation meter(s), and generation check meter(s Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/sp-group-to-roll-out-singapore-s-first-large-scale-smart-water-metering-system meters from early 2022, SP will operate and maintain the metering system for 15 years. The smart water meters will connect wirelessly to SP’s existing Advanced Metering Infrastructure (AMI) to transmit meter information. SP can also leverage its existing AMI network to scale up future deployment Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/using-get--to-help-mercatus-digitally-manage-their-tenant-utilities Metering Infrastructure (AMI), SP has deployed an AMI consisting of more than 700 smart electricity meters at the three Mercatus properties. With the smart meters’ capability of real time and advanced monitoring, along with the cloud-based tenant utilities management software, Mercatus can Category: Innovation SP Group To Roll Out Singapore’s First Large-scale Smart Water Metering Systemhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-To-Roll-Out-Singapore-s-First-Large-scale-Smart-Water-Metering-System and is on track to complete installation for all 1.4 million households by 2024. The smart water meters will connect wirelessly to SP’s existing Advanced Metering Infrastructure (AMI) to transmit meter information. SP can also leverage its existing AMI network to scale up future deployment of the smart water [20210415] Media Release - SP Group to roll out Singapore's first large-scale smart water metering systemhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/d22974fb-9bc6-47f9-89ec-3539c8869945/%5B20210415%5D+Media+Release+-+SP+Group+to+roll+out+Singapore's+first+large-scale+smart+water+metering+system.pdf?MOD=AJPERES&CVID= benefitting from this feature. To date, SP has installed more than 500,000 2 smart electricity meters across Singapore and is on track to complete installation for all 1.4 million households by 2024. The smart water meters will connect wirelessly to SP’s existing Advanced Metering Infrastructure (AMI Solar Power - Non-Residential Consumers (Overview Process).pdfhttps://www.spgroup.com.sg/dam/jcr:0fda83b1-de41-444e-8f40-303ca4431405/%20Solar%20Power%20-%20Non-Residential%20Consumers%20(Overview%20Process).pdf licence *** LEW to install & test M1 AMI Generation meters All Solar PV owners to engage Licensed Electrical Worker (LEW) to be responsible for the electrical works associated with the solar PV system Appointed LEW to submit the required documents to SP Services (SPS) (refer to Connection Transmission Service Rate Schedule (effective from 1 Apr 2023).pdfhttps://www.spgroup.com.sg/dam/jcr:6b2a4adc-112f-4e45-af14-6aa7dc90e9f9/Transmission%20Service%20Rate%20Schedule%20(effective%20from%201%20Apr%202023).pdf Holiday : $300 per man-day per site Note : Office hours are from 8.00 am to 5.30 pm on weekdays from Monday to Friday. # Please refer to Table 7A in Appendix 4 for charges inclusive of GST. I ADVANCED METERING INFRASTRUCTURE (AMI) METER CHARGE Table 8: AMI Meter Charge (Exclusive of GST) # Applicable Info TransmissionServiceRateSchedule (Applicable with effect from 1 Apr 2024).pdfhttps://www.spgroup.com.sg/dam/jcr:6b2a4adc-112f-4e45-af14-6aa7dc90e9f9/Info%20TransmissionServiceRateSchedule%20(Applicable%20with%20effect%20from%201%20Apr%202024).pdf Holiday : $300 per man-day per site Note : Office hours are from 8.00 am to 5.30 pm on weekdays from Monday to Friday. # Please refer to Table 7A in Appendix 4 for charges inclusive of GST. I ADVANCED METERING INFRASTRUCTURE (AMI) METER CHARGE Table 8: AMI Meter Charge (Exclusive of GST) # Applicable [Info] TransmissionServiceRateSchedule (effective 1 April 2023)_r1.pdfhttps://www.spgroup.com.sg/dam/jcr:6b2a4adc-112f-4e45-af14-6aa7dc90e9f9/%5BInfo%5D%20TransmissionServiceRateSchedule%20(effective%201%20April%202023)_r1.pdf Holiday : $300 per man-day per site Note : Office hours are from 8.00 am to 5.30 pm on weekdays from Monday to Friday. # Please refer to Table 7A in Appendix 4 for charges inclusive of GST. I ADVANCED METERING INFRASTRUCTURE (AMI) METER CHARGE Table 8: AMI Meter Charge (Exclusive of GST) # Applicable [Info] TransmissionServiceRateSchedule (Applicable with effect from 1 Jan 2024).pdfhttps://www.spgroup.com.sg/dam/jcr:6b2a4adc-112f-4e45-af14-6aa7dc90e9f9/%5BInfo%5D%20TransmissionServiceRateSchedule%20(Applicable%20with%20effect%20from%201%20Jan%202024).pdf Holiday : $300 per man-day per site Note : Office hours are from 8.00 am to 5.30 pm on weekdays from Monday to Friday. # Please refer to Table 7A in Appendix 4 for charges inclusive of GST. I ADVANCED METERING INFRASTRUCTURE (AMI) METER CHARGE Table 8: AMI Meter Charge (Exclusive of GST) # Applicable 1 2 3

Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/Empowering-talent SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Empowering talent RELIABILITY With a staff strength of more than 3,700, how do the People of SP stay connected and build a collaborative culture to achieve synergistic outcomes? We speak to Benjamin Festin, Vice President of Human Resource and Muhammad Ariff Bin Ramli, Technical Officer from Gas Operations at SP Group (SP). Benjamin describes how SP is constantly designing programmes for employees to grow and upskill, while Ariff shares how he feels empowered to assume greater responsibilities in his job role. What are your responsibilities at SP Group? Benjamin (B): I lead the talent development unit in the Human Resource department at SP. We are constantly on the lookout for people with diverse and unique skills who can contribute to the organisation’s rapid expansion locally and in the region. To build a strong and committed team, we ensure our workforce is equipped with current and future-ready capabilities, stay relevant and help groom our next generation of leaders. We invest in our staff’s professional growth, through training and development programmes. I also enjoy the role I double-hat in, as Chairman of the ReCharge Committee. Our team organises a range of activities to enhance and enrich staff well-being, such as sports, recreation, wellness and even our company’s Family Day! Ariff (A): I am part of the Gas Operations team that renews gas pipes for residential and commercial projects to ensure reliable gas supply for customers’ daily needs. We work closely with authorities and contractors, often completing projects within a tight timeline. An example would be a tunnelling project where we had to use a special digging machine at 30 meters beneath ground level to pave the way for laying of gas pipes. A key motivator for me is knowing that what I do impacts the daily lives of people in Singapore.   What’s one memorable work experience you’ve had? B: During the Covid-19 pandemic I was touched to witness the selflessness of our colleagues. They continued to carry out their work and endure long hours in hot protective gear to ensure critical services continue to be made available. I developed a newfound respect for our colleagues working on power grid services! Muhammad Ariff Bin Ramli (in yellow outfit), with contractors working on commissioning works during the pandemic. A: When most people could work from home during the pandemic to keep safe, our team and the contractors continued to expedite urgent gas renewal works. This was a particularly challenging as the daily rise in infection cases affected the number of workers available for work. Looking back, I am so proud we managed to push through during that period. What would you say to people considering a career at SP? Benjamin Festin (third from left) with the ReCharge committee at the SP Fun Walk 2023. B: It’s an exciting time to join us as we are expanding our presence in Singapore and the region. If you’re looking for a role that allows you to play a part in securing Singapore’s energy future, consider SP! We also play an active role in social and community service, with outreach programmes growing from strength to strength catering to seniors, kids and youth, that YOU can be part of. Ariff: We are always encouraged to upgrade ourselves with easy access to a variety of courses to prepare us for future challenges and demands. The team spirit is also high. It’s like working in a big family where we always have each other’s back! Find out more about our career opportunities here: spgrp.sg/3sbjyJ6 TAGS PEOPLE OF SPSUSTAINABILITYRELIABILITY YOU MIGHT BE INTERESTED TO READ Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. Mentor gives out tough assignments to sharpen skills of next generation With nearly four decades of experience under his belt, Chua Khim Mong believes tough assignments can help his mentees stretch their capabilities and grow in their careers. Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/Empowering-talent SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Empowering talent RELIABILITY With a staff strength of more than 3,700, how do the People of SP stay connected and build a collaborative culture to achieve synergistic outcomes? We speak to Benjamin Festin, Vice President of Human Resource and Muhammad Ariff Bin Ramli, Technical Officer from Gas Operations at SP Group (SP). Benjamin describes how SP is constantly designing programmes for employees to grow and upskill, while Ariff shares how he feels empowered to assume greater responsibilities in his job role. What are your responsibilities at SP Group? Benjamin (B): I lead the talent development unit in the Human Resource department at SP. We are constantly on the lookout for people with diverse and unique skills who can contribute to the organisation’s rapid expansion locally and in the region. To build a strong and committed team, we ensure our workforce is equipped with current and future-ready capabilities, stay relevant and help groom our next generation of leaders. We invest in our staff’s professional growth, through training and development programmes. I also enjoy the role I double-hat in, as Chairman of the ReCharge Committee. Our team organises a range of activities to enhance and enrich staff well-being, such as sports, recreation, wellness and even our company’s Family Day! Ariff (A): I am part of the Gas Operations team that renews gas pipes for residential and commercial projects to ensure reliable gas supply for customers’ daily needs. We work closely with authorities and contractors, often completing projects within a tight timeline. An example would be a tunnelling project where we had to use a special digging machine at 30 meters beneath ground level to pave the way for laying of gas pipes. A key motivator for me is knowing that what I do impacts the daily lives of people in Singapore.   What’s one memorable work experience you’ve had? B: During the Covid-19 pandemic I was touched to witness the selflessness of our colleagues. They continued to carry out their work and endure long hours in hot protective gear to ensure critical services continue to be made available. I developed a newfound respect for our colleagues working on power grid services! Muhammad Ariff Bin Ramli (in yellow outfit), with contractors working on commissioning works during the pandemic. A: When most people could work from home during the pandemic to keep safe, our team and the contractors continued to expedite urgent gas renewal works. This was a particularly challenging as the daily rise in infection cases affected the number of workers available for work. Looking back, I am so proud we managed to push through during that period. What would you say to people considering a career at SP? Benjamin Festin (third from left) with the ReCharge committee at the SP Fun Walk 2023. B: It’s an exciting time to join us as we are expanding our presence in Singapore and the region. If you’re looking for a role that allows you to play a part in securing Singapore’s energy future, consider SP! We also play an active role in social and community service, with outreach programmes growing from strength to strength catering to seniors, kids and youth, that YOU can be part of. Ariff: We are always encouraged to upgrade ourselves with easy access to a variety of courses to prepare us for future challenges and demands. The team spirit is also high. It’s like working in a big family where we always have each other’s back! Find out more about our career opportunities here: spgrp.sg/3sbjyJ6 TAGS PEOPLE OF SPSUSTAINABILITYRELIABILITY YOU MIGHT BE INTERESTED TO READ Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. Mentor gives out tough assignments to sharpen skills of next generation With nearly four decades of experience under his belt, Chua Khim Mong believes tough assignments can help his mentees stretch their capabilities and grow in their careers. Category: Reliability Careershttps://www.spgroup.com.sg/about-us/careers OverviewScholarship & InternshipsMeet Our PeopleContact Us Careers Empowering Talent Fuel your passion in engineering. Join us and take pride in upholding Singapore's world-class network and drive sustainable energy solutions. We are looking for talent with the passion and agility to strive for high quality performance and develop cutting-edge innovative solutions for our customers in Singapore and the region. View Job Opportunities For a dynamic career in the energy industry click the appropriate hyperlink to view the available job opportunities. Administrative Positions Assistant Engineer/Technical Positions Corporate Function Positions Digital/Info Technology Positions Engineer Positions Scholarship Watch Our People at Work Watch how our people lead transformation and make their mark in their careers and fulfil their ambitions. Play Video Our Scholarship & Internship Programmes​ Harness the power of the SP scholarship Fulfil your ambition, lead transformation and make your mark in national-level initiatives and the global arena. As a scholar with SP Group, you are headed for a strong start in your engineering career. ​ Our engineers will go through a customised structured development programme varying from classroom, online and on-the-job training to accelerate the learning process. At the end of the structured training, they will be posted to key areas within SP Group, such as SP PowerGrid, Sustainable Energy Solutions or SP Services.​ We are looking for students pursuing a Diploma / Degree related to Electrical or Mechanical Engineering, with strong academic and co-curricular activities record. ​ Contact us at scholarship@spgroup.com.sg to find out more!​ Apply Online Energise your internship experience SP Internships offer a holistic experience for students with the desire to join the energy industry. Interns will be exposed to different aspects of our organisation, acquire practical skills through on-the-job training and build technical expertise by learning from dedicated mentors. We offer multidisciplinary internship roles in:​ Engineering (Electrical, Mechanical, etc.)​ Computing and Infocomm Technology (Data Analytics, Artificial Intelligence, Software Development, Information Security, etc.)​ Business (Human Resources, Finance, Marketing & Communications, etc.)​ Students from Universities, Polytechnics and Institute of Technical Education (ITE) are welcome to join our internship programme.​ Send your CV to internship@spgroup.com.sg to apply today! Meet our People Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/empowering-green-capabilities Empowering Green Capabilities SUSTAINABILITY With a staff strength of over 3,700, how do the People of SP stay connected and build a collaborative culture to achieve synergistic outcomes? We speak to Satinderpal Singh, Head of Sales of SP Digital – the digital arm of SP Group – and Fong Yi Kit, Deputy Director of Sustainable Energy Solutions. They deal with the polarising “hot” and “cold” elements, but share one thing in common: empowering organisations with tools to create a low carbon, smart energy Singapore. Tell us about your role at SP Group and what a regular workday is like. Satinderpal (ST): My team deploys green energy tech solutions for commercial and industrial buildings, to enhance energy efficiency, lower cooling costs, and reduce carbon emissions. Yi Kit (YK): In my role, I help companies achieve their sustainability goals by leveraging renewable energy technologies such as solar photovoltaic (PV) solutions and Energy Storage Systems. ST: I am constantly on the go, engaging prospects and customers to understand their green goals and offer them Green Energy Tech solutions to overcome their challenges. I also keep abreast of the latest industry trends and developments and coach my team on strategic selling and customer management skills. Yi Kit: You can often find me on rooftops, not to chill and have a drink, but to design and develop the best solar PV solutions. On other days, I meet customers over coffee to discuss how best we can provide sustainable energy solutions that add value to their businesses. Beyond that, I always make time to catch up with colleagues over lunch or a game of basketball! Head of Sales of SP Digital, Satinderpal Singh (right), discussing the implementation of Green Energy Tech solutions with his colleagues. What is your most significant project to date? ST: One of the most significant projects is the upcoming Labrador Tower mixed-use development that will be launched next year. Fully equipped with our suite of in-house sustainable energy solutions, the project attained the Super Low Energy Building certification awarded by the Building and Construction Authority – the highest sustainability rating for buildings. Yi Kit: We recently installed rooftop solar PV systems at six of the properties under AIMS APAC REIT, a major industrial real estate investment trust. The project involved installing about 20,000 solar panels that will help reduce the company’s carbon emissions by 5,900 tonnes and generate 14,500 Megawatt-hours (MWh) of energy each year, enough to power more than 4,000 three-room HDB flats yearly. Deputy Director of Sustainable Energy Solutions, Fong Yi Kit, pursued his Masters in Renewable Energy in the UK, sponsored by SP Group. Describe in one sentence your deepest impression about SP your company. ST: A vibrant and energetic team with a can-do mindset and a thirst for knowledge.  Yi Kit: Strong focus on engineering excellence with safety as our highest priority, and camaraderie as second nature among our people. What would you say to fresh graduates or mid-career switchers looking to join the energy industry? Satinderpal: This is an extremely exciting phase for the energy industry as it plays an eminent role in the energy transition towards cleaner and greener sources.  I encourage our younger generation to sign up and join what we do! Yi Kit: A sustainable energy future is no longer an ambition. It is a future we need to make a reality. Take the leap and you will reap what you sow. Find out more about our career opportunities here: spgrp.sg/3StEp4R TAGS PEOPLE OF SP YOU MIGHT BE INTERESTED TO READ SP to design, build and operate a district cooling and heating system for the new international sports park city in Chengdu, China SP partners Capitaland to deploy distributed district cooling network at the new Geneo life sciences and innovation cluster at Singapore Science Park SP invests and builds 90-megawatt aquavoltaic farm in Shandong China Category: Sustainability Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain 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Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. SP Group awarded BCA grant to power next-gen green buildings SP Group (SP) was awarded a grant by the Building and Construction Authority (BCA) to develop and implement technologies and digital solutions to push the limits of buildings’ energy efficiency standards. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. SP Group awarded BCA grant to power next-gen green buildings SP Group (SP) was awarded a grant by the Building and Construction Authority (BCA) to develop and implement technologies and digital solutions to push the limits of buildings’ energy efficiency standards. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. SP Group awarded BCA grant to power next-gen green buildings SP Group (SP) was awarded a grant by the Building and Construction Authority (BCA) to develop and implement technologies and digital solutions to push the limits of buildings’ energy efficiency standards. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. SP Group awarded BCA grant to power next-gen green buildings SP Group (SP) was awarded a grant by the Building and Construction Authority (BCA) to develop and implement technologies and digital solutions to push the limits of buildings’ energy efficiency standards. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. SP Group awarded BCA grant to power next-gen green buildings SP Group (SP) was awarded a grant by the Building and Construction Authority (BCA) to develop and implement technologies and digital solutions to push the limits of buildings’ energy efficiency standards. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. SP Group awarded BCA grant to power next-gen green buildings SP Group (SP) was awarded a grant by the Building and Construction Authority (BCA) to develop and implement technologies and digital solutions to push the limits of buildings’ energy efficiency standards. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. SP Group awarded BCA grant to power next-gen green buildings SP Group (SP) was awarded a grant by the Building and Construction Authority (BCA) to develop and implement technologies and digital solutions to push the limits of buildings’ energy efficiency standards. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. SP Group awarded BCA grant to power next-gen green buildings SP Group (SP) was awarded a grant by the Building and Construction Authority (BCA) to develop and implement technologies and digital solutions to push the limits of buildings’ energy efficiency standards. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. SP Group awarded BCA grant to power next-gen green buildings SP Group (SP) was awarded a grant by the Building and Construction Authority (BCA) to develop and implement technologies and digital solutions to push the limits of buildings’ energy efficiency standards. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=innovation Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/sp-unveils-blockchain-powered-renewable-energy-certificates-marketplace SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Unveils Blockchain-Powered Renewable Energy Certificates Marketplace INNOVATION SP Group presented one of the world’s first blockchain powered marketplace platform that will promote the transaction of renewable energy certificates Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/using-get--to-help-mercatus-digitally-manage-their-tenant-utilities SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Using GET™ to help Mercatus digitally manage their tenant utilities INNOVATION Dashboard view of GET™ TenantCare, which provides Mercatus with insights on utility usage data. SP Group (SP) is partnering Mercatus Co-operative Limited Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/sp-group-to-roll-out-singapore-s-first-large-scale-smart-water-metering-system SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Group to roll out Singapore’s first large-scale smart water metering system INNOVATION SP Group will roll out Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/driving-innovation-from-within SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Driving Innovation From Within INNOVATION We are powering transformation with talent in our organisation. SP’s Digital Technology team is swiftly building and deploying digital solutions such as the SP Utilities app and the energy-saving Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/world-s-first-blockchain-powered-rec-marketplace SP Energy HubAnnual ReportReliabilitySustainabilityInnovation World’s First Blockchain-Powered Rec Marketplace INNOVATION SP Group launched the world’s first blockchain-powered renewable energy certificate (REC) marketplace . SP’s blockchain marketplace enables the trading of REC – for renewable Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/world-s-first-index-for-smart-grid SP Energy HubAnnual ReportReliabilitySustainabilityInnovation World’s First Index for Smart Grid INNOVATION SP Group launched the world's first smart grid index to help utilities measure and advance in key dimensions of grid development. Using publicly available data, SP applied the framework on 45 Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/sp-group-and-hyundai-to-accelerate-adoption-of-evs-in-singapore SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Group and Hyundai to Accelerate Adoption of EVs in Singapore INNOVATION SP Group (SP) and Hyundai will jointly develop a new business model for battery leasing, or Battery-as-a-Service (BaaS) – a first in Southeast Asia – where EV Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/developing-the-digital-core-of-sustainable-energy-solutions SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Developing the digital core of sustainable energy solutions INNOVATION Ibrahim Ghouth Wu, Infrastructure and Platforms Lead at SP Digital. Ibrahim first started as a Senior Systems Engineer in IT Operations, ensuring that servers Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=innovation Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/world-s-first-index-for-smart-grid SP Energy HubAnnual ReportReliabilitySustainabilityInnovation World’s First Index for Smart Grid INNOVATION SP Group launched the world's first smart grid index to help Searchhttps://www.spgroup.com.sg/search?tag=concept-lab /about-us/media-resources/energy-hub/innovation/pushing-the-frontiers-of-innovation SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Pushing The Frontiers Of Innovation INNOVATION Brandon Chia, Managing Director of Investments, at SP’s Concept Lab. A former SP cable-jointing workshop Media Release - Singapore Power Partners International Consortium Of Leading Utilities To Launch The Free Electrons Global Accelerator Programmehttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/3b92b588-2fac-425a-be34-c99aa1682947/%5B20170109%5D+Media+Release+-+Singapore+Power+Partners+International+Consortium+Of+Leading+Utilities+To+Launch+The+Free+Electrons+Global+Accelerator+Programme.pdf?MOD=AJPERES&CVID= Power Company (TEPCO). These utilities are leaders in clean energy transition, and have extensive experience in driving technological innovation. Together, the eight utilities represent a global footprint covering 73 million end customers across more than 40 countries, with a combined net income 1 2 3 4 5 ..... 15 Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. SP Group awarded BCA grant to power next-gen green buildings SP Group (SP) was awarded a grant by the Building and Construction Authority (BCA) to develop and implement technologies and digital solutions to push the limits of buildings’ energy efficiency standards. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=innovation Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/sp-unveils-blockchain-powered-renewable-energy-certificates-marketplace SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Unveils Blockchain-Powered Renewable Energy Certificates Marketplace INNOVATION SP Group presented one of the world’s first blockchain powered marketplace platform that will promote the transaction of renewable energy certificates Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/using-get--to-help-mercatus-digitally-manage-their-tenant-utilities SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Using GET™ to help Mercatus digitally manage their tenant utilities INNOVATION Dashboard view of GET™ TenantCare, which provides Mercatus with insights on utility usage data. SP Group (SP) is partnering Mercatus Co-operative Limited Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/sp-group-to-roll-out-singapore-s-first-large-scale-smart-water-metering-system SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Group to roll out Singapore’s first large-scale smart water metering system INNOVATION SP Group will roll out Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/driving-innovation-from-within SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Driving Innovation From Within INNOVATION We are powering transformation with talent in our organisation. SP’s Digital Technology team is swiftly building and deploying digital solutions such as the SP Utilities app and the energy-saving Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/world-s-first-blockchain-powered-rec-marketplace SP Energy HubAnnual ReportReliabilitySustainabilityInnovation World’s First Blockchain-Powered Rec Marketplace INNOVATION SP Group launched the world’s first blockchain-powered renewable energy certificate (REC) marketplace . SP’s blockchain marketplace enables the trading of REC – for renewable Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/world-s-first-index-for-smart-grid SP Energy HubAnnual ReportReliabilitySustainabilityInnovation World’s First Index for Smart Grid INNOVATION SP Group launched the world's first smart grid index to help utilities measure and advance in key dimensions of grid development. Using publicly available data, SP applied the framework on 45 Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/sp-group-and-hyundai-to-accelerate-adoption-of-evs-in-singapore SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Group and Hyundai to Accelerate Adoption of EVs in Singapore INNOVATION SP Group (SP) and Hyundai will jointly develop a new business model for battery leasing, or Battery-as-a-Service (BaaS) – a first in Southeast Asia – where EV Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/developing-the-digital-core-of-sustainable-energy-solutions SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Developing the digital core of sustainable energy solutions INNOVATION Ibrahim Ghouth Wu, Infrastructure and Platforms Lead at SP Digital. Ibrahim first started as a Senior Systems Engineer in IT Operations, ensuring that servers Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=innovation Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/world-s-first-index-for-smart-grid SP Energy HubAnnual ReportReliabilitySustainabilityInnovation World’s First Index for Smart Grid INNOVATION SP Group launched the world's first smart grid index to help Searchhttps://www.spgroup.com.sg/search?tag=concept-lab /about-us/media-resources/energy-hub/innovation/pushing-the-frontiers-of-innovation SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Pushing The Frontiers Of Innovation INNOVATION Brandon Chia, Managing Director of Investments, at SP’s Concept Lab. A former SP cable-jointing workshop Media Release - Singapore Power Partners International Consortium Of Leading Utilities To Launch The Free Electrons Global Accelerator Programmehttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/3b92b588-2fac-425a-be34-c99aa1682947/%5B20170109%5D+Media+Release+-+Singapore+Power+Partners+International+Consortium+Of+Leading+Utilities+To+Launch+The+Free+Electrons+Global+Accelerator+Programme.pdf?MOD=AJPERES&CVID= Power Company (TEPCO). These utilities are leaders in clean energy transition, and have extensive experience in driving technological innovation. Together, the eight utilities represent a global footprint covering 73 million end customers across more than 40 countries, with a combined net income 1 2 3 4 5 ..... 15 [20191029] The Business Times - Powering Singapore for the futurehttps://www.spgroup.com.sg/dam/jcr:b54cd553-54c8-4a3c-bd40-974dbb2db5e2 As Singapore continues to strike a balance between providing reliable supply and cost to consumers, it is modernising its grid and exploring opportunities that can be pursued in renewables, data analytics, control and consumer empowerment. This is key to addressing climate change. BT FILE PHOTO Powering Singapore for the future Advances in digital technologies will usher in the use of smart meters within a Smart Grid, communications networks and data management systems. BY SUBODH MHAISALKAR AND AMIT PATHARE CLIMATE change – a key topic during the Singapore International Energy Week – is the existential threat today. The drumbeats are getting louder, and the world is beginning to listen. On the other hand, with improving living standards, growth in global energy demand is seen as inevitable. These seemingly contradictory priorities of growth and reducing environmental impact are prompting governments and corporations to consider the challenges and opportunities presented by green growth where economic expansion is decoupled from energy usage. A large proportion of the global strategy for reduction in emissions intensity will rely on electrification and deployment of renewable energy. The world’s primary energy supply continues to rely on fossil fuels like coal, gas and oil. Renewables contribute only around a quarter of the energy mix, even though their share is growing. Driven by falling costs of solar cells and wind energy (88 per cent and 54 per cent reduction respectively from 2010 to 2019), investments in renewables capacity continue to outstrip those in new capacity of fossil fuel-based power generation. Battery costs have similarly fallen 86 per cent from 2010 to 2019, making electric vehicles progressively cheaper and easier to provide back-up for solar cells for when the sun doesn’t shine. Energy demand delivered by electricity (for example, transportation, cooking, cooling) will double from 19 per cent in 2017 to 40 per cent in 2050. This shift to renewables and electrification will require a fresh look at the power sector. The current “power grid”, designed in the late 19th century, is uni-directional where energy flows from central power plants to the customers. In Singapore, power-generation companies produce electricity which is transported to customers via the power grid owned and operated by SP Group. Integrating renewables and catering for large variable loads (such as charging of electric cars and buses) have created the need for the advent of the “Smart Grid”. THE SMART GRID Recent years have seen numerous advances in digital technologies. These advances include smart meters, communications networks and data management systems that enable two-way communication between utilities and customers. Better monitoring and control have enhanced both energy efficiency and reliability. The Smart Grid is thus an electricity network that enables integration of renewables and uses smart technologies to better serve consumers. SP Group’s Smart Grid Index 2019 compares 75 utilities from 35 countries. US and European utilities were ranked higher than many Asian utilities. This could be attributed to the US/European utilities’ continued focus on green energy adoption. Singapore was ranked 33rd (score of 66 per cent), while utilities from the Asean countries were ranked between the 50s and 60s with scores in the range of 45-50 per cent. Asia-Pacific utilities have also made significant improvements in Distributed Energy Resources, security and customer empowerment and satisfaction. US/European utilities fare better in areas including monitoring and control, data analytics, renewables integration, green energy, security as well as consumer empowerment. By one indicator – the System Average Interruption Duration Index which measures the average duration of interruption in power supply, indicated in minutes per customer – Singapore is the undisputed world leader. The Republic’s grid performance, measured in terms of both the frequency and duration of grid outages, is far better than that of even the other cities in the top 10 – including Tokyo, Frankfurt, London, Taipei and Hong Kong. Singapore’s high performance may be explained by our urban, high-density networks, continuous investments in advanced technological solutions, and the use of underground cables instead of overhead lines that are vulnerable to natural disasters. Singapore’s approach towards Smart Grids prioritises sustainable growth, energy security and affordability. The grid charges in Singapore for the average consumer are among the lowest in the world. Some consumers may be willing to pay more for fewer outages, but it is neither feasible to charge different prices according to the quality of electricity supply nor socially possible to impose high charges on everyone. As Singapore continues to strike a balance between providing reliable supply and cost to consumers, it is modernising its grid and exploring opportunities that can be pursued in renewables, data analytics, control and consumer empowerment. THE SMART GRID OF TOMORROW Source: The Business Times © Singapore Press Holdings Limited. Permission required for reproduction. Levelling up, the Smart Grid of tomorrow is envisioned to be a technology leap that will usher in the Internet of Energy, with the capability to manage millions of connected devices at all levels of the grid. Replacing today’s analog power-line transformers with power electronics will allow bi-directional energy flows, enable intelligent and remote network management, and usher in the era of a fully digital power grid. The grid will also require an added buffer of storage and demand sinks and an array of power devices that will allow it to absorb massive swings in supply and demand and cater for intermittency of renewables. These hardware improvements will be optimised by a range of software solutions driven by stochastic algorithms that integrate supply and demand movements. We can think of it in terms of a new Artificial Intelligence “brain” for the grid that can: ■ absorb and structure the vast amounts of data being continually generated by a multitude of devices; ■ deploy platforms and protocols for these devices to “communicate” with each other; and ■ adapt, learn and evolve in order to keep improving grid efficiency without compromising on security. Transactive platforms could potentially use blockchain technology with embedded encryption for power transactions enabled by ultra-fast 5G telecommunications networks. As Singapore’s challenges are markedly different from America’s and Europe’s, we require a different approach. Feed-in-tariffs, microgrids, natural disasters and transmission over hundreds of kilometres are not top challenges to the Singapore power grid. Instead, Singapore has to deploy and integrate renewables into its power system. Although the architectures of future grids are still emerging, Singapore’s priorities include clean energy generation, energy efficiency and grid resilience. Initiatives to support these include power generation from natural gas and potentially hydrogen in the future, deployment of solar cells coupled with energy storage, building and industrial energy efficiency, and electrification of transport. The time for incremental efforts is gone. A groundbreaking shift in clean energy deployment, underpinned by the right supporting infrastructure for scaleup of these solutions, is the way. In keeping with the Smart Nation vision, the Smart Grid offers an unparalleled opportunity to leverage the full potential of electrification that enhances security, reliability and affordability. This is key to addressing climate change and delivering sustainable development for Singapore. ❚ The writers are from the Energy Research Institute (ERI), Nanyang Technological University (NTU) of Singapore. Subodh Mhaisalkar is associate vice-president and professor at the School of Materials Science and Engineering at NTU, and also executive director of the ERI. Amit Pathare is a senior scientist and programme director at ERI. SP Group Sustainability Review FY2019-2020https://www.spgroup.com.sg/dam/spgroup/pdf/about-us/our-sustainability-commitment/SP-Group-Sustainability-Review-FY2019-2020.pdf SP Group Sustainability Review FY2019/2020 SP GROUP Sustainability Review FY2019/2020 Scope of Review This is the annual sustainability review published by SP Group for the financial year 1 April 2019 to 31 March 2020. The scope of this review covers SP Group’s Singapore-based operations. Sustainability Strategy SP Group’s mission is to deliver reliable and efficient utilities services to enhance the economy and the quality of life of our consumers. This mission is rooted in our value system of commitment, integrity, passion and teamwork. Sustainability is central to our mission and guides us to achieve our mission in a responsible and committed manner. As a leading energy utilities company, we anchor our sustainability strategy around the United Nation’s Sustainable Development Goal (SDG) 7 – to ensure access to reliable, sustainable and modern energy for all. For more information, please refer to https://www.un.org/sustainabledevelopment/energy/ 7.1 Enhance energy access SDG 7 has three key targets: 7.2 Increase renewable energy 7.3 Promote energy efficiency Industry collaboration in energy technology and investment in energy infrastructure are identified as key enablers to meet these targets. We aspire to be a leading utilities company in a low-carbon future and providing energy that is reliable and sustainable is central to this long-term strategy. We recognise that to enable this clean transition, we need to invest in innovative technologies and infrastructure. We also understand that our actions need to extend beyond our own operations, to those of our customers who can create a large share of the impact through their choices and decisions. With this in mind, we have identified three strategic areas that support our actions towards the achievement of SDG 7: (1) Network Reliability, (2) Innovation and (3) Customer Empowerment. Mission: Deliver reliable and efficient utilities services to enhance the economy and the quality of life Network Reliability Value System: Commitment, Integrity, Passion, Teamwork customer empowerment Innovation 02 SP GROUP Sustainability Review FY2019/2020 In addition to helping customers reduce their carbon footprint, SP Group is committed to reducing the environmental impact from our business operations. In 2019, an extensive data collection exercise was completed to calculate the greenhouse gas (GHG) emissions following the principles in the Greenhouse Gas Protocol: A Corporate Accounting and Reporting Standard (revised edition). FY2019/2020 emissions Absolute, tonnesCO 2 e Intensity, kgCO 2 e/MWh sold Scope 1 25,966 0.54 Scope 2, location based 355,110 7.38 The bulk of SP Group’s GHG emissions in Scope 2 resulted from the dissipated energy emissions from technical losses via the distribution network and the transmission system in Singapore. While these emissions are inherent in the operations of the network, SP Group is committed to identifying opportunities to reduce the emissions from other key business activities that we operate and can influence. Value Add 30 Vision 2030 Reduce Carbon 30 We have set ourselves a “30-30-30” target to add at least 30 per cent value to our customers and reduce our carbon footprint by 30 per cent, by 2030. With FY2018/2019 as the baseline year where applicable, selected performance indicators will be measured and tracked in relation to our material topics of network reliability, innovation and customer empowerment. Our SAIDI performance for electricity network improved to 0.56 minute as compared to 0.87 minute in the previous year More than 29,000 tonnesCO 2 e avoided from our various low carbon solutions offered to our customers In FY2019/2020, our System Average Interruption Duration Index (SAIDI) for electricity network improved to 0.56 minute as compared to 0.87 minute in the previous year. Commonly used as a reliability indicator by electricity companies, SAIDI measures the average outage duration experienced by each customer served. Our improvement reflects the continuous efforts we have put in place to ensure our customers are provided with reliable electricity supply. We have also facilitated the switch for 46 per cent of residential customers and 43 per cent of small business customers in the Open Electricity Market, enabling them to enjoy savings of 20 per cent to 30 per cent off the regulated tariff. Customers also have the option of a non-standard price plan to buy electricity from the wholesale electricity market. The various initiatives that have resulted from our focus on innovation have helped to reduce the carbon footprint of our customers through avoided emissions. In FY2019/2020, the carbon dioxide (CO 2 ) emissions avoided amounted to more than 29,000 tonnes carbon dioxide equivalent (tonnesCO 2 e), which was 19 per cent more than the baseline year of FY2018/2019. 03 SP GROUP Sustainability Review FY2019/2020 Contributing to SDG 7 Targets SDG targets by 2030 Material topic Our key contributions 7.1 Energy Access Ensure universal access to affordable, reliable and modern energy services. Network reliability Innovation • Investing in network infrastructure upgrades • Deploying smart grid technologies to improve and maintain network reliability • Increasing electric vehicle charging stations Customer empowerment • Enabling access to the Open Electricity Market by empowering customers to choose electricity packages and enjoy savings • Deploying digital solutions for energy consumers 7.2 Renewable Energy Increase substantially the share of renewable energy in the global energy mix. Innovation • Deploying solar PV projects • Testing green hydrogen • Testing waste-to-energy solutions • Issuing and trading of Renewable Energy Certificates 7.3 Energy Efficiency Double the global rate of improvement in energy efficiency. Innovation Customer empowerment • Developing smart building and smart district level solutions • Deploying district cooling and energy saving solutions • Deploying smart technology through advanced electricity meters and SP Utilities mobile app • Spreading environmental awareness through GreenWall, GreenUP, Energy Challenge and My Carbon Footprint Refer to page 17 for more details on these initiatives 04 SP GROUP Sustainability Review FY2019/2020 Network Reliability Why This is Material SP Group serves a large customer base who expects uninterrupted power and a high-quality maintenance framework. We understand that people and businesses rely on us to provide consistent and reliable power. SP Group aims to deliver a high reliability rate with near-zero downtime. Network reliability will continue to be a key topic to SP Group as we strive to deliver excellence in our service provision and operations. Management Approach Network Maintenance Singapore has one of the best electricity and gas network systems in the world. Despite all our efforts, supply interruption is inevitable. They occur due to various reasons including network failure, damage by third parties, faulty equipment at customer sites or issues with the source of the supply. Electricity Network To minimise occurrence of power failure, SP Group carries out regular maintenance measures. One of the measures is online condition monitoring which checks the network around the clock. Any anomalies detected will trigger a response for the team to carry out rectification works to ensure the continued well-being of the equipment. In 2019, to enhance speed and accuracy in predicting anomalies, we have implemented online condition monitoring for newly installed 230kV and 400kV cable joints, and for all 230kV, 400kV and new 66kV switchgears. We are in the process of doing the same for all 22kV source station’s switchgears, to be completed by 2022. We also carry out physical monitoring every six to nine months. This measures the voltage and equipment condition when the checks are being conducted. If a power failure occurs, we take remediation actions to minimise the impact and downtime. Implemented online condition monitoring for newly installed 230kV and 400kV cable joints, and for all 230kV, 400kV and new 66kV switchgears to enhance speed and accuracy Employees work 24/7 at SP Group’s distribution control centre, the nerve centre of Singapore’s power grid, to ensure supply reliability. 05 SP GROUP Sustainability Review FY2019/2020 SP Group’s mobile generator crew is on standby 24/7. 1. Remote switching 2. Manual switching 3. Mobile generators 4. Cable jointing When a power fault is detected, this first course of action disconnects the affected equipment from the network and reconnects it to an alternative supply source. In 2019, we implemented remote switching capabilities for all 6.6kV distribution networks substations, enabling quicker restoration should a supply interruption occur. This is conducted when remote switching is unable to restore power supply. Power faults in low-voltage networks, such as damage to overground boxes that are used to transmit electricity to customers, are usually resolved through manual switching. These generators are deployed when power faults are reported and are used to provide temporary electricity supply while network issues are being resolved. This is conducted when switching is unable to resolve the power fault and the mobile generators cannot access the substation where the fault has occurred. Manual switching 06 SP GROUP Sustainability Review FY2019/2020 Gas Network SP Group owns and operates the gas network to supply gas to industrial, commercial and residential customers. The high pressure gas transmission system transports the main fuel source for Singapore’s power generation plants. A whole-of-life approach to asset management is adopted to manage risk and ensure that the gas network is developed, maintained and operated in a safe manner. The gas network is monitored round the clock in a system control centre. A Supervisory Control and Data Acquisition (SCADA) system is deployed on the transmission system to avail remote monitoring and operations capability, which enables immediate response to incidents. When incidents occur, response is centrally managed to ensure that performance recovery is quick and directed, and disruption to customers is minimised. SP Group checks the gas regulators regularly to ensure optimal gas supply pressure for customers. Regular inspections and maintenance are conducted on our assets to maintain reliability. An asset renewal programme tracks asset performance and replaces deteriorating assets efficiently. Patrol and leak survey of the pipelines are conducted to detect third party activities and gas leaks respectively. Dedicated planning of assets, selection of materials, project management and strict testing requirements are in place to maintain the int

Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/Empowering-talent SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Empowering talent RELIABILITY With a staff strength of more than 3,700, how do the People of SP stay connected and build a collaborative culture to achieve synergistic outcomes? We speak to Benjamin Festin, Vice President of Human Resource and Muhammad Ariff Bin Ramli, Technical Officer from Gas Operations at SP Group (SP). Benjamin describes how SP is constantly designing programmes for employees to grow and upskill, while Ariff shares how he feels empowered to assume greater responsibilities in his job role. What are your responsibilities at SP Group? Benjamin (B): I lead the talent development unit in the Human Resource department at SP. We are constantly on the lookout for people with diverse and unique skills who can contribute to the organisation’s rapid expansion locally and in the region. To build a strong and committed team, we ensure our workforce is equipped with current and future-ready capabilities, stay relevant and help groom our next generation of leaders. We invest in our staff’s professional growth, through training and development programmes. I also enjoy the role I double-hat in, as Chairman of the ReCharge Committee. Our team organises a range of activities to enhance and enrich staff well-being, such as sports, recreation, wellness and even our company’s Family Day! Ariff (A): I am part of the Gas Operations team that renews gas pipes for residential and commercial projects to ensure reliable gas supply for customers’ daily needs. We work closely with authorities and contractors, often completing projects within a tight timeline. An example would be a tunnelling project where we had to use a special digging machine at 30 meters beneath ground level to pave the way for laying of gas pipes. A key motivator for me is knowing that what I do impacts the daily lives of people in Singapore.   What’s one memorable work experience you’ve had? B: During the Covid-19 pandemic I was touched to witness the selflessness of our colleagues. They continued to carry out their work and endure long hours in hot protective gear to ensure critical services continue to be made available. I developed a newfound respect for our colleagues working on power grid services! Muhammad Ariff Bin Ramli (in yellow outfit), with contractors working on commissioning works during the pandemic. A: When most people could work from home during the pandemic to keep safe, our team and the contractors continued to expedite urgent gas renewal works. This was a particularly challenging as the daily rise in infection cases affected the number of workers available for work. Looking back, I am so proud we managed to push through during that period. What would you say to people considering a career at SP? Benjamin Festin (third from left) with the ReCharge committee at the SP Fun Walk 2023. B: It’s an exciting time to join us as we are expanding our presence in Singapore and the region. If you’re looking for a role that allows you to play a part in securing Singapore’s energy future, consider SP! We also play an active role in social and community service, with outreach programmes growing from strength to strength catering to seniors, kids and youth, that YOU can be part of. Ariff: We are always encouraged to upgrade ourselves with easy access to a variety of courses to prepare us for future challenges and demands. The team spirit is also high. It’s like working in a big family where we always have each other’s back! Find out more about our career opportunities here: spgrp.sg/3sbjyJ6 TAGS PEOPLE OF SPSUSTAINABILITYRELIABILITY YOU MIGHT BE INTERESTED TO READ Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. Mentor gives out tough assignments to sharpen skills of next generation With nearly four decades of experience under his belt, Chua Khim Mong believes tough assignments can help his mentees stretch their capabilities and grow in their careers. Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/Empowering-talent SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Empowering talent RELIABILITY With a staff strength of more than 3,700, how do the People of SP stay connected and build a collaborative culture to achieve synergistic outcomes? We speak to Benjamin Festin, Vice President of Human Resource and Muhammad Ariff Bin Ramli, Technical Officer from Gas Operations at SP Group (SP). Benjamin describes how SP is constantly designing programmes for employees to grow and upskill, while Ariff shares how he feels empowered to assume greater responsibilities in his job role. What are your responsibilities at SP Group? Benjamin (B): I lead the talent development unit in the Human Resource department at SP. We are constantly on the lookout for people with diverse and unique skills who can contribute to the organisation’s rapid expansion locally and in the region. To build a strong and committed team, we ensure our workforce is equipped with current and future-ready capabilities, stay relevant and help groom our next generation of leaders. We invest in our staff’s professional growth, through training and development programmes. I also enjoy the role I double-hat in, as Chairman of the ReCharge Committee. Our team organises a range of activities to enhance and enrich staff well-being, such as sports, recreation, wellness and even our company’s Family Day! Ariff (A): I am part of the Gas Operations team that renews gas pipes for residential and commercial projects to ensure reliable gas supply for customers’ daily needs. We work closely with authorities and contractors, often completing projects within a tight timeline. An example would be a tunnelling project where we had to use a special digging machine at 30 meters beneath ground level to pave the way for laying of gas pipes. A key motivator for me is knowing that what I do impacts the daily lives of people in Singapore.   What’s one memorable work experience you’ve had? B: During the Covid-19 pandemic I was touched to witness the selflessness of our colleagues. They continued to carry out their work and endure long hours in hot protective gear to ensure critical services continue to be made available. I developed a newfound respect for our colleagues working on power grid services! Muhammad Ariff Bin Ramli (in yellow outfit), with contractors working on commissioning works during the pandemic. A: When most people could work from home during the pandemic to keep safe, our team and the contractors continued to expedite urgent gas renewal works. This was a particularly challenging as the daily rise in infection cases affected the number of workers available for work. Looking back, I am so proud we managed to push through during that period. What would you say to people considering a career at SP? Benjamin Festin (third from left) with the ReCharge committee at the SP Fun Walk 2023. B: It’s an exciting time to join us as we are expanding our presence in Singapore and the region. If you’re looking for a role that allows you to play a part in securing Singapore’s energy future, consider SP! We also play an active role in social and community service, with outreach programmes growing from strength to strength catering to seniors, kids and youth, that YOU can be part of. Ariff: We are always encouraged to upgrade ourselves with easy access to a variety of courses to prepare us for future challenges and demands. The team spirit is also high. It’s like working in a big family where we always have each other’s back! Find out more about our career opportunities here: spgrp.sg/3sbjyJ6 TAGS PEOPLE OF SPSUSTAINABILITYRELIABILITY YOU MIGHT BE INTERESTED TO READ Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. Mentor gives out tough assignments to sharpen skills of next generation With nearly four decades of experience under his belt, Chua Khim Mong believes tough assignments can help his mentees stretch their capabilities and grow in their careers. Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/Empowering-talent SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Empowering talent RELIABILITY With a staff strength of more than 3,700, how do the People of SP stay connected and build a collaborative culture to achieve synergistic outcomes? We speak to Benjamin Festin, Vice President of Human Resource and Muhammad Ariff Bin Ramli, Technical Officer from Gas Operations at SP Group (SP). Benjamin describes how SP is constantly designing programmes for employees to grow and upskill, while Ariff shares how he feels empowered to assume greater responsibilities in his job role. What are your responsibilities at SP Group? Benjamin (B): I lead the talent development unit in the Human Resource department at SP. We are constantly on the lookout for people with diverse and unique skills who can contribute to the organisation’s rapid expansion locally and in the region. To build a strong and committed team, we ensure our workforce is equipped with current and future-ready capabilities, stay relevant and help groom our next generation of leaders. We invest in our staff’s professional growth, through training and development programmes. I also enjoy the role I double-hat in, as Chairman of the ReCharge Committee. Our team organises a range of activities to enhance and enrich staff well-being, such as sports, recreation, wellness and even our company’s Family Day! Ariff (A): I am part of the Gas Operations team that renews gas pipes for residential and commercial projects to ensure reliable gas supply for customers’ daily needs. We work closely with authorities and contractors, often completing projects within a tight timeline. An example would be a tunnelling project where we had to use a special digging machine at 30 meters beneath ground level to pave the way for laying of gas pipes. A key motivator for me is knowing that what I do impacts the daily lives of people in Singapore.   What’s one memorable work experience you’ve had? B: During the Covid-19 pandemic I was touched to witness the selflessness of our colleagues. They continued to carry out their work and endure long hours in hot protective gear to ensure critical services continue to be made available. I developed a newfound respect for our colleagues working on power grid services! Muhammad Ariff Bin Ramli (in yellow outfit), with contractors working on commissioning works during the pandemic. A: When most people could work from home during the pandemic to keep safe, our team and the contractors continued to expedite urgent gas renewal works. This was a particularly challenging as the daily rise in infection cases affected the number of workers available for work. Looking back, I am so proud we managed to push through during that period. What would you say to people considering a career at SP? Benjamin Festin (third from left) with the ReCharge committee at the SP Fun Walk 2023. B: It’s an exciting time to join us as we are expanding our presence in Singapore and the region. If you’re looking for a role that allows you to play a part in securing Singapore’s energy future, consider SP! We also play an active role in social and community service, with outreach programmes growing from strength to strength catering to seniors, kids and youth, that YOU can be part of. Ariff: We are always encouraged to upgrade ourselves with easy access to a variety of courses to prepare us for future challenges and demands. The team spirit is also high. It’s like working in a big family where we always have each other’s back! Find out more about our career opportunities here: spgrp.sg/3sbjyJ6 TAGS PEOPLE OF SPSUSTAINABILITYRELIABILITY YOU MIGHT BE INTERESTED TO READ Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. Mentor gives out tough assignments to sharpen skills of next generation With nearly four decades of experience under his belt, Chua Khim Mong believes tough assignments can help his mentees stretch their capabilities and grow in their careers. Category: Reliability Careershttps://www.spgroup.com.sg/about-us/careers OverviewScholarship & InternshipsMeet Our PeopleContact Us Careers Empowering Talent Fuel your passion in engineering. Join us and take pride in upholding Singapore's world-class network and drive sustainable energy solutions. We are looking for talent with the passion and agility to strive for high quality performance and develop cutting-edge innovative solutions for our customers in Singapore and the region. View Job Opportunities For a dynamic career in the energy industry click the appropriate hyperlink to view the available job opportunities. Administrative Positions Assistant Engineer/Technical Positions Corporate Function Positions Digital/Info Technology Positions Engineer Positions Scholarship Watch Our People at Work Watch how our people lead transformation and make their mark in their careers and fulfil their ambitions. Play Video Our Scholarship & Internship Programmes​ Harness the power of the SP scholarship Fulfil your ambition, lead transformation and make your mark in national-level initiatives and the global arena. As a scholar with SP Group, you are headed for a strong start in your engineering career. ​ Our engineers will go through a customised structured development programme varying from classroom, online and on-the-job training to accelerate the learning process. At the end of the structured training, they will be posted to key areas within SP Group, such as SP PowerGrid, Sustainable Energy Solutions or SP Services.​ We are looking for students pursuing a Diploma / Degree related to Electrical or Mechanical Engineering, with strong academic and co-curricular activities record. ​ Contact us at scholarship@spgroup.com.sg to find out more!​ Apply Online Energise your internship experience SP Internships offer a holistic experience for students with the desire to join the energy industry. Interns will be exposed to different aspects of our organisation, acquire practical skills through on-the-job training and build technical expertise by learning from dedicated mentors. We offer multidisciplinary internship roles in:​ Engineering (Electrical, Mechanical, etc.)​ Computing and Infocomm Technology (Data Analytics, Artificial Intelligence, Software Development, Information Security, etc.)​ Business (Human Resources, Finance, Marketing & Communications, etc.)​ Students from Universities, Polytechnics and Institute of Technical Education (ITE) are welcome to join our internship programme.​ Send your CV to internship@spgroup.com.sg to apply today! Meet our People Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/empowering-green-capabilities Empowering Green Capabilities SUSTAINABILITY With a staff strength of over 3,700, how do the People of SP stay connected and build a collaborative culture to achieve synergistic outcomes? We speak to Satinderpal Singh, Head of Sales of SP Digital – the digital arm of SP Group – and Fong Yi Kit, Deputy Director of Sustainable Energy Solutions. They deal with the polarising “hot” and “cold” elements, but share one thing in common: empowering organisations with tools to create a low carbon, smart energy Singapore. Tell us about your role at SP Group and what a regular workday is like. Satinderpal (ST): My team deploys green energy tech solutions for commercial and industrial buildings, to enhance energy efficiency, lower cooling costs, and reduce carbon emissions. Yi Kit (YK): In my role, I help companies achieve their sustainability goals by leveraging renewable energy technologies such as solar photovoltaic (PV) solutions and Energy Storage Systems. ST: I am constantly on the go, engaging prospects and customers to understand their green goals and offer them Green Energy Tech solutions to overcome their challenges. I also keep abreast of the latest industry trends and developments and coach my team on strategic selling and customer management skills. Yi Kit: You can often find me on rooftops, not to chill and have a drink, but to design and develop the best solar PV solutions. On other days, I meet customers over coffee to discuss how best we can provide sustainable energy solutions that add value to their businesses. Beyond that, I always make time to catch up with colleagues over lunch or a game of basketball! Head of Sales of SP Digital, Satinderpal Singh (right), discussing the implementation of Green Energy Tech solutions with his colleagues. What is your most significant project to date? ST: One of the most significant projects is the upcoming Labrador Tower mixed-use development that will be launched next year. Fully equipped with our suite of in-house sustainable energy solutions, the project attained the Super Low Energy Building certification awarded by the Building and Construction Authority – the highest sustainability rating for buildings. Yi Kit: We recently installed rooftop solar PV systems at six of the properties under AIMS APAC REIT, a major industrial real estate investment trust. The project involved installing about 20,000 solar panels that will help reduce the company’s carbon emissions by 5,900 tonnes and generate 14,500 Megawatt-hours (MWh) of energy each year, enough to power more than 4,000 three-room HDB flats yearly. Deputy Director of Sustainable Energy Solutions, Fong Yi Kit, pursued his Masters in Renewable Energy in the UK, sponsored by SP Group. Describe in one sentence your deepest impression about SP your company. ST: A vibrant and energetic team with a can-do mindset and a thirst for knowledge.  Yi Kit: Strong focus on engineering excellence with safety as our highest priority, and camaraderie as second nature among our people. What would you say to fresh graduates or mid-career switchers looking to join the energy industry? Satinderpal: This is an extremely exciting phase for the energy industry as it plays an eminent role in the energy transition towards cleaner and greener sources.  I encourage our younger generation to sign up and join what we do! Yi Kit: A sustainable energy future is no longer an ambition. It is a future we need to make a reality. Take the leap and you will reap what you sow. Find out more about our career opportunities here: spgrp.sg/3StEp4R TAGS PEOPLE OF SP YOU MIGHT BE INTERESTED TO READ SP to design, build and operate a district cooling and heating system for the new international sports park city in Chengdu, China SP partners Capitaland to deploy distributed district cooling network at the new Geneo life sciences and innovation cluster at Singapore Science Park SP invests and builds 90-megawatt aquavoltaic farm in Shandong China Category: Sustainability Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain 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Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. SP Group awarded BCA grant to power next-gen green buildings SP Group (SP) was awarded a grant by the Building and Construction Authority (BCA) to develop and implement technologies and digital solutions to push the limits of buildings’ energy efficiency standards. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. SP Group awarded BCA grant to power next-gen green buildings SP Group (SP) was awarded a grant by the Building and Construction Authority (BCA) to develop and implement technologies and digital solutions to push the limits of buildings’ energy efficiency standards. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. SP Group awarded BCA grant to power next-gen green buildings SP Group (SP) was awarded a grant by the Building and Construction Authority (BCA) to develop and implement technologies and digital solutions to push the limits of buildings’ energy efficiency standards. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. SP Group awarded BCA grant to power next-gen green buildings SP Group (SP) was awarded a grant by the Building and Construction Authority (BCA) to develop and implement technologies and digital solutions to push the limits of buildings’ energy efficiency standards. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. SP Group awarded BCA grant to power next-gen green buildings SP Group (SP) was awarded a grant by the Building and Construction Authority (BCA) to develop and implement technologies and digital solutions to push the limits of buildings’ energy efficiency standards. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. SP Group awarded BCA grant to power next-gen green buildings SP Group (SP) was awarded a grant by the Building and Construction Authority (BCA) to develop and implement technologies and digital solutions to push the limits of buildings’ energy efficiency standards. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. SP Group awarded BCA grant to power next-gen green buildings SP Group (SP) was awarded a grant by the Building and Construction Authority (BCA) to develop and implement technologies and digital solutions to push the limits of buildings’ energy efficiency standards. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. SP Group awarded BCA grant to power next-gen green buildings SP Group (SP) was awarded a grant by the Building and Construction Authority (BCA) to develop and implement technologies and digital solutions to push the limits of buildings’ energy efficiency standards. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. SP Group awarded BCA grant to power next-gen green buildings SP Group (SP) was awarded a grant by the Building and Construction Authority (BCA) to develop and implement technologies and digital solutions to push the limits of buildings’ energy efficiency standards. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=innovation Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/sp-unveils-blockchain-powered-renewable-energy-certificates-marketplace SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Unveils Blockchain-Powered Renewable Energy Certificates Marketplace INNOVATION SP Group presented one of the world’s first blockchain powered marketplace platform that will promote the transaction of renewable energy certificates Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/using-get--to-help-mercatus-digitally-manage-their-tenant-utilities SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Using GET™ to help Mercatus digitally manage their tenant utilities INNOVATION Dashboard view of GET™ TenantCare, which provides Mercatus with insights on utility usage data. SP Group (SP) is partnering Mercatus Co-operative Limited Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/sp-group-to-roll-out-singapore-s-first-large-scale-smart-water-metering-system SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Group to roll out Singapore’s first large-scale smart water metering system INNOVATION SP Group will roll out Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/driving-innovation-from-within SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Driving Innovation From Within INNOVATION We are powering transformation with talent in our organisation. SP’s Digital Technology team is swiftly building and deploying digital solutions such as the SP Utilities app and the energy-saving Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/world-s-first-blockchain-powered-rec-marketplace SP Energy HubAnnual ReportReliabilitySustainabilityInnovation World’s First Blockchain-Powered Rec Marketplace INNOVATION SP Group launched the world’s first blockchain-powered renewable energy certificate (REC) marketplace . SP’s blockchain marketplace enables the trading of REC – for renewable Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/world-s-first-index-for-smart-grid SP Energy HubAnnual ReportReliabilitySustainabilityInnovation World’s First Index for Smart Grid INNOVATION SP Group launched the world's first smart grid index to help utilities measure and advance in key dimensions of grid development. Using publicly available data, SP applied the framework on 45 Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/sp-group-and-hyundai-to-accelerate-adoption-of-evs-in-singapore SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Group and Hyundai to Accelerate Adoption of EVs in Singapore INNOVATION SP Group (SP) and Hyundai will jointly develop a new business model for battery leasing, or Battery-as-a-Service (BaaS) – a first in Southeast Asia – where EV Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/developing-the-digital-core-of-sustainable-energy-solutions SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Developing the digital core of sustainable energy solutions INNOVATION Ibrahim Ghouth Wu, Infrastructure and Platforms Lead at SP Digital. Ibrahim first started as a Senior Systems Engineer in IT Operations, ensuring that servers Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=innovation Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/world-s-first-index-for-smart-grid SP Energy HubAnnual ReportReliabilitySustainabilityInnovation World’s First Index for Smart Grid INNOVATION SP Group launched the world's first smart grid index to help Searchhttps://www.spgroup.com.sg/search?tag=concept-lab /about-us/media-resources/energy-hub/innovation/pushing-the-frontiers-of-innovation SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Pushing The Frontiers Of Innovation INNOVATION Brandon Chia, Managing Director of Investments, at SP’s Concept Lab. A former SP cable-jointing workshop Media Release - Singapore Power Partners International Consortium Of Leading Utilities To Launch The Free Electrons Global Accelerator Programmehttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/3b92b588-2fac-425a-be34-c99aa1682947/%5B20170109%5D+Media+Release+-+Singapore+Power+Partners+International+Consortium+Of+Leading+Utilities+To+Launch+The+Free+Electrons+Global+Accelerator+Programme.pdf?MOD=AJPERES&CVID= Power Company (TEPCO). These utilities are leaders in clean energy transition, and have extensive experience in driving technological innovation. Together, the eight utilities represent a global footprint covering 73 million end customers across more than 40 countries, with a combined net income 1 2 3 4 5 ..... 15 Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. SP Group awarded BCA grant to power next-gen green buildings SP Group (SP) was awarded a grant by the Building and Construction Authority (BCA) to develop and implement technologies and digital solutions to push the limits of buildings’ energy efficiency standards. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=innovation Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/sp-unveils-blockchain-powered-renewable-energy-certificates-marketplace SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Unveils Blockchain-Powered Renewable Energy Certificates Marketplace INNOVATION SP Group presented one of the world’s first blockchain powered marketplace platform that will promote the transaction of renewable energy certificates Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/using-get--to-help-mercatus-digitally-manage-their-tenant-utilities SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Using GET™ to help Mercatus digitally manage their tenant utilities INNOVATION Dashboard view of GET™ TenantCare, which provides Mercatus with insights on utility usage data. SP Group (SP) is partnering Mercatus Co-operative Limited Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/sp-group-to-roll-out-singapore-s-first-large-scale-smart-water-metering-system SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Group to roll out Singapore’s first large-scale smart water metering system INNOVATION SP Group will roll out Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/driving-innovation-from-within SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Driving Innovation From Within INNOVATION We are powering transformation with talent in our organisation. SP’s Digital Technology team is swiftly building and deploying digital solutions such as the SP Utilities app and the energy-saving Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/world-s-first-blockchain-powered-rec-marketplace SP Energy HubAnnual ReportReliabilitySustainabilityInnovation World’s First Blockchain-Powered Rec Marketplace INNOVATION SP Group launched the world’s first blockchain-powered renewable energy certificate (REC) marketplace . SP’s blockchain marketplace enables the trading of REC – for renewable Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/world-s-first-index-for-smart-grid SP Energy HubAnnual ReportReliabilitySustainabilityInnovation World’s First Index for Smart Grid INNOVATION SP Group launched the world's first smart grid index to help utilities measure and advance in key dimensions of grid development. Using publicly available data, SP applied the framework on 45 Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/sp-group-and-hyundai-to-accelerate-adoption-of-evs-in-singapore SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Group and Hyundai to Accelerate Adoption of EVs in Singapore INNOVATION SP Group (SP) and Hyundai will jointly develop a new business model for battery leasing, or Battery-as-a-Service (BaaS) – a first in Southeast Asia – where EV Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/developing-the-digital-core-of-sustainable-energy-solutions SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Developing the digital core of sustainable energy solutions INNOVATION Ibrahim Ghouth Wu, Infrastructure and Platforms Lead at SP Digital. Ibrahim first started as a Senior Systems Engineer in IT Operations, ensuring that servers Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=innovation Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/world-s-first-index-for-smart-grid SP Energy HubAnnual ReportReliabilitySustainabilityInnovation World’s First Index for Smart Grid INNOVATION SP Group launched the world's first smart grid index to help Searchhttps://www.spgroup.com.sg/search?tag=concept-lab /about-us/media-resources/energy-hub/innovation/pushing-the-frontiers-of-innovation SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Pushing The Frontiers Of Innovation INNOVATION Brandon Chia, Managing Director of Investments, at SP’s Concept Lab. A former SP cable-jointing workshop Media Release - Singapore Power Partners International Consortium Of Leading Utilities To Launch The Free Electrons Global Accelerator Programmehttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/3b92b588-2fac-425a-be34-c99aa1682947/%5B20170109%5D+Media+Release+-+Singapore+Power+Partners+International+Consortium+Of+Leading+Utilities+To+Launch+The+Free+Electrons+Global+Accelerator+Programme.pdf?MOD=AJPERES&CVID= Power Company (TEPCO). These utilities are leaders in clean energy transition, and have extensive experience in driving technological innovation. Together, the eight utilities represent a global footprint covering 73 million end customers across more than 40 countries, with a combined net income 1 2 3 4 5 ..... 15 [20191029] The Business Times - Powering Singapore for the futurehttps://www.spgroup.com.sg/dam/jcr:b54cd553-54c8-4a3c-bd40-974dbb2db5e2 As Singapore continues to strike a balance between providing reliable supply and cost to consumers, it is modernising its grid and exploring opportunities that can be pursued in renewables, data analytics, control and consumer empowerment. This is key to addressing climate change. BT FILE PHOTO Powering Singapore for the future Advances in digital technologies will usher in the use of smart meters within a Smart Grid, communications networks and data management systems. BY SUBODH MHAISALKAR AND AMIT PATHARE CLIMATE change – a key topic during the Singapore International Energy Week – is the existential threat today. The drumbeats are getting louder, and the world is beginning to listen. On the other hand, with improving living standards, growth in global energy demand is seen as inevitable. These seemingly contradictory priorities of growth and reducing environmental impact are prompting governments and corporations to consider the challenges and opportunities presented by green growth where economic expansion is decoupled from energy usage. A large proportion of the global strategy for reduction in emissions intensity will rely on electrification and deployment of renewable energy. The world’s primary energy supply continues to rely on fossil fuels like coal, gas and oil. Renewables contribute only around a quarter of the energy mix, even though their share is growing. Driven by falling costs of solar cells and wind energy (88 per cent and 54 per cent reduction respectively from 2010 to 2019), investments in renewables capacity continue to outstrip those in new capacity of fossil fuel-based power generation. Battery costs have similarly fallen 86 per cent from 2010 to 2019, making electric vehicles progressively cheaper and easier to provide back-up for solar cells for when the sun doesn’t shine. Energy demand delivered by electricity (for example, transportation, cooking, cooling) will double from 19 per cent in 2017 to 40 per cent in 2050. This shift to renewables and electrification will require a fresh look at the power sector. The current “power grid”, designed in the late 19th century, is uni-directional where energy flows from central power plants to the customers. In Singapore, power-generation companies produce electricity which is transported to customers via the power grid owned and operated by SP Group. Integrating renewables and catering for large variable loads (such as charging of electric cars and buses) have created the need for the advent of the “Smart Grid”. THE SMART GRID Recent years have seen numerous advances in digital technologies. These advances include smart meters, communications networks and data management systems that enable two-way communication between utilities and customers. Better monitoring and control have enhanced both energy efficiency and reliability. The Smart Grid is thus an electricity network that enables integration of renewables and uses smart technologies to better serve consumers. SP Group’s Smart Grid Index 2019 compares 75 utilities from 35 countries. US and European utilities were ranked higher than many Asian utilities. This could be attributed to the US/European utilities’ continued focus on green energy adoption. Singapore was ranked 33rd (score of 66 per cent), while utilities from the Asean countries were ranked between the 50s and 60s with scores in the range of 45-50 per cent. Asia-Pacific utilities have also made significant improvements in Distributed Energy Resources, security and customer empowerment and satisfaction. US/European utilities fare better in areas including monitoring and control, data analytics, renewables integration, green energy, security as well as consumer empowerment. By one indicator – the System Average Interruption Duration Index which measures the average duration of interruption in power supply, indicated in minutes per customer – Singapore is the undisputed world leader. The Republic’s grid performance, measured in terms of both the frequency and duration of grid outages, is far better than that of even the other cities in the top 10 – including Tokyo, Frankfurt, London, Taipei and Hong Kong. Singapore’s high performance may be explained by our urban, high-density networks, continuous investments in advanced technological solutions, and the use of underground cables instead of overhead lines that are vulnerable to natural disasters. Singapore’s approach towards Smart Grids prioritises sustainable growth, energy security and affordability. The grid charges in Singapore for the average consumer are among the lowest in the world. Some consumers may be willing to pay more for fewer outages, but it is neither feasible to charge different prices according to the quality of electricity supply nor socially possible to impose high charges on everyone. As Singapore continues to strike a balance between providing reliable supply and cost to consumers, it is modernising its grid and exploring opportunities that can be pursued in renewables, data analytics, control and consumer empowerment. THE SMART GRID OF TOMORROW Source: The Business Times © Singapore Press Holdings Limited. Permission required for reproduction. Levelling up, the Smart Grid of tomorrow is envisioned to be a technology leap that will usher in the Internet of Energy, with the capability to manage millions of connected devices at all levels of the grid. Replacing today’s analog power-line transformers with power electronics will allow bi-directional energy flows, enable intelligent and remote network management, and usher in the era of a fully digital power grid. The grid will also require an added buffer of storage and demand sinks and an array of power devices that will allow it to absorb massive swings in supply and demand and cater for intermittency of renewables. These hardware improvements will be optimised by a range of software solutions driven by stochastic algorithms that integrate supply and demand movements. We can think of it in terms of a new Artificial Intelligence “brain” for the grid that can: ■ absorb and structure the vast amounts of data being continually generated by a multitude of devices; ■ deploy platforms and protocols for these devices to “communicate” with each other; and ■ adapt, learn and evolve in order to keep improving grid efficiency without compromising on security. Transactive platforms could potentially use blockchain technology with embedded encryption for power transactions enabled by ultra-fast 5G telecommunications networks. As Singapore’s challenges are markedly different from America’s and Europe’s, we require a different approach. Feed-in-tariffs, microgrids, natural disasters and transmission over hundreds of kilometres are not top challenges to the Singapore power grid. Instead, Singapore has to deploy and integrate renewables into its power system. Although the architectures of future grids are still emerging, Singapore’s priorities include clean energy generation, energy efficiency and grid resilience. Initiatives to support these include power generation from natural gas and potentially hydrogen in the future, deployment of solar cells coupled with energy storage, building and industrial energy efficiency, and electrification of transport. The time for incremental efforts is gone. A groundbreaking shift in clean energy deployment, underpinned by the right supporting infrastructure for scaleup of these solutions, is the way. In keeping with the Smart Nation vision, the Smart Grid offers an unparalleled opportunity to leverage the full potential of electrification that enhances security, reliability and affordability. This is key to addressing climate change and delivering sustainable development for Singapore. ❚ The writers are from the Energy Research Institute (ERI), Nanyang Technological University (NTU) of Singapore. Subodh Mhaisalkar is associate vice-president and professor at the School of Materials Science and Engineering at NTU, and also executive director of the ERI. Amit Pathare is a senior scientist and programme director at ERI. SP Group Sustainability Review FY2019-2020https://www.spgroup.com.sg/dam/spgroup/pdf/about-us/our-sustainability-commitment/SP-Group-Sustainability-Review-FY2019-2020.pdf SP Group Sustainability Review FY2019/2020 SP GROUP Sustainability Review FY2019/2020 Scope of Review This is the annual sustainability review published by SP Group for the financial year 1 April 2019 to 31 March 2020. The scope of this review covers SP Group’s Singapore-based operations. Sustainability Strategy SP Group’s mission is to deliver reliable and efficient utilities services to enhance the economy and the quality of life of our consumers. This mission is rooted in our value system of commitment, integrity, passion and teamwork. Sustainability is central to our mission and guides us to achieve our mission in a responsible and committed manner. As a leading energy utilities company, we anchor our sustainability strategy around the United Nation’s Sustainable Development Goal (SDG) 7 – to ensure access to reliable, sustainable and modern energy for all. For more information, please refer to https://www.un.org/sustainabledevelopment/energy/ 7.1 Enhance energy access SDG 7 has three key targets: 7.2 Increase renewable energy 7.3 Promote energy efficiency Industry collaboration in energy technology and investment in energy infrastructure are identified as key enablers to meet these targets. We aspire to be a leading utilities company in a low-carbon future and providing energy that is reliable and sustainable is central to this long-term strategy. We recognise that to enable this clean transition, we need to invest in innovative technologies and infrastructure. We also understand that our actions need to extend beyond our own operations, to those of our customers who can create a large share of the impact through their choices and decisions. With this in mind, we have identified three strategic areas that support our actions towards the achievement of SDG 7: (1) Network Reliability, (2) Innovation and (3) Customer Empowerment. Mission: Deliver reliable and efficient utilities services to enhance the economy and the quality of life Network Reliability Value System: Commitment, Integrity, Passion, Teamwork customer empowerment Innovation 02 SP GROUP Sustainability Review FY2019/2020 In addition to helping customers reduce their carbon footprint, SP Group is committed to reducing the environmental impact from our business operations. In 2019, an extensive data collection exercise was completed to calculate the greenhouse gas (GHG) emissions following the principles in the Greenhouse Gas Protocol: A Corporate Accounting and Reporting Standard (revised edition). FY2019/2020 emissions Absolute, tonnesCO 2 e Intensity, kgCO 2 e/MWh sold Scope 1 25,966 0.54 Scope 2, location based 355,110 7.38 The bulk of SP Group’s GHG emissions in Scope 2 resulted from the dissipated energy emissions from technical losses via the distribution network and the transmission system in Singapore. While these emissions are inherent in the operations of the network, SP Group is committed to identifying opportunities to reduce the emissions from other key business activities that we operate and can influence. Value Add 30 Vision 2030 Reduce Carbon 30 We have set ourselves a “30-30-30” target to add at least 30 per cent value to our customers and reduce our carbon footprint by 30 per cent, by 2030. With FY2018/2019 as the baseline year where applicable, selected performance indicators will be measured and tracked in relation to our material topics of network reliability, innovation and customer empowerment. Our SAIDI performance for electricity network improved to 0.56 minute as compared to 0.87 minute in the previous year More than 29,000 tonnesCO 2 e avoided from our various low carbon solutions offered to our customers In FY2019/2020, our System Average Interruption Duration Index (SAIDI) for electricity network improved to 0.56 minute as compared to 0.87 minute in the previous year. Commonly used as a reliability indicator by electricity companies, SAIDI measures the average outage duration experienced by each customer served. Our improvement reflects the continuous efforts we have put in place to ensure our customers are provided with reliable electricity supply. We have also facilitated the switch for 46 per cent of residential customers and 43 per cent of small business customers in the Open Electricity Market, enabling them to enjoy savings of 20 per cent to 30 per cent off the regulated tariff. Customers also have the option of a non-standard price plan to buy electricity from the wholesale electricity market. The various initiatives that have resulted from our focus on innovation have helped to reduce the carbon footprint of our customers through avoided emissions. In FY2019/2020, the carbon dioxide (CO 2 ) emissions avoided amounted to more than 29,000 tonnes carbon dioxide equivalent (tonnesCO 2 e), which was 19 per cent more than the baseline year of FY2018/2019. 03 SP GROUP Sustainability Review FY2019/2020 Contributing to SDG 7 Targets SDG targets by 2030 Material topic Our key contributions 7.1 Energy Access Ensure universal access to affordable, reliable and modern energy services. Network reliability Innovation • Investing in network infrastructure upgrades • Deploying smart grid technologies to improve and maintain network reliability • Increasing electric vehicle charging stations Customer empowerment • Enabling access to the Open Electricity Market by empowering customers to choose electricity packages and enjoy savings • Deploying digital solutions for energy consumers 7.2 Renewable Energy Increase substantially the share of renewable energy in the global energy mix. Innovation • Deploying solar PV projects • Testing green hydrogen • Testing waste-to-energy solutions • Issuing and trading of Renewable Energy Certificates 7.3 Energy Efficiency Double the global rate of improvement in energy efficiency. Innovation Customer empowerment • Developing smart building and smart district level solutions • Deploying district cooling and energy saving solutions • Deploying smart technology through advanced electricity meters and SP Utilities mobile app • Spreading environmental awareness through GreenWall, GreenUP, Energy Challenge and My Carbon Footprint Refer to page 17 for more details on these initiatives 04 SP GROUP Sustainability Review FY2019/2020 Network Reliability Why This is Material SP Group serves a large customer base who expect

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The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. Empowering talent Benjamin Festin describes how SP is constantly designing programmes for employees to grow and upskill, while Muhammad Ariff Bin Ramli shares how he feels empowered to assume greater responsibilities in his job role. 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The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. Empowering talent Benjamin Festin describes how SP is constantly designing programmes for employees to grow and upskill, while Muhammad Ariff Bin Ramli shares how he feels empowered to assume greater responsibilities in his job role. Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. Empowering talent Benjamin Festin describes how SP is constantly designing programmes for employees to grow and upskill, while Muhammad Ariff Bin Ramli shares how he feels empowered to assume greater responsibilities in his job role. Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. 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We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. Empowering talent Benjamin Festin describes how SP is constantly designing programmes for employees to grow and upskill, while Muhammad Ariff Bin Ramli shares how he feels empowered to assume greater responsibilities in his job role. 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The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. Empowering talent Benjamin Festin describes how SP is constantly designing programmes for employees to grow and upskill, while Muhammad Ariff Bin Ramli shares how he feels empowered to assume greater responsibilities in his job role. Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. Empowering talent Benjamin Festin describes how SP is constantly designing programmes for employees to grow and upskill, while Muhammad Ariff Bin Ramli shares how he feels empowered to assume greater responsibilities in his job role. Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. Empowering talent Benjamin Festin describes how SP is constantly designing programmes for employees to grow and upskill, while Muhammad Ariff Bin Ramli shares how he feels empowered to assume greater responsibilities in his job role. Category: Reliability Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/doing-more-to-help-singapore-save-energy SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Doing More to Help Singapore Save Energy SUSTAINABILITY For the second year running, SP Group is partnering the National Environment Agency (NEA) to encourage households to save energy through the Energy-Saving Challenge. SP is the main sponsor of the challenge. Through last year’s Challenge, over 3 months, about 7,000 participating households saved 330,000kWh, enough to power 1,000 three-room flats for more than a month. SP Services Managing Director Chuah Kee Heng joined Minister for the Environment and Water Resources Masagos Zulkifli, North West Community Development Council Mayor Dr Teo Ho Pin, NEA CEO Ronnie Tay at the launch of the challenge on 5 May 2018. — 5 May 2018 Chuah Kee Heng, Managing Director, SP Services (left) with Minister for the Environment & Water Resources Masagos Zulkifli Members of the public finding out about the Energy-Saving Challenge. TAGS SUSTAINABILITYSAVE ENERGY SAVE COST YOU MIGHT BE INTERESTED TO READ SP Group’s Integrated Energy Solutions to Power Rangsit University’s Green Energy Transformation SP is partnering Rangsit University (RSU) in Thailand to transform RSU’s main campus into a smart energy, low-carbon academic environment. Empowering change Jerome Choong shares the extent of work behind the scenes that goes towards upholding Singapore’s electricity network reliability, while Jennifer Ong elaborates on SP’s expansion into overseas markets. Empowering Green Capabilities Satinderpal Singh and Fong Yi Kit deal with the polarising "hot" and "cold" elements at work, but share one thing in common: empowering organisations with tools to create a low carbon, smart energy Singapore. 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The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. Empowering talent Benjamin Festin describes how SP is constantly designing programmes for employees to grow and upskill, while Muhammad Ariff Bin Ramli shares how he feels empowered to assume greater responsibilities in his job role. Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. Empowering talent Benjamin Festin describes how SP is constantly designing programmes for employees to grow and upskill, while Muhammad Ariff Bin Ramli shares how he feels empowered to assume greater responsibilities in his job role. Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. Empowering talent Benjamin Festin describes how SP is constantly designing programmes for employees to grow and upskill, while Muhammad Ariff Bin Ramli shares how he feels empowered to assume greater responsibilities in his job role. Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. Empowering talent Benjamin Festin describes how SP is constantly designing programmes for employees to grow and upskill, while Muhammad Ariff Bin Ramli shares how he feels empowered to assume greater responsibilities in his job role. Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. Empowering talent Benjamin Festin describes how SP is constantly designing programmes for employees to grow and upskill, while Muhammad Ariff Bin Ramli shares how he feels empowered to assume greater responsibilities in his job role. Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. Empowering talent Benjamin Festin describes how SP is constantly designing programmes for employees to grow and upskill, while Muhammad Ariff Bin Ramli shares how he feels empowered to assume greater responsibilities in his job role. Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. Empowering talent Benjamin Festin describes how SP is constantly designing programmes for employees to grow and upskill, while Muhammad Ariff Bin Ramli shares how he feels empowered to assume greater responsibilities in his job role. Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. Empowering talent Benjamin Festin describes how SP is constantly designing programmes for employees to grow and upskill, while Muhammad Ariff Bin Ramli shares how he feels empowered to assume greater responsibilities in his job role. Category: Reliability [20161001] The Electricity Times - Save Energy, Stay Safehttps://www.spgroup.com.sg/dam/jcr:081bfa03-928b-4356-96ca-a73e2a40f4f0 Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. Empowering talent Benjamin Festin describes how SP is constantly designing programmes for employees to grow and upskill, while Muhammad Ariff Bin Ramli shares how he feels empowered to assume greater responsibilities in his job role. Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. Empowering talent Benjamin Festin describes how SP is constantly designing programmes for employees to grow and upskill, while Muhammad Ariff Bin Ramli shares how he feels empowered to assume greater responsibilities in his job role. Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. Empowering talent Benjamin Festin describes how SP is constantly designing programmes for employees to grow and upskill, while Muhammad Ariff Bin Ramli shares how he feels empowered to assume greater responsibilities in his job role. Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. Empowering talent Benjamin Festin describes how SP is constantly designing programmes for employees to grow and upskill, while Muhammad Ariff Bin Ramli shares how he feels empowered to assume greater responsibilities in his job role. Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. Empowering talent Benjamin Festin describes how SP is constantly designing programmes for employees to grow and upskill, while Muhammad Ariff Bin Ramli shares how he feels empowered to assume greater responsibilities in his job role. Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. Empowering talent Benjamin Festin describes how SP is constantly designing programmes for employees to grow and upskill, while Muhammad Ariff Bin Ramli shares how he feels empowered to assume greater responsibilities in his job role. Category: Reliability Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/doing-more-to-help-singapore-save-energy SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Doing More to Help Singapore Save Energy SUSTAINABILITY For the second year running, SP Group is partnering the National Environment Agency (NEA) to encourage households to save energy through the Energy-Saving Challenge. SP is the main sponsor of the challenge. Through last year’s Challenge, over 3 months, about 7,000 participating households saved 330,000kWh, enough to power 1,000 three-room flats for more than a month. SP Services Managing Director Chuah Kee Heng joined Minister for the Environment and Water Resources Masagos Zulkifli, North West Community Development Council Mayor Dr Teo Ho Pin, NEA CEO Ronnie Tay at the launch of the challenge on 5 May 2018. — 5 May 2018 Chuah Kee Heng, Managing Director, SP Services (left) with Minister for the Environment & Water Resources Masagos Zulkifli Members of the public finding out about the Energy-Saving Challenge. TAGS SUSTAINABILITYSAVE ENERGY SAVE COST YOU MIGHT BE INTERESTED TO READ SP Group’s Integrated Energy Solutions to Power Rangsit University’s Green Energy Transformation SP is partnering Rangsit University (RSU) in Thailand to transform RSU’s main campus into a smart energy, low-carbon academic environment. Empowering change Jerome Choong shares the extent of work behind the scenes that goes towards upholding Singapore’s electricity network reliability, while Jennifer Ong elaborates on SP’s expansion into overseas markets. Empowering Green Capabilities Satinderpal Singh and Fong Yi Kit deal with the polarising "hot" and "cold" elements at work, but share one thing in common: empowering organisations with tools to create a low carbon, smart energy Singapore. Category: Sustainability [20161001] The Electricity Times - Save Energy, Stay Safehttps://www.spgroup.com.sg/dam/jcr:081bfa03-928b-4356-96ca-a73e2a40f4f0 Joint Media Release - Outdoor Cooling Innovation Made In Singapore By ST Engineering And SP Group For National Day Paradehttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/b6ee8da8-4085-4f09-adfe-57cd645c169d/%5B20170727%5D+Joint+Media+Release+-+Outdoor+Cooling+Innovation+Made+In+Singapore+By+ST+Engineering+And+SP+Group+For+National+Day+Parade.pdf?MOD=AJPERES&CVID= Joint Media Release OUTDOOR COOLING INNOVATION MADE IN SINGAPORE BY ST ENGINEERING AND SP GROUP FOR NATIONAL DAY PARADE Singapore, 27 July 2017 – In a first for Singapore’s National Day Parade (NDP), segments of audiences will enjoy cool air comfort outdoors at the Floating Platform, through a made-in- Singapore innovation that ST Engineering and SP Group (SP) have created. This engineering solution builds on ST Engineering’s Airbitat Smart Cooler’s revolutionary deep cooling technology and SP’s underground district cooling network at Marina Bay that provides chilled water for air-conditioning of buildings in Marina Bay. This solution functions on chilled water running from SP’s same underground system, which is more energy-efficient than electricitypowered cooling devices. This low-cost outdoor cooling saves 90 per cent in energy consumption compared to conventional air-conditioning. Launched at the NDP Preview show on Saturday 29 July, there are 29 sets at and around the Floating Platform. In this first roll-out, the sets will be placed closest to the audience sections occupied by spectators with special needs, such as those in wheelchairs, and at areas where spectator queues may form. This unprecedented system unlocks the potential of urban spaces in land-scarce Singapore and transforms the way communities live, work and play. It also demonstrates how industry collaboration can scale up urban solutions quickly and actively deploy innovative concepts to help build an environmentally sustainable Singapore. Gareth Tang, General Manager of Innosparks, an Open Lab by ST Engineering, said, “We believe in solving complex problems of society through engineering. This innovative collaboration is one way ST Engineering pushes boundaries to create breakthrough, energy-efficient and sustainable solutions to improve daily lives.” Managing Director of SP Group’s Singapore District Cooling, Jimmy Khoo, said, “This gamechanging technology makes outdoor cooling viable in Singapore’s climate. Tapping on SP Group’s underground district cooling system that serves several buildings in Marina Bay, we are developing sustainable solutions that will help consumers save energy and cost.” 1 About ST Engineering ST Engineering (Singapore Technologies Engineering Ltd) is an integrated defence and engineering group specialising in the aerospace, electronics, land systems and marine sectors. It has global presence with offices in Asia, the Americas, Europe and the Middle East and employs about 22,000 employees. Across the globe, its employees bring innovation and technology together to create smart engineering solutions for its customers in the defence, government and commercial segments. Headquartered in Singapore, ST Engineering reported revenue of S$6.68b in FY2016 and ranks among the largest companies listed on the Singapore Exchange. It is a component stock of the FTSE Straits Times Index, MSCI Singapore and the SGX Sustainability Leaders Index. Please visit www.stengg.com for more information. About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. More than 1.5 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. For more information, please visit spgroup.com.sg or follow us on Facebook at fb.com/SPGroupSG. 2 Annex 1 Outdoor Cooling Innovation By ST Engineering & SP Group – How It Works 3 Annex 2 The Airbitat Smart Cooler The Airbitat Smart Cooler, created by Innosparks (an Open Lab by ST Engineering), is a proven product with an innovative two-stage cooling technology – it can save up to 80 percent energy when compared to the average air conditioner of an equivalent capacity. Airbitat is effective all-day and adapts intelligently to varying conditions throughout the day to deliver ultra-efficient cooling. Unlike conventional one-mode coolers, Airbitat’s intelligent system detects the ambient environment and engages the right cooling mode to deliver the right level of thermal comfort. Most importantly, the Airbitat Smart Cooler is engineered to be eco-friendly, with negligible waste heat generation when compared to conventional air conditioning, and energy-smart as well. A typical 8- hour cooling cycle registers a combined energy and water cost as low as $2.50 a day. Singapore District Cooling’s Underground System Singapore District Cooling (SDC) operates the world’s largest underground district cooling system that provides reliable and efficient air conditioning 24/7, 365 days to 23 iconic buildings in the Marina Bay area. District cooling contributes to a sustainable Singapore. The system saves as much as 40 per cent in electricity consumption, and reduces 34,500 tonnes carbon dioxide emissions annually – equivalent to removing 10,000 cars from Singapore’s roads. The electricity savings in the Marina Bay area are equivalent to powering 23,718 3-room HDB flats for a year. Engineering and design makes SDC’s operations unique, enabling this huge industrial facility to be housed underground, freeing up space for more important use in land-scarce Singapore. Overseas, SDC is building a district cooling system for CapitaLand’s Raffles City Chongqing. Once completed, the system will enable the development to save 50 per cent in energy savings and reduce utility costs by about S$30 million over the next 20 years. 4 Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. Empowering talent Benjamin Festin describes how SP is constantly designing programmes for employees to grow and upskill, while Muhammad Ariff Bin Ramli shares how he feels empowered to assume greater responsibilities in his job role. Category: Reliability Joint Media Release - Outdoor Cooling Innovation Made In Singapore By ST Engineering And SP Group For National Day Paradehttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/b6ee8da8-4085-4f09-adfe-57cd645c169d/%5B20170727%5D+Joint+Media+Release+-+Outdoor+Cooling+Innovation+Made+In+Singapore+By+ST+Engineering+And+SP+Group+For+National+Day+Parade.pdf?MOD=AJPERES&CVID= Joint Media Release OUTDOOR COOLING INNOVATION MADE IN SINGAPORE BY ST ENGINEERING AND SP GROUP FOR NATIONAL DAY PARADE Singapore, 27 July 2017 – In a first for Singapore’s National Day Parade (NDP), segments of audiences will enjoy cool air comfort outdoors at the Floating Platform, through a made-in- Singapore innovation that ST Engineering and SP Group (SP) have created. This engineering solution builds on ST Engineering’s Airbitat Smart Cooler’s revolutionary deep cooling technology and SP’s underground district cooling network at Marina Bay that provides chilled water for air-conditioning of buildings in Marina Bay. This solution functions on chilled water running from SP’s same underground system, which is more energy-efficient than electricitypowered cooling devices. This low-cost outdoor cooling saves 90 per cent in energy consumption compared to conventional air-conditioning. Launched at the NDP Preview show on Saturday 29 July, there are 29 sets at and around the Floating Platform. In this first roll-out, the sets will be placed closest to the audience sections occupied by spectators with special needs, such as those in wheelchairs, and at areas where spectator queues may form. This unprecedented system unlocks the potential of urban spaces in land-scarce Singapore and transforms the way communities live, work and play. It also demonstrates how industry collaboration can scale up urban solutions quickly and actively deploy innovative concepts to help build an environmentally sustainable Singapore. Gareth Tang, General Manager of Innosparks, an Open Lab by ST Engineering, said, “We believe in solving complex problems of society through engineering. This innovative collaboration is one way ST Engineering pushes boundaries to create breakthrough, energy-efficient and sustainable solutions to improve daily lives.” Managing Director of SP Group’s Singapore District Cooling, Jimmy Khoo, said, “This gamechanging technology makes outdoor cooling viable in Singapore’s climate. Tapping on SP Group’s underground district cooling system that serves several buildings in Marina Bay, we are developing sustainable solutions that will help consumers save energy and cost.” 1 About ST Engineering ST Engineering (Singapore Technologies Engineering Ltd) is an integrated defence and engineering group specialising in the aerospace, electronics, land systems and marine sectors. It has global presence with offices in Asia, the Americas, Europe and the Middle East and employs about 22,000 employees. Across the globe, its employees bring innovation and technology together to create smart engineering solutions for its customers in the defence, government and commercial segments. Headquartered in Singapore, ST Engineering reported revenue of S$6.68b in FY2016 and ranks among the largest companies listed on the Singapore Exchange. It is a component stock of the FTSE Straits Times Index, MSCI Singapore and the SGX Sustainability Leaders Index. Please visit www.stengg.com for more information. About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. More than 1.5 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. For more information, please visit spgroup.com.sg or follow us on Facebook at fb.com/SPGroupSG. 2 Annex 1 Outdoor Cooling Innovation By ST Engineering & SP Group – How It Works 3 Annex 2 The Airbitat Smart Cooler The Airbitat Smart Cooler, created by Innosparks (an Open Lab by ST Engineering), is a proven product with an innovative two-stage cooling technology – it can save up to 80 percent energy when compared to the average air conditioner of an equivalent capacity. Airbitat is effective all-day and adapts intelligently to varying conditions throughout the day to deliver ultra-efficient cooling. Unlike conventional one-mode coolers, Airbitat’s intelligent system detects the ambient environment and engages the right cooling mode to deliver the right level of thermal comfort. Most importantly, the Airbitat Smart Cooler is engineered to be eco-friendly, with negligible waste heat generation when compared to conventional air conditioning, and energy-smart as well. A typical 8- hour cooling cycle registers a combined energy and water cost as low as $2.50 a day. Singapore District Cooling’s Underground System Singapore District Cooling (SDC) operates the world’s largest underground district cooling system that provides reliable and efficient air conditioning 24/7, 365 days to 23 iconic buildings in the Marina Bay area. District cooling contributes to a sustainable Singapore. The system saves as much as 40 per cent in electricity consumption, and reduces 34,500 tonnes carbon dioxide emissions annually – equivalent to removing 10,000 cars from Singapore’s roads. The electricity savings in the Marina Bay area are equivalent to powering 23,718 3-room HDB flats for a year. Engineering and design makes SDC’s operations unique, enabling this huge industrial facility to be housed underground, freeing up space for more important use in land-scarce Singapore. Overseas, SDC is building a district cooling system for CapitaLand’s Raffles City Chongqing. Once completed, the system will enable the development to save 50 per cent in energy savings and reduce utility costs by about S$30 million over the next 20 years. 4 Media Release - SP Group Joins Global Blockchain Initiativehttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/a372238f-3b37-4ba0-b19f-08101474797f/%5B20170516%5D+Media+Release+-+SP+Group+Joins+Global+Blockchain+Initiative.pdf?MOD=AJPERES&CVID= Media Release SP GROUP JOINS GLOBAL BLOCKCHAIN INITIATIVE Singapore, 16 May 2017 – SP Group (SP) today announced that it will collaborate with a consortium of global energy players to develop blockchain solutions that will help customers save cost and to drive greater integration of renewable energy sources on the electricity grid. It will partner the Energy Web Foundation (EWF) and utilities – Centrica PLC, Engie, Sempra Energy, Stedin, Technical Works Ludwigshafen AG (TWL) and Tokyo Electric Power Co (Tepco); oil & gas companies – Royal Dutch Shell and Statoil ASA; and transmission system operator, Elia. Together, they will identify, develop, pilot and integrate promising blockchain applications. SP’s collaboration with EWF allows it to leverage a global network of industry expertise to gain experience and in-depth understanding of blockchain technology. Blockchain technology can transform the energy sector by lowering transaction costs thus reducing the cost of utility bills. For consumers, it allows energy devices (i.e. HVAC (heating, ventilation and air conditioning) systems, electric vehicles, batteries and solar photovoltaic (PV) installations) to transact with each other, while supporting utilities and grid operators to integrate more renewable sources at a much lower cost. The unique attributes of Blockchain technology could also provide much higher levels of cybersecurity for the industry. “At SP Group, we constantly seek new technologies and solutions to create a future-ready and sustainable network. We are working towards transformational solutions to serve customers better, as we transition towards a cleaner, more resilient and cost-effective energy future. We look forward to working with respected industry partners to accelerate the deployment of blockchain to help our consumers save energy and cost, and enhance their quality of life.” – May Liew, Director of Strategic Development, SP Group EWF is a partnership between Rocky Mountain Institute, an independent non-profit organization focused on driving the efficient and restorative use of resources to create a clean, prosperous, and secure low-carbon future, and Grid Singularity, a blockchain technology developer specializing in energy sector applications. About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. More than 1.4 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. For more information, please visit spgroup.com.sg or follow us on Facebook at fb.com/SPGroupSG. Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/doing-more-to-help-singapore-save-energy SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Doing More to Help Singapore Save Energy SUSTAINABILITY For the second year running, SP Group is partnering the National Environment Agency (NEA) to encourage households to save energy through the Energy-Saving Challenge. SP is the main sponsor of the challenge. Through last year’s Challenge, over 3 months, about 7,000 participating households saved 330,000kWh, enough to power 1,000 three-room flats for more than a month. SP Services Managing Director Chuah Kee Heng joined Minister for the Environment and Water Resources Masagos Zulkifli, North West Community Development Council Mayor Dr Teo Ho Pin, NEA CEO Ronnie Tay at the launch of the challenge on 5 May 2018. — 5 May 2018 Chuah Kee Heng, Managing Director, SP Services (left) with Minister for the Environment & Water Resources Masagos Zulkifli Members of the public finding out about the Energy-Saving Challenge. TAGS SUSTAINABILITYSAVE ENERGY SAVE COST YOU MIGHT BE INTERESTED TO READ SP Group’s Integrated Energy Solutions to Power Rangsit University’s Green Energy Transformation SP is partnering Rangsit University (RSU) in Thailand to transform RSU’s main campus into a smart energy, low-carbon academic environment. Empowering change Jerome Choong shares the extent of work behind the scenes that goes towards upholding Singapore’s electricity network reliability, while Jennifer Ong elaborates on SP’s expansion into overseas markets. Empowering Green Capabilities Satinderpal Singh and Fong Yi Kit deal with the polarising "hot" and "cold" elements at work, but share one thing in common: empowering organisations with tools to create a low carbon, smart energy Singapore. Category: Sustainability Media Release - JTC and SP Group to develop and operate Singapore's first Smart Grid for Business Parks at Punggol Digital Districthttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/c5bd36db-b34e-4de6-9ee6-a9cd5c554b23/%5B20181031%5D+Media+Release+-+JTC+and+SP+Group+to+develop+and+operate+Singapore's+first+Smart+Grid+for+Business+Parks+at+Punggol+Digital+District.pdf?MOD=AJPERES&CVID= News Release JTC AND SP GROUP TO DEVELOP AND OPERATE SINGAPORE’S FIRST SMART GRID FOR BUSINESS PARKS AT PUNGGOL DIGITAL DISTRICT Partnership will help the District optimise energy consumption, reduce carbon footprint and save cost for businesses and consumers Singapore, 31 October 2018 – A Smart Grid system that provides green energy and increases energy efficiency will serve businesses and consumers in the upcoming Punggol Digital District (PDD). JTC and SP Group signed a Memorandum of Understanding (MOU) to collaborate on the Smart Grid at the Asia Clean Energy Summit 2018 today, witnessed by Minister for the Environment and Water Resources, Mr Masagos Zulkifli. This partnership will drive the design of smart energy solutions comprising the areas of renewable energy and electric mobility, that will be integrated with the Open Digital Platform in the District, announced in July this year. 2. Under the MoU, JTC and SP Group will develop and implement a Smart Grid within PDD. Companies in PDD can look forward to adopting clean sources of energy, such as solar energy generated from building roofs, and take advantage of new technologies, such as electric vehicle charging and smart metering. Through the Smart Grid, about 1,700 tonnes of carbon emissions could be reduced per year, equivalent to taking 270 cars off the road. 3. The Smart Grid will be integrated with the Open Digital Platform, allowing communication and interaction with other building systems in the District, such as the District Cooling System (DCS) and the Building Management System (BMS). For instance, on a hot sunny day, the Smart Grid will register an increase in electricity consumption as the air conditioning systems consume more energy to maintain the temperature in the building. It automatically sends a signal to the Open Digital Platform, which detects the specific rooms where the temperature has increased. The Open Digital Platform then activates the Building Management System within the building to lower the blinds in those rooms, reducing heat gain and conserving energy. 1 4. JTC’s Assistant Chief Executive Officer, Mr. David Tan, said, “Beyond utilities and technologies, it is about giving the community the data and tools to make informed decisions about their energy consumption, be it adopting clean sources of energy or optimising usage to reduce costs. Aggregated data on energy consumption from the Smart Grid will be made available for academics, researchers, start-ups and enterprises to encourage innovation in the domains of clean energy and energy management.” 5. Mr Goh Chee Kiong, Head, Strategic Development of SP Group said, “SP Group is committed to design and implement smart energy solutions, driven by our deep energy integration and digital capabilities. We are pleased to work with JTC to help businesses in the Punggol Digital District save cost and go green through our innovative smart grid.” 6. At the forefront of Singapore’s Smart Nation push, PDD is envisioned to be a vibrant and inclusive district where cutting-edge technology and social innovation transform the way we work, live, learn and play in the future. PDD will house key growth sectors such as digital and cybersecurity, and will also be the first district in Singapore to be fully integrated with Internet of Things systems from the ground up. This infrastructure will create conducive testbed environments for businesses and entrepreneurs, allowing them to thrive in a digital economy, while the enhanced experience brought about by the digitalisation will provide a sustainable and connected environment for the community. The first buildings in District are expected to be completed by 2023. --------------------------------------------------------------------------------------------------------------------------- 2 About JTC Set up in 1968, JTC is the lead government agency responsible for the planning and development of industrial infrastructure to support and catalyse the growth of industries and enterprises in Singapore. Landmark projects by JTC include the Jurong Industrial Estate; the Jurong Island for energy and chemical industries; business and specialised parks such as the International and Changi Business Parks, Seletar Aerospace Park and Tuas Biomedical Park; a work-live-play-&-learn development called one-north; next generation districts including Jurong Innovation District and the Punggol Digital District, as well as the Jurong Rock Caverns, Southeast Asia’s first commercial underground storage facility for liquid hydrocarbons. JTC also develops innovative space such as the JTC Surface Engineering Hub, JTC MedTech Hub, JTC Food Hub @ Senoko, and TimMac @ Kranji which incorporate innovative features and shared infrastructure and services to enable industrialists to start their operations quickly and enhance productivity. For more information on JTC and its products and services, please visit www.jtc.gov.sg. About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. About 1.5 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. SP Group also drives digital solutions to empower customers to manage their utilities, reduce consumption and save cost. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG and on Twitter @SPGroupSG. 3 [20161001] The Electricity Times - Save Energy, Stay Safehttps://www.spgroup.com.sg/dam/jcr:081bfa03-928b-4356-96ca-a73e2a40f4f0 [20191205] Media Release -Smart building solution by SP Group and 75Fhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/6ebe350f-4d2e-414a-91f3-a649a1931589/%5B20191205%5D+Media+Release+-Smart+building+solution+by+SP+Group+and+75F.pdf?MOD=AJPERES News Release SMART BUILDING SOLUTION BY SP GROUP AND 75F HELPS BUILDINGS ACHIEVE MORE THAN 30% ENERGY SAVINGS Singapore, 5 December 2019 – SP Group (SP), a leading energy utilities group and 75F, a building intelligence solutions provider, are offering a micro-climate control solution that can save more than 30 per cent in energy consumption while improving occupant comfort. The solution uses applied Artificial Intelligence (A.I.) and Internet of Things (IoT) to reduce energy consumption in a building. It takes into consideration factors like occupancy and weather and optimises air-flow to evenly cool areas. SP partnered with 75F to customise and test the performance and viability of the solution for Singapore’s tropical environment. The solution was trialled for a year at Singapore Institute of Technology’s (SIT) campus at Dover, and the Mercatus Co-operative Limited’s corporate office at One Marina Boulevard in Raffles Place. Both locations achieved more than 30 per cent in energy savings, while improving comfort for occupants by ensuring that the indoor temperature, and air quality were optimal. With the validated outcomes, SP and 75F will offer the solution to customers in Singapore, China, Vietnam, Indonesia and Australia. Air-conditioning contributes 60 per cent of a building’s electricity consumption. With buildings consuming a third of Singapore’s total electricity consumption 1 , this new solution will help Singapore reduce electricity consumption and support the goal of cutting national emissions intensity by 36 per cent below 2005 levels by 2030. Mr Brandon Chia, Head, Centre of Excellence, SP Group said: “SP Group has partnered with 75F on this micro-climate control solution that leverages A.I. and IoT. It enables customers to enjoy cooler comfort in buildings while lowering their carbon footprint. We look forward to developing more next-generation technologies to help customers in Singapore and the region save energy and cost.” The micro-climate control solution is a self-learning, intuitive building intelligence system that optimises and regulates air-conditioning in buildings to improve operational efficiency and occupant experience. The system’s central control unit divides large open spaces into smaller 1 Source: The Building and Construction Authority (BCA) Super Low Energy Technology Roadmap Report 1 zones that balances the temperature, air flow, carbon dioxide (CO 2) within each zone. It also optimises the air-conditioning operation by using the least amount of energy to achieve the required comfort. Gaurav Burman, APAC President, 75F said: “Both 75F and SP are committed to saving energy and reducing the carbon footprint of commercial buildings. The Asia Pacific market, especially Singapore, China, Vietnam, Indonesia and Australia, represent a huge opportunity given their economic growth, rising energy costs and the growing focus to improve occupant experience and operational efficiency. This partnership combines 75F’s award-winning technology with SP’s capabilities and track record in the region, allowing both companies to accelerate our growth.” SP’s partnership with 75F first started as part of SP’s Energy Advanced Research and Development (SPEAR) programme, under the SP Centre of Excellence (SP CoE). SP CoE is an initiative supported by the Singapore Economic Development Board (EDB), and drives the research, development, and integration of cutting-edge solutions and next-generation technologies for Singapore’s energy infrastructure network. -Ends- Notes to Editor: About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. About 1.6 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. SP Group also drives digital solutions to empower customers to manage their utilities, reduce consumption and save cost. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG and on Twitter @SPGroupSG. 2 About SP Centre of Excellence The SP Centre of Excellence (CoE) is an initiative by SP Group (SP) to drive the innovation and commercialisation of next-generation energy network technologies for the greater reliability and efficiency of Singapore’s infrastructure. Supported by the Singapore Economic Development Board, the CoE aims to establish SP as a thought leader in the utility industry forefront and build future-ready energy networks and resource capabilities. This allows SP to stay ahead of global trends such as the drive for smarter and greener performance, and to sustainably meet evolving customer needs. About 75F 75F is an award-winning, IoT and Machine Learning company taking a fresh approach to HVAC, lighting and controls in commercial buildings. Founded in 2012, 75F offers data-driven, proactive, predictive building intelligence and controls. 75F is backed by investment groups including billionaire-led Breakthrough Energy Ventures and Oil & Gas Climate Initiative. 75F has delivered hundreds of energy-efficient, comfortable and healthy spaces to enthusiastic customers who rave about the results. 75F launched its operations in India in August 2016 and has been growing steadily since with companies such as Firstsource Solutions, Flipkart, Bennett-Coleman Group, Mercedes Benz, Mapletree, HP, Shell, Smartworks and other leading brands in India, joining US customers such as HOM Furniture, Border Foods, Magnet 360, Rockler and Yoga Fit. 3 [20200505] Media Release - My Carbon Footprint - Go Green While Beating The Heat and Staying Homehttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/78f7d811-9a10-4a3b-b864-a4afd1265117/%5B20200505%5D+Media+Release+-+My+Carbon+Footprint+Go+Green+While+Beating+The+Heat+and+Staying+Home.pdf?MOD=AJPERES&CVID= News Release SP’S MY CARBON FOOTPRINT: GO GREEN WHILE BEATING THE HEAT AND STAYING HOME Singapore, 5 May 2020 – SP Group (SP) today launched its newly enhanced Carbon Footprint calculator, called My Carbon Footprint. It enables everyone in Singapore to (1) be more aware of the environmental impact of their daily actions, and (2) adopt behaviour that saves energy and cost. This is especially useful with electricity consumption rising during the hotter period of the year and people staying at home to limit the spread of COVID-19. Typically, the average household in Singapore consumes seven per cent 1 more electricity during the months of April to August. This is attributed to the hotter months when there is higher usage of air conditioning. With an increase of work-from-home arrangements and the month-long school holiday being brought forward to May, it also points to higher electricity and water consumption. To enable everyone in Singapore to go green and consume energy more efficiently, SP Group has introduced an enhanced My Carbon Footprint which is available on the SP Utilities App. My Carbon Footprint promotes behaviour and lifestyle changes to reduce carbon emissions through greater awareness of the environmental impact from one’s lifestyle. First launched in December 2019, the previous version allows users to view their carbon emissions resulting from their electricity consumption. In the enhanced version, users will be able to track their emissions from not just electricity, but also their water and gas consumption. They will also be able to calculate the total amount of carbon emissions of their daily activities, according to their household profile, mode and duration of commute, frequency of holiday travel, spending habits and food consumption. Designed and built in-house at SP, the calculator is also programmed on localised emission factors. Screengrab of the result page from My Carbon Footprint can be found in Annex A. 1 Based on average electricity consumption figures for Mar 2019-Feb 2020, available at www.spgroup.com.sg/what-we-do/billing 1 Ms May Liew, Head (Sustainability & Open Innovation), SP Group said: “Using SP Group’s My Carbon Footprint, everyone can see how their actions impact the environment. Users can take steps to be energyefficient while staying home and sustain green lifestyle choices to reduce their carbon footprint. Through this, everyone can play a role in contributing towards a greener, cleaner environment for Singapore.” The average consumption patterns of a consumer in Singapore result in more than eight tonnes of carbon emissions annually 2 . To absorb this impact on the environment, more than 400 rain trees are required. On a household level, the average annual electricity consumption of a four-room HDB household is equivalent to about 1.8 3 tonnes of carbon emissions – requiring approximately 90 rain trees per household. The My Carbon Footprint enables everyone to take simple actions to lower carbon emission every day. Anyone can download the App and use My Carbon Footprint and tools, regardless of their electricity retail provider or meter type. -Ends- 2 Data calculated using My Carbon Footprint based on consumption habits by an average Singaporean as published on singstat.gov.sg, data.gov.sg or from other credible sources. 3 Based on 2018’s grid emission factor of 0.4188 kgCO2/kWh. Average monthly electricity use for a 4-room flat based on EMA figures in 2018 is 353.9 kWh. 2 About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. About 1.6 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. SP Group also drives digital solutions to empower customers to manage their utilities, reduce consumption and save cost. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG and on Twitter @SPGroupSG. 3 Annex A – Result page of My Carbon Footprint 4 Searchhttps://www.spgroup.com.sg/search?tag=-energysolutions--sustainability--datacentres Search How Does Thermal Energy Storage System Support Demand Response?https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/How-does-thermal-energy-storage-system-support-demand-response- Media Release How Does Thermal Energy Storage System Support Demand Response? What is Demand Response? It is a programme that enables electricity customers to voluntarily reduce or shift their electricity consumption, thereby balancing the nation's supply and demand and contributing to grid stability and resilience. When is Demand Response Required? Benefits of Demand Response How Does It Work? SP Group Stands By Singapore Against COVID-19https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-Stands-By-Singapore-Against-COVID-19 News Release SP Group Stands By Singapore Against COVID-19 Singapore, 6 March 2020 - Backing Singapore's fight against the COVID-19 outbreak, SP Group (SP) today announced a series of initiatives to show solidarity with the nation, and to support its staff and the wider community. Taking the lead, SP's Board of Directors will reduce their director fees by five per cent. The senior management team, comprising Vice Presidents and above, will reduce their performance bonuses for this financial year by one to two months. This translates to eight to 15 per cent of annual base salaries, increasing in quantum with staff seniority. In recognition of the dedication of frontline officers and to encourage them during this period, SP will make a special one-time payment of S$1,500 to more than 400 of its frontline officers. At the same time, SP would like to support the less privileged. SP is calling on its employees to contribute to the SP Heartware Fund. The company will match dollar-for-dollar for all staff donations. Started in 2005, the SP Heartware Fund supports programmes for senior citizens from low-income families. To date, it has raised more than S$14 million and reached out to more than 25,000 beneficiaries. -Ends- About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. About 1.6 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. SP Group also drives digital solutions to empower customers to manage their utilities, reduce consumption and save cost. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG and on Twitter @SPGroupSG. Advisory: COVID-19: Gradual Resumption of Utilities Meter Readingshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Advisory-Gradual-Resumption-of-Utilities-Meter-Readings Media Release Advisory: COVID-19: Gradual Resumption of Utilities Meter Readings Singapore, 2 June 2020 – SP Group is gradually resuming the manual reading of utilities meters from 2 June, in line with the easing of circuit breaker measures outlined by the Singapore government. Our meter readers will be visiting your premises to check your electricity, water and gas meters to record your monthly utilities consumption except for the following scenarios: — If you are opening a utilities account for premises with existing electricity, water or gas supply, the opening meter readings will be estimated. To avoid being billed on estimated consumption, please submit photos of the meter readings (clearly reflecting the meter reading and meter number) up to 3 days before or after your account opening date via email to mimoreading@spgroup.com.sg. — If you are closing a utilities account and/or have received a Takeover Notification, your final utilities bill will be estimated. To avoid being billed on estimated consumption, please submit photos of the meter readings up to 3 days before or after your account closing date via email to mimoreading@spgroup.com.sg. SP Group continues to provide essential services such as operating the national power grid and delivering electricity and gas supply to you. Our officers are on standby 24/7 to attend to any electricity/gas supply disruption. -Ends- About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. About 1.6 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. SP Group also drives digital solutions to empower customers to manage their utilities, reduce consumption and save cost. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG and on Twitter @SPGroupSG. Electricity Tariff Revision For The Period 1 April to 30 June 2020https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Electricity-Tariff-Revision-For-The-Period-1-April-to-30-June-2020 Media Release Electricity Tariff Revision For The Period 1 April to 30 June 2020 Singapore, 31 March 2020 - For the period from 1 April to 30 June 2020, electricity tariffs (before 7% GST] will decrease by an average of 5.1% or 1.22 cents per kWh compared with the previous quarter. This is due to lower energy costs compared with the previous quarter. For households, the electricity tariff (before 7% GST] will decrease from 24.24 to 23.02 cents per kWh for 1 April to 30 June 2020. The average monthly electricity bill for families living in four-room HDB flats will decrease by $3.89 (before 7% GST] [see Appendix 3 for the average monthly electricity bill for different household types]. *before 7% GST SP Group supports the government’s Resilience Budget 2020 measures to support businesses and manage costs. In the same spirit, SP Group will do its part to defer increasing its network cost to transport electricity through the power grid for 1 year. This will reduce electricity tariff for households by 2.5%. SP Group reviews the electricity tariffs quarterly based on guidelines set by the Energy Market Authority (EMA), the electricity industry regulator. The tariffs shown in Appendix 1 have been approved by the EMA. Appendix 1   Appendix 2 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of fuel and power generation. The fuel cost is the cost of imported natural gas, which is tied to oil prices by commercial contracts. The cost of power generation covers mainly the costs of operating the power stations, such as the manpower and maintenance costs, as well as the capital cost of the stations. Network costs (paid to SP PowerAssets): This fee is reviewed annually. This is to recover the cost of transporting electricity through the power grid. Market Support Services Fee (paid to SP Services): This fee is reviewed annually. This is to recover the costs of billing and meter reading, data management, retail market systems as well as for market development initiatives. Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Appendix 3 Factsheet: Households' Electricity Consumption During the Circuit Breaker Periodhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Factsheet-Households-Electricity-Consumption-During-the-Circuit-Breaker-Period Media Release Factsheet: Households' Electricity Consumption During the Circuit Breaker Period Singapore households’ electricity consumption typically increases from April through August. This is because the weather tends to be hotter in these months, and households use more electricity to power their fans or air-conditioners to stay cool. 2. During the Circuit Breaker (CB) period, most Singaporeans have been staying, working, or studying from home. This, coupled with the hotter weather, has led to higher electricity usage as well. For example, we saw an average increase of 22% in daily household electricity consumption in May 2020, compared to February 2020. How Households Are Billed During the Circuit-Breaker Period 3. Under normal circumstances, SP Group will send meter readers to visit households to record their electricity, water and gas consumption every alternate month. From 7 April to 1 June 2020, SP Group suspended physical meter reading services in line with the safe distancing measures to minimise the transmission of Covid-19. 4. For households who do not have advanced electricity meters and also did not submit their own meter readings, their April and May consumption were estimated based on previous months’ consumption data. This would result in an underestimation of their bills for these months. When SP Group resumed its pre-CB physical meter reading routine from 2 June 2020, the accumulated underestimated amount of consumption will be adjusted in the June or July bill. Therefore, the June or July utility bills could be higher than the April and May bills. See below for the illustration For consumers whose electricity meters are read during odd months 5. About 300,000 households have advanced electricity meters, and their electricity consumption is read remotely. They would be billed based on their actual consumption for April and May. Support to Households 6. As part of the Budget 2020 Care and Support Package, eligible HDB households will receive double their regular GST Voucher U-Save this year, through a one-off GST Voucher U-Save Special Payment. Eligible households with five or more members will receive an additional GST Voucher – U-Save rebate. The next round of disbursement of the regular GST Voucher U-Save rebate and GST Voucher U-Save Special Payment will be in July 2020. The first disbursement of the additional GST Voucher U-Save rebate for eligible larger households with five or more members will be in October 2020. For more information, visit www.gstvoucher.gov.sg. 7. As part of the recently announced Fortitude Budget, each household with at least one Singapore Citizen will receive a one-off $100 Solidarity Utilities Credit for doing their part in staying home during the CB period. This amount will be credited in the July or August utilities bill with SP Group and covers all property types. 8. In support of the Government’s Resilience Budget 2020 measures to freeze all government fees and charges for one year, SP Group has deferred grid charges amounting to S$343 million and maintained its grid fee to customers. What Households Can Do to Be Billed According to Actual Consumption 9. Households are encouraged to submit their own meter readings so as to be billed based on their actual consumption. 10. They can submit their meter readings via the following channels: a) SP Utilities app - Download the app from spgrp.sg/mobileapp. Go to “Explore” and select “Submit Meter”. b) SP Utilities Portal - Log on to SP Utilities Portal at spgrp.sg/UPortal. Go to “Usage” and select “Submit Meter Readings”. c) WhatsApp - Take a photo of the meter (with the meter number and meter reading clearly shown) and send to 8482 8636. d) Email – Email the meter readings to customerreading@spgroup.com.sg. e) Automated Phone System – Call 1800 222 2333 to submit meter readings via the automated option. 11. Households can refer to their SP bills for their meter submission period (refer to image below). They can submit their meter readings up to three days (by 5pm) from the scheduled meter reading date. For those who have downloaded the SP Utilities app, they can also set an alert for their meter reading submission period. Electricity Tariff Revision For The Period 1 July to 30 Sep 2023https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Electricity-Tariff-Revision-For-The-Period-1-July-to-30-Sep-2023 Media Release Electricity Tariff Revision For The Period 1 July to 30 Sep 2023 Singapore, 30 June 2023 – For the period from 1 July to 30 September 2023, electricity tariff (before GST) will increase by an average of 1.2% or 0.31 cent per kWh compared with the previous quarter. This is due to higher energy costs (as detailed in Appendix 1) compared with the previous quarter. For households, the electricity tariff (before GST) will increase from 27.43 to 27.74 cents per kWh for the period 1 July to 30 September 2023. The average monthly electricity bill for families living in HDB four-room flats will increase by $1.14 (before GST). SP Group reviews the electricity tariffs every quarter based on guidelines set by the electricity industry regulator, Energy Market Authority (EMA). Please refer to Appendix 1 for the components of the electricity tariff, Appendix 2 for the tariffs approved by EMA, and Appendix 3 for the average monthly electricity bills for households.   Issued by: SP Group 2 Kallang Sector Singapore 349277 www.spgroup.com.sg Appendix 1 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of fuel and power generation. The fuel cost is the cost of imported natural gas, which is tied to oil prices by commercial contracts. The cost of power generation covers mainly the costs of operating the power stations, such as the manpower and maintenance costs, as well as the capital cost of the stations. Network costs (paid to SP Group): This is to recover the cost of transporting electricity through the power grid. Market Support Services Fee (paid to SP Group): This is to recover the costs of billing and meter reading, data management, retail market systems as well as market development initiatives. Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Appendix 2 Appendix 3 AVERAGE MONTHLY ELECTRICITY BILLS FOR HOUSEHOLDS TARIFF WEF 1 JULY 2023 (before GST) Microsoft Word - Form Letter of Consent for Submission of Application for Electricity Supply 16.06.2022_SL (004) Matthttps://www.spgroup.com.sg/dam/jcr:7dbfbe85-2c12-471e-9db3-8020e606e9e1/Letter%20of%20Consent%20for%20Submission%20of%20Application%20for%20Electricity%20Supply.pdf Letter of Consent for Submission of Application for Electricity Supply Date: ____________ I / We, (Name) ___________________________________ of UEN No.: ___________________ or NRIC/FIN No: of (Address): (Name of Applicant) Note : Please state the last 4 characters (i.e. last three digits and alphabet) of NRIC / FIN / passport or other personal identification number. Tel: Email: (A) Hereby declare: - � � That I have at least one (1) small and embedded generating unit (e.g. solar photovoltaic) at the Premises and I am NOT GST registered. I attach herewith a copy of non - GST registration from IRAS: That I have at least one (1) small and embedded generating unit (e.g. solar photovoltaic) at the Premises and I am GST registered. My GST registration number and date are as follows and I attach herewith a copy of the GST registration letter from IRAS: GST registration number: ________________________ GST registration date: ________________________ I agree that I will not issue any tax invoice for electricity sold to SP Services Ltd but hereby authorize SP Services Ltd to issue tax invoices on my behalf. I will notify SP Services Ltd immediately if my GST registration is cancelled or if I am issued with a new GST registration number. **That I have informed the Building Licensed Electrical Worker of the building where the Premises is situated (“Building LEW”) of the installation of the solar photovoltaic system at the Premises and the Building LEW has consented and agreed to such installation. (B) Hereby give full consent to the below-named Licensed Electrical Worker: - � To submit an application for electricity supply to the premises at (“Premises”): (C) Hereby declare: - Please select one of the following: � That I am / we are the legal owner / authorized occupier of the Premise; � That I am /we are not the legal owner / authorized occupier of the Premise. The contact details of the legal owner / authorized occupier of the Premise are Full Name: __________________________, Email: __________________________________ and Contact Number: ________________ That I am / we are agreeable for any the correspondence on the above application to be sent to me via email at the following email address provided : I (Name) of (Address) (Name of Licensed Electrical Worker) of License No: Tel: Hereby declare that the legal owner / authorized occupier of the Pre